02 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 03 IN JUNE 2012, 20 YEARS AFTER THE 1ST “EARTH SUMMIT”, STATE AND GOVERNMENT OFFICIALS ARE MEETING ONCE AGAIN IN RIO DE JANEIRO TO FOCUS ON SUBJECTS THAT HAVE BECOME ESSENTIAL FOR THE FUTURE: SUSTAINABLE DEVELOPMENT AND THE “GREEN ECONOMY”. Vianney Mulliez: Auchan is highly attentive to such subjects: in March 2011, the entire Group, including all business sectors and countries, joined the Global Compact, a UN initiative launched in 1999 to promote social, environmental and corporate responsibility across companies worldwide. This pact is supported by thousands of companies of all sizes, with one shared objective: to participate in a collective strategy to steadily progress towards a sustainable economy. 2011 WAS AN IMPORTANT YEAR FOR THE AUCHAN GROUP: COMPANY MEMBERS, PARTNERS AND CUSTOMERS CELEBRATED THE GROUP’S 50TH ANNIVERSARY WITH A FOCUS ON SOCIAL RESPONSIBILITY.

Vianney Mulliez: Sustainable development and corporate social responsibility have been key focuses throughout these anniversary celebrations. The Auchan youth foundation has been extended to all 12 countries where the Group is present. This foundation is now open to proposals from all our hypermarkets for social solidarity initiatives aimed at young people in difficulty or from underprivileged neighbourhoods. Each project provides an opportunity to combine the expert skills of our company members with those of non-profit organisations involved in the local community. “Citizen Days” were also held in France for non-profit organisations such as Restos du cœur and Banques Alimentaires.

Patrick Coignard: The environment has also been a key focus throughout all our initiatives and events. “Green Days” were held at all hypermarkets and supermarkets in our different countries: a day for planting trees in cities, often involving children from local schools, because trees play an essential role in minimising climate change and atmospheric pollution. These “Green Days” were so successful that many stores now want to make them a yearly event. 2011 WAS ALSO MARKED BY THE RELEASE OF THE FIRST INTERNATIONAL STANDARD CONCERNING CORPORATE SOCIAL RESPONSIBILITY – ISO 26000. THIS STANDARD PROVIDES GUIDELINES RATHER THAN OFFICIAL REQUIREMENTS AND MARKS THE BIRTH OF AN INTERNATIONAL CONSENSUS ON SOCIAL RESPONSIBILITY ISSUES THAT BUSINESSES NEED TO ADDRESS THROUGHOUT THEIR OPERATIONS. Vianney Mulliez: Reporting is a key process in corporate social responsibility and this is highlighted in ISO 26000: for companies, reporting involves identifying priorities for sustainable development, describing resources deployed and announcing results. The Auchan Group has been publishing a yearly sustainability report(1) since 2010 which is aimed at both an internal and external readership and presents our strategies for growth and progress, including those that fall within highly diverse national regulatory, economic and social environments. Patrick Coignard: Our international sustainable development synergy was created in 2008. Ever since, the Group has been developing internal expertise in the field of sustainable development. In parallel, we have set objectives to target common concerns that are shared by all countries: decrease our environmental impact, develop a range of sustainable products accessible to a large number of consumers and offer healthy food ranges in response to our customers’ dietary concerns. Patrick Coignard: A strategy for growth and progress requires measuring and comparing different elements over time; the Auchan Group has been using sustainable development indicators for this purpose since 2009. These indicators need further improvement and the data collection process requires a standardised process in order for the progress chart to be effective. This is a key concern: ISO 26000 introduces the notion of “an organisation’s performance with regard to the society in which it operates and with regard to its impact on the environment”.

ONE OF THE GROUP’S SUSTAINABLE DEVELOPMENT PRIORITIES IS TO DEVELOP AN OFFER THAT USES SUSTAINABLE PRODUCTION METHODS, PARTICULARLY IN THE FOOD SECTOR. Vianney Mulliez: The food industry produces over 20% of the world’s greenhouse gas emissions. In 2011, the United Nations Food and Agriculture Organization – UNFAO(2) – alerted the international community about the pressing need for the food industry to consume less energy. To minimise transport, the Auchan Group has increased its line of local and regional produce, with stores in all countries developing partnerships with local producers and regional SMEs. Our logistics system encourages alternative, cleaner methods of transport, with an increasing use of rail and river transport. In France, such methods enabled the elimination of 4,645 trucks on the road in 2011. Patrick Coignard: Organic farming is also one of the solutions used to minimise greenhouse gas emissions and store CO2 more efficiently in the soil. This is why we have made it a priority to expand our organic food range and make it accessible to all. In all our countries, particularly in the EU, Auchan has developed its own organic produce ranges using sustainable farming methods.

INTERVIEW SOCIAL RESPONSIBILITY: CENTRAL TO OUR CORPORATE VISION INTERVIEW BY MARIE-HÉLÈNE BOIDIN-DUBRULE, COMMUNICATIONS DIRECTOR IN CHARGE OF SUSTAINABLE DEVELOPMENT. Our strategies for growth and progress are developed within a wide range of national regulatory, economic and social environments.“ Vianney Mulliez “ Since 2008, when the international synergy was created, we have been working at Group level to develop internal expertise in sustainable development.“ Patrick Coignard “ Vianney Mulliez Chairman of the Board of Directors Patrick Coignard Chairman of Spain and Portugal hypermarkets, Chairman of sustainable development synergy (1) In 2010, an initial “Group sustainability” report was distributed internally. In 2011, a digital report was published (available on aimed at internal and external readers.

(2) UNFAO : United Nations Food and Agriculture Organization.



PRESENTATION OF THE AUCHAN GROUP THE AUCHAN GROUP IS ORGANISED INTO INDEPENDENT AND COMPLEMENTARY LINES OF BUSINESS. IN 2010, E-COMMERCE BROUGHT A NEW DIMENSION TO THE GROUP, BECOMING ITS 5TH LINE OF BUSINESS AND COMPLEMENTING ITS HISTORICAL CORE ACTIVITIES – HYPERMARKETS, SUPERMARKETS, IMMOCHAN AND BANQUE ACCORD. ACTIVITIES DISTRIBUTED ACROSS 12 COUNTRIES AND REGIONS 2ND GROUP SUSTAINABILITY REPORT HYPERMARKETS 12 countries and regions 616 hypermarkets Turnover: €35.4 bn 235,000 employees SUPERMARKETS 5 countries 759 supermarkets Turnover: €7.2 bn 27,500 employees IMMOCHAN 12 countries and regions 320 managed shopping centres Turnover: €503 bn 550 employees BANQUE ACCORD 10 countries Net banking income: €353 M 2,000 employees OTHER BUSINESSES 3 countries 22 Alinéa stores 10 Little Extra stores E-Drive, E-commerce Turnover: €837 M 4,200 employees ■ Hypermarkets ■ Supermarkets ■ Oney Banque Accord ■ Immochan ■ Other businesses INTERNATIONAL PRESENCE FRANCE LUXEMBOURG SPAIN ITALY PORTUGAL POLAND HUNGARY ROMANIA UKRAINE RUSSIA CHINA TAIWAN China 45 Taiwan 18 Russia 48 Ukraine 8 Romania 9 Hungary 12 Poland 26 Portugal 33 Italy 52 Spain 53 Luxembourg 1 France 126 France 268 Poland 27 Italy 276 Spain 125 Russia 63 DISTRIBUTION OF REVENUE PER BUSINESS SECTOR (%) NUMBER OF HYPERMARKETS PER COUNTRY 79.7 16.3 1.1 1.0 1.9 DISTRIBUTION OF EMPLOYEES PER BUSINESS SECTOR (%) NUMBER OF HYPERMARKETS PER COUNTRY 10.2 87.3 0.2 0.7 1.6 269,000 EMPLOYEES (equivalent number of full-time employees) 431 HYPERMARKETS (excluding the 185 RT Marts in China) €44.4 bn TURNOVER 759 SUPERMARKETS



• Our human resources policies are founded on the notion of continuous improvement, focusing on improving working conditions and developing a more participatory management model, so that value creation can be shared by all. • A culture of diversity is nurtured, promoting gender equality, prospects for disabled employees, intergenerational relations and the development of schemes and initiatives for young and senior citizens. OUR 3 IDEAS FOR THE FUTURE • 7,000 additional shareholder employees in 2012. • Jointly develop more diploma-granting and sandwich courses with partner schools and universities.

• Support the development of a dozen projects initiated by employees, with candidates selected for their “Creative Attitude”. 3 FIGURES FOR 2011 269,000 EMPLOYEES IN 12 COUNTRIES 152,000 EMPLOYEES IN 9 COUNTRIES OWN 11.9% OF THE GROUP'S STOCK 4.4 MILLION TRAINING HOURS PROVIDED BY THE GROUP IN 2011


08 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 09 FIGHTING JOB INSECURITY Since 2007, Auchan France has systematically offered employees the choice of taking on full-time positions. Over 3,000 employees have taken this opportunity and have gone from working a 28-hour week to a 35-hour week. Auchan also offers benefits and perks for its employees. Auchan provides private health insurance and social benefits, even in countries where doing so is not common practice. In 2011, Auchan Ukraine considerably improved medical insurance coverage for its employees, going well beyond standard company practice for the country. An anti-HIV health prevention programme has also been launched, with poster campaigns and awareness-raising meetings held in stores. In some countries, depending on the local context, employees can shop at their store at a discounted rate, and receive a transport allowance, meal vouchers and/or medical services. Pre-school childcare facilities are available for children of employees in France and Portugal. Auchan China implemented an EEC(1) system to improve working relations and to assist employees facing hardship. All stores have a social fund and a committee that meets regularly to grant emergency financial support or zero-interest loans.

KEY FIGURE 4,381,411 training hours in 2011 OFFERING OPPORTUNITIES FOR OUR EMPLOYEES Training and internal promotions contribute to employee reliability, professionalism, enthusiasm and recognition. In 2011, almost 4.4 million hours of training were provided throughout the Group. While these courses primarily target specific positions, they are also used as an opportunity to raise awareness amongst employees on matters concerning the company’s social and environmental responsibilities. Common modules are provided for all positions in all countries, giving an overview of the Group’s sustainable development policies. Other more specific modules are offered to complement the main programmes focusing on subjects such as energy savings, waste sorting, sustainable products, healthy diet, health and safety, and social solidarity. These courses are held in an environment that encourages individual expression from participants. Auchan prioritises internal promotion. In China, 21% of retail department managers are former store employees, 100% of retail sector managers are former retail department managers and 100% of store managers are former retail sector managers. During 2011, RT Mart Taiwan focused on identifying internal talents and key skills to create future managerial teams. In France, Auchan developed an innovative career management system in response to the company’s need to expand and diversify its operations. The identification process was improved, and employees with potential received better support and guidance on an ongoing basis.

OPEN TO ALL PROFILES Offering a broad range of professions, the company places great importance on integration, making a large number of its career openings accessible to people of all backgrounds. A lack of qualifications is not necessarily a hurdle in terms of employment opportunities. Working together with the national French employment centre, Auchan France runs a specific scheme to facilitate employment for under-qualified job seekers. Before they sign their employment contract, all beneficiaries of this scheme go through an orientation period consisting of general training followed by a week’s on-the-job training in the store. Auchan France runs several schemes to counter discrimination in recruitment. The “1,000 employment opportunities” operation was held for the 3rd year running. This scheme was set up to recruit young people from underprivileged neighbourhoods with problems entering the job market.

Initially aimed at cashiers and other staff, the “Recruitment without a CV” operation has been tried out for recruiting managers in the Nord region. Hypermarkets and supermarkets in Italy have worked in collaboration with job centres and municipalities, supported by the Ministry of Public Instruction, to recruit 200 job seekers with disabilities. With the same goal in mind, Immochan held job fairs in its shopping centre in Portugal. Organised jointly by stores and employment partners, these events provided an opportunity to publicise 1,000 job offers. EMPLOYEES OPPORTUNITIES FOR ALL PROFILES AS A RESPONSIBLE EMPLOYER, AUCHAN TAKES A PROACTIVE AND INCLUSIVE APPROACH TO EMPLOYMENT IN ITS 12 COUNTRIES, OFFERING POSITIONS TO A WIDE RANGE OF PROFILES AND ENSURING A HIGH QUALITY OF LIFE FOR ITS EMPLOYEES. THE COMPANY ENDEAVOURS TO IDENTIFY TALENTED INDIVIDUALS, OFFERING THEM SPRINGBOARDS FOR SUCCESS AND PROVIDING THEM WITH THE RESOURCES THEY NEED TO EXPRESS THEIR TALENT.

(1) Employer – Employee – Committee. CLOSE-UP PÃO DE AÇÚCAR FOUNDATION The Pão de Açúcar Foundation is a social fund that was initiated in Portugal in 1992 by company executives with the mission of creating and nurturing cooperation, mutual aid and solidarity for employees and their families: it runs an educational support and job training scheme and offers activities for retired employees and assistance for families in times of hardship. In 2011, the foundation set up an equipment bank for lending items such as pushchairs, to facilitate life for company employees. A website was also created to promote the foundation’s activities. In 2010, the Amadora store opened a pre- school childcare centre for children of employees, open all year round for children in the local community. A 2nd pre-school childcare centre will be opening in 2012. IN-HOUSE TRAINING 2009 2010 2011 Total number of hours 4,023,987 4,153,166 4,381,411 Overall training rate 79% 79% 81.6% Employee training rate 66% 76% 75.8% Management training rate 74% 83% 83.2% Senior executive training rate 64% 85% 77.4% Average number of training hours per employee 20.1 19.3 20.7 2010 2011 214,877 211,550 FIGURES FOR ALL EMPLOYEES* –1.58% +5.5% Full- time 67.6% Part- time 32.4% Permanent contract 11.8% Fixed-term contract 88.2% 2011 31.5% INTERNAL PROMOTION RATE 2011 GROUP EMPLOYMENT STRUCTURE * Excluding RT Mart China.


10 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 11 DEVELOPING A MORE PARTICIPATORY MANAGEMENT MODEL Business success is underpinned by listening to and involving those who are in direct contact with customers. All hypermarket and supermarket managers started their career at Auchan in front-line jobs. The “If I were a customer” training module, launched in France and Spain in 2009, puts employees in the shoes of customers as they do their shopping: they assess the overall atmosphere, clarity of offers, availability of sales assistants, queueing times at the check-out, etc. The conclusions drawn from this study are used to improve the shopping experience and customer relations. For its 50th anniversary, Auchan wanted to tap into the wealth of its employees’ talents by launching a call for internal candidates to create a corporate signature embodying all the Group’s entities. The signature presented by Sylvain Fauconnier, a designer from Auchan Production, was selected from the 750 signatures designed by teams and company members across the Group’s 12 countries, representing a perfect balance between the company’s roots, values and forward-looking principles.

Exchange of experience, insight into other cultures and broadening of professional horizons: 80 company members travelled to meet their peers as part of the Erasmus operation. In the summer of 2011, they travelled in small groups to visit stores and meet teams in different countries. An exchange was organised between Atak and Auchan Russia teams, and the teams in France, Spain and Italy. The company members returned to their respective countries with innovative ideas. The company embarked upon the management 2.0 to develop interaction between colleagues, launching forums for colleagues and stores. To mark the Group’s 50th anniversary, the French and Italian “Simplynautes” of “Mysimplymarket” could chat with Vianney Mulliez, Group Chairman, to discuss the Group’s results and prospects. In Portugal, the internal social network “Entre Nos” was set up in 2011. It is used for announcing and communicating corporate and business information concerning the company.

On its 1st birthday, AuchanCnous had over 6,500 members. The network has a wealth of exchanges on a daily basis, enriched with offers, articles on special interests, news on recent innovations and updates on in-store events. KEY FIGURE €1.62 billion of company stock is owned by shareholder employees SHARING SUCCESS Auchan has been operating an employee shareholder scheme since 1977, through Valauchan common investment funds. This shareholding scheme is one of a kind in the mass retail sector. Company members have the opportunity to benefit from the value they helped create and to build an investment fund. In Spain, for example, average assets are around €10,000 and in France around €27,000. Italian supermarkets began their employee shareholding scheme in 2011: 77% of eligible employees have subscribed. On 6 July 2011, to mark the 50th anniversary of Auchan, all Group members received a one-off bonus equivalent to two days’ pay. Company members in countries operating the shareholding scheme were invited to invest all or part of their bonus in the company savings plan and thereby benefit from a matching policy that tripled the value of this bonus. This brought an additional 3,200 company members into the shareholding scheme. At the end of 2011, 152,000 company members were shareholders, owning 11.9% of the Group’s stock, which represents over €1.9 billion. The employee shareholder scheme will be rolled out at the Portugal Banque Accord branch in 2012.

COMMITMENT TO EMPLOYEE WELL-BEING For 11 years now, internal opinion surveys have been conducted at regular intervals amongst company members in all Auchan countries. These surveys are anonymous and allow company members to assess the company and its HR and managerial policies from the perspective of its employees. Results from the surveys are processed nationally and locally to identify potential areas for progress and to draw up action plans. In 2011, 87.4% of Auchan Italy employees and 68% of Simply Market Italy employees participated in this survey. In Poland, a new system was introduced to gauge not only satisfaction but also commitment, with a focus on 20 different criteria. In response to requests for improvements, Auchan France developed occupational health and safety guidelines to improve working conditions, covering all occupational hazards inherent in the hypermarket sector. This comprehensive scheme reaches beyond legal requirements, focusing on equipment and its impact on employee working methods. Any non- conformities are identified and corrected by a prevention plan. A similar project was developed for the drive-through service to prevent the risk of musculoskeletal disorders. Policies implemented by Auchan China won the company an award as an “exemplary company for its harmonious working relations” and Portugal maintained its SA8000 social accountability certification in spite of the harsh financial climate.

EMPLOYEES PROMOTING ATTENTIVENESS, SHARING, RESPONSIBILITY AND INNOVATION AT AUCHAN, GROWTH IS DRIVEN BOTH BY AND FOR ITS COMPANY MEMBERS. THE COMPANY IS COMMITTED TO IMPROVING THEIR WORKING CONDITIONS AND INVOLVES THEM IN THE PROCESS OF DEVELOPING IMPROVEMENTS AND INITIATIVES. WORKING IN PARTNERSHIP WITH EMPLOYEES IS ALSO ABOUT SHARING RESULTS WITH SHAREHOLDER EMPLOYEES. THIS SCHEME IS AVAILABLE IN 9 OF THE GROUP’S COUNTRIES. CLOSE-UP CREATIVE ATTITUDE Create, act and innovate! Three words to describe the objectives of “Creative Attitude”, a programme launched in October 2011. This initiative aims to boost professional creativity and encourage the development of new activities within the Group. In a challenging climate created by the financial crisis, this gives each employee the chance to express their creativity and innovative spirit, and to participate in developing selected projects. Over a thousand Group members submitted a project to the selection committee. PERCENTAGE OF ELIGIBLE EMPLOYEES HOLDING SHARES Hypermarkets 2009 2010 2011 China 86% 100% 99% Spain 98% 98% 98% France 94% 94% 93% Hungary 90% 93% 93% Luxembourg 62% 57% 84% Italy 83% 88% 98% Poland 94% 93% 89% Portugal 99% 98% 99% Russia — 74% 64% Supermarkets 2009 2010 2011 France 76% 77% 92% Spain 80% 78% 86% Italy — — 77% Alinéa 95% 91% 69% Banque Accord France 95% 98% 93% 2009 2010 2011 119,642 137,023 152,000 NUMBER OF SHAREHOLDER EMPLOYEES +10.9%


12 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 13 students in France, running a theory course in parallel. The Russia hypermarkets also set up a bakery school offering diploma-granting programmes in stores that give course participants State-recognised qualifications. Each new trainee is mentored by an experienced senior company member. Since 2010, Auchan France has been operating a proactive employment policy for senior staff members, which includes conducting mid-career assessments. WORKING WITH DISABILITIES All Group companies have a proactive work integration policy aimed towards people with disabilities, accompanied by awareness-raising programmes for customers and company members. In 2011, the company was once again recognised for its policies by the public authorities in China, Portugal and Hungary. The ratio of employees with disabilities is often higher than legally required, as is the case in Ukraine (5.2%), where the company has also been recognised for its training courses for deaf workers, which offer course content translated into sign language. In Hungary, up to 20 deaf or hearing-impaired cashiers work at the Dunakeszi store. To gain a better understanding of disabilities, almost all Auchan France managers (6,000 individuals) took a training module entitled “Disabilities: misconceptions”. KEY FIGURE 8,100 positions are held by people with disabilities Simply Market France celebrated the 10th anniversary of its disability scheme in 2011. This scheme offers specific support for company members in the form of equipment and services: touch pads, voice-controlled computers and toll-free helplines providing information about procedures for receiving assistance, which are often unclear.

GENDER EQUALITY Approximately 2 thirds of company members at Auchan are women, demonstrating a proactive commitment to gender equality, with a particular emphasis on promoting women to management positions. Over 46% of management positions and 41% of store manager positions are held by women at Auchan China and Auchan Russia respectively. In Poland, there are more women than men in the retail sector manager positions. Alcampo, Simply Market France and Spain signed their first equal rights charter between management and labour. Such agreements formalise the company’s commitment to developing a series of measures on equal employment opportunity, work-life balance, promotions, training and information. These measures aim to prevent direct or indirect gender discrimination. Employees at Auchan France who participated in the gender equality program started a dedicated network on the Web to raise awareness amongst the company’s men and women concerning equality in the workplace and access to positions at all levels. The dozen volunteers running this network started the site and organised forums to provide insight into the different positions, correspond with company executives and encourage information sharing. Some 400 members participate in this discussion forum. IDENTIFYING AND TRAINING FUTURE COMPANY MEMBERS The company uses social media and partnerships with schools and universities to promote its image as a career of choice for young people, offering internships sandwich courses for students and sending company members out to schools and universities to involve students in training programmes. It also recruits interns and young graduates. In 2009, RT Mart launched its “Seeds” programme to identify future employees with high potential. This programme specifically seeks to recruit students from the top universities in Taiwan. In China, Auchan visited 46 universities, resulting in the implementation of training agreements with vocational training institutions.

In 2011, an employment partnership agreement was signed between Alcampo and Alcalá university in Henares. As part of this agreement, Auchan hired 20 young students for practical training in the retail department manager position. After a six-month period working in the store and 300 hours of training, they were awarded a university-level diploma. A total of 64,000 applicants uploaded their CV to the “Lavora con noi”(1) page on the Auchan Italy website. Working in partnership with schools, Auchan France launched its “Manager for a Day” programme in 2009 to promote the position of retail department manager amongst students. Around 300 students have now participated in the programme, spending a day working as a manager and discovering the different aspects of this profession in a real-life situation. Auchan and Atak Russia developed a programme together with the Russia university of business and economy to organise courses and internships for Russian EMPLOYEES PROMOTE AND INTEGRATE DIVERSITY THE WEALTH OF THE COMPANY’S HUMAN RESOURCES IS DIRECTLY LINKED TO THE RICH DIVERSITY OF ITS COMPANY MEMBERS. AUCHAN TAKES PRIDE IN THIS DIVERSITY IN EACH COUNTRY AND BUSINESS SECTOR AND DRAWS ON IT AS A VECTOR OF SUCCESS. THE GROUP LOOKS RESOLUTELY TO THE FUTURE, ENCOUR- AGING THE ARRIVAL OF YOUNG EMPLOYEES SUPPORTED BY THE KNOWLEDGE AND EXPERTISE OF THOSE WITH THE MOST EXPERIENCE. (1) Working with us.

CLOSE-UP SIGNS FOR ALL Many hearing-impaired employees work in our stores, often in cashier positions. Customers were notified whenever their cashier had a hearing impairment. However, the problems encountered by hearing- impaired employees when communicating with other company members had not been accounted for. Having learnt sign language in order to communicate with his cousin, one of the managers in the Wola store, in Warsaw, recruited the store’s first deaf and hearing-impaired employees and then taught sign language basics to the store teams. His approach sparked significant interest and, on the initiative of the Modli ska store, resulted in courses being run by an external organisation with professional sign-language teachers.

EMPLOYEES IN SITUATION OF DISABILITY WITHIN THE WORKFORCE (2011) Hypermarkets Number Rate Legal requirement China 527 4.0% 1.6% Spain 415 3.3% 2.0% France 3,990 7.0% 6.0% Hungary 29 0.5% 5.0% Italy 406 4.1% 7.0% Poland 380 3.4% 6.0% Portugal 89 1.0% None Romania 59 1.3% 4.0% Russia 617 3.0% 2.0% to 4.0% Taiwan 122 1.9% None Ukraine 195 5.3% 4.0% Luxembourg 21 3.0% 4.0% Supermarkets Number Rate Legal requirement France 750 5.0% 6.0% Spain 122 2.1% 2.0% Italy 369 3.8% 7.0% Poland 9 0.8% 6.0% WORKFORCE BREAKDOWN (2011) Hypermarkets Men Women Employees 53,430 92,934 Managers 12,453 9,873 Senior executives 940 231 Total 169,861 Supermarkets Men Women Employees 6,993 18,924 Managers 1,792 1,369 Senior executives 305 68 Total 29,451 2011 42.5% PERCENTAGE OF WOMEN MANAGERS IN THE GROUP



• In 2011, the entire Group adhered to the 10 key principles of the Global Compact, resulting in the yearly announcement of progress targets and the achievement of these targets. • Stores are rooted in their local community, with sustainable partnerships in place with local producers reducing middlemen and transport and subsequently the store’s carbon footprint. Auchan also encourages producers to implement sustainable production methods. OUR 3 IDEAS FOR THE FUTURE • Socially assess 100% of non-food suppliers for Auchan brand name products.

• Increase the quantity of local products carried. • Extend green leases with partner shops in shopping centres in all European countries with Immochan centres. 3 FIGURES FOR 2011 1 GROUP PARTICIPATION IN THE GLOBAL COMPACT 170 SOCIAL AUDITS CONDUCTED EXTERNALLY USING THE ICS METHOD 1,200 INTERNAL VISITS CONDUCTED BY SOURCING OFFICES OVER THE PAST 3 YEARS


16 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 17 KEEP A CLOSE EYE ON THE WORKING CONDITIONS IN PRODUCTION FACILITIES Since 1997, Auchan has adopted a code of business conduct which is set out in its sales agreements. All suppliers undertake to comply with the 10 main criteria in this code of conduct: prohibition of child labour and forced labour, safe and healthy work environment, etc. In 2011, the ban on sandblasting was added to product listing agreements for suppliers of house-brand jeans. The Group also strives to develop clear collective and international messages concerning working conditions, aimed at suppliers and public authorities, particularly through its participation in GSCP(1). For all import purchases, Auchan asks each new supplier to self-assess its company. This is followed up by internal inspections conducted by the quality teams and audits conducted by external companies. In 2011, 600 production sites were inspected and 170 company audits were carried out by independent consultancies using ICS(2) guidelines, shared by 15 retail brands. KEY FIGURE 75% of Auchan brand name products are produced by SMEs In 2009, Auchan continued its collaborative work with the ICTI Care Process(3) in the area of toy products.

This programme involved 2,400 suppliers (approximately 1.4 million employees) in a certification process which was granted to half of the suppliers and is monitored yearly. Auchan obtained the certification of around 100 production sites in addition to the social audits conducted. Compliance with company and environmental criteria (waste processing, wastewater treatment, CO2 emissions, etc.) was also subject to an internal procedure with 1,200 quality inspections conducted over the past three years. WEAVING SUSTAINABLE LINKS WITH PARTNER SMEs Auchan aspires to maintaining balanced and sustainable business relations with its partner SMEs. A Web portal is used to nurture such relations in Italy while Auchan France runs workshops for SMEs in conjunction with the FEEF (federation of businesses and entrepreneurs in France). Sharing experiences, good practices and providing customized tools foster joint progress in areas such as quality, safety, logistics and development. Auchan prevents the creation of dependencies between its suppliers and purchasing groups, supporting the growth of SMEs by gradually introducing their products in one and then several stores, first at a national level and then internationally. In 2011, Auchan Italy organised and funded a trade fair in Milan to encourage the export of 600 regional products to stores in other Group countries.

At Auchan France, 11 regional trade fairs were held so that the attending retail department managers and retail sector managers could select local produce for their stores and place their orders directly. 75% of Auchan brand name products are produced by SMEs. Auchan also sells certified fair trade products (Max Havelaar, Oxfam). Sixteen of its fair trade products are available under the Auchan brand name. A FRAMEWORK OF STANDARDS ABOVE AND BEYOND Auchan abides by the 1948 Universal Declaration of Human Rights, the ILO 1998 Declaration on Fundamental Principles and Rights at Work and OECD guidelines, which are recognised by all 42 member governments. These texts form a corpus of civil, political, economical, social and cultural rights which Auchan applies to its partnerships. GROUP PARTICIPATION IN THE GLOBAL COMPACT The Group demonstrated its desire to operate as a responsible company by joining the Global Compact, which aligns with its principles. The Global Compact was launched in 1999 by the UN Secretary General, encouraging companies to work towards compliance with the 10 principles related to human rights and standards for working conditions, the environment and the fight against corruption, and to promote the adoption of these principles by their stakeholders. Auchan is aware of its responsibility as a committed group and aspires to adhering to this proactive strategy for long-term progress, wherein each business and country will move forward in a working environment based on targets suitable for their national and local context.

Indicators have been established to monitor actions and results, and the company undertakes to announcing new developments once a year. In parallel to the Group’s adhesion, each business and country can also join its local Global Compact network, as it is already the case for Alcampo (2002), Auchan France (2004), Auchan Poland (2011), Simply Market France (2011) and Simply Market Spain (2012). PARTNERS JOINT RESPONSIBILITY AUCHAN PERIODICALLY AUDITS THE WORKING CONDITIONS AT MANUFACTURING SITES PRODUCING HOUSE-BRAND PRODUCTS AND DEVELOPS BALANCED AND FAIR PARTNERSHIPS WITH SMES AND SMALL-SCALE PRODUCERS TO FOSTER THEIR DEVELOPMENT.

(1) Global Social Compliance Programme. (2) Social Clause Initiative. (3) International Council of Toy Industries. CLOSE-UP PALM OIL The overexploitation of palm trees to produce palm oil, a common ingredient in consumer food products, is often a major cause of old-growth forests destruction. Palm trees forests are mainly found in Indonesia and Malaysia and are the natural habitat of endangered animal and plant species, contributing to the living environment of local populations. In addition to these environmental considerations, food with high palm oil content can increase the risk of developing cardiovascular diseases.

Since 2010, Auchan has been committed to eliminating this ingredient from its house-brand products whenever it is possible to do so without jeopardising product quality. Some 239 recipes have been revised and over 2,400 tonnes of palm oil eliminated, focusing on the Baby and Rik & Rok ranges in priority. When this ingredient cannot be substituted due to its binding properties, certified RSPO* oil is used. * Round table on Sustainable Palm Oil. BUYERS AWARE OF WORKING CONDITIONS IN PRODUCTION FACILITIES (2011) China 100% Covered in the training manual Spain 100% Code of ethics known by all buyers France ND Awareness-raising modules during training for new buyers Hungary 0% Italy 100% Poland 0% Planned for 2012 Portugal 88% Romania 0% Target: 20% in 2012 Russia ND Covered in the code of ethics Taiwan 100% Ukraine 100% 2011 67% NON-FOOD SUPPLIERS, CHILDREN’S PRODUCTS, AUDITED FOR RETAILER BRAND NAME PRODUCTS 2009 2010 2011 91 105 170 SOCIAL AUDITS CONDUCTED EXTERNALLY USING THE ICS METHOD +62% 2010 2011 640 1,240 INTERNAL INSPECTIONS CONDUCTED BY SOURCING OFFICES SINCE 2008 +600visits


18 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 19 1996. The 11,000 cattle sold each year are raised in farms that respect animal welfare, reclaim wood and invest in photovoltaic energy. In Taiwan, sustainable pig farms ensure “Happy Pig” label certification. As a member of the REAP(1) forum, the Group seeks to define and disseminate its commitments to progress, and endeavours to share good practices with professional networks in the sustainable retail sector. In 2011, the Group produced a formal definition of its forest policy. It was supported by the expertise of TFT(2), an NGO with the mission of tracking wood supplies and supporting local communities in obtaining FSC certification for their products. In 2012, Auchan decided to prioritise its project to analyse its in-house paper consumption and sales of paper and wood products (reams of paper, toilet paper, paper towels, furniture), and to carry new green-label products. IMPROVING SHOPPING CENTRES’ ENERGY PERFORMANCE Partner stores in shopping centres consume 20% to 30% of the overall energy consumption. Immochan included an environmental clause in its business leases to associate partner stores in an effort to improve overall energy efficiency. Factors such as energy, water and waste management, carbon footprint reduction and environmental quality improvement in store fittings are now addressed when negotiating contracts. This environmental clause has been in force in France since 2010 and has been implemented in Ukraine for its CityPark expansion project. It has been recommended to partner companies for three future Immochan projects: Setúbal, in Portugal, Zenia, in Spain and Mestre, in Italy. In 2011, 106 of the 187 Immochan shopping centres have implemented waste sorting systems for its partner stores. Specific training programmes are rolled out to stores and service providers in the Nantes Saint-Sébastien shopping centre which, following the example of the Portuguese shopping centre Alegro Alfragide in 2010, has achieved a recycling rate above 60%, compared with its previous rate of 20%. MINIMIZE THE IMPACT OF GOODS TRANSPORT To reduce its carriers’ greenhouse gas emissions, Auchan conducts a policy of streamlining goods transport and warehouse management, prioritising locally sourced products and ecologically designed house- brand products. The company develops innovative transport solutions using dual or tri-temperature trucks with double runners (an ingenious mechanism with two decks of pallets that allows optimal use of space when loading goods). The transport methods used in Hungary, Portugal, Spain and France take preliminary routes to rail or river terminals.

The majority of the journey is made by these methods (80% to 90%). The goods are then transported to the final delivery terminal by road. In 2011, for example, the percentage of journeys made by rail increased by 4% for Alinéa, reducing CO2 emissions by 1,903 tonnes. When transporting major import goods via shipping containers between the ports of arrival and their warehouses, Auchan France mainly uses alternative transport methods: 7,745 TEU containers were transported in this way in 2011 (80% by river and 20% by rail), generating overall savings of 4,645 trucks, 1,127,360 km, 338,200 litres of diesel and 2 thirds less greenhouse gas emissions.

Auchan also maintains excellent relations with its transport partners. In France, the transport charter introduced by Auchan 10 years ago concerns working conditions for truck drivers and the nature of relations between the different parties. The charter was renewed in 2011, with the addition of two new topics: security procedure for receipt of goods and the integration of new communication methods. PROMOTING SUSTAINABLE PRODUCTION METHODS As a responsible partner of the agriculture and fishing industry, Auchan France prioritises and fosters partnerships with responsible farms and fisheries. Auchan has carried Label Rouge-certified Aveyron and Ségala veal since PARTNERS PROSPECTS FOR PARTNERSHIPS THE COMPANY STRIVES TO DEVELOP SUSTAINABLE PARTNERSHIPS WITH MINIMAL ENVIRONMENTAL IMPACT. THE GROUP’S “LOCAL PRODUCTS” POLICY, ITS COOPERATION WITH THE SUPPLY CHAIN AND THE DEVELOPMENT OF A GREEN LEASE FOR COMMERCIAL REAL ESTATE STOCK ALL CONTRIBUTE TO ACHIEVING THIS TARGET. CLOSE-UP A LOCAL PRODUCT RANGE Each country carries a range of local products grown and/or produced near stores, forging direct partnerships with small-scale producers. In Russia, each store carries products from 50 to 150 local suppliers. Turnover from these products can represent up to 25% of the segment. Auchan France carries 4,000 local products, sourced from about 1,000 different suppliers. Since 2010, these products have been identified with promotional banners and shelf tags. Pages are dedicated to the subject in our sales brochures, explaining the eco-friendly and qualitative benefits of these products. The short distance between the production site and the sales site minimises the products’ carbon footprint. The local product range responds to increasing demand from locavore consumers who want to buy local specialities and contribute to local development. Alcampo now carries a new range called “Yo crio, yo produzco, yo fabrico*”, which uses an integrated production process, from the raw material through to the finished product. Such a system contributes to the independence and development of small-scale producers in remote areas. With its “de la Tierra” fruit and vegetable range, Spanish supermarkets carry produce grown in the Zaragoza and Logroño areas, delivered daily to stores and sold on the same day. The “Sabores de Portugal” brand name guarantees the geographical source of this range of Lusitanian products and uses only traditional local recipes. In China and Taiwan, direct sourcing is encouraged by governments and is also being developed for non-food cottage-industry products.

* Literally: I raise, I produce, I manufacture. (1) Retailers’ Environmental Action Programme. (2) The Forest Trust.

CUSTOMERS A NEW TAKE ON THE BUYING POWER IDEA PURCHASING POWER: “THE QUANTITY OF GOODS AND SERVICES THAT CAN BE PURCHASED WITH ONE WAGE UNIT”. AUCHAN ENDEAVOURS TO BREAK DOWN THE BARRIERS OF PURCHASING POWER THROUGH ITS “RESPONSIBLE DISCOUNT“ CONCEPT. IT AIMS TO OFFER A RANGE OF ENVIRONMENTALLY-FRIENDLY AND HEALTHY PRODUCTS ACCESSIBLE TO ALL BUDGETS. OUR 3 GUIDING PRINCIPLES • Auchan’s consumer offer consists of responsible products that contribute to sustainable development, minimising the use of natural resources and greenhouse gas emissions and promoting human health and social progress. • The store promotes the adoption of a healthy and balanced diet, developing an accessible range in response to individual consumer needs. • The “responsible discount store” concept is conveyed throughout the store’s communications: tangible examples to promote healthier eating and respect for the environment.

OUR 3 IDEAS FOR THE FUTURE • Allow customers to better identify the selection of responsible products in our stores. • Continue to reduce packaging on house-brand products and to improve their eco-friendly design. • Provide young people with information on healthy eating habits. 3 FIGURES FOR 2011 11,630 TONNES OF PACKAGING ELIMINATED SINCE 2004 FOR HOUSE-BRAND PRODUCTS 320 HYPERMARKETS WITH A SELF-DISCOUNT SECTION IN 10 COUNTRIES A TOTAL OF 1,195 ORGANIC PRODUCTS CARRIED UNDER RETAILER BRAND NAMES IN ALL COUNTRIES

22 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 23 KEY FIGURE 7 sustainable development events organised in 6 countries in 2011 In Poland, Immochan offers to fill out tax returns for its clients. Over 17,000 people have benefited from this free service. SECOND LIFE What should customers do with batteries, light bulbs, plastic bags, household appliances and recyclable packaging? To avoid throwing out such items and components indiscriminately alongside other waste, Auchan and Immochan have installed “environment” containers and facilities for their collection. The recycling installation in Romania heightens consumer awareness. In Spain, the installation of the first “Ecoparque” at the Colmenar shopping centre in Madrid has allowed the collection of waste, electronic devices, light bulbs and cooking oil. In 2011, 11 events were organised in shopping centres across Europe to raise consumer awareness about the virtues of recycling and re-using disposable products. The stores worked together with certified recycling centres, and with organisations collecting unwanted second-hand clothes and objects (see page 38). To mark its 50th anniversary, Auchan France also conducted 11 collection events in its 127 stores throughout the year. PACKAGING: THE BARE MINIMUM Reduced packaging means reduced consumption of raw materials such as paper, cardboard, glass, aluminium and plastic. It also alleviates consumer waste bins and subsequently the task of waste processing centres. It optimises the loading of carriers’ trucks, thereby reducing greenhouse gas emissions.

Since 2004, 11,630 tonnes of packaging were eliminated from house-brand food and non-food products. It is becoming increasingly challenging to make further progress in this area and the focus has now turned to the eco-design of such packaging. At the end of 2010, the Auchan Group enhanced its national packaging reduction programmes in 5 European countries, creating an international group for exchanging good practices and developing joint initiatives. Some 20 tonnes of cardboard and 20 tonnes of CO2 were saved simply by eliminating cardboard toothpaste packaging. Another proactive example is the eco-design of low-consumption light bulbs, which was awarded with a Packaging Oscar. The new packaging was developed and patented by Auchan. It is fully recyclable itself and is designed to use a minimum of 80% recycled materials.

PRODUCTS AND SERVICES FOR BETTER LIVING To better meet the needs and expectations of inhabitants, Auchan aims to expand its sustainable production range. Its discount pricing policy means that organic products are accessible to all budgets. These dedicated departments are being introduced in all stores. In 2011, the range of 50 organic products for under €1 was maintained by Auchan France, in spite of the rising costs of raw materials. Luxembourg has one of the largest departments of this kind, carrying some 1,500 organic products. The environmental message is publicised to the broadest possible audience for maximum impact. 7 promotional events were organised in 6 countries in 2011. Highlights of the year, these events provided an opportunity to offer a wider range of eco-friendly products at more affordable prices, thereby encouraging consumers to try them out. To celebrate Environmental Protection Day, Auchan Hungary hosted a trade fair for eco-friendly products, explaining their benefits and identifying their positions on supermarket shelves. A healthy lifestyle is also about having financial resources. But not at any cost! Banque Accord has proved to be particularly active in fighting for positive credit histories in spite of the reluctance of many banks to do so. In other words – prevent excessive debt by sharing client files.

CUSTOMERS THE BEST FOR ONE AND ALL AUCHAN PROMOTES RESPONSIBLE CONSUMERISM BY DEVELOPING NEW PRODUCT RANGES AND LESS EXPENSIVE FORMATS. TO HELP REDUCE ITS PRODUCTS’ ECOLOGICAL FOOTPRINT, IT IS PARTICULARLY FOCUSED ON ELIMINATING SUPERFLUOUS PACKAGING AND ENCOURAGING CUSTOMERS TO RECYCLE OR RE-USE THEIR ITEMS. CLOSE-UP BULK Fighting waste landfill, reducing packaging to its most simple form and allowing customers to only pay for what they want to consume at the lowest possible price: such are the virtues of the 320 self-discount sections available in hypermarkets since the end of 2011. The range mainly concerns food products in Western Europe, but is also being developed for non-food consumer products in countries such as Romania and Russia. These departments include flour, oil, fruit juice, washing powder and even DIY screws. The product range is very broad indeed!

Combining economy and ecology, Auchan France was the first mass retail brand to sell organic products in bulk (pulses, pasta, confectionery, coffee, etc.) and has done so in 50 of its stores. NUMBER OF PRODUCTS CARRIED BRANDED ORGANIC PRODUCE RETAILER (2011) TOTAL NUMBER OF PRODUCTS CARRIED NATIONAL BRANDED ORGANIC PRODUCE AND RETAILER (2011) Hypermarkets China ND 2,477 Spain 91 957 France 311 1,661 Hungary 0 382 Italy 150 794 Poland 17 250 Portugal 4 624 Romania 58 58 Russia 205 205 Taiwan 124 722 Ukraine 1 1 Luxembourg ND 1,650 Supermarkets France 166 564 Spain 6 80 Italy 52 541 Poland 10 69 2007 2008 2009 2010 2011 3,915 7,692 9,283 9,966 11,630 TONNES OF PACKAGING ELIMINATED ON AUCHAN BRAND PRODUCTS SINCE 2004 +16.6% 2009 2010 2011 275 307 320* HYPERMARKETS WITH A SELF-DISCOUNT DEPARTMENT +4.2% * 51.9% of hypermarkets.

24 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 25 DIVERSE, ADAPTED AND ACCESSIBLE PRODUCTS The Group uses the services of nutritionist consultants to raise health and diet awareness amongst product and packaging engineers. By 31 December 2011, 500 recipes for house-brand products had been revised since the scheme began. A total of 16 tonnes of salt, grease and sugar were eliminated in an attempt to fight obesity, diabetes, cholesterol and high blood pressure. Special dietary demands also apply to the fresh food sector: the salt content in bread, for example, has been reduced by 18% since 2008 in France. Particular attention has been focused on the Rik & Rok range for kids, especially on the snack range available in France, Spain and Portugal. Since 2010, all Auchan France stores have a display island featuring 8 fruits and vegetables priced under €1 all year long. The range will be extended to 14 products in 2012. The meat department sells portions of meat for under a euro per person. Organic and frozen products are also available at the same price.

House-brand product ranges have been designed in response to specific dietary requirements. With low-fat, salt-free, gluten-free, sucrose-free and lactose-free ranges, alternatives are offered with similar flavours to the products that they are replacing. INDICATOR 2,844 products labelled in Braille Auchan contributes to independent living for blind and vision-impaired people. It is the only European mass retail store to label its house-brand products in Braille. In 2011, 2,844 products with Braille labels were carried in France, Spain, Portugal and Romania, facilitating product identification for people with sight problems. This scheme is supported by the “Donne-moi tes yeux” organisation. The effectiveness of touch reading is monitored regularly by means of in-store inspections conducted by blind people. AWARENESS-RAISING Since 2006, healthy eating programmes have been formalised in 5 countries in tandem with the growing importance of dietary concerns. These programmes aim to develop healthy living habits from childhood, highlighting the benefits of following a balanced diet and taking regular exercise. The messages are communicated internally to employees and to our customers through a variety of media. Brochures, digital devices and smartphone apps are available, with well-balanced recipe ideas featuring seasonal produce; in-store events are hosted by culinary specialists demonstrating simple recipes and offering tastings. Hungarian customers, for example, have been able to watch demonstrations on preparing seafood, which is rarely served up in the vast majority of households. In some stores and shopping centres in France and Portugal, the services of medical staff are called upon to carry out glycaemia and cholesterol checks, BMI calculations and health treatments for customers. Simply Market and Auchan France answered positively to an experiment initiated by the Ministry of the Environment aiming to expand environmental labelling on retailer branded products. Over 10,000 customers voiced their opinion about the representation and understanding of the indicators used. Another original initiative in Portugal took the form of awareness-raising programmes about healthy eating, divided into product types and age groups to cover the full spectrum targeted.

In Italy, Auchan and Simply Market set up a partnership with Barilla which will be tested in 2012. Aimed towards families with children of pre-school and primary school age in the northeast of the country, the project aims to provide them with information about the food pyramid and to apply their knowledge in a practical shopping situation. Lastly, for the European Sustainable Energy Week, Alcampo distributed 2 million bookmarks to its customers with 5 different models available, offering day-to-day advice on saving energy.

IMPROVED FOOD SAFETY Faced with legitimate requirements for food and environmental safety, Auchan brings together a network of internal experts from its different countries on a yearly basis to discuss the challenges and risks experienced in all of its production and retail sites’ regions. At the start of 2012, 70 subjects were studied to gauge their impact on consumer life, including azo dyes, parabens and post- Fukushima radioactivity. Auchan has developed product ranges based on these studies, such as children’s ranges free of azo dyes and a paraben-free cosmetics range. Some subjects are passed on to independent scientific networks for further in-depth study.

Allergy, cardiology and toxicology specialists are consulted to gain a better understanding of the scientific debates and to better answer customer queries. Working groups are then formed to focus on very specific subjects such as supplier assessments (a process standardised for all Auchan countries), while Portugal, Spain, Italy and France agreed to clamp down on pesticide use by implementing more stringent inspections and identifying target product categories for monitoring in Europe. In 2011, Auchan also endeavoured to reduce the proportion of GMOs in animal feed. A tracking system is being implemented to track the full supply chain from the animal feed through to the end product on the shelf. CUSTOMERS FEEDING VITALITY AUCHAN IS COMMITTED TO PROMOTING HEALTHY AND RESPONSIBLE EATING. ITS STORES DEVELOP A RANGE OF NUTRITIOUS FOODS SUITABLE FOR A HEALTHY, BALANCED DIET. BY PROMOTING AND RAISING AWARENESS ABOUT HEALTHY EATING HABITS, AUCHAN ENCOURAGES CUSTOMERS TO ADOPT A GOOD DIET FOR A HEALTHIER LIFE.

CLOSE-UP BALANCE 2.0 Simply Spain continues to promote healthy eating and in 2011 launched its site in partnership with San Jorge University in Zaragoza. Via this platform, which was developed jointly with students and professors specialised in health, the customers can ask questions to a nutritionist, post healthy recipes for all Web users, or even take a virtual tour of the health food section in a store to browse through the range of organic and health food products. 2010 2011 2,638 2,844 NUMBER OF AUCHAN HOUSE-BRAND PRODUCTS WITH BRAILLE LABELS +7.8% 2010 2011 383 500 NUMBER OF HOUSE-BRAND PRODUCTS STILL CARRIED WITH REVISED INGREDIENTS SINCE THE START OF THE SCHEME +30%

26 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 27 analyses of each product category, then produces listing proposals based on these analyses. It implements indicators and encourages buyers at the purchasing group to consider sustainability factors in their choices, to share good practices and to discuss any issues or concerns. The Immochan shopping centres use signs with environmentally related information and have dedicated areas for informing customers about the company’s sustainable development commitments. Posters, stickers and screens raise awareness about environmental protection and provide information about the shopping centre’s energy performance, while explaining how the centre uses technology to save energy.

RESPONSIBLE MARKETING As part of its forest policy which was drafted at the end of 2011, the international sustainable development synergy has committed to making an inventory in 2012 of paper consumption in each country’s hypermarkets. In France, Spain and Italy, 100% of national brochures are FSC or PEFC certified. For three years now, Auchan Hungary has been endeavouring to decrease the size and weight of paper in brochures distributed, a 10% saving per issue, or 5.1 tonnes per year. As a member of the UDA(1), Auchan France participated in writing its charter of advertisers’ commitments to responsible communications. This document defines five major commitments made by the company: to establish a code governing responsible communications and marketing; to include all external communications in this code and encourage responsible behaviour amongst its audience; to protect customers’ personal information when used for marketing and business purposes; to undertake an internal approval process for sustainable development communications before its external distribution; and to incorporate environmental impact factors into the media selection process. Auchan commits to presenting the UDA and ARPP(2) with a yearly, transparent report on progress made.

KEY FIGURE 100% of national brochures distributed by Auchan in France, Spain and Italy are FSC or PEFC certified CONVEYING RESPONSIBLE MESSAGES: FROM EMPLOYEES TO CUSTOMERS Our employees are in constant contact with customers and are kept informed via a variety of media. Most countries have a dedicated intranet page for news on sustainable development. Each month, Auchan France celebrates its “sustainable initiative of the month” with a press release and poster for in-store offices so that they can promote the company’s commitments to sustainable development. Each issue of Agora (the Group’s internal magazine, which is translated for the different countries), features a page dedicated to the Group’s ecological and social projects. To show customers a positive image of its stores’ social involvement, Auchan Italy displays team and individual achievements at the store entrance under different categories (health and well-being, local economy, environmental protection and social solidarity). RAISING AWARENESS AMONGST YOUNG GENERATIONS: BANKING ON THE FUTURE Raising awareness amongst young people about the different aspects of sustainable development involves encouraging a change in behaviour to ensure a more eco-responsible future. The Rik & Rok clubs are aimed at 4- to 10-year olds in French, Spanish and Portuguese hypermarkets. Their activities are centred on topics relating to sustainable development, such as saving natural resources, sorting and recycling waste, healthy eating and social solidarity. The France club has over 90,000 members and the Spanish club has over 470,000 members together with the other “Joven Team” club. Every two months, children receive a free colour magazine by post, featuring articles on the environment, comic strips and simple recipes. In parallel, events are organised in stores and eco-friendly freebies are given away. The El Ventanal de la Sierra shopping centre, in the suburbs of Madrid, exhibited an eco-designed wooden house in front of its main entrance, with power provided by two solar panels and a wind generator. Children of all ages were able to take a guided tour around the house to find out about eco-friendly technologies such as bioclimatic architecture, renewable energy and waste management. IDENTIFYING SD PRODUCTS IN STORES A guidance system has been introduced using signs to inform consumers about Auchan’s responsible product range. This system is in place in all 12 of the Group’s countries and uses graphic symbols to help customers identify products with reduced packaging and those that have been sourced through responsible partnerships with regional producers that protect the environment or save energy. These signs are either affixed to the packaging itself, or are displayed on 18 x 18 cm signs or on giant banners; the same graphic symbols are used in the Group’s advertising brochures. A sustainable development business committee was set up in 2008 at Auchan France to promote responsible product listing. This committee is composed of a group of correspondents, one from each of the five product and services divisions in the purchasing group. It conducts detailed CUSTOMERS RESPONSIBLE COMMUNICATIONS OUR CORPORATE AND BUSINESS COMMUNICATIONS PROVIDE TANGIBLE EXAMPLES OF COMPANY ACTION AND COMMITMENTS, WITH DIRECT BENEFITS FOR CUSTOMERS’ LIVING ENVIRONMENTS AND CONDITIONS. PUBLICATION PROCESSES ARE CAREFULLY CONTROLLED TO MINIMISE ENVIRONMENTAL DAMAGE AND TO MAXIMISE THE IMPACT OF THE MESSAGES CONVEYED.

(1) French union of advertisers. (2) French advertising regulatory authority. CLOSE-UP IN-STORE SUSTAINABLE DEVELOPMENT COMMITTEES All Auchan France and Auchan Russia hypermarkets have a sustainable development committee. They contribute to the Group’s proactive approach, offering original initiatives in line with the company’s policies. Coordinated by the store managers, these committees are composed of a dozen enthusiastic volunteer employees and managers. They work together to implement solutions to reduce energy consumption, promote waste sorting and recycling, and communicate with customers, identifying new avenues for progress and expanding their involvement with local populations.

ENVIRONMENT IDEAS TO BE NURTURED EVERY DAY, MILLIONS OF CUSTOMERS USE THE GROUP’S STORES. THE GROUP IS THUS CONSCIOUS OF THE ECOLOGICAL FOOTPRINT GENERATED BY ITS DIFFERENT ACTIVITIES AND CONSTANTLY STRIVES TO INTRODUCE INNOVATIVE SOLUTIONS TO LOWER ENERGY CONSUMPTION AND CONTRIBUTE TO FIGHTING GLOBAL WARMING AND SAVING BIODIVERSITY. OUR 3 GUIDING PRINCIPLES • Auchan takes action to best maintain biodiversity by recycling waste from its activities, reducing the distribution of disposable plastic bags and expanding the responsible management of natural resources. • The Group’s companies control their energy consumption, setting ambitious objectives for reducing energy consumption, training employees in good practices, and increasing the share of renewable energy it uses. • All new buildings are designed in accordance with sustainable construction principles, thus minimising the Group’s carbon footprint. Once the building is up and running, an environmental assessment is conducted to gauge any changes and define objectives for improvement. OUR 3 IDEAS FOR THE FUTURE • Target: 2% reduction in electricity consumption in stores and shopping centres in 2012.

• 75% of waste recycled by hypermarkets in 2012. • Ensure that new shopping centres receive environmental certification (BREEAM or LEED). 3 FIGURES FOR 2011 –3.6% OF ELECTRICITY CONSUMPTION IN HYPERMARKETS 67% WASTE RECYCLED ON AVERAGE BY HYPERMARKETS 26 ISO 14001 CERTIFIED STORES

30 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 31 KEY FIGURE –51,000,000 plastic bags distributed free of charge in 2011 REDUCE THE ENVIRONMENTAL IMPACT OF PLASTIC BAGS Plastic bags have a negative impact on biodiversity when disposed of improperly. This is why Auchan aims to reduce their distribution and offer customers biodegradable or re-usable alternatives. Complementary carrier bags are no longer distributed in France, Italy, Romania, China and Taiwan. Spain and Hungary also adopted this policy at the start of 2012. Auchan China signed a cooperation agreement with the Champions Earth company for selling biodegradable bags made from calcium carbonate material, which requires less energy for the manufacturing process. In Portugal, a partnership was signed with APED(1) which resulted in a new re-usable bottle made of recycled PET.

For the Group’s 50th anniversary, Auchan France produced a line of sustainable development cotton bags. The design printed on these bags was created by two young fashion students. For each bag sold, 10 centimes donated to the World People organisation, which supports the reintegration of women into the workforce in India. PROMOTING AND PROTECTING GREEN AREAS The company makes maximum use of certified wood to contribute to sustainable forestry. Some 90% of outdoor furniture sold by Alinéa is FSC certified or produced by TFT projects. Auchan challenges itself on its own paper consumption, reducing the weight of paper and decreasing print operations favouring PEFC and FSC labels. In 2011, Banque Accord offered all employees the chance to replace their paper payslips with electronic payslips. For two years running, Auchan Poland has created five gardens or green areas near its stores, or jointly with neighbouring primary schools. In May 2011, the Italian Monza shopping centre inaugurated a cross-generational recreation area. A 70,000-m2 park is now open to the public, featuring fitness installations and a bicycle path. SUSTAINABLE WATER MANAGEMENT Water is essential for life and biodiversity, and is a major concern for 1 third of humanity. The Group sets itself yearly objectives for each country and develops new water- saving processes. The Group’s average water consumption in 2011 decreased by 3% to 20% in Western Europe.

Waterless urinals and rainwater collection systems on store and car park roofs are on the drawing board for new constructions or renovation projects. A “green” land registry was created at the Pontet shopping centre, in Avignon. This process maps out the urban plant heritage and is used to select plants that will not impact the existing ecosystem. The project led to a significant drop in water consumption (10,000 m3) and eliminated the use of fertiliser. SORTING AND RECYCLING OUR WASTE The international sustainable development synergy was launched in 2008 and right from the outset established waste recycling as one of its three priorities. Exchange of experiences, good practices and training modules are available to improve recycling operations on a daily basis. Every year, the Group is committed to announcing the recycling rate and the percentage of employees with waste management training as a way of measuring progress and identifying remaining objectives. Situations are different in each country due to differences in regulations and the availability of official waste reprocessing systems. Auchan France explores alternative waste reprocessing systems, such as the anaerobic digestion of organic waste, which has been introduced in 68 stores.

In 2011, Alinéa implemented automatic systems for separating plastic and cardboard in its waste sorting lines. The store also uses the services of an SME that refills empty ink cartridges for its printers. Alcampo published a “comprehensive waste manual” identifying the different types of waste generated by its operations, the life cycles of this waste and the principles of waste management. In Hungary, Auchan experimented with recycling part of its organic waste, outsourcing its transformation into compost and then selling this compost in its stores. In the Saint-Priest shopping centre (Porte des Alpes), Immochan tried out an innovative waste processing system. This year, largely due to optimised containers, the recycling rate has risen from 16% to 50%, while store loads have decreased by 67% and truck traffic has declined significantly.

ENVIRONMENT BETTER PRESERVE NATURAL RESOURCES AUCHAN’S VARIOUS OPERATIONS HAVE A CLEAR IMPACT ON THE POPULATION, WITH MILLIONS OF CUSTOMERS COMING TO OUR STORES OR SHOPPING CENTRES EACH DAY. WITH THIS IN MIND, THE COMPANY SEEKS TO MINIMISE ITS FOOTPRINT AS A CONTRIBUTION TO PRESERVING THE GLOBAL COMMONS. CLOSE-UP GREEN DAY For the company’s 1st “Green Day”, most stores in France, Luxembourg, Ukraine, Romania, Portugal and Russia partnered up with local communities and schools to plant 50 trees for each hypermarket, and 5 trees for each supermarket in city centres. Of course, 50 is a symbolic number for the Group as it celebrates its 50th anniversary. In Spain, Alcampo partnered up with the WWF to conduct reforestation work around Toledo, in a reforestation area classified as top priority by the Spanish Ministry of the Environment. In Italy, Auchan partnered with the Panda Explorer project conducted by the same NGO. One tree was donated for each member school affiliated with the store.

Auchan also gave its name to a 2,000-tree mangrove planted in China to fight desert growth and sand storms. This project was coordinated by the Roots and Shoots NGO. In Taiwan, 1,100 trees were planted across a hectare of land in the Taitung coastal park. (1) Portuguese association of retail companies. 2011 1,762 HYPERMARKETS: AVERAGE NUMBER OF LITRES OF WATER PER SQ. M OF SHOP FLOOR 2011 46.2% HYPERMARKETS: AVERAGE PERCENTAGE OF EMPLOYEES WITH TRAINING IN WASTE MANAGEMENT 2011 67.1% HYPERMARKETS: WASTE RECOVERY RATE 2008 2009 2010 2011 460 320 312 301 HYPERMARKETS: DISTRIBUTION OF CARRIER BAGS PER SQ. M OF SHOP FLOOR –3.67%

32 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 33 CONSUMPTION OBJECTIVES In 2008, the Group adopted metering and sub-metering guidelines to compare measurements, identify waste and optimise energy consumption, separating hypermarket metering from shopping centre metering. In France, Auchan is gradually outfitting its stores with BMS (building management systems) technology. This computerised system is installed in 24 stores and optimises all forms of consumption (refrigeration, lighting, etc.), reducing energy use by 20% on average.

Magnetic ballast lighting systems on the shop floor are gradually being replaced by T5 electronic ballast systems. The company has also committed to fitting 75% of its refrigeration cabinets with vertical doors by 2020 in an agreement with the French Ministry of Sustainable Development. Energy-saving actions implemented in Italy have reduced energy consumption by 15% over the past three years. The Toledo hypermarket in Spain, which opened in 2011, was the first to use eco- friendly cooling plants. When used in liquid form, CO2 offers an attractive alternative that does not damage the ozone layer and has around 1,000 times less impact on global warming than traditional alternatives.

In 2011, the average electricity consumption dropped by 3.6% for hypermarkets compared with 2010. Italy has the lowest average consumption, with 463 kWh m2 of shop floor, while Ukraine has achieved a record-breaking drop of 10% in its consumption between 2010 and 2011 and is targeting a further 5% decrease for 2012. ENVIRONMENT CONTROL OUR ENERGY CONSUMPTION CONTROLLING ENERGY CONSUMPTION IS A PRIORITY FOR THE GROUP. REGULAR MEASUREMENTS, STAFF AWARENESS AND EXCHANGE OF GOOD PRACTICES WILL CONTRIBUTE TO ACHIEVING THIS GOAL. AT THE SAME TIME, THE COMPANY IS MAKING INVESTMENTS TO INCREASE THE SHARE OF RENEWABLE ENERGY IT USES.

(1) Electricity of Portugal. (2) kilowatt-peak. INVOLVING EMPLOYEES IN THE ENERGY SAVING EFFORT Training in energy saving practices increased in 2011. In some countries such as China, the training rate is close to 100%. All newcomers are required to take this training module. In Italy, a fortnightly “eco-newsletter” is published for employees, providing the latest energy-saving results. Energy performance statistics are also displayed at store entrances to encourage employees to keep up their good work.

In Taiwan, three stores reduced their consumption by 16% in one year. They were awarded a certificate from the Ministry of the Environment in recognition of their contribution to reducing carbon emissions. Simply Market raises awareness amongst its employees about simple and economical good practices, such as closing freezer and refrigerator cabinet doors, not overloading refrigerators, maintaining filters and fans, and switching off radiators and air- conditioning systems when closing the store. Good practice sheets on electrical power published by the technical department have gradually been rolled out since 2009 in hypermarkets throughout the different countries. Each country is yearly assessed on their application of the following seven essential good practices: appointment of a “Mr Energy”, use of T5 strip lighting on the shop floor, closing refrigerator and freezer cabinets, eliminating lighting in these cabinets, installing sliding glass doors on cabinets, adapting lighting use to actual needs, and installing motion detectors in rooms that are used intermittently. Group competitions are held every two years in the hypermarket and Immochan divisions to rally teams into action and to award their best initiatives.

KEY FIGURE 170 Italian Simply Market stores powered by hydropower INCREASE THE RENEWABLE ENERGY SHARE Auchan has been investing in photovoltaic and geothermal energy over recent years to meet EU objectives for increasing the renewable energy share to 20% by 2020. In France, a central services building used by over 1,000 employees every day and three hypermarkets (Blois Vineuil, Montauban, Lacroix-Saint-Ouen) are equipped with renewable power, as is the Pontet Alinéa store. Hydropower is used by 170 Italian Simply Market stores. In Portugal, the 19 Auchan service stations produce solar energy and resell it to EDP(1). Each system has 30 second- generation photovoltaic solar panels producing a total of 4.35 kWp(2). This investment momentum slowed down in 2011, in spite of the tough financial climate, a significant drop in feed-in tariffs for green electricity and tax incentives in France.

10 11 10 11 10 11 10 11 10 11 10 11 10 11 10 11 10 11 10 11 10 11 82% 66% 65% 57% 46% 41% 76% 66% 60% 58% 86% 74% 70% 58% 40% 23% 56% 46% 60% 60% 96% 90% China Spain France Hungary Italy Poland Portugal Romania Russia Taiwan Ukraine 2011 33.8% HYPERMARKETS: AVERAGE RATE OF EMPLOYEES WITH TRAINING IN ENERGY SAVINGS HYPERMARKETS: APPLICATION OF GOOD PRACTICES TO CONSTRUCTION 2009 2010 2011 576 557 538 HYPERMARKETS: AVERAGE ELECTRICITY CONSUMPTION (KWH/M2 OF SHOP FLOOR) –3,6% CLOSE-UP KECSKEMÉT, AN ENERGY-SAVING EXPANSION In December 2011, to mark the inauguration of the new expansion at the Kecskemét shopping centre, Immochan Hungary presented its different project objectives, resolutely focused on energy savings and featuring: – a roof-mounted solar air heating system (Solarduct®) reducing CO2 emissions by 32 tonnes a year and reducing energy consumption by 50% (gas and electricity); – LED lighting for partner stores; – waterless urinals in the men’s toilet facilities; – motion detection taps reducing water consumption by 20% to 30%; – new-generation hand dryers (–20% energy consumption per year); – motion detectors in low-occupancy areas of the mall (storerooms, offices, toilets, etc.).

34 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 35 compliance with regulations, anticipating amendments and improving their application in line with a continuous improvement strategy. Since 2008, Auchan France has been using an internal environmental management assessment system for its stores. This provides a structured procedure for all environmental actions conducted in stores, purchasing groups and eventually at the warehouse. It is divided into three sections: compliance with regulations, compliance with Auchan France commitments, and local site-specific initiatives. There are three performance level classifications: A, A+ and A++. In 2011, Auchan France achieved its two objectives, qualifying all its stores and doubling the number of stores with the highest level of classification (15 A++).

MEASURING COMMERCIAL SITES’ CARBON FOOTPRINT Since 2008, the Group has set itself objectives for reducing energy consumption and recycling waste across all sites. To prepare for measuring its carbon footprint, Auchan tried out two different processes in France and Spain in 2010. The first is a micro process developed by ADEME(3). The second is a macro process. All countries opted for the latter, which is less complex and pinpoints the main carbon emission points and identifies priorities for action. In 2011, some countries started recording the consumption of coolant used for refrigeration and air conditioning in stores, which represents approximately a quarter of their carbon footprint.

To decrease the environmental impact of coolant, low-emission fluids are used where possible and existing equipment is gradually being replaced. Auchan provides its customers with information on car-pooling, encourages the use of public transport and provides bicycle parking facilities with the aim of reducing the carbon footprint of customer transportation. Auchan provides a shuttle bus service from town centres to some hypermarkets in Russia, Romania, Ukraine, Hungary, Taiwan and China. The very concept of a shopping centre is an ecological one, in that it meets many different customer needs on one site, thereby rationalising transportation and minimising CO2 emissions. In Italy, Auchan is a founding member of the Torino Environment Museum. The museum exhibits a reproduction of one of the store’s aisles, accompanied by instructive signs, to present action taken by the store to reduce its environmental impact. SUSTAINABLE CONSTRUCTION FOR ECO-EXCELLENCE Design, construction, management, fitting-out, operations: sustainable and responsible building processes, together with overall environmental management, are deployed at all levels of the company. Immochan has made a firm commitment to this path, with two key objectives: to control the environmental impact of its buildings and quality of life for its occupants.

Since September 2011, the company has been applying its environmental quality charter for new shopping centre developments throughout all European countries. This charter is designed for Auchan and Immochan’s technical and development teams and their partners, and provides formal architectural and landscape requirements and recommendations to guarantee best constructability practices. The charter includes BREEAM(1) requirements, the most widespread environmental certification process used in the real estate sector, and seeks a “Very good” rating, as achieved for the “Ilo” project in Épinay-sur- Seine scheduled to open in 2013. It covers the smooth integration of developments into the immediate environment, policies on power, water and waste management, environmental quality of interior designs and pollution control.

In China, Auchan was the first mass retailer to participate in a project to acquire carbon credits, and two of the Wuxi stores are currently in the process of obtaining LEED(2) certification, another set of guidelines widely deployed in North America and Asia. Lastly, two Romanian hypermarkets are participating in the EU Green Light programme, with their overhead glass roof installations. KEY FIGURE 26 ISO 14001 certified hypermarkets in 2011 DEVELOPING ENVIRONMENTAL SITE MANAGEMENT Several stores have obtained certification or official recognition for their sustainable management processes. In 2011, 26 hypermarkets had ISO 14001 certification. The implementation of this type of environmental management system is underpinned by a voluntary approach ensuring ENVIRONMENT BUILDING, RENOVATING AND OPERATING SUSTAINABLY THE DEVELOPMENT AND TECHNICAL TEAMS ARE COMMITTED TO PRIORITISING SUSTAINABLE CONSTRUCTION TECHNIQUES FOR ALL RENOVATION, EXPANSION AND NEW CONSTRUCTION PROJECTS.

THE SITES’ ENVIRONMENTAL IMPACT IS ASSESSED TO DEVELOP EVER MORE SUSTAINABLE SOLUTIONS. CLOSE-UP SHARING GOOD PRACTICES Immochan held its first sustainable development contest in 2011. This contest provided an opportunity to inventory a vast number of good practices that are insufficiently used and shared. These are now listed in good practice sheets that address topics such as rainwater collection, overhead north-facing glass roofing, double doors that account for average wind direction and public transport accessibility.

These documents provide an overview of the programme and assess the complexity of its implementation, its return on investment, environmental impact and ease of use. Through exchanging good practices, the successful cooking oil collection project in the Burgos shopping centre, in Spain, inspired three other shopping centres in Madrid to install their own collection points. Each year, good practices are submitted to a panel of experts so that it may identify those that could potentially be included on the “essentials” list. (3) Environment Adgency and energy management.

(2) LEED: Leadership in Energy and Environmental Design. (1) BRE Environmental Assessment Method.


• Encourage employees to initiate or run community projects, to become personally involved in such projects and even to team up with customers to foster local initiatives in response to local needs. • With Auchan youth foundation’s wider scope of operation, to offer a structure, expert support and financial resources to each of the Group’s countries so that they may further the reach of their social corporate responsibility. OUR 3 IDEAS FOR THE FUTURE • Support at least one project for each country through the Auchan youth foundation in 2012.

• Organise food donations in countries where this is authorised. • Include more employees in corporate philanthropy initiatives. 3 FIGURES FOR 2011 €2.7 M BUDGET DEDICATED TO SOLIDARITY 173 NOT-FOR-PROFIT PROJECTS SUPPORTED BY AUCHAN, SIMPLY AND IMMOCHAN FOUNDATIONS 2,583 TONNES OF FOOD DISTRIBUTED BY AUCHAN FRANCE TO FOOD BANKS

38 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 39 In 2011, Auchan France invited its customers to participate in projects that involved collecting unwanted second-hand goods. Some 271,000 school bags, jeans, shoes, books and electrical appliances were collected in partnership with community organisations (Le Relais, Emmaüs, etc.), which then re-distributed, recycled or resold these items to underprivileged communities. In Spain, Alcampo held the 8th annual “Ningún niño sin juguete” event, collecting 58,000 toys for underprivileged children for Christmas, working jointly with local charitable organisations. Further east, all Ukraine stores support an orphanage.

The Italian hypermarkets and supermarkets provide ongoing support for Telethon programmes via initiatives and in-store events throughout the year. The profits are used to fund research on medical treatment for orphan neuromuscular diseases. A staggering sum of €2 million was collected again this year. PROFESSIONALIZING PHILANTHROPY VIA FOUNDATIONS Foundations provide a structured framework for a well-thought-out corporate philanthropy policy that is carefully implemented and monitored over time. THE AUCHAN GENERATIONS FOUNDATION 10 years after it opened its 1st store, Auchan Russia enhanced its corporate responsibility by creating its own foundation structure. The Auchan Generations Foundation supports projects to assist young people and children, targeting three specific areas for action: vocational training for retail-based professions, support for orphaned, ill or disabled children and incentives for sports activities. ACHIEVEMENTS €487,800 for 28 projects supported in 2011 The foundation has a yearly budget of €750,000. In its 1st year, it funded the acquisition of medical equipment for the department of oncology in a Moscow hospital and the acquisition of heart disease diagnostic equipment for a health care facility in Saint-Petersburg. Projects to renovate buildings and provide sports grounds in orphanages and schools contribute to improving the living environment for resident children. THE SIMPLY TASTE OF SHARING FOUNDATION The Simply Taste of Sharing Foundation supports social solidarity and integration projects related to healthy eating. Each project is sponsored by an employee and bears testimony to the social bond between the company’s teams and the local community. ACHIEVEMENTS €288,400 for 56 projects supported in 2011 For two years now, the foundation has been working in partnership with the ANDES (national association for the development of welfare groceries) organisation. Twelve distribution points are subsidised by the foundation, and Auchan employees transfer their knowledge to volunteer workers by providing training in food safety and stock management. In 2012, the project received the special jury’s choice award from the French Ministry of Ecology and Sustainable Development, in the “Professionalization” category.

IMMOCHAN FOUNDATION FOR SOCIAL ENTREPRENEURSHIP For two years now, the Immochan Foundation for social entrepreneurship has been supporting social entrepreneurs in the 90 employment catchment areas where Immochan serves as site developer and manager. Creating jobs, social cohesion and added environmental value, all the projects supported comply with the principles of responsible management. ACHIEVEMENTS €172,000 for 10 projects supported in 2011 The Créenso award scheme was set up jointly by the IESEG(1) and the foundation to contribute to the success of young enterprises giving priority to human and social interests over financial objectives. The prize winners benefited from assistance, support and knowledge transfer from students who, as part of their course, offered their management skills to these companies for a period lasting several months. The foundation awarded €5,000 to €10,000 in funding to the best three projects. LOCAL ACTION ON A DAILY BASIS More than simple places of business, our stores participate actively in local community life. Each site provides a wide array of jobs and a meeting point for the community, acting as a vector for social interaction and cohesion, underpinned by the active involvement of its staff, partners and customers. The Group’s decentralized structure makes it possible to meet the specific needs of neighbouring communities. Auchan Hungary allocated 100,000 forints to each of its 12 stores to support a community project introduced by one of its employees. For six years now, Simply Market has been conducting its proactive “Quartiers d’énergie” programme, which aims to support four or five local community organisations through funding sourced from co-branded products or customer donations. The Auchan stores are actively committed to providing food aid to those in hardship. In France, food distributed by hypermarkets to not-for-profit organisations in 2011 (Restaurant du cœur, food banks, Secours populaire, etc.) amounted to the equivalent of 16 million meals, i.e. 23% more than in 2010. KEY FIGURE 2,583 tonnes of food distributed by Auchan France to food banks In 2011, Auchan France tried out its skills sponsorship scheme with “Citizen Days”. The stores encourage their 52,000 employees to volunteer during their working hours for organisations serving the community. NATIONAL COORDINATION The company coordinates policies to serve worthy causes in all countries. Auchan supports medical research (Italy) and social integration and environmental protection (Spain) by selling co-branded carrier bags with profits donated to community or partner organisations.


(1) Institute of economic science and management. 2010 2011 €2,708,000 €2,722,500 HYPERMARKETS: TOTAL SOLIDARITY BUDGET

40 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 41 possible to provide individual support for young people who have had a traumatic start in life, and to guide them towards actively wanting to learn and interact socially. SPECIAL AWARDS The Auchan youth foundation organised the 6th annual Special Awards for students from Auchan partner schools, with the aim of helping them develop long-term commitments to other young people at risk or from underprivileged neighbourhoods. Five of the 39 candidate projects received the special award. The winning organisation, Ombre et la Plume, founded by the EDHEC business school in Lille, runs an initiative to arrange for 20 students to interact with young prisoners in a juvenile prison. The selected students take turns organising events and meetings. “50 projects for the future” to celebrate our 50th anniversary! The Auchan youth foundation has partnered up with the Simply Taste of Sharing Foundation to launch a special call for projects. Because the projects presented were of such high quality, 60 rather than 50 organisations were selected from over 600 applications, sharing a budget of €280,000 to be used for the benefit of 120,000 people in France.

ACHIEVEMENTS €506,700 for 65 projects supported in 2011 FIRST INTERNATIONAL STEPS The Auchan youth foundation wanted to help hypermarkets in other Group countries ensure the long-term viability of their social solidarity programmes by involving a maximum number of employees and demonstrating their capacity for action on a daily basis and in emergency situations. If a natural and/or human disaster were to occur in one of the Group’s countries, the ability to rally local support would be underpinned by a coordinated, responsive structure to help those in situations of extreme hardship. To achieve this ambition, the foundation has a dedicated budget of €1 million in addition to the existing €500,000. The foundation’s partnership with SOS Children’s Villages, the main program supported by the Auchan youth foundation across all countries, was renewed at the start of 2012. Each country presented its national branch with a cheque for €100,000. 15 YEARS OF ACTION, 387 PROJECTS SUPPORTED The Auchan youth foundation was established in 1996 and supports organisations working with young people from local districts in the vicinity of the hypermarkets. The foundation has been supporting local educational projects in France for over 15 years, offering an opportunity for young people to learn to read, write, count and enjoy cultural and sports activities, assisting their integration through training and employment, and raising awareness about healthy eating habits and environmental protection.

KEY FIGURE €1.5 MILLION of yearly budget allocated to the Auchan youth foundation SOME EXAMPLES The foundation awarded €15,000 in funding to the “Boulonnais Eco-garage”, which provides the tools and equipment for individuals in financial need to repair their cars themselves. Broken-down vehicles are fixed and hire cars are available at special rates to help people with no means of transport. The Bouillac store used the foundation to support the Le Village des plateaux charitable organisation, which helps young people in dire straits who have been excluded from society and traditional schooling. With the €15,000 grant, it was SOLIDARITÉ FONDATION AUCHAN POUR LA JEUNESSE 3 IDÉES DURABLES 2009 2010 2011 Total heures 1 1 1 Total heures 1 1 1 Total heures 1 1 1 Total heures 1 1 1 XXXXXXXXXXXXXXXXXXX TO CELEBRATE ITS 50TH ANNIVERSARY, AUCHAN DECIDED TO FURTHER ITS COMMIT- MENT WITH CONCRETE MEASURES IN LINE WITH ITS CORE PRINCIPLES: “IMPROVE THE QUALITY OF LIFE FOR AS MANY AS POSSIBLE” AND MEET THE CIVIC CHALLENGE THAT IT TOOK UP IN ITS CORPORATE SOCIAL RESPONSIBILITY POLICY. THE SCOPE OF THE AUCHAN YOUTH FOUNDATION EXPANDED TO THE ENTIRE HYPERMARKET SECTOR IN ALL 12 OF THE GROUP’S COUNTRIES.

SOLIDARITY AUCHAN YOUTH FOUNDATION 2010 2011 323 392 PROJECTS SUPPORTED BY THE AUCHAN YOUTH FOUNDATION SINCE 1996 +69PROJECTS CLOSE-UP PIONEER PROJECTS At the end of 2011, the foundation supported its first three country-based projects – two in Poland and one in China. The projects attracted the attention of a panel of judges comprising 4 of the 12 countries’ sustainable development managers and the foundation's delegate. These projects will be rolled out one by one throughout 2012. The following two examples provide an initial overview.

– The Albatros Foundation aims to raise environmental awareness amongst young children. Some 143 members of staff from Auchan China took training courses themselves in order to teach these modules. They worked with 1,254 children from local schools near the 40 hypermarkets in China. The €10,800 funding from the Auchan youth foundation will enable the publication of three 6-book sets for pupils in the 10 schools affiliated with each store. These books contain important information about the scarcity of natural resources, climate change and the preservation of endangered animal species, and met with much acclaim at the 2010 Shanghai World Expo.

– Helping children from underprivileged families go to school in dignity: this is one of the many programmes run by the Swiȩtego Barnaby Foundation. Help with homework, organisation of cultural activities and Christmas celebrations. €22,000 funding was allocated for a two-year period and will be used to purchase materials and to employ an educational specialist to coordinate the teaching programme for 150 children nearby the Czestochowa store in the South of Poland. The store’s staff will be actively involved in the programme, participating in workshops and offering insight into their jobs as a focus on careers for young people.

In 2012, the Auchan youth foundation aims to support a minimum of 15 projects, and at least one for each country.

42 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 43 SUSTAINABLE DEVELOPMENT INDICATORS 2010 2011 214,877 211,550 TOTAL GROUP WORKFORCE* 2011 31.5% INTERNAL PROMOTION RATE IN-HOUSE TRAINING 2010 2011 Total number of hours 4,153,166 4,381,411 Overall training rate 79.1% 81.6% Employee training rate 76.1% 75.8% Management training rate 83.1% 83.2% Senior executive training rate 84.6% 77.4% Average number of training hours per employee 19.3 20.7 EMPLOYMENT STRUCTURE 2010 2011 Permanent contracts 85.5% 88.2% Fixed-term contracts 14.5% 11.8% Part-time 35% 32.4% Full-time 65% 67.6% 2010 2011 137,000 152,000 NUMBER OF EMPLOYEES HOLDING SHARES PERCENTAGE OF ELIGIBLE EMPLOYEES HOLDING SHARES Hypermarkets 2010 2011 China 100% 99% Spain 98% 98% France 94% 93% Hungary 93% 93% Luxembourg 57% 84% Italy 88% 98% Poland 93% 89% Portugal 98% 99% Russia 74% 64% Supermarkets France 77% 92% Simply Spain 78% 86% Simply Italy 0% 77% Alinéa 91% 69% Banque Accord France 98% 93% HYPERMARKETS – WORKFORCE BREAKDOWN MEN/WOMEN 2010 2011 Men Women Men Women Employees 54,637 95,015 53,430 92,934 Managers 12,469 9,569 12,453 9,873 Senior executives 940 201 940 231 Total 172,831 169,861 SUPERMARKETS – WORKFORCE BREAKDOWN MEN/WOMEN 2010 2011 Men Women Men Women Employees 8,304 19,377 6,993 18,924 Managers 2,237 1,551 1,792 1,369 Senior executives 480 93 305 68 Total 32,042 29,451 2011 42.5% PERCENTAGE OF WOMEN MANAGERS IN THE GROUP EMPLOYEES IN SITUATION OF DISABILITY WITHIN THE WORKFORCE Hypermarkets Number Rate Legal requirement 2010 2011 2010 2011 China 498 527 3.7% 4.0% 1.6% Spain 388 415 3.1% 3.3% 2.0% France 3,627 3,990 6.0% 7.0% 6.0% Hungary 22 29 0.4% 0.5% 5.0% Italy 403 406 3.9% 4.1% 7.0% Poland 328 380 2.9% 3.4% 6.0% Portugal 86 89 1.0% 1.0% None Romania 47 59 1.3% 1.3% 4.0% Russia 516 617 2.3% 3.0% 2.0 to 4.0%* Taiwan 108 122 1.9% 1.9% None Ukraine 182 195 4.9% 5.3% 4.0% Luxembourg 23 21 3.5% 3.0% 4.0% Supermarkets France 650 750 4.4% 5.0% 6.0% Spain 117 122 2.1% 2.1% 2.0% Italy ND 369 ND 3.8% 7.0% Poland 8 9 0.8% 0.8% 6.0% ABSENTEEISM RATE DUE TO WORK ACCIDENTS Hypermarkets 2011 China 0.17% Spain 0.51% France 1.60% Hungary 0.20% Italy 0.39% Poland 0.18% Portugal 0.40% Romania 0.00% Russia 0.07% Taiwan 0.24% Ukraine 0.07% Luxembourg 0.55% Supermarkets France 1.14% Spain 0.47% Italy 0.36% Poland 0.25% Russia 0.03% Group 0.53% EMPLOYEES PARTNERS BUYERS AWARE OF WORKING CONDITIONS IN PRODUCTION FACILITIES (2011) China 100% Covered in the training manual Spain 100% Code of ethics known by all buyers France ND Awareness-raising modules during training for new buyers Hungary 0% Italy 100% Poland 0% Planned for 2012 Portugal 88% Intended for product managers Romania 0% Target: 20% in 2012 Russia ND Covered in the code of ethics Taiwan 100% Ukraine 100% 2011 67% NON-FOOD SUPPLIERS, CHILDREN’S PRODUCTS, AUDITED FOR RETAILER BRAND NAME PRODUCTS 2010 2011 105 170 SOCIAL AUDITS CONDUCTED EXTERNALLY USING THE ICS METHOD 2010 2011 640 1,240 INTERNAL INSPECTIONS CONDUCTED BY SOURCING OFFICES SINCE 2008 EMPLOYEES (CONTINUED) * Depending on regions and towns. (99 suppliers) * Excluding RT Mart China.

44 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 45 SUSTAINABLE DEVELOPMENT INDICATORS NUMBER OF PRODUCTS CARRIED BRANDED ORGANIC PRODUCE RETAILER (2011) TOTAL NUMBER OF PRODUCTS CARRIED NATIONAL BRANDED ORGANIC PRODUCE AND RETAILER (2011) Hypermarkets China ND* 2,477 Spain 91 957 France 311 1,661 Hungary 0 382 Italy 150 794 Poland 17 250 Portugal 4 624 Romania 58 58 Russia 205 205 Taiwan 124 722 Ukraine 1 1 Luxembourg ND 1,650 Supermarkets France 166 564 Spain 6 80 Italy 52 541 Poland 10 69 WASTE RECOVERY RATE* Hypermarkets 2010 2011 Targets for 2012 China 40% 40% 42% Spain 59% 62% 75% France 79% 87% 90% Hungary 52% 50% 60% Italy 59% 61% 66% Poland 49% 52% 55% Portugal 80% 81% 81% Romania 53% 49% 55% Russia ND 38% 50% Taiwan 54% 52% 57% Ukraine 34% 41% 49% Luxembourg ND 87% 90% Supermarkets France ND 33% 38% Poland 34% 39% 50% EMPLOYEES WITH WASTE MANAGEMENT TRAINING Hypermarkets 2010 2011 Targets for 2012 China 98.2% 90.0% 100% e-learning Spain 66.4% 67.0% 85.0% France 23.7% 30.9% 40.0% Hungary 0% 18.6% 75.0% Italy 40.0% 54.0% 80.0% Poland 57.0% 56.0% 80.0% Portugal 71.0% 80.4% ND Romania 55.7% 38.8% 55.0% Russia 0% 60.3% 80.0% Taiwan 0% 16.0% 100% Ukraine 0% 0% ND Supermarkets Spain 0% 3.0% 30.0% Italy ND 100% ND Poland ND 100% ND 2010 2011 9,966 11,630 TONNES OF PACKAGING ELIMINATED ON AUCHAN BRAND PRODUCTS SINCE 2004 2010 2011 307 320 HYPERMARKETS WITH A SELF-DISCOUNT DEPARTMENT 2010 2011 383 500 NUMBER OF HOUSE-BRAND PRODUCTS STILL SOLD WITH REVISED INGREDIENTS SINCE THE START OF THE SCHEME NUMBER OF AUCHAN HOUSE-BRAND PRODUCTS WITH BRAILLE LABELS Hypermarkets 2010 2011 Spain 550 600 France 1,596 1,600 Portugal 455 583 Romania 37 61 Total 2,638 2,844 2010 2011 312 301 HYPERMARKETS: DISTRIBUTION OF CARRIER BAGS PER SQ. M OF SHOP FLOOR EMPLOYEES WITH ENERGY SAVINGS TRAINING Hypermarkets 2010 2011 Targets for 2012 China 98.2% 90.0% 100% Spain 74.7% 69.0% 85.0% France 9.2% 9,8% 15.0% Hungary 0% 16.3% 75.0% Italy 38.0% 52.0% 80.0% Poland 58.0% 59.0% 70.0% Portugal 71.0% 80.4% ND Romania 57.3% 38.1% 55.0% Russia 0% 60% 80.0% Taiwan 0% 16.0% 100% Ukraine 0% 0% 0% Supermarkets Spain 0% 3.0% 30.0% Italy ND 100% ND Poland ND 100% ND ENVIRONMENT (CONTINUED) CUSTOMERS ENVIRONMENT * Tonnes of waste recycled/tonnes of total waste. * Lack of referencing definition.

46 / GROUPE AUCHAN 2011 SUSTAINABILITY REPORT GROUPE AUCHAN 2011 SUSTAINABILITY REPORT / 47 SUSTAINABLE DEVELOPMENT INDICATORS ELECTRICITY CONSUMPTION (KWH/M2 OF SHOP FLOOR) Hypermarkets 2010 2011 Variance 11/10 Targets 2012 China 517 501 –3.1% –2.0% Spain 529 512 –3.2% –3.5% France 538 515 –4.3% –3.0% Hungary 528 497 –6.2% –4.0% Italy 475 463 –3.7% –2.0% Poland 473 468 –1.1% –2.5% Portugal 597 565 –5.4% –5.0% Romania 493 466 –5.4% –2.5% Russia 733 715 –2.5% –2.0% Taiwan 733 718 –2.1% –5.0% Ukraine 549 500 –10.0% –5.0% Hypermarkets ratio 557 538 –3.6% –2.0% Supermarkets France 638 637 –0.2% –2.0% Spain 609 600 –1.4% –1.0% Italy 695 687 –1.0% –2.0% Poland 641 626 –2.8% –2.0% WATER CONSUMPTION (LITRES/M2 OF SHOP FLOOR) Hypermarkets 2010 2011 Variance 11/10 Targets 2012 China 4,109 4,260 +3.7% –2.0% Spain 1,070 1,010 –5.5% –5.0% France 1,600 1,480 –7.5% –3.0% Hungary 1,575 1,481 –6.4% –4.0% Italy 1,236 1,017 –20.2% –15.0% Poland 995 964 –3.1% –2.5% Portugal 1,192 1,126 –5.5% –15.0% Romania 993 996 +0.3% –2.0% Russia 2,188 1,942 –11.2% –5.0% Taiwan 4,170 4,021 –1.0% –5.0% Ukraine 1,405 1,294 –9.0% –6.0% Supermarkets Poland 652 642 –1.5% –2.5% HYPERMARKETS: APPLICATION OF GOOD CONSTRUCTION PRACTICES 2010 2011 China 66% 82% Spain 57% 65% France 41% 46% Hungary 66% 76% Italy 58% 60% Poland 74% 86% Portugal 58% 70% Romania 90% 96% Russia 23% 40% Taiwan 46% 56% Ukraine 60% 60% ELECTRICITY CONSUMPTION (KWH/M2 OF MALL FLOOR AREA) 2010 2011 Variance 11/10 Targets 2012 Immochan 271 250 –7.8% –2.0% ELECTRICITY: CONSUMPTION AND GREENHOUSE GAS EMISSIONS IN CO2 EQUIVALENT 2010 2011 €2,708,000 €2,722,500 HYPERMARKETS: TOTAL SOLIDARITY BUDGET 2010 2011 323 392 PROJECTS SUPPORTED BY THE AUCHAN YOUTH FOUNDATION SINCE 1996 ENVIRONNEMENT (CONTINUED) IMMOCHAN: GREENHOUSE GAS EMISSIONS IN CO2 EQUIVALENT 2010 2011 Variance 11/10 Ratio 2010 Ratio 2011 Variance 11/10 48,680,610 49,147,036 +0.96% 90 84 –6.43% kg eq. CO2/m2 kg eq. CO2/m2 kg eq. CO2/m2 mail kg eq. CO2/m2 mail kg eq. CO2/m2 mail HYPERMARKETS: GREENHOUSE GAS EMISSIONS IN CO2 EQUIVALENT CO2 factor 2010 2011 Variance 11/10 Ratio per country 2010 Ratio per country 2011 Variance 11/10 China 0.788 141,540,331 160,869,121 +13.6% 408 395 –3.1% Spain 0.350 95,182,467 93,829,299 –1.4% 185 179 –3.2% France 0.085 57,185,548 55,571,224 –2.8% 46 44 –4.3% Hungary 0.344 30,082,192 28,259,301 –6.1% 182 171 –6.2% Italy 0.404 82,834,978 86,468,341 +4.4% 192 187 –3.7% Poland 0.659 78,763,683 81,610,750 +3.6% 312 308 –1.1% Portugal 0.416 50,085,148 49,994,888 –0.2% 248 235 –5.4% Romania 0.429 15,891,039 15,020,738 –5.5% 211 200 –5.4% Russia 0.329 93,447,855 106,040,880 –13.5% 241 235 –2.5% Taiwan 0.659 94,858,355 103,574,215 +9.2% 483 473 –2.1% Ukraine 0.344 16,618,006 16,629,132 +0.1% 189 172 –10.0% Total 756,489,602 797,867,890 +5.48% 193 192 –0.54% kg eq. CO2/m2 kg eq. CO2/m2 kg eq. CO2/m2 shoop floor kg eq. CO2/m2 shop floor Source of CO2 factors: averages per country calculated by the International Energy Agency (“CO2 Emissions from Fuel Combustion”, 2008, supplying data for 2006). SOLIDARITY ENVIRONNEMENT (CONTINUED)


GROUP PROMOTIONAL BOARD Patrick Coignard Chairman of Spain and Portugal hypermarkets Chairman of sustainable development synergy Marie-Hélène Boidin-Dubrule Communications Director in charge of sustainable development Synergy leader Aloys Guitton ( Synergy Coordinator MEMBERS OF THE GROUP SUSTAINABLE DEVELOPMENT SYNERGY GROUP SUSTAINABLE DEVELOPMENT SYNERGY