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PMP
THE INDUSTRY’S LEADING TECHNICAL JOURNAL SINCE 1933
PestManagement
PROFESSIONAL
INSIDE:
BB3 Word from our sponsor
BB4 Bed bug control calls for compassion
BB8 Revenue generator
BB9 2018 Bed Bug Management Survey
CRYPTIC
CRITTERS
2018 Bed Bug Management Supplement sheds
light on trends, obstacles and opportunities.
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“Rest assured...
Bedlam Plus ® is part of MGK’s focused
bed bug control solution.”
The #1 Choice of Pest Control Professionals
www.mgk.com/bedlam
©2018 MGK. All rights reserved.
ADVERTORIAL
WORD FROM OUR SPONSOR
The softer side
of bed bug control
By Tommy Powell | Technical Field Specialist, MGK
A
lthough bed bugs are not a known vector for 4. Explain to the customer POWELL is an entomologist
disease, they have become one of the most what he/she should expect when and MGK technical field
specialist. He may be reached
feared pests since their comeback more than he/she returns home. Your tech at thomas.powell@mgk.com.
a decade ago. As a leader in professional will move the mattress off
bed bug control, MGK has performed extensive the bed, dismantle the bed
social intelligence research on consumers’ feelings about frame, remove all drawers from the dresser, and more.
bed bugs — and these insects elicit an extremely strong You should set the expectation with customers early on
emotional response. We’ve heard consumer statements that the condition of their homes will not be the same as
such as “Scared to sleep,” “Verge of nervous breakdown” when they left. When emotions are already riding high,
and “PTBBS – Post Traumatic Bed Bug Syndrome.” unexpected changes in their living spaces could result
Pest management professionals (PMPs) should in a strong reaction.
understand these reactions, and be careful of common 5. Listen to the customer to help with your inspection.
pitfalls that can arise with strong emotions. For example, Remember that bed bugs stay close to their food source
never identify a bed bug problem from bites on a (your customer). I’ve inspected many homes where the
customer, no matter how convinced he or she is. This main bedroom is not the biggest problem area, because
can end up biting you in the end! Reactions to bites the customer slept elsewhere to escape the bed bugs.
can vary significantly from person to person, and careful Before treatment, ask whether your customer has been
inspection is key to identifying a problem. sleeping in another room or on a couch. Where do they
Additionally, don’t play the blame game and guess spend a lot of time sitting?
how a customer got a bed bug infestation. You don’t With this strong communication plan in place, your
want an angry relative or hotel manager calling you after bed bug jobs will go much more smoothly. Even the best
your customer unleashes his or her frustrations. protocol can result in poor customer satisfaction if you
You likely have a good idea of how to treat for bed ignore the personal side of bed bug control. I’ve personally
bugs. Plenty of resources are out there to develop a great saved many hours of time on bed bug jobs by following
treatment protocol, including MGK’s free bed bug protocol these steps, and I hope they improve your success rate.
poster (please email me at thomas.powell@mgk.com For any questions about the personal or technical side of
to request a poster). I’ll use this space instead, then, to bed bug control, you can always reach out to your MGK
discuss the softer side of bed bug control: sales representative, or email Brands@MGK.com.
1. The first step is pre-treatment, centered on customer
communication. Listen carefully to your customer; this is a
great opportunity to build a strong relationship by showing
empathy and understanding how scared he/she could be.
2. Communicate your treatment plan and expectations to
the customer. This includes removing clutter, laundering
clothes and bedding at high heat, and ensuring your tech
will be able to treat all necessary areas. You should always
explain why you want customers to do their part, and how
important this cooperation is to achieving control. Explain
that bed bug treatments often require multiple visits and
continued cooperation from the occupants.
3. Clearly state how long customers will need to vacate the
premises to allow your technicians to perform quality work. We’ve
all experienced a customer “offering to help” after unexpectedly
returning home early. It’s important that your techs have
uninterrupted time to complete their jobs, and bed bug work
is time-consuming enough in the best of circumstances.
mypmp.net Pest Management Professional • September 2018 BB3
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2018 BED BUG MANAGEMENT SUPPLEMENT
Bed bug control
calls for compassion
A caring attitude may help boost
your pest management revenue.
By Diane Sofranec | PMP Managing Editor
O
f all the pests that invade customers’
structures, bed bugs (Cimex lectularius)
often carry a stigma unmatched by even
cockroaches and rodents.
“People tend to be horrified when they John Komor
notes a little
find out they have a creepy, night-stalking empathy goes a
parasite,” says John Komor, president of Johnny long way with
Bugs in North Port, Fla. “Gaining their business is customers.
as simple as showing you empathize with them and
their plight.”
Pest management professionals (PMPs) who SUCCEED WHERE OTHERS FAIL
show compassion toward prospective customers Because prospective customers do not have years
may earn their loyalty and general pest control of training and experience, PMPs often gain new
business. customers when people try, but fail, to eliminate
After all, professionals know bed bugs often bed bugs themselves. After 23 years with Clark Pest
are no reflection on the people whose homes or Control in Lodi, Calif., Account Manager Foster
businesses they inhabit. Bed bugs are out for blood; Brusca has seen his share of customers like these.
they don’t care whether their victims are rich or He has been dealing with bed bugs head-on in the
poor, dirty or clean, intelligent or uneducated. San Francisco Bay area for the past 14 years.
“Offer reassurance that you want those pests “Bed bug service calls continually come in, and
dead as badly as they do, because there is nothing we are finding more times than not that
fun about finding and destroying bed bugs for you, we are being called upon to fix a
either,” Komor adds. bed bug infestation that either a
Bed bug business is increasing for Johnny Bugs, customer could not control with
and Komor expects that trend to continue. Komor self-treatments, or that another
says he strictly adheres to a simple, yet thorough, company failed to get under
assessment and treatment protocol that continually control,” he says.
reinforces value to customers. But that’s not the only Brusca, who has built a large
way he builds the bed bug segment of his business. customer base over the years, says
ON THE COVER: AKOS NAGY/SHUTTERSTOCK.COM
“The secret to gaining business from do-it- he and his team strive to provide FOSTER BRUSCA
yourselfers is to spend a lot of time in a company service in an ethical, professional,
shirt,” he says. “I am constantly asked questions by responsive and caring manner.
people looking for DIY help.” Clark Pest Control markets its bed bug
PHOTOS: JOHN KOMOR;
He tries to steer them to professionals who management services to commercial and residential
have more training, field experience and tools to customers. It offers existing and prospective
eliminate bed bug infestations before they get out of commercial customers an educational seminar each
control. year, where experts share their knowledge on
BB4 September 2018 • Pest Management Professional mypmp.net
PMP0918_BB4-6Feature_ds.indd 4 8/27/18 1:38 PM
BROUGHT TO YOU BY
bed bugs, as well as the legal
ramifications of dealing
multi-housing accounts, it’s
a cooperative program,
Customers
with the pest. Citarella says, as technicians may need
But the education
extends to technicians, too.
try to educate both residents
and landlords.
‘treatment,’ too
There’s an ongoing learning “The integrated control Although bed bugs do
curve for bed bug control, measures, warranty period not spread disease,
they may have lasting
and PMPs must be willing to RALPH CITARELLA JR. and informational aspect of
psychological effects
put in the time and energy the program really sets us
on the people who
to learn about the latest research apart in the industry in general, and
have them.
and management methods, he says. our market in particular,” he adds. An entry in The
The company uses the most up-to- “We’ve worked hard fine-tuning this Journal for Nurse
date techniques available for bed bug program over the years.” Practitioners addresses
management and general pest control. Citarella says bed bug management the impact bed bugs
“There is no end in sight for opens up the company to new clients have on mental health.
bed bugs — no sign of these cryptic and markets, and provides business The stigma associated
critters slowing down, never mind year-round. with these pests is very
‘disappearing’ again,” he says. “This “We’ve had several customers, both real for those who have
insect is continually adapting. PMPs commercial and residential, hire us them, as they may
need to be ready for anything.” for bed bug services — only to add on experience shame,
general pest control or other services social isolation, fatigue
STAYING POWER afterward, as they were impressed by and depression.
The article, which
Ralph Citarella Jr., BCE, president our bed bug control program,” he says.
is titled “Bed Bugs:
of Bayonne, N.J.-based Bayonne Companies looking to expand
Current Treatment
Exterminating Co., says he believes or develop bed bug management
Guidelines” and
bed bug control will continue to be services should focus on maximizing was published in
lucrative for his company — and the profitability and ignoring gross sales June 2017, says
pest management industry — for quite volume, Citarella advises. bed bugs are known
some time. “It’s also important to minimize to cause anxiety,
“I do not see a silver bullet on the liability, and I think one of the best ways emotional distress and
horizon, considering the nature of the to do that is through constant education sleeplessness. Extreme
pest and its extremely close association of both staff and clients,” he says. reactions may include
to humans,” he says. “Of course, there Making sure contracts, prep sheets and the exacerbation of
will be ebbs and flows in business other information are sound, properly previous mental health
volume, but this problem isn’t going to delivered and verified also is critical. issues, psychiatric
just go away.” “It’s scary how often bad bed bug hospitalization, or
The company handled its first scenarios go to litigation,” Citarella suicide. In addition,
visible bed bug bites
bed bug job in 2001, he says. Because says. “Develop a sound control
may affect a person’s
the company is located in a densely program, and deliver it. Do not
self esteem and ability
populated urban area outside of New deviate from your standard procedure
to work.
York City, with a high proportion of based on a client’s desire to save a few In some cases,
immigrants, Bayonne Exterminating dollars. It is much better to walk away treatment may be
experienced the rising tide of bed bugs from a bad client than compromise needed for the
early on. your service or reputation.” structure and the
For difficult infestations, the For Sandy Honess, president of customer. Pest
company has used canine inspections Ladybug Pest Management in Delmar, management
hand-in-hand with treatment teams. Del., bed bug control has been lucrative professionals should
Its basic bed bug control service since she started offering it in 2010. stick with what they
features an integrated mechanical, Her team, she says, is successfully know and refrain from
chemical and cultural program that positioned as bed bug specialists. attempting to diagnose
includes a three-month warranty and Typically, two technicians take their customers. — D.S.
a minimum of three treatments. For CONTINUED ON PAGE BB6
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2018 BED BUG MANAGEMENT SUPPLEMENT
CONTINUED FROM PAGE BB5
on every bed bug job so they can lift mattresses
and move furniture. Plus, it helps to have another
pair of eyes during an inspection. They create Bed
Bug Action Plans for each customer, and always
recommend proactive procedures and tools, as well
as treatment and control options. The company is Sandy and Frank
known for having a quick customer response time. Honess pose
with Dolley
“Because my husband, Frank, and I are the owners and Dixie, two
and in control of our time, we can offer service after- of their bed
hours or on weekends if necessary,” Honess says. bug-detecting
Customers include local hotels and other canines.
hospitality organizations, as well as apartment
communities. The company offers bed bug Bed bug management and bed bug detection
educational training and workshops for hotel staff, canines have enabled Ladybug Pest Management to
and landlords and tenants in rental communities. find its niche in the pest control market.
“In the beginning, we did not have thousands of “We believe bed bugs are here to stay. Travel and
dollars for advertising, so we sent a lot of mailings immigration add to the surge,” Honess says. “Unless
to hotels and property management companies,” a silver bullet is developed, we will be battling bed
recalls Honess. “We offered free demonstrations bugs until we retire and/or sell our business.”
with our bed bug detection beagles.” Despite PMPs’ best efforts, bed bugs will not
Now, the company’s website and Facebook page be wiped out of existence any time soon. Some
generate interest from prospective customers in the archeologists believe bed bugs have been around for at
area. “Many of our customers say they prefer working least 3,550 years. Beating these little bloodsuckers will
with a local small business,” she says. “We always try take time, education, cooperation and compassion. PMP
to go the extra mile and give each new customer a little
gift basket with a lot of goodies. Folks seem to like that You can reach SOFRANEC at dsofranec@northcoastmedia.net
personal touch, and I enjoy making the baskets.” or 216-706-3793.
for tackling 5 Educate customers to help them
10 tips bed bugs
avoid future problems with bed bugs.
— John Byers, Owner, Warrior Pest Solutions,
Mount Pleasant, Mich.
1 Keep up with recent technology and advances
in bed bug control — be it practical experience,
6 Don’t make promises you can’t keep;
manage expectations. — John Long, Owner,
Bug Free Pest Control, Fort Wayne, Ind.
equipment or chemicals — and educate the customer
on bed bug biology. — Rosana Aure, Owner, Wilroe Pest
Control Services, Bacoor City, Philippines 7 Avoid callbacks by taking a look at
other areas that may be infested.
— Darrell Seelinger, Owner, Oakland Pest
2 Do not start treatment until the Control, Macomb, Mich.
8
customer leaves the property.
Provide the customer with detailed
PMPs wear proper personal protective
preparation instructions. Do not perform a treatment
equipment for a reason.
in a structure that has not been properly prepared.
— Jerry Hoke, Owner/Operator,
— Foster Brusca, Account Manager, Clark Pest Control, Lodi, Calif.
Hoke Pest Control, Portage, Mich.
3 Follow up to make sure the bed bug problem is solved.
— David Hersh, President, Hersh Exterminating Service,
9 Do not allow landlords, superintendents or
management company representatives to act as a
go-between for tenants and PMPs. — Ralph Citarella,
Hermitage, Pa.
PHOTO: SANDY HONESS
President, Bayonne Exterminating Co., Bayonne, N.J.
4 Always keep the customer informed during each
phase of treatment, and never dismiss a customer’s
concern. — Terri Williams, Owner, Exterm Inc., Orlando, Fla.
10 Keep records — including photos — of the bed bug
infestation and living conditions. — Dee McCauley, Vice
President, Diamond State Pest Control & Termite Co., Camden, Del.
BB6 September 2018 • Pest Management Professional mypmp.net
PMP0918_BB4-6Feature_ds.indd 6 8/27/18 1:39 PM
ADVERTORIAL
Mike’s Swat Team combats bed bug
infestations and preparation with CrossFire by MGK
M
ichelle LeDune is you can spray on almost anything,” she the application
practiced in overcoming says. of CrossFire
challenges. Her entry Mike’s Swat Team now uses both herself and had a
into pest management CrossFire Bed Bug Concentrate and technician return
began with the biggest a CrossFire Aerosol, offering treatment an hour later to
person can endure. with the products as a service upgrade dust.
After losing her husband unexpectedly option, $200 more than the company’s The technician
more than five years ago, LeDune took standard fogging treatment. It’s the told LeDune
over the pest management company service LeDune recommends. the apartment
he began in 1983 and made it her own. “CrossFire is a knockout chemical — it looked like a
Leveraging her background in property starts working effectively immediately,” crime scene. “In Michelle LeDune
management and a re-evaluation of says LeDune, who also appreciates that just an hour, I killed
the company’s products, LeDune she doesn’t smell an odor or experience so many bed bugs with that chemical,”
transformed Mike’s Swat Team Pest & any greasy residue on surfaces after an she says. “I knew CrossFire was going to
Termite Control. The company, which is application. be what we wanted to use.”
based in Phoenix, Ariz., now primarily
services multi-family housing — and Fit for the toughest jobs A competitive differentiator
reflects her desire to always improve. LeDune uses each new product Mike’s Swat Team has developed
“I’m always looking to have the personally before handing it over to her a reputation for effective bed bug
quickest chemical for the most technicians. “If there was a bed bug management. LeDune often receives
effective knockdown, especially for treatment to be done, I was the one calls from multi-family properties that
bed bugs,” says LeDune. In addition going over to treat it with CrossFire,” she receive regular treatments from her
to a product that would eliminate bed says of her earliest experiences with the company’s two main local competitors,
bugs quickly, she also needed to find product. but come to her looking for aggressive
something that would solve her biggest One of her first trial runs with CrossFire bed bug treatment for difficult
challenge in multi-family housing: was a terrible infestation. A three-room infestations.
residents’ compliance with preparation apartment, which had bed bugs for more LeDune attributes the word-of-mouth
requirements. than three months, was in such bad promotion to her well-trained technicians
With LeDune’s standard bed bug shape that live bed bugs were eating and CrossFire.
treatments, residents need to pack up the dead ones and falling off mattresses, “CrossFire has decreased our callback
all loose household items that could according to LeDune. She completed rates,” she says. After conducting
encounter the treatment chemical, in each initial treatment, her technicians
addition to linens and clothes, prior to return within one week for a follow-up
treatment. CrossFire by MGK, which inspection to ensure the job is done.
can be applied directly to mattresses They evaluate the situation and apply
and other labeled surfaces, requires spot treatments with CrossFire aerosol
less preparation. as needed.
LeDune was excited to “We rarely have to retreat anything,
hear about CrossFire from because it works that fast and that
her MGK representative, Matt good,” she concludes. “It’s that strong.”
Kenney. She began testing the
product prior to its release in
2016. “It has been easier for
technicians to treat properly
and get all of the cracks
and crevices, hiding spots, s,
harboring areas — because se MGK.com/CrossFire
2018 BED BUG MANAGEMENT SUPPLEMENT
Revenue generator
Bed bugs are good for business, PMP’s 2018
Taking the bite
Bed Bug Management Survey shows. out of bed bugs
By Diane Sofranec | PMP Managing Editor Pest management
professionals may help
B
ed bugs arrived in the United respondents say they believe most take away some of the
States with the colonists who lawsuits and claims related to bed bugs stress that comes with
first inhabited this great nation, are the fault of uncooperative residents bed bug infestations by
according to the National of infested dwellings. educating customers
Pest Management Association on bed bug behavior.
(NPMA). Since that time, their prevalence LEGAL RAMIFICATIONS Only thorough
inspections will reveal
has surged and waned. For instance, in Slightly more than half of the PMPs
the presence of bed
the 1950s, high-tech advances, such as asked maintain they are somewhat
bugs. Refrain from
washers and dryers and vacuums, reduced concerned about bed bug litigation. Yet making a diagnosis
their numbers. But by 2000, bed bugs only 22 percent of survey respondents based on bite marks,
were back in a big way — and they’ve hired an attorney with pest management and advise concerned
been a growing source of revenue for pest knowledge to help their companies customers to seek
management professionals (PMPs) since. create a bed bug-specific service contract. medical attention.
Indeed, about three-fourths of the PMPs have reason to be concerned. ⦁ Bed bugs bite, but
PMPs surveyed for Pest Management A lawsuit filed by a lingerie model do not spread disease.
Professional’s (PMP’s) exclusive 2018 against a hotel was just one of many ⦁ Bite marks may take
Bed Bug Management Survey report bed bug cases to make headlines recently. as long as 14 days to
appear on skin.
the number of bed bug jobs in 2017 rose She alleges the hotel in which she stayed
⦁ Bed bug bites look
compared with the number of jobs in had bed bugs that left marks on her body
similar to mosquito and
2016. Nearly as many survey respondents so severe she was unable to work. Her flea bites.
expect revenue from bed bug control jobs lawsuit, which is pending, also alleges ⦁ Bite marks may
to increase in 2018. she suffered emotionally, experiencing not appear on some
embarrassment and shame. The hotel victims.
CUSTOMER CHALLENGES defended itself, stating a pest control ⦁ Biting bed bugs inject
Working with customers can be a company immediately inspected the an anesthetic and an
challenge. Some don’t comply with room in which she stayed and found no anticoagulant, which is
pre-treatment preparation instructions. evidence of bed bugs or any other pests. why victims don’t know
Others continue behaviors — knowingly Plenty of tools are available to PMPs they’ve been bitten.
⦁ Bed bug bites may
or unknowingly picking up infested who battle bed bugs. The overwhelming
be itchy; constant
furniture, associating with others who majority of those asked rely on pesticides.
scratching may cause
have infestations, etc. — that undermine Effective bed bug management may skin infections.
treatment efforts. A whopping lead to additional general pest control ⦁ Bed bug bites
78 percent of responding PMPs report business and solid referrals. Keeping can cause allergic
having walked away from a bed bug job up with the latest treatment options reactions, such as
because a customer would not comply and communicating with customers is swelling at bite sites.
PHOTO: ©ISTOCK.COM/ANIMATEDFUNK
with preparation instructions. critical. Thorough inspections and follow- ⦁ Bed bug bites
To effectively combat bed bugs, up service calls that lead to successful are best treated by
PMPs need customers to properly treatments can boost your company’s applying antiseptic and
prepare for treatment. Cooperation reputation, too. PMP by taking antihistamine.
does not always come easy, however. So — Source: U.S. Centers
You can reach SOFRANEC at dsofranec@ for Disease Control and
it’s no surprise that one-third of survey northcoastmedia.net or 216-706-3793. Prevention
BB8 September 2018 • Pest Management Professional mypmp.net
PMP0918_BB8Analysis_ds.indd 8 8/27/18 1:39 PM
BROUGHT TO YOU BY
Bed Bug Management Survey SOURCE: PMP ONLINE SURVEY WITH 104 RESPONDENTS
AREA OF OPERATIONS BED BUG PRESSURE
65%
Northeast
Midwest
18%
West
26% 26%
22%
South 13%
National
28% Heavy Moderate Low
2% NUMBER OF
WEST: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY
BED BUG JOBS
MIDWEST: OH, IN, IL, MI, WI, MN, MO, IA, ND, SD, NE, KS 2018 Projections vs. 2017 Actuals
SOUTH: AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, TX, VA, WV
NORTHEAST: CT, DE, ME, MD, MA, NJ, NH, NY, PA, RI, VT, D.C.
PROJECTED
2018 BED BUG 63%
MANAGEMENT Project an
increase
REVENUE
53%
$49,999 or less
29% Project their number of
21% bed bug jobs to be flat
ART: ©ISTOCK.COM/LYSENKOALEXANDER/JOHNNYLEMONSEED
$50,000 to
$99,999 8% Project a decrease
20% Bed bugs are resilient;
$100,000 to they can withstand
$999,999 temperatures ranging
from almost freezing
6% to 122 degrees.
SOURCE: NATIONAL PEST MANAGEMENT ASSOCIATION
$1 million or more
mypmp.net Pest Management Professional • September 2018 BB9
PMP0918_BB09-11survey_ds.indd 9 8/27/18 1:42 PM
2018 BED BUG MANAGEMENT SURVEY
PERCENT OF TOTAL 2017 BED BUG MANAGEMENT REVENUE
REVENUE GENERATED BY 2018 Projections vs. 2017 Actuals
BED BUG MANAGEMENT Project an increase of more than 26% 5%
Project an increase of 11% to 25% 39%
Project an increase of 10% or less 27%
10% or less of Project revenue to remain flat 20%
total revenue
Project a decrease of 10% or less 6%
49% Project a decrease of 11% or more 3%
WHICH TYPES OF Do you include mattress and/or
BED BUG JOBS TYPICALLY box spring encasements as part
11% to 20% of total revenue 25% COST THE MOST? of your comprehensive bed bug
21% to 30% of total revenue 13% management program?
31% to 50% of total revenue 11% 65% Single-family
More than 50% of total revenue 2%
homes 65% Yes
28% Apartments/ 35% No
Condominiums
7% Hotels
NUMBER OF
BED BUG JOBS
2017 vs. 2016
Do you differentiate bed CUSTOMER
bug job pricing based on COOPERATION
infestation severity? Have you ever walked away
from a bed bug job because a
74% customer did not or would not
follow your prep instructions?
Increased
74% Yes 78% Yes
22% No
17% Remained flat
ART: ©ISTOCK.COM/BET_NOIRE/JOHNNYLEMONSEED
9% Decrease 26% No
A bed bug typically will feed on a host until filled up, usually 5 to 10 minutes.
After feeding, bed bugs will find a secluded place to hide for five to 10 days
to digest its meal, mate and lay eggs.
SOURCE: NATIONAL PEST MANAGEMENT ASSOCIATION
BB10 September 2018 • Pest Management Professional mypmp.net
PMP0918_BB09-11survey_ds.indd 10 8/27/18 1:42 PMBROUGHT TO YOU BY
Do you offer ongoing
WHAT DO YOU CHARGE TO TREAT … bed bug monitoring
services?
A single-bedroom A severe bed bug A severe bed bug
apartment/ infestation spread infestation spread
condo involving across several across several 77% Yes
a severe bed bug
infestation?
apartments/condos
(per unit)?
hotel rooms
(per unit)?
23% No
$299
Do you offer
or less 10% 12% 23% preventive bed bug
inspection services?
$300
to $599 36% 27% 41% 78% Yes
$600 22% No
to $899 29% 36% 18%
Resident Liabilities
$900
to $1,199 11% 14% 11% One-third of PMPs
say they believe most
$1,200 bed bug-related lawsuits
or more 14% 11% 7% and claims are the fault of
uncooperative residents
of infested dwellings.
DO YOU OFFER CURRENT WHICH BED BUG MANAGEMENT
CLIENTS FREE BED BUG TOOLS DO YOU USE?
INSPECTIONS? Pesticides 96%
ART: ©ISTOCK.COM/KATARZYNABIALASIEWICZ/WILDLIVINGARTS/PCROSS/TIYAS/JOHNNYLEMONSEED
Vacuums 67%
Mattress and box spring encasements 64%
52%
Yes, for all Monitors and isolators 58%
clients who
request it Glueboards and traps 47%
Heat equipment 41%
Steam equipment 38%
8% Yes, but only for annual
general pest control customers K-9 scent detection 23%
3% Yes, but only for accounts that
have had bed bug infestations
Cryogenic technology 6%
37% No
Other control solutions 4%
mypmp.net Pest Management Professional • September 2018 BB11
PMP0918_BB09-11survey_ds.indd 11 8/27/18 4:54 PMTHE DAWN
OF A NEW ERA
IN BED BUG CONTROL IS HERE
The grey image box, has the right curve for the left
hand upper corner for you to bring your background
image in. No image’s or copy should go beyond the
grey box. Ask Alissa if something is bleeding off the
edge other than the color/logo bar at the bottom.
CROSSFIRE CHANGES EVERYTHING.
L E A R N M O R E AT M G K . C O M / C R O S S F I R E
www.MGK.com
©2018 MGK. All rights reserved.From Technician to CEO:
The Evolution of a High-Growth Pest
Control and Lawn Care Company
A GREAT READ ABOUT A SECOND-GENERATION PMP AND
HIS PATH TO BUSINESS GROWTH.
This book is about the journey of Peter Hall, a second-generation pest control operator and lawn
care professional who grew up amid his family business, went off to college and returned home to
eventually take over the family business. While growing up, he watched his father work diligently
to make a modest living for his family. At school, Peter studied several facets of business, including
management, accounting, finance, marketing and operations. His professors used the case method to
teach, using successful high-growth, highly-profitable companies as subjects. After
learning about the strategies employed to expand these model companies, Peter
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1999
believed he was in a position to move his family’s business on a high-growth
$ trajectory. But what tools would he need to make this happen? Do the lessons
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