SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations

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SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
               S T E WA R D S H I P

                  B A N YA N T R E E G R O U P

      S U S TA I N A B I L I T Y R E P O R T 2 0 21
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations

                                                                                                             Messages to Our Stakeholders
01    Messages to Our Stakeholders

02    Highlights of Our Journey

      Our Approach                                        14
                                                                 Our Environment                          Having weathered two years of the COVID storm we now
                                                                                                          see the light at the end of the tunnel. While there may yet be
                                                                                                                                                                           The world continues to be uncertain and disruptive. There
                                                                                                                                                                           is no room to talk about a post-COVID era, because we
                                                                                                          uncertainty and setbacks, we see a resilient and sustainable     will continue to encounter various kinds of threats, if not
04    About Banyan Tree Group                             15     Climate Change
                                                                                                          future, with purposeful travel embracing nature and wellness.    from mutated virus, it will be human conflict. We cannot
                                                                                                                                                                           look to the past to recapture what we once had, but rather
05    Our Values                                          17     Resource Use and Waste
                                                                                                          We emerge a different business, having introduced three new      we must look forward, to discover and generate new
                                                                                                          wellbeing oriented brands, and this journey has strengthened     ideas and business practices to create new opportunities
06    Our Sustainability Journey                          23     Biodiversity and The Environment
                                                                                                          our core wellbeing and environmental consciousness.              for growth and development. We re-norm, re-design, re-
                                                                                                          We see a global sustainable movement is afoot, but this          structure, in view of the threats, and despite them. This
07    Brand for Good                                      27     Environmental Initiatives
                                                                                                          is not new to us. Sustainability is a need not a luxury, and     adaptive agility in crafting our imagination to experiment
                                                                                                          has been a core Banyan Tree value since our founding 27          with new possibilities is key to corporate sustainability.
08    Materiality
                                                                                                          years ago. This is our 16th sustainability report, and the
                                                                                                          last in our current materiality cycle as we reflect on our       In the midst of struggling with isolation and an uncertain
09    Stakeholder Engagement
                                                                                                          progress and begin to chart a new path, addressing ongoing       future in the travel industry, we did not paralyse and
                                                                                                          and emerging challenges post-COVID. All our efforts up           close up our minds. We have emphasised many more
12    Reporting Frameworks
                                                                                                          to this point provide a platform for future possibilities.       hours of learning and development through Zoom and
                                                                                                                                                                           Teams, to create shared purpose, connections and unity.
12    Report Scope
                                                                                                          The next global challenge is already upon us, and COP26          We have developed eight corporate cultures to foster
                                                                                                          and the recent IPCC report paint a daunting picture of           purpose-based business and personal development, by
13    Financial Sustainability
                                                                                                          climate change and reinforce the collective action required.     equipping associates with the necessary tools to integrate
                                                                                                          Emission reductions during global lockdowns show what            the needs of work, home, community and self.

      Our Community                                               Our Responsibility
                                                                                                          we need to sustain to support the planet, and we shall
29                                                         38                                             prepare a TCFD aligned roadmap for decarbonisation. As           We believe wellbeing is not only about enjoying a healthy
                                                                                                          a founding member and signatory of the United Nations            physical condition, it is about being well in the way we
                                                                                                          Global Compact in Singapore, our efforts extend beyond           think, feel and act that are aligned with organisational
30    Associate Satisfaction and Wellbeing                 39    Leadership                               the precautionary approach, and we have incorporated             and personal goals. The hours we had spent during the
                                                                                                          the new SGX reporting metrics a year in advance as we            COVID months in bringing our associates together to learn
31    Associate Development                                39    Ethical Compliance and Anti-Corruption   transition to new materiality and a new world of business.       from one another, had been powerful in enhancing their
                                                                                                                                                                           understanding in what they do, for what purpose, and how.
33    Empowering Education                                 40    Data Privacy                             Supported by an engaged Board of Directors, passionate           More importantly, they know they were not alone. I recall
                                                                                                          associates, and stakeholder alliances, collective action         an uplifting quote that the empire of the future is the empire
36    Promoting Cultural Heritage                          40    Supply Chain                             can tackle what might at first appear insurmountable.            of the mind. Indeed, our greatest resilience is in nurturing
                                                                                                          Disciplined in our behaviour, transparent and                    well prepared minds, not afraid of change, constantly
37    Community Impact                                     41    Diversity, Equality and Inclusion        accountable for our efforts, we accept each challenge            replenished by new people, experiences and ideas.
                                                                                                          to imagine new ways for business to better society.
                                                           42    Corporate Governance                                                                                      After awareness comes acceptance, and now action. Now is
                                                                                                                                                                           the time to discover meaning and relevance in a time when
                                                           43    Future Directions                                                                                         less is more: less exploitation, less excess, less waste; more
                                                                                                                                                                           care, more sharing and more conservations at all levels.
                                                                                                                                                                           Our sustainability is about creating workplace conditions in
                                                                                                                                                                           promoting focus, creative effort, purpose and collaboration; and
                                                                                                                                                                           about how we walk the talk to act as stewards of livelihood,
                                                                                                          Ho KwonPing                                                      biodiversity and culture. The journey is what matters, and we
                                                                                                                                                                           should all aim to live each day meaningfully and purposefully.
                                                                                                          Executive Chairman
                                                                                                          Banyan Tree Holdings Limited

                                                                                                                                                                           Claire Chiang
                                                                                                                                                                           Banyan Tree Global Foundation

Cover image: Buahan, a Banyan Tree Escape, Indonesia. Opening mid-2022.
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
2                                                                                                                                                                                  3

       Highlights of Our Journey                                                                                                       Our
    The Board of Directors manage for long-term sustainable value creation for all stakeholders. Sustainability remains a key
    component of our corporate purpose; the Board of Directors consider sustainability issues as part of the company’s strategic
    formulation, approved the selection of the material Environmental, Social and Governance (ESG) factors and the Group’s
    strategic approach to mitigating impact, and monitor progress towards set targets presented in this Report. The Directors
    acknowledge ownership starts with the Board, with senior management ensuring the sustainability mission is embraced
    and implemented by all in the Banyan Tree family. The following highlights showcase our progress over the course of this
                                                                                                                                       Tourism has significant generative
    five-year materiality cycle (or as stated if otherwise), with annual progress reported within each relevant section.               power with one in ten jobs globally
                                                                                                                                       and the livelihoods of millions more
      Embracing the                                                         Empowering                                                 depending on the restart of tourism
      Environment                                                           People                                                     for recovery and growth. Out of crisis
                                                                                                                                       comes opportunity: to discover better
                                                                                                                                       ways to do business, to mitigate negative
                                                                                                                                       impact on lives and generate sustainable,
                                              24%                                                                                      carbon neutral and resilient tourism
                                              reduction in total
                                              energy use
                                                                                                      2.4                              with people at the centre. A purposeful,
                                                                                                      million                          sustained and generative recovery is
                                                                                                                                       essential to tackle unprecedented global
                  28.6m                                                                               hours                            inequality and threats to nature, create
                  pieces                                                                              of associate training
                                                                                                                                       shared value for society and support
                   of plastic removed,
                   53% total reduction
                                                                                 3.3%                                                  the achievement of the United Nations
                                                                                                                                       Sustainable Development Goals (SDGs).
                                                                                 adjusted gender
                                                                                 pay gap 5%
                                                                                 in 2021
                                                                                                                   supplier Codes of

                                                                                                                   Conduct completed
                                                                                                                   in 2021
                                          trees planted
       16%                                since 2007

        decrease in waste

                                                                                 seedlings mentees
                                                                                 since 2007

                                         279,280 kg                                                                in community

                                         of trash removed

       participants in
                                                                                    of volunteering
                                                                                    since 2019
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
4          OUR APPROACH                                                                                                                   OUR APPROACH                                                                                             5

           About Banyan Tree Group                                                                                                        Our Values
      Banyan Tree Holdings is one of the world’s leading          Countries
      independent, multi-brand hospitality groups. The                                                                                Established in 1994, Banyan Tree Group was founded
      Group’s diversified portfolio of hotels, resorts,
      spas, galleries, golf and residences is centred on an       23                            Asia
                                                                                                                                      with the core value of driving long-term sustainable
                                                                                                                                      development, conceptualised by our “Brand for Good”
      ecosystem of 10 global brands including the award-                                                                              framework and a carefully constructed motto of

      winning Banyan Tree, Angsana, Cassia, Dhawa and             Hotels and Resorts                                                  “Embracing the Environment, Empowering People”.
      Laguna. In 2021, new brands Folio, Garrya and Homm
      were added along with new Banyan Tree brand
      extensions, Banyan Tree Escape and Banyan Tree Veya.        55                            China, Guam, India,
                                                                                                Indonesia, Japan, Kuwait,
                                                                                                                                      Our mission is to build globally recognised brands that
                                                                                                                                      create exceptional experiences for our guests, instil
                                                                                                                                      pride and integrity in our associates, and enhance
                                                                                                Laos, Malaysia, Maldives,
      Detailed breakdowns of operations (pages 10 to              Spas                                                                both the physical and human environment in which
                                                                                                Qatar, Singapore, South
      21), markets served (pages 24 to 39), revenue and                                                                               we operate. In doing so, we deliver attractive returns

                                                                                                Korea, Sri Lanka, Thailand
      finance (pages 71 to 76) can be found in our Annual                                                                             to our shareholders, and prove that doing good can
                                                                                                and Vietnam
      Report ( Headquartered                                                                                 be good business. It is a strategic priority to protect
      in Singapore, we have a global presence including                                                                               what is ours and evangelise our philosophy to our         Creating exceptional design-led
      ownership or management interest in:                        Golf Courses                  Africa                                stakeholders as a business value proposition.             experiences for guests and customers
                                                                                                                                                                                                through our services and products.

                                                                  3                             3                                     Operating in diverse locations, our approach of
                                                                                                                                      sustainable stewardship for people, planet and
                                                                                                                                                                                                Providing fair and dignified employment for
                                                                                                Mauritius, Morocco                    prosperity, employs an integrated and participatory
                                                                                                                                                                                                our associates which enhances their ability to
                                                                  Room Keys                     and South Africa                      approach to minimise impact, while safeguarding
                                                                                                                                                                                                contribute to the company’s growth and elevates
                                                                                                                                      and enhancing the human and physical environment

                                                                                                                                                                                                their job prospects with Banyan Tree and beyond.
                                                                                                                                      for present and future generations. A balanced
                                                                                                Europe                                and purposeful business approach supports
                                                                                                                                      long-term value creation across our global
      The global pandemic continued to impact travel
      and tourism in 2021. We continued to protect
                                                                  Guests Served
                                                                  (in calendar year)            3                                     network of properties, products and brands.
                                                                                                                                                                                                Enabling long-term prosperity for communities
                                                                                                Greece, Ireland                       Crisis provides an opportunity to rediscover purpose,     in which we operate through business conduct,

      and support associate health and wellbeing (page
                                                                                                and Portugal                          reinforce the values on which Banyan Tree Group           operations and harness our competencies
      29), and invested in learning and development
                                                                                                                                      was founded, and support the generation of human,         to address issues facing the community.
      (page 30) to create connections and shared
                                                                                                                                      social, natural and financial capital. We go beyond the
      purpose during this challenging time.
                                                                  Countries of Residence        North America                         precautionary principle, to harmonise our operations
                                                                                                                                      with nature and cultivate enduring partnerships with      Exercising the precautionary approach to

                                                                  175                           2
      To date, our efforts have been acknowledged
                                                                                                                                      our stakeholders. This report presents and evaluates      environmental impacts of our operations,
      by 102 sustainability awards, with 16 in 2021,
                                                                                                                                      the challenges and progress of our journey in 2021,       and taking an active role in the protection
      most notably the Singapore Apex Corporate
                                                                  90% of guests from            Cuba and Mexico                       and establishes our future focus and ambition.            and remediation of global ecosystems.
      Sustainability Award (Sustainable Business),
                                                                  China, Thailand, Republic
      Sustainable Business Award (Community) and
                                                                  of Korea, United States,                                  
      ASEAN Business Award (Skills Development).
                                                                  Vietnam and Mexico
                                                                                                                                                                                                Conducting business with suppliers and vendors
                                                                                                                                                                                                in a fair and transparent manner while working
                                                                                                                                                                                                in partnership to enhance societal benefits.
                                                                      Non-supervisor          Supervisor          Senior Management
                                         Gender                                                                                                                                                 Generating sustained, long-term
                                         Female                           44.0%                46.3%                    39.3%                                                                   returns for our shareholders.
         Total number
         of associates                   Male                             56.0%                53.7%                    60.7%
         (as of 31 Dec)

         6,621                           Above 50
         Number of                       Below 30                          39.4%                11.9%                   0.8%
         Nationalities                   Education
         (as of 31 Dec)
                                         Degree and above                  17.1%               46.8%                    70.2%

         50                              Diploma
                                         Technical & Vocational
                                         High School A level               21.4%                9.2%                    1.2%
    * B
       ased on Group reported
      data, excluding Bangkok,           High School O level              23.3%                 7.0%                    1.6%
      Cuba and newly opened              Primary School                    5.0%                 0.7%                    0.0%
      Doha and Corfu which were
      unavailable at time of reporting   No formal education               0.6%                 0.0%                    0.0%
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
6    OUR APPROACH                                                                                                                                                      OUR APPROACH                                                                                                                     7

     Our Sustainability Journey                                                                    2005                                                                Brand for Good
                                                                                                   Founding member of United
                                                                                                   Nations Global Compact Network
                                                                                                   Singapore; Ms Claire Chiang                                     Sustainable by design, Banyan Tree Group has an                      “Stay for Good” embeds core sustainable and stewardship
                                                                                                   began four-year term as inaugural                               established track record of delivering each step of the              values in operations and guest experience, promoting
                                                                                                   president for Singapore Compact                                 development process for individual hotels and precinct-              community engagement and partnership to drive long-term
                                                                                                   for CSR, now known as Global                                    level integrated developments and resorts. Stewardship               positive impact. We champion our ethos of “Embracing the
                                                                                                   Compact Network Singapore                                       of natural and cultural heritage is integrated holistically          Environment, Empowering People” through projects with
                                                                                                                                                                   from concept to sustained operations, with all brands                external beneficiaries supported by matching hotel and
                                                                                                                                                                   abiding by our proprietary “Stay for Good” programme.                guest donations to the Green Imperative Fund (see page
                                                                     2004                               2006                                             
                                                                                                                                                                                                                                        41), directed by the Banyan Tree Global Foundation.

                                                                     First resort-based                 First sustainability report
                                                                     marine lab established             published by Banyan Tree Group,
                                                                     in the Maldives                    ahead of its time in corporate
                                                                                                        reporting and transparency

    1992                                   2001
    American Express and                   Green Imperative
    International Hotel Association        Fund (GIF)                                                                                                              Spa for Good
    Environmental Award for                launched
                                                                                                                                                                   Showcase local heritage
    remediating “toxic site”
                                                                                                           We all share a responsib ility not
                                                                                                                                              only to safeguar d   and ingredients
    into Laguna Phuket                                                                                     but also to enhance both our human
                                                                                                           natural environm ents

                                                                                                                                                                   Vocational training
                                                                                                                                                                   through Spa Academy
                                                                                                                                                                                                             Stay for Good
                                                                                                                                                                                                             Hotel Operations            Guest Engagement:
                                      2010                           2007                                   SUSTAINABILITY REPORT
                                                                                                                                                                                                             Efficient and engaged
                                                                                                                                                                                                             with communities
                                                                                                                                                                                                                                         Passive and active
                                                                                                                                                                                                                                         activities connecting
                                                                                                                                                                                                                                                                             Meet for Good
                                                                                                                                                                                                                                                                             Sustainable events venue
                                      EarthCheck selected            Resource conservation initiated to support efficient                                                                                                                with culture and nature             Second-party verified
                                      as strategic partner for       operations; Greening Communities launched to raise                                                                                      Green Imperative Fund:
                                      external sustainability        awareness of climate change; Seedlings Mentorships                                            Gift for Good                             Guest and hotel             Annual Celebrations:
                                      certification                  launched to empower young people through                                                                                                matching donations          Earth Hour, Earth Day,
                                                                     education; Bintan Conservation Lab Launched                                                   Community craft                                                       World Environment
                                                                                                                                                                   showcase                                                              Day, World Food Day

              2014                         2009                                                                                                                    Retail with a difference

              Build for                    Banyan Tree
              Good and Stay                Global Foundation
              for Good frame-              established                                                                                                                                                                                       Build for Good
              works launched                                                                                                                                                      Eat for Good                                               Concept and Design:        Certify and
                                                                                                                                                                                  Social enterprise eatery                                   Local architecture         Benchmark: Design
                                                                                                                                                                                                                                             and materials              and operate against
                                                                                                                                                                                  Vocational training
                                                                                                                                                                                                                                                                        expectation (baseline)
                                                                                                                                                                                  for young adults                                           Construction:              and possibility
                                                                                                                                                                                                                                             Protect/remediate site     (best practice)
                                                                                                                                                                                                                                             and translate design
                                                                                                                                                                                                                                             mindset to operations

              2015                         2017                                               2019                                                                   2020                                            2021
              Stay for Good framework      Stakeholder-inclusive material analysis            25th Anniversary of Banyan                                             Greater Good Grants launched                    Established the Banyan Tree China
              expanded to include          to frame and direct sustainability                 Tree Group; 15th Anniversary of                                        to support external projects,                   Enterprise Environment and Community
              Meet for Good, Eat for       efforts; alignment of efforts with United          Banyan Tree Marine Lab in the                                          supplier code of conduct                        Fund with China Environmental Protection
              Good, Gift for Good          Nations Sustainable Development                    Maldives, 10th Anniversary of                                                                                          Foundation; joined Expedia Group in
              and Spa for Good             Goals; adoption of GRI core standards              Banyan Tree Global Foundation                                                                                          the UNESCO Sustainable Travel Pledge
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
8                                         OVERVIE W                                                                                                                           OUR APPROACH                                                                                                                     9

                                          Materiality                                                                                                                        Stakeholder Engagement
    The global pandemic has disrupted livelihoods and                                                for the four greatest material risks from our business, (waste,      Generation of sustained partnerships supports progress towards
    business, instigating our new materiality review to ensure                                       biodiversity, water scarcity, and climate change), and we            the SDGs, and our business is a vessel to communicate, engage
    we address the most current and pressing impacts to                                              include diversity, equality and inclusion, and health and            and bring together stakeholders to create shared value. Regular,
    stakeholders from our business operations. Presently there                                       wellbeing due to alignment with our core values. The exclusion       transparent and two-way communication builds trust and is
    are no hospitality sector-specific reporting standards, so we                                    of topics we previously reported on (e.g. leadership, supply         central to our stakeholder-inclusive approach to business.
    updated our 2017 review of published academic literature,                                        chain) reflects progress made, while new topics such as water
    as well as competitor and industry reports to incorporate                                        scarcity have emerged as increasingly important (see matrix).        We define our stakeholders as groups that our business has
    emerging material risks. Following consolidation, executive                                                                                                           significant impact on, and those with a vested interest in our
    management reviewed and approved for prioritisation a                                            This report is the last for our current material topics. For each    operations. We embrace diversity of stakeholders and the
    shortlist of 14 existing and emerging environmental, social and                                  topic, we present the scope and importance, our management           communication channels, to not just anticipate stakeholder
    governance (ESG) material risks pertinent to our business.                                       approach, commitments, responsibilities, targets and progress.       needs, but to engage and give stakeholders a platform to voice
                                                                                                     Further details on the alignment, selection, description and         concerns and needs. Stakeholders and their issues of interest,
    The severity and likelihood of material risk impacts were rated                                  progress for each material topic can be found online*.               and the engagement platforms we use are outlined in the table.
    following GRI (2021) guidance, via an online survey, with 659                                    In 2022, we shall establish baselines and triple-horizon
    senior and executive management respondents across Banyan                                        targets for our new framework against which we will                  In 2021, we continued to evangelise our sustainability
    Tree Group worldwide. Material topics were evaluated at the                                      track progress until 2030, aligned with the SDGs and new             philosophy within travel and tourism, our supply chain (page       to a growing sustainable travel movement by signing the
    residual level, considering the adequacy and effectiveness of                                    Singapore Stock Exchange (SGX) reporting frameworks. We              39) and employ a cross-sector collaborative approach to            UNSECO Sustainable Travel Pledge with Expedia Group.
    existing controls and progress, and comparing the impact of                                      will periodically review our materiality assessment to ensure        engage individuals, businesses, NGOs, public and private
    each topic from our business against other topics rather than                                    it addresses current stakeholder needs to deliver on our             institutions worldwide. The pandemic continued to challenge        We grew our partnership network to tackle global challenges
    within a global context that may not be within our control.                                      stewardship efforts through “Embracing the Environment,              in-person engagement and public gatherings, so we used             and threats, during a period of restricted movement, teaming
                                                                                                     Empowering People” and promoting responsible travel.                 this opportunity to strengthen online engagement with our          up Earth Day Network to combat climate change (page 15),
    External stakeholder opinions will be incorporated in 2022                                                                                                            associates through our new internal mobile application “BT         and issuing funding to eight NGOs in our inaugural round
    to define impact scope and develop mitigation strategies                                         *                     Connect”, and held an online pledge campaign for Earth Day.        of Greater Good Grants (pages 13, 18 to 25). As we engage
                                                                                                                                                                          Externally, we supported youth awareness online through the        through these platforms, we deepen our partnerships and
                                                                                                                                                                          UNGC Singapore platform, and added our voice and action            continue to develop our network for collective action for good.
                                                                        Environment       2022   2017      Social      2022       2017       Governance    2022    2017



                                                                                                                                                                              Employees                                                          Customers
                                                                                                   Climate Change
                                                                                                                                              Water Scarcity                                                                                     (Guests, Homebuyers)
                                                                                                                                                                              Engagement Opportunities

                                                                                                                                                                              • Regular dialogue sessions with senior management,               Engagement Opportunities
                                                                                                                                                                                 workplace visits and luncheons
    Increasing likelihood of occurrence

                                                                                                                                                                              • Townhall meetings, associate recognition events,                • Booking, on-site and post-stay platforms, evaluations
                                                                                                                                                                                 awards and outings                                                 and engagement (e.g. ReviewPro)
                                                                                                                                                                              • Newsletters (weekly Make a Difference, quarterly                • Digital concierge platforms, hotel apps (e.g. Intelity)
                                                                                                                                                                                 ROOTS), group announcements, and onsite                            and QR codes to display content
                                                                                                                                                                                 noticeboards                                                    • Engagement with associates, Stay for Good initiatives
                                                                                            Cultural Heritage
                                                                                                                                                                              • Green teams, innovation committees, nature clubs                   and the Green Imperative Fund
                                                                                                                                                                                 and other groups with frequent events and activities,           • Annual sustainability events, on-site activities and
                                                                                       Human Rights                                                                              supported by pro-bono day                                          presentations
                                                                                                            Diversity, Equality and Inclusion                                 • Trainings, workshops and seminars, Management                   • Information boards, posters and TV channels in travel
                                                                                                                                                                                 Academy (e.g. 8 culture workshops, on-the-job, cross               lounges, transportation, rooms and public areas
                                                                 Socio-economic Development
                                                                                                                                                                                 exposure, sustainability, lifestyle)                            • Social media (weekly), and press announcements
                                                                                                                                                                              • Brand app (BT Connect), innovation platform                        and news
                                                             Infrastructure Development                                                                                          (X-Change), SharePoint and Teams groups, social                 • Complaint and whistle-blower channels
                                                                                                  Health and Wellbeing                                                           media platforms
                                                                                                                                                                              • Associate satisfaction surveys, wellbeing surveys, and          Issues and Concerns
                                                                                                                                                                                                                                                 • Service,
                                                                                                                                                                                                                                                             experience and lifestyle
                                                                                                     Sex Tourism and Human Trafficking                                        Issues and Concerns                                                • Facilities, features and promotions
                                                                                                                                                                                                                                                 • Feedback, rating and recognition
                                                      Ethical Compliance                                                                                                      • Job security development and flexibility                       • Cleanliness, health and safety, environment
                                                      and Anti Corruption                                                                                                     • Remuneration and benefits                                      • Ethical practices
                                                                               Supply Chain
                                                                                                                                                                              • Health and safety                                              • Interactive and flexible communication
                                                                                                                                                                              • Happiness and wellbeing
                                                                                                                                                                              • Rights and ethical practice
                                                                                      Increasing magnitude of impact                                                          • Policy and procedure
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
10                                                                                                                                                                                                                                          11

     Owners                                                   Board                                                       Investors, Media                                         Community
     Engagement Opportunities                                 Engagement Opportunities                                    Engagement Opportunities                                 Engagement Opportunities

     • Owner representatives with regular communication      • Quarterly Reports, President’s Letter and newsletters   • Annual General Meetings                              • Events, meetings, forums and discussion groups
        through phone (toll free number), email or            • Annual Reports and AGM                                  • Financial result announcements and briefings         • Festivals and exhibitions, webinars and workshops
        messaging apps                                        • External and internal training and experts access       • Press releases and interviews, conferences and       • Consultation dialogues, town hall meetings and
     • Monthly owner and lifestyle letters, quarterly        • Compliance and risk management                            meetings                                                 community agreements
        Presidents letter annual reports and presentations    • Brand and PR communications (new openings,              • Media invitations, site familiarisation visits and   • Website and owned media, through comments and
     • Annual owner satisfaction surveys                       launches and news)                                          virtual tours                                            direct messaging
     • Onsite visits to owners and best practice             • Leverage domain expertise of Board on                   • Social media and industry speaking platforms for     • NGO, academic, charity and business collaborations
        demonstrations                                          strategic topics                                            thought leadership                                     • Greater Good Grant funding for local projects
     • Care and value-added services, gift products, owner   • Meet-up between Board and Management outside            • Sustainability website and quarterly ROOTED          • Podcasts presentations and reports
        experience offerings                                    of regular Board sessions                                   reports
                                                              • Product experience through property visits and                                                                   Issues and Concerns
     Issues and Concerns                                        other offerings                                           Issues and Concerns
                                                                                                                                                                                   • Local economic and capacity development
     • Revenue and productivity                             Issues and Concerns                                         • ESG indicators and performance                       • Social inclusion and youth engagement
     • Resource efficiency                                                                                              • Governance and tracking                              • Human rights, ethical practices and compliance
     • Customer happiness                                   • ESG performance and governance                          • Business and strategy updates                        • Waste pollution and environmental protection
     • Reputation and marketing                             • Regulatory exchange compliance                          • PR engagement                                        • Community collaboration and projects
     • Labour and benefits                                  • Corporate conduct and stakeholder engagement            • Business awareness and environment consciousness
                                                              • Internal controls and risk mitigation                   • Social responsbility to environment and people
                                                              • Branding DNA and reputation
                                                              • Diversity in inputs on business strategy
                                                              • Fostering wider stakeholders interest
                                                              • Product knowledge

     Suppliers,                                                                                                                                                                    Government, Industry
     B2B, Builders                                                                                                                                                                 Engagement Opportunities

     Engagement Opportunities                                                                                                                                                      • Senior management representation on
                                                                                                                                                                                     industry boards
     • On-site meetings, audits and remediation plans                                                                                                                            • Annual reporting, websites, awards and accolades
     • Supplier code of conduct declarations and new                                                                                                                             • Industry speaking and thought leadership platforms
       supplier evaluations                                                                                                                                                          e.g. UNGC engagement
     • Environmental Impact Assessments                                                                                                                                          • Consultation and capacity development workshops,
     • Regular communication with Regional Sales Offices                                                                                                                           partnership programmes
                                                                                                                                                                                   • Audit, inspections and certifications
     Issues and Concerns
                                                                                                                                                                                   Issues and Concerns
     • Revenue and responsible procurement
     • Health and safety                                                                                                                                                         • Responsible development and operation
     • Resource and waste management                                                                                                                                             • Advocating industry and ESG best practice
     • Compliance and governance                                                                                                                                                 • Low carbon transition
                                                                                                                                                                                   • Regulation and complaince
                                                                                                                                                                                   • Strategic collaboration
                                                                                                                                                                                   • Occupational health and safety
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
12       OUR APPROACH                                                                                                                      OUR APPROACH                                                                                              13

         Reporting Frameworks                                                                                                             Financial
     Businesses can play an important role in the successful        •	This report is voluntarily produced with reference to the
     resolution of some of the most pressing contemporary              Global Reporting Initiative (GRI) Standards: Core option
     global challenges for people and the planet. Tourism has          (2016), which provides credible international independent       Tourism will play an important role in the recovery of
     considerable potential to generate sustainable development,       standards. A complete GRI Standards content index is            national economies and global trade, with over 100 million
     support livelihoods and nurture resilient environments            provided online (           livelihoods worldwide depending on the restart of tourism
     on which it depends, particularly in Least Developed              This is our fifth annual sustainability report using the        for recovery and growth. The United Nations World
     Countries and Small Island Developing States where                GRI framework, and we will continue to report against           Tourism Organisation (UNWTO) called for diversification
     tourism accounts for up to 80% of domestic GDP.                   this framework for transparency and consistency.                of tourism in 2022 and beyond, to boost job creation
                                                                                                                                       and protect natural resources and cultural heritage.
     We employ multiple frameworks for the strategic                •	In 2021, the Singapore Stock Exchange (SGX) proposed a
     management of our material risks and to support transparent,      list of core ESG metrics aligned with GRI, TCFD, SASB and       The announcement of three new brands and two Banyan
     standardised and comparable communication of our                  WEF frameworks for implementation FY22. We transition           Tree brand extensions, along with the strengthening
     economic, environmental and social impacts, as well as            to this framework one year in advance, adopting metrics         of our sustainability and wellbeing offerings, builds on          Group Revenue          17%
     contribution towards sustainable development:                     that currently align with our existing reporting scope.         27 years of experience and commitment to sustainable              Revenue contribution   Fee-Based
                                                                                                                                       development, re-establishing our purpose and positioning          in 2021 (S$)
                                                                    •	As a founding signatory of the United Nations                   the Group for business in a next normal. The financial
                                                                       Global Compact in Singapore (UNGS), we apply the
                                                                       precautionary principle when managing and mitigating
                                                                                                                                       capital summary herein provides transparency as a core
                                                                                                                                       pillar of sustainability; a more detailed review can be found
                                                                                                                                                                                                         221.2m                 27%
                                                                       the impacts of our material risks, and align our efforts        in the annual report (pages 26 to 29). Financial sustainability
                                                                       and reporting with the UNGC’s Ten Principles for human          provides the fuel for the business as a vehicle “for good”,
                                                                       rights, labour, environment and anti-corruption.                creating shared value for people and the planet.
                                                                                                                                                                                                                                Branded Residences
                                                                                                                                                                                                                                and Extended Stay
                                                                    •	The 2030 Agenda for Sustainable Development makes               Our Group’s revenue includes Hotel Investments, Branded
                                                                       a specific call to tourism to support delivery of the           Residences and Extended Stay, and Fee-based business. As
                                                                       United Nations Sustainable Development Goals (SDGs),            at 31 December 2021, revenue from our Hotel Investments
                                                                       particularly #8: decent work and economic growth,               was contributed by Thailand (37%), Indian Ocean (62%)             Hotel Investments      1%
                                                                       #12: responsible consumption and production, and #14:           and Others (1%). Branded Residences and Extended Stay             Revenue contribution   Others
                                                                       life below water. We align our reporting with the SDG           consist of sales of Hotel Residences, Laguna residences and       in 2021 (S$)
                                                                       Framework and do not limit our ambition, but apply              Extended Stay and Development Site Sales. Our fee-based
                                                                       this global agenda to the local social and environmental
                                                                       context where we operate based on stakeholder needs.
                                                                                                                                       business comprises Hotel, Fund and Club management,
                                                                                                                                       Spa and Gallery Operations, Design and other services.
                                                                                                                                                                                                         59.5m                  37%

                                                                                                                                                                                                                                Indian Ocean

                                                                                                                                                                                                         Branded Residences     18%
                                                                                                                                                                                                         and Extended Stay      Hotel Residences
                                                                                                                                                                                                         Revenue contribution
                                                                                                                                                                                                         in 2021 (S$)           7%

                                                                                                                                                                                                         122.8m                 Laguna

         Report Scope
                                                                                                                                                                                                                                Residences and
                                                                                                                                                                                                                                Extended Stay

                                                                                                                                                                                                                                Site Sales
     This is Banyan Tree Group’s 16th annual sustainability         MATTER, our in-house socially motivated brand, due to
     report. This Report presents data for the calendar             cessation of business, or Angsana House in Singapore.
     year as of 31st December 2021, and focuses on hotel,
                                                                                                                                                                                                         Fee-based              64%
     resort, spa and gallery operations owned or managed            We report progress of Key Performance Indicators for each
                                                                                                                                                                                                         Revenue contribution   Hotel/Fund/Club
     by Banyan Tree Group’s headquarters in Singapore.              material topic over the past five years where available.
                                                                                                                                                                                                         in 2021 (S$)           Management
                                                                    Emissions data is reported for Scope 1 and 2, while residences
     Since our last report, the scope now includes eight new
     hotels and resorts: Dhawa Quzhou (China), Angsana Corfu
                                                                    and hotel construction are not currently reported as they reside
                                                                    beyond our reporting boundary with Scope 3 impacts. Previous                                                                         38.9m                  19%
                                                                                                                                                                                                                                Design and
                                                                                                                                                                                                                                Other Services
     (Greece), Banyan Tree Nanjing Garden Expo (China),             reports and additional information can be found on the Banyan
     Banyan Tree Doha at La Giale Mushaireb (Qatar), Banyan         Tree Global Foundation website at banyantreeglobalfoundation.
     Tree Puebla (Mexico), Garrya Huzhou Lucun (China),             com/stories-we-share. We welcome comments, questions and                                                                                                    17%
     Homm Bliss Southbeach Patong (Thailand) and Garrya             feedback on this report, directed to our Chief Sustainability                                                                                               Spa/Gallery
     Xi’an Lintong (China). The scope no longer includes            Officer Dr Steve Newman at                                                                                                     Operations
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
14                                                    OUR ENVIRONMENT                                                                                                                                15

     Our                                             Climate Change
     Environment                                  Climate change presents one of the greatest global
                                                  challenges of our time and COP26 highlighted the critical
                                                  point at which we stand, and the need for greater climate
                                                                                                                               levels. However, the return of international travel and planned
                                                                                                                               business growth requires a deep understanding of how to
                                                                                                                               decarbonise and achieve net-zero by 2050. Therefore, in 2021
                                                  transparency and a net-zero economy. Travel and tourism                      we mapped our Scope 1 and 2 emissions, with energy audits
                                                  contributes to, and is impacted by, climate change. At the                   planned for older properties, and a group-wide equipment
     Biodiversity and ecosystem goods             same time, a climate-friendly travel and tourism industry                    inventory to guide efficiency improvements in 2022. Solar
     and services support all life on             can be a catalyst for support in destinations at risk.                       panels were installed at Laguna Phuket Kindergarten to replace
                                                                                                                               half their power supply, and Power Purchase Agreements are
     earth, and the interconnectedness            Research commissioned by the International Tourism                           being explored across the Group to target eligible properties
     between the environment and                  Partnership (ITP, 2018) indicated the global hotel industry                  based on emissions, location and design. Working with
                                                  needs to reduce absolute carbon emissions by 66% by                          EarthCheck, we calculated science-based targets, accounting
     people highlighted by the ongoing            2030 and 90% by 2050 to stay within a 2oC climate                            for business growth to 2050 under multiple scenarios
     pandemic requires a coordinated and          change scenario. Our approach towards decarbonisation                        using the Sectoral Decarbonisation Approach to better
                                                  and climate change mitigation includes improvements                          understand our emission trajectory and reduction needs.
     collaborative approach to conserve,          in energy efficiency, awareness and behavioural change
     manage and restore natural systems.          programmes, increasing the prevalence of renewable                           As climate change remains a key material risk to stakeholders
                                                  energy, and spearheading greening projects. We embed                         and business, we are prioritising the strategic development
                                                  climate change and related issues in our business strategy,                  and integration of a decarbonisation strategy aligned with
     Our business is intrinsically dependent on   engage across the value chain, and promote responsible                       the World Travel and Tourism Council (WTTC, 2021)
     natural heritage, with biodiverse habitats   travel through a participatory stakeholder approach.                         industry guidance and the Task Force on Climate-Related
                                                                                                                               Financial Disclosures (TCFD) framework in 2022, which
     an attraction requiring our careful          Restricted traveller movements and temporary operational                     we will communicate in our next Sustainability Report.
     stewardship. We employ a science-            closures continued to keep Group total resource use (page
                                                  18) and waste production (page 19) lower than pre-pandemic
     based approach to detect and track
     change, implement efficient operations
     and resource conservation initiatives to
     mitigate impact, deploy education and
     awareness programmes to support action,
     and curate partnerships to access domain
     expertise needed to conserve and restore     Earth Hour
     sensitive ecosystems and threatened
                                                  Each year we give a voice to climate change awareness by
     species. This holistic approach extends      joining the global Earth Hour movement to turn off non-
     beyond traditional hospitality business      essential lights for one hour at our properties. Forty properties
                                                  participated in 2021, saving 6,761 kWh of electricity in a
     operations to support climate action and     single hour: equivalent to 18 months’ worth of energy to
     the Sustainable Development Goals.           power a four-room public housing unit in Singapore (ema.
                                         Our Maldives properties continue to extend this
                                                  initiative to each full moon, saving an additional 844 kWh
                                                  in 2021. Since 2017, individual engagement has increased
                                                  by 362% with 42,444 participants, and our Group has
                                                  saved 21,921 kWh, equivalent to 8.9 tonnes of CO2.

                                                  Properties                                     Participants                                              Energy Savings (kwh)

                                                  40                                             10,597                                                    6,761












                                                  2017    2018    2019   2020     40
                                                                                 2021              2017    2018     2019       2020    2021                  2017    2018    2019    2020    2021
SUSTAINABILITY REPORT 2021 - Banyan Tree Investor Relations
16                                                                                                                                                                                            OUR ENVIRONMENT                                                                                                            17

                                                                                                                                                                                             Resource Use
                                                                                                        Greening Communities

                                                                                                                                                                                             and Waste
                                                                                                        Since 2007, our Greening Communities programme has
                                                                                                        planted 532,494 trees in local communities to raise awareness
                                                                                                        of climate change, sequestering approximately 183,568
                                                                                                        tonnes of carbon (based on 40 kg of carbon sequestered
                                                                                                        per tree per year, and assuming 100% survival).

                                                                                                        In 2021, we planted 9,306 trees, despite challenges during
                                                                                                        the ongoing pandemic, including 5,150 trees planted in
                                                                                                                                                                                          Conservation of resources and waste reductions go                   EarthCheck Progress
                                                                                                                                                                                          beyond operational efficiency, to support climate
                                                                                                        Mexico’s Sierra Gorda Biosphere Reserve as part of a
                                                                                                                                                                                          change action and promote healthy communities and                   By end of 2021, 38 sectors including 30 hotels in which
                                                                                                        partnership with EARTHDAY.ORG’s The Canopy Project.
                                                                                                                                                                                          environments. The principles of reduce, reuse and recycle           we have management or ownership interest were
                                                                                                        During a month-long campaign, with strong support from
                                                                                                                                                                                          have been implemented at all properties, and resources              enrolled with EarthCheck. Gold or Platinum certification
                                                                                                        guests, each booking included a US$1 donation, which we
                                                                                                                                                                                          are conserved through improved efficiency, adoption of              has been achieved by 74% of enrolled sectors, while
                                                                                                        dollar-matched to raise US$10,300 for The Canopy Project.
                                                                                                                                                                                          new practices or technology, and awareness programmes               in 2021 the newly enrolled Banyan Tree Huangshan,
                                                                                                        Our contribution enabled The Canopy Project to plant
                                                                                                                                                                                          to encourage behavioural change and best practice.                  Banyan Tree Kuala Lumpur and Pavilion Hotel Kuala
                                                                                                        30,000 trees in Sierra Gorda Biosphere Reserve with the
                                                                                                                                                                                                                                                              Lumpur resorts achieved Bronze Benchmarked.
                                                                                                        support of 2,000 people from 50 communities, to counter
                                                                                                                                                                                          Our KPIs are a 5% annual reduction in energy, emissions,
                                                                                                        climate change, produce food and create bird habitats.
                                                                                                                                                                                          water and waste at each property, and the implementation
                                                                                                                                                                                          of at least one resource conservation initiative per

      Trees Planted                                                                                     Participants                                                                      property each year. Emission reductions focus on




                                                                                                                                                                                          Scope 1 and 2 as they remain within our control.
      9,306                                                                                             4,077

                                                                                                                                                                                          A strategic partnership with EarthCheck* since 2010
                                                                                                                                                                                          provides assurance, benchmarking and certification,

                                                                                                                                                                                          with offsite data validation continuing in 2021 due to the
                                                                                                                                                                                          pandemic preventing onsite audits. Energy and water use
                                                  2017       2018       2019       2020     2021                                     2017           2018      2019       2020     2021
                                                                                                                                                                                          by properties not registered with EarthCheck were verified
                                                                                                                                                                                          from financial documentation. Waste could not be verified
     Cumulative trees planted (bar)                                                                                        Cumulative tonnes CO 2 sequestered (line)                      and are not included, but we will standardise waste and
                                                                                                                                                                                          recycling tracking for all properties in 2022. Calculations
                                                                                                                                                                                                                                                                         Banyan Tree Lijiang
     532,494                                                                                                                                                183,568                       of percent water and waste recycled for the Group were
                                                                                                                                                                                          made on absolute values rather than averaged across
                                                                                                                                                                                          properties. Data presented may exhibit minor variance
     600,000                                                                                                                                                                   200,000    from previous reports due to auditing verification.
                                                                                                                                                                                                                                                                         Banyan Tree Bangkok
                                                                                                                                                                                          Total resource use is reported as the sum of all hotels, resorts,              Banyan Tree Mayakoba
                                                                                                                                                                                          offices and golf courses. Resource intensity for hotels and                    Banyan Tree Samui
                                                                                                                                                                                          resorts is presented per occupied room (POR) to allow                          Banyan Tree Vabbinfaru
     300,000                                                                                                                                                                   100,000
                                                                                                                                                                                          comparison at different occupancies. Travel restrictions                       Banyan Tree Ringha
                                                                                                                                                                                          continued to reduce occupancies, resulting in higher resource                  Banyan Tree Sanya
                                                                                                                                                                                          intensity values due to public area baseloads. Consequently,                   Banyan Tree Macau
                                                                                                                                                                                          no insightful comparisons were possible with regional industry                 Banyan Tree Cabo Marqués
               0                                                                                                                                                                     0    average or best practice data provided by EarthCheck.                          Angsana Ihuru
                               2007   2008      2009        2010       2011       2012      2013     2014   2015   2016   2017    2018           2019       2020       2021
                                                                                                                                                                                                                                                                         Angsana Velavaru
                                                                                                                                                                                                                                   earthcheck-                         Maison Souvannaphoum Hotel
                                                                                                                                                                                            company-standard_version-4_may18.pdf                                         Laguna Lăng Cô (Banyan Tree, Angsana,
                                                                                                                                                                                                                                                                            Golf, Laguna Services)
                                      Community conservation to restore and

                                                                                                                                                                                                                                                                         Laguna Phuket (Banyan Tree, Angsana, Cassia,
                                      protect Borneo’s rainforests                                                                                                                                                                                                          Golf, Laguna Holiday Club, Angsana Villas
                                                                                                                                                                                                                                                                            Resort, LRH Offices, Laguna Services)
                                                                                                                                                                                                                                                                         Laguna Bintan (Banyan Tree, Angsana,
                                      Location: Indonesia              Recipient: Borneo Nature Foundation
                                                                                                                                                                                                                                                                            Cassia and Golf)
                                      Borneo’s vast peatland forests are home to the largest remaining orangutan
                                      populations, provide economic and social benefits for indigenous communities,
                                      and are major global carbon stores. Unfortunately, they are being destroyed
                                      by annual fires resulting from decades of poor land management.                                                                                                                                                                    Banyan Tree Club & Spa Seoul
                                                                                                                                                                                                                                                                         Banyan Tree Yangshuo
                                      In 2021, four new community nurseries were established to empower rural                                                                                                                                                            Banyan Tree House in Singapore
                                      communities to grow native seedlings for reforestation, with the necessary                                                                                                                                                         Banyan Tree Chongqing Beibei
                                      resources and training provided. Over 47,000 seedlings were purchased                                                                                                                                                              Banyan Tree Anji
                                      from the nurseries, and planted in previously-burnt regions of the Sebangau                                                                                                                                                        Banyan Tree Huangshan
                                      National Park in order to regrow the forest, expand the area of wildlife                                                                                                                                                           Banyan Tree Kuala Lumpur
                                      habitat, and reduce risk of future fires. These planted seedlings are monitored                                                                                                                                                    Angsana Tengchong Hot Springs Village
                                      consistently, with high rates of planting success and seedling survival to date.                                                                                                                                                   Angsana Xi’an Lintong
                                                                                                                                                                                                                                                                         Pavilion Hotel Kuala Lumpur
                                      At the same time, in spite of challenges brought on by COVID-19
                                      restrictions, online resources were used to deliver environmental
                                      education and raise awareness in schools and clubs.
18                                                                                                                                                                                                                                                                                                 19

     Energy and Emissions                                                                                                                             Water and Waste
     Total energy use and corresponding Scope 1 and 2 greenhouse                                                                                      Total annual potable water use increased by 6% to 4.53                       Total waste reduced by 8% to 7,829 cubic metres and
     gas emissions (GHG) increased by 13% and 11% respectively                                                                                        billion litres and use POR increased by 2.5%, due to new                     waste production decreased by 12.5% to 14.0 litres POR for
     due to resuming operations and new openings. Energy                                                                                              and reopened operations. However, total water use in 2021                    EarthCheck registered properties and business units, largely
                                                                             Resource Conservation Initiatives
     use increased to 1,297,028 GJ, comprising 55% purchased                                                                                          was 18% lower than 2017. Thirty-six water conservation                       due to increased recycling efforts. Absolute waste production
     electricity, 42% stationary fuel and 3% mobile fuel, while                                                                                       initiatives saved 329 million litres of water, an equivalent                 in 2021 was 16% lower than 2017. Potentially hazardous
     GHG emissions increased to 113,660 tonnes. Total energy use             Number of Initiatives                                                    value of over US$765,000, while over 541 million litres of                   waste associated with the pandemic such as face masks
     and GHG emissions were both 24% lower than 2017 despite                                                                                          water used by the Group was recycled or recaptured.                          were disposed of according to local health regulations.
     new property openings, due to improvements in resource

     efficiency and some temporary operational closures in 2021.                                                                                      In partnership with the China Environmental Protection                       Recycling initiatives at 21 properties engaged over 2,200



                                                                                                                                                      Fund (see page 42), we installed safe drinking water facilities              participants, where waste was recycled, donated, or
     Energy use and GHG production intensity (POR) increased                                                                                          at Central Primary School in Yangshuo County, benefitting                    transformed into art to raise awareness of best practice
                                                                                                            2017    2018    2019       2020   2021
     by 3.4% and 6.6% respectively, largely due to baseloads                                                                                          1,096 students and teachers, and supported by education                      and reduce waste to landfill. In 2022, we shall implement
     and lower occupancies compared to pre-COVID. Seventy-                                                                                            activities on water conservation, health and safety.                         compulsory waste monitoring and recycling tracking at all
                                                                             Number of Properties
     four energy conservation initiatives saved 5.02 million kWh                                                                                                                                                                   properties including those not registered with EarthCheck.
     worth US$1.26m in 2021, predominantly driven by LED and
     air conditioner replacements, and energy-saving behavioural
     changes. We are targeting a complete elimination of





     incandescent bulbs and full transition to LEDs by end of 2023.
                                                                                                            2017    2018       2019    2020   2021

                                                                                                                                                                                                      Percent water                 Percent waste recycled,
     Energy                                                               Water
                                                                                                                                                                                                      recycled/recaptured           reused or composted

     1,297,028                                         1,897 4,670,111                                                            5,605                                             2021

     GJ (bar)                                          Megajoules per     KL (bar)                                             Litres per Occupied
                                                                                                                                                                                                      2020   16.7                   2020   16.5                   2020
                                                  Occupied Room (line)                                                                  Room (line)                                                   2019   25.5                   2019   18.3                   2018
     2,000,000                                                    2,000   8,000,000                                                           6,000                                                   2018   50.0                   2018   36.0                   2017            2021


                    2017     2018   2019       2020      2021


                                                                                         2017   2018        2019        2020          2021

                                                                                                                                                                                                      2017   39.8                   2017   36.5
     Greenhouse Gas Emissions                                             Waste

     113,660                                                185 7,829                                                                         14
     Scope 1 and 2, tonnes                    Kilograms Carbon Dioxide    m3 (bar)                                             Litres per Occupied
     e CO2 (bar)                    equivalent per Occupied Room (line)                                                                 Room (line)

       180,000                                                   200       16,000                                                             16

       140,000                                                   160       11,000                                                             12

       100,000                                                   120
                                                                            6,000                                                             8
                    2017     2018   2019       2020      2021                            2017   2018        2019        2020          2021

                                                                                                                                                           GREATER GOOD GRANT
                                                                                                                                                                                Safe Water Gardens
                                                                                                                                                                                Location: Indonesia
                                                                                                                                                                                Recipient: Safe Water Gardens, Loola Adventure Group

                                                                                                                                                                                Access to clean running water is a basic human right, but possessed
                                                                                                                                                                                by only three families in rural Bumi Indah village in Bintan. Pumps,
                                                                                                                                                                                water tanks and sinks were installed in 37 households delivering
                                                                                                                                                                                lifelong safe sanitation to homes, boosting self-esteem and reducing
                                                                                                                                                                                existing inequality between city and village populations.

                                                                                                                                                                                Installations used simple and reliable construction methods, with widely
                                                                                                                                                                                available materials so the community can maintain their water systems. An
                                                                                                                                                                                average of five taps per house were provided to serve water to the kitchen,
                                                                                                                                                                                bathroom and garden, encouraging good hygiene for COVID-19 prevention,
                                                                                                                                                                                as well as crop and flower gardening for improved food security.
20                                                                                                                                                                                                                                                                                                  21

     Food and the Environment                                                                                                                   Plastic Reduction and Elimination
     Food loss and waste accounts for over US$1 trillion in
     economic losses and 8% of greenhouse gas emissions                                                        280.7 tonnes                     Plastic production and consumption contribute to greenhouse
                                                                                                                                                gas emissions and pose a significant threat to the health
                                                                                                                                                                                                                                   Our property in Vietnam added a water bottling plant in
                                                                                                                                                                                                                                   2021, eliminating 360,000 plastic bottles annually, joining
     globally. Food production also uses 25% of global                                                         of food recycled or              and wellbeing of people and the planet. Since our pledge                           our properties in Bintan and the Maldives in bottling
     freshwater and a larger land area than China. Achieving                                                                                    to reduce single-use plastic on Earth Day 2018, we have                            locally to reduce plastic waste. The top ten performing
     net-zero is impossible without tackling food loss and waste,
                                                                                                               donated in 2021                  tracked 31 categories of plastic for reduction. Compared                           properties have reduced single-use plastic by more than
     and sustainable food choices benefit climate change,                                                                                       to a 2017 baseline, we have reduced single-use plastic                             80%, with seven properties achieving reductions over 90%
     biodiversity, water availability and personal health.                                                                                      by 53%, with almost 9 million less pieces of plastic used                          in 2021. The overall reduction trend in single-use plastic
                                                                                                                                                in 2021, totalling 28.6 million pieces of plastic prevented                        for the Group continues despite reduced operations, newly
     Our food waste goals are 30% reduction and 50% diversion                                                                                   from going to landfill or the environment since 2018.                              opened properties and the increase in select items due
     from landfill by 2025, with 50% reduction and 100%                                                                                                                                                                            to necessary health measures during the pandemic.
     diversion by 2030. Our diversion efforts recycled or donated                                                                               We used over 2,400 km less cling film in 2021 compared
     280.7 tonnes of food in 2021, but temporary closures                                                                                       to the 2017 baseline, with a cumulative saving of 4,514                            We support our reduction efforts with collaborative community
     prevented accurate measurement of the total food footprint                                                                                 km less cling film used since 2017: almost the distance                            clean-ups (see page 28) to remediate and cleanse natural
     of the Group. Our property in Ringha purchased three pigs                                                                                  from Singapore to South Korea. Of three prioritised items,                         systems, support a shift from a single-use disposable society,
     for recycling food waste, and our team in Tamouda Bay                                                                                      we have reduced 2.4 million straws (98% reduction), 1.7                            as well as protect biodiversity threatened by plastic waste.
     partnered with Ekogeste to recycle frying oil into biodiesel.                                                                              million bottles (41%) and 1.3 million bags (46%) across the
     Composting organic waste at our property in Vietnam                                                                                        Group. Bag use increased in 2021 due to ongoing COVID-
     produced an additional 180 tonnes of natural fertiliser, with                                                                              associated health protocols. These reductions were achieved
     a saving of US$51,662 from purchasing chemical fertiliser.                                                                                 despite the inclusion of use by newly opened properties.

                                                                                 Food diversion can reduce emissions, and the ongoing
                                                                                 partnership with Scholars of Sustenance in Thailand            Total percent reduction
                                                                                 contributed a further 6.8 tonnes of diverted food, and saved   Percent Reduced (bar)
                                                                                 12.9 tonnes of GHG equivalent emissions. To date this
                                                                                 partnership has provided 40,868 servings to people in need,
                                                                                 diverting almost 10 tonnes of food from landfills, saving
                                                                                 16.9 tonnes of CO2 equivalent emissions. Meat Free days
                                                                                 continued at 23 properties to support methane reductions
                                                                                 and awareness of climate change impact from food, and 13
                                                                                 properties operated organic gardens and farms. Our organic                                               2020   54.0
                                                                                 farm ORI9IN in Chiang Mai, Thailand, opened the ‘Waiting
                                                                                 for May’ picnic restaurant serving field-to-fork sustainable
                                                                                                                                                                                          2019   45.0
                                                                                 dishes made using locally grown and sourced ingredients.                                                 2018   24.0
                                                                                 Sustainable food is not just what you eat, but where                                                                                     28,577,896
                                                                                 it comes from and how it is produced. To support our                                                                                     pieces of plastics
                                                                                 understanding of our food supply, we partnered with a Pew
                                                                                 Charitable Trust project to better understand IUU (Illegal,    2018              2019      2020   2021
                                                                                                                                                                                                                          removed since 2018
                                                                                 Unreported and Unregulated) seafood in our Phuket supply
                                                                                 chain, to learn lessons for implementation in the Group.

                               Strengthening community stewardship towards                                                                                                     Tackling agricultural waste to protect threatened water

                                                                                                                                                       GREATER GOOD GRANT
                               the conservation of unique aquatic wildlife                                                                                                     bird species in a high-priority wetland in Cambodia
                               in India’s Ghaghra-Sarju River system
                                                                                                                                                                               Location: Cambodia                 Recipient: NatureLife Cambodia
                               Location: India         Recipient: Wildlife Conservation Society, India
                                                                                                                                                                               Agricultural waste in the marshes and flooded grasslands of the Anlung Pring Protected
                                                                                                                                                                               Area, a high-priority wetland in Cambodia, threatens the resident population of
                               Strengthening community participation and amalgamating traditional
                                                                                                                                                                               globally threatened Sarus Crane. A community-based waste disposal system was
                               lifestyles with conservation initiatives supports the conservation of
                                                                                                                                                                               implemented in consultation with local communities to better manage and dispose
                               unique aquatic wildlife and establishes a self-sustainable, community-led
                                                                                                                                                                               potentially hazardous agricultural chemical waste, mitigating risk of leaking potentially
                               conservation model for others to follow. A makeshift “turtle school” at the
                                                                                                                                                                               toxic agro-pollutants into an already fragile, fragmented wetland ecosystem.
                               River Conservation Centre benefitted 154 non-school going children from
                               four hamlets, imparting primary education and nurturing conservation
                                                                                                                                                                               Interviews revealed willingness of local villagers to dispose of waste properly following
                               awareness. Alternate livelihood training in innovative small-scale farming to
                                                                                                                                                                               awareness meetings that developed understanding about the impact of pollution on
                               28 women and river tourism to 24 fishers helped reduce families’ dependence
                                                                                                                                                                               agricultural land, human health, and local wildlife. Following requests for the scheme
                               on riverbed agriculture and aquatic wildlife, and further support food and
                                                                                                                                                                               to be expanded, waste disposal systems have been installed in four villages, training
                               nutritional security of households with no or limited land resources.
                                                                                                                                                                               sessions and awareness meetings organised among farmer groups, and rangers trained
                                                                                                                                                                               to both track and record wildlife poisoning incidents and intercept illegal hunting.
22                                                                                                                                                       OUR ENVIRONMENT                                                                                                                     23

       Degraded mangrove ecosystem restoration and                                                                                                      Biodiversity and

                                                                                                                                 GREATER GOOD GRANT
       community empowerment in Mahakam Delta                                                                                                           The Environment
       Location: Indonesia     Recipient: Titian Lestari Foundation

       The Mahakam Delta in Borneo provides significant carbon                                                                                        Biodiversity loss continues at an unprecedented rate
       sequestration combating climate change as well as home to critically                                                                           due to human activity, requiring the conservation and
       endangered species. Reforesting mangroves and establishing alternative                                                                         regeneration of natural ecosystems. Our efforts support
       livelihoods for locals is crucial to restoring this degraded delta.                                                                            the transformation of destinations to more sustainable and
                                                                                                                                                      resilient models founded on stewardship and responsible use.
       Plastic polybags typically used to protect seedlings were replaced
       by environmentally friendly ecopolybags made from woven nipah                                                                                  A holistic approach to protect the environment starts with
       palm leaves. Durable against natural elements, these ecopolybags                                                                               design, through construction to operation, integrating natural
       have also given locals a new skill to generate additional income.                                                                              habitats and wildlife of conservation importance. Risk
                                                                                                                                                      assessments for new development projects protect nearby
       A community nursery developed by this project accommodates                                                                                     sensitive habitats or areas of high biodiversity. Twenty-
       7,500 mangrove seedlings, with 5,000 mangrove trees planted in                                                                                 four of our properties in ten countries are in or adjacent
       10 ha of degraded mangrove forest. This was supported by survival                                                                              to areas of protected status or high biodiversity*. Our Stay
       monitoring and awareness sessions on the damaging nature of plastic                                                                            for Good programme invites guests to connect and engage
       waste, and importance of protecting the mangrove ecosystem.                                                                                    actively and passively with natural heritage to increase
                                                                                                                                                      awareness, promote engagement and responsible travel.

     Biggest item reductions (Numbers)

                                                                                                                                                      Citizen Science
                                       Straws          2,421,690

                                                                                                                                                      Participants                                                          Shark sightings

                                                                                                                                                      2,670                                                                 448







                                       Water Bottles   1,765,979            Biggest item reductions (Percent)
                                                                                                                                                                                 2017     2018     2019    2020   2021                               2017     2018    2019    2020   2021
                                       Cotton Buds     950,863

                                       Garbage Bags    872,499
                                       Minibar Items   553,953
                                                                                                                Disposable      99.2
                                       Butter/Jams     505,120
                                                                                                                Stir sticks     98.6

                                                                                                                                                                                                            Better the devil you know: Addressing
                                       Shopping Bags 399,448

                                                                                                                                                           GREATER GOOD GRANT
                                                                                                                Straws          98.0
                                       Shower Caps     254,359

                                       Stir Sticks     234,902
                                                                                                                Garment covers 95.6                                                                         key data gaps for effective management
                                                                                                                Mints           86.6                                                                        of devil rays in the Indian Ocean
                                       Coffee          199,799                                                  Minibar items   86.4
                                                                                                                                                                                                            Location: Indonesia    Recipient: Newcastle University, UK
                                                                                                                Butter/Jams     77.2

                                                                                                                Cotton buds     73.8                                                                        Species-specific data is needed to inform effective conservation and
                                                                                                                                                                                                            sustainable fisheries management of endangered devil rays in Indonesia.
                                                                                                                Shopping Bag    71.8
                                                                                                                                                                                                            Training was given to Palabuhanratu Harbour Port Authority and students
                                                                                                                Canape          67.9                                                                        from Universitas Padjadjaran, who sampled 47 Giant Devil Rays and 61
                                                                                                                containers                                                                                  Bentfin Devil Rays caught in small-scale fisheries in West Java, eastern
                                                                                                                                                                                                            Indian Ocean. Vertebrae samples were aged, and tissue samples underwent
                                                                                                                                                                                                            genetic analysis to determine population structure in the Indian Ocean.
                                                                                                                                                                                                            This information furthers our understanding of population boundaries
                                                                                                                                                                                                            of these highly mobile species, a necessary step for management.
24                                                                                                                                                                                                                                                                                       25

     Science-Based Conservation
                                                                                                                                                        Endangered Species Conservation
     Meaningful engagement with experts through cross-sector
     collaboration supports our goals to protect, manage and                                                                                            Turtle conservation programmes at six properties generate
     restore biodiversity. A strategic and science-based approach                                                                                       awareness among travellers, local communities and fishermen
     to conservation partners with stakeholders possessing domain                                                                                       through nest protection and release of 419 hatchlings in
     expertise to engage and educate travellers, communities and                                                                                        2021 in partnership with local organisations and research
     our associates. Our adaptive conservation framework addresses                                                                                      centres in Indonesia, the Maldives, Mexico and Vietnam.
     key global issues, critical habitats and priority species†.
                                                                                                                                                        Annual monitoring of shark populations in the Maldives was
     Dedicated conservation centres in the Maldives and                                                                                                 put on hold during the pandemic. Following a call to reopen
     Indonesia support education, restoration and research                                                                                              the shark fishery in the Maldives, the Ocean Geographic
     programmes. We actively seek and support partnerships                                                                                              Society organised an online expert panel discussion that our
     to address local conservation needs and generate data for                                                                                          team joined alongside marine biologist Dr Sylvia Earle to
     local and regional management. In 2021, the inaugural                                                                                              support continuation of shark protection in the Maldives. Our
     recipients of our Greater Good Grants implemented                                                                                                  data were shared with the Ministry of Environment, to inform
     projects to conserve threatened ecosystems and species.                                                                                            their decision to continue protection for sharks in the Maldives.


     Turtle Conservation                                                                                                                                                                                                    Awareness and education serve as the cornerstone for

                                                                                                                                                                                                                            conservation. We promoted awareness and engagement among
                                                                                                                                                                                                                            our associates through Earth Day and World Environment

                                                                              Turtle Released                                                                                                                               Day campaigns, with 2,900 associates making 8,437 pledges

     284                                                                                                                                                                                                                    to change behaviour to conserve the environment and tackle



                                                                                                                                                                                                                            climate change by car-pooling, recycling waste or eating



                                                                                                                                                                                                                            plant-based meals in 2021. Our team in Penang, Malaysia
                                                                                                                                                                                                                            also celebrated World Pangolin Day by partnering with
                                     2017     2018     2019    2020   2021                        2017    2018    2019   2020                    2021
                                                                                                                                                                                                                            1StopBorneo Wildlife to host an educational webinar.

                                                                                                                                                                                                                            Collective partnership and action is required to deliver
                                                                                                                                                                                                                            on conservation goals, and our “Greater Good Grants”
                                                                                                                                                                                                                            issued by the Banyan Tree Global Foundation supported
                                                                                                                                                                                                                            conservation projects that promoted community
                                                                                                                                                                                                                            stewardship and conservation of threatened species
                                                                                                                                                                                                                            in India, Indonesia, Cambodia and Vietnam. Our
                                                                                                                                                                                                                            partnership with the China Environmental Protection
                                                                                                                                                                                                                            Foundation constructed clownfish breeding facilities at
                                                                                                                                                                                                                            the South China Sea Institute of Oceanology to support
                                                                                                                                                                                                                            population recovery through large-scale breeding.

                                                                                                                                                        Environmental Monitoring
                                                                                                                                                        Long-term monitoring detects environmental change
                                                                                                                                                        and informs conservation efforts. Annual reef monitoring
                                                                                                                                                        using established and scientifically rigorous protocols
                    Conservation of muntjac in
                                                                                                                            GREATER GOOD GRANT

                                                                                                                                                        was conducted for the ninth consecutive year in Bintan,
                                                                                                                                                        and extended from three to six sites. In the Maldives,
                    Bach Ma National Park                                                                                                               annual reef monitoring was not feasible for the seventh
                                                                                                                                                        consecutive year due to challenges getting a team in place
                                                                                                                                                        during the ongoing pandemic, but will resume in 2022.
                  Location: Vietnam                     Recipient: Global Wildlife Conservation
                                                                                                                                                        Surveys are supported by data from citizen scientist sightings,
                  Bach Ma National Park is home to two endemic threatened species of                                                                    to detect long-term variation in the presence and abundance
                  muntjac deer. Information on their populations is sparse but urgently                                                                 of easily recognised charismatic megafauna such as birds,
                  needed to create effective conservation strategies. Populations were                                                                  sharks or turtles. Any associate or guest, with minimal training
                  assessed using non-invasive scientifically robust systematic surveys from                                                             and guidance, can contribute observations as a citizen
                  40 camera-trap stations on the Bach Ma summit. Artificial mineral licks                                                               scientist in the Maldives and in Bintan, and we expanded
                  were used at half the stations to assess effectiveness at increasing muntjac                                                          this initiative to Phuket in 2022. Participation in our specially
                  detection rates. Preliminary data indicate a potentially sizeable population                                                          curated programmes allows travellers to connect with local
                  in the area, with detections at 15 sites, and data are being analysed to                                                              nature, learn about the animals they see, and contribute
                  identify patterns in distributions needed for future management.                                                                      their sightings data to support conservation action.
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