UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...

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UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
UNITED
 IT FEELS GOOD BEING
  ON THE SAME TEAM

                  ANNUAL REVIEW 2019
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
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                                                                         The world is changing but our purpose
                                                                         is the same
                                                                         For the past 155 years our purpose has been            I make sure
                                                                         to make a real difference to people’s lives, by        we’re a well run
                                                                         helping them with the financial tools they need
                                                                         to secure a home, supporting their financial           organisation which
                                                                         resilience through savings and creating                acts in your best
                                                                         value for our members. This is our purpose at
                                                                         Yorkshire Building Society and we call it Real         interests.
                                                                         Help with Real Life. You can see how we’re
                                                                         doing so far on the following pages.
                                                                         As a building society we put our members at       almost entirely in the UK we expect the direct
                                                                         the centre of what we do. It’s important that     impact on the Society is likely to be low. Your
                                                                         our objectives serve your interests. Which        Society is in good shape, we’ve got capital
                                                                         is why we focus on offering consistently          behind us and we’re always ready to protect
                                                                         competitive mortgage and savings rates,           ourselves from any unexpected changes.
                                                                         products that meet your needs and
                                                                         maintaining a high level of service.              Your Board represents you
                                                                                                                           One of my responsibilities is ensuring
                                                                         I’m pleased to let you know 2019                  your Society’s safety and soundness. I
                                                                         was a good year for your Society                  make sure we’re a well-run organisation,
                                                                         In a competitive market place we’re in            which acts in your interests. Your Board
                                                                         a strong financial position despite the           combines a mixture of skills and experience
                                                                         uncertainty in the wider economy, and made        needed to successfully run a major financial
                                                                         excellent progress against our plan.              organisation. You can find out about who your
                                                                         This puts us in a good position going forwards.   Board members are on pages 20-24.
                                                                         On pages 6 to 11, your Chief Executive,           We work to the highest standards of corporate
                                                                         Mike Regnier, reviews how your Society            governance and will continue to do so. This
                                                                         has done in 2019.                                 supports the long-term success of the Society
                                                                                                                           and ensures we’re always doing the best for
                                                                         Looking to the future
                                                                                                                           you – our members.
                                                                         The UK’s exit from the European Union has
                                                  Victoria Gate, Leeds   created political and economic uncertainty                                John Heaps, Chairman
                                                                         since the 2016 vote to leave. As we operate                                   26 February 2020

    A welcome   You’re a member - not just a customer
    from your   Whether you’re a saver or a borrower,

    Chairman    you’re a member of Yorkshire Building
                Society. We’re owned by you, which means
                we act in your interests. We’ll continue
                to help you through challenging and
                uncertain environments and support you
                to achieve your life goals.
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
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    Place to                                                                 Financial
    call home                                                                wellbeing

     We’re here to help people to                                                                                                                              We’re here to help people
     have a place to call home.                                                                                                                                towards greater financial
     This includes people choosing us to be                                                                                                                    wellbeing.
     their mortgage provider, people renting
                                                                                                                                                               Whether they’re customers choosing to
     from our customers who are buy-to-
                                                                                                                                                               build their savings pot with us, directly
     let landlords, people living in housing
                                                                                                                                                               or through our partners, or people
     association accommodation we have
                                                                                                                                                               who have benefited from financial
                                        A place called home
     funded, or even young people receiving
     our support through our partnership with                                                                           Financial Wellbeing                    literacy and employability support via
                                                                                                                                                               our Money Minds and Career Minds
     End Youth Homelessness.
                                                                                                                                                               community programmes.

                                            49,776                                                                         84,008
                                                people into                                                                 people with
                                                                                                                          greater financial                                                7,322
                                                  a home                                                                                                                                 People
         2,005                                    in 2019           206                                                      wellbeing                                               supported
         People                                                  Homeless
                                                                                    1,254                                     in 2019                                             with financial
         in social                                            young people                                                                                                              literacy
         housing                                                                    People
                                                                                    supported with
                                                                                    employability
                                                                                                                                                                                      75,432
                                                                                                                                                                                                         1
      3,271                                                     44,294              skills
      Renters                                                 Homeowners                                                                                            New customers building
                                                                                                                                                                          their savings pot
                                                                             1
                                                                                 Includes all new savers who have opened instant and limited access accounts, or have started saving directly from their salary
                                                                                 in 2019. Excludes fixed-term accounts.
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
6                                                                                                                    Annual review | 7

                                     I’m happy to report that we’ve had a
                                     good year, making excellent progress
                                     on delivering on our purpose of
                                     providing Real Help with Real Life
                                     for our members.
                              In 2019 we generated £185m in                            We were set up to help
                              core profit, similar to 2018, and                        members achieve the things
                              £167m in profit before tax, £193m                        they want in life
                              in 2018. This helps to support
                                                                                       We continue to do this today to help
                              your Society’s long-term financial
                                                                                       our members with the challenges
                              sustainability. Alongside this
                                                                                       they face. With the Bank Rate set by
                              we've continued to create value
                                                                                       the Bank of England at a near record
                              for members, giving £95m back to
                                                                                       low this has meant low rates for
                              members through the difference in
                                                                                       savers, which has been the case for
                              our savings rates, compared to the
                                                                                       several years. Average house prices in
                              lower market average.                                    England and Wales climbed from three
                              In 2019 we also donated £1m                              and a half times the average full time
                              to local communities through                             workers salary in 1997, to over seven
                              charitable giving and colleague                          times the average earnings in 20183,
                              volunteering, and worked hard to                         which means buying a first home, or a
                              reduce our environmental impact.                         larger home for a growing family, has
                                                                                       become increasingly difficult.
                              I’m particularly pleased this is all
                              against a backdrop of positive                           The way people live and work
                              external feedback. Our Net
                                                                                       is changing
                              Promoter ScoreTM which measures
                                                                                       Busy lives and advances in
                              how satisfied our customers are
                                                                                       technology mean greater demand
                              with the services we provide and
                                                                                       and opportunity to transact in a more
                              how likely they'd be to recommend
                                                                                       accessible way, but we also know that
                              us, has risen 10 points to +512.
                                                                                       many of our members still value face-
                              I’m proud of this as it shows that
                                                                                       to-face services.
                              members really value the service
                              our colleagues provide.                                  We want to help you with these very
                                                                                       real difficulties and to achieve your

    Mike Regnier –            We’re delighted that our members
                              and industry professionals continue
                                                                                       financial goals. This is why our purpose
                                                                                       is to provide Real Help with Real Life,

    your Chief Executive,     to recognise our hard work, as
                              shown by the number and calibre of
                                                                                       by delivering three strategic ambitions
                                                                                       – helping people to have a place to call

    reviews 2019              awards we won in 2019, including
                              Best Overall Mortgage Provider
                              and Best Building Society Savings
                                                                                       home, helping them towards greater
                                                                                       financial wellbeing and delivering
                                                                                       value to our members.
                              Provider in the Moneynet Personal
    Victoria Quarter, Leeds   Finance Awards.
                              2
                                KPMG Nunwood Customer Voice Programme. January-December 2019. Based on 14,566 completed
                                interviews with customers. Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc Bains &
                                Company Inc., and Fred Reichheld.
                              3
                                Office for National Statistics. Housing affordability in England and Wales 2018 (2019).
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
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                                                                    We’ve been helping more                                         Investing in our digital capabilities is an
        WE KEPT OUR FOCUS                                           people have a place to call home                                essential part of our future
        on our five strategic priorities, which enable              We introduced a number of changes to help
        us to deliver our purpose                                                                                                   As well as supporting members who want              our intermediary lender,
                                                                    first time buyers, including extending our                      to use our online services, it will make our        Accord Mortgages Ltd.
                                                                    maximum mortgage term to 40 years. We also
        Help                                                        supported older borrowers who may be looking
                                                                                                                                    business more effective and speed up our            This has reduced mortgage
        Help ensures we focus on providing                                                                                          processes. This will give our colleagues more       application to offer times to
                                                                    to downsize or remortgage to help younger
        targeted help for more members with the                                                                                     time to help you, whether you choose to             as little as 24 hours and vastly
                                                                    generations, by raising our maximum lending
        real financial challenges they face.                                                                                        interact with us online, in our contact centre or   reduced the amount of paper
                                                                    age to 80.
                                                                                                                                    face-to-face in our branches or agencies.           we use.
        Digitalise                                                  In 2019 we launched an overpayments
        We’re also ensuring we Digitalise our                                                                                       We’ve made some solid progress on this              We’re focusing on our
                                                                    calculator to support those wanting to pay off
        business to become more agile, efficient                                                                                    priority in 2019, including investing in robotics   digital agenda in 2020 and
                                                                    their mortgage quicker, changed our mortgage
        and effective.                                              switching policy to make it faster and easier and               and automation to increase the efficiency of        acknowledge we still have a
                                                                    introduced a 15 year fixed-rate mortgage to give                some of our processes. We also introduced           lot more to do, especially given the
        Unleash                                                     greater future certainty for borrowers. We also                 a new online platform for brokers through           speed of change in the wider market.
        Through our Unleash priority, we’re                         raised £244,000 for End Youth Homelessness,
        working to support every one of our                         enabling 206 vulnerable young homeless people
        colleagues to maximise their full potential.                to have a safe place to call home.
        Expand                                                                                                                      We’re expanding to make the most of new opportunities
        Expand our reach, physically and digitally,
        so we can help more people.
                                                                                                                                    and potential partnerships
                                                                          Best First                                                We want to reach more people and make               We’ve been expanding our network where
        Protect                                                           Time Buyer                                                sure we’re supporting both new and existing         we believe a new agency could provide good
        To make sure we’re able to serve existing
        and future members for years to come, we                          Mortgage                                                  members and customers.                              opportunities and we’ve turned eight of our
                                                                                                                                                                                        existing branches into agencies in 2019. This
        Protect your Society and our stakeholders                         Provider at                                                                                                   has enabled us to continue to provide face-to-
                                                                                                                                       We’re committed to continuing
        by making sure the organisation is
        financially and environmentally
                                                                          the Moneynet                                                 to offer a national network
                                                                                                                                                                                        face service in a more cost-effective way.

        sustainable, with robust controls to                              Awards                                                       of face-to-face service in a
        minimise and mitigate against risk.                                                                                            cost-effective way.

                                                                                                                                    For the last 60 years, we’ve been doing this
                                                                                                                                    by partnering with agency proprietors –
    And helping towards greater financial wellbeing                                                                                 trusted local business owners who work
    To help our savers, we paid rates on average                     whilst rewarding them for saving with us.                      with us to provide our services
    0.34%4 higher than the market average. We                        We helped 135,000 employees in over 100                        from their business premises.
    launched a competitive child’s regular saver                     organisations to save direct from their salary.
    account and a tiered easy access account to help
                                                                     In the community, our colleagues volunteered
    savers withdraw their money in an emergency,
                                                                     to deliver financial education to 7,000 young
                                                                     people around the UK through our Money
                                                                     Minds programme. I was proud to work with
    Best Building Society                                            colleagues at our Strand branch in London to

    Savings Provider at                                              give a session to pupils at Grafton Primary
                                                                     School in Islington, where I saw first hand the
    the Moneynet Awards                                              difference an introduction to financial literacy
                                                                     makes to young people.

    	Y BS Group average savings rate compared to rest of market average rates based on savings stock from CACI’s Current Account
    4

      and Savings Database (CSDB). Data period January - November 2019.
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     Our people are our greatest asset,                Playing our part in local                         Three million customers trust us to              they need it and pay our bills, was 13.8%,
     they play a vital role in everything              communities                                       finance their homes and look after               also above the minimum requirement. Our
                                                                                                                                                          leverage ratio, which demonstrates our ability
     we do                                             A key part of our role in society is to provide   their savings
                                                                                                                                                          to cope with unexpected events, was 5.8%.
     In return, we make sure that they feel            careers and development for our colleagues        We want to help as many people as we can
     respected, valued and proud to work for           and financial services to our members, but        for years to come, and to do this, we must       We continued to keep a close eye on costs,
     Yorkshire Building Society. Our ambition is       we believe we can achieve much more by            be financially sustainable. In 2020, we’ll be    reducing management expenses – the money
     to be a leading employer and unleash the          also being active in our local communities.       continuing to keep costs down and maintain       which we use to run your Society – to £290m
                                                                                                         our financial strength. This will enable us to   from £311m in 2018, and resulting in a cost
     potential of every colleague. That’s why
                                                       Our branch and agency network in 243 cities,      carry on delivering value for money for our      to core income ratio of 60% in 2019. All of
     we’re developing a culture of supporting and
                                                       towns and villages, alongside our office          members, whilst investing in better products     our profit is retained for financial strength or
     engaging all colleagues as well as prioritising
                                                       sites in Bradford, Leeds and Peterborough         and services.                                    reinvested in your Society to provide better
     their wellbeing and promoting diversity
                                                       give us the opportunity and scale to make a                                                        products, rates and services for our members.
     and inclusion.                                                                                      Like all organisations, we have a duty to
                                                       significant impact.
                                                                                                         make sure we are minimising our impact on
     We've continued to develop programmes
                                                                                                         the planet. We’ve worked hard to reduce our         Controlling our costs will remain
     to support our colleagues' physical, mental                                                         carbon emissions, the waste produced by our
     and financial wellbeing. We also launched an
                                                          We’re really proud of the                                                                          a focus, to ensure we're able to
                                                          positive impact we’re making                   office sites and face-to-face network and the
     online portal for colleagues to choose flexible                                                     amount of paper we use. We’ll continue with         deliver value for money for you.
     benefits that support their personal needs.          thanks to our members and
                                                                                                         these initiatives in the coming year to make
                                                          colleagues who are passionate                  sure we remain sustainable and responsible.
                                                          about helping their                            You can find out more about how you can help     We don’t just consider the financial figures,
         Included in the 2019                             communities to thrive.                         the environment and save money on pages          we look at a number of key performance
                                                                                                                                                          indicators to give an overall and wider
                                                                                                         16-17.
         Working Families Top                                                                                                                             measure of how we’re doing. Some of these
                                                       In 2019, 51% of colleagues took part                                                               are summarised on the following pages and
         30 UK employers for                           in volunteering opportunities, donating
                                                                                                         We remain financially strong
                                                                                                                                                          should provide you with reassurance that
         the third year running                        over 14,500 hours.
                                                                                                         Our financial performance is closely
                                                                                                         monitored by your Board.
                                                                                                                                                          your Society is in safe hands.
                                                                                                                                                          Finally I’d like to thank all of our colleagues
                                                                                                         Our Common Equity Tier 1 ratio of 16.6% is
                                                                                                                                                          and business partners for the role
                                                                                                         well above the minimum requirement and
                                                                                                                                                          they played in delivering such a strong
                                                                                                         ensures we’re protected from losses. Our
                                                                                                                                                          performance in 2019.
                                                                                                         liquidity ratio, which measures our ability to
                                                                                                         lend mortgages, return savers’ money when

                                                                                                                                                          Mike Regnier | Chief Executive
                                                                                                                                                          26 February 2020
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
12 | Performance at a glance                                                                                                                                                                                                                      Performance at a glance | 13

         Savings Accounts Opened                                                                          Statutory Profit                                                                       Net Promoter ScoreTM

  243,000  197,000 in 2018
                                                                                                    £  167m
                                                                                                      £193M in 2018
                                                                                                                                                                                                      +51
                                                                                                                                                                                                     +41 in 2018
                                                                                                                                                                                                                           6

         Helping thousands of members                                                               Profit we earned from our                                                                 This measures how willing our
              save for their future.                                                               ongoing business operations,                                                              customers are to recommend us
                                                                                                         excluding taxes.                                                                              to others.

           Average Savings Rate5                                                                     Core Operating Profit                                                                         Mortgage Balances

           1.09
    0.34% above the market
                                     %                                                             £   185m
                                                                                                      £181M in 2018
                                                                                                                                                                                                        Grown by

                                                                                                                                                                                                        3.5%
                                                                                                                                                                                                    4.7% in 2018
       average of 0.75%
                                                                                                  The profit we earned excluding
                                                                                                                                                                                               We use the interest from our
             This equates to more                                                                  taxes, one-time charges and
                                                                                                                                                                                                 mortgages to give back to
             than £95m of benefit                                                                       infrequent events.
                                                                                                                                                                                              savers and invest for the future.
            given back to members.

                                                     Cost to Core Income Ratio                                                                 Colleague Engagement Score7                                                                      Community Investment
                                                                                                                                                                                                                                                   Contribution

                                                              60%
                                                           63% in 2018
                                                                                                                                                          7.4
                                                                                                                                                         OUT OF 10
                                                                                                                                                                                                                                                   £  1m
                                                                                                                                                                                                                                                 £1.4M in 2018

                                                       The lower this ratio the less                                                             Compared to industry average
                                                                                                                                                          score of 7.6.                                                                       Our contribution to local
                                                       we’re spending to generate                                                                                                                                                          communities through charitable
                                                       every pound of our income.                                                                  Reflects how engaged our
                                                                                                                                                 colleagues feel working here.                                                                giving and volunteering.

                                                             Liquidity Ratio                                                                      Colleague Volunteering                                                                 Carbon Footprint Reduction8
                                                                                                                                                                                                                                                   Reduced by
                                                        13.8
                                                         13.9% in 2018
                                                                                 %                                                         14,535    16,923 in 2018
                                                                                                                                                                                 hrs
                                                                                                                                                                                                                                        17% in 2019
                                                                                                                                                                                                                                                 Reduced by 16%
                                                                                                                                                                                                                                                     in 2018
                                                      Measures our ability to lend                                                                    Hours volunteered by
                                                     to borrowers, give money back                                                                      our colleagues.
                                                       to savers when they want it                                                                                                                                                           How much we’ve reduced our
                                                           and to pay our bills.                                                                                                                                                            carbon emissions year on year.

     5
          YBS Group average savings rate compared to rest of market average rates based on savings stock from CACI’s Current Account and   7
                                                                                                                                               Peakon colleague survey conducted October 2019. Score calculated from four separate questions.
          Savings Database (CSDB). Data period January - November 2019.                                                                    8
                                                                                                                                               All YBS Carbon Emission data has been verified by Ricardo AEA limited.
     6
          KPMG Nunwood Customer Voice Programme. January - December 2019. Based on 14,566 completed interviews with customers. Net
          Promoter Score and NPS are trademarks of Satmetrix Systems, Inc Bains & Company Inc., and Fred Reichheld.
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     Summary Financial Statement
                                                                                                                           Group financial position at end of year                                                                2019                    2018
                                                                                                                                                                                                                                    £m                      £m

                                                                                                                           Assets
                                                                                                                           Liquid assets                                                                                       5,602                   5,505
     Details of your Society’s financial performance in 2019.                                                              Loans to customers                                                                                 37,984                  36,702
                                                                                                                           Derivative financial instruments                                                                      368                     564
                                                                                                                           Fixed and other assets                                                                                324                     284
     This financial statement is a summary of information in the audited Annual Report and Accounts,                       Total assets                                                                                       44,278                  43,055
     the Directors’ Report and the Annual Business Statement, all of which will be available to
                                                                                                                           Liabilities
     members and depositors free of charge at every office of Yorkshire Building Society, from
                                                                                                                           Shares                                                                                             30,677                  29,559
     23 March 2020. The information is also available online at ybs.co.uk/annualreport . The auditors'                     Borrowings                                                                                          9,924                  10,140
     report in relation to the full financial statements was not qualified in any respect.                                 Derivative financial instruments                                                                      231                      98
                                                                                                                           Other liabilities                                                                                     153                     139
     Summary Directors’ Report                                                                                             Subscribed capital                                                                                      -                       6
     The information contained in the Chairman’s welcome and Chief Executive’s review on pages 2 to                        Subordinated liabilities                                                                              626                     585
     13 addresses the requirements of the Summary Directors’ Report.                                                       Reserves                                                                                            2,667                   2,528
     The directors consider that the Group has adequate resources to continue in operational                               Total members’ interests, equity and liabilities                                                   44,278                  43,055
     existence for the foreseeable future. Accordingly, the going concern basis has continued to be
                                                                                                                           Summary of key financial ratios                                                                        2019                    2018
     adopted in preparing the Annual Report and Accounts.                                                                                                                                                                           %                       %
     Approved by the Board of Directors on 26 February 2020:
                                                                                                                          Gross capital as a percentage of shares and borrowings                                                  8.11                    7.86
     John Heaps - Chairman                                                                                                The gross capital ratio is the relationship between the Group’s capital and
                                                                                                                          its liabilities to investors. Gross capital represents the aggregate of general
     Mark Pain - Vice Chairman                                                                                            reserve, cash flow hedge reserve, fair value through comprehensive income
     Mike Regnier - Chief Executive                                                                                       reserve, subordinated liabilities and subscribed capital.

                                                                                                                          Liquid assets as a percentage of shares and borrowings (liquidity ratio)                                13.8                    13.9
                                                                                             2019              2018       The liquid asset ratio measures those assets available to meet requests by
         Group results for the year                                                            £m                £m       savers to withdraw their money, to fund mortgage advances and to fund
                                                                                                                          general business activities. It expresses cash and assets easily converted
         Net interest income                                                               464.6             471.7        into cash as a percentage of the Group’s liabilities to investors.
         Net gain/(loss) from financial instruments held at fair value                     (22.0)             20.1        Profit for the year as a percentage of mean total assets                                                0.30                    0.35
         Net realised profits                                                                 6.3              8.0        This ratio expresses profit or loss, after tax, as a percentage of average total assets.
         Other income and charges                                                             8.5             10.4
                                                                                                                          Management expenses as a percentage of mean total assets                                                0.66                    0.73
         Total income                                                                      457.4             510.2        The management expense ratio measures how cost effective the Group is.
         Administrative expenses1                                                        (289.6)            (311.2)       It is calculated by comparing the management expenses (administrative
                                                                                                                          expenses opposite) for the year with average total assets.
         Provisions2                                                                        (0.6)              (6.5)
         Profit before taxation                                                            167.2             192.5       Independent auditors' statement on the
                                                                                                                         Summary Financial Statement to the
                                                                                                                                                                           We also read the other information contained
                                                                                                                                                                           in this Annual Review and consider the
                                                                                                                                                                                                                          to the full Annual Accounts. Our report on the
                                                                                                                                                                                                                          Society’s full Annual Accounts describes the
         Taxation                                                                          (38.3)            (42.7)      members of Yorkshire Building Society.            implications for our report if we become       basis of our audit opinion on those Annual
                                                                                                                                                                           aware of any apparent misstatements or         Accounts, the Annual Business Statement and
                                                                                                                         We have examined the Summary Financial
                                                                                                                                                                           material inconsistencies with the Summary      the Directors’ Report.
         Profit for the year                                                               128.9             149.8       Statement of Yorkshire Building Society (the
                                                                                                                                                                           Financial Statement. The other information
                                                                                                                         ‘Society’) set out on pages 14 to 15, which
                                                                                                                                                                           comprises only the Chairman’s welcome, the     Opinion
                                                                                                                         comprises the Group results for the year, the
     1
         Includes administration expenses, depreciation and amortisation.                                                                                                  Chief Executive’s review and the Summary       In our opinion the Summary Financial
                                                                                                                         Group financial position as at 31 December
                                                                                                                                                                           Directors' Remuneration Report.                Statement is consistent with the full Annual
                                                                                                                         2019 and the summary of key financial ratios.
                                                                                                                                                                           This statement, including the opinion, has     Accounts, the Annual Business Statement and
     2
         ‘Provisions’ encompasses provisions for impairment of loans and advances, restructuring costs, onerous lease
                                                                                                                         Respective responsibilities of directors          been prepared for and only for the Society’s   the Directors' Report of Yorkshire Building
          costs and customer redress.                                                                                    and auditors                                      members as a body in accordance with           Society for the year ended 31 December
                                                                                                                                                                           Section 76 of the Building Societies Act       2019 and complies with the applicable
                                                                                                                         The directors are responsible for preparing the
                                                                                                                                                                           1986 and for no other purpose. We do not,      requirements of Section 76 of the Building
                                                                                                                         Summary Financial Statement, in accordance
                                                                                                                                                                           in giving this opinion, accept or assume       Societies Act 1986, and the regulations made
                                                                                                                         with the Building Societies Act 1986.
                                                                                                                                                                           responsibility for any other purpose or to     under it.
                                                                                                                         Our responsibility is to report to you our
                                                                                                                                                                           any other person to whom this statement is
                                                                                                                         opinion on the consistency of the Summary
                                                                                                                                                                           shown or into whose hands it may come save
                                                                                                                         Financial Statement with the full Annual
                                                                                                                                                                           where expressly agreed by our prior consent
                                                                                                                         Accounts, the Annual Business Statement
                                                                                                                                                                           in writing.
                                                                                                                         and the Directors' Report and its compliance                                                     PricewaterhouseCoopers LLP
                                                                                                                         with the relevant requirements of Section 76      Basis of opinion                               Chartered Accountants and Statutory Auditors
                                                                                                                         of the Building Societies Act 1986 and the                                                       Leeds.
                                                                                                                                                                           Our examination involved agreeing the
                                                                                                                         regulations made under it.
                                                                                                                                                                           balances in the Summary Financial Statement    26 February 2020.
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     Living greener                                                                                                                   Quick habits to change

     and saving money                                                                                                                 There are any number of ways to be more eco-friendly and it’s a myth that it will
                                                                                                                                      cost you more cash, in fact most of them could save you money in the long run.
                                                                                                                                                                    •	Unplug your mobile phone's charger when the
                                                                                                                                                                       battery is fully charged.
     The UK became the first major economy to commit to reach zero carbon                                                                                           •    Turn off devices on standby.
     emissions by 2050. There’s a long way to go to reach this target but there
                                                                                                                                                                    •	It sounds obvious, but turn the light off when you leave a room.
     are plenty of changes we can make ourselves.
                                                                                                                                                                    •	Switching to energy saving light bulbs not only uses around a
                                                                                                                                                                       quarter of the electricity than an ordinary lightbulb, but they
                                                                                               Maybe you’ve already                                                    also last 10 times longer.
                                                                                               got your refillable
                               The average number of                                                                                                                •	The tumble dryer is one of the most expensive
                                                                                               water bottle and you’re
                               plastic carrier bags a                                                                                                                  appliances to run in the home, so make sure
                                                                                               a recycling pro but                                                     you’re drying your clothes outside when you can.
                               person uses has fallen

          10
          bags
                               from 140 in 2014 to just
                               10 bags in 2018/20199,
                                                                                               what else could you be
                                                                                               doing to live greener
                                                                                                                                      •	Making a cuppa? Only boil as much water as you need. Over a year
                                                                                                                                         boiling a full kettle just twice a day costs around £28.9311.
                                                                                               without taking a hit on
                               thanks to the 5p charge.                                                                               •	Save up to £60 a month by only buying food and drink
                                                                                               your wallet?
                                                                                                                                         that you actually need. You’ll also be reducing your
                                                                                                                                         food waste. Food waste generates 19m tonnes
                                                                                                                                         of greenhouse gases over its lifetime12.
     More investment for better returns
     •		Keep hold of your hard-earned heat. Insulating your home is by
         far the best way to save heat in the winter, keep cool in the
         summer and save money on your energy bills.
     •	Be smart about your heating. Smart thermostats and home
        heating systems connect your heating to the internet.                                                                               Did you know                         We’re doing
        This could save you a cosy £75 per year10.                                                                                          we’re carbon                         our bit too.
     •	Efficient white goods in the long run will save you                                                                                 neutral?                          Yorkshire Building
        energy and money, the upfront cost should pay                                                                                                                          Society has been
        off so freshen up your freezer.                                                                                                                                        carbon neutral
                                                                                                                                                                                  since 2016.

     9
          UK Government Statistics gov.uk/government/publications/carrier-bag-charge-summary-of-data-in-england/single-use-plastic-   11
                                                                                                                                           Confused About Energy confusedaboutenergy.co.uk/index.php/energy-saving-tips/electrical-appliances/64-kettle
          carrier-bags-charge-data-in-england-for-2018-to-2019                                                                        12
                                                                                                                                           Love Food, Hate Waste lovefoodhatewaste.com/article/spoiled-rotten
     10
          Energy Saving Trust energysavingtrust.org.uk/blog/seven-steps-saving-energy-home
UNITED IT FEELS GOOD BEING ON THE SAME TEAM - ANNUAL REVIEW 2019 - Yorkshire Building ...
18                                                                                                                                                                                                             19

     Moving with the
     digital times                                                                                                                                         Quiet
     In an increasingly digitalised
     world, we’re improving our service
     to make life easier for you.
                                                                Love web chat... it’s just so much
                                                                easier to quickly deal with most
                                                                other queries.
                                                                                                                                                           Hour
                                                                                                                                                            a new way to
                                                                                                                                                            help our customers
       Webchat                                                  Got great help from Billy today.
                                                                Helpful and good humoured.
                                                                I gather this is a new service; given
     This online service helps customers looking to             my experience I’d say long may          In May 2019 we launched a trial of 'Quiet Hour'      screens turned off and rooms were
     take out new savings and mortgage products, or             it continue.                            – a quieter time to help customers who may be        available for quiet conversation.
     with any general enquiries they may have. It’s                                                     affected by conditions such as autism, epilepsy,
     operated by a team of trained representatives              Had a good experience with this         dementia, mental health issues, visual or            We’re the first financial services
     and it is fast – with an average answer time of            today mostly because the person at      hearing impairment, or mobility concerns.            provider to offer quiet hours on
     12 seconds.                                                the other end was knowledgeable                                                              such a scale, and the reaction to it has been
                                                                and provided prompt answers.                                                                 overwhelmingly positive from customers and

                                                                                                        23
     In the first seven months of introducing the
                                                                                                                                                             charity support groups.
     new service we completed 8,000 webchats,
                                                                YBS internal feedback from customers
                                                                using the web chat service.                    branches and agencies
     with lots of positive feedback – 95% rating the                                                           now offer the quiet hour.                     We were thrilled to win an award for our
     service as excellent or good.                                                                             We'll be rolling it out to all our            quiet hour initiative - the Customer Service
                                                                                                               branches and agencies very soon.              and Treating Customers Fairly category at the
                                                                                                                                                             Mortgage Finance Gazette 2020 awards. This
       Coming Soon...                                  Managing our impact on the
                                                       environment and reducing costs                   Eight branches took part in the trial, which
                                                                                                                                                             is testament to the commitment of our branch
                                                                                                                                                             colleagues who understand their customers
       our new savings app                                                                              involved an hour on a Wednesday near the end of      and can offer this service to benefit those who
                                                       One way we can do this is by providing
                                                                                                        the day when lights were dimmed, large display       need it.
                                                       communications to members in a digital
       One of our most exciting digital
                                                       format where we can. You can help us by
       investments is our new app, which we’ll
                                                       providing your up-to-date email address over
       hopefully be launching during 2020. We
       know it’s not always convenient to call
                                                       the phone, in any branch or agency and by                                                     Your Board
       us, pop into a branch or even log onto our
                                                       registering your account(s) online at                                                         working for you
                                                       ybs.co.uk/register if you
       website – the app will help you check your
                                                       haven’t already done so.                                                                     There are ten             non executive directors who
       savings account and manage your money
                                                       Once you’ve registered                                                                       directors you can         are independent and not
       on the go.
                                                       you can update your                                                                          vote for at this year’s   employed by the Society. All
       At launch the app will be accessible                                                                                                         AGM.                      your directors bring a variety
                                                       email address easily if
       through setting up a passcode, or using                                                                                                    All the directors are       of skills and experience.
                                                       it ever changes.
       your biometric data and will be available                                                                                                up for re-election and        You can find out about the
       on both iOS and android phones and                                                                                                      this period of stability       specialist committees and
       tablets. Once it’s launched we’ll                                                                                                      in terms of our Board           directors that attend these
       continue to add new features.                                                                                                         membership has helped            in the Annual Report and
                                                                                                                                            us to remain focused on our       Accounts, available at
                                                                                                                                           strategy.                          ybs.co.uk/annualreport or in
                                                                                                                                          We have a number                    any branch or agency.
                                                                                                                                          of executive directors              Find out more about your
                                                                                                                                          who work full time for              Board, and who represents
                                                                                                                                          the Society, and                    you on the following pages.
20 | Directors for re-election                                                                                                          Directors for re-election | 21

                                 John Heaps                                                      Guy Bainbridge
                                 Chairman                                                        Independent Non Executive Director
                                 Joined the Board in 2014                                        Joined the Board in 2019

                                 My principal responsibility as your Chairman is to ensure the   Since joining the Board at the start of last year, I’ve been
                                 long term safety and soundness of your Society. This means      impressed by the passion shared by all Board members and
                                 ensuring a sustainable future for both existing as well as      senior management for our Society. In particular the focus
                                 future customers and members.                                   on its current and future members and colleagues. I’ve spent
                                 I work to develop a Board that comprises highly capable         a lot of time since joining making sure our purpose remains
                                 people who are diverse in their skills as well as gender        relevant and helping develop a strong strategy to achieve it.
                                 and ethnicity. It is extremely important to me that the         As Chair of the Audit Committee I’ll use my banking industry
                                 Board works collectively to develop and oversee the             experience to assess and oversee our controls. These are
                                 implementation of a strategy that recognises our roots as a     very important for the safety of members’ savings and the
                                 building society, as well as our purpose to provide Real Help   safety of business interactions members and customers
                                 with Real Life.                                                 have with the Society. I’ll use my auditing experience to help
                                                                                                 the Society maintain its financial soundness and the strong
                                 Looking forward I am confident that keeping our members
                                                                                                 quality of financial reporting.
                                 and customers at the heart of all we do will ensure our
                                 continued success in the digital and highly competitive
                                 world in which we operate.

                                 Neeta Atkar                                                     Alison Hutchinson
                                 Independent Non Executive Director                              Independent Non Executive Director
                                 Joined the Board in 2017                                        Joined the Board in 2015

                                 I’m proud to be part of Yorkshire Building Society and it’s a   Since joining the Board, my role has been to ensure your
                                 privilege to be a member of the Board. Given my 30 years’       Society remains relevant, competitive and grounded in
                                 experience working in the financial services industry, in       what matters most to you, our members. I both support and
                                 risk management and as a regulator - and being a member         challenge the senior management by drawing on over 30
                                 myself - I bring invaluable experience. It allows me to         years of experience working as a leader in financial services,
                                 constructively challenge and help oversee the strategy of       technology and consumer facing businesses. I’m passionate
                                 your Society.                                                   about embracing this turbulent environment to ensure we
                                 Your Society should be proud of its colleagues and the          can continue to serve both current and future generations of
                                 way they consistently and continuously provide fantastic        members.
                                 service to our members and customers. The year ahead            I would be privileged to continue to serve on your Board. I
                                 continues to be challenging, so my focus will be to ensure      will continue to focus on our wider role within society and
                                 that we continue to provide brilliant service and suitable      ensuring we’re doing what we can to limit the impact on the
                                 products for all members and customers.                         environment and support our communities alongside our
                                                                                                 core business.
22 | Directors for re-election                                                                                                            Directors for re-election | 23

                                 Gordon Ireland                                                    Mark Pain
                                                                                                   Senior Independent Non Executive Director
                                 Independent Non Executive Director
                                                                                                   & Vice Chairman
                                 Joined the Board in 2015
                                                                                                   Joined the Board in 2013

                                 My role as an independent Non Executive Director on the           With a background in financial and risk management,
                                 Board is to contribute to the development of your Society’s       business transformation and growth, across a number of
                                 ongoing strategy and ensure we provide value to our               different companies and sectors, I believe I have the skills
                                 members, customers and all our stakeholders including our         and experience to continue to help your Society navigate its
                                 colleagues.                                                       way through the challenging operating environment that we
                                 My history of being a chartered accountant and working for        are currently facing.
                                 36 years at PricewaterhouseCoopers, including 24 years            2020 will continue to be challenging for the Society, with
                                 as a partner, means I have great knowledge of the financial       political and economic uncertainty adding to increased
                                 sector. My auditing experience allows me to ensure your           competitive pressure in the mortgage market and continuing
                                 Society remains compliant and puts the interests of the           low interest rates. I will do everything I can to help support
                                 members first.                                                    your Society to remain safe, secure and sustainable.
                                 Since joining the Board in 2015 I feel as a building society
                                 we’ve made great strides and I’d be privileged to be
                                 re-elected.

                                 Alasdair Lenman                                                   Guy Parsons
                                 Chief Finance Officer                                             Independent Non Executive Director
                                 Joined the Board in 2017                                          Joined the Board in 2013

                                 I’ve been the CFO of your Society for two years and I would       I’m really proud to represent an organisation which plays
                                 very much like the opportunity to continue this role. My          such an important part in helping people shape better
                                 focus over the last 12 months has been to ensure that we          financial futures for themselves. With current low interest
                                 navigate everything that political uncertainty and regulatory     rates, we need to support our loyal savers and give them the
                                 change can throw at us and still build our strength in terms      best value. At the same time, support our younger members
                                 of capital, liquidity and profitability.                          and customers who are trying to buy their own home.
                                 Since joining the Board, I’ve enjoyed nurturing a strong and      I’ll draw on my commercial expertise to strengthen our
                                 stable Society. If re-elected, I will continue to work with the   customer services, offer support and advice to the Society’s
                                 Board to deliver sustainable benefits for our members, by         executive team, to make sure that everything is delivered
                                 driving strong commercial outcomes and highly effective           effectively and efficiently.
                                 risk management.
24 | Directors for re-election                                                                                                                                                                                25

                                 Mike Regnier
                                                                                                      Notice of Meeting
                                 Chief Executive                                                      The Annual General Meeting (AGM) of Yorkshire Building Society will be held at
                                 Joined the Board in 2014                                             2.30pm on Tuesday 28 April 2020 at The Met Hotel, King Street, Leeds LS1 2HQ
                                                                                                      for the following purposes:

                                 I’m extremely proud to work for Yorkshire Building Society. As
                                 we face an increasingly uncertain future and a more competitive      Ordinary resolutions                                     Re-election of directors
                                 environment, it’s more important than ever to meet our
                                 members’ expectations and provide solutions to their needs.          1. To receive the Directors’ Report, the                  5. To re-elect Neeta Avnash Kaur Atkar
                                                                                                         Annual Accounts, the Annual Business                   6. To re-elect Guy Lawrence Tarn Bainbridge
                                 Continuing to provide the face-to-face service that many of our
                                                                                                         Statement and the Auditor’s Report for                 7. To re-elect John Robert Heaps
                                 members’ value is something I’m committed to. Working with
                                                                                                         the year ended 31 December 2019.                       8. To re-elect Alison Elizabeth Hutchinson
                                 some of the UK’s largest financial services firms, I’ve learnt how
                                 to apply technology to improve the quality and consistency              A Summary Financial Statement is                       9. To re-elect Gordon Roland Ireland
                                 of what we do behind the scenes, so we can provide the best             included on pages 14 to 15.                           10. To re-elect Alasdair Bruce Lenman
                                 possible service to customers however they choose to deal                                                                     11. To re-elect Mark Andrew Pain
                                                                                                      2.	To approve the re-appointment of
                                 with us. I’ve also seen how to run an efficient organisation
                                                                                                          PricewaterhouseCoopers LLP as auditor of the         12. To re-elect Guy Paul Cuthbert Parsons
                                 which will ensure that your Society remains a sustainable
                                 business for future generations.                                         Society to hold office until the conclusion of the   13. To re-elect Michael Charles Regnier
                                                                                                          next Annual General Meeting.                         14. To re-elect Stephen Cameron White
                                 I’m passionate about creating an inclusive working
                                 environment and a culture where all of our colleagues feel           	To comply with legislation, the Society’s members
                                                                                                          have to appoint an auditor each year.                Having formally evaluated their performance,
                                 valued and supported, so everyone can contribute to providing
                                                                                                                                                               the Board considers that all the directors
                                 the best value and service that we can to all of our customers.      3.	To approve the Directors’ Remuneration               seeking re-election continue to be effective
                                                                                                          Report for the year ended 31 December 2019.          and that they demonstrate the necessary
                                                                                                                                                               commitment to the role.
                                                                                                      4.	To approve the Directors' Remuneration Policy.
                                                                                                      	Resolutions 3 and 4 are advisory votes                 By order of the Board
                                                                                                          as explained in the Summary Directors'               Simon Waite, Group Secretary
                                 Stephen White                                                            Remuneration Report on pages 26 to 31, which         26 February 2020.
                                 Chief Operating Officer                                                  also sets out a summary of the Directors'
                                 Joined the Board in 2016                                                 Remuneration Policy changes.
                                                                                                      	There is a full version of the Directors'
                                                                                                          Remuneration Report in the 2019 Annual
                                 An early career in a building society branch taught me about             Report and Accounts.
                                 the financial challenges affecting customers day-to-day.
                                 Coupled with my international experience at board level,
                                 I have a unique perspective on balancing the pressures of
                                 being competitive and ensuring the needs of members and               Find out more
                                 customers are met through our service and wide range of               •	For a copy of the full 2019 Annual Report and Accounts, call into a branch or agency from
                                 mortgage and savings accounts.                                           23 March 2020, visit ybs.co.uk/annualreport or contact us.
                                 Being an organisation focused on our members drives                   • Find out more about your directors on pages 20 to 24.
                                 my passion for the Society. I’m proud that we’ve reduced
                                 processing times for mortgages and maintained savings
                                 rates which are higher than average in our sector.
                                                                                                       How to vote
                                 Looking ahead, I hope my legacy is one that protects and
                                                                                                       Voting by post or online means that you are appointing someone else (known as your proxy) to
                                 enhances the Society for the future. I’m committed to seeing
                                                                                                       attend the AGM and vote on your behalf. You can tell your proxy how to vote on each resolution
                                 our digital strategy come to life and will continue to put our
                                                                                                       when you complete the enclosed voting form or vote online. Your proxy does not have to be a
                                 members first and build a business we can all be proud of.
                                                                                                       member of the Society.
                                                                                                       Completed voting forms must be received by the Society’s scrutineers by 5pm on Friday
                                                                                                       24 April 2020. For more information on how to vote, see the enclosed letter and voting form.
                                                                                                       If you have any queries, please call or email using the details on the enclosed letter.
26                                                                                                                                                                                      Remuneration report | 27
                                                                                                                                                                                                              15

                                                                                                             How does the Society approach                     directors will increase from 50% to 100% of
                                                                                                             remuneration and specifically manage              base salary. Any payments under the scheme
                                                                                                                                                               will continue to be subject to achieving
                                                                                                             directors’ remuneration?
                                                                                                                                                               stretching financial and non-financial
                                                                                                             How colleagues are rewarded and motivated is      measures, as well as personal objectives linked

        summary                                                                                              a key part in delivering our business strategy;
                                                                                                             providing real help with real life for our
                                                                                                                                                               to the Society’s key transformation activities
                                                                                                                                                               and milestones. Any payments will also be

        directors’                                                                                           members, customers and colleagues. Our aim
                                                                                                             is a working environment where colleagues
                                                                                                                                                               subject to regulatory underpins including risk
                                                                                                                                                               adjustment, deferral, malus and clawback.

        Remuneration                                                                                         feel engaged and committed to the Society’s
                                                                                                             journey, ensuring they feel valued and
                                                                                                                                                               Further details regarding the Building Together
                                                                                                                                                               bonus scheme are available online at

        Report                                                                                               respected to give their best.

                                                                                                             Our approach to remuneration focuses on
                                                                                                                                                               ybs.co.uk/annualreport

                                                                                                                                                               Executive directors will not receive a pay
                                                                                                             more than just base pay. It ensures reward and    increase in 2020.
                                                                                                             benefit arrangements are fully integrated in
        Guy Parsons, Chair of the                                                                            what we do every day. To attract and retain       Our executive directors are highly skilled and
                                                                                                                                                               experienced, they’re critical to delivering the
        Remuneration Committee,                                                                              the talent that the Society requires, the
                                                                                                             Committee seeks to balance the need for           next phase of our business transformation
        explains our approach to                                                                             total remuneration to be competitive in the       and new business strategy. As Chair of the
        rewarding directors and                                                                              wider financial services sector, and remain       Remuneration Committee, I strongly believe
        colleagues.                                                                                          commensurate with our mutual status.              that the change proposed is right for the
                                                                                                                                                               Society and recommend that members vote for
                                                                                                             The Society manages executive directors’ pay      its approval at the 2020 AGM.
        Victoria Quarter, Leeds
                                                                                                             via the Committee, which is made up of three
                                                                                                             non executive directors. The Committee is         All other aspects of the Remuneration Policy
     What are the Directors’ Remuneration                  Following our annual review of market             guided by the Society’s Remuneration Policy       remain unchanged.
     Report and the Remuneration Policy?                   practices, we recognised the need to align        and is in place to support our colleagues in
                                                           better the levels of total remuneration for       working together for the benefit of the Society
                                                                                                                                                               How have executive directors’ salaries
     Every year your Society publishes a                                                                                                                       changed in 2019?
                                                           our executive directors. Subsequently, and        and our members.
     Remuneration Report. The 2019 report
                                                           underpinned by the remuneration principles                                                          Executive directors’ base salaries are reviewed
     shows directors' remuneration received in                                                               Have there been any changes to the
                                                           approved at the 2019 AGM, the Remuneration                                                          each May at the annual pay review, at the same
     2019 (and 2018 for comparison). Every three
                                                           Committee (the Committee) has decided to          Remuneration Policy following the                 time as all other colleagues. The Committee
     years, or sooner if there’s a policy change, the
     Remuneration Policy for the executive directors
                                                           increase the maximum variable remuneration        Committee’s review?                               sets the pay for the executive directors. The
                                                           opportunity for executive directors. We are                                                         2019 awards for directors’ ranged from 2.2%
     is shared with members. At the 2020 Annual                                                              After careful consideration the Committee
                                                           proposing a revised Directors’ Remuneration                                                         to 4.7%, the approach was in line with the
     General Meeting (AGM), both the Directors’                                                              has decided to increase the maximum bonus
                                                           Policy for approval at the AGM in April 2020.                                                       wider colleague group whose awards ranged
     Remuneration Report and the Remuneration                                                                earning potential for executive directors.
                                                           Details of the Directors’ Remuneration Policy                                                       from 0.5% to 20.2%.
     Policy will be subject to an advisory vote. This is                                                     Under the Building Together bonus scheme
                                                           are on page 30 of this booklet and the full
     due to a change within the Remuneration Policy                                                          the maximum bonus opportunity for executive
                                                           Remuneration Policy is available online at
     for executive directors.
                                                           ybs.co.uk/rewardpolicy
     We're currently at an important stage in the
                                                           As a member, you have a say in how the
     Society’s transformation and are working
                                                           directors are paid, because you have the
     closely with executive directors to deliver our
                                                           opportunity to vote on this report through
     new vision and business strategy. The new
     strategy will require significant transformation      an advisory vote at the AGM. We take your
     across all areas of the organisation to deliver       views seriously and we’ll review the results to
     a strong, sustainable performance and                 consider any appropriate action.
     importantly value for you, our members. We
     regularly review our Remuneration Policy to
     reflect our culture and ensure the successful
     delivery of the business strategy.
28                                                                                                                                                                                                                                                29
     Individual increases are based on personal          delivered in a sustainable and balanced way.      How much did the executive directors earn in 2019?
     performance, a comparison to similar roles          They have approved a bonus payment for
                                                                                                           The table below shows the remuneration of the Society’s executive directors for the years ended 31
     in the wider financial services market and          executive directors, with an eligible executive
                                                                                                           December 2019 and 2018. This is audited information.
     affordability. In 2019, additional pay awards       director achieving, on average, 91.6% of their
     were available for the wider colleague group        maximum opportunity. For 2019 performance
     to recognise high performance and respond           year, 99.9% of eligible colleagues will receive
                                                                                                           Executive directors’ remuneration - year ended 31 December 2019
     to market movements. As a result, in 2019, the      a bonus, with all eligible colleagues on                                                                      Fixed Remuneration
     average pay award for all colleagues was 3.0%       average receiving 95.4% of their maximum
                                                                                                            Executive director                     Job Title          Base           Taxable          Pension         Bonus*        Total
     (including all executive directors).                bonus opportunity. You can find more                                                                         Salary         Benefits         Allowance       £000          £000
                                                         information on the Society’s 2019 results                                                                    £000           £000             £000
     The average pay award for all colleagues of
                                                         that have influenced the recommended 2019          Mike Regnier                           CEO                583            15               93              280           971
     3.0% is higher than the agreed pay award of
                                                         bonus outturn on pages 14 to 15.
     2.7%. This was achieved by distributing the                                                            Alasdair Lenman**                      CFO                356            43               57              177           633
     overall pay budget appropriately between            In line with regulation, all bonuses payable
                                                                                                            Stephen White                          COO                429            31               69              186           715
     colleagues who are already paid higher or           to executive directors designated as ‘Senior
     above the market average for their roles, to        Managers’ are subject to deferral. This applies
     colleagues who were paid a lower salary in          to colleagues whose total remuneration
                                                                                                           Executive directors’ remuneration - year ended 31 December 2018
     relation to the market average.                     is greater than £500,000, or where their
                                                         bonus equates to at least 33% of total                                                                        Fixed Remuneration
     Will executive directors receive a                  remuneration in a given year. This is known
                                                                                                            Executive director                     Job Title          Base           Taxable          Pension         Bonus*        Total
     bonus for 2019?                                     as the 'de-minimis threshold'. Under these                                                                   Salary         Benefits         Allowance       £000          £000
                                                         circumstances, bonuses will be paid over                                                                     £000           £000             £000
     The Society’s bonus scheme 'Building
     Together' applied in 2019, and is anchored          a longer period and delivered in part via a        Mike Regnier                           CEO                560            14               90              199           863
     to the core business objectives of financial        Share Equivalent Instrument (SEI) rather than
                                                                                                            Alasdair Lenman**                      CFO                350            43               56              143           592
     performance, customer experience and risk           cash. In addition to regulatory requirements,
     management. The scheme is the same for all          the Society’s Remuneration Policy requires         Stephen White                          COO                418            31               67              149           665
     colleagues, ensuring everyone is working            all bonuses be deferred for all members of
                                                         the senior management team. Bonus deferral        *The bonus figures illustrated represent the full amount of bonus awarded in respect of the 2019 performance year. Mike, Alasdair
     towards the same business outcomes. In 2019                                                           and Stephen will only receive 20% of this in cash in 2019, with the remainder delivered over seven years. Full details regarding how
     executive directors had the opportunity to          ensures that the Society delivers variable pay    bonuses are paid are available in the full Directors' Remuneration Report at ybs.co.uk/annualreport
     earn a bonus up to 50% of base salary. In line      in a manner that prevents undue risk taking       **In September 2018, Alasdair assumed the responsibilities of the Chief People Officer and was temporarily receiving an additional
                                                         whilst achieving the level of sustainable         non-pensionable supplement of 10% of his salary for this. This uplift ceased in April 2019 and was in line with supplements for the
     with our Remuneration Policy for executive                                                            wider colleague group.
     directors, a risk overlay process is also carried   performance. Full details of this are outlined
                                                         in the full Directors’ Remuneration Report        The presentation of the executive directors’ remuneration table reflects the full amount executive
     out to ensure the Society hasn’t been exposed
                                                                                                           directors earned in relation to the 2019 performance year. The figures include deferred elements, which
     to unnecessary risk; this forms part of our         available at ybs.co.uk/rewardpolicy
                                                                                                           will be paid in line with regulatory deferral requirements outlined in the 2019 Annual Report
     ‘sustainability review’.                                                                              and Accounts, available at ybs.co.uk/annualreport
                                                         Non executive directors do not participate in
     For 2019, the executive directors were              any bonus scheme.
     set stretching objectives in the context                                                              How much did our non executive directors’ earn in 2019?
     of a challenging trading and economic               Were non executive director fees
     environment. In determining bonus awards            changed in 2019?                                   Non executive director           2018              2018            Total             2019             2019             Total
                                                                                                                                             Basic Fees        Committee       £000              Basic Fees       Committee        £000
     the Committee carried out a comprehensive           Non executive directors’ basic fees were                                            £000              Fees £000                         £000             Fees £000
     review of individual performance and the            increased by 2.2% in July 2019. This took into
                                                                                                            John Heaps (Chairman)            191               0               191               197              0                197
     Society as a whole. The Society’s Group Risk        account external market data, the skills and
     and Audit Committees also provided input            the time commitment required for the role as       Neeta Atkar                      50                29              79                52               30               82
     in relation to our financial and non-financial      well as wider colleague salary increases.          Alison Hutchinson                50                15              65                52               22               74
     performance, including the member and
     customer experience we’ve delivered in 2019.                                                           Gordon Ireland                   50                17              67                52               18               70
     The remuneration of the wider colleague                                                                Mark Pain (Vice Chairman)        71                29              100               73               30               103
     population was also taken into consideration.
                                                                                                            Guy Bainbridge                   -                 -               -                 52               12               65
     It is within this context that the Committee
                                                                                                            Guy Parsons                      50                17              67                52               18               70
     believe a good performance has been
30                                                                                                                                                                                                                                                  31

     Remuneration Policy
                                                                                                                                    Appointing new executive directors
     The Remuneration Policy is subject to an advisory vote at the 2020 AGM. Key elements of the policy
     are outlined below, with details of the Society’s full Remuneration Policy available in the Annual                             New hires                                                Bonus buy out
     Report and Accounts online at ybs.co.uk/annualreport
                                                                                                                                    When agreeing the components of a remuneration           The Committee may make awards on hiring an
      Element and                Operation                                                  Opportunity                             package for the appointment of executive directors,      external candidate to the Board to compensate
      purpose                                                                                                                       the Committee will apply the following principles:       them for the forfeiture of any award entered into
                                                                                                                                                                                             with a previous employer. In determining any
      Base salary                Base pay is typically reviewed annually in line            n/a                                     •   T he packages will be sufficient to recruit
                                                                                                                                         individuals of the required calibre to lead the     such ‘buy out’, the Committee will consider all
      Reflects the               with the range of increases for all colleagues, and
                                 determined with reference to:                                                                           business and effectively execute the strategy for   the relevant factors including the likelihood of
      contribution of
                                 • Role, experience and individual performance                                                           members                                             the awards vesting should the candidate have
      executive directors in
                                                                                                                                    •	
      their role as defined      • Affordability – the economic environment and                                                                                                              remained in their previous employment, the form
                                                                                                                                      The Committee will look to align the                   in which they were awarded and the time over
      by the combination of:       overall financial state of the Society                                                             remuneration package offered with the Society's
      • Skills, knowledge        • Comparison to the external market, supported by                                                                                                           which they would have vested.
                                                                                                                                        broader remuneration policy and,
                                                                                                                                    •	
        and experience             reference to the Society’s grading structure, our                                                                                                         Bonus buy outs will be liable to forfeiture or ‘claw
      • Performance                Career Framework.                                                                                  The Committee will ensure that the level of pay        back’ in the event of early departure and are
      • Demonstrating the                                                                                                             is necessary but not excessive.                        executed in line with regulation.
        Society’s purpose,
        priorities and
        behaviour.

      Bonus (‘Building           • Key measures within the Corporate Plan have to           • Executive directors have the          Leaver arrangements and loss of office
      Together’)                   be achieved for an ‘on target’ bonus pay-out, and         opportunity to earn an on target
      Rewards annual               considerably exceeded for maximum pay out.                bonus of 60% of base salary.           Notice period          The standard notice period is 12 months from the Society and 12 months from the
      performance. Bonus         • The profit figures utilised for pay out may be            The maximum executive directors                               executive directors.
      is driven by three key       adjusted at the discretion of the Remuneration            bonus opportunity is 100% of
                                                                                             base salary.
                                                                                                                                                           In normal circumstances, executive directors will be required to work their notice
      factors:                     Committee in line with approved principles to ensure
                                   a true and fair view of performance is applied.                                                                         period. In the event executive directors are not required to fulfil their notice
      • Financial performance                                                                                                                              period, they will receive a payment in lieu of notice, or they may be placed on
        currently measured via   • Bonuses for executive directors will be subject to the
                                   relevant regulatory disclosures.                                                                                        garden leave.
        Profit Before Tax
      • Customer Experience      • The Committee reserves the right to apply a malus
        currently measured via     adjustment (reduce bonus partly or fully, for current                                            Termination            Typically, termination payments will consist of basic salary and other contractual
        the Society’s Net          and previous years which have not yet been paid)                                                 payment                benefits for the notice period, the emphasis being to not reward failure.
        Promotor Score             and to apply clawback (recover bonus payments
      • Individual                 already made) as applicable.
        performance              • Bonus pay outs are subject to clawback for up to a                                               Annual bonus           Subject to Committee discretion and the Society's risk overlay process, executive
        measured via an            maximum of ten years.                                                                                                   directors who resign from the Society will retain eligibility to any deferred
        executive director’s                                                                                                                               payments earned in previous years.
        performance against
        their individual
        balanced scorecard.
                                                                                                                                    Chairman and non executive directors’ remuneration
      Benefits                   All colleagues including executive directors have          Benefits provided to executive
      Executive directors        access to ‘My Benefits’, a flexible benefits platform      directors include car benefits,
                                 enabling colleagues to choose the most appropriate         private medical insurance, life cover                          Operation                                                Opportunity
      receive benefits to
      ensure their total         benefits for them.                                         and insured sick pay.
      package is in line with
                                                                                                                                    Chairman fees          Normally reviewed and approved by the                    Fee levels take into account
      market practice and                                                                                                                                  Remuneration Committee on an annual basis (the           time commitment for the
      enable the attraction                                                                                                                                Chairman does not participate in discussing this         role and practice at other
      and retention of                                                                                                                                     item, if a member of the Committee).                     organisations.
      executive directors of
      the required calibre.                                                                                                         Non executive          Normally reviewed and approved by the Executive
                                                                                                                                    director fees          Committee and the Chairman on an annual basis.
      Retirement                 Executive directors are eligible to participate in the     Current executive directors receive
                                 Society’s defined contribution pension scheme.                                                                            • Non executive directors receive a basic fee.
                                                                                                                                                           •	
      benefits                                                                              a contribution (or cash allowance)
                                 • Where contributions exceed the annual or lifetime        equal to a maximum of 16% of base                                An additional supplement is paid for serving on
      The Society’s pension
      arrangements support         allowance, executive directors may be permitted to       salary.                                                          or chairing a Board Committee.
      the recruitment and
      retention of executive
                                   take a cash supplement instead of contributions to
                                   the plan.
                                                                                            Executive directors appointed
                                                                                            after 1 January 2019 will receive a                            •	
                                                                                                                                                             Non executive directors do not participate in
                                                                                                                                                               any performance pay or pension arrangement.
      directors through the                                                                 contribution in line with the wider
      provision of competitive                                                              colleague group equal to a maximum
      retirement benefits.                                                                  of 11% of salary.
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