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OUR
World
What’s happening in the big wide world of WFS ISSUE #14 - 2020
Project Success Stop the spread
Coldstream... stories from of coronavirus...
page 2 across our page 4
network...
page 3
Creating a culture of positivity
The significant challenges facing our
industry and our company over recent
months have placed tremendous
pressure on us all and this will no doubt
be the case for some time to come.
We are fortunate to have many very experienced
and talented people at WFS and this is definitely
proving to be a great asset as we continue to seek
the most effective ways to protect our business
and our people in readiness for the better times
that will return in due course.
Your hard work and continued support to WFS Rest assured, however, we will get through this. I
It’s important that we remain practical, focused
and our customers has not gone unnoticed. I, and believe in the commitment and capabilities of our
and innovative in our approach. There will be
our shareholders, very much appreciate global team and I am confident that the aviation
more challenges to come but I hope we will all
everything that you have done and are continue market will recover once the threat of COVID
continue to manage these in the same positive
to do to help us through this difficult time. diminishes and, ultimately, a vaccine is certified. And,
manner because this will send the best business
continuity message to our customers and the of course, when that happens, we will be at the heart
The impact of COVID-19 on the aviation industry of the global supply chain for the vaccine given our
global aviation market.
and its service providers is very well-known by us investment in new temperature-controlled facilities
all. The economic resilience of all the players in More than ever, our priority is to protect the at several major international airports.
the industry has been severely tested and will health, safety and security of our employees,
continue to be tested for some time to come. customers and other stakeholders. Equally Thank you for your outstanding support to this point.
important though is the health of our business. I am extremely proud of our entire team and your
Our strong presence in the cargo handling market We need to adapt and align our strategic and efforts are highly appreciated by our customers too.
has certainly helped us to protect our people and operating plans for the market realities we are
operations during the Covid crisis. Many airlines facing and continue to look for ways to make cost By continuing to work together to the best of our
reacted very quickly to the loss of passenger efficiencies and improvements across our abilities, by remaining positive and by helping
traffic by starting cargo-only operations to create network. As I am sure you will understand, a WFS operate as efficiently as possible, we will put our
a much-needed source of revenue and take global operation the size of WFS is constantly company in the best possible position to thrive once
advantage of the global demand for PPE evaluating its liquidity. We must identify and these unprecedented times are behind us.
equipment and pharma as well as the surge in implement cost saving measures across every
international ecommerce volumes as consumers part of our business to better match the level of
increased their dependence on home delivery demand in the market.
services. WFS teams across our network have
played an important role in handling this cargo The big unknown is when airlines will begin to see
quickly and efficiently and made a very a rise in demand for passenger seats. We
positive/big difference for those airlines and therefore have to build even greater resilience
consumers. This is commitment that continues into our business as we wait for the market to
every day. recover. We have already taken actions which
were necessary to protect our business and we
The greatest challenge we have now is to prepare cannot rule out having to take more difficult
WFS for the future, the so-called ‘new normal’. decisions given the uncertainty in the industry
That is my focus and that of our leadership team, and the very real risk of airline bankruptcies.
as well as our shareholders.
Craig SMYTH
CEO
OUR WORLD 02
Project Coldstream in preparation for global air cargo
deliveries of COVID vaccine.
WFS has launched Project Coldstream to co-ordinate its response to the anticipated global
transportation of some 16 billion doses of COVID-19 vaccine, expected to commence in late 2020 and
continue through 2021 and 2022; IATA stated it would be the largest airlift of a single commodity
ever, requiring the equivalent capacity of 8,000 747 aircraft! The task force will be headed and led by
Mike Duffy, WFS’ EVP Innovation and supported by Justin Jaques, as the Group Commercial delegate,
Valérie Marchand Battard as the Communication delegate, John Dowds as the EMEAA delegate and
Shawnpaul Booth as the North America delegate. The task force will also bring in all the global
expertise needed to tackle this challenge and ensure the preparedness of WFS’ pharma handling
capability, develop in-house solutions devise plans for additional capacity where needed, and work
closely with WFS’ airline customers.
WFS currently operates 12 dedicated pharma facilities in Amsterdam, Barcelona, Brussels, Cape
Town, Copenhagen, Frankfurt, Johannesburg, London, Madrid, Miami, New York JFK, and its state-of-
the-art Pharma Centre at Paris CDG. These facilities are all either IATA CEIV or Good Distribution
Practice (GDP) certified or compliant. WFS’ investments in a network of temperature-controlled
pharma handling facilities at strategic airport locations around the world over the past two years
means it has already earned preferred partner status with many of the world’s biggest transporters of
pharmaceuticals and medical devices.
Since the start of the COVID pandemic, WFS has been at the forefront of the global response, ensuring
vital supplies of Personal Protective Equipment and other medical supplies arriving at airports for
hospitals and medical centres around the world have been handled quickly and securely to help save
the lives of patients recovering from the virus, and support front-line medical personnel. We are
extremely proud to be playing a key role in the international response to COVID and the next big stage
of this will be the rapid and safe distribution of vaccines once they are approved.
Just Culture: What is it and how does it apply to me?
PERSONNEL READINESS
A Just Culture is defined as a culture in which you and your colleagues are not
punished for actions, omissions or decisions you make based on your training and
experience, but where gross negligence, wilful violations and destructive acts are
not tolerated.
Only a very small proportion of human actions that are unsafe are actually
deliberate (eg. criminal activity, substance abuse, use of controlled substances,
reckless non-compliance, sabotage etc.) and therefore deserve sanctions of
appropriate severity. On the other hand, we know that a blanket amnesty on all
unsafe acts would lack credibility in the eyes of employees and could be seen to
OPERATIONAL READINESS oppose natural justice.
Through the new Group HSSE Policy, WFS has reaffirmed its commitment to
open reporting and fair and just treatment of all employees involved in HSSE
events. We need to learn from our errors and mistake and avoid punishing
people unless there has been unacceptable behaviour. So it is vital that you feel
you will be fairly treated if you ‘put your hand up’ to provide essential safety-
related information.
We have various processes at WFS for investigating incidents and assessing the
actions of individuals (including leaders) but we are now working on refining and
standardising these, and making use of our Pulse system to ensure we are fair
and consistent in applying these ‘Just Culture’ tools.
David Clark, Global Head of Safety & Security, and the global HSSE team will
work closely with regional and country management teams as well as employee
representatives, as we continue the journey towards an industry leading ‘Just
Culture’ policy and process at WFS.
03 OUR WORLD
A New Compliance Campaign
WFS Legal Department is launching a new Compliance poster campaign to remind all of us of the importance of
ethical business practices and to make sure that everyone is aware of the Company’s policies and the need to
comply with them. This campaign will be followed by a comprehensive training program which will be rolled out
over the coming weeks. Look out for the posters and the training and ensure that you keep yourself up to date on
these important matters. For any question or feedback, you can contact us at compliance@wfs.aero.
And remember, always act with integrity!
Commercial news
Our new business wins since August 2020: CARGO GROUND
Air France KLM Martinair in Brussels Airest in Madrid
Lufthansa & Swiss in Johannesburg Air France & Wizz Air in Seville
Aloha Air in LAX & SEA Viva Aerobus in Dallas
Polar renewed in CVG
Success stories from across our network
HONG KONG WINS THREE ANNUAL SAFETY
AWARDS
The Airport Authority Hong Kong has awarded three annual safety
awards to WFS for fostering the airport’s safety culture and enhancing
safety awareness in the workplace. The team was honoured with the
‘Safety Excellence Merit Award’, the ‘Zero Injury Award’ and the
‘Safety Performance Award’.
In addition, eight WFS employees working in baggage handling, safety
and environmental, lost and found and fueling roles were recognised
for 'Accident Prevention Measures', 'Role Model Safety Behaviour',
and 'Good Safety Suggestion'.
INVESTMENTS IN AIRPORT PHARMA FACILITIES US ACHIEVES 30 CONTRACTS WITH ALLEGIANT
PAYING OFF FOR WFS
Our US ground handling team has reached a new milestone of
30 contracts with the one airline, Allegiant Air. Our first
contract with Allegiant dates back to 2008 at Bozeman
Yellowstone Airport (BZN). Since then we've been awarded new
Our investment in our 12 dedicated pharma facilities at airports in contracts with the airline on roughly an annual basis, for a
EMEAA and North America generated significant increases in time- combination of base and field locations across the country.
and temperature-sensitive volumes in the first five months of 2020, By 2019, the award of 4 additional stations brought the total
and will provide vital support to airlines, freight forwarders and number to 29, with 7 bases and 22 field locations, representing
their healthcare customers involved in the global distribution of a 37% of Allegiant's flights. In May this year, we won the contract
coronavirus vaccine once one becomes available. for our 30th location at Chicago Midway Airport (MDW),
This comes on the back of growth of pharma shipments by air in the putting us in 25% of Allegiant's 120 locations and running over
past 2-3 years, and the development of premium products for 37% of their flights system wide.
temperature controlled healthcare and life science shipments. According to Jeff Kleindl, Vice President Ground Handling,
With health and well-being taking on even greater significance for North America, the success of this relationship is based on our
consumers since the outbreak of COVID-19, shipment volumes and transparency and performance. Whenever there are issues at a
the number of airlines using the new WFS facilities have been rising location, we let Allegiant know what we are doing to deal with it,
month-on-month. even before they hear about it, thereby reinforcing their trust in
us.
The team is always looking for new ways to expand its
relationship with Allegiant, and continues to work closely with
them during each tender process to ensure WFS meets their
expectations as closely as possible.
OUR WORLD 04 Are you using a face mask or face covering you’re particularly proud of for its unique design or originality? Send a photo of you wearing it for this campaign to communication@wfs.aero
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