STUDENT HANDBOOK 2021 - IPSWICH, DARLING DOWNS, SOUTH BURNETT AND SOUTH WEST QUEENSLAND - TAFE Queensland
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STUDENT HANDBOOK 2021 IPSWICH, DARLING DOWNS, SOUTH BURNETT AND SOUTH WEST QUEENSLAND 1300 308 233 tafeqld.edu.au
TABLE OF
CONTENTS
WELCOME If you're new to TAFE Queensland you probably have a few questions about how
FROM THE to get started. This student handbook provides the essential information you need
to know during your first few weeks at TAFE Queensland.
CEO GETTING STARTED STUDENT SUPPORT
4 ORIENTATION 17 MENTAL HEALTH
4 CREDIT TRANSFER AND RPL AND WELLBEING
5 ACADEMIC CALENDAR 18 CAREER AND EMPLOYMENT
It is my pleasure to outcomes. More than 86 per cent of our 6 STUDENT TIMETABLES SERVICES
welcome you to TAFE students go on to work or further study, 6 STUDENT ID CARD 18 LEARNING SUPPORT
and 100 per cent of our diploma and 8 DIGITAL ACCESS 19 ABORIGINAL AND TORRES
Queensland, the largest higher-level courses provide a pathway to STRAIT ISLANDER SUPPORT
and most trusted vocational university. STUDENT SERVICES
19 ACCESSABILITY SUPPORT
20 SCHOLARSHIPS
education and training (VET) 21 BASIC KEY SKILLS BUILDER
Whether you are completing an entry-level CUSTOMER SERVICE CENTRES
9
provider in the state. certificate or a degree, no matter your AND STUDENT HUBS
We are in the privileged position of being career or life stage, you will learn all the LIBRARY SERVICES
able to help our students change their hands-on skills you need with us to hit the
ground running. You will also learn how to 22 SERVICES
lives and achieve their career aspirations,
be agile in an ever-changing workplace. STUDENT RULES AND 22 VIRTUAL LIBRARY SESSIONS
which continued even during a global
pandemic. The challenges of 2020 It is what makes our training so valued by RESPONSIBILITIES
made us all think differently about our employers. 10 RULES AND POLICIES
operations and find new, more agile ways If you are ever in need, we are here to 10 WHAT YOU CAN EXPECT CONNECT
of working and delivering training. 11 WHAT YOU NEED TO KNOW
help. We provide the specialised support, 23 USING CONNECT
11 PLAGIARISM
individual attention, industry contacts 23 ACCESS AND LOGGING IN
Above all, the COVID-19 pandemic has 12 PRIVACY AND FEEDBACK
24 CONNECT APP
proven the power of VET and that there is and state-of-the-art facilities you need to 13 SURVEYS
no doubt VET has played a critical role in succeed. No matter where you come from
building Australia's workforce over many or where you want to go, everyone here
decades and will continue to do so for is committed to helping you achieve your DISCOVER YOUR
decades to come. goals. SAFETY AND CAMPUS
Welcome again. We cannot wait to see SECURITY
As a member of the TAFE Queensland 25 CHARLEVILLE CAMPUS
family, you now have access to how you make great happen. 14 SMOKE FREE CAMPUSES 27 CHERBOURG CAMPUS
14 SAFETY ON CAMPUS 29 CHINCHILLA CAMPUS
opportunities and pathways that you
14 COVID SAFE 31 DALBY CAMPUS
may never have thought possible. Today 15 EMERGENCY SITUATIONS 33 INALA CAMPUS
is your first step on your pathway to 15 SEXUAL ASSAULT AND 35 IPSWICH CAMPUS
greatness and we are excited to be with HARASSMENT 37 KINGAROY CAMPUS
you, every step of the way. Mary Campbell
Chief Executive Officer
39 ROMA CAMPUS
TAFE Queensland 41 SPRINGFIELD CAMPUS
You have made a great choice for your
43 TOOWOOMBA CAMPUS
future, one that will have tangible, real-life 45 WARWICK CAMPUS
2021 STUDENT HANDBOOK | 3
GETTING STARTED GETTING STARTED
ORIENTATION 2021 ACADEMIC CALENDAR
JANUARY FEBRUARY MARCH
We want to make sure you have TAFE QUEENSLAND WEBSITE MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN
everything you need to make a great 1 2 3 1 2 3 4 5 6 7 1 2 3 4 5 6 7
start. Our orientation sessions will give The TAFE Queensland website 4 5 6 7 8 9 10 8 9 10 11 12 13 14 8 9 10 11 12 13 14
you all the essential information you need tafeqld.edu.au is also a great resource 11 12 13 14 15 16 17 15 16 17 18 19 20 21 15 16 17 18 19 20 21
to have a successful study experience. for new students. Here you can find your 18 19 20 21 22 23 24 22 23 24 25 26 27 28 22 23 24 25 26 27 28
campus map, access the student rules 25 26 27 28 29 30 31 29 29 30 31
As well as a general orientation session,
and policies, and view upcoming events.
you may also have a course specific
and/or international student orientation The Current Students section is also a
APRIL MAY JUNE
to attend. great place to get familiar with. It covers
MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN
key student information such as the
For more information or to view 1 2 3 4 1 2 1 2 3 4 5 6
academic calendar, timetable information,
upcoming events and sessions visit 5 6 7 8 9 10 11 3 4 5 6 7 8 9 7 8 9 10 11 12 13
and technical support options.
tafeqld.edu.au/orientation. 12 13 14 15 16 17 18 10 11 12 13 14 15 16 14 15 16 17 18 19 20
Visit tafeqld.edu.au/current-students 19 20 21 22 23 24 25 17 18 19 20 21 22 23 21 22 23 24 25 26 27
for more information. 26 27 28 29 30 24 25 26 27 28 29 30 28 29 30
31
JULY AUGUST SEPTEMBER
ONLINE ORIENTATION UNIT HOW TO ACCESS YOUR
ONLINE ORIENTATION MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday
All new students should be enrolled in 1 2 3 4 1 1 2 3 4 5
TAFE Queensland's online orientation unit INFORMATION 5 6 7 8 9 10 11 2 3 4 5 6 7 8 6 7 8 9 10 11 12
in Connect. In the unit you'll learn how to Visit connect.tafeqld.edu.au 12 13 14 15 16 17 18 9 10 11 12 13 14 15 13 14 15 16 17 18 19
use Connect, have digital access to all 19 20 21 22 23 24 25 16 17 18 19 20 21 22 20 21 22 23 24 25 26
your orientation materials and resources, Click on the ‘Select a Unit’ icon at the top 26 27 28 29 30 31 23 24 25 26 27 28 29 27 28 29 30
and join discussions with other students. of the page to choose: 30 31
‘TAFE Queensland South West Student
Orientation’ OCTOBER NOVEMBER DECEMBER
MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN MON TUE WED THUR FRI SAT SUN
CREDIT TRANSFER AND
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1 2 3 1 2 3 4 5 6 7 1 2 3 4 5
4 5 6 7 8 9 10 8 9 10 11 12 13 14 6 7 8 9 10 11 12
RECOGNITION OF PRIOR 11
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LEARNING 25 26 27 28 29 30 31 29 30 27 28 29 30 31
If you've previously completed studies Alternatively, if you have previous work
at TAFE, university, or another education or volunteer experience in your industry TERM 1 START OF TERM 25 JANUARY TERM 3 START OF TERM 12 JULY
END OF TERM 2 APRIL END OF TERM 17 SEPTEMBER
provider it's worth checking to see if you may be eligible for Recognition
you're eligible for a credit transfer. A credit of Prior Learning (RPL). Contact your TERM 2 START OF TERM 19 APRIL TERM 4 START OF TERM 5 OCTOBER
END OF TERM 25 JUNE END OF TERM 12 DECEMBER
transfer can reduce the amount of units local Customer Service Centre for more
you need to complete to receive your information or to see if you’re eligible for TAFE QUEENSLAND ONLINE INTAKE DATE PUBLIC HOLIDAYS
qualification, saving you time and money. credit transfer or RPL.
For more information, including local show holidays and campus
closures, visit tafeqld.edu.au/academic-calendar.
4 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 5
GETTING STARTED
STUDENT TIMETABLES
Your class timetable will let you know TIMETABLE CHANGES
when and where your classes will
be held. You’ll receive your full class Please note that while we try and keep
timetable during your course orientation any timetable changes to a minimum,
session. Students in select campuses they may need to change due to
may also be able to access their unforeseen circumstances. We’ll do
timetable online at tafeqld.edu.au/ our best to keep you informed of any
timetables. changes, however we recommend you
regularly check your timetable for any
updates.
STUDENT ID CARD
Your TAFE Queensland Student ID is You’ll need to bring your current photo ID
your passport to student life. You’ll and proof of enrolment to get your ID card.
need it to borrow books from the library,
gain access to certain facilities, and REPLACEMENT CARDS
to sit exams. It’s also your VIP pass to
discounted travel, movie tickets, meals, Your first ID card is free. Take care of it as
and more. For security it’s important to replacement cards will incur a fee.
keep your ID card with you at all times If your ID card is lost or damaged, head
when on a TAFE Queensland campus. to your Customer Service Centre or
Library to buy a replacement card.
WHERE TO GET AN ID CARD
During your orientation session you'll find
out when and where you can get your
student ID. This information varies from
campus to campus.
UPDATING YOUR CONTACT
DETAILS
It’s important that you keep TAFE updates, results and certificates, student
Queensland up to date with any changes surveys, and graduation invitations.
to your contact details, including those
If you change address, update your email
of your emergency contact. If your
address, or get a new phone number,
details are incorrect you may miss out on
remember to update your details in the
important information such as timetable
Student Portal.
6 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 7
GETTING STARTED
GETTING STARTED
DIGITAL ACCESS
As a TAFE Queensland student, you’ll be
able to access our computer network TECHNICAL SUPPORT
and a range of digital services including
WiFi, Connect, Studiosity, and more.
For further information and assistance
To access these services you first need
accessing TAFE Queensland's digital
to create a password by following these
services, please visit
steps:
tafeqld.edu.au/technical-support
1. To create a password: Access
Password Manager:
passwordreset.tafeqld.edu.au TAFE QUEENSLAND
2. Enter your User ID/Student Number STUDENT PORTAL
3. Follow the prompts. The portal is your one-stop-shop for easy
access to the information you need about
Your password will remain valid for 60 your study with TAFE Queensland.
days. Automatic reminders will prompt
you to change your password as You can access the portal via mobile and
required. desktop to:
§ view your current study plan
CONNECTING TO WIFI and results
Free WiFi is available for students at most
TAFE Queensland campuses.
§ pay your fees and apply for a
VET student loan CUSTOMER SERVICE /
You can use the WiFi to access your
course materials, online services, and
§ update your address and
contact details INFORMATION CENTRES
more. By using the WiFi you are agreeing
to the student rules and policies. § access live chat for support. AND STUDENT HUBS
Our Customer Service Centres, Student You will find our Customer Service
LOGGING IN TO WIFI Hubs and Information Centres are where Officers at each TAFE Queensland
To login to TAFE Queensland WiFi you'll find our Customers Service Officers. location with a Customer Service Centre
(TAFE_OPEN), you will need your student They're here to help you: or Student Hub.
number and password.
§ answer questions about and make
For example changes to enrolments CONTACT STUDENT SERVICES
USERNAME § take payments and assist with
payment plans You can also get in touch with student
studentnumber@student.tafe services via phone.
(e.g. 123456789@student.tafe) § provide course information and
1300 308 233
eligibility criteria
PASSWORD
your network password
8 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 9
STUDENT RULES AND RESPONSIBILITIES STUDENT RULES AND RESPONSIBILITIES
STUDENT RULES AND
RESPONSIBILITIES WHAT YOU NEED TO KNOW
As a TAFE Queensland student you have a responsibility to:
At TAFE Queensland we are committed WHAT YOU CAN EXPECT § provide all documentation/undertake § make every effort to meet assessment
to providing the highest quality of actions required at time of enrolment requirements and submit work on time
service to our students. In accordance As a TAFE Queensland student you can
with this, the student rules and policies § treat others with courtesy, respect § meet the requirements for academic
expect to: and fairness progression and completion for your
provide information on your rights and
§ be provided with accurate information course
responsibilities — whether you’re on or off § respect the safety, well-being and
campus. about your program and the property of others § disclose relevant information to enable
requirements for enrolment TAFE Queensland to assist you to
§ refrain from behaviour that may be undertake study
§ be treated with courtesy, respect and perceived as unsafe, intimidating,
RULES AND POLICIES fairness regardless of age, gender, discriminating, harassing, bullying or § Proactively seek assistance from
ethnicity, religion, sexuality or disability disruptive to others support services when needed
The full student rules and policies cover a
range of areas: § experience a safe learning § respect TAFE Queensland resources Any breach of the TAFE Queensland
environment where hazards are and facilities
identified and controlled as far as is Student Rules and Policies will be subject
§ personal conduct and behaviour
reasonably practicable § use computing and electronic to a TAFE Queensland disciplinary process.
including equity and diversity, use of
resources appropriately A breach may also be considered unlawful
facilities and resources, and health § be provided with the resources to
and safety § participate actively and positively in under Queensland or Australian law and
complete your education and training
learning and assessment activities could result in further action being taken.
§ enrolment and fees including § have personal information treated
student support, fees, and refunds confidentially, protected against
§ assessment, progression and unauthorised access, and provided to
misconduct including articulation,
extensions, and appeals
third parties only when permitted or
required by law PLAGIARISM AND
§ results and awards including
grades
§ be assessed fairly and judged on
the criteria outlined in program CONTRACT CHEATING
information
§ complaints and feedback Using someone else’s language, are considered major misconduct and
§ be provided timely and constructive
§ further information for international thoughts, ideas, or expressions and any student found to be engaging in
feedback about the outcome of
students. assessment and progress of study presenting them as your own is these services will face disciplinary
plagiarism. If you use the words or action.
We have provided a simple summary § have complaints and appeals ideas of others in your assignments you
below. Please make time to read through considered promptly. must reference them accordingly. Your Supplying TAFE Queensland study
the rules and policies in full at tafeqld. teachers will provide further information materials or assessments to third party
edu.au/student-rules and tafeqld.edu. on referencing and plagiarism during online platforms (such as Course Hero)
au/policies-and-procedures. orientation and/or in class. is also considered major academic
misconduct.
Contract cheating involves purchasing
assessment materials from a person or
service and submitting it as your own.
Both plagiarism and contract cheating
10 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 11
STUDENT RULES AND RESPONSIBILITIES STUDENT RULES AND RESPONSIBILITIES
SURVEYS
At TAFE Queensland we value your Surveys are a vital part of improving the
feedback. That's why you'll receive a student experience, so we encourage
series of student surveys at different you to complete all surveys you receive.
points throughout your study journey. All responses are confidential.
WHO
SAS Student Students receiving government subsidised
Training and training under Certificate 3 Guarantee
(C3G) or Higher Level Skills (HLS).
Employment
WHEN
Survey Quarterly
(March, June, September, December).
WHO
Higher education students enrolled in a Student
TAFE Queensland TEQSA accredited Experience
higher education course (excluding third
party provider students).
Survey
WHO WHEN (SES)*^
Early All newly commenced Vocational Education and Annually (usually August).
Experience Training (VET) students completing accredited
training (excluding RPL, off shore, AMEP, ELICOS,
Survey
and third party provider students).
(EES) WHEN TAFE
Within three weeks of the start of semester Queensland WHO
(usually February and July). Higher Education Higher education students enrolled in a
PRIVACY AND FEEDBACK
TAFE Queensland TEQSA accredited
Student higher education course (excluding third
Experience party provider students).
Survey WHEN
Six monthly (usually May and October).
PRIVACY WHO
VET students enrolled in accredited training Student
within the semester, on shore (excluding
Satisfaction
TAFE Queensland is committed to higher education, AMEP, nonaccredited
Survey (SSS)
training, credit transfer and RPL students). WHO
ensuring your personal information is OVER WHEN Higher education students enrolled in a Graduate
Outcomes
safeguarded at all times. Your information Six monthly (usually May and November). TAFE Queensland TEQSA accredited
higher education course (excluding third Survey
is used only for the purposes for which party provider students).
(GOS)*^
WHEN
it is collected and we do not provide Six monthly (usually May and November)
information to third parties without your WHO
Selected VET and international students
consent, unless required to do so legally. Learning and undertaking accredited or nonaccredited
Teaching training. NCVER
For more information, you can view our Survey (LTS) WHEN Student WHO
Mid-way through the course of your studies. Outcomes Selected VET students issued with an
privacy statement at Survey (SOS)*
award in the previous calendar year.
WHEN
tafeqld.edu.au/privacy. Annually (usually May/June).
FEEDBACK WHO Quality
All on, and offshore, students who have Indicator
If you want to provide feedback to TAFE participated in VET activity during the
Survey
specified calendar year.
Queensland at any time throughout your WHEN (AQILEES)*
studies, you can do so by using the January.
online feedback form on our website at
tafeqld.edu.au/feedback. NOTE: the above list is indicative only, you may also receive other surveys to complete.
* deployed by external contractor or organisation
^ Additional Quality Indicators for Learning and Teaching (QILT) surveys for higher education
12 | TAFE QUEENSLAND students 2021 STUDENT HANDBOOK | 13
SAFETY AND SECURITY SAFETY AND SECURITY
SAFETY AND SECURITY EMERGENCY SITUATIONS
In the event of an emergency, it’s critical
SEXUAL ASSAULT AND
HARASSMENT
that you follow any directions from staff At TAFE Queensland we have a zero
SMOKE-FREE CAMPUSES You are entitled to respectfully
or emergency services personnel.
challenge directions or decisions of tolerance policy for sexual assault and
Providing a safe, healthy and productive harassment.
TAFE Queensland staff if you think they Fire wardens, identified by safety helmets
place for you to study is our number one
are unlawful, unreasonable, or could and high-vis vests, will communicate We are committed to providing a safe
priority.
endanger a person's health or safety. safety instructions to students and staff. and secure environment for our students
As part of our commitment to provide and offers support services for students
If you hear the evacuation alarm,
healthy, vibrant campuses for our evacuate the building immediately who have experienced sexual assault or
students, all TAFE Queensland campuses TAFE QUEENSLAND IS
as directed. Do not use the lifts or harassment. This includes supporting
are smoke free. This also includes COVID SAFE escalators* and leave your personal items victims of assault or harassment to
e-cigarettes. TAFE Queensland has implemented a behind. Go immediately to the evacuation continue to engage with their studies,
range of proactive measures to limit the assembly location points. These can be as well as taking appropriate action
For more information, including support found on campus maps found in the
impact of COVID-19 and to support our against perpetrators.
services to help you quit, visit tafeqld. Discover your campus section of this
students to continue their study.
edu.au/smokefree. handbook. If you experience sexual assault or
As a student, it’s important that you play harassment you can contact your local
your part in helping slow the spread and In the event of a campus lockdown your
teacher will locate a secure area within student support services team, teacher,
SAFETY ON CAMPUS keep our campuses COVID safe. or any other member of staff.
the building where you can remain out of
As a student, there are steps you can What you can do to help: sight. Ensure your mobile phone is set to For immediate on-campus assistance,
silent in this situation.
take to help ensure the safety of yourself § don’t come to campus if you’re call campus security.
and others: unwell In the event of a minor incident requiring
first aid, notify your teacher or nearest In an emergency call 000.
§ take precautions with your personal § if you have symptoms, get tested member of staff. There are a number of
belongings and don’t leave items and self-isolate at home First Aid Officers on call and first aid kits
unattended or bring valuable items CYBER BULLYING
available at each campus.
onto campus § limit your movements on campus Cyberbullying is the intentional use of
and only come to campus for technology to hurt, threaten, harass
§ be mindful of your sitting position as
poor posture can lead to physical and essential activities or humiliate a person and cause fear
mental fatigue, and possible injury § practise good hand hygiene - wash and distress. TAFE Queensland has a
your hands or sanitise your hands zero tolerance for cyberbullying and
§ be careful when lifting or moving
heavy objects and remember to use before and between classes STUDENT SUPPORT is committed to ensuring our learning
HELPFUL INFORMATION
your knees, rather than your back to environments are safe, respectful
lift the weight § keep a distance of 1.5 metres from and inclusive. We are committed to
staff and other students (where For mental health, wellbeing and
addressing and resolving all incidents
§ obey safety signage and wear practicable) counselling services available through
appropriate personal protective of student misconduct and encourage
TAFE Queensland, turn to page 17 for
equipment (PPE) § clean equipment after use with students to speak up if they are being
more information.
disinfectant. bullied online.
§ only use property, plant and
equipment for its intended purposes You can also visit
If you experience cyberbullying during
tafeqld.edu.au/student-support.
§ follow directions given by TAFE your studies, please contact your teacher
Queensland staff who can provide you with additional
information and support.
§ report all injures incidents, hazards or
near misses to your teacher.
*if you require assistance to ensure successful evacuation and response in emergencies, please speak to our customer service team,
student support, or your teachers about creating a Personal Emergency Response Plan (PERP).
14 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 15
STUDENT SUPPORT IMPORTANT INFORMATION
STUDENT SUPPORT
MENTAL OTHER USEFUL SERVICES
INCLUDE:
HEALTH AND LIFELINE
WELLBEING 13 11 14, 24/7 crisis support line
KIDS HELPLINE
These days, we know that looking after
1800 551 800
our mental health is just as important as
Telephone Counselling Support
maintaining our physical health. Being in
a strong mental health space will benefit
your study experience. Building your QUEENSLAND SEXUAL
resilience and having strategies to cope ASSAULT HELPLINE
with life changes will not only assist you 1800 010 120
in your studies, but will be beneficial in 7.30am - 11.30pm, 7 Days
your future work environment.
HEADSPACE
COUNSELLING 1800 650 890
headspace.org.au
Free counselling services are available
headspace.org.au/eheadspace
EXTERNAL SUPPORT at select TAFE Queensland campuses.
Whether you want to debrief, gain REACH OUT
A range of external support services are also available including:
strategies on how to manage a situation, ReachOut.com
Queensland Statewide Sexual Assault or just need someone to talk to, our
Helpline – 1800 010 120 experienced and professional counsellors
are here for you. The counsellors are HEAD TO HEALTH
also available to advocate on your HeadtoHealth.gov.au
1800Respect: National Sexual Assault, behalf, especially if you're experiencing
Domestic Family Violence Counselling Service – difficulties with your studies.
1800 737 732 or 1800respect.org.au
Get in touch via (07) 3817 3357 or
Rape and Domestic Violence Megan.Buxton@tafe.qld.edu.au.
Services Australia – 1800 211 028 or
rape-dvservices.org.au EMERGENCY SUPPORT
QLife: National LGBTI Telephone If you're worried you may harm yourself
Counselling and Information line – or someone else, or need emergency
1800 184 527 or qlife.org.au help for someone else in this situation,
please call 000.
Mensline – 1300 789 978 or
mensline.org.au STUDENT SUPPORT
Queensland Program of Assistance to For more information on student support
Survivors of Torture and Trauma (QPASTT) services visit
07 3391 6677 or qpastt.org.au tafeqld.edu.au/studentsupport.
16 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 17
STUDENT SUPPORT STUDENT SUPPORT
CAREER AND EMPLOYMENT ABORIGINAL AND TORRES
SERVICES STRAIT ISLANDER SUPPORT
Getting your qualification is only half the For more information visit
story. At TAFE Queensland the real end tafeqld.edu.au/career-and- We understand that Aboriginal or Torres
game is job outcomes for our students. employment-services. Strait Islander people may have specific
If you're studying at select locations, Helpful resources covering topics like needs. That’s why we provide tailored
you may be able to access specific resumes and cover letters are also support to help you settle into your new
career and employment resources available on our blog at life as a student.
and services. You can also speak to tafeqld.edu.au/blog. Our Indigenous Student Support
your teachers and our counsellors Officers can offer specific advice and
about planning your career pathway,
help on topics including:
applying for jobs, and your future career
development. § career options and employment
opportunities
LEARNING SUPPORT §
§
choosing the right course or pathway
enrolments, financial assistance,
Abstudy, and funding opportunities
We are committed to ensuring the
success and progress of every student, § accommodation, travel and welfare
from enrolment through to graduation. Feeling overwhelmed, stuck, or not sure § government departments, community
You can access learning support service providers and advocacy Contact Indigenous Student Support
where to start? Whether you're struggling services referrals
services for help with: with writing, maths, or referencing, today on (07) 4694 1326 or
you can get 24/7 online support from § learning and study support Joshua.Waters@tafe.qld.edu.au.
§ assignments, essay writing and
referencing Studiosity. Their subject specialists are
§
§
study skills and exam preparation
English and maths
available to give immediate, one-on-one
help 365 days a year. AccessAbility SUPPORT
§ time management and Studiosity also provides a writing At TAFE Queensland we are committed § coordinating alternative assessment
organisation skills. feedback service with a maximum to making everyone's experience arrangements
turnaround time of 72 hours. You can enjoyable and worthwhile. If you have § creating and maintaining a Personal
Depending on your location you may be
upload a draft of your written assessment a recognised disability and need help, Emergency Response Plan (PERP)
able to access learning support in a variety
to receive detailed feedback on your work. we can provide practical assistance,
of ways, from Student Hubs and libraries
to online services to on-campus staff. support, and advice.
ACCESS STUDIOSITY
Our AccessAbility Support team will HELPFUL
HELPFUL INFORMATION
INFORMATION
To access Studiosity for free as a TAFE work with you to develop an individual
Queensland student, you must be logged support plan. This may include: To book an appointment with our
in to Connect. Under the 'Student Links'
§ communicating with teachers on your Accessibility Support team, please
widget you will see 'Studiosity —
behalf when required contact us on (07) 4694 1613 or
After Hours Assessment Help'.
§ providing sign language interpreters, Noel.Keller@tafe.qld.edu.au.
readers, scribes, coaches and You can also submit an enquiry on our
mentors
website at tafeqld.edu.au/contact.
§ recommendations on assistive
technology
18 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 19STUDENT SUPPORT STUDENT SUPPORT
SCHOLARSHIPS
Each year TAFE Queensland awards Applications are open from mid-July
more than 50 scholarships of up to to the end of August with scholarships
$5,000 to help cover the costs of awarded for start of study in Semester 1
courses fees, text books, and living the following year.
expenses.
Current students are eligible to apply,
There are two types of scholarships provided you have at least one full
available: semester of your qualification remaining
from the commencement of the next
§ merit scholarships are aimed period of study.
at supporting people who have
demonstrated strong levels of Visit scholarships.tafeqld.edu.au for
academic achievement and/or work more information.
performance
§ access and equity scholarships
provide equitable access to study at
TAFE Queensland and are designed
to help students experiencing social
or financial hardship.
GETTING STARTED
Completing your bksb assessments
unlocks free resources that you can
Understanding your skills and knowledge access and complete anytime at your
levels is an important step in preparing own pace. You'll receive an email
for study success. The Basic Key Skills invitation with your bksb login details and
Builder (bksb) is an approved online should complete the English and maths
assessment tool that determines English initial assessments as soon as possible.
and maths levels within the Australian Get your bksb assessment started today
Core Skills Framework (ACSF). at tafeqld.edu.au/bksb
We recommend all students complete
the bksb before commencing training to
WHO NEEDS TO COMPLETE
identify your current learning strengths, THE BKSB ASSESSMENT?
and where additional support may be TAFE Queensland students applying for a
needed to help you achieve your study VET Student Loan who cannot provide an
goals. Australian Year 12 Certificate of Education
(or equivalent) must complete a bksb skills
review.
Other students may need to complete
the bksb to meet course pre-requisites or
eligibility requirements for certain funding
options or concession prices.
20 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 21LIBRARY SERVICES CONNECT
LIBRARY SERVICES
The TAFE Queensland Library Network For students studying a degree with
provides a wide range of resources and one of TAFE Queensland's partner
services to all TAFE students. Visit them universities, you can access additional
at one of our campus libraries or online at resources through the partner university
library.tafeqld.edu.au to take advantage library link, found on their website.
of their services.
Have a question that needs answering?
Try our Ask a Librarian service by
You can access: emailing ask@tafe.qld.edu.au or use
§ books, DVDs and digital resources our Library Live Chat service at
including databases and e-books library.tafeqld.edu.au.
§ assignment and referencing help
§ printing, copying and scanning facilities VIRTUAL LIBRARY SESSIONS
§ study spaces and computing areas Get off to the best start possible with our
§ computer assistance including series of virtual library sessions. These
password resets and help
accessing WiFi
classes will show you how to:
USING CONNECT
§ equipment lending including phone § access the library's collection of more
chargers and laptops than 100 million resources Connect is TAFE Queensland's online When using Connect you will be able to:
(available at select locations only) Learning Management System (LMS). It
§ research more effectively § collaborate with your classmates in
§ resources to assist you with your job has everything you need in one handy
forum discussions
search, applications and interviews. § reference more efficiently location, giving you the flexibility to study
anywhere, anytime. § access class resources including
Depending on your campus location, § get more from subject-specific presentations and notes in Connect
additional resources can include individual resources like ClinicalKey and As a TAFE Queensland student, you'll
Australian Standards. § check your class study schedule
study spaces, group study areas and have access to the learning materials for
seminar rooms. Bookings are essential so visit the library each unit of study five days prior to Start § submit your assignments
website at library.tafeqld.edu.au to of Study (SOS) and continued access to § find your teachers’ details and check
book in your session. all units in Connect until you finish your their availability.
course.
Please note: students in programs
delivered with partner universities may
use a LMS other than Connect. Please
seek assistance early if you are having
difficulties.
ACCESS AND LOGGING IN
You can access Connect online at
connect.tafeqld.edu.au.
Simply log in with your username
(Student ID) and network password.
For information about creating or resetting
your password, please see Digital access
on page 7 of this handbook.
22 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 23CONNECT DISCOVER YOUR CAMPUS
DOWNLOAD THE
CONNECT APP
RESOURCES AND HELP
You can find support information
CHARLEVILLE
Open App Store for iPhones or
1. 66 GALATEA STREET, CHARLEVILLE QLD 4470
and videos under the Help section
Google Play for Android devices. in Connect.
Search for Brightspace Pulse.
2.
It includes short tutorials and guides
Select GET, then INSTALL.
3. on the tools and processes involved Our Charleville location is located close to the
Follow the onscreen instructions,
4. in navigating Connect, enabling town centre and provides industry-relevant
then OPEN. notifications, submitting assessments, training to develop in-demand skills.
following your progress, checking grades Please note that Charleville's opening hours are
At Pick Your School, type TAFE
5. dependent on current course delivery and that
Queensland and tap the result. and discussions with your peers.
the campus may be unattended if there are no
Complete your login with your usual
6. You can also check out classes scheduled. Contact us on
student number and login youtube.com/tafeqldconnect. 1300 308 233 or through our website.
You can also access Connect using the
Brightspace Pulse App. With Brightspace GETTING TO CAMPUS PLACES TO RELAX OR STUDY
Pulse you can access communications, PUBLIC TRANSPORT § Campus rooms
content and grade results in Connect.
The campus is less than a 15 minute walk WHAT'S ON OFFER
from the Charleville train station
§ Aged care
BIKES § Agriculture
If you live nearby, cycling could be another § Building and construction
cost effective option to get to class. § Cookery
PARKING § First aid
Parking is available in the streets § Hospitality
surrounding the campus. Make sure you § Nursing
check street signage for local parking § SEE program
restrictions.
SECURITY
PLACES TO EAT You are required to display your Student ID
§ Charlotte's Nest at any time should security staff request it.
§ Hotel Corones Charleville
For help please call (07) 4694 1919.
Local IGA stores less than a 10 minute
walk.
24 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 25DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
CHERBOURG
COLLINS ROAD, CHERBOURG QLD 4605
Located off the Bunya Highway in the South
Burnett region our Nurunderi campus is based
in the Aboriginal community of Cherbourg. The
community is situated on the traditional lands
of the Wakka Wakka Aboriginal people with the
Wondai State Forest and Lake Barambah on its
doorstep.
GETTING TO CAMPUS FACILITIES
§ Aged care training facilities
PUBLIC TRANSPORT
§ BBQ area
There is no public transport available
§ Community hall
at our Cherbourg (Nurunderi) campus,
however transport services may be § Customer service centre
available through our Indigenous § Indigenous support officer
Support Office. § Video conferencing facilities
BIKES
If you live nearby, cycling could be another SECURITY
cost effective option to get to class. You are required to display your Student ID
at any time should security staff request it.
PARKING
We have plenty of free, undercover For help please call (07) 4694 1919.
parking available on-site for students at
our Nurunderi campus.
PLACES TO EAT
Closest cafes and restaurants located in
Murgon, less than a 10 minute drive away.
Buildings Parking
Pathways Emergency Assembly Point
Road Wheelchair Access
26 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 27DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
CHINCHILLA
9 ZELLER STREET, CHINCHILLA QLD 4413
Our Chinchilla campus is located in the grounds
of the Chinchilla State High School, adjacent to
the Chinchilla Showgrounds. Chinchilla is a hub
for the agricultural, resources and construction
industries in the region.
GETTING TO CAMPUS FACILITIES
§ Modern classrooms
PUBLIC TRANSPORT
§ Student Support Officer
Taxi services are available through
§ Student lounge
Chinchilla Taxi Service, however there
is no public transport available to the § Video conferencing facilities
Chinchilla campus.
BIKES SECURITY
You are required to display your Student ID
If you live nearby, cycling could be another
at any time should security staff request it.
cost effective option to get to class.
For help please call (07) 4694 1919.
PARKING
We have plenty of free street parking
available for students at our Chinchilla
campus.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes and restaurants located in
town, less than a 5 minute drive away.
Buildings Customer Service
Pathways
Road Emergency Assembly Point
Parking Wheelchair Access
28 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 29DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
DALBY
463 BUNYA HIGHWAY, DALBY QLD 4405
Set among beautiful landscape, Dalby is a
thriving regional centre as well as a hub for
the surrounding rural communities. Our Dalby
campus is located a five minute drive from the
town centre and provides training across a range
of industry areas.
GETTING TO CAMPUS FACILITIES
§ Aged care training facilities
PUBLIC TRANSPORT
§ Automotive training facilities
Taxi services are available through Dalby
§ Industry-current engineering workshop
Courtesy Cabs, however there is no public
transport available to the Dalby campus. § Video conferencing capabilities
§ Student kitchen
BIKES
If you live nearby, cycling could be another
cost effective option to get to class.
SECURITY
You are required to display your Student ID
PARKING at any time should security staff request it.
We have plenty of free on-site parking
For help please call (07) 4694 1919.
available which can be accessed via the
Bunya Highway entrance.
PLACES TO EAT
Closest cafes and restaurants located in
town, less than a 10 minute drive away.
Buildings Customer Service
Pathways
Road Emergency Assembly Point
Parking Wheelchair Access
30 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 31DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
INALA
54 THRUSH STREET, INALA QLD 4077
The Inala campus has provided essential
education and training to the local community for
over 13 years. The campus has a diverse and
multicultural student cohort and offers training
for job seekers as well as English classes for
migrants and refugees.
GETTING TO CAMPUS FACILITIES
§ Modern classrooms
PUBLIC TRANSPORT
§ On-site parking
Our Inala campus is easily accessible via
§ Wudū' room
public transport with the closest bus stop
located on Partridge Street.
SECURITY
BIKES
You are required to display your Student ID
If you live nearby, cycling could be another at any time should security staff request it.
cost effective option to get to class.
For help please call (07) 4694 1919.
PARKING
We have plenty of free on-site parking
available for students at our Inala campus.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes and restaurants located less
than a 5 minute drive away.
Buildings Customer Service
Pathways Emergency Assembly Point
Road Wheelchair Access
Parking
32 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 33DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
IPSWICH
CORNER MARY AND BYRNE STREETS,
BUNDAMBA QLD 4304
Located in the outer suburb of Bundamba, our
Ipswich campus offers a convenient location
for students in Ipswich and surrounding areas.
The campus is conveniently located 10 minutes
from the Bundamba train station with nearby
childcare facilities also available.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Auditorium and theatre
§ Automotive and engineering workshops
The campus is less than a 10 minute walk
from the Bundamba train station with the § Canteen
closest bus stop located at the front of the § Client support services
campus on Byrne Street. § Clinical nursing training facilities
BIKES § Computer labs
If you live nearby, cycling could be another § Construction facilities
cost effective option to get to class with § Hairdressing and beauty salon
bike racks available on campus. § Horticulture centre
PARKING § Library
§ Training restaurant
We have plenty of free on-site parking
available for students at our Ipswich
campus with entrance via Byrne Street. SECURITY
You are required to display your Student ID
PLACES TO EAT at any time should security staff request it.
Kitchen facilities available on-campus. For help please call (07) 4694 1919.
Closest cafes and restaurants located less
than a 10 minute drive away.
Buildings
Pathways Parking
Road Canteen/Food Services
Resources Emergency Assembly Point
Customer Service Wheelchair Access
34 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 35DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
KINGAROY
CORNER BUNYA HIGHWAY AND GERITZ ROAD,
KINGAROY QLD 4610
Kingaroy is surrounded by spectacular scenery
with the nearby Bunya Mountains a popular
destination for bushwalkers and the Booie
Range home to several wineries and cellar
doors. Our Kingaroy campus is located off the
Bunya Highway just a short drive from the town
centre.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Aged care training facilities
§ Free on-site parking
Taxi services are available through
Kingaroy Taxi Service, however there is no § Hairdressing and beauty salon
public transport available to the Kingaroy § Modern classrooms
campus. § Trade facilities for metal fabrication,
construction, and automotive
BIKES
§ Training restaurant
If you live nearby, cycling could be another
§ Video conferencing capabilities
cost effective option to get to class.
PARKING
SECURITY
We have plenty of free on-site parking
You are required to display your Student ID
available for students at our Kingaroy
at any time should security staff request it.
campus.
For help please call (07) 4694 1919.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes and restaurants located less
than a 10 minute drive away.
Buildings Customer Service
Pathways Library
Road Canteen
Childcare centre Emergency Assembly Point
Parking Wheelchair Access
36 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 37DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
ROMA
TIMBURY STREET, ROMA QLD 4455
Roma is a pivotal business centre for the
Western Downs region. Located on the Warrego
Highway, Roma is known for its gas and oil
production and is home to Australia's largest
cattle sales. Our Roma campus is located a
15 minute walk from the city centre with easy
access to food outlets to fuel up between
classes.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Aged care training facilities
§ Hospitality training kitchen
Taxi services are available through Roma
Cabs, however there is no public transport § Modern classrooms
available to the Roma campus. § Nearby childcare facilities
§ Trade facilities for metal fabrication,
BIKES
construction, and automotive
If you live nearby, cycling could be another
cost effective option to get to campus.
SECURITY
PARKING You are required to display your Student ID
We have plenty of free on-site parking at any time should security staff request it.
available for students at our Roma
campus with access off Timbury Street. For help please call (07) 4694 1919.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes and restaurants located less
than a 5 minute drive away.
Buildings Customer Service
Pathways Canteen
Road Emergency Assembly Point
Parking Wheelchair Access
38 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 39DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
SPRINGFIELD
EDUCATION CITY DRIVE, SPRINGFIELD QLD 4300
Our Springfield campus is positioned in a growth
corridor between the cities of Brisbane and
Ipswich. The campus is located within Education
City, a central nucleus for education in the
greater Springfield area.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Child care training facilitates
§ Student hub
The campus is a 10 minute walk from
the Springfield Central train station and is § Student kitchens
also serviced by public buses operated by § Vending machines
TRANSLink. § Video conference rooms
BIKES
If you live nearby, cycling could be another SECURITY
cost effective option to get to campus. You are required to display your Student ID
at any time should security staff request it.
PARKING
Paid parking managed by PriPark is For help please call (07) 4694 1919.
available adjacent to the Springfield
campus. Parking permits are available for
students at reduced rates.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes and restaurants located less
than a 10 minute drive away.
Buildings
Pathways Customer Service
Road Food Service
Roma State College Emergency Assembly Point
Parking Wheelchair Access
40 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 41DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
TOOWOOMBA
100 BRIDGE STREET, TOOWOOMBA QLD 4350
Toowoomba is known as the ‘Garden City’
and bordered by the Great Dividing Range,
Toowoomba boasts wide open spaces,
tree-lined streets, and historical attractions. Our
Toowoomba campus is located close to Queens
Park and next to the historical Cobb+Co
Museum.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Auditorium and theatre
§ Automotive and engineering workshops
Our Toowoomba campus is regularly
serviced by public transport. TransLink § Canteen
operates bus services in the local area § Clinical nursing training facilities
with the closest bus stop is located out § Computer labs
the front of the campus on Bridge Street. § Construction facilities
BIKES § Customer service centre
If you live nearby, cycling could be another § Futures training restaurant and cafe
cost effective option to get to campus. § Hairdressing and beauty salons
PARKING § Horticultural centre
§ Library
Free on-site parking is available with entry
via Lindsay Street near the Cobb+Co
Museum or Campbell Street near the SECURITY
Botanic Gardens, with additional parking You are required to display your Student ID
available under B Block with entry from at any time should security staff request it.
Knight Street.
For help please call (07) 4694 1919.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes located less than a 10
Buildings Customer Service minute walk away.
Pathways Student Hub
Road Food Services
Childcare centre Emergency Assembly Point
Parking Wheelchair Access
42 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 43DISCOVER YOUR CAMPUS DISCOVER YOUR CAMPUS
WARWICK
200 DRAGON STREET, WARWICK QLD 4370
Sitting on the banks of the Condamine River,
Warwick is the administrative centre of the
Southern Downs Region. Known as the 'Rose
and Rodeo Capital' Warwick also features some
of the state's finest original sandstone buildings.
Our Warwick campus is located on the outskirts
of the town, close to the Warwick Showgrounds.
GETTING TO CAMPUS FACILITIES
PUBLIC TRANSPORT § Aged care training facilities
§ Automotive and engineering workshops
Hadleys Panoramic Coaches operate
local bus services in Warwick with route § Customer service centre
4 Rosenthal Heights/Cinema Estate § Free on-site parking
servicing the Warwick campus. § Student hub
BIKES § Training restaurant
If you live nearby, cycling could be another
cost effective option to get to campus. SECURITY
PARKING You are required to display your Student ID
at any time should security staff request it.
We have plenty of free on-site parking
available for students at our Warwick For help please call (07) 4694 1919.
campus.
PLACES TO EAT
Kitchen facilities available on-campus.
Closest cafes located less than a 7 minute
drive away.
Buildings
Pathways Parking
Road Canteen
Cobb & Co Museum Emergency
Library Assembly Point
Customer Service Wheelchair Access
44 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 45DISCOVER YOUR CAMPUS GET IN TOUCH
CONTACT US
Keep up to date with the latest information on what's happening at TAFE Queensland
and your local campus by connecting with us on social media.
Phone: 1300 308 233
Online: tafeqld.edu.au/enquire-now
Email: enquires.southwest@tafe.qld.edu.au
Post: PO Box 80, Toowoomba Qld 4350
In person: visit a campus customer service centre during opening hours
STAY CONNECTED
facebook.com/TAFEQueensland + your campus page
@tafeqld
linkedin.com/company/tafe-queensland
youtube.com/TAFEQueensland
tafequeensland
@TAFEQld
Buildings Customer Service
Pathways Library NOTE FOR INTERNATIONAL AND HIGHER EDUCATION STUDENTS
Some of the information contained in this student handbook applies to domestic and/or vocational education and training (VET) students only.
Road Canteen International and higher education students will receive additional information provided at your time of enrolment.
Childcare centre Emergency Assembly Point PRINTING INFORMATION
The information contained in this guide is correct at time of printing, 06 January 2021. For the most up to date information please refer to our
Parking Wheelchair Access website at www.tafeqld.edu.au. In many areas of Australia it is considered offensive to publish photographs of Aboriginal and Torres Strait
Islander people who are deceased. Readers are warned that this publication may inadvertently contain such photographs.
46 | TAFE QUEENSLAND 2021 STUDENT HANDBOOK | 47#tafequeensland
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