SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
Page content transcription
If your browser does not render page correctly, please read the page content below
G E N E R AT I N G S T E WA R D S H I P B A N YA N T R E E G R O U P S U S TA I N A B I L I T Y R E P O R T 2 0 21
1 Messages to Our Stakeholders 01 Messages to Our Stakeholders 02 Highlights of Our Journey 03 Our Approach 14 Our Environment Having weathered two years of the COVID storm we now see the light at the end of the tunnel. While there may yet be The world continues to be uncertain and disruptive. There is no room to talk about a post-COVID era, because we uncertainty and setbacks, we see a resilient and sustainable will continue to encounter various kinds of threats, if not 04 About Banyan Tree Group 15 Climate Change future, with purposeful travel embracing nature and wellness. from mutated virus, it will be human conflict. We cannot look to the past to recapture what we once had, but rather 05 Our Values 17 Resource Use and Waste We emerge a different business, having introduced three new we must look forward, to discover and generate new wellbeing oriented brands, and this journey has strengthened ideas and business practices to create new opportunities 06 Our Sustainability Journey 23 Biodiversity and The Environment our core wellbeing and environmental consciousness. for growth and development. We re-norm, re-design, re- We see a global sustainable movement is afoot, but this structure, in view of the threats, and despite them. This 07 Brand for Good 27 Environmental Initiatives is not new to us. Sustainability is a need not a luxury, and adaptive agility in crafting our imagination to experiment has been a core Banyan Tree value since our founding 27 with new possibilities is key to corporate sustainability. 08 Materiality years ago. This is our 16th sustainability report, and the last in our current materiality cycle as we reflect on our In the midst of struggling with isolation and an uncertain 09 Stakeholder Engagement progress and begin to chart a new path, addressing ongoing future in the travel industry, we did not paralyse and and emerging challenges post-COVID. All our efforts up close up our minds. We have emphasised many more 12 Reporting Frameworks to this point provide a platform for future possibilities. hours of learning and development through Zoom and Teams, to create shared purpose, connections and unity. 12 Report Scope The next global challenge is already upon us, and COP26 We have developed eight corporate cultures to foster and the recent IPCC report paint a daunting picture of purpose-based business and personal development, by 13 Financial Sustainability climate change and reinforce the collective action required. equipping associates with the necessary tools to integrate Emission reductions during global lockdowns show what the needs of work, home, community and self. Our Community Our Responsibility we need to sustain to support the planet, and we shall 29 38 prepare a TCFD aligned roadmap for decarbonisation. As We believe wellbeing is not only about enjoying a healthy a founding member and signatory of the United Nations physical condition, it is about being well in the way we Global Compact in Singapore, our efforts extend beyond think, feel and act that are aligned with organisational 30 Associate Satisfaction and Wellbeing 39 Leadership the precautionary approach, and we have incorporated and personal goals. The hours we had spent during the the new SGX reporting metrics a year in advance as we COVID months in bringing our associates together to learn 31 Associate Development 39 Ethical Compliance and Anti-Corruption transition to new materiality and a new world of business. from one another, had been powerful in enhancing their understanding in what they do, for what purpose, and how. 33 Empowering Education 40 Data Privacy Supported by an engaged Board of Directors, passionate More importantly, they know they were not alone. I recall associates, and stakeholder alliances, collective action an uplifting quote that the empire of the future is the empire 36 Promoting Cultural Heritage 40 Supply Chain can tackle what might at first appear insurmountable. of the mind. Indeed, our greatest resilience is in nurturing Disciplined in our behaviour, transparent and well prepared minds, not afraid of change, constantly 37 Community Impact 41 Diversity, Equality and Inclusion accountable for our efforts, we accept each challenge replenished by new people, experiences and ideas. to imagine new ways for business to better society. 42 Corporate Governance After awareness comes acceptance, and now action. Now is the time to discover meaning and relevance in a time when 43 Future Directions less is more: less exploitation, less excess, less waste; more care, more sharing and more conservations at all levels. Our sustainability is about creating workplace conditions in promoting focus, creative effort, purpose and collaboration; and about how we walk the talk to act as stewards of livelihood, Ho KwonPing biodiversity and culture. The journey is what matters, and we should all aim to live each day meaningfully and purposefully. Executive Chairman Banyan Tree Holdings Limited Claire Chiang Chairperson Banyan Tree Global Foundation Cover image: Buahan, a Banyan Tree Escape, Indonesia. Opening mid-2022.
2 3 Highlights of Our Journey Our The Board of Directors manage for long-term sustainable value creation for all stakeholders. Sustainability remains a key component of our corporate purpose; the Board of Directors consider sustainability issues as part of the company’s strategic Approach formulation, approved the selection of the material Environmental, Social and Governance (ESG) factors and the Group’s strategic approach to mitigating impact, and monitor progress towards set targets presented in this Report. The Directors acknowledge ownership starts with the Board, with senior management ensuring the sustainability mission is embraced and implemented by all in the Banyan Tree family. The following highlights showcase our progress over the course of this Tourism has significant generative five-year materiality cycle (or as stated if otherwise), with annual progress reported within each relevant section. power with one in ten jobs globally and the livelihoods of millions more Embracing the Empowering depending on the restart of tourism Environment People for recovery and growth. Out of crisis comes opportunity: to discover better ways to do business, to mitigate negative impact on lives and generate sustainable, 24% carbon neutral and resilient tourism reduction in total energy use 2.4 with people at the centre. A purposeful, million sustained and generative recovery is essential to tackle unprecedented global 28.6m hours inequality and threats to nature, create pieces of associate training shared value for society and support of plastic removed, 53% total reduction 3.3% the achievement of the United Nations Sustainable Development Goals (SDGs). adjusted gender pay gap 5% unadjusted in 2021 82% supplier Codes of 532,194 Conduct completed in 2021 trees planted 16% since 2007 decrease in waste 177 seedlings mentees since 2007 134,959 participants 279,280 kg in community programmes 49,320 of trash removed 99,843 participants in environmental programmes hours of volunteering since 2019
4 OUR APPROACH OUR APPROACH 5 About Banyan Tree Group Our Values Banyan Tree Holdings is one of the world’s leading Countries independent, multi-brand hospitality groups. The Established in 1994, Banyan Tree Group was founded Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centred on an 23 Asia with the core value of driving long-term sustainable development, conceptualised by our “Brand for Good” ecosystem of 10 global brands including the award- framework and a carefully constructed motto of 15 winning Banyan Tree, Angsana, Cassia, Dhawa and Hotels and Resorts “Embracing the Environment, Empowering People”. Laguna. In 2021, new brands Folio, Garrya and Homm were added along with new Banyan Tree brand extensions, Banyan Tree Escape and Banyan Tree Veya. 55 China, Guam, India, Indonesia, Japan, Kuwait, Our mission is to build globally recognised brands that create exceptional experiences for our guests, instil pride and integrity in our associates, and enhance Laos, Malaysia, Maldives, Detailed breakdowns of operations (pages 10 to Spas both the physical and human environment in which Qatar, Singapore, South 21), markets served (pages 24 to 39), revenue and we operate. In doing so, we deliver attractive returns 63 Korea, Sri Lanka, Thailand finance (pages 71 to 76) can be found in our Annual to our shareholders, and prove that doing good can and Vietnam Report (investor.banyantree.com). Headquartered be good business. It is a strategic priority to protect in Singapore, we have a global presence including what is ours and evangelise our philosophy to our Creating exceptional design-led ownership or management interest in: Golf Courses Africa stakeholders as a business value proposition. experiences for guests and customers through our services and products. 3 3 Operating in diverse locations, our approach of sustainable stewardship for people, planet and Providing fair and dignified employment for Mauritius, Morocco prosperity, employs an integrated and participatory our associates which enhances their ability to Room Keys and South Africa approach to minimise impact, while safeguarding contribute to the company’s growth and elevates and enhancing the human and physical environment 7,970 their job prospects with Banyan Tree and beyond. for present and future generations. A balanced Europe and purposeful business approach supports long-term value creation across our global The global pandemic continued to impact travel and tourism in 2021. We continued to protect Guests Served (in calendar year) 3 network of properties, products and brands. Enabling long-term prosperity for communities Greece, Ireland Crisis provides an opportunity to rediscover purpose, in which we operate through business conduct, 667,507 and support associate health and wellbeing (page and Portugal reinforce the values on which Banyan Tree Group operations and harness our competencies 29), and invested in learning and development was founded, and support the generation of human, to address issues facing the community. (page 30) to create connections and shared social, natural and financial capital. We go beyond the purpose during this challenging time. Countries of Residence North America precautionary principle, to harmonise our operations with nature and cultivate enduring partnerships with Exercising the precautionary approach to 175 2 To date, our efforts have been acknowledged our stakeholders. This report presents and evaluates environmental impacts of our operations, by 102 sustainability awards, with 16 in 2021, the challenges and progress of our journey in 2021, and taking an active role in the protection most notably the Singapore Apex Corporate 90% of guests from Cuba and Mexico and establishes our future focus and ambition. and remediation of global ecosystems. Sustainability Award (Sustainable Business), China, Thailand, Republic Sustainable Business Award (Community) and of Korea, United States, banyantreeglobalfoundation.com/our-approach/ ASEAN Business Award (Skills Development). Vietnam and Mexico Conducting business with suppliers and vendors in a fair and transparent manner while working in partnership to enhance societal benefits. Associate Non-supervisor Supervisor Senior Management Snapshot* Gender Generating sustained, long-term Female 44.0% 46.3% 39.3% returns for our shareholders. Total number of associates Male 56.0% 53.7% 60.7% (as of 31 Dec) Age 6,621 Above 50 30-50 7.8% 52.7% 6.5% 81.6% 27.4% 71.8% Number of Below 30 39.4% 11.9% 0.8% Nationalities Education (as of 31 Dec) Degree and above 17.1% 46.8% 70.2% 50 Diploma Technical & Vocational 18.4% 14.2% 28.3% 8.0% 21.6% 5.3% High School A level 21.4% 9.2% 1.2% * B ased on Group reported data, excluding Bangkok, High School O level 23.3% 7.0% 1.6% Cuba and newly opened Primary School 5.0% 0.7% 0.0% Doha and Corfu which were unavailable at time of reporting No formal education 0.6% 0.0% 0.0%
6 OUR APPROACH OUR APPROACH 7 Our Sustainability Journey 2005 Brand for Good Founding member of United Nations Global Compact Network Singapore; Ms Claire Chiang Sustainable by design, Banyan Tree Group has an “Stay for Good” embeds core sustainable and stewardship began four-year term as inaugural established track record of delivering each step of the values in operations and guest experience, promoting president for Singapore Compact development process for individual hotels and precinct- community engagement and partnership to drive long-term for CSR, now known as Global level integrated developments and resorts. Stewardship positive impact. We champion our ethos of “Embracing the Compact Network Singapore of natural and cultural heritage is integrated holistically Environment, Empowering People” through projects with from concept to sustained operations, with all brands external beneficiaries supported by matching hotel and abiding by our proprietary “Stay for Good” programme. guest donations to the Green Imperative Fund (see page 2004 2006 banyantreeglobalfoundation.com/build-for-good 41), directed by the Banyan Tree Global Foundation. First resort-based First sustainability report marine lab established published by Banyan Tree Group, in the Maldives ahead of its time in corporate reporting and transparency 1992 2001 American Express and Green Imperative International Hotel Association Fund (GIF) Spa for Good Environmental Award for launched Showcase local heritage remediating “toxic site” We all share a responsib ility not only to safeguar d and ingredients into Laguna Phuket but also to enhance both our human natural environm ents and Vocational training through Spa Academy Stay for Good Hotel Operations Guest Engagement: 2010 2007 SUSTAINABILITY REPORT 2006 Efficient and engaged with communities Passive and active activities connecting Meet for Good Sustainable events venue EarthCheck selected Resource conservation initiated to support efficient with culture and nature Second-party verified as strategic partner for operations; Greening Communities launched to raise Green Imperative Fund: external sustainability awareness of climate change; Seedlings Mentorships Gift for Good Guest and hotel Annual Celebrations: certification launched to empower young people through matching donations Earth Hour, Earth Day, education; Bintan Conservation Lab Launched Community craft World Environment showcase Day, World Food Day 2014 2009 Retail with a difference Build for Banyan Tree Good and Stay Global Foundation for Good frame- established Build for Good works launched Eat for Good Concept and Design: Certify and Social enterprise eatery Local architecture Benchmark: Design and materials and operate against Vocational training expectation (baseline) for young adults Construction: and possibility Protect/remediate site (best practice) and translate design mindset to operations 2015 2017 2019 2020 2021 Stay for Good framework Stakeholder-inclusive material analysis 25th Anniversary of Banyan Greater Good Grants launched Established the Banyan Tree China expanded to include to frame and direct sustainability Tree Group; 15th Anniversary of to support external projects, Enterprise Environment and Community Meet for Good, Eat for efforts; alignment of efforts with United Banyan Tree Marine Lab in the supplier code of conduct Fund with China Environmental Protection Good, Gift for Good Nations Sustainable Development Maldives, 10th Anniversary of Foundation; joined Expedia Group in and Spa for Good Goals; adoption of GRI core standards Banyan Tree Global Foundation the UNESCO Sustainable Travel Pledge
8 OVERVIE W OUR APPROACH 9 Materiality Stakeholder Engagement The global pandemic has disrupted livelihoods and for the four greatest material risks from our business, (waste, Generation of sustained partnerships supports progress towards business, instigating our new materiality review to ensure biodiversity, water scarcity, and climate change), and we the SDGs, and our business is a vessel to communicate, engage we address the most current and pressing impacts to include diversity, equality and inclusion, and health and and bring together stakeholders to create shared value. Regular, stakeholders from our business operations. Presently there wellbeing due to alignment with our core values. The exclusion transparent and two-way communication builds trust and is are no hospitality sector-specific reporting standards, so we of topics we previously reported on (e.g. leadership, supply central to our stakeholder-inclusive approach to business. updated our 2017 review of published academic literature, chain) reflects progress made, while new topics such as water as well as competitor and industry reports to incorporate scarcity have emerged as increasingly important (see matrix). We define our stakeholders as groups that our business has emerging material risks. Following consolidation, executive significant impact on, and those with a vested interest in our management reviewed and approved for prioritisation a This report is the last for our current material topics. For each operations. We embrace diversity of stakeholders and the shortlist of 14 existing and emerging environmental, social and topic, we present the scope and importance, our management communication channels, to not just anticipate stakeholder governance (ESG) material risks pertinent to our business. approach, commitments, responsibilities, targets and progress. needs, but to engage and give stakeholders a platform to voice Further details on the alignment, selection, description and concerns and needs. Stakeholders and their issues of interest, The severity and likelihood of material risk impacts were rated progress for each material topic can be found online*. and the engagement platforms we use are outlined in the table. following GRI (2021) guidance, via an online survey, with 659 In 2022, we shall establish baselines and triple-horizon senior and executive management respondents across Banyan targets for our new framework against which we will In 2021, we continued to evangelise our sustainability Tree Group worldwide. Material topics were evaluated at the track progress until 2030, aligned with the SDGs and new philosophy within travel and tourism, our supply chain (page to a growing sustainable travel movement by signing the residual level, considering the adequacy and effectiveness of Singapore Stock Exchange (SGX) reporting frameworks. We 39) and employ a cross-sector collaborative approach to UNSECO Sustainable Travel Pledge with Expedia Group. existing controls and progress, and comparing the impact of will periodically review our materiality assessment to ensure engage individuals, businesses, NGOs, public and private each topic from our business against other topics rather than it addresses current stakeholder needs to deliver on our institutions worldwide. The pandemic continued to challenge We grew our partnership network to tackle global challenges within a global context that may not be within our control. stewardship efforts through “Embracing the Environment, in-person engagement and public gatherings, so we used and threats, during a period of restricted movement, teaming Empowering People” and promoting responsible travel. this opportunity to strengthen online engagement with our up Earth Day Network to combat climate change (page 15), External stakeholder opinions will be incorporated in 2022 associates through our new internal mobile application “BT and issuing funding to eight NGOs in our inaugural round to define impact scope and develop mitigation strategies * banyantreeglobalfoundation.com/material-topics Connect”, and held an online pledge campaign for Earth Day. of Greater Good Grants (pages 13, 18 to 25). As we engage Externally, we supported youth awareness online through the through these platforms, we deepen our partnerships and UNGC Singapore platform, and added our voice and action continue to develop our network for collective action for good. Environment 2022 2017 Social 2022 2017 Governance 2022 2017 banyantreeglobalfoundation.com/stakeholders Waste Biodiversity Employees Customers Climate Change Water Scarcity (Guests, Homebuyers) Engagement Opportunities • Regular dialogue sessions with senior management, Engagement Opportunities workplace visits and luncheons Increasing likelihood of occurrence • Townhall meetings, associate recognition events, • Booking, on-site and post-stay platforms, evaluations awards and outings and engagement (e.g. ReviewPro) • Newsletters (weekly Make a Difference, quarterly • Digital concierge platforms, hotel apps (e.g. Intelity) ROOTS), group announcements, and onsite and QR codes to display content noticeboards • Engagement with associates, Stay for Good initiatives Cultural Heritage • Green teams, innovation committees, nature clubs and the Green Imperative Fund and other groups with frequent events and activities, • Annual sustainability events, on-site activities and Human Rights supported by pro-bono day presentations Diversity, Equality and Inclusion • Trainings, workshops and seminars, Management • Information boards, posters and TV channels in travel Academy (e.g. 8 culture workshops, on-the-job, cross lounges, transportation, rooms and public areas Socio-economic Development exposure, sustainability, lifestyle) • Social media (weekly), and press announcements • Brand app (BT Connect), innovation platform and news Infrastructure Development (X-Change), SharePoint and Teams groups, social • Complaint and whistle-blower channels Health and Wellbeing media platforms • Associate satisfaction surveys, wellbeing surveys, and Issues and Concerns cooperatives • Service, experience and lifestyle Sex Tourism and Human Trafficking Issues and Concerns • Facilities, features and promotions • Feedback, rating and recognition Ethical Compliance • Job security development and flexibility • Cleanliness, health and safety, environment and Anti Corruption • Remuneration and benefits • Ethical practices Supply Chain • Health and safety • Interactive and flexible communication • Happiness and wellbeing • Rights and ethical practice Increasing magnitude of impact • Policy and procedure
10 11 Owners Board Investors, Media Community Engagement Opportunities Engagement Opportunities Engagement Opportunities Engagement Opportunities • Owner representatives with regular communication • Quarterly Reports, President’s Letter and newsletters • Annual General Meetings • Events, meetings, forums and discussion groups through phone (toll free number), email or • Annual Reports and AGM • Financial result announcements and briefings • Festivals and exhibitions, webinars and workshops messaging apps • External and internal training and experts access • Press releases and interviews, conferences and • Consultation dialogues, town hall meetings and • Monthly owner and lifestyle letters, quarterly • Compliance and risk management meetings community agreements Presidents letter annual reports and presentations • Brand and PR communications (new openings, • Media invitations, site familiarisation visits and • Website and owned media, through comments and • Annual owner satisfaction surveys launches and news) virtual tours direct messaging • Onsite visits to owners and best practice • Leverage domain expertise of Board on • Social media and industry speaking platforms for • NGO, academic, charity and business collaborations demonstrations strategic topics thought leadership • Greater Good Grant funding for local projects • Care and value-added services, gift products, owner • Meet-up between Board and Management outside • Sustainability website and quarterly ROOTED • Podcasts presentations and reports experience offerings of regular Board sessions reports • Product experience through property visits and Issues and Concerns Issues and Concerns other offerings Issues and Concerns • Local economic and capacity development • Revenue and productivity Issues and Concerns • ESG indicators and performance • Social inclusion and youth engagement • Resource efficiency • Governance and tracking • Human rights, ethical practices and compliance • Customer happiness • ESG performance and governance • Business and strategy updates • Waste pollution and environmental protection • Reputation and marketing • Regulatory exchange compliance • PR engagement • Community collaboration and projects • Labour and benefits • Corporate conduct and stakeholder engagement • Business awareness and environment consciousness • Internal controls and risk mitigation • Social responsbility to environment and people • Branding DNA and reputation • Diversity in inputs on business strategy • Fostering wider stakeholders interest • Product knowledge Suppliers, Government, Industry B2B, Builders Engagement Opportunities Engagement Opportunities • Senior management representation on industry boards • On-site meetings, audits and remediation plans • Annual reporting, websites, awards and accolades • Supplier code of conduct declarations and new • Industry speaking and thought leadership platforms supplier evaluations e.g. UNGC engagement • Environmental Impact Assessments • Consultation and capacity development workshops, • Regular communication with Regional Sales Offices partnership programmes • Audit, inspections and certifications Issues and Concerns Issues and Concerns • Revenue and responsible procurement • Health and safety • Responsible development and operation • Resource and waste management • Advocating industry and ESG best practice • Compliance and governance • Low carbon transition • Regulation and complaince • Strategic collaboration • Occupational health and safety
12 OUR APPROACH OUR APPROACH 13 Reporting Frameworks Financial Sustainability Businesses can play an important role in the successful • This report is voluntarily produced with reference to the resolution of some of the most pressing contemporary Global Reporting Initiative (GRI) Standards: Core option global challenges for people and the planet. Tourism has (2016), which provides credible international independent Tourism will play an important role in the recovery of considerable potential to generate sustainable development, standards. A complete GRI Standards content index is national economies and global trade, with over 100 million support livelihoods and nurture resilient environments provided online (banyantreeglobalfoundation.com/gri). livelihoods worldwide depending on the restart of tourism on which it depends, particularly in Least Developed This is our fifth annual sustainability report using the for recovery and growth. The United Nations World Countries and Small Island Developing States where GRI framework, and we will continue to report against Tourism Organisation (UNWTO) called for diversification tourism accounts for up to 80% of domestic GDP. this framework for transparency and consistency. of tourism in 2022 and beyond, to boost job creation and protect natural resources and cultural heritage. We employ multiple frameworks for the strategic • In 2021, the Singapore Stock Exchange (SGX) proposed a management of our material risks and to support transparent, list of core ESG metrics aligned with GRI, TCFD, SASB and The announcement of three new brands and two Banyan standardised and comparable communication of our WEF frameworks for implementation FY22. We transition Tree brand extensions, along with the strengthening economic, environmental and social impacts, as well as to this framework one year in advance, adopting metrics of our sustainability and wellbeing offerings, builds on Group Revenue 17% contribution towards sustainable development: that currently align with our existing reporting scope. 27 years of experience and commitment to sustainable Revenue contribution Fee-Based development, re-establishing our purpose and positioning in 2021 (S$) • As a founding signatory of the United Nations the Group for business in a next normal. The financial Global Compact in Singapore (UNGS), we apply the precautionary principle when managing and mitigating capital summary herein provides transparency as a core pillar of sustainability; a more detailed review can be found 221.2m 27% Hotel Investments the impacts of our material risks, and align our efforts in the annual report (pages 26 to 29). Financial sustainability and reporting with the UNGC’s Ten Principles for human provides the fuel for the business as a vehicle “for good”, 56% rights, labour, environment and anti-corruption. creating shared value for people and the planet. Branded Residences and Extended Stay • The 2030 Agenda for Sustainable Development makes Our Group’s revenue includes Hotel Investments, Branded a specific call to tourism to support delivery of the Residences and Extended Stay, and Fee-based business. As United Nations Sustainable Development Goals (SDGs), at 31 December 2021, revenue from our Hotel Investments particularly #8: decent work and economic growth, was contributed by Thailand (37%), Indian Ocean (62%) Hotel Investments 1% #12: responsible consumption and production, and #14: and Others (1%). Branded Residences and Extended Stay Revenue contribution Others life below water. We align our reporting with the SDG consist of sales of Hotel Residences, Laguna residences and in 2021 (S$) Framework and do not limit our ambition, but apply Extended Stay and Development Site Sales. Our fee-based this global agenda to the local social and environmental context where we operate based on stakeholder needs. business comprises Hotel, Fund and Club management, Spa and Gallery Operations, Design and other services. 59.5m 37% Thailand 62% Indian Ocean Branded Residences 18% and Extended Stay Hotel Residences Revenue contribution in 2021 (S$) 7% 122.8m Laguna Report Scope Residences and Extended Stay 75% Development Site Sales This is Banyan Tree Group’s 16th annual sustainability MATTER, our in-house socially motivated brand, due to report. This Report presents data for the calendar cessation of business, or Angsana House in Singapore. year as of 31st December 2021, and focuses on hotel, Fee-based 64% resort, spa and gallery operations owned or managed We report progress of Key Performance Indicators for each Revenue contribution Hotel/Fund/Club by Banyan Tree Group’s headquarters in Singapore. material topic over the past five years where available. in 2021 (S$) Management Emissions data is reported for Scope 1 and 2, while residences Since our last report, the scope now includes eight new hotels and resorts: Dhawa Quzhou (China), Angsana Corfu and hotel construction are not currently reported as they reside beyond our reporting boundary with Scope 3 impacts. Previous 38.9m 19% Design and Other Services (Greece), Banyan Tree Nanjing Garden Expo (China), reports and additional information can be found on the Banyan Banyan Tree Doha at La Giale Mushaireb (Qatar), Banyan Tree Global Foundation website at banyantreeglobalfoundation. Tree Puebla (Mexico), Garrya Huzhou Lucun (China), com/stories-we-share. We welcome comments, questions and 17% Homm Bliss Southbeach Patong (Thailand) and Garrya feedback on this report, directed to our Chief Sustainability Spa/Gallery Xi’an Lintong (China). The scope no longer includes Officer Dr Steve Newman at email@example.com. Operations
14 OUR ENVIRONMENT 15 Our Climate Change Environment Climate change presents one of the greatest global challenges of our time and COP26 highlighted the critical point at which we stand, and the need for greater climate levels. However, the return of international travel and planned business growth requires a deep understanding of how to decarbonise and achieve net-zero by 2050. Therefore, in 2021 transparency and a net-zero economy. Travel and tourism we mapped our Scope 1 and 2 emissions, with energy audits contributes to, and is impacted by, climate change. At the planned for older properties, and a group-wide equipment Biodiversity and ecosystem goods same time, a climate-friendly travel and tourism industry inventory to guide efficiency improvements in 2022. Solar and services support all life on can be a catalyst for support in destinations at risk. panels were installed at Laguna Phuket Kindergarten to replace half their power supply, and Power Purchase Agreements are earth, and the interconnectedness Research commissioned by the International Tourism being explored across the Group to target eligible properties between the environment and Partnership (ITP, 2018) indicated the global hotel industry based on emissions, location and design. Working with needs to reduce absolute carbon emissions by 66% by EarthCheck, we calculated science-based targets, accounting people highlighted by the ongoing 2030 and 90% by 2050 to stay within a 2oC climate for business growth to 2050 under multiple scenarios pandemic requires a coordinated and change scenario. Our approach towards decarbonisation using the Sectoral Decarbonisation Approach to better and climate change mitigation includes improvements understand our emission trajectory and reduction needs. collaborative approach to conserve, in energy efficiency, awareness and behavioural change manage and restore natural systems. programmes, increasing the prevalence of renewable As climate change remains a key material risk to stakeholders energy, and spearheading greening projects. We embed and business, we are prioritising the strategic development climate change and related issues in our business strategy, and integration of a decarbonisation strategy aligned with Our business is intrinsically dependent on engage across the value chain, and promote responsible the World Travel and Tourism Council (WTTC, 2021) natural heritage, with biodiverse habitats travel through a participatory stakeholder approach. industry guidance and the Task Force on Climate-Related Financial Disclosures (TCFD) framework in 2022, which an attraction requiring our careful Restricted traveller movements and temporary operational we will communicate in our next Sustainability Report. stewardship. We employ a science- closures continued to keep Group total resource use (page 18) and waste production (page 19) lower than pre-pandemic based approach to detect and track change, implement efficient operations and resource conservation initiatives to mitigate impact, deploy education and awareness programmes to support action, and curate partnerships to access domain expertise needed to conserve and restore Earth Hour sensitive ecosystems and threatened Each year we give a voice to climate change awareness by species. This holistic approach extends joining the global Earth Hour movement to turn off non- beyond traditional hospitality business essential lights for one hour at our properties. Forty properties participated in 2021, saving 6,761 kWh of electricity in a operations to support climate action and single hour: equivalent to 18 months’ worth of energy to the Sustainable Development Goals. power a four-room public housing unit in Singapore (ema. gov.sg). Our Maldives properties continue to extend this initiative to each full moon, saving an additional 844 kWh in 2021. Since 2017, individual engagement has increased by 362% with 42,444 participants, and our Group has saved 21,921 kWh, equivalent to 8.9 tonnes of CO2. Properties Participants Energy Savings (kwh) 40 10,597 6,761 2,970 2,926 1,413 12,682 14,826 10,597 3,600 5,018 3,572 6,761 23 37 41 21 2017 2018 2019 2020 40 2021 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021
16 OUR ENVIRONMENT 17 Resource Use Greening Communities and Waste Since 2007, our Greening Communities programme has planted 532,494 trees in local communities to raise awareness of climate change, sequestering approximately 183,568 tonnes of carbon (based on 40 kg of carbon sequestered per tree per year, and assuming 100% survival). In 2021, we planted 9,306 trees, despite challenges during the ongoing pandemic, including 5,150 trees planted in Conservation of resources and waste reductions go EarthCheck Progress beyond operational efficiency, to support climate Mexico’s Sierra Gorda Biosphere Reserve as part of a change action and promote healthy communities and By end of 2021, 38 sectors including 30 hotels in which partnership with EARTHDAY.ORG’s The Canopy Project. environments. The principles of reduce, reuse and recycle we have management or ownership interest were During a month-long campaign, with strong support from have been implemented at all properties, and resources enrolled with EarthCheck. Gold or Platinum certification guests, each booking included a US$1 donation, which we are conserved through improved efficiency, adoption of has been achieved by 74% of enrolled sectors, while dollar-matched to raise US$10,300 for The Canopy Project. new practices or technology, and awareness programmes in 2021 the newly enrolled Banyan Tree Huangshan, Our contribution enabled The Canopy Project to plant to encourage behavioural change and best practice. Banyan Tree Kuala Lumpur and Pavilion Hotel Kuala 30,000 trees in Sierra Gorda Biosphere Reserve with the Lumpur resorts achieved Bronze Benchmarked. support of 2,000 people from 50 communities, to counter Our KPIs are a 5% annual reduction in energy, emissions, climate change, produce food and create bird habitats. water and waste at each property, and the implementation of at least one resource conservation initiative per 22,351 Trees Planted Participants property each year. Emission reductions focus on 18,382 4,184 4,077 4,077 15,142 14,576 3,563 Scope 1 and 2 as they remain within our control. 9,306 4,077 9,306 A strategic partnership with EarthCheck* since 2010 provides assurance, benchmarking and certification, 476 with offsite data validation continuing in 2021 due to the pandemic preventing onsite audits. Energy and water use 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021 by properties not registered with EarthCheck were verified from financial documentation. Waste could not be verified Cumulative trees planted (bar) Cumulative tonnes CO 2 sequestered (line) and are not included, but we will standardise waste and recycling tracking for all properties in 2022. Calculations Banyan Tree Lijiang 532,494 183,568 of percent water and waste recycled for the Group were made on absolute values rather than averaged across properties. Data presented may exhibit minor variance 600,000 200,000 from previous reports due to auditing verification. Banyan Tree Bangkok Total resource use is reported as the sum of all hotels, resorts, Banyan Tree Mayakoba offices and golf courses. Resource intensity for hotels and Banyan Tree Samui resorts is presented per occupied room (POR) to allow Banyan Tree Vabbinfaru 300,000 100,000 comparison at different occupancies. Travel restrictions Banyan Tree Ringha continued to reduce occupancies, resulting in higher resource Banyan Tree Sanya intensity values due to public area baseloads. Consequently, Banyan Tree Macau no insightful comparisons were possible with regional industry Banyan Tree Cabo Marqués 0 0 average or best practice data provided by EarthCheck. Angsana Ihuru 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Angsana Velavaru * earthcheck.org/media/49073/final-master- earthcheck- Maison Souvannaphoum Hotel company-standard_version-4_may18.pdf Laguna Lăng Cô (Banyan Tree, Angsana, Golf, Laguna Services) Community conservation to restore and GREATER GOOD GRANT Laguna Phuket (Banyan Tree, Angsana, Cassia, protect Borneo’s rainforests Golf, Laguna Holiday Club, Angsana Villas Resort, LRH Offices, Laguna Services) Laguna Bintan (Banyan Tree, Angsana, Location: Indonesia Recipient: Borneo Nature Foundation Cassia and Golf) Borneo’s vast peatland forests are home to the largest remaining orangutan populations, provide economic and social benefits for indigenous communities, and are major global carbon stores. Unfortunately, they are being destroyed by annual fires resulting from decades of poor land management. Banyan Tree Club & Spa Seoul Banyan Tree Yangshuo In 2021, four new community nurseries were established to empower rural Banyan Tree House in Singapore communities to grow native seedlings for reforestation, with the necessary Banyan Tree Chongqing Beibei resources and training provided. Over 47,000 seedlings were purchased Banyan Tree Anji from the nurseries, and planted in previously-burnt regions of the Sebangau Banyan Tree Huangshan National Park in order to regrow the forest, expand the area of wildlife Banyan Tree Kuala Lumpur habitat, and reduce risk of future fires. These planted seedlings are monitored Angsana Tengchong Hot Springs Village consistently, with high rates of planting success and seedling survival to date. Angsana Xi’an Lintong Pavilion Hotel Kuala Lumpur At the same time, in spite of challenges brought on by COVID-19 restrictions, online resources were used to deliver environmental education and raise awareness in schools and clubs.
18 19 Energy and Emissions Water and Waste Total energy use and corresponding Scope 1 and 2 greenhouse Total annual potable water use increased by 6% to 4.53 Total waste reduced by 8% to 7,829 cubic metres and gas emissions (GHG) increased by 13% and 11% respectively billion litres and use POR increased by 2.5%, due to new waste production decreased by 12.5% to 14.0 litres POR for due to resuming operations and new openings. Energy and reopened operations. However, total water use in 2021 EarthCheck registered properties and business units, largely Resource Conservation Initiatives use increased to 1,297,028 GJ, comprising 55% purchased was 18% lower than 2017. Thirty-six water conservation due to increased recycling efforts. Absolute waste production electricity, 42% stationary fuel and 3% mobile fuel, while initiatives saved 329 million litres of water, an equivalent in 2021 was 16% lower than 2017. Potentially hazardous GHG emissions increased to 113,660 tonnes. Total energy use Number of Initiatives value of over US$765,000, while over 541 million litres of waste associated with the pandemic such as face masks and GHG emissions were both 24% lower than 2017 despite water used by the Group was recycled or recaptured. were disposed of according to local health regulations. new property openings, due to improvements in resource 118 50 efficiency and some temporary operational closures in 2021. In partnership with the China Environmental Protection Recycling initiatives at 21 properties engaged over 2,200 109 118 86 90 Fund (see page 42), we installed safe drinking water facilities participants, where waste was recycled, donated, or Energy use and GHG production intensity (POR) increased at Central Primary School in Yangshuo County, benefitting transformed into art to raise awareness of best practice 2017 2018 2019 2020 2021 by 3.4% and 6.6% respectively, largely due to baseloads 1,096 students and teachers, and supported by education and reduce waste to landfill. In 2022, we shall implement and lower occupancies compared to pre-COVID. Seventy- activities on water conservation, health and safety. compulsory waste monitoring and recycling tracking at all Number of Properties four energy conservation initiatives saved 5.02 million kWh properties including those not registered with EarthCheck. worth US$1.26m in 2021, predominantly driven by LED and air conditioner replacements, and energy-saving behavioural changes. We are targeting a complete elimination of 40 27 33 38 34 40 incandescent bulbs and full transition to LEDs by end of 2023. 2017 2018 2019 2020 2021 Percent water Percent waste recycled, Energy Water recycled/recaptured reused or composted 1,297,028 1,897 4,670,111 5,605 2021 13.5 GJ (bar) Megajoules per KL (bar) Litres per Occupied 2020 16.7 2020 16.5 2020 2019 Occupied Room (line) Room (line) 2019 25.5 2019 18.3 2018 2,000,000 2,000 8,000,000 6,000 2018 50.0 2018 36.0 2017 2021 1,000,000 0 2017 2018 2019 2020 2021 1,500 1,000 4,000,000 0 2017 2018 2019 2020 2021 4,500 3,000 2017 39.8 2017 36.5 16.4 Greenhouse Gas Emissions Waste 113,660 185 7,829 14 Scope 1 and 2, tonnes Kilograms Carbon Dioxide m3 (bar) Litres per Occupied e CO2 (bar) equivalent per Occupied Room (line) Room (line) 180,000 200 16,000 16 140,000 160 11,000 12 100,000 120 6,000 8 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021 GREATER GOOD GRANT Safe Water Gardens Location: Indonesia Recipient: Safe Water Gardens, Loola Adventure Group Access to clean running water is a basic human right, but possessed by only three families in rural Bumi Indah village in Bintan. Pumps, water tanks and sinks were installed in 37 households delivering lifelong safe sanitation to homes, boosting self-esteem and reducing existing inequality between city and village populations. Installations used simple and reliable construction methods, with widely available materials so the community can maintain their water systems. An average of five taps per house were provided to serve water to the kitchen, bathroom and garden, encouraging good hygiene for COVID-19 prevention, as well as crop and flower gardening for improved food security.
20 21 Food and the Environment Plastic Reduction and Elimination Food loss and waste accounts for over US$1 trillion in economic losses and 8% of greenhouse gas emissions 280.7 tonnes Plastic production and consumption contribute to greenhouse gas emissions and pose a significant threat to the health Our property in Vietnam added a water bottling plant in 2021, eliminating 360,000 plastic bottles annually, joining globally. Food production also uses 25% of global of food recycled or and wellbeing of people and the planet. Since our pledge our properties in Bintan and the Maldives in bottling freshwater and a larger land area than China. Achieving to reduce single-use plastic on Earth Day 2018, we have locally to reduce plastic waste. The top ten performing net-zero is impossible without tackling food loss and waste, donated in 2021 tracked 31 categories of plastic for reduction. Compared properties have reduced single-use plastic by more than and sustainable food choices benefit climate change, to a 2017 baseline, we have reduced single-use plastic 80%, with seven properties achieving reductions over 90% biodiversity, water availability and personal health. by 53%, with almost 9 million less pieces of plastic used in 2021. The overall reduction trend in single-use plastic in 2021, totalling 28.6 million pieces of plastic prevented for the Group continues despite reduced operations, newly Our food waste goals are 30% reduction and 50% diversion from going to landfill or the environment since 2018. opened properties and the increase in select items due from landfill by 2025, with 50% reduction and 100% to necessary health measures during the pandemic. diversion by 2030. Our diversion efforts recycled or donated We used over 2,400 km less cling film in 2021 compared 280.7 tonnes of food in 2021, but temporary closures to the 2017 baseline, with a cumulative saving of 4,514 We support our reduction efforts with collaborative community prevented accurate measurement of the total food footprint km less cling film used since 2017: almost the distance clean-ups (see page 28) to remediate and cleanse natural of the Group. Our property in Ringha purchased three pigs from Singapore to South Korea. Of three prioritised items, systems, support a shift from a single-use disposable society, for recycling food waste, and our team in Tamouda Bay we have reduced 2.4 million straws (98% reduction), 1.7 as well as protect biodiversity threatened by plastic waste. partnered with Ekogeste to recycle frying oil into biodiesel. million bottles (41%) and 1.3 million bags (46%) across the Composting organic waste at our property in Vietnam Group. Bag use increased in 2021 due to ongoing COVID- produced an additional 180 tonnes of natural fertiliser, with associated health protocols. These reductions were achieved a saving of US$51,662 from purchasing chemical fertiliser. despite the inclusion of use by newly opened properties. Food diversion can reduce emissions, and the ongoing partnership with Scholars of Sustenance in Thailand Total percent reduction contributed a further 6.8 tonnes of diverted food, and saved Percent Reduced (bar) 12.9 tonnes of GHG equivalent emissions. To date this 2021 partnership has provided 40,868 servings to people in need, diverting almost 10 tonnes of food from landfills, saving 16.9 tonnes of CO2 equivalent emissions. Meat Free days continued at 23 properties to support methane reductions and awareness of climate change impact from food, and 13 53.0 properties operated organic gardens and farms. Our organic 2020 54.0 farm ORI9IN in Chiang Mai, Thailand, opened the ‘Waiting for May’ picnic restaurant serving field-to-fork sustainable 2019 45.0 dishes made using locally grown and sourced ingredients. 2018 24.0 Sustainable food is not just what you eat, but where 28,577,896 it comes from and how it is produced. To support our pieces of plastics understanding of our food supply, we partnered with a Pew Charitable Trust project to better understand IUU (Illegal, 2018 2019 2020 2021 removed since 2018 Unreported and Unregulated) seafood in our Phuket supply chain, to learn lessons for implementation in the Group. Strengthening community stewardship towards Tackling agricultural waste to protect threatened water GREATER GOOD GRANT GREATER GOOD GRANT the conservation of unique aquatic wildlife bird species in a high-priority wetland in Cambodia in India’s Ghaghra-Sarju River system Location: Cambodia Recipient: NatureLife Cambodia Location: India Recipient: Wildlife Conservation Society, India Agricultural waste in the marshes and flooded grasslands of the Anlung Pring Protected Area, a high-priority wetland in Cambodia, threatens the resident population of Strengthening community participation and amalgamating traditional globally threatened Sarus Crane. A community-based waste disposal system was lifestyles with conservation initiatives supports the conservation of implemented in consultation with local communities to better manage and dispose unique aquatic wildlife and establishes a self-sustainable, community-led potentially hazardous agricultural chemical waste, mitigating risk of leaking potentially conservation model for others to follow. A makeshift “turtle school” at the toxic agro-pollutants into an already fragile, fragmented wetland ecosystem. River Conservation Centre benefitted 154 non-school going children from four hamlets, imparting primary education and nurturing conservation Interviews revealed willingness of local villagers to dispose of waste properly following awareness. Alternate livelihood training in innovative small-scale farming to awareness meetings that developed understanding about the impact of pollution on 28 women and river tourism to 24 fishers helped reduce families’ dependence agricultural land, human health, and local wildlife. Following requests for the scheme on riverbed agriculture and aquatic wildlife, and further support food and to be expanded, waste disposal systems have been installed in four villages, training nutritional security of households with no or limited land resources. sessions and awareness meetings organised among farmer groups, and rangers trained to both track and record wildlife poisoning incidents and intercept illegal hunting.
22 OUR ENVIRONMENT 23 Degraded mangrove ecosystem restoration and Biodiversity and GREATER GOOD GRANT community empowerment in Mahakam Delta The Environment Location: Indonesia Recipient: Titian Lestari Foundation The Mahakam Delta in Borneo provides significant carbon Biodiversity loss continues at an unprecedented rate sequestration combating climate change as well as home to critically due to human activity, requiring the conservation and endangered species. Reforesting mangroves and establishing alternative regeneration of natural ecosystems. Our efforts support livelihoods for locals is crucial to restoring this degraded delta. the transformation of destinations to more sustainable and resilient models founded on stewardship and responsible use. Plastic polybags typically used to protect seedlings were replaced by environmentally friendly ecopolybags made from woven nipah A holistic approach to protect the environment starts with palm leaves. Durable against natural elements, these ecopolybags design, through construction to operation, integrating natural have also given locals a new skill to generate additional income. habitats and wildlife of conservation importance. Risk assessments for new development projects protect nearby A community nursery developed by this project accommodates sensitive habitats or areas of high biodiversity. Twenty- 7,500 mangrove seedlings, with 5,000 mangrove trees planted in four of our properties in ten countries are in or adjacent 10 ha of degraded mangrove forest. This was supported by survival to areas of protected status or high biodiversity*. Our Stay monitoring and awareness sessions on the damaging nature of plastic for Good programme invites guests to connect and engage waste, and importance of protecting the mangrove ecosystem. actively and passively with natural heritage to increase awareness, promote engagement and responsible travel. * banyantreeglobalfoundation.com/biodiversity-environment Biggest item reductions (Numbers) Citizen Science Straws 2,421,690 1,851 Participants Shark sightings 2,670 448 900 2,946 3,053 2,670 2,869 2,473 2,715 314 448 Water Bottles 1,765,979 Biggest item reductions (Percent) 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021 Cotton Buds 950,863 Garbage Bags 872,499 Minibar Items 553,953 Disposable 99.2 plates Butter/Jams 505,120 Stir sticks 98.6 Better the devil you know: Addressing Shopping Bags 399,448 GREATER GOOD GRANT Straws 98.0 Shower Caps 254,359 Stir Sticks 234,902 Garment covers 95.6 key data gaps for effective management Mints 86.6 of devil rays in the Indian Ocean Coffee 199,799 Minibar items 86.4 Location: Indonesia Recipient: Newcastle University, UK Capsules Butter/Jams 77.2 Cotton buds 73.8 Species-specific data is needed to inform effective conservation and sustainable fisheries management of endangered devil rays in Indonesia. Shopping Bag 71.8 Training was given to Palabuhanratu Harbour Port Authority and students Canape 67.9 from Universitas Padjadjaran, who sampled 47 Giant Devil Rays and 61 containers Bentfin Devil Rays caught in small-scale fisheries in West Java, eastern Indian Ocean. Vertebrae samples were aged, and tissue samples underwent genetic analysis to determine population structure in the Indian Ocean. This information furthers our understanding of population boundaries of these highly mobile species, a necessary step for management.
24 25 Science-Based Conservation Endangered Species Conservation Meaningful engagement with experts through cross-sector collaboration supports our goals to protect, manage and Turtle conservation programmes at six properties generate restore biodiversity. A strategic and science-based approach awareness among travellers, local communities and fishermen to conservation partners with stakeholders possessing domain through nest protection and release of 419 hatchlings in expertise to engage and educate travellers, communities and 2021 in partnership with local organisations and research our associates. Our adaptive conservation framework addresses centres in Indonesia, the Maldives, Mexico and Vietnam. key global issues, critical habitats and priority species†. Annual monitoring of shark populations in the Maldives was Dedicated conservation centres in the Maldives and put on hold during the pandemic. Following a call to reopen Indonesia support education, restoration and research the shark fishery in the Maldives, the Ocean Geographic programmes. We actively seek and support partnerships Society organised an online expert panel discussion that our to address local conservation needs and generate data for team joined alongside marine biologist Dr Sylvia Earle to local and regional management. In 2021, the inaugural support continuation of shark protection in the Maldives. Our recipients of our Greater Good Grants implemented data were shared with the Ministry of Environment, to inform projects to conserve threatened ecosystems and species. their decision to continue protection for sharks in the Maldives. † banyantreeglobalfoundation.com/conservation Turtle Conservation Awareness and education serve as the cornerstone for 10,426 conservation. We promoted awareness and engagement among our associates through Earth Day and World Environment Participants 5,357 1,080 Turtle Released Day campaigns, with 2,900 associates making 8,437 pledges 284 to change behaviour to conserve the environment and tackle 2,473 419 477 1,129 419 climate change by car-pooling, recycling waste or eating 198 518 284 plant-based meals in 2021. Our team in Penang, Malaysia also celebrated World Pangolin Day by partnering with 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021 1StopBorneo Wildlife to host an educational webinar. Collective partnership and action is required to deliver on conservation goals, and our “Greater Good Grants” issued by the Banyan Tree Global Foundation supported conservation projects that promoted community stewardship and conservation of threatened species in India, Indonesia, Cambodia and Vietnam. Our partnership with the China Environmental Protection Foundation constructed clownfish breeding facilities at the South China Sea Institute of Oceanology to support population recovery through large-scale breeding. Environmental Monitoring Long-term monitoring detects environmental change and informs conservation efforts. Annual reef monitoring using established and scientifically rigorous protocols Conservation of muntjac in GREATER GOOD GRANT was conducted for the ninth consecutive year in Bintan, and extended from three to six sites. In the Maldives, Bach Ma National Park annual reef monitoring was not feasible for the seventh consecutive year due to challenges getting a team in place during the ongoing pandemic, but will resume in 2022. Location: Vietnam Recipient: Global Wildlife Conservation Surveys are supported by data from citizen scientist sightings, Bach Ma National Park is home to two endemic threatened species of to detect long-term variation in the presence and abundance muntjac deer. Information on their populations is sparse but urgently of easily recognised charismatic megafauna such as birds, needed to create effective conservation strategies. Populations were sharks or turtles. Any associate or guest, with minimal training assessed using non-invasive scientifically robust systematic surveys from and guidance, can contribute observations as a citizen 40 camera-trap stations on the Bach Ma summit. Artificial mineral licks scientist in the Maldives and in Bintan, and we expanded were used at half the stations to assess effectiveness at increasing muntjac this initiative to Phuket in 2022. Participation in our specially detection rates. Preliminary data indicate a potentially sizeable population curated programmes allows travellers to connect with local in the area, with detections at 15 sites, and data are being analysed to nature, learn about the animals they see, and contribute identify patterns in distributions needed for future management. their sightings data to support conservation action.
You can also read