Signatory Name: Harvey Norman Holdings Ltd
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Signatory Name: Harvey Norman Holdings Ltd
The question numbers in this report refer to the numbers in the report template. Not all questions are displayed in
this report.
Status: Completed
The content in this APC Annual Report is hereby endorsed by the Chief Executive Officer, or equivalent officer of the
organisation.
Yes
5. Industry sector (please select 1 only):
Brand Owner / Wholesaler / Retailer
Packaging Manufacturer
Waste Management
Other - Commercial Organisation
Community Group
Industry Association
Government
Raw Material Supplier
Other:
6. Industry type (please select 1 only):
Food & Beverage
Pharmaceutical / Personal Care / Medical
Hardware
Homewares
Communications / Electronics
Clothing / Footwear / Fashion
Chemicals / Agriculture
Fuel
Large Retailer
Tobacco
Shipping Company
Airline
Other: Franchisor, Property Investment, Lessor of premises to Harvey Norman franchisees, Media Placement,
7. Please indicate your organisation's reporting period:
Financial Year: 1 July 2012 – 30 June 2013
Calendar Year: 1 January 2013 – 31 December 2013Goal 1: Design
KPI 1: % of signatories with documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent.
8. Does your company have documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent?
Yes No
Provide details of policies and procedures
Harvey Norman has adopted a corporate policy for the procurement of all packaging material. Most of this material is
used to ship products purchased online via our e-commerce websites. However the policy is also extended to products
used in the corporate office such as stationery and other packaging materials.
9. Of the types of packaging existing at the beginning of the reporting period, what percentage had been reviewed
using the Sustainable Packaging Guidelines (SPG) by the end of the reporting period?
100 %
10. Have any new types of packaging been introduced during the reporting period?
Yes No
11. If yes, of the new types of packaging introduced during the reporting period, what percentage have been
reviewed using the Sustainable Packaging Guidelines (SPG) by the end of the reporting
%
12. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 1
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Create a data base of current suppliers which have a Franchisees top 10 suppliers were evaluated. These 10
Sustainability Policy in place. Evaluate are they suppliers account for 44% of our annual stock purchases.
signatories of the APC All of these suppliers have a sustainability policy and are
members of the APC.
2. Read and review their action plans and annual reports in Four of the top 10 suppliers to franchisees were reviewed
regards to compliance and/ or commitment to efficient during the reporting period. Evidence suggests they are
processes and environmentally responsible packaging. committed to using environmentally responsible
packaging.They are introducing initiatives to reduce
cardboard and timber pallets.
In alignment with the fact that suppliers change the way
they package goods, Harvey Norman also adapts to this
change. As an example, we have implemented a
Polystyrene recycling program to cater for the increased
use of polystyrene among manufacturers.
3. Continue to review and monitor remaining key suppliers Evaluate remaining 6 key suppliers. Then select the next
with respect to their sustainability policies. 10 suppliers by dollar spend and evaluate accordingly.
13. Describe any constraints or opportunities that affected performance under this KPI
The introduction of Polystrene recycling has enabled stores to reduce over 8 tonnes going to landfill.Goal 2: Recycling
KPI 3: % signatories applying on-site recovery systems for used packaging.
14. Do you have on-site recovery systems for recycling used packaging?
Yes at all facilities/ sites
Yes at some, but not all facilities/ sites
No
15. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 3
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Introduce battery, plastic, glass and aluminium recylcing Corporate Office recycling points introduced during
at Harvey Norman corporate office. reporting period.
2. To increase waste diverted from landfill by continuing to Through various process improvements, reporting and
implement current recycling initiatives. training, we increased waste diversion from;
22.31% to 30%. We are pleased with exceeding our
planned 25% diversion target. However we continue to be
challenged by the difficulty in educating our staff and
keeping recycling at top of mind.
3. Recommend Harvey Norman franchised stores to Harvey Norman's ink cartridge recycling continued via the
promote ‘Cartridges for Planet Ark’ campaign and Planet Ark Campaign. Throughout the reporting period
increase units collected. our franchised stores collected 7.04 tonnes and diverted
this from landfill.
4. Recommend Harvey Norman franchises promote mobile During the reporting period Harvey Norman ran a national
phone recycling. 'trade and save' promotion on mobile phones. We were
unable to calculate our collection quantity or weight
however the promotion was deemed an overall success.
5. Recommend franchisees reduce plastic bags distributed. Previous bags usage was 52 tonnes in our prior reporting
period. Our target was only to see a reduction in plastic
bags used. We restricted plastic bag usage to 26 tonnes
in this reporting period. KPI achieved and new benchmark
has been set.
6. Recommend franchisees offer collection of unwanted Our recommendation on behalf of the franchisor has been
white goods and mattresses. well received by our franchisees.
Well over 90% of all stores now collect and recycle
whitegoods. Mattresses has proved difficult to measure
and some of the recyclers closed during the reporting
period.
16. Describe any constraints or opportunities that affected performance under this KPI
Mattresses had become expensive to take to landfill and some of the recylcers had closed during the reporting period.
We have begun preliminary work with a Victorian company, but at this stage we have no formal mattress recycling
program.KPI 4: Signatories implement formal policy of buying packaging made from recycled products.
17. Does your company have a formal policy of buying packaging made from recycled packaging?
Yes No
Provide details of policies and procedures (including names of policies/ procedures)
Harvey Norman has adopted a corporate policy for the procurement of all packaging material. Most of this material is
used to ship products purchased online via our e-commerce websites. However the policy is also extended to products
used in the corporate office such as stationery and other packaging materials.
18. Is this policy actively used?
Yes No
19. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 4
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Continually assess all new Online suppliers to ensure Harvey Norman has carried out its annual assessment of
they adopt, even in part,the principles of sustainable online suppliers and can declare that online suppliers
packaging guidelines. assess the market place for materials that are either
recycled or harvested with sustainable forestry
management programs in place. Along with the use of
these paper and packaging materials, suppliers also use
Soy based inks to help with making the final products
even more environmentally friendly.
2. E-Commerce is in its infancy for Harvey Norman. Harvey Norman's procurement policy has been written
However we have adopted a policy whereby when and adopted by the procurement team.
procuring products which are used for packaging orders
shipped to our customers, that these products are made
from recycled material only.
3. Broaden our procurement policy to include all packaging Policy to be extended to the broader business and
purchased for use throughout the business, is made from implemented by 30 June 2015.
recycled material.
20. Describe any constraints or opportunities that affected performance under this KPI
Having an Online business located in one location has enabled the adoption and implementation of our procurement
policy relatively easy.
Goal 3: Product Stewardship
KPI 6: % signatories with formal processes to work collaboratively on packaging design and / or recycling.
21. Does your company have formal processes in place for collaborating with other companies or organisations on
improved packaging designs and/or recycling which aims to reduce or eliminate waste?
Yes No
22. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 6
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Integrate sustainability considerations into existing and As a franchised business, Harvey Norman has limited
new policies and procedures. ability to influence the sustainability guidelines of its
product suppliers. However for packaging materials that
are used to onsell goods to customers, franchisees can
collaborate with the suppliers and influence their SPG's.
Internal policy is to only purchase packaging material
made from recycled content.2. Recommend to franchisees that as products are This has been implemented at all stores in alignment with
delivered, the packaging is removed from the customer’s Harvey Norman's customer service program. This
home so it has a higher chance of being appropriately program commenced during the reporting period.
disposed and recycled
3. Establish an intranet that will be a resource for information We have waste management information on our company
relating to sustainable practices and initiatives. intranet site for all staff to access . During the reporting
period we developed and rolled out an e-learning module
titled 'Effective Waste Management' to all staff. As at the
end of the reporting period, 3300 staff had completed the
module. This equates to 29% of our workforce.
4. Engage 4 suppliers annually to discuss our commitment This target was met. We specifically spent a considerable
to the Covenant and seek opportunities to work amount of time with our suppliers of packaging materials.
collaboratively to ensure we receive environmentally We were encouraged by the level of committment our
responsible packaging that encourages recycling within all suppliers displayed to sustainable packaging.
avenues of the supply chain.
23. Describe any constraints or opportunities that affected performance under this KPI
KPI 7: % signatories showing other Product Stewardship outcomes.
24. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 7
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Engage Harvey Norman customers via an internet survey Our action in this regard has changed slightly this year.
to collect information regarding how they disposed of their Prior to this initiative being rolled out, we have put in place
packaging. our packaging collection service. Our delivery contractors
are now required to remove all packaging materials at the
This action is now going to proceeed via a mystery request of the customer.
shopping survey and will contribute to Harvey Norman's Also, a national program has been put in place to collect
overall customer service mystery shopping results. old TV's, computer hardware and home appliances.
Harvey Norman has actively advertised this service in its
marketing activities. Customers can now drop their old
goods off at Harvey Norman locations knowing that these
goods will be handled responsibly by our national waste
collection contractors.
Customers have been surveyed via a mystery shopping
survey. Our mystery shoppers have tested the above
initiative with positive results so far. Our survey results
outlined that in 83% of cases, our delivery contractors
removed the waste packaging materials from the
customers homes'. This packaging material was then
brought back to the warehouses where it was disposed of
appropriately in our recycling collection points. Whilst this
result was very pleasing, Harvey Norman is committed to
achieving 90% collection of customer's packaging.2. 10 Harvey Norman stores to participate in an We have engaged with an industry expert waste
environmental certification program. management consultant to work with us and our waste
management providers. This consultant has been
engaged to look at Harvey Norman's waste management
program as a whole. Some specific areas of analysis will
include the identification of other recylcing opportunties,
such as mattresses recycling. Also, the consultants will
look to apply for government grants on behalf of Harvey
Norman to fund or partially fund cardboard balers and
other recycling collection assets to assist in increasing
waste diversion.
This work is planned to continue throughout 2014. At the
end of this piece of work, Harvey Norman will consider
putting at least 10 stores through an environmental
certification program. The result of this work will be
reported in the 2014 annual report to the APC.
3. Conduct an internal assessment in regards to how stores Harvey Norman continues to collaboratively encourage a
and warehouses reuse, recycle and or dispose of 'reduce, reuse, recycle' approach to waste management.
packaging materials received with delivered goods. During the year we launched waste diversion as a Key
Performance Indicator. The results of this KPI are collated
via our reports provided by our waste contractors. The
results are then internally communicated to all stores via
our National Administration team. Therefore our internal
assessment has come directly from our waste recycling
reports.
Harvey Norman is also in the process of drafting a
Company Waste Policy which is currently being reviewed
by our legal and policy committee. This policy will assist in
the influence of and maximising diversion of waste from
landfill.
25. Since the beginning of the reporting period, has your company had any other outcomes related to product
stewardship?
Yes No
If yes, please give examples of other product stewardship outcomes
Yes we have implemented E Waste at all stores for the purpose of collecting E Waste in the from of TV,s and Computers
to be collected and sent to registerd recyclers under the product stewardship scheme. During the reporting period 68.4
tonnes were collected.
26. Describe any constraints or opportunities that affected performance under this KPI
Public demand for our E waste and TV waste service has been remarkably high. Whilst this is an extremely positive
outcome, we are constrained by the size of the collection points at certain sites. E-waste and TV waste is collated into
specially designed secure waste cages located at each store. These cages are constrained in size, suited to the specific
location.
KPI 8: Reductions in packaging items in the litter stream.
27. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 8
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Host an annual 'Clean Up Business Day' in Harvey During the reporting period, Harvey Norman did not host
Norman corporate office and franchised stores. another clean up business day. We still aim to host our
second business clean up day in the next reporting
period. Our previous event involved franchised stores
hosting a clean up day in their local community.28. Describe any constraints or opportunities that affected performance under this KPI
As a franchisor, we can only provide a recommendation to our franchisees to undertake tasks such as this. We are
continually encouraging our franchisees and their staff to be involved in such activities.
Your Experiences
This section lets you share with us any achievements, good news stories and areas of difficulties in making progress against
your plan and the Covenant goals and KPIs.
29. Key achievements or good news stories
Have implemented removing Polystyrene ( 8.83 tonnes ) from general waste which then gets compressed and sent
overseas to be used for products such as picutre frames, outdoor furniture etc.
We have succesfully implemented National E Waste solution diverting 68 tonnes from landfill.
We have created an online waste E learning module specifically outlining how to maximise recycling.
Through increased awareness, training and reporting we have increased our recylcing ratio to 30%.
We are in the process of implementing a more controlled process fo rthe recycling of white goods.
We now have over 80% of all stores under 3 contracted state based waste providers which gives us more visibility over
reporting and working with waste providers in the area of maximising recycling opportunities.
Taking on all our recommendations and implementing our systems a store has greatly reduced;
1. The number of scheduled pick ups.
2. Increased recycling to landfill ratio.
3. Reduced their monthly spend by 50%
30. Areas of difficulties in making progress against your plan, Covenant goals or KPIs
We would like to see waste diversion become part of our cultural behaviour at all stores. This is a constant work in
progress and we are continuing to put process, measures and accountability in place to continue driving this
improvement.
Mattress recycling has been difficult and we have experienced some delays and setbacks with our contractors'
businesses ceasing, however we continue to work on this waste stream.You can also read
