TRADE MANUAL - Shotover Canyon Swing
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TRADE MANUAL
CONTENTS
About us.....................................................1 Canyon Swing.......................................4-5
Retail prices and packages..................1 The Fox....................................................6-7
Account set up.........................................2 Fox & Swing combo.............................8-9
How to book.............................................2 Jet combos............................................10
Seasons......................................................2 Raft combos..........................................11
Terms and conditions............................2 Company profile..................................12
Location.....................................................3 The backstory.......................................13
ABOUT US
It all began as a hobby of jumping off cliffs over seventeen years ago. Today we still jump off cliffs, but now we
share this with those who dare and those willing and eager. Our unique style of service is all down to our great
team who are passionate about our customers having the best experience ever.
The Canyon Swing, our original experience which opened in 2002, is a giant rope swing that redefined ways of
getting the thrill of freefall. Fourteen years later, it paved the way to be more daring and bolder when we built
The Fox, an extreme zipline which is the only one in the world with freefall and New Zealand’s highest.
Set amongst the dramatic scenery of the Shotover Canyon only 15 minutes from Queenstown, it’s not just the
landscape that takes your breath away. Our unique jumpstyles can leave you saying, what, how and most likely
why? Because it’s ridiculously scary and seriously fun.
RETAIL PRICING & PACKAGES
CANYON SWING THE FOX FOX & SWING
GIANT ROPE SWING EXTREME ZIPLINE COMBO
SOLO $249 SOLO $174 SOLO $299
TANDEM $229 TANDEM $279
2.5 hours 2 hours 3.5 hours
Valid 1 Oct 19 to 30 Sep 2021 Valid 1 Oct 19 to 30 Sep 2021 Valid 1 Oct 19 to 30 Sep 2021
SHOTOVER JET COMBOS SHOTOVER RAFTING COMBOS
WORLD FAMOUS JETBOAT GRADE 5 RAPIDS
ADULT CHILD
CANYON SWING + JET $379 $319 CANYON SWING + RAFT $459
THE FOX + JET $299 $239 THE FOX + RAFT $379
FOX + SWING + JET $439 $389 FOX + SWING + RAFT $519
Half day Full day
Valid 1 Oct 19 to 30 Sep 2020 Valid 1 Oct 19 to 30 Sep 2020
ACCOUNT SET UP - NZ OPERATORS
Before making any bookings an account will need to be set up prior.
Please email Salmon our Sales Manager at: salmon@canyonswing.co.nz.
We’ll send a credit application, once approved a booking agreement will be sent for signing by both parties.
ACCOUNT SET UP - OVERSEAS OPERATORS
We work with a number of trusted inbound operators, please visit our Trade website for this list.
HOW TO BOOK TERMS & CONDITIONS
Your account must be set up before making CANCELLATION POLICIES
bookings • We have a strict 24 hour cancellation and
Email: bookings@canyonswing.co.nz amendment policy. No refunds will be issued
Phone: +64 3 442 6990 within this time period.
• Details required: • In the event of accident or emergency a doctors
• Booking name certificate will be required for full refund.
• Passenger numbers • Should extreme weather inhibit operation,
• Date booking will be rescheduled to suit client,
• Preferred trip time – morning or afternoon otherwise a full refund will be issued
• Pick up/drop off location – booking office or
Shotover Jet River Base
• Solo or tandem RESTRICTIONS
• Your voucher/reference number • Minimum and maximum weights do apply,
Booking confirmation will be emailed please see product info for specific details
• Minimum age is 10 years
• Not available to those who are pregnant
• Safety and medical declaration to be completed
SEASONS
at check in
• If in any doubt regarding medical conditions or
injuries please contact us
Summer November - April
Winter July - October
Shoulder May - June
LOCATION
Only a 15 minute drive from the centre of Queenstown, we are located in a secluded part of the Shotover Canyon
set amongst dramatic cliff faces and the mighty Shotover River below. Please note our site is private access
and self drives are stricly prohibitied. Transport in inlcluded to and from the town centre, with pick ups/drops
available updon request form the Shotover Jet River Base.
BOOKING OFFICE/CHECK IN POINT - 34 SHOTOVER STREET
OPERATIONAL SITE - SHOTOVER CANYON
WE ARE HERE
15MIN TO TOWN CENTRE SHOTOVER JET
CANYON SWING If someone told you to go jump off a cliff… would you do it? How about if we did? Trust us, you won’t regret it – for freefall without equal this’ll be the heart- pounding highlight of your life. HOW IT WORKS After leaping off the platform you’ll fall 60 metres, rushing past the rocky cliff so close you’ll think you can touch it. From there you’ll undergo the super-smooth transition from freefall to swing, the ground will rush up as you soar across the mighty Shotover River. JUMPSTYLES We simply don’t jump off a cliff we make it fun. Why not ride off on a trike or with a bin on your head? Don’t worry though we are still a bit traditional with forwards and backwards styles too. For those whose feet just won’t leave the safety of the ground we have cutaway options. You can share the fear with our tandem styles too. There’s a jumpstyle for everyone, the hard part is choosing.
CANYON SWING GIANT ROPE
SWING
IMPORTANT & FUN STUFF LESS FUN, BUT STILL IMPORTANT
• 109m high • Transport included from town centre
• 60m freefall • 15 minutes’ drive from town
• 200m swing • 2.5 hours long
• 70+ jumpstyles to choose from • Photo and video options available for
• Solo and tandem options purchase – can be viewed before deciding
• Cameras can be worn with hands free mounts –
no selfie sticks however
RESTRICTIONS •
•
Closed toe shoes to be worn
Dress to the weather, an extra layer is always handy
• Minimum age 10 years
• Maximum solo weight 160kgs
TRIP DETAILS
• Maximum combined tandem weight
180kgs
• Not available for those who are pregnant • Trips depart from centrally located booking office –
• Safety and medial declaration to be 34 Shotover Street
completed • Pick up’s and drop offs available from Shotover Jet
• If in any doubt regarding medical river base.
conditions or injuries please contact us • Check in 15 minutes before trip time
• Safety and medical form completed
TRIP TIMES •
•
Short drive to operational site – 15 minutes
Short 300m downhill walk to platform
Summer: November to April • Safety briefing with Jumpmaster
8.30am, 9.30am, 11.30am, 12.30pm, 2.30pm, 3.30pm • Harness and gear up
(additional times may be available subject to demand) • First swings completed
• Extra swings are possible if time available
Winter: May to October
• Photos and video available for viewing and purchasing
9am, 11am, 12pm, 2pm, 3pm
• Short walk uphill to car park
• Drive back to town, drop off in town centre
RIDICULOUSLY SCARY.
PRICES
Prices per person including GST SERIOUSLY FUN.
SOLO $249 “BETTER THAN
A BUNGY”
TANDEM $229 SAM, AUSTRALIA
THE FOX Yes, it’s some of the most beautiful scenery in the world. But that’s not why you’re here is it? Nope, you’re here to step it up a notch and take it to the extreme. The Fox is a zipline like no other. It’s high, it’s fun and you’ll be sure to get your woo-ha on. HOW IT WORKS This is the world’s only zipline with freefall, and at 182m above the canyon floor it’s New Zealand’s highest. Our uniquely designed launch rail allows you to run or slide into the canyon. Once you reach the end of the platform, you’ll freefall for 5m onto the cable before zipping across to the other side at speeds of up to 70kph. But it doesn’t end there, now you have to get back, but this is just like the flying foxes at the local playground us Kiwis grew up with – except it’s 138 metres high and you can race alongside your buddy. JUMPSTYLES Here’s why we’re different!! We invented a unique launch rail allowing you to choose a jump style that suits you best. Want to push the limits? Then take those giant strides and run off the edge of the cliff. Or would you rather sit back and let gravity slide you down the rail until you drop off the edge? It’s up to you, any way you choose you’ll be grinning ear to ear.
THE FOX EXTREME
ZIPLINE
IMPORTANT & FUN STUFF LESS FUN, BUT STILL IMPORTANT
• First zipline is 182m high and the second is • Trips depart from our central Queenstown store
138m high • Transport included from town centre
• Two ziplines – first is a single line, second is • 15 minutes’ drive from town
a dual line side by side) • Trip duration 2 hours
• Total zipline length of 445m • Photo options available for purchase – can be
• 5m freefall on first zipline viewed before deciding
• Only zipline in the world with freefall • Cameras can be worn with hands free mounts,
• New Zealand’s highest zipline e.g. GoPro. No selfie sticks permitted
• Five jump styles to choose from • Closed toe shoes to be worn
• Dress to the weather, an extra layer is always
handy
RESTRICTIONS
•
•
Minimum age 10 years
Minimum weight 35kgs
TRIP DETAILS
• Trips depart from centrally located booking office
• Maximum weight 125kgs – 34 Shotover St
• Not available for those who are pregnant • Pick up’s and drop offs available from Shotover
• Safety and medical form to be completed Jet river base.
• If any doubt regarding medical conditions • Check in 15 minutes before trip time at our store
or injuries, please contact us • Safety and medical form completed
• Short drive to operational site – 15 minutes
• 400m uphill walk to launch site
TRIP TIMES •
•
Safety briefing with Jumpmaster
Harness and helmet fitted by our staff
Summer: November to April
• First zipline is a single only
8.30am, 10am, 11am, 1pm, 2pm, 4pm
• Second zipline is side by side dual lines
(additional times may be available subject to demand)
• Photos available for viewing and purchasing
Autumn: May, June • Short walk uphill to car park
9.30am, 12.30pm, 3.30pm • Drive back to town, drop off in town centre
Winter: July to October
GRAVITY IS A TOY.
9.30am, 11am, 12.30pm, 2pm, 3.30pm
PRICES COME OUT AND PLAY.
Prices per person including GST
“SO CLOSE TO CHICKENING OUT.
SOLO $174 THANKS FOR NOT LETTING ME!
KYLIE, AUSTRALIA
FOX & SWING COMBO Who doesn’t love a deal? When you combine The Fox and Canyon Swing together, not only do you save money, you also get two amazing activities wrapped up in one awesome experience in spectacular scenery. HOW IT WORKS
FOX & SWING COMBO BEST
VALUE
IMPORTANT & FUN STUFF LESS FUN, BUT STILL IMPORTANT
• Two great activities: The Fox & Canyon Swing • Trips depart from our central Queenstown store
• Start with The Fox first, finish with the • Transport included from town centre
Canyon Swing • 15 minutes’ drive from town
• One amazing location • Trip duration 3.5 hours
• Save $124 on regular retail price • Photo and video options available for purchase –
• Only 3.5 hours – great half day option can be viewed before deciding
• Cameras can be worn with hands free mounts,
e.g. GoPro. No selfie sticks permitted
RESTRICTIONS •
•
Closed toe shoes to be worn
Dress to the weather, an extra layer is always
• Minimum age 10 years handy
• Minimum weight 35kgs
•
•
Maximum weight 125kgs
Not available for those who are pregnant TRIP DETAILS
• Safety and medical form to be completed • Trips depart from centrally located booking office
• If any doubt regarding medical conditions – 34 Shotover Street
or injuries, please contact us • Pick up’s and drop offs available from Shotover
Jet river base.
• Check in 15 minutes before trip time at our store
TRIP TIMES • Safety and medical form completed
• Short drive to operational site – 15 minutes
Summer: November to April • 400m uphill walk to The Fox launch site
8.30am, 10am, 11am, 1pm, 2pm, 4pm • Safety briefing with Jumpmaster
(additional times may be available subject to demand) • Harness and helmet fitted by our staff
Autumn: May, June • First zipline is a single only
9.30am, 12.30pm • Second zipline is side by side dual lines
• Head into base building ready for the Canyon
Winter: July to October
swing
9.30am, 11am, 12.30pm, 2pm
• Safety briefing with Jumpmaster
(additional times may be available subject to daylight & demand)
• Harness and gear up
• First swings completed
• Extra swings are possible if time available at an
PRICES
additional cost
• Photos and video available for viewing and
purchasing
Prices per person including GST • Short walk uphill to car park
• Drive back to town, drop off in town centre
SOLO $299 “SCARIER THAN TRUMP’S
PRESIDENCY!”
TANDEM $279
Tandem option only ALICE, IRELAND
available on Canyon SwingJET COMBOS
Another way to experience the Shotover
Canyons, is to combine the world’s most exciting LESS FUN, BUT STILL IMPORTANT
jet boat ride; the Shotover Jet with Canyon
• Shotover Jet river base is located 1km
Swing and/or Fox.
downstream from our operational site
Shotover Jet is a unique combination of beauty
• Can be completed in half a day
and power, it’s an experience like no other,
• We’ll arrange pick-ups and drop offs from
blending pristine natural landscape with wall
Shotover Jet
to wall canyon action from start to finish! Then
• Child rates apply for 10 to 15-year old’s
add our amazing activities into the itinerary and
• Spectator + Jet options are available for those
you’ve got yourself an action packed half day
who don’t want to (or can’t) do our activities
• Self-drive options available to/from Shotover Jet
IMPORTANT & FUN
HOW IT WORKS STUFF river base, from there they will take our transport
to the Shotover Canyon Swing site.
• Combine world’s most exciting jet boat ride
with a canyon swing/fox
• Save time and money
•
•
Can be completed in half a day
We’ll arrange pick-ups and drop offs TRIP DETAILS
• Trips depart from centrally located booking office
RESTRICTIONS •
– 34 Shotover Street
Our activities will be experienced first
• A minimum child height of 1m applies and all • Drop off to the River Base
children must be accompanied by a fare • Shotover Jet completed – allow one hour
paying adult • Take Shotover Jet transport back to town centre
• Should river conditions on the day dictate,
Shotover Jet does reserve the right to extend
TRIP TIMES
the minimum child height to 1.2 metres to
ensure maximum passenger safety
• Please speak with one of our team if you
CANYON SWING + JET
have any medical conditions including back or
Summer: November to April
neck problems
8.30am, 9.30am, 11.30am, 12.30pm, 2.30pm, 3.30pm
• Not available to those who are pregnant.
(additional times may be available subject to demand)
PRICES
Winter: July to October
9am, 11am, 12pm, 2pm, 3pm
Prices per person including GST FOX + JET & FOX/SWING + JET
Summer: November to April
$379 CHILD $319
8.30am, 10am, 11am, 1pm, 2pm, 4pm
SWING + JET Autumn: May, June
9.30am, 12.30pm
FOX + JET $299 CHILD $239 Winter: July to October
9.30am, 11am, 12.30pm, 2pm
FOX + SWING + JET $439 CHILD $389RAFT COMBOS
Another step across this great frontier and
meet the challenge of white water rafting on LESS FUN, BUT STILL IMPORTANT
Queenstown’s famous Shotover River.
• Rafting finish point is located 1km downstream
Experience the rugged beauty and unspoiled
from our operational site
grandeur of the breath taking scenery as you
• Can be completed in one full day
conquer this wild and untamed river. Tackle six
• Rafting can be requested for either morning or
rapids along the Shotover River, with stretches
afternoon - allow 4.5 hours
of calm water to take in the views, go for a
• Pick ups and drop offs can be arranged from/to
swim and soak up its gold mining history.
Raft base
Allow a full morning or afternoon for rafting.
• Spectator + Raft options are available for those
When booking please choose your Swing/Fox
who don’t want to (or can’t) do our activities
time accordingly.
HOW IT WORKS
• Canyon swing – allow 2.5 hours
• The Fox – allow 2 hours
IMPORTANT & FUN STUFF
• Fox & Swing Combo – allow 3.5 hours
• Rafting includes full wetsuit and raft equipment
and hot showers
• Combine grade 5 rapids with a canyon swing/fox
• Save time and money
•
•
Can be completed in one day
We’ll arrange pick-ups and drop offs
TRIP DETAILS
• Trips depart from centrally located booking office
– 34 Shotover Street
• Our activities will be experienced first
• Drop off to the River Base
RESTRICTIONS •
•
Shotover Jet completed – allow one hour
Take Shotover Jet transport back to town centre
• Minimum age 13 years
• Weigh between 40-120kgs
•
•
Under 18s – guardian conditions apply
Clients must be able to swim and be water TRIP TIMES
confident CANYON SWING + RAFT
• Heart conditions must be declared Summer: 16 September to 12 May
• Not available to those who are pregnant. 8.30am, 9.30am, 11.30am, 12.30pm, 2.30pm, 3.30pm
(additional times may be available subject to demand)
PRICES
Prices per person including GST
FOX + RAFT & FOX/SWING + RAFT
Summer: November to April
8.30am, 10am, 11am, 1pm, 2pm, 4pm
Autumn: May, June
SWING + RAFT $435 9.30am, 12.30pm
Winter: July to October
$359
9.30am, 11am, 12.30pm, 2pm
FOX + RAFT
FOX + SWING + RAFT $499COMPANY PROFILE
MISSION, VISION & GUIDING PRINCIPLES
“It’s all about the VIBE your honour”; our favourite quote from the cult classic you may have never heard
of, The Castle. This the foundation of our guiding principles:
Vitality
Innovation
Being Safe
Experience quality
Our mission is to be the ‘best as’ at putting smiles on the faces of customers and staff. We do so much
more than jumping off cliffs we offer an experience of a lifetime.
Our vision is that everyone in the company is super proud of sharing the VIBE of the ‘not your average
backyard variety’ experience with workmates and customers.
SAFETY
We couldn’t have been doing this since 2002 without rigorously adhering to the highest safety standards.
Independent safety audits and engineering tests means our rides are certified Amusement Devices by
WorkSafe NZ. Our entire operation is regularly inspected, maintained and upgraded to ensure everyone
has the greatest peace of mind. We even have a supply of fresh undies, just in case.
OUR TEAM
Handpicked for their own unique set of skills (still yet to be determined if these are of use or not), our
crazy ‘peeps’ bring their own style, humour and sophistication (or lack of) to Shotover Canyon Swing.
Without them we’d be your run of the mill company and that, we are not.
PARTNERS
We are members of the Tourism Export Council are WorkSafe accredited and work with Making Trax
supporting inclusive tourism in New Zealand.
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activiTHE BACKSTORY
The best of Kiwi ingenuity is behind the Canyon Swing, and The Fox in spades. The story of the invention of
both is a fantastic story of kiwi-can-do, and back-of-the-envelope creativity. It’s a darn good yarn.
The Canyon Swing started out as a mad cap idea to formalise (and legalise)
something the originators – two avid New Zealand mountain and rock
climbers, Hamish Emerson and Chris Russell – wanted to share with a few
mates. As there was no other structure or activity in the world like it, it meant
designing and engineering everything from scratch, and rigorous testing. All
built by hand, resourced on a single credit card, with no helicopters or earth-
moving machinery involved whatsoever, the Swing is testament to years
of hard work, dogged persistence, a great sense of humour, a good few cold beers, strict safety
protocols, and the ability to think well outside the square.
There was to be nothing ordinary about this swing. ‘Not your backyard variety’ had to apply to every facet
of the operation – from the jump styles to the entire customer experience.
So when the idea of a the Fox came to mind, you can be sure that this
would be no ordinary flying fox. In fact, what originator Hamish Emerson
did with this zipline, is what many – highly regarded international physicists
and engineers – said was absolutely impossible.
The problem, they explained, is that most ziplines have little in the way of
loss of altitude. From one side of the Shotover Canyon to the other meant
more than a little loss in height. How to get from one to the other side
without smashing into the ‘other side of the South Island’, so the engineers said, was unachievable. In
short, you’re up against gravity.
With a bit of his trademark lateral thinking, and a grin, Emerson
scribbled a few ideas on the back on an envelope, passed it on to a local
engineering mate, and two years later the international experts stood
on the edge of the precipice overlooking The Fox, and shook their heads
in disbelief.
NASA should have been watching. Because what Emerson and engineer
Glyn Lewers had created, with exceptional safety standards, terrifying but utterly exhilarating, was The Fox
equivalent of putting men on the moon.
Did the engineers take the plunge across the canyon? Not all. But one who was brave enough, admitted,
‘Holy Sh*t, you’ve done it,’ he said, ‘this is out of this world.’You can also read
