PSS contributing Member Statement Guide 2017-18 - Commonwealth ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2017—18
PSS contributing
Member Statement Guide
Find out how your
super benefit is calculated
and how you can make
PSS work for youYour PSS contributing member statement Financial year 2017—18 Use the following guide to help you navigate the different sections of your member statement. * Important The information in this Member Statement Guide (MSG) is general information only and has been prepared without taking into account your personal objectives, financial situation or needs. You should consider any advice in this MSG in light of your personal objectives, financial situation and needs before acting on it. You may wish to contact a licensed financial planner to do this. You should obtain a PSS Product Disclosure Statement (PDS) and consider its contents before making any decisions. This document is part of your periodic statement for your PSS account and was prepared on 28 July 2018 by Commonwealth Superannuation Corporation (CSC) ABN: 48 882 817 243 AFSL: 238069 RSEL: L0001397, Trustee of PSS ABN: 74 172 177 893 RSE: R1004595. The other components of your periodic statement are the welcome letter, member statement and transaction summary. The 2017–18 Annual Report will be available online at csc.gov.au in the last quarter of the calendar year. Your benefit entitlements disclosed in your periodic statement (including your death and invalidity benefits) reflect your situation as at 30 June 2018. The benefits shown are based on your current records and may be subject to change should any of the details on which the information is based alter. You should seek a benefit estimate from PSS prior to withdrawing any part of your benefit. We are required to provide you with any additional information you may reasonably need to understand your investment in PSS, including any benefit entitlements (such as your death and invalidity benefits). Further information in relation to an interest in PSS (including details of contribution levels and insurance cover that may be available to you) is also available on request from CSC. To access or request this information, please contact us as set out in the contact us section of this MSG.
Your personal details at 30 June 2018 1
to
Name
Contents Limited Benefits Member (LBM)
Reference number
You are considered an LBM if you:
• Your personal details salarycompleted a Confidential Medical and Personal
•Yourhave
supernot
• Your benefit accrual
• Your benefit summary Statement
Your (CMAPS) form
contribution rate
• Your rate of allotment of net earnings or
Membership commenced
• Your investment option performance • did complete a CMAPS form, and we assessed you as an A
Employment status M
• Your benefit details LBM because you have a pre-existing medical condition M
• Your benefit options that
Your hourswe
per believe
fortnight may cause you to take excessive sick gi
a
• Your invalidity benefit leave in the first three years of membership.
Limited Benefits Member (LBM) an
• Your death benefit un
Tax
Tax FileFile
NumberNumber supplied
Your PSS
supplied yo
• Your insurance details m
• Your surcharge debt IfEmail
youaddress
have not supplied your Tax File Number (TFN),
• Your transaction summary any concessional contributions received may be taxed at
member statement
Mobile number
• Other important information the highest marginal tax rate.
Please check your member details, and contact your personnel section if they are incorrect.
Your personal details
Your personal details at 30 June 2018 Your benefit accrual
Your1benefit accrual
July 2017
to 30 June 2018 Balance at Balance at
D
Name 1 July 2017 1 July 2018 Yo
de
Reference number Final Average Salary (FAS) yo
Your super salary Accrued Benefit Multiple (ABM)
Your contribution rate Your total benefit accrual
Membership commenced Final Average Salary (FAS)
Are you registered for
Employment status
Your FAS is based
csc.gov.au
Member Serviceson your average superannuation salary, which
Online?
is calculated using Online
Member Services your superannuation salary on each of your
Make super
Your hours per fortnight gives you
last three ready access
birthdays to
recognised for superannuation purposes.
a range of information
work for you
Yourand
superannuation
tools to help you salary includes basic salary and
$
Limited Benefits Member (LBM)
understand and manage
Tax File Number supplied allowances recognised for superannuation purposes.
your super. To find out
Get financial advice you can trust.
more visit csc.gov.au
Email address Accrued Benefit Multiple (ABM)
CSC’s authorised financial planners provide a financial
advice service that can assist you in reaching your financial
Mobile number Your benefit accrual is calculated using your ABM. Your ABM is
goals. It is ‘fee for service’ advice, which means you
receive a fixed quote upfront. There are no obligations,
worked out based upon the length of your PSS membership
commissions or hidden fees. For more information about
Please check your personal details carefully and contact
Please check your member details, and contact your personnel section if they are incorrect.
this service, or to arrange an initial appointment please
and the rate of member contributions, expressed as a percentage
call 1300 277 777 during business hours or
your personnel
Your section if they are incorrect.
benefit accrual
1 visit csc.gov.au/advice
Balance at Balance at
Did you know...?
Your defined benefit isof your salary you pay each fortnight. The higher your member Early Release Deduction
contribution percentage rate and the longer you contribute,
the higher your ABM. For more information refer to csc.gov.au
Amount (ERDA) payments
If you have received an ERDA payment, the amounts
Your total benefit accrual disclosed in your member statement as your total equity
This amount is calculated by multiplying your FAS by your at 1 July 2017 and 30 June 2018 have been reduced by the
ABM. If you have reached your Member Benefit Limit (MBL), amount of your ERDA.
your final benefit is capped to a maximum. For more All future benefit options will be reduced by your ERDA
information refer to csc.gov.au including invalidity and death benefits.
Your total benefit at 1 July 2017
Your benefit summary
Benefit summary
This is your total benefit at 1 July 2017.
Your total benefit at 1 July 2017
Member contributions
You can view details of the
PLUS contributions or amounts – 1 July 2017 – 30 June 2018
This amounts
shows your that arepersonal
attributed contributions paid into your
directly to your account in
Member contributions account between Summary
your Transaction 1 July 2017 and 30 June 2018. You can
Productivity contributions choose to ofmake
as part no contributions, or to pay member
this statement,
(less 15% tax) or at any timebetween
contributions using the 2 and 10%. Please note: there are
Member Services Online
Co-contributions limitations onSummary
Transaction the contributions
page. you can make to your super.
This is a combination
Low Income Contribution
Productivity contributions (less 15% tax)
of any Low Income
Transfers in This shows the amount that your employer contributed each
Superannuation
Contributions and
Superannuation fortnight (less
any Low 15% contributions tax) between 1 July 2017
Income
Guarantee contributions
and 30 June 2018.Tax Offset.
Superannuation
Net earnings
ADD employer – 1 July 2017 – 30 June 2018
Co-contributions
This shows any Australian Taxation Office (ATO) super
This amount is financed
Employer component accrual co-contributions
by your employermade
and to your PSS account between
LESS 1 Julyaccrues
2017based
and on30several
June 2018.
factors, including your FAS,
If youyour
made personal
contribution contributions to your super in 2017–18,
rate and
and are eligible
length to receive a co-contribution payment to
of membership.
PSS, it will not be made until after 30 June 2018. This will
not be shown here because you need to lodge your 2017–18
Your total benefit at 30 June 2018 income tax return before the ATO can assess your eligibility.
2Low Income Contribution rate and length of membership. Your employer pays the
This is a combination of any Low Income Superannuation difference between your total benefit accrual, and the total
Contributions and any Low Income Superannuation Tax Offset. of your member and productivity components.
If you made personal contributions to your super in 2017–18, Less
and are eligible to receive a Low Income Contribution payment This shows the amount of withdrawals during the reporting
to PSS, it will not be made until after 30 June 2018. This will period, including amounts if you were subject to a family
not be shown here because you need to lodge your 2017–18 law split from your PSS membership from 1 July 2017 to
income tax return before the ATO can assess your eligibility. 30 June 2018. These amounts will also be shown on your
transaction summary.
Transfers in
This shows any amounts you have transferred from other Your total benefit at 30 June 2018
super funds. When you stop working and take your PSS This is your total benefit at 30 June 2018. It includes your
benefit, any transfer amounts will be paid to you as a member, productivity, co-contributions, Low Income
lump sum. Contribution, transfers in, SG contributions and net earnings
less any withdrawals, between 1 July 2017 and 30 June 2018.
Superannuation Guarantee contributions
This shows any ATO contributions made to your PSS account Keep in mind that this amount may differ from your total
between 1 July 2017 and 30 June 2018. benefit accrual (FAS x ABM). Your total benefit accrual
does not include super co-contributions, Low Income
Net earnings Contribution, transfers in, SG contributions and net earnings
This is the sum of your total net earnings (positive or on those amounts. There may also be a difference due to
negative) on your member, productivity, co-contributions, under or overpaid member contributions and net earnings.
Low Income Contribution, transfers in and Superannuation
Guarantee (SG) contributions, between 1 July 2017 and * If your benefit is subject to a family law split within
30 June 2018. this financial year, you will notice the LESS column
displays the reduction amounts at the date of your split,
An earning rate for the default fund option is determined by
known as operative time. This is due to your family law
us for every business day. These rates are used to calculate
court order or superannuation agreement.
entitlements for members exiting PSS.
Also your transaction summary will show the reduction
The earnings are allocated monthly on the basis of the rates
amount of your benefit components at the operative
determined for that month.
time, in addition to your contributions made and any
Employer component accrual variation in your investment option.
This amount is financed by your employer and is based
3 on several factors, including your FAS, your contributionYour rate of allotment The following details are based on the assumption you
have not left the workforce.
of
Ratenet earnings
of allotment of net earnings 1 July 2017 – 30 June 2018
If you are age 65 and older
For an explanation on how
Rate of allotment of net earnings
As ofthe
1 March 2018 we
rate of allotment have changed our arrangements
of net
The amount shown takes into account net earnings, your opening earningsinterest
regarding is calculated
onrefer
benefits. If you cease your PSS
Investment option performance to your MSG.
balance and other changes to your account balance such as membership after your 65th birthday, the interest will cease
contributions and transfers paid30into 1 year
your to account 5 years to
during 10 years to
the to accrue three months after your date of exit.
Option
June 2018 30 June 2018 30 June 2018
reporting period. The net change to your opening account balance We are taking this approach because PSS’s governing
isDefault
averaged across the year in determining 9.3% 8.8%
this percentage. 5.9%
legislation, the Superannuation Act 1990, requires your
Rate of allotment
This long-term of not
returns statement does net earnings
reflect 1 July
your personal returns 2017
credited to your–account.
30 June It reflects2018
long-term
returns at the investment option level in which funded benefit components are invested. Your personal rate of return preserved benefit to be claimed at age 65.
Your investment option
is shown as the rate of allotment of net earnings above.
Rate of allotment of net earnings
For an explanation on how
the rate of allotment of net
Your preservation age
Your benefit details at 30 June 2018
performance
Rate of allotment
Investment ofperformance
option net earnings 1 July 2017 – 30 June 2018
Your preservation age
earnings is calculated refer
Superannuation
to
Didyour know...?law places restrictions on when you
youMSG.
Rate of allotment of net earnings 1 year to 5 years to 10 years to can For
access
If you aresuperannuation
deemed on
an explanation as retired
how benefits, especially lump
Option from
the theofworkforce
rate allotmentyou are
of net
Preserved benefit 30 June 2018 30 June 2018 30 June 2018 sums. One of
able to claim
earnings
these restrictions
your pension
is calculated refer
is called your preservation
Investment
Default option performance9.3%
Restricted non-preserved benefit 8.8% 5.9% age,toonce
and itMSG.
youryou applies
reach yourin addition to the other restrictions on
minimum retirement
withdrawing age
your benefit.
All returns in this table are calculated as the compound average
This long-term returns statement does not reflect your personal
Option
Unrestricted
returns non-preserved
at the investment option level inbenefit
1 yearreturns
to credited5toyears
your account.
to It reflects
10 yearslong-term
to
which funded benefit components are invested. Your personal rate of return (usually 55), regardless of
30 June 2018 30 June 2018 30 June 2018 age. not reached your preservation age
rate of earnings after fees and taxes. The long-term performance
is shown as the rate of allotment of net earnings above. Generally, if you have
your preservation
Accumulation Phase Value
figures
Your
Default outlined
benefit in the table
details at 30are June the2018investment
9.3% options
8.8% as a 5.9% yourFor
cash lump sum
an explanation onis
howrestricted
the to your SIS upper limit and
Accumulation Phase Value is
whole,
This
Your SIS and
long-term returnsare
upper not
statement
limit your
does personalised
not reflect investment
your personal returns returns.
credited to your account. It reflects long-term the balance
Did of your lump sum must remain preserved in
you know...?
calculated refer to your MSG.
returns at the investment option level in which funded benefit components are invested. Your personal rate of return
Your preservation age
is shown as the rate of allotment of net earnings above. PSS,Ifor
youinare
some
deemedcases can be rolled over.
as retired
Your benefit details
Minimum amount on exit from the workforce you are
Your benefit details at 30 June 2018
Preserved benefit
able to claim your pension
Preservation age
Your benefit
Restricted options
non-preserved benefitat 30 June 2018
once you reach your
Did you know...?
Your preservation age minimum
Date ofare
If you retirement
birth
deemed age
as retired Preservation age
Preserve total
Unrestricted benefit in PSSbenefit
non-preserved (usually
from the55), regardless
workforce youofare
Preserved benefit Before
your
If you
able toJuly
claim1960
preservation
claim any age.
yourpart of
pension 55
OR
Accumulation Phase Value your
once
For member
anyou reachcomponent,
explanation your
on how the
Restricted non-preserved benefit 1 July
you1960
cannot
minimum
Accumulation –take
30aJune
retirement
Phase age 1961
pension
Value is 56
Lump
Your SISsum member
upper limit now* on retirement.
(usually
calculated 55), regardless
refer MSG.
to your of
Unrestricted non-preserved benefit 1 July 1961 – 30
your preservation age.
June 1962 57
PLUS
Minimum amount on exit
Accumulation Phase Value 1 July 1962
For an – 30 June
explanation on how1963
the 58
Preserve the balance in PSS Accumulation Phase Value is
Your benefit
Your SIS upper limitoptions at 30 June 2018 1 July 1963refer
calculated – 30to June 1964
your MSG. 59
* Payment of your resignation lump sum will be limited to the amount of your member contributions and interest up
to your SIS upper limit. The remainder will be preserved in PSS until you reach preservation age, or rolled over to
Minimum
Preserve
another amount
fund.total benefiton exit
in PSS After 30 June 1964 60
4 If you claim any part of
Your
OR
benefit options at 30 June 2018 your member component,
you cannot take a pensionPreserved benefit and
Your preserved benefit must remain preserved in the • notional employer component
superannuation system until you: and
• reach your preservation age and leave the • any transferred amounts, including any co-contributions,
workforce permanently LISC, LISTO, or ATO SG.
• change employers after reaching the age of 60 Any outstanding surcharge debt will be deducted from this
• die value before it is reported to the ATO. More information
• become totally and permanently incapacitated about APV or the total super balance can be found on
• qualify for release on the ground of severe financial our website.
hardship or specified grounds.
Your SIS upper limit
Restricted non-preserved benefit This is the maximum amount of any cash lump sum that
This benefit can be paid when you stop working in Australian can be paid to you in accordance with the Superannuation
Government employment, subject to PSS rules. In PSS this Industry (Supervision) Regulations 1994 (SIS) if you are not
amount is limited to your SIS upper limit, and could be further permanently retiring from the workforce, or you have not
restricted by your age and the benefit option you choose on reached your preservation age. Any cash lump sum paid to
cessation of contributory membership. you may be further restricted by your age and the benefit
option you exit under.
Unrestricted non-preserved benefit
This benefit can be paid to you at any time, subject to PSS Minimum amount on exit
rules. In PSS, no benefits are payable until you stop working This is a guaranteed dollar amount payable regardless
in Australian Government employment. This means your of Fund performance. This amount is contributions and
unrestricted non-preserved benefit in PSS will always be nil earnings to 30 June 2003 plus contributions (not including
while you are a contributing member. earnings) from 1 July 2003 to 30 June 2007.
Accumulation Phase Value
The Accumulation Phase Value (APV) is the total value of
any superannuation benefits in the growth or accumulation
phase, and counts towards your total super balance. CSC will
report the APV for your PSS interest as the total of the
following (as at 30 June 2018):
• accumulated member contributions
and
• accumulated productivity contributions
5Accumulation Phase Value is
Your SIS upper limit calculated refer to your MSG.
Minimum amount on exit
Your benefit
Your benefit options
options at 30 June 2018
You can use the PSS i-Estimator to estimate your resignation
benefit, and other benefit options at various dates. You will
Preserve total benefit in PSS need to register for Member Services Online to get access.
Registering is any
If you claim easypartand
of takes only a few minutes. Simply go
OR your member component,
to csc.gov.au
you cannot take a pension
Lump sum member now* on retirement.
PLUS
Retiring after minimum retirement age
(over 55)
Preserve the balance in PSS
When you retire you have a range of different options:
* Payment of your resignation lump sum will be limited to the amount of your member contributions and interest up
The amounts shown reflect your benefit at 30 June 2018
to your SIS upper limit. The remainder will be preserved in PSS until you reach preservation age, or rolled over to 1. Preserve your entire benefit in PSS. This preserved
another fund.
and may change. You can use the PSS i-Estimator to benefit is payable when you permanently leave the
estimate your retirement benefits, and other benefit workforce, or change employers after you turn 60.
options at various dates. You can take your benefit as a lump sum, a CPI-indexed
For more information about your retirement benefit pension, or a combination of both.
options visit csc.gov.au or contact us on 1300 000 377. 2. Convert your entire benefit to a pension that is indexed
twice a year in line with movements in the CPI.
Resigning before minimum retirement age
3. Take all of your benefit as a lump sum, provided you have
(under 55) reached your preservation age.
If you resign, you can choose one of the following options,
depending on your circumstances: 4. Convert at least 50% of your benefit into a CPI-indexed
pension, and take the balance as a lump sum (subject to
1. Preserve your entire benefit in PSS. Generally you can preservation age rules).
claim your benefit at age 55 if you have permanently left
the workforce. However, if you have not reached your 5. Take part of your benefit as a lump sum and preserve the
preservation age, restrictions will apply to the access of a balance in PSS (subject to preservation age rules).
full lump sum. You can also claim your preserved benefit If you are under age 60 and have not permanently left the
if you change employers after you reach the age of 60. workforce, your only options are 1 and 5, with the lump sum
2. Take your member component as a lump sum up to your payable under option 5 limited to your member component
SIS upper limit and preserve the balance in PSS. Be aware up to your SIS upper limit.
that if you claim any part of your member component, Also, if you are under age 60 and have not reached your
you lose the option of taking a CPI-indexed pension when preservation age, any lump sum payable is limited to your
you claim your preserved benefit. SIS upper limit. This is reflected on your statement.
The amounts shown in this section reflect your benefit at
6 30 June 2018 and may change.Your invalidity
Your benefit benefit
if you are retired on invalidity at 30 June 2018
The lump sum obtained from this calculation is then
converted to an indexed pension. The pension conversion
CPI-indexed pension (pa) factor used is 11.00, which is the one that would have
The invalidity pension
applied toprojected
is your you if you age retired at the age of 60. In other words,
PLUS
yourretirement
lump sum pension at
is divided by 11.00 to obtain the amount of
age 60. To learn how this is
Lump sum indexed pension.
calculated please refer to the
OR MSG
Please for more
note: information.
if you had been contributing at more than
Lump sum (if LBM applies)
5% for less than three years before you commence sick
leave for the final time, you may not be eligible for benefits
The
Yourinvalidity benefitatshown
death benefit 2018member statement is
on your
30 June calculated at the higher average rate.
the default option provided by PSS that is payable to you if
* Please note: the figures quoted in your statement are
CPI-indexed pension (pa)
you do not select an alternative benefit option. This is the Any pre-1996 transfer
Your benefit
indicative
amounts ifofyou
have theare
been retired
benefit youon invalidity
may at 30
have been June 2018
entitled
CPI-indexed
PLUS pension plus lump sum. included in the invalidity
to
andifdeath
CPI-indexedyou retired
pension (pa) on invalidity grounds on 30 June 2018.
Your
Lump lump
sum sum is a refund of your co-contributions, pension T
These amounts
displayed. Refer to theare subject to change in line with any i
Low Income Contribution, transfers in, net earnings and PLUSMSG for more information.
OR future changes to your salary, contributions or working r
SG contributions. a
Lumphours. If you are
sumautomatically
You get considering invalidity retirement, c
IfLump
yousum
are(ifclassified
LBM applies)
as a LBM, your invalidity benefits are you should
permanent contact
invalidity or us to discuss your options and M
OR
restricted
OR to a lump sum payment of the total benefit you death benefits at no extra
obtain a benefit estimate.
cost to you.
have accrued at the date of your invalidity retirement.
Lump sum payable to your estate
Lump sum (if LBM applies)
For more information about invalidity benefits visit csc.gov.au
Insurance
Your death
Your death benefit benefit
at 30 June 2018
or contact us on 1300 000 377.
CPI-indexed pension (pa)
A
How is an invalidity benefit calculated? PLUS
a
The invalidity pension benefit payable on total and permanent i
a
incapacity is based on the lump sum you would have received Lump sum
d
if you had worked to the age of 60. Generally, for this purpose, OR M
if you had been contributing at an average of more than 5%
Lump sum (if LBM applies) Y
of your salary, it is assumed you would have continued to p
contribute at that higher rate through to the age of 60. The
OR death benefit shown on your member statement is d
c
However,
Surchargeifdebt you had been contributing at less than 5%, your
information the benefit
Lump that
sum payable would
to your estatehave been payable at 30 June 2018
benefit is worked out on the basis your contributions would if youDiddied while you were a contributing member, and your
you know...?
At 1 July 2017
have been immediately increased to 5%, and that you would Insurance
only Ifdependant was an eligible spouse. The maximum
you have a surcharge
7 have continued to contribute at that rate until the age of 60.
Debt added
debt, it can be paid in part
or full during the period of
Payments made your membership.pension payable to your eligible spouse is a percentage of
the invalidity pension you would have received if you had
Your surcharge
Surcharge debt
debt information
D
At 1 July 2017
retired on invalidity grounds at 30 June 2018. I
Debt added
d
The lump sum payable to your eligible spouse is a refund of o
y
your co-contributions, Low Income Contribution, transfers in, Payments made
net earnings and SG contributions. The percentage of the Interest added
pension is increased if you have one or more eligible children.
At 30 June 2018
Your death benefit may be reduced by an adjustment to
recover any accrued surcharge debt. The entries in this table show the surcharge total debt as at
1 July 2017 and 30 June 2018. Including any debt and interest
If you are classified as a LBM, your death benefits are added, as well as payments made since 1 July 2017. If you
restricted to a lump sum payment of the total benefit you have have a surcharge debt, you do not have to pay it now – it will
accrued at the date of your death as a contributing member. be deducted from your PSS benefit when it’s paid to you. If
you want to you can reduce your surcharge debt by making
Lump sum payable to your estate
payments. Interest calculated at the 10-year Treasury bond
If you die before retirement and no spouse and/or children’s
rate will be applied to any outstanding balance of your
benefits are payable, a benefit comprising your member
surcharge debt account as at 30 June each year. The 10-year
contributions, net earnings, and the minimum employer
Treasury bond rate for 2017–18 financial year is 2.63%.
benefit payable under the superannuation guarantee
legislation, is to be paid to your estate. If you have any questions about your surcharge assessment,
please contact the ATO on 13 10 20.
For more information, refer to our website csc.gov.au or
contact us on 1300 000 377.
Your transaction summary
Your transaction summary will show the reduction amount
Your insurance details of your benefit components at the operative time, in addition
This shows your Additional Death and Invalidity Cover (ADIC), to your contributions made. Transactions shown on your
if any, up to 30 June 2018. Some members may have the account between 1 July 2017 and 30 June 2018 include:
option of increasing their ADIC. Your employer will pay half the • any payments (including member and productivity
costs of the standard premium for the additional insurance. contributions, transfer amounts and co-contributions)
that were made to your account
* For more information about ADIC, refer to our PSS PDS • monthly net earnings allocated to your account
and the Death and invalidity benefits booklet at • contributions tax deducted from your account
csc.gov.au or contact us on 1300 000 377. • member ADIC premiums
• activity fees
8 • any withdrawal including a family law reduction or ERDA.Fees and other costs Privacy notice
This shows the indirect costs of your investment, any activity We’re committed to protecting your privacy. We collect
fees and other fees of your investment between 1 July 2017 your personal information for the purposes of providing
and 30 June 2018. superannuation services to you, improve our products and
The total fees you paid do not include property operating to keep you informed. We will only share your personal
costs that you incurred during the period. For information information where necessary for providing superannuation
about fees and other costs, including property operating services to you. This may include disclosing your personal
costs and borrowing costs, please refer to the Fees and information to our scheme administrator, service providers or
other costs booklet available at csc.gov.au government or regulatory bodies. Your personal information
may be accessed overseas by our service providers. Please see
Other important information our privacy policy for full details. Your personal information
will not be otherwise used or disclosed unless required or
Pre-1996 transfer amounts permitted under law. A full copy of our privacy policy as well
Any transfers you made before 1996 will have been as the privacy complaint process is available at csc.gov.au
reported as an accumulation lump sum on your member
Feedback
statement. This amount can be claimed as either:
If you have a complaint, you can be sure it will be dealt with
• an accumulation lump sum (as reported in this statement)
as quickly as possible.
or
• a multiple of your FAS. To register your complaint
The benefit resulting from this transfer amount will depend We want you to be completely satisfied with our service, but if
on the type of benefit paid to you, and the benefit option you feel you need to make a complaint just call 1300 033 732.
you choose. In certain circumstances, the benefit resulting If you are not satisfied with the response, ask to speak to a
from the transfer amount will be a multiple of your FAS supervisor. If you still feel the issue has not been explained
rather than an accumulated amount. or resolved to your satisfaction contact our Customer
Care Officer:
* If you have returned to eligible employment during the Email: customercare@csc.gov.au
period 1 July 2017 to 30 June 2018 as a PSS contributing
Phone: 1300 033 732
member, and your previous membership has been
Fax: 02 6275 7010
linked with your current membership, the amounts
Post: PSS Customer Care Officer,
set out in your member statement as at 1 July 2017
GPO Box 2252, Canberra ACT 2601
represent a consolidation of your previously preserved
benefit at 1 July 2017. Other amounts on your member
statement relate to your fully combined memberships.
9If you are still not satisfied Contact us
If you are dissatisfied with our final response or if we If you need further information about your super, you can
cannot resolve your situation within 90 days, you can lodge get yourself off to a good start by visiting csc.gov.au where
a complaint with the Superannuation Complaints Tribunal you will have easy access to:
(prior to 1 November 2018) or the Australian Financial • our PSS PDS
Complaints Authority (from 1 November 2018). • a glossary of terms
The Superannuation Complaints Tribunal and the Australian • forms and publications
Financial Complaints Authority are independent dispute • news and information
resolution bodies set up by the Australian Government to • free super seminars (including dates, locations and
resolve superannuation complaints. booking facility)
• webinars (from the convenience of your home or
For information about the Superannuation Complaints
work computer)
Tribunal visit sct.gov.au and for information about the
• Member Services Online where, with a secure Access
Australian Financial Complaints Authority visit afc.org.au
Number, you can:
You can contact the Superannuation Complaints Tribunal in • view and print your member statement
one of the following ways: • project your final PSS benefit using i-Estimator
Email: info@sct.gov.au • view and update your contact details
Phone: 1300 884 114 • review and update your investment options
Fax: 03 8635 5588 • contribute or make surcharge debt payments via BPAY
Post: Superannuation Complaints Tribunal, • estimate your concessional contributions cap space
Locked Bag 3060, Melbourne VIC 3001 • view your reported values and caps.
You can contact the Australian Financial Complaints If you have lost or forgotten your secure Access Number,
Authority in one of the following ways: you can reset it in the Member Services Online login area
Email: info@afc.org.au at csc.gov.au. If you need help with this, or you would like
Phone: 1800 931 678 to request any other PSS information, contact us on the
Post: Australian Financial Complaints Authority, below details.
GPO Box 3, Melbourne VIC 3001
Email Phone Fax
members@pss.gov.au 1300 000 377 02 6275 7010
How can I get Web Overseas callers Post
more information? csc.gov.au +61 2 6275 7000 PSS, GPO Box 2252
Canberra ACT 2601You can also read
