WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
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WORKPLACE SAFETY HANDBOOK
COVID-19 WORKPLACE procedure 2020
CONTEXT With the current COVID-19 / Novel Coronavirus outbreak proving to be a situation that has led to disruption in businesses and general way of life amongst all individuals, the authorities have laid out safe distancing and safe management measures in order to minimise the spread of the virus in a bid to ensure that infection rates will continue to drop and, ultimately, be fully contained. As a transport provider, Westpoint forms part of the essential frontline services that ensure business continuity for its many customers. As such, the safety and health of its staff, passengers, and partners are of paramount importance. To that, the company has set out a 5-pronged plan - laid out in this procedure manual - to ensure not only compliance with regulations, but the preservation of wellbeing for all that work within / are served by the Westpoint network.
WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS READINESS
Infectious / Positive
Mask-wearing Ventilation of Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
Checks
WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS PLANS
Infectious / Positive
Mask-wearing Ventilation of All Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
Checks
1. PROTECTIVE MEASURES
MASK WEARING
• In line with national requirements, it is mandatory for all Westpoint’s employees (drivers, bus attendants,
onsite employees) and employees of sub-contractors to don masks while performing their duties, as
well as when commuting to and from their workplace.
• The company provides all employees with masks to ensure a
daily change, as well as additional pieces in the event of an
emergency (tear, snapping of mask’s straps, etc.); and keeps a
record of all issuances to ensure that every employee is
provided with the needed equipment.
• Site supervisors are also provided with masks in the event that
passengers do require some - but only in genuine
emergencies, as it is the duty of the individual and respective
Example: Masks issuance record
company to provide these necessary equipment
MASK WEARING • All employees are to adhere to this 5-step process when donning and removing masks, including the thorough washing of hands before touching the mask. • For a video tutorial, please refer to https:// www.youtube.com/watch?v=BCfyQ_N5IZI
SAFE DISTANCING SEAT MARKERS • To ensure safe distancing between passengers, alternate seats on all buses must be marked with coursed-out labels / red-and-white tape to demarcate no-sitting areas. • Specifically, each row of seat/bench can only allow for a maximum 1 passenger (instead of the usual 2 passengers per bench) to ensure that all individuals onboard are seated at least 1 metre apart.
SITE SUPERVISION & CHECKS
• As part of ensuring measures are complied with, Westpoint’s site supervisors are to conduct regular
checks across all pick-up and drop-off locations twice-daily.
• In addition to standard safety and operational checks, site supervisors are to also monitor the following:
• Physical distancing between passengers while embarking or disembarking from the vehicle
• Ensuring compliance with safe distancing seat markers
• Checking of drivers’ / staff members’ donning of masks
• Checking availability of hand sanitisers
• General cleanliness of vehicle interior
• To record any incidences of non-compliance within daily report to Safe Management Officer
(SMO)
• Assist with temperature-taking amongst passengers (where applicable)WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS PLANS
Infectious / Positive
Mask-wearing Ventilation of All Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
Checks2. FLEET SANITIZATION
VEHICLE CLEANING & DISINFECTION
1. ALL buses plying routes under Westpoint must be cleaned
and sanitised twice-daily with KLENCO SANIFECT (High-level Example: Sanifect issuance record
disinfectant), specifically high-touch surfaces such as:
• Grab poles;
• All seats (passengers’ and driver’s included);
• All window panes; and
• Driver’s dashboard and instrument cluster
2. Drivers are to also clean high-touch surfaces with the use of
sanitised wipes.
3. Westpoint will be providing all bus drivers with the necessary
sanitisers and wipes.
4. All Westpoint buses are to report to Westpoint HQ for deep
cleaning as per routine schedule provided.VENTILATION OF BUSES
To ensure that buses are well-ventilated, all bus drivers are to implement the following ventilation
schedules:
• All buses are to be ventilated upon:
• Before start of trips;
• After end of trips; and
• Each round of complete disembarkation of passengers
• The duration of each ventilation is to be carried out for at least:
• 5 minutes during peak hours; and
• 30 minutes during off-peak hourHAND SANITISERS
1. All buses plying routes under Westpoint will be provided
with a bottle of hand sanitiser - to be made available to all
Example: Hand sanitisers issuance record
incoming passengers and staff members.
2. It is the responsibility of each driver to check to ensure
adequate amount of sanitising solution is available in the
on-board bottle for the next day after the end of his/her
shift.
3. Site supervisors will also carry a contingency bottle of
sanitising solution in the event of an emergency. Note that
should a check be conducted by the site supervisor where
the hand sanitising dispenser is found not to be present, or
contains insufficient amount of solution, the matter will be
considered as a non-compliant event.WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS PLANS
Infectious / Positive
Mask-wearing Ventilation of All Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
Checks3. HEALTH MONITORING
TEMPERATURE-TAKING
Example: Westpoint staff température log sheet
ALL Westpoint staff members, including drivers, bus attendants, site
supervisors, mechanics, and office staff members are to check and
record their bodily temperature on a twice-daily basis. They are to
update the internal company staff temperature log through:
• Office staff: log sheet provided by the SMO daily
• Offsite staff: provide log through company’s internal WhatsApp
group chat
Please note that a failure to do so will be regarded as a non-
compliance event.UNWELL EMPLOYEE
In the event that a Westpoint employee feels unwell,
1. He/she is to report immediately to his/her in-charge, even if symptoms may appear to be mild.
A. The in-charge is then required to report the matter to the SMO, who in turn will record the incident and
identities of the nearest colleagues within the office compound, as well as any individuals that had come into
contact with the unwell employee. The SMO is also to establish communication with the unwell employee via
Whatsapp/SMS to receive updates on the condition of the employee.
2. The employee is to consult a doctor immediately if physically able to. The recommended clinic for all Westpoint
employee is
Dr. W.K. Koo Clinic,
Jurong Point
1 Jurong West Central 2 #01-16A/16B
Singapore 684446
Tel: 6792 2669
3. If the employee is incapacitated or falls unconscious, the office is to be cleared immediately of all employees except
for those attending to administer medical aid. The SMO is to call 995 for an emergency ambulance to transport the
unconscious employee to the nearest hospital.WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS PLANS
Infectious / Positive
Mask-wearing Ventilation of All Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
Checks4. REPORTING & COMMUNICATIONS
TEMPERATURE-TAKING
Example: Westpoint staff température log sheet
ALL Westpoint staff members, including drivers, bus attendants, site
supervisors, mechanics, and office staff members are to check and
record their bodily temperature on a twice-daily basis. They are to
update the internal company staff temperature log through:
• Office staff: log sheet provided by the SMO daily
• Offsite staff: provide log through company’s internal WhatsApp
group chat
Please note that a failure to do so will be regarded as a non-
compliance event, and may result in disciplinary action being taken by
the company and/or relevant authorities.EMERGENCY COMMUNICATION
All Westpoint staff members, as well as staff members of sub-contracting companies are to check the
WhatsApp group chat/Short Messaging System (SMS), as well as email accounts periodically for updates
deployed by Westpoint.
Safe Management Measurement
Whatsapp/SMS blast to all employees
and sub-contractors on 19 May 2020VISITOR MONITORING
To aid contact tracing and recording of all visitors to Westpoint HQ premise, the following measures have
been implemented with immediate effect:
• Minimise all physical meetings at Westpoint Transit’s premises to only those of critical nature;
• Where physical meetings are absolutely necessary, individuals must maintain a distance of 1 meter
apart from each other and minimise number of participants at the meeting.
• All employees are reminded that upon entering and exiting of Westpoint Transit’s premise, your
visitor/guest must check in and out using the SafeEntry visitor management system.
Please note that a failure to do so will be regarded as a non-compliance event, and may result in
disciplinary action being taken by the company and/or relevant authorities.VISITOR MONITORING SafeEntry app QR code scanning poster display
[Left to right]: 1. No-entry areas to ensure safe distancing between critical onsite employees and external visitors 2. Temperature recording, travel declaration form, and SafeEntry app QR code scanning measures to be filled by visitors and onsite employees 3. Secondary warnings and SafeEntry instructions
WESTPOINT’S
WORKPLACE SAFETY PROCEDURE
PROTECTIVE FLEET HEALTH REPORTING & CONTINGENCY
MEASURES SANITIZATION MONITORING COMMUNICATIONS READINESS
Infectious / Positive
Mask-wearing Ventilation of All Buses Temperature-taking Non-compliance
case scenario planning
Safe Distancing Vehicle Cleaning & Employee Unwell Emergency
Seat Markers Disinfection Procedure Communications
Site Supervision and
Hand Sanitisers Visitor Monitoring
ChecksCONTINGENCY: CONFIRMED CASE
In the event that a confirmed/positive COVID-19 case emerges from Westpoint HQ OR involves an onsite
staff member, the immediate next steps are to be taken are:
1. The SMO is to immediately ensure that the office area where the employee was located at is evacuated,
with all employees to gather their belongings, and all essential work documents securely stored.
2. Employees are then to evacuate to the front gate of Westpoint’s premise. In the event of wet weather,
employees are to gather at the carpark area in front of the office section.
A. All individuals are to wear masks and keep a distance of 1.5m apart from each other at all times.
3. The SMO is to conduct a head count, and check on the wellbeing of all remaining employees.
4. All employees who have come into close contact with the patient are to exercise self-quarantining
measures, and work from home with immediate effect. They are to report twice-daily temperatures to the
SMO, who will log these as records.
5. In the event of a subsequent confirmed case, steps 4 – 7 are to be repeated.CONTINGENCY: CONFIRMED CASE As the company’s premise will likely be locked down or closed for deep cleaning, the procedural steps to ensure operational continuity are: 1. ALL office staff members to work from offsite and/or separate venues, including critical functions (Operations, Workshops) 2. The SMO to liaise with the relevant authorities to ensure compliance on closing of office premises, ands subsequent investigations and undergoing of sanitising / cleaning upon clearance from the authorities. 3. Essential functions - diesel pumping: Operations to activate contingency fuel pump site partners to kickstart bus license plate list update and payment card activation immediately; and notify all drivers 4. Essential functions - Bus repair works: Operations to activate workshop / repair shop suppliers to stand by facility for Westpoint usage 5. All customers to be notified as soon as feasibly possible on situation, and twice-daily updates to be blasted through SMS to key stakeholders by Operations team
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