VISITING GUIDE SUPPORTER - 2017/18 SEASON - Bristol City FC
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
VISITING SUPPORTER GUIDE
2017/18 SEASON
VISITING
SUPPORTER
GUIDE
2017/18 SEASON
VISITING SUPPORTER GUIDE 2017/18 SEASON WELCOME TO THE ETIHAD STADIUM
VISITING SUPPORTER GUIDE
2017/18 SEASON
CONTENTS Before the match After the match
• Supporter Meeting Point • Exiting the Stadium
How to get to the Etihad Stadium
• Supporters Without Match Tickets
• Air General information
Arrival at the Stadium
• Car • Smoke Free Complex
• Train • Accessible Information • Ticket Touting
• Bus • Level 2 Wheelchair Bays • No Re-admittance
• Walking • Ticket Collections • Lost Property
• Bicycle • Stadium Opening Times • Visit Manchester
• Taxis • Turnstile Entry • Terms and Conditions
• Metrolink including Park & Ride • Bags and Luggage • Contact Us
• Parking • Prohibited Items
• Acceptable Items Campus maps
• Accessible Parking
• Food and Drink • Wider Area Map
• Off-Site Parking
• Parking Plan
• Road Closures During the match
• Stadium Seating Plan and Turnstiles
• Residents Parking • Code of Conduct
• Visiting Supporters in Home Areas
• Foul, Abusive and Discriminatory Behaviour
VISITING SUPPORTER GUIDE
2017/18 SEASON
HOW TO GET
The Etihad Stadium is easily accessible using all modes BUS
of transport and is within easy walking distance from
Manchester city centre. Further information can also be Frequent bus services operate from all directions to the
TO THE ETIHAD found at mancity.com/access
AIR
stadium. Stewards will be on hand to assist with any
enquiries at the end of the match.
STADIUM Manchester International Airport is 11.2 miles from the
For more information about public transport links visit
traveline-northwest.co.uk or telephone 0871 200 2233
Etihad Stadium and will take approximately 45-minutes. for journey planning information (calls cost 10p a minute
from BT landlines. Other networks may charge more).
CAR
WALKING
The Stadium is extremely accessible from all major
highways. As you reach Manchester, follow the signs There is a safe, well lit and signposted walking route
for SportCity. The stadium address for satellite from Manchester Piccadilly Station. Signage will direct
navigation is: Etihad Stadium, Etihad Campus, you along the route. Please follow the ‘City Link’ signs.
Manchester M11 3FF It will take approximately 25-30-minutes to walk the
route. The same route will be operational at the end of
TRAIN the match. Stewards will be on hand to direct you.
Arrive at Manchester Piccadilly and board the Metrolink, BICYCLE
catch the regular bus service or take a taxi direct to the
stadium. Should you wish to cycle to the Etihad Stadium, there
are a number of bike racks around the stadium. Please
ensure you secure your bike correctly. Manchester City
accepts no liability and all bikes are left at your own risk.
VISITING SUPPORTER GUIDE
2017/18 SEASON
TAXIS METROLINK
Supporters requiring a taxi after the final whistle are The Metrolink runs from the city centre, Victoria train
advised to make their way to Rowsley Street where station and Piccadilly train station directly to the Etihad
taxis will be located. Due to road closures immediately Stadium and on towards Ashton-Under-Lyne. There is
after the game, taxis are unable to enter the Etihad a frequent service to and from the stadium on match
Campus for at least one hour after the final whistle or days, both before and after the event. The journey
until it is deemed safe to do so. Recommended private time between the Etihad Campus stop and Piccadilly
hire: Mantax +44 (0)161 230 3333. Gardens stop (city centre) is 11 minutes. The journey
time between Piccadilly train station and the Etihad
Campus stop is 8 minutes. The Etihad Campus stop
drops you directly into the City Square Fanzone.
There are Metrolink park and ride facilities at the Ashton
Moss and East Didsbury stops. For all park and ride
stations, please visit metrolink.co.uk.
Due to external segregation after the match, you will
not be able to turn left towards the Etihad Campus
Metrolink stop. Both Holt Town & Velopark stops – the
Metrolink stations on either side of the Etihad Campus
– will not be operational for at least an hour after each
event so we strongly advise you to use the Etihad
Campus stop for your return journey. The consumption
of alcohol is not permitted on Metrolink trams.
For information on Metrolink, including pricing, times and route
maps and park and ride facilities visit: metrolink.co.uk
or follow @MCRMetrolink.
VISITING SUPPORTER GUIDE
2017/18 SEASON
PARKING ACCESSIBLE PARKING
Pay on the day car parking is available on site in the A number of accessible car parking spaces are made
Blue Car Park G & H, accessed from Alan Turing Way available to visiting supporters. Manchester City will
(Gate 2). Coach parking is available in the Grey Car Park advise the opposing clubs Disabled Liaison Officer and/
C & D, accessible via Ashton New Road (Gate 7). or a member of their Ticketing Team with regards to
the number of bays available and any qualifying sales
Parking prices are as follows*: criteria. All items are left entirely at your own risk.
Motorbike – No charge
Car – £10 OFF-SITE PARKING
Minibus and Coach – No charge
There are a number of satellite car parks around the
Both the coach and car parks will be open 3-hours stadium, with prices displayed at the point of entry. The
before kick-off on the day of the match. All items are left Club does not endorse these car parks and all items are
entirely at your own risk. *All prices are correct at time of left entirely at your own risk. Manchester City Football
publication and any changes will be clearly displayed on Club advise all supporters to use the car parks RESIDENTS PARKING
the day. detailed within.
A resident parking scheme is in place in the streets
Please note: a ticket check may be carried out upon ROAD CLOSURES around the Etihad Stadium and this is strictly enforced
arrival for all supporters on coaches. Any supporters and identified through on-street signage. Please do not
that do not have tickets will be advised to leave the Please note that a road closure operates immediately park in these areas as you will be fined and your vehicle
Etihad Campus. No alcoholic drinks are allowed on-site after the event to allow pedestrians to leave the Etihad may be clamped or removed. Please respect the needs
and any items found will be confiscated. Anyone found Stadium safely. This is in place for approximately 20-25 of local residents. Matchday parking at ASDA, adjacent
in possession of drinks, drugs or items that may be minutes after the match. to the stadium, is available however this is not managed
used as a weapon may be arrested. Supporters are or endorsed by Manchester City. Penalties will be
also advised to carry personal ID at all times. imposed for the misuse of this car park.VISITING SUPPORTER GUIDE
2017/18 SEASON
BEFORE
SUPPORTER MEETING POINT There is no official visitors supporter meeting point in
Manchester city centre. The National Football Museum
City Square is our fantastic fanzone, with a great welcomes all football supporters to experience the
THE MATCH atmosphere, food, drink and music, your matchday
starts here. It is free to enjoy and opens 3-hours before
kick-off. Whilst all supporters are welcome in City
world’s greatest football collection – over 140,000 items
– including the FIFA Collection. There is a café and it is
adjacent to many other restaurants and bars for
Square, the bar area is for home supporters only. your enjoyment.
There is a cash machine located on the Etihad Campus,
located adjacent to the City Store, in City Square. Pubs in the local vicinity are used by home supporters.
We ask for your co-operation both in and around the
local community and that you are respectful of the
surrounding residential areas as drinking is not allowed
in public areas across Greater Manchester.
Greater Manchester Police will be in the city centre and
around the stadium throughout the day to assist with
any questions or to provide directions around the city
centre. We advise any visiting supporter without a valid
match ticket not to travel, or if they do, to remain in
Manchester city centre to watch the match.VISITING SUPPORTER GUIDE
2017/18 SEASON
UPON
We recognize that disabled supporters may need The wheelchair bays located on Level 2 do not have
assistance to fully enjoy the experience at the Etihad direct access to the concourse. Disabled toilets are
Stadium and offer a variety of reasonable adjustments accessible either on the Box Level corridor or there are
ARRIVAL based on individual needs, not disability.
Complimentary headsets are available to allow blind/
facilities adjacent to Legends. In relation to food and
drink, orders will be taken up to 15 minutes before
kick-off (for service before kick-off) and up to five
partially sighted supporters to enjoy the game, from any minutes after kick-off (for half-time service).
The visitors section is located in the seat they choose. If, for any reason, any supporter feels
South Stand of the Etihad Stadium. they have more specific seating requirements Food and drink will be delivered to the seat approx.
Turnstiles open 90-minutes prior to (a certain area, block or row in the visitors section) 15 minutes after the order has been placed or at the
they should contact their own clubs Disability Liaison start of half-time if ordered beforehand. Cash is paid at
kick-off. Officer who in turn, can liaise with Manchester City. point of order. In line with the Ground Regulations, there
Your club will have been advised which of these blocks Every effort will be made to accommodate such will be no alcohol served in these locations.
have been made available to you for your match and all requests, subject to availability. All requests need to
details are shown on your ticket. be submitted to Manchester City’s Disability Access
Officer no later than 12-noon on matchday. Please call
ACCESSIBLE INFORMATION +44(0)161 444 1894 (option 1,1,2). TICKET COLLECTIONS
There are 12 wheelchair bays with 12 personal assistant You will find all facilities located on the concourse; male Any duplicate ticket requests must be sent to
seats located on a Level 1 Super Riser. There are 9 and female washrooms along with disabled supporter us by the visiting clubs Ticket Office Manager.
additional wheelchair positions and personal assistant facilities. These are operated by RADAR keys and If a supporter misplaces a ticket they must
seats located on Level 2 platform immediately above stewards will be able to assist if needed. contact their own club who will authorise
the visiting supporter section. Manchester City (by email) to assist. Duplicate
tickets will not be issued without authorisation
from a representative of the visiting club.
Duplicate tickets will be available for collection
from the South Stand Ticket Office.VISITING SUPPORTER GUIDE
2017/18 SEASON
TURNSTILE ENTRY PROHIBITED ITEMS
Supporters under 14 must be accompanied by an Items that are prohibited in the stadium include:
adult (over 18).
• P
yrotechnics, flares or smoke bombs
Please ensure you take care of your match ticket. We • K
nives, weapons (or items considered to be
accept no liability for refused access due to creased, weapons)
bent, folded, stapled, washed or otherwise damaged • A
ir horns, loud hailers (megaphones) and musical
or defaced tickets. Any supporter that attempts to use instruments
a match ticket that has been cancelled and/or has • G
olf and/or large umbrellas
already been used by another supporter will not be
• P
rofessional cameras (or cameras that Club
allowed to enter the stadium and will be asked to leave
staff believe in their absolute discretion to be
the complex.
professional), video cameras, tablet computers,
selfie sticks, audio recording devices, or any
Supporters will be searched prior to entering the
other equipment that is capable of recording or
stadium. These thorough searches will be carried out
transmitting any audio, visual or audio-visual material
by Manchester City Security and search dogs may
or any information or data in relation to a Match or
be present at the turnstiles. Any supporter found with
any aspect of it
prohibited items in their possession may be arrested.
• Selfie sticks and tablet PCs
BAGS AND LUGGAGE • A complete list of prohibited items is displayed at
the turnstiles
Bags and luggage items (larger than 16.5” x 12” x 6.5”)
are not permitted into the Etihad Stadium for security
ACCEPTABLE ITEMS
reasons. We advise that you leave all items at your
hotel, in your car or on your coach. There is no provision
We are however happy for supporters to bring:
available to store any items at the stadium. Manchester
City accepts no responsibility for loss or damage to • Flags or banners (maximum size is 2m x 1m.
property left on these premises. Flag poles are not allowed nor are flags that
portray offensive language and/or imagery.VISITING SUPPORTER GUIDE
2017/18 SEASON
On the second tier of the Etihad
Stadium an electronic ribbon has
been installed. As a result, we politely
ask that flags or banners no longer
be displayed over Level 2.
The first two rows of the upper and lower tiers
can sometimes be netted for segregation and safety
reasons. Any supporter found to be adjusting or
removing this netting will be ejected.
FOOD AND DRINK There is a street drinking prohibition in place for all
alcoholic drinks and the police will confiscate all items
Food and drink is available on-site however we do not including any unopened bottles and cans. The stadium
allow refreshments to be brought in to the stadium. operates a rigorous Challenge 25 alcohol policy, ID will
There are a number of concessions located inside be required if the purchaser looks under 25.
and outside the stadium. These include the option
to purchase hot and cold drinks and an array of food
including burgers, hotdogs and pies. There is also an
assortment of confectionery items available. Please
note: supporters are not allowed to drink alcohol in any
marked (dark blue) area of the concourse (i.e. in view of
the pitch).VISITING SUPPORTER GUIDE
2017/18 SEASON
DURING
Any supporter, who attempts to invade the field of KICK IT OUT
play, at any time, will be ejected from the stadium and
may be arrested. This also applies to any supporters The ‘Kick It Out’ app provides news updates on the
THE MATCH identified to be throwing items on to the field of play or
into the home supporter areas.
campaign’s latest projects, but its most prominent
feature is the ‘Report It!’ function which empowers
people at all levels of the game to report incidents of
Manchester City operates a zero tolerance policy discrimination. Manchester City are proud to support
We ask that all supporters remain on visiting supporters seated within home areas. Any this campaign.
seated in their designated area and visiting supporters identified within the home supporter
that they do not block the aisles. areas will be ejected from the stadium. FOOTBALL V HOMOPHOBIA
We recognise that most supporters come to the In 2008, the Justin Campaign was formed to tackle
stadium to watch a football match and not to listen homophobia, biphobia and transphobia in football, and
to abusive or indecent language from the stands. We two years later the initiative FvH began. In supporting
understand that occasionally moderate swearing can FvH, you are not only helping to make football a more
be heard and most supporters find this reasonably inclusive and welcoming environment, you are also
acceptable. Discriminatory behaviour which includes, playing your part in making the society we live in a
shouting, chanting or actions such as racist, sectarian, better place for everyone.
homophobic, sexist or anti-disability behaviour is
unacceptable.
If you witness incidents like these please get in contact
with a steward as soon as you can and report your
concerns, this will help us to act on them as quickly as
possible.VISITING SUPPORTER GUIDE
2017/18 SEASON
AFTER
There may be a request, in consultation with Greater
Manchester Police, for visiting supporters to remain in
the stadium for a short time whilst the immediate areas
THE MATCH clear. You will be informed of this during the match via
PA announcements. We will ensure that you are able to
exit the stadium as soon as possible, so that you may
commence your return journey.
Manchester City is committed to being a good
neighbour to the residents of East Manchester. Please
respect their homes and property by carefully disposing
of your rubbish, using the toilets provided on the
stadium campus, adhering to the residents parking
scheme that is in operation and being mindful of
minimising noise and disruption when you leave.VISITING SUPPORTER GUIDE
2017/18 SEASON
SMOKE FREE COMPLEX LOST PROPERTY
The Etihad Campus, including roadways, car parks Lost property found within the stadium concourse CONTACT US
and concourses are smoke free. The use of electronic and bowl will be collected after the match and will be
cigarettes is also prohibited. Manchester City has a zero made available on the next working day. Please contact Whilst we would encourage supporters
tolerance policy in relation to this matter. Any supporter the Supporter Services team on +44 (0)161 444 1894 to contact their own Club, if there are any
identified as smoking will be ejected from the stadium. (option 1, option 3). questions or advise that we can provide:
TICKET TOUTING Manchester City accepts no responsibility for loss Supporter Services
or damage to property left on these premises. Items T: +44 (0)161 444 1894 (option 1, option 3)
Tickets for the matches held at the Etihad Stadium must will be retained for 4-weeks, after which they will be
be purchased from the opposing club only, subject to appropriately disposed of. Supporters will be charged Disability Access Officer
their qualifying sales criteria. Tickets purchased through the postage for any items that cannot be collected from T: +44 (0)161 444 1894 (option 1, option 1,
other means may not be valid. Manchester City accepts the stadium. Any money found on site will be donated option 1)
no liability for tickets purchased through unofficial to the City in the Community charity. E: disabledtickets@mancity.com
channels. We are unable to provide you with alternative
tickets should you purchase in this manner, regardless VISIT MANCHESTER Supporter Liaison Officer
of the price paid. You will be referred to the opposing T: +44 (0)161 444 1894 (option 1, option 3)
club at such times a fraudulent ticket is presented and For further information on where to stay and to see E: slo@mancity.com
we may also refer the details to Greater Manchester what other events are on in Manchester, your guide
Police. to Manchester is available from the official destination Keep up to date on our official Supporter
website, visitmanchester.com. Services Twitter account: @mancityhelp or
NO RE-ADMITTANCE use our online FAQ, mancity.com/help
TERMS AND CONDITIONS
Manchester City operates a strict no re-admission
policy and there will not be an opportunity to leave All tickets are issued subject to availability and sold
and re-enter the stadium. subject to the opposing clubs terms and conditions
of sale and Manchester City Ground Regulations.ad
Ro
rd GAS
fo
ad
Br
G
VISITING SUPPORTER GUIDE GAS
H GATE 2 Postcode M11 4DW
2017/18 SEASON 53, 217,
218
ity W ay
orts C
et
Sp
uct Stre
M Philips Park
L
Joe M
K
WIDER AREA MAP
New V iad
Tennis
A la
er
J Centre
cer W
n Tu
CITY STORE VELODROME
ri ng
ay
& TICKET OFFICE & BMX
CITY SQUARE
6
BARS & CAFE
ETIHAD CAMPUS
Alan
STOP
National GATE 3 Gibb
on Street
Turin
Squash £
Centre
gW
A
B C
Manchester Z
ay
Regional Y
D
Arena X E
W F
V
Ro reet
G
St
ws
Rd
rk
U
ASDA
ley
H
s Pa
ilip T
Ph J
GATE 13 A
ay
S K
W
CLAYTON PARK
CC
NORTH Clayton Hall
s
om
en
R P om
GATE 11 L mmo
tiz
217 171,216,231,
VELOPARK GATE
Wonw
Ci
n
CAR DEAL
B N
M
ay we ea
alt lt
237
ERSHIP hh STOP
Ashton New C W
ay CITY
Road 171,216,231,
D CIRCLE
ank
CLAYTON HALL
Road HSBC B
Ashton New
237
STATION
Br
St
id
ge
or
188,216,231,
city@home
cill
188,216,217, 237
218,231,236,
GATE 7 North Gate
un
237 CW
Co
188,216,217,
218,231,236,
Car Park
237
City Academy Wild Flower
Alb Plaza Stadium Meadow
ert
Str
ee
t
WEST
GATE
FW
ETIHAD STADIUM KEY: ACADEMY STADIUM KEY:
West Gate Academy Cr
A Entrances Turnstyles Car Park es
Car Park
ce
Bus Stops CTF Central Training Facility
nt
54
Metrolink Stops Community Wall
54 CTF
Etihad Campus Car Parking Foundation Wall
e
Grey M
an
nL
nt
Community
ce
to
Pitch
Alan Turing Wa
ay
Etihad Stadium es
are Lan
Cr
Cl
MIHP Manchester Institute Car Park
Health Performance
e
Manchester Regional Arena Leisure
National Squash Centre
Car Park
Centre
Connell
y
U Main Entrance College
- The Colin Bell Stand
F East Stand Entrance Library
SOUTH
MIHP
54
GATE
Legends Entrance
54
Cash Machine treet
Wilson S
£
M60S/EVISITING SUPPORTER GUIDE
2017/18 SEASON
CAR PARK PLAN d STADIUM SEATING PLAN AND TURNSTILES
a
Ro
or
d GAS
f
ad
Br
Z A
& Lift Acce
G Y
GAS
H GATE 2 Postcode M11 4DW
236 237
B
235 238
53, 217, 234 239
233 240
C
218
City W
ay X 232 134 135 136 137 138 139 241
Sports
et
132 140
uct Stre
M Philips Park
L 330 301
Joe M
231 242
K 131 142
New V iad
W
Tennis
D
A la
ercer
J Centre 329 230 302
E
130 101 201
V
n Tu
VELODROME
Way
CITY STORE
ri ng
& TICKET OFFICE & BMX 328 228 303
128 102 202
CITY SQUARE
6
BARS & CAFE
327 227 127 104 204 304
ETIHAD CAMPUS
Alan
STOP
RECEPTION
RECEPTION
U F
WEST
GATE 3
EAST
National on Street 326 126 305
Turin Gibb 226 105 205
Squash £
Centre
gW
A 125 ENTRANCE 106
ETIHAD STADIUM KEY: B C 325 225 A1 206 306
Manchester Z
ay
Regional Y
A Entrances
Arena
D
E 123 107
X 324 223 207 307
Bus Stops W F
V T 222 122 109
G
S
209
Ro reet
Metrolink Stops G 323 308
H
St
ws
d
kR
U
ASDA 110
ley
ar Car Parking H 121
Etihad Campus
sP 322 221 210 309
ilip T
Ph J
GATE 13 A 119 111
ay
S K
118 113
W
220 211
114
114
117 CLAYTON PARK
CC
NORTH 116 115 Clayton
ns
Etihad Stadium P omom
R
ze
J
R L 219
GATE 11 mmo 217
212 171,216,231,
VELOPARK GATE
ti
Wonw
Ci
n
B M
ay we ea 218 213 237
214
N
214
alt lt 217 216 215
CAR DEAL
Ashton NManchester
ew Roa
Regional Arena
IP ERSH
C
hh
W
ay CITY STOP
P K
National d Centre
Squash
171,216,231,
D CIRCLE
Road nk
CLAYTON HALL
Ashton New SBC Ba
237
318 H317 313 STATION
314
314
Br 316 315
t
U Main Entrance
rS
id
- The Colin Bell Stand ge
illo
188,216,231,
city@home 188,216,217, 237
nc
GATE 7 North Gate N
218,231,236,
F East Stand Entrance L
u
237 CW
M
Co
188,216,217, Car Park
Legends Entrance 218,231,236,
237
& Lift Access
£ Cash Machine
City Academy Wild Flower
Visiting Supporters
Alb Plaza Stadium Meadow
ert
Str
ee
t
WEST
GATE
FW
West Gate Academy Cr
Car Park Car Park es
ce
nt
54You can also read
