Welcome TEC Framework support pack - EDF Energy
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Welcome TEC Framework support pack
1/11
Hello...
Contents
Contact details
Invoices
- Options
We’re delighted to welcome you as a customer to EDF Energy - VAT & CCL
through the TEC Framework. This guide has been put together - VAT relief
to help answer any questions you may have about your Online portal
account and to make sure you can easily access all the Payment
information you need. Metering & data
Non-energy costs
Supply choice
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
2/11
Contact details
Our TEC Framework support team are here to help you with any
questions you may have about your account and to make sure you
can easily access all the information you need. We have also put
together some important information in this welcome pack that
will help you to manage your account, and access the many services
we can offer to help you keep track of your energy usage and
reduce your bills.
General Enquiries:
tecaccountservices@edfenergy.com
0845 301 3500
Account Manager: Sharon Sage
Sharon.Sage@edfenergy.com
07875 110320
Service Account Lead: Tamzin Middleton
Tamzin.Middleton@edfenergy.com
07875 119617
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
3/11
Invoice options
To help you better manage your account we offer many
useful invoicing options:
10 digit account number & sequential invoice numbers
Optional bespoke site references
Monthly bills
Multiple formats available Consolidated invoicing
Paper ne, easy to read bill for your
O Want to know more?
whole portfolio of accounts Click here to download our handy guide
.pdf
to understanding your invoice
Electronic billing (.mm file) Single Direct Debit payment
ultiple copies of consolidated
M
e-brochure
Rebill format available invoices available
Understanding
Single line adjustment your electricity bill
A guide for large business customers
Full credit note and rebill
Combination of the above
You can also contact your TEC Framework
Support Team on 0845 301 3500 to
discuss your billing preferences
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
4/11
Invoice VAT & CCL
Paying the right amount of Value Added Tax (VAT) is fundamental for
any business. You may be eligible for the reduced rate of VAT if you
meet certain criteria. In certain circumstances, businesses will also be
wholly or partly excluded, or exempt, from paying Climate Change
Levy (CCL) on their energy supply.
Does your business offer chargeable courses?
Make sure you specify the funding source, specific use of site, Want to know more?
and precise percentages when applying for relief and exemptions. Click here to apply for VAT & CCL
relief and exemptions
You can also download our handy
Is your business a registered charity? guide to understanding VAT & CCL
Provide your charity registration number when applying
for relief and exemptions.
e-guide
Value Added Tax and
Climate Change Levy
explained
For large business customers
You can also call the TEC Framework
support team on 0845 301 3500 to
discuss VAT & CCL relief and exemptions
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
5/11
VAT relief for Universities and Higher Education
Business Income
If a university or college hires out their facilities to a third party for a fee, this is
regarded as ‘business income’. Income from evening courses, clubs or similar
is classed as ‘business use’ and doesn’t qualify for relief.
Where there’s a mix of charitable business and non-business income, you
need to estimate the split between qualifying and non-qualifying use, based
on income and rounded to the nearest whole percentage.
Click here for HMRC guidance on education and vocational training. Want to know more?
Click here to apply for VAT & CCL
relief and exemptions
VAT declaration form completion
You can also download our handy
Before sending a VAT declaration form please check you’ve filled in the following: guide to understanding VAT & CCL
Name and address e-guide
Basis of claim – domestic or charitable non-business
Value Added Tax and
Signing of the form Climate Change Levy
explained
For large business customers
List of relevant sites
Please check the following has been completed:
Reason for claim MPAN, EDF Energy account number, address
Fuel type (electricity) You can also call the TEC Framework
Percentage for each individual premise
support team on 0845 301 3500 to
discuss VAT & CCL relief and exemptions
Please use a separate form for domestic and charitable non-business claims.
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.6/11
Online portal MyAccount
MyAccount for Large Business is designed to help you analyse
and understand your EDF Energy TEC Framework account,
while monitoring your energy use and costs:
Free online account information
Access .pdf invoices
Download billed consumption data
Want to know more?
Submit meter reads Click here to register for
MyAccount large business
Request your CRC report
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.7/11
Payment bank details
Supplier Name: EDF Energy Customers Ltd
Supplier Address: Gadeon House, Exeter, EX1 3UT
Telephone: 0845 302 2122
Bank Name: HSBC Plc
Bank Address: 60 Queen Street, London, EC4N 4TR
Account Name: EDF Energy Customers Ltd
Bank Sort Code: 40-05-30
Bank Account No: 44151844
IBAN: GB25MIDL40053044151844
SWIFT: MIDLGB22
Want to pay by
Remittance e-mail address: mcpp@edfenergy.com
Company Number: 2228297
Direct Debit?
Paying one bill is estimated to cost
organisations between £20 and £50 in
administration time. Multiply that by the
number of bills you process and it adds
up to a lot of cash. Direct Debit is the
efficient cost effective alternative.
Click here to download the
Direct Debit PDF form
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.8/11
Metering and data options
Contract directly
Contract directly with your preferred Meter Operator (MOP) /
Data Collector (DC):
Get the best price for your requirements
Agree data provision at your preferred frequency
Negotiate service levels directly
Standard agents
EDF Energy selects the MOP / DC for you
Non Half Hourly: Energy Field Services (EFS)
Half Hourly:
• MOP – EFS
• DC – IMSERV
OP / DC Charges are applied to your EDF Energy
M
invoice as a single line item
Note: AMR data provision may be interrupted
Want to know more?
Call the TEC Framework support team
on 0845 301 3500 to discuss metering
and data options.
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.What makes up your bill: highly volatile
9/11
Proportion of your bill:
Non-energy costs?
volatile
relatively stable large medium small
Non-energy costs at a glance
The components below form just over half your bill. The cost of your energy Together, non-energy costs make up just over half your bill. The cost of
the energy you use makes up the rest.
(wholesale power costs) make up the rest.
Applied to your EDF Energy invoice as a single line item
Power stations generate electricity High voltage transmission system Local low voltage distribution Homes and businesses use electricity
carries electricity cross-country system carries electricity to homes
CMSC and businesses BSUoS
Capacity Market Supplier Charge TNUoS Balancing Services Use of System
Pays for: investment in new capacity, Transmission Network Pays for: incentivising power generators
maintaining existing capacity, developing Use of System (Forecast) and large businesses to increase or
more active demand management Pays for: maintaining and upgrading the
DUoS decrease their energy consumption – to
Reconciled: Quarterly Distribution Use of System help National Grid balance generation and
high-voltage power lines that carry
Pays for: maintaining and upgrading demand across the country
electricity from power stations to local
RO the substations and power lines that
distribution stations Reconciled: Monthly
Renewables Obligation carry electricity from the high-voltage
Pays for: support for renewable Reconciled: Monthly transmission network to businesses
electricity generators
TRIAD
and homes FIT
Reconciled: Annually (September invoice) Reconciled: Monthly Feed-in Tariff
Transmission Network
Pays for: encouraging more small-scale
Use of System (Reconciliation)
CfD renewable electricity generation, such as
Contracts for Difference Reconciled: Annually (March invoice) solar panels on houses
Pays for: support for low-carbon
Reconciled: Annually (September invoice)
electricity generators
Reconciled: Annually (September invoice)
es up highly volatile
volatile
relatively stable
sts highly volatile Proportion of your bill: Want to know more?
orm just over volatile
Click here to access free online
your energy relatively stable large medium small
make up the rest. energy market intelligence via our
Proportion of your bill:
Market Insight service.
Volatility ratings are based on data available on Market Insight.
To large
find out more visit
medium small
marketinsight.edfenergy.com
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
Sign up for Monitor, our quarterly non-energy costs forecast, at:
ate electricity
marketinsight.edfenergy.com TALKPOWER10/11
Supply choice
Modern carbon reporting standards encourage
businesses to use their choice of electricity supply to
support their environmental commitments.
So as a TEC Framework member we offer three choices:
1. Standard Blue Renewable Blue
Standard Renewable Standard
Blue Rene
backed by all electricity generation technologies
from lower carbon renewables and nuclear, to higher
Backed by Backed by Backedby
Backed bya Backed by Backed
Backedbybya Back
carbon coal and gas. nuclear REGOs or nuclear
guarantee REGOs or guarantee
nuclear REG
Generator GoOs Generator
from the GoOs Generator
from the Go
2. Renewable Declarations Declarations
generator Declarations
generator
backed by Renewable Energy
Guarantees of Origin (REGOs or GoOs).
3. Blue 0 0 0
132g/kWh 0 0
132g/kWh
carbon carbon carbon
carbon carbon carbon
carbon car
backed by nuclear generation. emissions emissions emissions
emissions emissions emissions
emissions emi
Want to know more?
You can also contact your
TEC Framework Support Team
on 0845 301 3500 to discuss our
supply options.
e-brochure EDF-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.11/11 e-brochures – a better way of working Why an e-brochure? At EDF Energy we are committed to using the most sustainable working practices wherever possible and this includes when delivering communications to our customers. E-brochures significantly reduce the volume of printed material we need, reducing our carbon footprint. Our customers appreciate e-brochures because they offer timely delivery of easy to access information in an ideal format for the modern screen based working environment. edfenergy.com/largebusiness To view our fuel mix visit edfenergy.com EDF Energy Customers plc with registered number 2228297. EDF Energy 1 Limited with registered number 3986835. Registered offices at 90 Whitfield Street, London, W1T 4EZ. Incorporated in England and Wales. EDF Energy 1 Limited acts as agent of EDF Energy Customers Ltd for the purposes of collecting all payments in connection with its supply contracts. The responsibility for performance of supply obligations rests with EDF Energy Customers Ltd. e-brochure EDF-MM-TEC-0518 © Copyright EDF Energy 2018. All rights reserved.
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