The Bandicoot News May 2021 - Hocart Lodge
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The Bandicoot News
May 2021
Message from the CEO Dear All As many of you are aware, the aged care industry has and will continue to go through changes following completion of the Royal Commission into Aged care. The Royal Commission has issued many recommendations which government are reviewing, and it is expected that some will be legislated quick- ly , others will take time .and some may not be adopted at all. However, one of the recent changes is the commencement from the 1st April 2021 of the Serious Incident Response Scheme (SIRS) – Priority 1 incidents. This scheme places a compulsory requirement on aged care providers to report certain incidents which includes unreasonable use of force, unlawful or inappropriate sexual conduct, neglect, psychological or emotional abuse, unexpected death, stealing or financial coercion, inappropriate use of physical or chemical restraint and unexplained absence of a resident from the aged care facility. From October 2021 Pri- ority 2 incidents will also be required and I will advise further in future newsletters. I also would like to thank you all for your understanding and patience during our prolonged recruitment drive to employ Fitness & Lifestyle Co- ordinators. We are fortunate to have recruited Crystal and our search for another continues.. I am hoping that we can now have activities and outings that you will all enjoy, and we are also looking for suggestions as to where you would like to go on outings. These suggestions can be given directly to Crystal or you can complete a feedback form with your suggestions. You may also be aware that one of our carers Jess has transitioned into her new role of Dementia Support Worker within the facility. This is a full time role to support our dementia clients and improve the social interaction and activities offered to ensure residents are involved in activities that are fun and enjoyable. The Dementia Support Worker will also be a support and resource to staff and will be able to educate staff on commu- nication and engagement with residents with dementia. The role will also review residents presenting with challenging behaviours or risk taking behaviours and look at triggers for the behaviour and implement strategies to manage the identified behaviours. The Dementia Support Worker is currently completing a Diploma in Dementia which is being funded by Hocart Lodge Aged Centre Inc. We will be evaluating this role late June 2021 and I am certain that this new role will only improve and compliment the care and services provided to our residents and specifically those with dementia. Jess is still finding her feet in the role but is doing an excellent job and is looking forward to the challenges of this new role The organisation has also enrolled 13 staff to complete the Dementia Essentials course through Dementia Australia which will commence from the 26th May 2021. As you will be aware from previous newsletters, recruitment of staff has been challenging and whilst it has improved in recent months, we are still continuing to advertise for key staff including care staff. We are pleased to have had many new staff including RN’s, care staff, kitchen staff and cleaning staff join our team over the past one month and are also pleased to advise that we have recruited a further Cook. The new Cook is Milena and I am sure you will all meet her in the coming weeks. Milena will work opposite Gopal our other Cook and both will be supported by Bev Luke who is our Hospitality Supervisor. We continue to advertise for a Care Manager and hope this key position can be filled in the coming months, until then I will continue to take on the responsibilities of this role in addition to my duties and responsibilities as the Chief Executive Officer. A very big thank you to all our staff who have assisted the facility through the staffing challenges, we certainly could not achieve what we do without their assistance and commitment. Finally, sincere thanks to Harvey Rotary Club who kindly donated $600 towards purchases for our activities department, please contact Sheridan if you wish to know what equipment was purchased with this donation. I hope you enjoy the newsletter and we welcome any suggestions on how we can improve on the newsletter or the care and services we provide. Many thanks & Kind regards Ishbell
Important Message:
Facility Contacts:
Chief Executive Officer: ishbell@hocartlodge.com.au or 9729 0445
Care Manager: TBC
Hospitality Supervisor: Bev@hocartlodge.com.au or 9729 0448
PA to CEO: Sheridan@hocartlodge.com.au or 9729 0441
Unit RN Lilac Unit: Registerednurses@hocartlodge.com.au or Lilac unit RN mobile 0401
555 917 or 9729 0443
Unit RN Poppy Unit: Registerednurses@hocartlodge.com.au or RN mobile Poppy Unit
0401 559 865 or 9729 0442
Unit RN Tuart Unit: Registerednurses@hocartlodge.com.au or RN mobile Tuart Unit
0432 217 667 or 9729 0450
TerryWhite Chemmart Eaton is excited to provide medication supplies to Hocart Lodge, Harvey from May 2021.
We have recently won the WA TerryWhite Chemmart Pharmacy of the Year award and our retail manager Chantelle
has been awarded the WA Retail Manager of the Year. The pharmacy employs 35 staff members including 6 phar-
macists and has been located at Eaton Fair Shopping Centre since 2000.
We are both a NDIS and NDSS approved pharmacy and offer a range of health services including Blood Pressure
Checks, Weight Management Solutions, Sleep Aponea, Medication Reviews, Flu and other Vaccinations, Return of Un-
wanted Medications and a Baby Clinic.
One of our recent store improvements includes acquiring a state-of-the-art packing robot to increase the efficiency
and ability to pack larger volumes of medications for our blister packing system. Nicole and our dedicated blister
packing staff have over 20 years combined experience looking after both community and nursing home patients and
are looking forward to working together to provide exceptional service to Hocart Lodge.
We are delighted to join with Hocart Lodge Aged Centre Inc. as their pharmacy supplier and look forward to provid-
ing medications to their residents.
Dear All,
We would like our Newsletters going forward to include some feedback from our relatives on their experience when
visiting the facility. We would welcome feedback on what your positive and negative experiences are or have been
so that we can work towards improving our services.
This initiative is to improve our engagement with family members and we would appreciate your feedback. However,
please do also continue to use our feedback forms and our happy or not terminal in reception to provide feedback.
If you would be happy to provide us with some feedback to be included in our Newsletter, please email to Sheridan
on :
Sheridan@hocartlodge.com.au.
If you could also indicate in your email if you are happy for your name to be printed in the newsletter, or if you wish
to remain anonymous.
Important Message: Mandatory Flu Vaccinations for visitors to aged care facilities: A reminder that it is mandatory for all visitors to aged care facilities to have received their flu vaccination and to provide evidence of this to the facility. Please ensure you make arrangements to receive your 2021 vaccination and email confirmation to reception@hocartlodge.com.au. If you are unable to receive the flu vaccination due to health or religious reasons, we will require evidence of an exemption certificate from your GP. Aged care providers are required to take all reasonable steps to ensure that a person does not enter or remain on the premises if they do not meet the flu vaccination (and other) requirements. COVID 19 Vaccination: The majority of our residents have received both COVID 19 vaccinations. For those residents who have been admitted post the vac- cination program dates, if consenting to the COVID vaccinations we will liaise with GP surgeries to arrange this.
Important Message: Terry White Pharmacy, Eaton As you are aware, Hocart Lodge Aged Centre Inc. has recently change pharmacy agreements and our contracted supplier of medica- tions is now Terry White, Eaton effective from the 24 th May 2021. This change has occurred after careful consideration and a review of the services offered by Terry White pharmacy and there experi- ence in providing services to other aged care providers. In making our decision, we did contact the other aged care providers to obtain their feedback and experience in using Terry White, Eaton and it was very positive including the telephone support offered to nursing staff by Terry White and the prompt supply of medications. Another significant factor for this change is our transition in the coming months to using an electronic medication management software. This is something that we have wanted to implement over the past two years but are only now in the position to push forward with. Terry White staff are familiar with the software we have decided to use and their knowledge and support will be invaluable to our nursing staff during the transition. Please check the newsletter for the brief introduction to Terry White pharmacy, and I know their staff are excited about providing services to Hocart Lodge. Many thanks to our nursing staff who have been very patiently waiting for this software to be implemented. I understand that any change can be difficult but I would assure you that this change has been discussed over a number of months and with a great deal of thought and consideration, and I apologise if this has caused any confusion, distress or upset to our residents or family members. Our policies and procedures regarding medication management remain unchanged and it is simply that our agreement has ended with Harvey Pharmacy and our new agreement has commenced with Terry White, Eaton. Hesta Excellence in Aged Care award We are pleased to inform you that we have been nominated in the above category and will know shortly if we have progressed to the semi final stage. We will keep you updated and fingers crossed that we reach the finals stage!
Important Message:
• Cyber crime is an unfortunate reality of the electronic environ-
ment. For this reason, Hocart Lodge employs cyber security preven-
tion measures. In addition, Hocart Lodge will no longer request pay-
ments or follow up on outstanding accounts via email. If you receive
email correspondence requesting payment of any amount or of any
invoice or notifying you of changes to bank account details, then you
should immediately contact Hocart Lodge by telephone on 08 9729
0499 to verify that any information is correct before taking any steps
to make a payment.
Feedback
If you have a complaint re: care or services
Should you be unhappy with the care and/or services provided to your loved one, please contact the below in the first in-
stance:
Unit RN’s regarding care delivery
Hospitality Supervisor Beverley Luke regarding laundry, cleaning or meals – Beverley@hocartlodge.com.au
If your concern is not resolved, please speak with Ishbell – Ishbell@hocartlodge.com.au
As always, please feel free to complete a feedback form and include your details should you wish to be updated regarding
your complaint.
We also have our new Happy Or Not terminal in Reception. If you need assistance with this please see reception staff.
Please be assured that all complaints are actioned and we value all comments regarding care and service provision.
Relatives welcome to attend. Please let Ericka know if you will be attending.
SESSION: LGBTI inclusivity workshop
WHEN: TUESDAY, 29 JUNE 2021
TIME: 2.00 – 3.00
Workshop 2: Residents and Family
Residents Food Focus Group
4th Tuesday of the month at 2pm in the Multi-Function Room.
Hospitality Supervisor & Chef will attend.
All residents are welcome to attend.
Sheridan’s Adventures I cannot believe another 2 months has passed and it is time to write another installment for you all. I sadly have not had many adventures over the last couple of months, so I thought I would fill you in on what I have been up to in- stead. Easter happened since my last article. A lot of chocolate was consumed, and now I am trying to completely avoid it until next year. This is always a bad time of year where fitness goals go out the window for a 4-day chocolate feast, followed by a week of withdrawals and regret. I did get to set up my lovely Easter center- piece on the dining table at home, which I thoroughly enjoyed. I have also spent a lot of time over the past months helping my best friends put their nursery together for the arrival of their first ba- by. We have done lots of DIY including paint- ing, skirting boards, more painting, styling, building furniture and more. It has been such a fun experience for me as I love anything DIY. It is the best feeling when you finish a project and can stand back to admire all your hard work. Most of my time however goes to Bradie. She is now just over 10 months old I cannot believe it. I will be sure to fill you all in on her 1st birthday next issue. We have been undertaking in 2x training courses for Bradie over the last 6 weeks which has meant my weekends are full of dog clas- ses and learning. Bradie and I are currently working on Obedience Level 2, and Beginners Agility with our chosen trainer. We have been working toward becoming a good team togeth- er with a clear understanding that I am the Al- pha. This is still a work in progress as she likes to think that she is still the boss at times.
Agility training has been so much fun and a great way to use up excess puppy energy. On our 1st class Bradie would not attempt the tun- nel, but now she likes to lay down and hide inside it. I’m not really sure if this was the pro- gress I had hoped for, but I guess time will tell. She has improved with her ramp walking since the wobbly unsure puppy from class 1. Now she will happily and calmy walk up the ramp and along the thin platform and down the oth- er side. I hope to be able to acquire some of these obstacles as she progresses to do more training in the back yard at home and maybe we can even come and show all our Hocart friends what we have learnt too. You are all probably wondering why you have not seen Bradie this last month. Well, her body decided it was time for her first heat cy- cle. This was not fun at all as I am sure you can imagine. She also was not much of a scary guard dog in this time as we had to put her in puppy nappies. Until now I honestly never thought I would be the person that has my dog in nappies, but I have to say they were great. Bradie had such a build up of en- ergy that after 3 weeks of being on heat our 1st proper walk was a very big, high energy, hour long one. She is so happy to now be back to normal and I’m sure she is very excit- ed to be coming in to see you all again very soon. I will endeavor to get out on some nice wintery adventures over the coming months, so I have some better content for you all next issue.
Hi! My name is Rosie and I am the
new member of the family. I am just
feeling my FURry bed at the moment
with my cute stuffs on my side.
Bev’s daughter’s new puppy.
And her name is Rosie.
Sheridan’s dog Bradie posing
with the only thing that digs
better than she does….dad’s
tractor!
Bev’s dog Poppy playing with her Dalmatian
stuffed toy whilst her mom is taking a photo
and so she strike a pose..
At Hocart Lodge we have a range of activities for our consumers to enjoy.
Happy Hour Music Therapy
Consumers enjoy listening to music, Consumers become involved with the songs
singalong and trivia while having re- from their past, singing, laughing, listening
freshing drinks and chips.. Sometimes and sometimes dancing to everybody’s fa-
we even have some live music to enjoy. vourite songs.
Cooking
Brain Games
Many of our consumers enjoy cooking. The
Brain games are an excellent way for activities staff prepare a variety of dif-
the elderly to exercise their minds and ferent tasty treats with the help of con-
to enjoy the company of others. Getting sumers. And then everybody’s favourite
together to complete puzzles and quiz- part is getting to enjoy eating what has
zes is always fun. been prepared.
Bingo Reminiscing
One of our most popular activities at We all live in the present, yet we still car-
Hocart Lodge. Everyone loves getting ry our “past” selves with us throughout our
together for our Bingo games in the lives. We are part of a rich history that
multi function room. needs to be shared and preserved. Con-
sumers enjoy group discussion over tea
and sharing their past stories.
Arts and Crafts
Table Games
We have the opportunity to share in
the creative output of our consumers, Consumers enjoy a mix of dominoes,
no matter how sophisticated or simple. scrabble, card games & board games.
Whether its painting, drawing, knitting, They enjoy playing old favourites, or
building, or crafting. Our consumers learning new games.
love relaxing with some colouring in as
well.
Pampering
Exercise
Provides sensory stimulation and enjoy-
We have a variety of exercise options
ment. Consumers enjoy painting their nails
throughout the week, including chair exer-
and hand massages. They get to relax and
cises, yoga, walking and even dancing for
thoroughly enjoy smelling different es-
those that want to.
sential oils too.Notice Board
ALCOHOL LIBRARY SERVICE
Relatives are more than Arlene, the library officer,
welcome to bring in alcohol delivers & picks up library
for their loved ones, but it books to resident’s rooms.
must be handed to the If you would like this ser-
vice, please talk to the
nurse to be stored securely activities staff member.
and safely monitored. They can sign you up for
the service.
LAUNDRY
NEWSPAPERS
Please label all new clothing as
they arrive at Hocart Lodge
If you would like a newspa-
facility. For all lost clothing
per delivered to your room
items, please see the laundry
please talk to the activities
staff for assistance. Residents &
staff about which newspa-
relatives are encouraged to
per you would want, and
provide clothing that is suitable
they will organise it. This
for commercial washing ma-
cost will be added to your
chine.
monthly invoice.
RESIDENTS OUTINGS HAIRDRESSER
If you are taking a resident out We have a hairdresser who
of the building, it is essential attends every month. If you
that the staff on the wing are would like an appointment,
informed. It requires documen- please talk to reception or
tation to communicate that any activities staff member
someone is away from the fa-
to write in the hairdresser’s
cility. DO NOT FORGET to sign
in/out in the reception area. list.HAIRDRESSER
The Hairdresser will be here at Hocart next on the
May 5th/June 2nd 2021
Ladies haircut $25 Men’s haircut $ 20
Family need to organize payment for their loved ones beforehand.
Please arrange payment by direct credit to the hairdresser.
Yvonne @ Twirls & Curls Hair BSB: 306 129 ACC: 030 4484
Podiatrist
Your next scheduled appointments are on
May 5 2021
June 10, 2021
___________________Add a splash of colour
Find your way through the maze!
Q: What is it called when a snowman
has a temper tantrum?
A: A meltdown!
Hope you all enjoyed the Bandicoot News. See you next time.You can also read
