SMART FACTORY MESSENGER - THE COMPANYMESSENGER IN THE INDUSTRY 4.0 - THE INTERFACING OF HUMAN AND MACHINE WITH THE COMPANYMESSENGER PLATTFORM! ...
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SMART FACTORY MESSENGER
the CompanyMessenger in the Industry 4.0
The interfacing of human and machine
with the CompanyMessenger Plattform!
SMART-FACTORY MESSENGER
INTRODUCTION
You surely know of the andon-signal lamp in the production. When the lamp shines “red” the
machine is in the fault mode and needs help from the worker, foreman, maintenance,
NC-programmer ect. In the future, the fault signal will be sent to a chatgroup with SmartFactory
Messenger so there is a quick reaction. In principal, all signals of a OPC-UA interface can be sent
with a push message to those persons involved. The employees are in the companies closed
community that conforms to the neu EU- data protection guidelines that regulates the data of the
employee and the communication. Further automation scenarios are illustrated per messaging.
Even external users, like the equipment manufacture, can be added to the production community
of the SmartFactory Messenger. The illustrated process in the brochure is implemented like this
in a factory. We are looking forward to hearing from you or getting your feedback!
Your APPbyYOU-Team
CONFIGURATION
The configuration of the user is undertaken in the AppEditor to the CompanyMessenger. It is
differentiated between template and role. A template defines the range of features of which
elements a user (employee) has access to. Most of the time they are widgets, functional building
blocks.
Example: Widget fault tripped, therefore the widget pertains to “worker”
EXAMPLE CONFIGURATION
TEMPLATE TEMPLATE TEMPLATE
FACTORY ITEMS FACTORY SPECIALIST FACTORY ITEMS
Widgets: Widgets: Widgets:
• Signal • Interrupt • Interrupt
• Interrupt • Chat • Statistic
• Chat • Community • Chat
• Community • Cloud • Community
• Cloud • More • Cloud
• More • More
Role Role Role Role Role
Werker Maschine Foreman Disponent Manager
Role
Inspector QA
Role
Role Maintainer
NC-Programer Illustration 1:
Configuration Example
2
PROCESS EXAMPLE
The machine reports a fault (interrupt) and activates the fault signal, like it used to do in the
machine park when an andon signal lamp was physically activated. With the Smart-Factory-
Messenger the signal is activated and sent in real time automatically or manually. A fault ticket
can be manually recorded by a worker.
By an automation, the machine-hub would be realizeable with the OPC-UA interface, unless it is
noted that it is more than a fault in this area and other status information of the machine is listed.
The usual stamping of work processes can proceed in real time. Even external users, like an
external tool specialist, can be informed via messaging. The foreman, for example, receives the
push-notification with his smartphone, while the NC-programer receives the message in his
browser while sitting on his desk.
Before the foreman or another specialist physically goes to the machine, he can limit the problem
with the operator on site via chat dialogue. In most cases, one tip is enough to solve the problem.
The response time, as well as the processing time are statistically recorded and made available
to the manager. It is conceivable that certain threshold values of a reaction time will trigger an
attached push notification in another chat group.
Depending on the urgency, different signal buttons can be triggered.
HUMAN-MACHINE-COMMUNICATION IN THE PRODUCTION
Interruppt at the Automatic Push-Massage to Narrowing down the
Problem solved
machine (OPC-UA) or manual foreman, mainenance, problems with
(remote)
(red signal lamp) tripping of a signal NC-Programer, etc. chatdialog
Machine Machine/Worker Specialists Work-Specialist Specialist
External service Statistic:
providers are informed - Processing and
example: tool maker reaction time
External User Manager
Illustration 2:
Process description of fault on the machine
3
SMART-FACTORY-MESSENGER
IN PRACTICE
WIDGET INTERRUPT
Illustration 3:
Interrupt-Message entered on the machine
Illustration 4:
Chat dialog machine to foreman
This representation of the signal lamp with the buttons will trigger a sure and rapid “alarm”
that makes it possible on the MES-terminal of the machine the trigger of the interrupt signal.
The app can also be installed on the smartphone of the worker so that the messages can
be triggered from there. The worker is in the chat group connected with his machines (IoTs) and
receives the fault message directly. Depending on the situation, he can decide if he wants to call
in the specialist.
The machine designation as well as further information such as:
• Abort criterion by part number XY of the NC program
• Designation of the tool (for example mill machine) by wear notification.
The receiver has the possibility by using the open button to get further detailed information
about the machine..
4
WIDGET INTERRUPT LIST
Illustration 5: Illustration 6:
Interrupt List Acceptance of the Interruppt Message
The listing of the faults is also recognized the the signal The acceptance of the notification
light labelling “red, yellow, green”. is done via a selection box with a
name.(for example, all foreman in the
Has an interrrupt occured, this receives a date time factory that are responsible). The
stamp and is labelled red. By acceptance of the interrupt is sent to a chatgroup so the
notification with action the color appears yellow, and workers of the shift change can be
the completion is labelled green. guaranteed to be informed.
By a selection in the check box, the user will be
displayed only the pending messages.
Using a filter, only the interrupts of a specific machine
can be displayed.
5
SMART-FACTORY-MESSENGER
IN PRACTICE
WIDGET INTERRUPT LIST - STATISTICS
Illustration 7: Illustration 9:
Interrupt List Statistics Detail View
Illustration 8:
Statistics Overview
Depending on the authorization level, the statistics of each fault can be displayed.
This can be done for each interrupt, but also an overall view.
These can be designated and delivered by machine or department. The statistic offers
information of the total processing time of the fault, but also the reaction time that was needed
after the report of the fault.
6
CHAT & COMMUNITY
THE CHATDIALOG
The fault is displayed in the chat dialog of the group
responsible. The group members are the receivers as well
as the foreman, NC programmer, tool maker, ect. And the
workers at the machines.
The machines are themselves members of the chat group.
In the chat dialog the problem can be narrowed down
and in most cases, the worker can solve the problem
themselves.
Even remote updates can be used to execute the load
and start of the new NC-program. The NC-programmer
chats with on his PC display and does not require a
mobile device. The chat can be done without a tele-
phone number because the user is recognized by the
40-digit key code.
Illustration 10:
Chatdialog Chatgruppe Maschine und Meister
Illustration 11:
THE COMMUNITY Chatlist
The community is centrally managed by the admistrator and
is a „closed“ community. Therefore it is a company messenger
with employees and external users that have been previously
registered and authenticated. The authentification process is
set by the company. The user has access to certain templates
and worker functions. Depending on the authorization level
they have access to certain widgets and folders in the cloud. A
LDAP interface makes it possible to import the corresponding
authorizations out of the active directory. Interresting to not
with the UseCase SmartFactory Messenger, that each machine
as IoT is a member of the community. For humans, profile are
created and identified, profile picture, ect. Even bots can give
professional advice that has been automated to the community.
In the future, self learning bots (KI-bots) can store tips to future
questions about faults in neural nets from technical experts or
other specialists.
The widget structures are created on the Messaging-Platform
and form the logic.
7
Im Store nach
Company Messenger suchen:
Steigäcker 11
D-78582 Balgheim
Kontaktaufnahme über
+49 74 24 / 957 55 25
info@company-messenger.com
Chatten Sie mit uns!
Nachricht an SALES im
Company Messenger senden.
Kontaktieren Sie uns für eine
kostenlose Testinstallation!
Mat.-Nr.: 102 000 18 - APPbyYOU GmbH Smart-Factory Messenger -Bro-
schüre 2018 DE © 2012 - 2018 APPbyYOU - Alle Rechte vorbehalten.
JETZT „appbyyou“ ist eine eingetragene Wortmarke der APPbyYOU GmbH
(Reg. No. 4,556,375, registered June 24, 2014 United States Patent and
TESTE Trademark Office)
N! Die in dieser Broschüre erwähnten Firmen-, Software- und Hardwarebe-
zeichnungen sind in den meisten Fällen auch eingetragene Marken/Wa-
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Alle erwähnten Markenrechte stehen dem jeweiligen Rechtsinhaber zu.
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ist geschütztes Markenzeichen der Facebook Corporation. WhatsApp ist
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Bildnachweis: © vege, © ACP prod, © adiruch na chiangmai, © pixelliebe,
© tostphoto © Aleksandr Matveev © zapp2photo © Alterfalter © rh2010/
Fotolia.com
Weitere Infos unter www.company-messenger.com
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