OFFICIAL VENUE GUIDE - COPENHAGEN IIHF
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0. MAY
04.-2
Governed by Governed by
OFFICIAL VENUE GUIDE – COPENHAGEN
INTRODUCTION
The following guide outlines all of the important Please read the guidelines carefully and
information that ticket holders will need to ensure that you are fully aware of all key
know when attending games at the 2018 IIHF information relating to game days to make
Ice Hockey World Championship in Copenhagen. sure you have safe and enjoyable days
whilst enjoying the best teams in ice hockey.
Read about:
TRANSPORT ALLOWED ITEMS
PARKING PROHIBITED ITEMS
DOORS OPENING GENERAL INFORMATION
SECURITY OVERVIEW
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.com
TRANSPORT AND PARKING
Public Transport In general, we recommend using public
The Ørestad Metro station and the Ørestad transport or cycling. There are cycle paths TRANSPORT
regional train station (with direct connection all the way to Royal Arena, where there are
to Sweden) are just a few minutes’ walk from excellent bicycle parking facilities. PARKING
Royal Arena. Visit www.rejseplanen.dk for
timetables, etc. Address DOORS OPENING
Hannemanns Allé 18
Car Parks 2300 Copenhagen S
Please refer to the various companies in the SECURITY
immediate area with associated car parks Bus drop off
(for example Field’s). There are also public Bus drop off is located behind the ALLOWED ITEMS
underground car parks within walking distance. Hotel CABINN Metro at:
55°37’49.2”N 12°34’20.7”E PROHIBITED ITEMS
There are (a limited number) disabled parking
spaces close to the arena. If you present a Taxi
disabled badge and a valid handicap ticket for TAXA 4x35 can be booked at +45 3535 3535.
GENERAL INFORMATION
that day’s event on the day, parking is free. Amager Øbro Taxi can be booked at
There will be separate P-guard at the +45 2727 2727. Dantaxi can be booked at OVERVIEW
parking spaces. +45 4848 4848 Or use the app MOOVE.
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.com
DOORS OPENING AND SECURITY
Fanzone Cameras, photography & recording
Address: The Copenhagen Organizing Committee TRANSPORT
Intersection of Ove Arups Vej and welcomes all guests to capture their
Hannemanns Allé moments at all ice hockey games through PARKING
the permitted use of non-professional
The Fanzone opens 2 hours prior to the first photography, such as a Smartphone camera. DOORS OPENING
game of the day:
• 2-Game Days: 14:15 hrs Ticket holders may record, transmit or in
• 3-Game Days: 10:15 hrs any other manner distribute over any
SECURITY
media, any image, sound or description of
The Fanzone will be open after the last game of any game for personal, non-commercial use. ALLOWED ITEMS
the day.
Ticket holders must not allow such activities PROHIBITED ITEMS
Royal Arena to be used commercially by anyone without
The doors open 1 hour before the game starts. a written approval of the IIHF.
GENERAL INFORMATION
Entry inspection Merchandising
Before entering Royal Arena, all guests will Merchandising shops are located in the OVERVIEW
have to go through security and visitation. We Fanzone, inside the arena as well as in front
also reserve this right before entering the of entrance A. The shops are open on each
Fanzone. game day.
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comALLOWED ITEMS
Flags and banners are allowed in the arena Pole:
with the following restrictions: • Length up to 1,50 m (60 inches) TRANSPORT
• Plastic material with blunted edges
Size: • Telescopic rods are allowed PARKING
• Flags and banners should be within • No wooden or metal material
reasonable size. DOORS OPENING
• They should not interfere with the view of Drums:
the other spectators. Drums as musical instruments are allowed
• If they do, the Security is entitled to seize into the arena and onto your seat, however,
SECURITY
the banner/flag. if the drum is physically in the way for other
guests, you may be asked to remove it. ALLOWED ITEMS
Drums are not allowed at any time in the
isles/walking areas. PROHIBITED ITEMS
GENERAL INFORMATION
OVERVIEW
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comPROHIBITED ITEMS
Ticket holders should be aware that there are Please read the prohibited items list on
several restricted or prohibited items for the this page carefully, so that there will be no TRANSPORT
2018 IIHF Ice Hockey World Championship in inconvenience at the entrance inspections
Copenhagen. for anyone. PARKING
In general, no items that obstruct the view of DOORS OPENING
other spectators or that can be considered an
annoyance to others or a dangerous object
will be allowed into the arena. SECURITY
ALLOWED ITEMS
PROHIBITED ITEMS
Firearms, weapons,
knives & explosives
All electronical
devices other than
cell phones
Fireworks and
pyrotechnics
Bottles of all kinds,
cups, cans & glass
Illegal substances
(e.g. drugs, etc.)
Food including fruit
Exceptional cases
listed on the next
Any noisemakers
such as; mega-
phones, gas fan-
Professional
photography &
camera equipment
GENERAL INFORMATION
page fares, air & electrical (telephoto lens etc.).
horns, whistles, This includes all
OVERVIEW
plastic/ inflatable GoPro devices.
clap hands, etc.
Nail files & scissors Studded bracelets Beverages of all Selfie sticks and Flammable & oxidizing Purses and bacpacks Laser lights & Racist, xenophobic
and belts kinds! Exceptional telescopes for the items/material Wall- larger than the size pointers and radical right-
cases listed on the mobile devices paper rolls, paper, DIN A4 (210x297 mm). wing propaganda
next page confetti Homemade There will be no material
trophies, etc. opportunity around/
in the arena to deposit
bigger sized bags
If the following items are found the police will be informed immediately: Pyrotechnical devices / fireworks of any kind, Powders in plastic bags or other unusual containers,
Flags or other items that are racist, homophobic, or gang related, Weapons of any kind (incl. Rambo and butterfly knives, throw-stars, etc.)
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comGENERAL INFORMATION
Code of Conduct Food and Beverages
Fans are entitled to enjoy the hockey experi- Exceptional cases for beverages and food are: TRANSPORT
ence free from disruptive or inconsiderate
behaviors or unruly actions. FOOD: Diabetic people are allowed to bring PARKING
their needed food, after presentation of a
Fans shall refrain from using abusive language medical certificate. DOORS OPENING
and obscene gestures as well as slogans.
BEVERAGES: Ticket holders who need special
Fans may not engage in fighting, throwing beverages due to illness. They are allowed to SECURITY
objects or other similar behavior. carry on 0.5 l in either a PET bottle or Tetra
pack, after presentation of a medical ALLOWED ITEMS
Fans who choose to consume alcohol must do certificate.
so in a legal and responsible manner. PROHIBITED ITEMS
Types of Payment
Intervention with an intoxicated or impaired MobilePay is Royal Arena’s preferred payment
fan will be handled in a prompt and safe method (remember to turn on Bluetooth on
GENERAL INFORMATION
manner. your phone), but it is also possible to pay by
VISA/Dankort, Mastercard and various other OVERVIEW
Violation of the Fan Code of Conduct may major credit cards. It will also be possible to
result in being expelled from the venue pay by cash to a limited extent.
without a ticket refund.
Danish, Swedish and Norwegian currency,
Arrive early at the arena US dollars, British pounds and Euros are all
Please, arrive early at the arena. Because of accepted at Royal Arena. Any change will be
the many people entering the arena, it may paid in Danish kroner. Please note that not all
take up to an hour to enter the arena. outlets accept cash.
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comGENERAL INFORMATION
Non-Smoking Policy Cloakroom
Smoking (inclusive E-smoking and steam- For jackets and backpacks/purses/bags larger TRANSPORT
smoking) is not permitted inside Royal Arena. than DIN A4 (210x297 mm). Please use the
However, smoking areas are available outside chargeable lockers or the manned cloakroom PARKING
the arena. On Level 0 (ground floor) use the exit at entry A. The lockers measure 45x30x30 cm,
by entrance G, while on Level 1 use the exit by and they are evenly distributed in the arena. DOORS OPENING
entrance A. Visitors on Level 3 wishing to smoke
are requested to use the exit on Level 1. The “Royal Arena” app is available from the
AppStore and GooglePlay, and in the first SECURITY
Please note that Royal Arena has been fitted out instance will be useful for renting lockers.
in accordance with the latest standards and has ALLOWED ITEMS
around 2,000 indoor smoke detectors. If you are Temperature
found to be smoking indoors, you will be expelled The temperature will be between 15-18 degrees PROHIBITED ITEMS
and fined. in the arena.
Arena clear out Resale
GENERAL INFORMATION
As there is more than one Ice Hockey game per Resale of tickets above face value is illegal in
game day, therefore the entire arena has to be Denmark. However, it is possible to transfer OVERVIEW
cleared out from all spectators in between the your ticket to another fan.
games.
All you have to do is contact Ticketmaster’s Cus-
WIFI tomer Service at: +45 7015 6565 and then our
There is free WiFi “_Royal Arena Free” in all con- employees will aid you in transferring tickets and
courses, at lockers, and in bars and restaurants. refunding your purchase.
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comOVERVIEW MAP
TRANSPORT
PARKING
DOORS OPENING
SECURITY
ALLOWED ITEMS
PROHIBITED ITEMS
GENERAL INFORMATION
OVERVIEW
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comPICTURE
TRANSPORT
PARKING
DOORS OPENING
SECURITY
ALLOWED ITEMS
PROHIBITED ITEMS
GENERAL INFORMATION
OVERVIEW
Ishockey VM 2018 P/S / Hannemanns Allé 25 / 2300 Copenhagen S. / Phone +45 40 60 49 01 / media@2018.iihfworlds.comYou can also read
