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LEARN
CONNECT
GROW
DISCOVER
REGISTER ONLINE @ NENA.ORG/NENA2021-REGISTER
Keynotes Expo Networking
That Motivate, Excite, Showcasing Public Events That Build
& Empower Safety Innovations Connections
Workshops & Breakouts
Courses That Educate &
Turbocharge Your
Exploring 9-1-1’s
Career
Hottest Topics
ABOUT NENA
NENA: The 9-1-1 Association improves 9-1-1 through research, standards development, training, education, outreach, and advocacy. Our
2 | nena.org/nena2021 vision is a public made safer and more secure through universally-available state-of-the-art 9-1-1 systems and trained 9-1-1 professionals. 911nena911
All events take place or commence at the Greater Columbus Convention Center unless noted with a +.
EVENT SCHEDULE
Subject to change. Visit nena.org/nena2021 for the latest updates.
KEYNOTES (See page 7 for details.)
Ben Nemtin | MON, 7.26 | 9:00am – 11:00am
Duncan Wardle | WED, 7.28 | 12:30pm – 2:45pm BOOK YOUR LODGING
EDUCATION • Online at nena.org/nena2021-housing
• Email housing@experiencecolumbus.com with any questions
Multi-Day Programs, Full-Day Courses, & Free Workshops* (See pages 11–13 for details.)
Center Manager Certification Program | TUE, 7.20 – SAT, 7.24 | 8:30am – 5:00pm • Reserve by June 25 for discounted rates
Center Supervisor Program | THU, 7.22 – SAT, 7.24 | 8:30am – 5:00pm
Center Training Officer Program | THU, 7.22 – SAT, 7.24 | 8:30am – 5:00pm
Pre-Conference Courses | FRI, 7.23 – SUN, 7.25 | 8:30am – 5:00pm
CMCP Alumni Seminar | SUN, 7.25 |
8:30am – 5:00pm EXPO HALL (See page 9 for details.)
ENP Exam Prep Boot Camp | THU, 7.29 |
8:00am – 1:00pm MON, 7.26 | 11:00am – 2:30pm; 4:00pm – 6:00pm
Unraveling PTSD: Dispelling Myths TUE, 7.27 | 9:15am – 4:00pm
About PTSD in Public Safety | THU, 7.29 | 8:00am – 1:00pm
Chapter Leader Workshop | THU, 7.29 | 9:00am – 12:00pm GUEST ACTIVITIES* (See page 15 for details.)
Franklin Park Conservatory & Botanical Gardens | MON, 7.26 | 2:30pm – 4:30pm
Breakout Sessions (See pages 12 for details.)
German Village Walking Tour | TUE, 7.27 | 11:00am – 1:00pm
MON, 7.26 | 2:30pm – 5:00pm
TUE, 7.27 | 1:30pm – 2:30pm; 4:00pm – 5:00pm WHO SHOULD ATTEND?
WED, 7.28 | 8:45am – 12:15pm; 3:00pm – 4:00pm 9-1-1 authority personnel; PSAP managers and supervisors; telecommunicators
Innovation Theater Sessions (See page 9 for details.) and dispatchers; 9-1-1 service providers; GIS and addressing professionals;
MON, 7.26 | 11:15am – 2:00pm; 5:15pm – 5:45pm telecommunications and network specialists; law enforcement, fire, and EMS
TUE, 7.27 | 11:00am – 1:00pm; 2:30pm – 3:00pm personnel with 9-1-1 oversight responsibilities; public safety applications developers;
managed services and cloud hosting providers; homeland security regulatory agency
NETWORKING EVENTS (See page 5 for details.) staff; state, regional, and local government officials; providers of IoT technologies;
Run for 9-1-1 Charity 5K Run/Walk* | SAT, 7.24 | 6:30pm – 8:00pm sensor, beacon, and drone industry professionals
Gold Line Scholarship Breakfast* | SUN, 7.25 | 7:30am – 8:15am
ENP Roundtable | SUN, 7.25 | 4:00pm – 5:00pm REGISTRATION RATES (See page 15 for details and additional pricing options.)
Membership Meeting | SUN, 7.25 | 5:15pm – 6:00pm Thru 5.28 5.29 - 7.23 On-Site
NENA 2021 Kick-Off Celebration | SUN, 7.25 | 6:15pm – 8:30pm Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $599 . . . . . . . . . $699 . . . . . . . . .$749
Hall Happy Hour | MON, 7.26 | 5:00pm – 6:00pm Member ENP or OH, IN, MI,
K-9 Demonstration | MON, 7.26 | 5:15pm – 5:45pm PA, WV, and KY Residents . . . . . . . . . . . . $549 . . . . . . . . . $649 . . . . . . . . $699
Excellence in 9-1-1 Reception* | MON, 7.26 | 6:15pm – 7:15pm Non-Member . . . . . . . . . . . . . . . . . . . . . . . . . . $749 . . . . . . . . . $849 . . . . . . . . $899
LGBTQ+ Meet Up+ | MON, 7.26 | 8:00pm – 9:00pm
Coffee & Doughnuts With the Exhibitors | TUE, 7.27 | 9:15am – 10:45am
Expo Hall Prize-a-Palooza | TUE, 7.27 | 3:00pm – 4:00pm
Women in 9-1-1 Alliance Reception | TUE, 7.27 | 5:00pm – 6:00pm NENA2021
REGISTER ONLINE NOW AT
International Reception* | TUE, 7.27 | 5:30pm – 6:30pm nena.org/nena2021-register
Young Professionals Mixer* | TUE, 7.27 | 6:30pm – 8:30pm
Board Installation Lunch &
Keynote Session | WED, 7.28 | 12:30pm – 2:45pm
NENA 2021 Closing Celebration | WED, 7.28 | 5:30pm – 8:30pm
*Additional registration, invitation, or advance notice of participation required. nena.org/nena2021 | 3
NETWORKING “
4 | nena.org/nena2021
“
Great vendors. Great sessions. Outstanding people!
NENA CONFERENCE ATTENDEE
SAT, 7.24 Kick-Off Celebration
6:15pm – 8:30pm
Run for 9-1-1 Charity 5K Run/Walk* NENA2021 REGISTER ONLINE NOW AT
Sponsored by
6:30pm – 8:00pm nena.org/nena2021-register
Lace up your running or walking shoes Get #NENA2021 started right with a party
in support of 9-1-1 training and wellness where you can meet new friends, try some
programs! The run/walk is a fun and delicious local food and beer, and hear
great live music!
positive way to kick off your conference TUE, 7.27 Young Professionals Mixer*
experience. Every participant receives 6:30pm – 8:30pm
a commemorative t-shirt and medal for MON, 7.26 Coffee & Doughnuts With the Exhibitors
Sponsored by
completion! The 5K generates funds 9:15am – 10:45am
Expo Hall Join other new 9-1-1 professionals and
for scholarships and 9-1-1 training There aren’t too many better ways to
11:00am – 2:30pm; 4:00pm – 6:00pm future leaders for a night of fun! This event
opportunities, promotes healthy living jumpstart the day than with a hot cup
among 9-1-1 professionals, and gives Meet with exhibitors and see, hear, and o’ joe and a fresh doughnut! Browse the is open to all attendees, but recommended
the greater-Columbus community and touch the latest in public safety technology aisles, meet with exhibitors, and discuss for those 40 and younger or in their first
supporters from around the country a and services. the morning’s general session! five years in the profession. Pre-registration
chance to say “thank you” to 9-1-1. required.
Hall Happy Hour Expo Hall
SUN, 7.25 5:00pm – 6:00pm 9:15am – 4:00pm WED, 7.28
Start your evening with a cocktail in the Sunrise Session: Yoga for 9-1-1
Gold Line Scholarship Breakfast* Expo Hall Prize-a-Palooza
Expo Hall! One drink ticket will be provided Professionals
7:30am – 8:15am 3:00pm – 4:00pm
to each attendee at the Expo Hall entrance 7:00am – 7:45am
Sponsored by starting at 4:00pm. It’s about prizes, snacks, meeting with
Start your day with this interactive session
Closed event. 2021 Gold Line Scholarship industry partners... and more prizes!
K-9 Demonstration that teaches the basics of yoga techniques,
winners are invited to this special breakfast Participate in our app-based Click game
5:15pm – 5:45pm as well as why yoga can be hugely ben-
to celebrate their achievement and connect for your chance to be among the winners
eficial for 9-1-1 professionals (especially
with fellow recipients. Join members of a local K-9 unit for and join us for this last chance to see the
dispatchers). Before you leave, you’ll have a
a look inside the jobs of these four- Expo Hall!
chance to experience for yourself some sim-
ENP Roundtable legged officers and their partners as ple breathing techniques and yoga poses
4:00pm – 5:00pm they demonstrate obedience, narcotics Women in 9-1-1 Alliance Reception
and see how yoga can benefit you and your
detection, and suspect apprehension. 5:00pm – 6:00pm
Join ENPs from around the world to organization.
network and discuss the critical issues Sponsored by
of change management and workplace Excellence in 9-1-1 Reception* Board Installation Lunch &
NENA’s Women in 9-1-1 (WIN) Alliance—
culture. You’ll learn how organizational 6:15pm – 7:15pm Keynote Session
dedicated to empowering women in
structures and behaviors can improve Sponsored by NGA 911 9-1-1 through leadership development, 12:30pm – 2:45pm
your organization and enhance employee education, networking, and mentoring
Closed event. Certified ENPs, CMCP Sponsored by
satisfaction and performance. Sharing opportunities - is hosting a social hour!
graduates, award winners, national Featuring seating organized by inter-
of experiences among attendees is Come be part of this community where
scholarship recipients, and national and est area, this special lunch provides the
encouraged. women and allies connect, share, and
chapter leaders are invited to join us for a opportunity to make great connections,
reception honoring those who are going support each other!
Membership Meeting celebrate the swearing in of your 2021-22
above and beyond for 9-1-1 and NENA. NENA Board of Directors, and hear from a
5:15pm – 6:00pm International Reception
highly-sought-after motivational speaker.
Hear reports on the state of the association LGBTQ+ Meet Up + 5:30pm – 6:30pm
and its activities during the past year. Be 8:00pm – 9:00pm Closed event. Attendees from around NENA 2021 Closing Celebration
among the first hundred members through the globe are invited to this reception
Community members and allies are invited 5:30pm – 8:30pm
the door and get a special gift from NENA! showcasing NENA’s global impact and
to this evening happy hour where you Sponsored by
can make new friends and expand your involvement.
professional network. Cash bar. It’s going to be a night to remember as we
bid farewell to NENA 2021! Don’t miss out
on live music, good food, and fun times!
*Additional registration, invitation, or advance notice of participation required.
All events take place or commence at the Greater Columbus Convention Center unless noted with a +. nena.org/nena2021 | 5
KEYNOTES “
6 | nena.org/nena2021
“I attend three conferences each year and NENA is the best.
NENA CONFERENCE ATTENDEE
BEN NEMTIN DUNCAN WARDLE
#1 New York Times bestselling author of What Do Former Head of Innovation &
You Want to Do Before You Die? Creativity at Disney
MON, 7.26 WED, 7.28
9:00am – 11:00am 12:30pm – 2:45pm
RESILIENCE IN THINK
THE FACE OF DIFFERENT
UNCERTAINTY
Sponsored by
Sponsored by
An organization can only become the best version of itself to the Do you ever wonder why most of your best ideas come to you in the
extent that its employees are becoming better versions of themselves. shower, during your commute, while falling asleep, or some other
Proving that you care enough to ask your people what matters most unexpected place? Have you ever pitched a new idea, only to watch it
to them goes a long way, and it’s easier than you think to help them get diluted or killed as it moves through the processes? Ever wanted to
get there. Ben brings home the importance of pursuing a bucket list, know how Walt Disney came up with the idea for a Disneyland or how
not only for your own wellbeing but also for your career and for those Netflix completely revolutionized the movie rental industry?
around you. He facilitates goal sharing and inspires you to take action
through masterful storytelling and implementing tiers of accountably In his over 25-year career at the world’s most innovative organization—
to drive you towards their goals. The Walt Disney Company—Duncan Wardle learned many important
things about building a winning creative culture. The most important?
During this keynote, you will learn how to implement tiers of If you want to be different, you have to Think Different!
accountability around personal and professional goals; identify
the most important dreams in your life and the lives of your team Leaning on his experience as the Head of Innovation & Creativity at
members—and lay out actionable steps toward them; and understand Disney, Duncan’s takes you on a journey where you’ll be given a unique
how to leverage purpose to propel performance. set of Innovation Tools and Techniques, including the breakthrough
“What If” creative thinking tool made famous by Walt Disney himself.
After this immersive crash course from Duncan, your organization’s
ability to mine for creativity and innovation will be drastically
improved. In the end, you will leave with an actionable set of Creative
Behaviors and Innovation Tools that will immediately foster a culture of
innovation and creativity in your workplace.
nena.org/nena2021 | 7
EXPO HALL “
8 | nena.org/nena2021
“The expo is great for anyone in the market for new services
and products.
NENA CONFERENCE ATTENDEEEXPO HALL
HOT TECHNOLOGY. COOL TOOLS. INNOVATION THEATER
IT’S ALL IN THE NENA 2021 EXPO HALL. MON, 7.26
11:15am – 2:00pm; 5:15pm – 5:45pm
TUE, 7.27
The Expo Hall is home to interactive exhibits and live demonstrations showcasing next-generation technologies and services. 11:00am – 1:00pm; 2:30pm – 3:00pm
This is THE can’t miss experience to see, hear, and feel the latest in public safety products and services, and gain the Education and training opportunities
knowledge necessary to make well-informed buying decisions. The Expo Hall provides critical connections between buyers extend into the Expo Hall on Sunday and
and sellers, allowing you to learn about new solutions and helping exhibitors to better understand your needs. Also, the Monday, where you can learn more about
Expo Hall provides the perfect opportunity to network with your peers to learn how they are addressing similar challenges. the technologies, products, and services
on display at the event. Presentations,
demonstrations, and panel discussions
MON, 7.26 TUE, 7.27 provide an in-depth look at the changing
11:00am – 2:30pm; 4:00pm – 6:00pm 9:15am – 4:00pm face of emergency communications. Don't
miss this opportunity to see tomorrow's
Hall Happy Hour | 5:00pm – 6:00pm Coffee & Doughnuts With the Exhibitors | 9:15am – 10:45am 9-1-1 today!
K-9 Demonstration | 5:15pm – 5:45pm Expo Hall Prize-a-Palooza | 3:00pm – 4:00pm
Check nena.org/nena2021 for additional
information and a schedule of sessions.
THE NENA 2021 EXPO HALL FEATURES EXHIBITS FROM:
• 911 Datamaster • CueHit • Jupiter Systems • Pulse
• Agency360 • DATAMARK • Kyle Plush Answer The Call Foundation • Pulsiam
• AGENT511 • DPS Telecom • LDV, Inc. • RapidDeploy
• Aladtec, Inc. • E.M. Stimulation • Logistic Systems, Inc. • RapidSOS
• APCO International • ECaTS • Lumen • Rave Mobile Safety (Smart911)
• AT&T • Equature • MicroAutomation Inc. • REVCORD
• Atos Public Safety • Evans Consoles, Inc. • Miller at Work • Russ Bassett
• AutoReturn • Eventide Inc. • Mission Critical Partners • SBFI
• Avaya, Inc. • Everbridge, Inc. • Motorola Solutions • Schedule Express by Informer Systems
• Axon • Exacom, Inc. • Motorola Solutions • Sorenson Communications
• Caliber Public Safety • FEMA IPAWS • my911shop.com • Southern Software, Inc.
• Carbyne • Frontier Communications • NENA Joint TERT Initiative • Stancil Corporation
• Carbyne Meeting Room • Frontline Public Safety Solutions • NextNav LLC • Stephen Campbell Associates
• CentralSquare Technologies • GeoComm • NGA 911 • Sustema
• Chagrin Valley Dispatch - Communication Truck • GeoConex Corporation • NICE Systems • Synergem Technologies
• Columbia Southern University • Guardian Tracking • Nybsys • Telelanguage, Inc.
• Commercial Electronics Corp • Hamilton NG911 • One Hundred Feet, Inc. • The 360 Dispatcher
• Commission on Accreditation for Law Enforcement • Hexagon • OnStar • Tyler Technologies
Agencies, Inc. • HigherGround • Pacific Northwest Laboratory • Unique Communications Solutions
• Computer Information Systems, Inc. • IamResponding.com • Police Legal Sciences, Inc. • Versaterm
• Comtech Safety & Security Technologies/Solacom • ID Networks, Inc. • Poly • Virtual Academy
Technologies • INdigital • PowerPhone, Inc. • Watson Consoles
• Concept Seating a Division of Laacke & Joys • International Academies of Emergency Dispatch • Priority Dispatch Corp. • WY Sales
• Critical Response Group, Inc. • Inteserra 911 • PSTC/911 Cares • Xybix Systems Inc.
• CritiCall Pre-Employment Testing Software • Intrado • Public Safety Group • Zetron, Inc.
List complete as of 05.04.2021
CONTACT ANNA MARIE BATT (ABATT@NENA.ORG) TO EXHIBIT AT NENA 2021.
nena.org/nena2021 | 9EDUCATION & TRAINING “
10 | nena.org/nena2021
“ I learned how to better myself as a leader.
NENA CONFERENCE ATTENDEENENA 2021 features a variety of multi-day and one-day Pre-Conference Courses that help you hone your skills and advance your career. These classes are a great way to kick off
your conference experience, gain valuable insights into the latest trends and topics in emergency communications, and earn points towards ENP certification and re-certification.
ONE-DAY PRE-CONFERENCE COURSES* MULTI-DAY
FRI, 7.23 | 8:30am – 5:00pm emergency, to those that we send out in re- conference, provides critical updates for PRE-CONFERENCE
PROGRAMS*
sponse to a request for help, and beyond. This those who have attended the CMCP over the
Preventing Telecommunicator Tunnel Vision
course discusses and demonstrates customer last nine years and offers the opportunity for
In this course, you identify and discuss the
service methods that may take you a few extra CMCP alumni to network with their fellow 9-1-1
problems that telecommunicators frequently
seconds, but in the end will save minutes by professionals. Center Manager Certification Program**
experience in the performance of their duties.
creating an environment of efficiency between TUE, 7.20 – SAT, 7.24 | 8:30am – 5:00pm
Whether it’s in-the-moment or systemic issues,
caller, call taker, and field responders. You Enhanced Caller Management
you’ll get the training and resources you need NENA’s Center Manager Certification Program (CMCP)
won’t just focus on being polite and compliant, This course helps you become a better call
to overcome the most common pitfalls of the equips you with the tools you need to effectively manage
but learn how to provide the appropriate level taker, enhances your professional skills, and
job and perform at your very best. You’ll return your agency. This rigorous forty-hour course of instruction
of customer service in the most professional improves outcomes for your agency and the
home better able to identify and correct prob- and interactives strengthens core competencies required
manner possible. community you serve. From active listening to
lems in order to ensure success for both you for PSAP management and helps you build the knowledge,
decision making, local knowledge to per-
and your team. connections, and community essential to lasting success.
PSAP Design forming efficiently in a crisis, the journey to
Designing, constructing, or renovating a PSAP is becoming a star performer under the headset With a focus on topics you
SAT, 7.24 | 8:30am – 5:00pm encounter every day—like
a daunting effort with an outcome that directly starts here. Attend to advance to the next level
Advanced Police Dispatching affects those inside and outside your center. of 9-1-1 call-taking proficiency on your journey organizational culture, legal
To be an excellent police dispatcher, you The success of any project is dependent upon towards professional mastery by learning how issues, staffing, training,
UNLOCK YOUR FUTURE.
must continually improve your skills and keep following a step-by-step process involving not to handle infrequent but highly critical events, procurement, project
current with evolving trends. This course helps just your team, but myriad other stakeholders. improve listening skills, and develop a plan to management, budgeting,
you take your abilities, knowledge, and perfor- This course defines the process of designing a keep growing to meet new challenges. documentation, discipline, business writing, and much
mance to the next level. Attend to learn about new PSAP and identifies the steps involved— more—the CMCP provides you with knowledge and skills
your role in specific crucial situations such as from determining the need through design, Recruit, Hire, Retain, & Promote for Success that drastically improve your on-the-job effectiveness and
handling increased radio traffic, ICS events, bidding, construction, and move in. You’ll learn This course empowers you to make successful immediately enhance your agency’s operations.
SWAT/Negotiator calls, civil disturbances, and about your role in every phase of creating or long-term personnel decisions, from creating a
active assailant events. Through this course, revitalizing your facilities, as well as how to lead strong hiring policy to building and promoting Center Supervisor Program**
you not only learn vital information about the your project to a successful outcome. successful candidates. You learn best practic- THU, 7.22 – SAT, 7.24 | 8:30am – 5:00pm
evolution of your profession, but also learn to es for each stage of the process, take home
think tactically, anticipate field unit requests, SUN, 7.25 | 8:30am – 5:00pm real-world examples, and benefit from class NENA’s 9-1-1 Center Supervisor Program gives you the skills
and prepare to successfully handle large- and discussion as colleagues share their successes. you need to succeed as a supervisor. Using a combination
Advanced Fire & EMS Dispatching
small-scale events while maintaining public You also leave armed with ideas on how to re- of lecture and practical exercises, you learn the supervisor’s
Dispatching fire and EMS units sometimes
welfare and field-responder safety. tain your employees and how to support them role in HR, tools to get organized, how to effectively make
seems like just one more part of working inside
throughout their careers. the transition from line-level to supervisor, how to build and
the 9-1-1 center. The truth, however, is much
9-1-1 Center Culture: A Strategy for Personal & lead a team, supervisor-specific communications, conflict
different. The complexity of fire and EMS
Organizational Success Serving Equally: Removing Bias-based resolution, performance evaluations, stress management
responses, the time-critical nature of fire and
For better or worse, every PSAP has a culture. Inequalities From 9-1-1 techniques, and much more.
EMS operations, and the staffing-intensive
By bringing your beliefs, attitudes, and actions Fulfilling a desire to serve is likely why you
realities of these events demand a specific set
to work every day, you are contributing to have taken on the challenges of working in the Center Training Officer Program**
of skills and knowledge if you are to rise to the
that culture. Attend this course to identify PSAP. That desire to serve does not automat-
challenge. During this course, you gain knowl- THU, 7.22 – SAT, 7.24 | 8:30am – 5:00pm
how workplace culture affects productivity, ically relieve you from the human burden of
edge to become a better dispatcher, improve
efficiency, and effectiveness, as well as what biases. In this course, you learn to remove the NENA’s Center Training Officer (CTO) Program provides you
your understanding of fire and EMS operations,
you can do to ensure your PSAP’s culture is inequities caused by biases by gaining the with the proper framework to train your new employees,
and learn why fire- and EMS-specific dispatch
one that empowers everyone to do their best. tools to self-assess your own human biases which leads to better performance and higher retention rates.
skills and awareness are critical to successful
You’ll learn about the organizational structures using an academically validated assessment, The course covers proper evaluation and documentation of
outcomes.
and behaviors that define culture and gain understanding how to recognize your biases performance, setting milestones, and developing a plan for
the leadership, communications, and wellness at work, and applying a mitigation model to trainee success. CTO software with the exclusive NENA Daily
CMCP Alumni Seminar
strategies that can improve all aspects of em- increase service equality. Observation Report template provided by Agency360 Public
All CMCP graduates are invited to start off
ployee satisfaction and performance. Safety Software.
#NENA2021 by attending the CMCP Alumni
Seminar! Join CMCP instructors and other
9-1-1 Customer Service: Takes Seconds,
industry experts for this interactive, dynamic, *Additional registration required for all pre- **Please note, all registrants should bring a Wi-Fi-enabled
Saves Minutes
and informative review of the latest trends im- conference training programs and courses. All laptop with a USB drive to fully participate.
In the world of 9-1-1, the term customer service
pacting the 9-1-1 industry and its leaders. This events take place or commence at the Greater
takes on a completely new meaning. “Custom-
pre-con course, exclusive to NENA’s annual Columbus Convention Center unless noted.
ers” range from those calling 9-1-1 to report an
nena.org/nena2021 | 11EDUCATION & TRAINING SESSIONS
With more than ninety hours of breakouts led by respected national leaders in the public safety, technology, and policy arenas, each session delivers critical education
on the issues affecting you on a daily basis, as well as the tools for career advancement. Visit nena.org/nena2021breakouts for session descriptions!
MON, 7.26 4:00pm – 5:00pm 10:00am – 11:00am
• Breaking Down Silos: Methods for Improving GIS Data Sharing • Communication & Collaboration: How to Mitigate Risk
2:30pm – 3:45pm
• Canada’s PSAPs & Their Transition to NG9-1-1 • Dealing with Challenges in the PSAP
• Building Efficiencies Into a 9-1-1 System as a PSAP Leader • Changing Your Approach to PSAP Operations in the • Finding Your Voice: A Panel of 911der Women
• Crisis-Intervention Team Training for Telecommunicators “New Normal” • i3 Version 4: What to Expect
• Culture Change: Leadership Through Learning • Closing the Gap: The Future of Dispatching • The Indoor-Location Rosetta Stone: Indoor Mapping for 9-1-1
• The Next Generation of Emergency Communications • Crisis Planning for the PSAP • Integrating Telematics Data Into the NG9-1-1 Workflow
• We Can Work It Out: Your GIS Layers Can Play Nicely Together • Educating the Public About 9-1-1’s Challenges • Let’s Make Learning Fun Again
• Finding Your Voice & Stepping in Leadership • Operationalizing NENA Standards
4:00pm – 5:00pm
• The Location Accuracy Revolution: Z-Axis & 3D Location • An Overview of Civic Location Data eXchange Format v2
• The Concept of the Virtual Dispatch Center • Peer-Support Team Development, Implementation, & Oversight • Racial Equity in 9-1-1
• Forecasting Asset Damage Before It Happens Using AI • #SHOWUP: Defining Service Excellence in the PSAP • Trouble Finds Me: A Wizard’s Guide to Stress
• Picking & Promoting Your Next Middle Manager • Validating & Verifying NG9-1-1 Systems • Your Map Is Your Lifeline
• Serving Equally: Removing Bias From Emergency Response • Your Voice at the Federal Level
• Shots Fired: Breaking the Silence on PTSD & Resiliency in 9-1-1 11:15am – 12:15pm
• Statewide NG9-1-1: From Planning & Pilots to Full Operation • DoD’s Enterprise Public-Safety Communications Ecosystem
Modernization Effort
• How to Detect an Incident Before It Takes Your PSAP Down
• Interoperability in NG9-1-1 Using EIDOs
• Leveraging AI to Deliver Safer Outcomes
• Listening Skills: Enhancing Abilities & Reducing Barriers
• The 9-1-1 Center During Protest & Civil Unrest
• Nobody Puts Public Safety in the Corner
• Real-Time Text Implementation
• Rise to the Top of Your Game Through Quality Assurance
WED, 7.28 • Trainer – Coach – Mentor: Defining Roles in Your CTO Program
8:45am – 9:45am • Using Next-Generation Data to Prioritize Alarm Calls
TUE, 7.27
• The Art of Communication: Giving & Receiving Feedback • Within the Trenches Presents: Imagine Listening & Open Mic
1:30pm – 2:30pm
• Building Resilience: Disaster Response in 2021 & Beyond
• Basic NG9-1-1 for a Not-so-Basic Job 3:00pm – 4:00pm
• Community Outreach During a Pandemic
• Burnout Before Three • Consolidation: Not a Four-Letter Word • Answer the Call & Be Your Best Self Every Day
• Cybersecurity in the 9-1-1 Center • The Evolution of the Telecommunicator • Critical Intelligence Powering 9-1-1 Decision Making & Response
• The Impact of Public-Policy Reforms on 9-1-1 Call Handling • FCC Update • Data in NG9-1-1: From Class of Service to Apps
• The Importance of Strategic Planning for Public-Safety Agencies • Get Ready! NENA’s GIS Data Model v2 is Right Around • Decarbonizing 9-1-1 for All Our Futures
• Just Be Yourself...But Who Is That? the Corner! • GIS & the Transition to NG9-1-1
• Making a Real Connection: Critical Elements in Training • Improving Service to Callers with Disabilities • How IoT Smart Solutions Make Communities Safer
• A New Standard for Saving a Life: The NENA TCPR Standard • Mental Health Collaboration: A Clinician’s Role in the PSAP • Making the Most of Fast-Paced Change
• 9-1-1 for Beginners • NG9-1-1 Conformance Testing: A Step on the Path to • The PSAP’s Role in Pre-Planned Community Events
• The 9-1-1 Playbook for PSAP Managers Interoperability • Smart-Building Incident Response
• Planning, Design, & Construction of Your PSAP • Public-Safety Project Success: From RFP to Implementation • Telecommunicator Reclassification Update
• Understanding the PSAP Credentialing Authority & Public Key
Infrastructure’s Role in NG9-1-1
• Winds of Change: The Impact of Use of Force on 9-1-1
12 | nena.org/nena2021FREE
7th Annual
#THANKYOU911
WORKSHOPS* CHARITY 5K
LIVE LEARNING THU, 7.29 (FREE for full-conference attendees!) SATURDAY EVENING, 7.24
ENP Exam-Prep Boot Camp
CENTER 8:00am - 1:00pm Race time: 6:30pm — Officially timed event
Those who have been there will tell you: Preparing for the Emergency Location: Downtown Columbus, Ohio
Every breakout. Number Professional Certification exam is no simple task. But they’ll
also tell you that taking part in a study group is one of the best ways REGISTRATION FEES
On-demand. to ensure you’re ready! This workshop starts off with an overview of $25 ($30 after May 28)
ENP application and exam scheduling processes before jumping into $100 Team of 5
Included with your registration! $35 Virtual Runner
a cram session to begin getting you ready to ace the test!
You will leave the workshop better prepared for the ENP exam and Can’t be there on race day? Register as a Virtual Runner and show your support from
Wish you could make it to every anywhere in the world!
with an increased general knowledge of the main ENP exam topic
breakout session? Now you can! areas, including telephone, radio, PSAP infrastructure, NG9-1-1,
The NENA 2021 Live Learning human-resource issues, and more. We’ll also keep it fun and lively AWARDS
Center provides you with online, by playing a few rounds of “ENP Jeopardy!” and provide you with • Commemorative t-shirt and medal
on-demand access to audio learning techniques you can use when you return home to maxi- • Grand prizes for top 3 finishers, male and female
and synchronized presentation mize the effectiveness of your study time and improve your infor- • Age Group Division Awards
materials* from every session at mation retention levels. 12 & Under; 13-19; 20-29; 30-39; 40-49; 50-59; 60-69; 70+
NENA 2021. That's 90+ hours of • Best Team T-Shirt/Costume prize
expert presentations addressing Unraveling PTSD: Dispelling Myths About PTSD in • Giveaways for all!
best practices, innovations, trends, Public Safety
and more available at the click of 8:00am - 1:00pm
In this workshop, you learn what PTSD is (and what it isn’t), discuss
Register, get more information, or
a mouse!
the true prevalence of the disorder among emergency responders,
make a donation at
Others charge $250 or more for and consider coping strategies that can alleviate PTSD symptoms T
RUNFOR911.ORG
#
11
H 9
over time. You will also examine and challenge common myths AN U
session records, but unlimited KYO
access to the Live Learning Center associated with PTSD related to prevalence, symptoms, and recov-
is included with your NENA 2021 ery. Other factors seen in public safety that adversely affect mental
SPONSORS
full-conference registration! health—and may appear to be PTSD—will be reviewed. You will leave • Intrado
• 911 Authority
with an understanding of the individual and organizational-level • DATAMARK
• Motorola Solutions
If you miss a session or want strategies you can use address mental health issues in your center. • Within the Trenches
Foundation
to share something you saw • Comtech Safety & • Atos Public Safety
with your team, the Live Chapter Leader Workshop
Security Technologies • Russ Bassett
Learning Center is an invaluable 9:00am - 12:00pm
• Solacom
educational resource all year Sponsored by
round. Not at your desk? Don't The #ThankYou911 campaign encourages public
At the Chapter Leader Workshop, you gain insights on trends
worry! All sessions can be viewed support and recognition of 9-1-1 professionals
in associations, volunteerism, membership, meetings, and more.
on iPads and other mobile devices and provides scholarships, continuing
Interactive sessions allow you to learn from other chapter leaders education opportunities, and wellness
to help you fit learning into your and discover ways you can grow your chapter’s membership and programs for these unsung heroes of
schedule. enhance the member experience. A special presentation from public safety who answer the more
author and productivity expert Beth Ziesenis will equip you with than 250 million 9-1-1 calls placed
*Presentation material(s) available as powerful new ideas to increase efficiency, improve relationships, by Americans every year.
authorized by presenter(s) and get things done!
*Pre-registration required nena.org/nena2021 | 13© Randall L. Schieber
MEET COLUMBUS “
14 | nena.org/nena2021
“ One of the most amazing times I have ever had!
NENA CONFERENCE ATTENDEEYou’ll love exploring Columbus, one of the
nation’s most creative, innovative and up- Visit nena.org/nena2021-housing for a variety of
and-coming destinations. Celebrated for its housing options. Housing closes June 25.
incredible arts, entertainment, fashion and
culinary offerings, exciting collegiate and
professional sports teams and spectacular
sprawling green space on the Scioto Early Bird Regular On-Site
Mile downtown riverfront, this city has REGISTRATION FEES (Thru May 28) (May 29–Jul 23) (Jul 24–29)
something for everyone. © Experience Columbus; Levi Ely Full Conference Access (Member | Non-Member) $599 | $749 $699 | $849 $749 | $899
Full Conference Access (Member ENP or OH, IN, MI,
Columbus’ food scene features top-ranked Franklin Park Conservatory Tour $549 $649 $699
PA, WV, and KY Residents)
chefs, a rich farm-to-table movement and
MON, 7.26 | 2:30pm – 4:30pm One-Day Admission $299 $299 $349
one-of-a- kind restaurants. Columbus has
consistently gained national recognition The Franklin Park Conservatory’s exten- Expo Only $75 $75 $75
for its food scene in recent years, including sive gardens and art collections pulse with Add One Pre-Con Course (Member | Non-Member) $169 | $245 $199 | $275 $199 | $275
head chef of Service Bar, Avishar Barua, life and bring the truly exotic wonders of
Add Two Pre-Con Courses (Member | Non-Member) $270 | $395 $300 | $425 $300 | $425
competing on Season 18 of Top Chef in nature right to you. Join this guided tour
Add Center Manager Certification Program
2021. You’ll find more than 100 restaurants and explore over 400 species of plants $1,000 | $1,200 $1,000 | $1,200 $1,000 | $1,200
(Member | Non-Member)
in walking distance of the convention from around the world in the Conservatory’s
Add Three Pre-Con Courses or CTO
center, with the largely local options biomes, take in the beauty of James Turrell’s $350 | $400 $350 | $400 $350 | $400
or Supervisor Program (Member | Non-Member)
ranging from fast-casual to fine-dining and Light Raiment II, and marvel at the intricate
Add CMCP Alumni Seminar (Member | Non-Member) $99 | $129 $99 | $129 $99 | $129
everything in between. glasswork of Dale Chihuly.
Bring a Guest $100 $100 $100
Columbus’ vibrant neighborhoods offer Closing Celebration Only $75 $75 $75
endless entertainment options. Collectively,
these districts are referred to as the
“Five on High,” as they sit on a five-mile Full Mon Tue Wed Closing Expo
stretch of High Street, the city’s main drag.
WHAT’S INCLUDED Conf Only Only Only
Guest
Only Only
Each neighborhood is packed with local Kick-Off Celebration • •
restaurants, bars, clubs, boutiques, art Opening Keynote • • •
galleries and more. Many of these popular
locales are accessible on foot from the
Monday Keynote • •
Greater Columbus Convention Center or by © Experience Columbus; Levi Ely
Board Installation Lunch & Keynote • •
a short ride on the CBUS Circulator. Breakouts • • • •
German Village Walking Tour Free Workshops •
TUE, 7.27 | 11:00am – 1:00pm Expo Hall & Innovation Theater • • • • •
BRING A GUEST Coffee & Doughnuts w/ Exhibitors • • •
When you purchase a Guest registration Trace the footsteps of proud German
for a spouse or friend, he or she not only immigrants who built this neighborhood 175 Expo Hall Prize-a-Palooza • • • •
receives access to select NENA 2021 years ago. Admire more than a thousand Guest Tour •
events (Opening Keynote, Expo Hall, brick homes and commercial buildings that Closing Celebration • • • •
evening receptions, etc.), but also gets to have been lovingly restored over the past
go on one of the following tours for an 60 years. Longtime residents and historians
opportunity to see some highlights of our will share with you the highlights of this
host city! Because these tours occur during nationally celebrated urban historic district. NENA2021 REGISTER ONLINE NOW AT
conference hours, they are not open to nena.org/nena2021-register
conference attendees or exhibitors—only
those in the “Guest” registration category
are eligible to participate.
All Columbus photos courtesy of Experience Columbus. nena.org/nena2021 | 15NENA National Emergency Number Association
1700 Diagonal Road, Suite 500
THE
A S S O C I AT I O N Alexandria, VA 22314
®
nena.org
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