THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School

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THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
THE SMIB MAG
2018 - 2019
LESS IS MORE-TOWARDS SIMPLICITY
THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
ESSEC
BUSINESS SCHOOL,
THE PIONEERING SPIRIT
       CREATED IN 19O7, ESSEC                   expertise about business in those
                                                regions. They allow our school to build
       BUSINESS SCHOOL TODAY                    deeper alliances with academic, private
       IS A WORLD-SCHOOL WITH                   and public partners in those regions
                                                that are growing at an accelerated
       FRENCH ROOTS. ITS PURPOSE                pace and will be leaders of economic
                                                growth in tomorrow’s world. ESSEC
       IS TO GIVE MEANING TO THE                has built a network of alliances with
       LEADERSHIP OF TOMORROW                   academic partners worldwide so
                                                that its students’ learning journey
       AND HAVE A GLOBAL IMPACT.                is a true international one.

       ESSEC is a graduate school with          ESSEC is a school with French Roots
       programs ranging from Bachelor           that trains responsible leaders.
       to PhD, a wide range of Masters          Being a responsible leader means
       programs including our flagship Master   being able to see beyond business
       in Management and Global MBA             as usual. Responsible leaders are
       programs. ESSEC also offers executive    able to value long-term benefits
       education and custom training            over short-term profits; they are able
       designed and developed on-demand         to blend corporate performance
       for our partners from the private        with employees’ well-being. To
       sector. ESSEC holds the “Triple crown”   prepare its students for the world of
       of accreditations for global business    tomorrow, ESSEC’s pedagogy seeks
       education: EQUIS, AACSB and AMBA.        to awaken and develop creative
                                                and critical thinking, together with
       At the core of the ESSEC learning        the learning-by-doing method.
       experience is a combination of           Responsible leaders are those who
       excellence and distinctiveness.          can see the broader picture.
       ESSEC’s unique educational model
       is based on education by experiences,    ESSEC is a full ecosystem at the
       that foster the acquisition of           crossroad of rigorous and relevant
       cutting-edge knowledge with the          research, innovation, business and
       development of know-how and life         society. At ESSEC we believe in
       skills. At ESSEC, we aim to empower      bringing research and companies into
       students and give them the keys          the classroom, we also believe that
       to imagine, create, lead and have a      learning doesn’t end with a degree:
       positive impact in the business world    learning at ESSEC means becoming
       of tomorrow that will be more complex    a life-long learner and joining a
       and changing ever more rapidly.          close-knit community of more than
                                                55,000 Alumni all across the globe.
       ESSEC is a world-school. Our
       International campuses in Asia-Pacific
       and Africa are dual gateways that
       allow students to really immerse         Vincenzo Esposito Vinzi
       themselves into different cultures       Dean and President
       worldwide and develop genuine            of ESSEC Business School
THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
INTERNATIONAL
RANKINGS BUSINESS                                 #8                #4                  #5                #14
EDUCATION 2018                                    European          Master in           Master in         Executive
                                                  Business School   Management          Finance           Education
                                                                                                          Programs

Key figures

          55,OOO
               graduates worldwide
                                                                         6,O97
                                                                    students in full-time undergraduate
                                                                          and graduate programs

 4   campuses in Cergy, Paris-La Défense,
     Singapore and Rabat                                             34%                     98
                                                                    international         nationalities
                                                                      students            represented

 2O5       partner universities in 45 countries

                                                                               +1oo
 2,OOO
                  degrees awarded each year,
                  including 1,600 at graduate level                       student organizations

     7
              centers
              of excellence

     3O       learning and research chairs

                                                                         5,OOO
                                                                     managers in executive education

     3O
              double degree programs
              (24 international, 6 national)

                                                                               +5oo
                                                                      partner companies in education
                                                                              and recruitment

  162
              permanent faculty of 37 nationalities
              including 20 emeriti professors
THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
TABLE OF CONTENTS
              EDITO SMIB ...........................................................................................................................5
              Anne-Flore Maman Laurraufie

              STRATEGY IN SPORTS .....................................................................................................6
              A Winning Strategy for Football World Cup - by Sacha Mettoudi
              Simplicity Through Zouzout’s Management - by Addie Dorsey
              Simplicity Through STADIHOME - by Leticia Tatemoto

              CONSULTING ....................................................................................................................... 11
              Less is More at McKinsey Company - by Paul-Henri Levivier
              Simplicity at IPSEN - by Alexis Capraro

              STRATEGY IN LUXURY ................................................................................................... 13
              Less is More at Borsalino - by Alessandra Marson

              STRATEGY IN ECONOMY ..............................................................................................14
              Strategy in Private Banking - by Leticia Tatemoto
              The Latest Innovation in Economic Intelligence - by Addie Dorsey

              STRATEGY IN MANAGEMENT ..................................................................................... 16
              Less is More at ALD Automotive - by Joëlle Raphael
              A Philosophy towards Simplicity - by Yixuan Cao
              Concept of Simplicity through Minimalism - by Agathe Normand
              Management in Multicultural Spirits - by Alexy Karouby
              Quand la Simplicité Renverse 30ans de Marketing - by Marie Lefebvre
              La Simplicité au Service de l’Innovation Managériale - by Marie Lefebvre

              STRATEGY IN AEROSPACE ......................................................................................... 24
              What New Businesses/Economy Can be Enabled by an Easier/
              Cheaper Access to Space? - by Clémence Lewden
              Business Development in Aerospace - by Clémence Lewden

              STRATEGY IN INTRA/ENTREPRENEURSHIP ....................................................... 27
              How the Intra/Entrepreneurship Could Lead to “Less is More”? - by Sacha Mettoudi

              SMIB’S IMPLICATIONS ................................................................................................... 29
              Consulting at Stratngo
              Circular Economy at McGill University, Montreal
              ESSEC Asian Strategy Challenge
              SMIB For Smiles 2018-2019

4   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
EDITO SMIB
       Words such as “Agility”, “Simplicity”, “Flexbility” are
in the air in the business environment. At the same time, HR
managers expect more and more “complex” candidates with
unusual career paths and backgrounds. A simple syllogism
tells us then that complex minds are expected to generate
simple processes. How is this possible? Is it true in all sectors
of activities? We have challenged the idea, interviewing SMIB
Alumni and stakeholders in a wide array of business industries,
from sports to finance and including consulting or aerospace…
And because the program has always been eager to shape
students’ minds to market expectations, we have complexified
it again, to ultimately make it more simple for students to get
their dream job. I’m happy to share with you the launch of a new
double-degree with USC DarlaMoore in the USA (International
Trade and Investments) and a new track on our Cergy Campus,
in partnership with Fondation d’Entreprise Renault, focusing on
the Management of Digital Transformation and Innovation.
SMIB is growing like a tree with many branches but with
solid roots. This made us reach #4 position worldwide as Best
Master in Management (QS Ranking) in 2019. Thank you all
for your involvement in the program, and let’s keep building
a strong SMIB Family with fresh graduates (Class of 2017-
2018) and graduates-to-come (Class of 2018-2019)!

Anne-Flore Maman Larraufie (Ph.D)
maman@essec.edu
Academic Director of MS SMIB
(Cergy - La Défense - Singapore)

                                 ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   5
THE SMIB MAG 2018 2019 - LESS IS MORE-TOWARDS SIMPLICITY - ESSEC Business School
STRATEGY                                              Group life: According to Antony Zouzout,

IN SPORTS                                           Deschamps created a competitive team
                                                    thanks to his capacity to create a strong
                                                    group life, based on leaders: each group
                                                    has leaders (the people who, by their
A Winning Strategy for                              attitude, are able to influence the group
                                                    atmosphere). Therefore, Deschamps used
the Football World Cup                              the group leaders to keep everybody focused
By Sacha Mettoudi                                   on the tournament and the objectives.

                         Antony                       The objectives: Winning the World
                         ZOUZOUT                    cup, the most prestigious tournament of
                         SMIB 2012-2013             football, is the dream of every football
                         Director of EAJF           player. Deschamps understood that, and
                                                    used the powerful atmosphere, and the
                                                    dreams, provided by this tournament, to
                                                    motivate his team. Thus, everyone - team and
                                                    manager- worked for the same objectives.
                                                    Besides, each player also had personal
July 15th, 2018, France won the World               objectives. And it is a good way to keep
Cup for the second time in its History!             everyone motivated: make the personal
After 1998, 2018. The link between each             objectives match with group objectives.
France’s triumphs? Didier Deschamps!
He was the captain in 1998, he managed                Communication: Deschamps had to
French team in 2018… Deschamps knows                deal with media, social networks and so on.
how to manage, create a competitive                 Communication was a crucial part of his job.
group and reach his objectives…                     Even if the speeches he made to the players
                                                    remained secret, we could still analyze what
                                                    he said to the media during the conferences.
  How did Dechamps establish a                      He always stayed impartial and never
winning management? How to translate                criticized his competitors, his players, or
it into a business company?                         anyone else. In French we call that: « langue
To help answer all these questions, SMIB Mag        de bois ». That means that Deschamps does
interviewed Antony Zouzout, SMIB 2012-              not really answer ambiguous questions
2013 and current director of EAJF (École des        and stays humble in any circumstances.
agents de joueurs de football) on different         Communication skill is not a direct value-
aspects of Deschamps’ management.                   added, but it is necessary in order to
                                                    avoid media crisis, conflicts with other
  Legitimacy: Deschamps already won the             parts or discourage players - all of that
World title and led France’s team to the final      could lead to break up the group.
of 2016 UEFA Euro. His legitimacy comes
from the perfect knowledge of football and its        Questioning himself: According
environment, the players, their values and how      to Mr. Zouzout, a great manager is
to create a team with them. Then, because of        someone who perfectly knows his job: the
its glorious past, he was listened and respected.   environment, the market, the competitor,
                                                    the technology, the strengths, the
                                                    weaknesses, the human psychology etc.
                                                    To be a great manager, it is also about

6   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
permanent questioning. That is necessary        managers is because the reality is that without
in a world which changes every day. In          direct instructions to lower division workers,
order to stay at the top, a manager should      employees will act on their own ideas of what
evolve and improve himself constantly.          they think is best for the firm. This is not a
As said above, Deschamps perfectly knows and    result of lack of intelligence, as it may even add
understands football’s world and environment.   value or serve to be useful to the enterprise.
He also questioned himself: after France        However, the pursuit of these new opportunities
lost UEFA Euro 2016 tournament in final, he     by lower workers needs to be monitored by
accepted to recognize his defeat, analyzed      upper management, because if the task is not
his work and try to progress by questioning     critical in achieving the company’s objectives,
himself, with humility, to finally change the   they need to be questioned and possibly
way he managed his players and the pressure.    terminated. This is what makes management
Finally, he won the 2018 FIFA World cup. That   so complex for large conglomerates, but
is mean that questioning himself allowed        not just for large conglomerates, but
him to progress and reach his objectives.       for smaller, start-up companies as well.
                                                So how do managers implement the
  How to translate all of it into a company?    concept of “less is more” successfully?
Acording to Mr Zouzout, a football team         Do they implement the concept at all?
works as any company: a manager should
demonstrate his knowledges and his              Antony Zoutzout, Director General (CEO) of
legitimacy with actions. He also has to build   E.A.J.F. and Executive SMIB Alumni shared
a group by making matching individual           that in fact, “it depends.” Zoutzout opened his
objectives with group objectives and make       company Ecoles des Agents de Joueurs de
everybody concerned by the project.             Football in 2013 with three associates (Business
Dealing with communication,                     Development, Marketing Communications,
understanding its environment and finally       and Administrative/Accounting). Six years
questioning oneself are important as            later, the company is run by ten employees,
part of the good manager behavior.              and that’s not including Zoutzout and his two
To conclude, becoming a competitive             associates. Employees such as the: Head of
manager is simple: find the key points          Marketing, Social Media Manager, Graphic
(communication, legitimacy etc.) and apply      Designer, PR Representative, Program Manager,
them to the team management. Less is more.      Head of Content, and Admissions. All of which
                                                work together closely in order to achieve
                                                their firm’s main objective of guaranteeing a
                                                comprehensive training to become a certified
Simplicity Through                              football agent; and by providing their customers
                                                with the skills to obtain their Sporting
Zouzout’s Management                            Agent License by passing the FFF exam.
By Addie Dorsey
                                                Within the past six years, Zoutzout emphasized
Among upper management, the concept of          that his management style has evolved over
“less is more” is a prioritized challenge. A    time. At the start of E.A.J.F., his management
challenge that asks managers to focus on the    style was completely different than it is today,
most important tasks at hand, while setting     as he once worked with only three associates
aside smaller details, and trusting lower       and his relationship with his associates differs
divisions to manage their own objectives.       greatly from with his employees. He expressed
This grants managers more time to focus on      that the team is “much more organized now
their key goals with minimal distractions.      with management meetings each week,
The reason why this is a challenge for many     and tools to control what others are doing”.

                                                          ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   7
Zoutzout confirmed he has used the idea of          Croatia, a relatively small country in the
“less is more” in regard to marketing strategies,   east of Europe, which got independence in
however, when it comes to the management of         recent 1991, changed the world dynamics
staff, not so much. His perspective is that one     of Football supremacy reigned for long by
must, “adapt [their] management style to the        the western nations. Croatian team defeated
team you are managing, naturally. There is not      the likes of Argentina, Russia and England to
one type of management style that is perfect        set up the final with France. And the Captain
for each type of employee, [not even “less          of the Croatian National Team, Luka Modric,
is more”]”. Zoutzout expands saying that, “it       went ahead to win the coveted Golden Ball
depends on the employee, some employees are         at FIFA 2018 and Ballon d’Or 2018 defeating
more structured, [some] work by themselves,         the last decade favorites Messi and Ronaldo.
[some] know exactly what they have to do,
[some] need no repetition of objectives, and
[others] needs a real manager behind them”.

And with that, the question still lingers...
But, with Zoutzout’s experience creating a
successful start-up, it is intriguing to know
his perspective on this subject as concepts
like “less is more” are discussed more and
more among enterprises and management.

Simplicity Through
Zouzout’s Management
By Shyamali SAXENA

The year 2018 witnessed the glory of the
FIFA World Cup. We saw the best teams and
players of the world play for the coveted cup.
Congratulations to my Alma Mater country,           Source: 101 Great Goals
France, who won the World Cup after 20
years. It a very proud feeling. At the same         This defines how “Less is More”. The amount
time we also saw the rise of a small East           that an economically strong country invests
European country whose players fought               into fancily grooming its sportspersons with
with the best of the world to reach the final       great infrastructure and lavish lifestyles
match with France. Yes, I talk about Croatia.       is not that gets results. In spite of limited
                                                    infrastructure a small country achieves the
                                                    great, which shows that it is the sheer will of
                                                    a country’s sportsperson that takes it to the
                                                    summit of success. Luka Modric’s childhood
                                                    was shadowed by the Croatian Independence
                                                    Movement wherein he lost his house and
                                                    stayed as a refugee in hotels. But to be on
                                                    positive side of life, he took up playing football
                                                    in the hotel cark park. His perseverance is what
Source: Fox Sports                                  makes him today one of the greatest football

8    ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
players in the world. He had very “Less” when
growing up, but he has now achieved much
“More” by simply playing the game in its true
sense. Never did in the final match Modric or
his team play defensively much unlike other
famous teams in other matches who played
somewhat to pass time after they had scored
a goal. Modric and his team were seen as
playing the full 90 minutes with great passion
to score a goal. A score of 4-2 in a FIFA World
Cup final is much of an unseen in recent times.     Source: neilpatel.com/blog
A simple attitude gives you much more.
                                                    And finally today I look at my 2 kids,
Through this article I wish to highlght how         enjoying away from the complexities of
“Simplicity” of life and ways can help us stay      the world. Buy them the best technology
away from the unnecessary and make us               stuff or complex expensive toys, they will
focus on what is “the only most important”.         only end up playing with the cardboard
Another instance I would like to highlight is       packing box that the toy came in.
from my career life itself. After graduating
from a Pioneer Institute “Essec” in the SMIB
course, I like everyone else wished to work
for large Multinational companies such as BP,
EDF, Schneider Electric, etc. Fate showed it real
face and I could not make it any of them due
to change of locations. I finally got a decent
position as “Head of Materials” at a startup
that makes Electric Motors for Electric vehicles.
I had initially all those doubts about how I
could not enter a famous company with a
luxury profile. But over the course of 2 years of
experience dealing with suppliers from around
the globe and managing a multi-cultural team,       Source: everypixel.com
I started to value the “Less” in my life. These
2 years I have personally and professionally        Get them the best of battery operated toys
grown a lot. Old colleagues have complimented       but what catches their attention for hours
me that I have grown mature in my dealings.         and hours is just a “Simple” bucket of water
All this as the small company I work for gave       kept in the garden. What else better than
me Large opportunities. I worked varyingly to       achieving the happiness a child has in her
negotiate, guide, research for different people     heart. And we can learn from them, that
in senior management. So many opportunities         Happiness does not come with “More” of
in a single profile. Only a “Less” company          gadgets, money or position. Just like children
could give me such “More” possibilities. Things     we can be truly Happy with much “Less”
I could never have experienced if directly          from very simple things, a Nature’s getaway,
working in a Large company in a Small profile.      watching your children play, an ice cream
                                                    by lakeside on a sunny day, or just playing
                                                    football in the garden. Let us work towards
                                                    achieving more by just being Simple.

                                                                ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   9
Simplicity Through STADIHOME                        useful is trying to explain your project or
                                                    idea as if you were presenting it to an 8 years
By Leticia Tatemoto                                 old child. Doing that, you are left with really
                                                    what is essential about it, making ideas or
                          Jacques                   projects that can be complex understandable
                          DELAPLACE                 by different people. Regarding simplification
                          SMIB 2015-2016            in terms of ideas, it is very important for
                          Strategy expert and       strategy, because it allows you to clearly
                          founder of STADIHOME      define your vision and your direction. It is
                                                    simplification in the sense of prioritizing. In
                                                    the different innovation projects in which I
                                                    work for the Ministry of Defense, establishing
                                                    the priorities to have the right direction for
MY BACKGROUND                                       execution is key. In big projects, you have to
After working in project management for             present a clear plan of action, and, for strategy,
different industries (fast-moving consumer          you have to be able to find what is the key
goods, tourism, agribusiness) and following my      determinant of your project and keep focused
BS degree, I decided to strengthen my skills in     on it. Simplification is present in a lot of formal
strategy with the SMIB. After this one I became     methodologies and theories that we use.
a strategy consultant for the French Ministry
of Defense where I have been since the end          One example is the Blue Ocean strategy. When
of the program. During that time, I decided to      Chan Kim and Renée Mauborgne developed
create my own company: STADIHOME. This web          it, they emphasized the importance of deeply
application is a platform which help people         understanding your market, and need to really
find all sorts of sport events broadcasted          focus your effort in key aspects. For that, you
around them either in bars / restaurants or in      need to simplify as much as you can, so it is
people’s homes. For businesses STADIHOME is         possible to identify the fundamental aspects
a communication and loyalty platform while          of each specific business. In Work Breakdown
for people it helps them creating links with        Structures as well, the idea is to split your
others. They then avoid paying more than            project in different, smaller tasks, so that
700 euros/year for all channel’s subscription.      when you establish what needs to be done,
Hosts can broadcast channels they have while        all those involved understand the tasks and
guests bring food or beers. STADIHOME has           their implications. This simplifying because
been initialized a year ago in the incubator        you take a big project and you tackle it step
Euratechnologies and launched in October.           by step. It is also the case in Agile Project
In my professional experience, either               Management. At the end of each sprint, the
as a strategy professional or as an                 approach allows you to verify whether the task
entrepreneur, I have always recognized              has been accomplished or not. On a final note,
the importance of simplification.                   the idea that less is more helps in our personal
                                                    lives as well: we should try to simplify big
  For me you can split it into two                  projects and life dreams in terms of what we
different things: you can simplify in               need to accomplish day by day. If you are clear
terms of speech and in terms of idea.               about your priorities, you know what you need
As an entrepreneur, you need to present your        to do today and every day to reach your goals.
project and ideas to a very wide range of
people, from investors to the large public.
For that, you must be able to simplify the idea
in order to make the most sense to whoever
is the audience. One technique that can be

10   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
CONSULTING                                          differences, the Firm has developed a unified
                                                    set of trainings, tools and methodologies
                                                    shared with all the offices. This is a crucial
Less is More at McKinsey Company                    lever for streamlining interactions and
                                                    coworking. On the flip side, even if mixing
By Paul-Henri Leviver                               individuals from different cultures, experiences,
                                                    personalities does provide tremendous
                     Quentin                        value for clients (i.e., bringing together
                     CROZAT                         diverse ideas, perspectives, understanding
                     SMIB 2013-2014                 of a single problem), it sometimes also
                     Associate - McKinsey           creates complexity in interactions (i.e.,
                     Company                        communicating with someone from a different
                                                    culture under pressure is not always easy).
                                                    In fact, consulting strongly remains a very
                                                    human work, and human relations are not
                                                    always simple, neither should they be.
MY BACKGROUND
Before joining the SMIB, I graduated in Public        Simplicity in consulting sector
Affairs from Sciences Po Lille and University       is about helping consultants’
of Kent, in a program taught half in Lille and      focus on value-adding tasks.
the United Kingdom. After two internships in        Beyond McKinsey, one of the key challenges
the public sector, at the Ministry of Finance of    of the consulting industry is to free consultant
Senegal and the French Embassy in Ireland,          “brain time”. In order for consultants to focus
I gained a first experience in consulting           on solving key problems. The less your people
in Paris, specializing in IT and computer           are wasting time in low added value tasks,
services. Looking for a more strategic-oriented     the more they spend time thinking of the
career, I joined SMIB to improve my business        clients. At the end of the day, the only thing
knowledge and consulting skills. It got me          that matters is our clients. Helping them in
into Roland Berger in Casablanca, Morocco.          all the possible ways is our main focus.
This experience convinced me to stay in             Key players in consulting industry adopt a
the country. As I felt attracted at this time       “Less is More” approach in the way consultants
by challenges faced by companies and                organize their work: simplification and
public sector in Sub-Saharan region, I joined       automation of administrative work, smallest
McKinsey’s Casablanca office to work on these       amount of meetings possible, digitalization of
issues. Since then, I discovered additional         key processes, productivity tools for consultants,
topics and passions, for instance corporate         user friendly interface for key softwares...
turnaround and digital transformations. These       It aims at allowing consultants to be
passions led me to serve clients in various         100%-focused on the client’s needs.
places: in Africa (e.g., Egypt, Tunisia, Morocco,
South Africa, Niger and Senegal) but also in          How can a consultant give a simple
Europe (e.g., Sweden, UK, France, Netherlands)      answer to a highly complex challenge?
and North America (Canada and USA). In four         Solving a complex problem with a complex
years, I have worked in around 20 countries!        solution is very easy. On the contrary, solving a
                                                    complex issue with a simple and logical answer
  Simplicity in the Firm’s                          can be very challenging. It requires one to
internal organization.                              understand the situation in detail (i.e., full scale
At McKinsey, we usually work with teams             of analyses, consequence of each potential
consisting of people from very different origins    decisions), to synthesize and communicate the
and backgrounds. In order to overcome these         solution in an well-organized way but also to be

                                                               ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   11
pedagogical with clients. Ultimately, you don’t     highly competitive and a cross-functional
want to own the solution, you want the clients      approach is mandatory to ensure we deliver
to be as comfortable with the thinking as if        on our mission to help patients. We must
they created the solution. Thus, it means taking    look right and left before moving forward,
the time to do our “work” but also spending         making sure we are aligned with our medical
time with clients at each step of the way to        counterparts, have the right data from our
onboard them and get their ideas and feedback.      business insights and analytics colleagues.
                                                    Being simple also means being direct
A consultant role is to make difficult              and transparent in human interactions.
problems look simple and find answers               Building genuine and trustful
based both on cutting edge expertise and            relationships is key to be efficient.
international best practice but also on a
logic that clients understand and master              Does the company help you to do so?
enough to own the solution as theirs.               Yes, for sure. First, our offices are open and
While working for clients, I realized how           it is easier to knock on doors than to shoot
important it was to associate the client to         emails. This allows one to ask questions and
the decisions to facilitate and accelerate          to obtain answers fairly quickly. Second,
implementation. Indeed, I understood that it’s      company values such as agility, integrity,
always way more rewarding to implement your         transparency and accountability are distilled
solution than the solution provided by somebody     throughout the company. My colleagues and I,
else. On top of that, if clients own the thinking   being part of a mid-size company competing
end to end, they have more room for creativity      with big players in major therapeutic
and adjustment if they face a bump on the road      areas, must live up to these values.
during implementation. Thus, as consultants,
we are helpful to provide facts, analyses,            Difficulties to put it into action?
expertise. Ultimately, we have to be intellectual   Off course! It is easier to complexify business
sparring partners for our clients and help them     cases than to simplify things and identify what
simplifying decision making on a topic.             truly matters, what will allow our boat to go
                                                    faster and will make a difference for patients.
                                                    What is more, it is not always easy to have all
                                                    stakeholders around the table: I guess being
Simplicity at IPSEN                                 simple requires discipline and structure.

By Alexis Capraro                                     Do you think this is an issue?
                                                    Simplicity is not an issue per se, complexity
  Can you present yourself briefly?                 is. We are nowadays able not only to generate
Yes, with pleasure! My name is David, I am          but aggregate important amounts of data
26 and have been working as a Global Brand          and insights. We must be able to ask the
Coordinator Oncology for more than 2 years          right questions to ensure we take the best
within IPSEN, a French biotech company              out of these data and make the rights
focused on innovation and specialty care.           decisions. It is interesting to note that the
Trained as a Pharmacist, I complemented this        simplest questions can sometimes challenge
scientific background with a comprehensive          the status quo and transform meetings.
business degree: the Executive SMIB MS.
                                                     Why are you doing it?
  How can relate simplicity                         Because I firmly believe simplicity and
towards your daily job?                             authenticity are key to create genuine
Being simple means being pragmatic                  human relationships in a work environment
and agile. The pharmaceutical industry is           and to drive successful business activities.

12   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
Is it sustainable to develop a brand
STRATEGY IN                                          who’s uniquely focused in the production
LUXURY                                               of a specific fashion item? How do you
                                                     consider diversification at Borsalino?
                                                     The way Borsalino makes its hats is
Less is More at Borsalino                            sustainable, and diversification shall be
                                                     considered carefully. Diversifying a product
By Alessandra Marson                                 with such a strong identity could lead
Edouard Burrus by Alessandra Marson                  to a decrease in value, or to consumers’
                                                     confusion. Empowering the product and
                     Edouard                         taking advantage of the reputation in
                     BURRUS                          specific markets is the priority for the luxury
                     SMIB 2006-2007                  sector. Diversification is a secondary step.
                     Vice Chairman at Borsalino
                                                       Is simplification impacting other
                                                     departments of the company
                                                     other than the production?
                                                     Management choices ambition to make a
                                                     corporation more efficient. Other than that,
  What is your background                            I would not consider simplification a key
in the luxury sector?                                element at Borsalino. We chose to leave
I am the Vice-Chairman of Haeres Equita, an          the production and the headquarters of the
Italian private equity investment company            company in its historical site in Italy, where
based in Italy. In 2015, my partner and myself       the attention focuses on the quality of our
positioned ourselves to acquired Borsalino,          product. This strategy can vary depending
the oldest Italian company specializing in           on the company. In another company we
the manufacture of luxury hats. Prior to this        own - Fogal, 100-years-old brand specialized
opportunity we were managing a Swiss Woman           in the production of legwear - it is possible
brand positioned in the high end ready to wear.      not to cover all the production inhouse, but
                                                     still guarantee the quality of the product.
  How can you relate simplicity towards
your experience at Borsalino?                          How did studying in the MS SMIB
Borsalino is a fantastic brand. I remember           at ESSEC impact your career?
the first time I visited the factory in Italy: the   I got a degree in Finance and Economics in
machinery and the excellence of the savoir-          Boston and then joined the SMIB program
faire have been untouched for 160 years. Like        at ESSEC in 2006. My experience at ESSEC
many other traditional luxury brands, Borsalino      was extremely positive, and it allowed me to
focuses on the production of one product:            study between Paris and Singapore where
the hat. Producing a Borsalino hat needs 52          I met a lot of interesting people. At ESSEC I
production steps and takes 7 weeks. This is the      learned how to learn: interact with people,
reason why, unlike other luxury sectors, fashion     doing business, being efficient in a working
is difficult to “simplify,” since the added value    environment. Those are all instruments that
we bring to the market is strongly related to        contribute to pushing me through my career.
the complexity and the tradition of the product.

                                                               ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   13
STRATEGY IN                                         During the 1980s and the 1990s, financial
ECONOMY                                             engineers have built products that were ever
                                                    more complex. These have been created to
                                                    meet very specific clients’ needs, but their
Strategy in Private Banking                         complexity generates also a lot of opacity.
                                                    Sometimes, individuals and even financial
By Leticia Tatemoto                                 institutions do not fully understand the
                                                    features of the instruments that they are
                          Sixte                     buying, and this has progressively contributed
                          BORDENAVE-GASSEDAT        to reinforce the general mistrust towards
                          SMIB 2015-2016            financial institutions. Recent regulations, such
                          General Inspection at     as MIFID II, have wisely started to address the
                          Edmond de Rothschild      issue and aim at improving investor protection.

                                                    However, from a bank’s perspective, I also see
                                                    the need for simplification in the regulation
                                                    process. Since the last financial crisis, we
I decided to join the SMIB in 2015, after a         have built a lot of regulation to make sure
master’s degree in finance, because after my        that the banking system was under proper
last internship, I realized that I wanted to        control. It is all very necessary, but what
get a broader view of the business activities       we should be careful about is that these
and the companies I had worked with as              national and international rules have been
a financial analyst. I wanted to acquire            accumulating and sometimes overlapping
strategic knowledge and skills. During the          or even contradicting each other. It is
SMIB, I applied to the General Inspection           increasingly complex to follow up with the
program of Société Générale. I worked there         new regulations and to comply, and even
for two years, from 2016 to 2018, before            the regulators sometimes cannot provide
moving to Edmond the Rothschild. This was           specific guidance and technical applications
a personal and professional choice motivated        regarding compliance and what is precisely
by the will to work in a different bank, where      expected of banks. Therefore, now, we
I could specialize in one business line -           need to stop producing further rules, and
wealth management - instead of the many             work on harmonizing the regulation that is
activities that Société Générale offers.            already in place. That way, we could make
                                                    it simpler for banks to comply and for
My job in General Inspection is both financial      processes’ enforcement to be efficient.
and strategic, so I can say that the knowledge
I got from the SMIB has been very useful for        A last important issue in the industry is to
me. Our function is very similar to that of an      deal with the legacy. We have extremely
internal consultant, as it encompasses not          complex information systems that are not
only auditing but also a view of the processes      fully integrated and represent a legacy built
and strategy of the business. These are really      over decades. It creates a lot of frustration
the two legs of a same job; which is constantly     and comes with high maintenance costs
evolving both in terms of technology and, what      and a total lack of flexibility. However,
is extremely important for us today, regulatory     transforming a bank’s whole core banking
requirements. In this regard, simplification is     system would be extremely expensive
at the heart of my daily concerns and from          and risky. For this very reason, even if IT
where I stand, I can think of three current         is a key concern in terms of the need for
simplification challenges for the banks to face.    simplification, most banks struggle to find
                                                    an appropriate solution for this issue.

14   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
Generally speaking, any simplification step,       many instances where despite having the
leading to an improvement in terms of security     right information, the strategic decisions
and stability in the financial system, is in my    made by companies have not taken it into
opinion a desirable outcome and something          account vital aspects, blinded by leadership,
that any banking institution should crave for.     biased group thinking, or short-term thinking
                                                   obscuring the necessary investments in R&D.
                                                   Bisson used Nokia and Kodak as examples.

The Latest Innovation in                           From 1994 until 2016, the French State has
                                                   sought to develop the concept of Economic
Economic Intelligence                              Intelligence (EI) which is based on three
By Addie Dorsey                                    pillars: surveillance, influence, and security.
                                                   Based off of these three pillars, Bisson created
With the volatility of today’s environment,        a new tool, Système Stratégique de Signaux
Competitive and Strategic Intelligence             Précoces® permitting companies to survive in
(CSI) is key to get competitive advantage.         the long-term. The final objective, influence,
Intelligence can be categorized depending          being the most competitive aspect of the
on who gathers it. “Economic intelligence”         process as it leads to the strategy ones takes
(or EI) is gathered by public services, and        in achieving their objective, also known as
companies gather “competitive intelligence”        “Strategic Competitive Intelligence” or SCI. The
or CI. Why competitive? Companies face             creation of this system gives organizations
the challenge of accessing and analyzing           the appropriate tool to decide and act faster.
reliable information that is pivotal in avoiding
decisions made with uncertainty. Their             Système Stratégique de Signaux Précoces®
objective is to internalize and organize the       has been validated by Altix, a world leader
information better than their competitors, so      for semi-automatic or automatic contact
strategically speaking, competitive intelligence   imaging systems and versatile Direct Imaging
is considered the biggest challenge in today’s     (maskless) for different market segments. Mr.
world where information has never been             Jerome Van Straaten, CEO of Altix, shared that
so key. As Dr. Christophe Bisson, stated, “if      Bisson’s system has helped Altix to recognize
you react, it’s too late”. The environment         clearly the changes in the Direct Imaging
is increasingly global and competitive,            market and the impact of these changes
and everyone is entering the game.                 on their strategy. As the system gives the
                                                   company the ability to better understand
The ultimate goal of CI to transform               the market positioning of their competitors
information into knowledge and into                and their ability to grow. Altix is capable to
sustainable added value. Bisson’s vision is        detect weak signals by identifying strategic
that SCI should use artificial intelligence        areas of development that Altix previously
for strategic purpose. He believes that            considered not a top priority and highlight
there is a great opportunity to use these          certain weaknesses in the collection of
tools within strategy, and he emphasized,          information that the company must solve.
“the countries and companies that will be
successful and thrive are the ones that            Bisson stated the Altix case demonstrates
can optimize this collective intelligence,         how quickly the system can be put in place,
augmented by AI”. Bisson’s research presents       how effective it is, and how it is adaptable
that gathering information is not enough           to any type of business and any economic
to be competitive, and that information            sector. Learning in a dynamic strategic
alone will not necessarily help the company        system (including modeling of the strategic
take the best decisions or actions. There are      environment, scenario creation and simulation)

                                                             ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   15
allows, among other things, an awareness             strategic asset, as it helps to better dive
of information economic / technological /            into Big Data. Company executives can
market / legal / for competitive purposes.           better understand the competitive game,
                                                     and therefore, make decisions quickly
Many have noticed the parallel between SCI           and efficiently for optimized actions.
and the concept of “less is more.” Bisson
confirmed that indeed “less is more” and             Analogous with the university’s pioneering
SCI are a “perfect match.” If a company              spirit, Bisson will host the very first CSI seminar
needs to develop brands strategically and            at ESSEC, La Defense Campus, Thursday,
satisfy customer needs, intelligence is a            January 24th. Over 100 attendees are expected.

                                                     for the Abrasive branch. The project lasted
STRATEGY IN                                          more than 3 years and was deployed all
MANAGEMENT                                           around the world. After Saint Gobain, I joined
                                                     Vinci Construction, where I worked as a
                                                     Financial Project Manager on an ERP project
Less is More at ALD Automotive                       deployment. This was another challenging
                                                     experience within a French context that
By Joëlle Raphael, Executive SMIB                    allowed me to join ALD Automotive (A global
                                                     leader in full service vehicle leasing and fleet
                          Samer                      management, in 2012. I am now managing
                          ABOU NADER                 a team that is handling the financial system
                          SMIB 2004-2005             of 33 subsidiaries. Recently, I passed the CFA
                          Head of Financial and      Level 1 and I am now a Level 2 candidate.
                          Accounting system at ALD
                                                       How you could relate to the following
                                                     subject “Less is more - Towards simplicity”?
                                                     I can think about 2 levels:

  Hello Samer, could you please introduce            1- Pleasant work environment
yourself, your background and experience?            Office premises are key to worker’s health
I am currently Head of Financial and                 as they provide effective wellbeing and
Accounting System at ALD SA, located in              productivity. If you want to have a successful
Paris, France. I hold an electro-mechanical          business, you need to give your employees
engineering diploma from ESIB, Beirut,               the right environment. In my daily work
Lebanon. After finishing my engineering              at ALD, I can feel the positive impact of
studies, I worked for 3 years as a mechanical        having a pleasant work environment on
engineer and then decided to boost my                each one of us. ALD has put in place a real
career by doing the MS SMIB as I wanted to           flexible workspace (furniture, technology …).
work in an international environment. The
MS SMIB allowed me to join Saint-Gobain              Communication is smoother. The flow
in the High-Performance Material Division            of decision is faster since managers and
within the Financial Department. There, I            employees are sitting next to each other.
worked on a special project to implement             ALD is really keen on developing the team
a new ERP (Enterprise Resource Planning)             spirit between its employees, part of that

16   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
by organizing frequently town halls,                 A Philosophy Towards Simplicity
where managers explain the company’s
strategic approach, objectives, new projects.        By Yixuan Cao
We are all part of the same family.
                                                     Kai YU
2 – Efficiency is the key to simplicity              Senior business developer
I have put in place morning stand-up                 Grundfos, mechanical industry
meetings to simplify the team management:            (Shanghai)
the meeting lasts around 20 min, where all
team members discuss about their daily               After I got an engineering master’s degree
topics. It enhances the team spirit and each         in INSA Lyon, I joined the SMIB program
one has a better view on the team’s tasks. It        in 2011 since I was interested in strategy
helps us to share experience and to identify         and hoped to convert my career path from
blocking issues or any critical decision to be       engineering to management. SMIB has a
taken. These daily meeting leads to more             huge impact on me and helped me succeed
productivity, efficiency and simplicity.             in career transition. Besides, it taught me a
                                                     methodology of simplification, which is widely
  If you could give us one                           applied in my later work. That’s to say, split a
advice, what would it be?                            sophisticated issue into many small and easy
Personal life is as much important as                parts and resolve each part independently.
professional life. You have to go to work every
day in a good spirit and with a high level           After graduation I worked in France for 3
of motivation. This is a virtuous circle that        years and in 2016 I came back to China. I
leads to good productivity: if you’re happy          firstly worked as business analyst of strategy
at work, you should be more productive               and M&A in Schneider for one year and
and work faster, this makes you save time            a half. After many years of localization,
as you will spend less time at work, which           Schneider has adopted a top-bottom method
leads to a better work-life balance!                 of management. In other words, decisions
                                                     are mostly made by leaders thus most
Indeed, work-life balance has been identified        things are simple for employees. It’s highly
as one of the most important factors                 results-oriented and “less is more” is quite
in determining employee satisfaction.                an issue. We were committed to doing the
Plenty of studies have come out that show            most work with the least energy. Afterwards
how a good work-life balance can have a              I joined Grundfos as business developer until
direct impact on the employee happiness.             now. Since it is a traditional Danish company
So, the less time you spend at work                  and it focuses on relationship, simplicity is
(working efficiently... of course!), the more time   not a value. It hopes to help the staff build a
you have to enjoy life, and the more productive      harmonious atmosphere so even if there is
you’ll be at work! This is a tip that many of us     a simplest way to achieve the goal, we still
will be happy to read and try to put into place.     need to untangle every knot. It’s not like what
                                                     happened in Schneider: submit documents,
                                                     then sign and seal. In Grundfos, the boss
                                                     will not give a definite instruction, so you
                                                     need to explain your plan to every concerned
                                                     department. Once they all understand
                                                     and agree, the project can be executed.
                                                     This explains from another aspect that the
                                                     simplest way is not necessarily the best.

                                                               ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   17
However, in other aspect of work, “less is more”      Concept of Simplicity
is still a significant concept. In fact, it usually
plays an important role in industrial design.
                                                      Through Minimalism
There are many famous examples such as                By Agathe Normand
Walkman and iPhone. In 1979, Sony found
that most users used playback much more               We buy things we don’t need, with money we
frequently than recording, so they removed            don’t have to impress people we don’t like”.
the recording function and even the external          This quote of Dave Ramsey (an American
speakers of the traditional recorder, then put        businessman and author) perfectly reflects
the rest in a small box with stereo earphones.        the awareness that struck the two main
This is how the Walkman came out. Apple               protagonists of “Minimalism, a documentary
is another instance of simplicity. The entire         about the important things”. Now famous
physical keyboard was removed from iPhone,            bloggers and writers, Ryan Nicodemus
leading a revolution in smartphones around the        and Joshua Fields Millburn had not really
world. The idea behind these successful cases         planned, seven years ago, to follow this path.
is how to handle the relationship between             In this article, we will offer a critic of this
functions and human beings. This year in July,        documentary, which proposes an extreme way
we laughed at a new offering called Comfort           of life, to understand better minimalism.
Box, a domestic hot water recirculation. At
that time customers could already find some
similar products in the market, but from our
market research, we found them in clumsy
appearance and incompatible with home
furnishing. In view of this, our new offering is
in a minimalist Scandinavian style look and we
also reduced the numbers of buttons from a
dozen to seven by settling some infrequently
used functions as default. Comfort Box is quite
a success and it won a prize called “The Beauty
of Industry-Best Product in Innovation 2018”.

Personally, “less is more” is a philosophy of
life. I’m engaged in many things everyday,
so it’s important for me to avoid redundancies
and streamline my life. For instance, I will
buy those products of high quality and simple
to use, or I will not waste my time standing
in line in front of a popular restaurant. For
me, “Less” means focusing-focusing on
the most important things; “less” means
making choice-choice-choosing what I truly
need, while “more” means more efficient.
                                                      Minimalism, a documentary about the
                                                      important things is available since 2016
                                                      on different platforms (Netflix, Amazon,
                                                      iTunes, DVD, Vimeo, Google Play).

18   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
But let’s start with the beginning. Ryan and         giving keys to empower oneself. Actually,
Joshua are two young men in their twenties,          the film is more than a long promotion of
living a comfortable life and achieving              the book our two protagonists wrote than
the American dream. But only for others.             a deep reflection about our consumerist
Inside, they are literally broken, frustrated,       society, more about showing than analyzing.
dissatisfied. Ryan explained: “I used to live
in a condo with two living rooms and three
bedrooms, even if I was single.” Ryan was doing
a job he was not passionate about, earning a         Management in
good salary and buying a lot of gadgets to fill
the void inside him. Almost depressed, he met
                                                     Multicultural Spirits
his friend Joshua, who seemed totally happy,         By Alexy Karouby
despite the job he did. Joshua explained to him
the theory of minimalism and offered Ryan              Professor Takagi, you grew up in
to experiment it. Enthusiastic, the two young        England, even though you are from a
men set out to meet the community of people          Japanese family, then you went back to
who have adopted the minimalist’s lifestyle.         Japan, moved to Canada and USA, and
Joshua Becker from Vermont, Courtney Carver          are for now in France, would you think
from Salt Lake City, the famous blogger Leo          that a difference towards simplicity
Babauta… Ryan and Joshua decided to open             exists between these cultures?
a blog called “The Minimalists”, which began         (laughs) Absolutely! But the French and the
with 52 riders to 2 million in few years.            Japanese interpretations are far more related
                                                     that the anglo-saxon’s. This year we celebrate
The friends realized in 2016 a documentary           the 160th anniversary of the Franco Japanese
called “Minimalism”, available on Netflix, to        friendship, and this is no mere luck, as the
share and explain their thoughts about the           two cultures have many points of proximity,
actual way of consumption, the compulsory            including indeed, the notion of simplicity. If
behavior people have in malls, and offered           I were to illustrate, and this is my personal
to try the minimalist way of life instead.           opinion, I would say that in some ways French
All people tempted by the adventure have             people and Japanese people alike would appear
the same opinion: the minimalism allows              to be perfectionists, as for spelling errors for
them to take control of their own life, and          instance: the simplicity comes after a perfect
to refocus on what is really important. For          knowledge of all the rules, and not before.
instance, it avoids living in constant anxiety       Nevertheless, differences can be seen,
and stimulation, and permits to spend less in        as the Japanese culture is more into
gadgets we will have forgotten after a month.        breaking things down to its essence, in a
                                                     way, producing simplicity by a complex
If the documentary really raises fundamental         and deep understanding of the matter,
(but not new) questions about our over-              such as … in flower arrangements!
consumerist way of life and offers a panorama        From the exterior, it is very simple, but
of some fascinating destinies, we have to            everything is calculated and done for a precise
admit that we remain on our hunger at the            reason, which can be opposed to the French «
end. Even if pictures are really well chosen (like   bouquets », both are compositions with rules
the fury at the opening of the Black Friday,         and purpose, but the way of doing it is different.
for example) and some speeches inspiring
(the Jimmy Carter’s one, for instance), the
documentary is more about an awareness
and a gallery of inspiring personalities than

                                                               ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019   19
And if we were to apply these concepts in          Aren’t you afraid of the generation gap
your work, how do you relate to or consider         that might exist? Nowadays the notion
the duality simplicity/complexity ?                 of “Time” is quite preponderant ?
Indeed, you cannot separate simplicity              Time is my nemesis! I find it really hard
from complexity, the two are linked                 not be a slave of “time”, and manage
but not related as two sides of the                 mine efficiently everyday (laughs)
same coin, rather inter dependent.                  But time adds complexity, since you need time
In my field of work/research, you have              to ruminate and mature from your chrysalis!
the necessity of having different points of         And that is exactly why it is more
comparison: starting from your birth you’ll         and more difficult in today’s society
learn to differentiate between your parents,        since everything is about visuals…
then your family from strangers, etc etc, it’s a    We’re forgetting the importance of the
way of understanding your social environment.       time used for appropriate wording,
In the end, this distinction will help to           which enhances visual cognition and
synthetize, and lead to the simplification          conceptualization through language..
process, which is iterative : you start with        It is saddening in a way, we’re (not a word)
others, refine it, and repeat again and again.      complexity for simplicity, because things
                                                    should always go faster, but all we do is
  So, if I understood correctly, it is rather       lose what has been achieved in the last
a cycle that goes round, from complexity            2000 years, what makes us human.
to simplicity, back to complexity again…            There is a balance to find so that
Yes exactly ! The simplification step helps         simplicity brings richer complexity.
to develop oneself during the assimilation
process, which leads to bring more
complex and refined reasoning, which is
then going to be simplified to bring more           Quand la Simplicité Renverse
complexity in the end, and it goes on.
To stay in the gardening metaphor that I
                                                    30ans de Marketing
introduced before (laughs), we could say            By Marie Lefebvre
that it is just like a butterfly that doesn’t
die, but goes back to its chrysalis phase.          Avec Cédric Ghozzi
A maturation needed to grow wings
again, each time with more details!                 La simplicité est un sujet qui touche deux
                                                    aspects : le premier, c’est pouvoir faire plus avec
  Then do you think the same can be                 moins grâce à l’innovation. Que ce soit grâce
described during your classes? Do                   à la nature, au biomimétisme ou encore la
you put emphasis on simplicity?                     science, beaucoup de techniques et d’ouvrages
Teaching is not only about how to structure         sont publiés là-dessus pour se rendre compte
your message, but mainly how to create a            de son importance. La simplicité touche aussi
reaction from the students in front of you.         un deuxième facteur, plus externe : en dehors
Afterall, the main things we remember are           de l’innovation, existe-t-il un réel attrait pour
the ones we loved and the one we hated, our         la simplicité ? Et si oui, pourquoi ? C’est cette
memory works that way, so definitely the            dernière question que nous allons traiter ici.
goal is to make people react to what you’re
saying. It doesn’t matter if it’s in a good or a    Penchons-nous sur le marketing par
bad way, if they feel something towards your        exemple. Pendant plus de 30 ans, la grande
message, then they already started chewing on       consommation avait une dimension très forte
it, they already gave attention and reflection.     et puissante. Plus le temps passait et plus la
Learning is really sentimental (laughs).            segmentation des marchés permettait d’avoir

20   ESSEC BUSINESS SCHOOL - SMIB MAG 2018 - 2019
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