2021 Diamond Roofing Systems
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2021 CONTRACTOR QUALIFICATION STATEMENT It’s Easy as 1...2...3... 1. We listen to our customers… In today’s economy it’s especially important to understand and deliver roofing solutions that fit both your client’s building and business needs. 2. We prepare innovative solutions customized to fit our customers’ needs… Diamond Roofing Systems understands the need to inform our clients of options related to short-term expense type spend vs. long-term reroof type capital expenditure solutions so that the best option for our client is chosen. John Pilch developed Diamond Roofing Systems with one thing in mind: to provide our clients with only the best information needed to manage their roofing assets. 3. We Deliver… Diamond Roofing Systems is a vibrant, thriving roofing company with over half a century of experience under our ownership team. We are leaders in providing our customers quality roofing services and products. Simply put… It’s not about Diamond Roofing Systems, it’s about our customers and their needs. Lakewood Shopping Center St. Mary of the Immaculate
2021 CONTRACTOR QUALIFICATION STATEMENT DIAMOND ROOFING SYSTEMS Biographies THE CLEAR CHOICE John A. Pilch, Principal John Pilch has spent his entire life in the contracting industry with over 35 years of experience. Since graduating in 1980 from Youngstown State University with a B.S. in Business Administration, John has worked for several national contracting service providers and has served as Vice President of the largest roofing company in the United States. He has been involved in a startup of several national service/contracting-based business models that have achieved great success. John has spent the past two decades servicing, marketing and managing the contracting needs and facilities portfolios of many Fortune 100 and Fortune 500 companies. Nick DeJacimo, Director of Operations Prior to joining Diamond Roofing Systems in 2015, Nick attended Kent State University where he studied Business Management. Nick began at Diamond Roofing Systems as an Estimator and Project Manager before becoming Director of Operations. Nick is responsible for overseeing all roofing operations and project execution focusing on safety and quality while maintaining a commitment to client budgets and project schedules. Mark E. Stanton, Director of Service Prior to joining Diamond Roofing Systems in 2017, Mark spent 17 years with a national contracting service provider, holding several positions within the organization across several large metropolitan areas. He has over 20 years experience in the commercial roofing industry. He is responsible for all aspects of the service division. He is extremely experienced in the roofing industry and takes pride in providing the best customer experience to Diamond Roofing Systems clients, while maintaining an active role in project management. Shawn Robinson, Service Manager Shawn helped grow Diamond Roofing Systems from the beginning in 2013. Prior to joining he spent 13 years with the largest national roofing contractor. Running the production crews to the service department, then to the lead Forman handling all top sensitive projects and working extensively with clients coordinating and managing roofing projects and services. Shawn’s expertise is working with our clients to develop strategic approaches, helping them to reduce costs and maximize efficiency. Dean Ritchie, Chief Estimator Dean Ritchie joined the Diamond Roofing Systems team in September 2019, bringing extensive roofing and construction experience. Dean has been working in construction for 33 years. He started in general construction and worked with a large national roofing contractor for 27 years. He began working in the service department, then moved to production foreman, government technician, training, sales and finally estimating. Dean is versed in estimating a variety of projects, from very small jobs to multimillion dollar projects. With his vast knowledge of different types of roofing systems, installation and service, Dean can recommend the best roofing system for our customers. Dean is an active volunteer firefighter and emergency medical technician in Weathersfield Township. Amanda Marsco, General Manager Amanda oversees the financial strategic direction and operations for Diamond Roofing Systems, including accounting, payroll, and human resources. Prior to joining Diamond in 2015, Amanda worked in the Admissions Department in the higher education field and with a national roofing contractor, bringing with her experience in business management. She graduated from Youngstown State University with a BS in Business Administration. Her efforts have resulted in a clear increase in efficiency between all levels of the company.
2021 CONTRACTOR QUALIFICATION STATEMENT DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE Industries Served Roof Systems • Industrial – Commercial • EPDM • Healthcare • PVC • Retail • TPO • Real Estate • Roof Coatings and Restorations • Hospitality • Modified Bitumen – BUR • Educational/Institutional • Steep Slope • Metal Roofs Financial Information References Insurance Primary Banking Institution Trade Reference Casualty Insurance Broker Farmers National Bank Ramsburg Insurance: Financial Services 20 South Broad Street Beacon – Twinsburg, Ohio 12955 Cleveland Avenue NE Canfield, Ohio 44406 Uniontown, Ohio 44685 Banner Supply – Bank Reference Youngstown, Ohio Casualty Insurance Carrier Farmers National Bank Westfield Insurance Company 1 South Main Street Willoughby Supply – Mentor, Ohio One Park Circle Niles, Ohio 44446 Westfield Center, Ohio 44251 Bobbi Harding Casualty Policy Limits Independent Accountant General Liability Arnett Carbis Toothman $1,000,000 Each Occurrence 5700 Corporate Drive, Suite 650 $2,000,000 General Aggregate Pittsburgh, PA 15237 Umbrella Liability Heather Findon $5,000,000 Each Occurrence $5,000,000 Aggregate Federal Tax ID # Workers Compensation 46-2010388 $1,000,000 Automobile Liability Dunn & Bradstreet # $1,000,000 062503558 Drone Liability $1,000,000 Each Occurrence Safety – OSHA Compliance Contractor’s Pollution $1,000,000 Each Occurrence Diamond Roofing Systems $2,000,000 General Aggregate Safety Coordinator Ted Luman Third Party Safety Consultant 3744 Starr Centre Drive Canfield, Ohio 44406 Darin Ernst, CSP Alberini’s Trattoria
2021 SAFETY STATEMENT DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE Diamond Roofing Systems Safety Program Diamond Roofing Systems Safety Manual Our Safety Manual is reviewed in detail with each newly hired employee and stands as the minimum standard that is required and expected at all times while on a project. Our Safety Manual is precise with detailed information as to each safety process that has to occur based on given conditions. With each new hire, our orientation process includes introduction to our Safety Manual, Safety Data Sheets and viewing films published by the National Roofing Contractors Association related to roofing safety. Successful completion of all phases of the orientation process is required before workers can go to their first project. Topics covered include: • Drug and Alcohol Policy and Procedures • Hazard Communication Policy/GHS • Fall Protection Policy EMR .47 Experience Modification Rate compares your • Manual Lifting Policy workers’ compensation claims experience to • Personal Protective Equipment other employers of similar size operating in • General Operating Policies and Procedures the same type of business. • Electrical and GFCI Diamond Roofing’s Experience Modification • Propane Cylinders Rate for the period 7/1/19 - 7/1/20 is .47. We are proud of our safety record and are • First Aid Procedures continuously looking for ways to improve. • Hoist Safety • Ladder Safety • Accident/Incident/Near Miss Reporting • Disciplinary Measures for Safety Violations • Respiratory Protection Program • Fleet Safety Management Ongoing training continues at each project through weekly “Toolbox Talk” sessions. Sessions will cover general safety concerns and topics that are specific to that project. All employees are required to complete an OSHA-certified 10-hour course. All of Diamond Roofing Systems foremen and supervisors are required to complete a 30-hour OSHA-certified course. Subcontractors Occasionally, subcontractors are engaged to perform limited specialty work on a roofing project. Our subcontractors are required to review all aspects of the Diamond Roofing Systems Safety Program with any employee assigned to that project. Our subcontractors are responsible for complying with all OSHA standards as well as the Diamond Roofing Systems standards.
2021 SAFETY STATEMENT DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE On-Site OSHA Safety SDS - Safety Data Sheets Before any project is started, Diamond Roofing Systems ensures that all Material Safety Data Sheets relating to the project are accessible either on-site or electronically. The customer, as well as OSHA Compliance Officers, can obtain these documents immediately upon request. Covid-19 Diamond Roofing Systems continues to follow the guidelines that is set forth by the CDC and the Board of Health for the State of Ohio and make all adjustments to our current policies and procedures to coincide with the guidance that is issued to ensure the health and safety of our employees. Job-Specific Safety Plan Each project at Diamond Roofing Systems has its own Fall Protection Safety Plan and/ or Job-Specific Safety Plan, developed from the standpoint of materials and equipment needed and any unique safety challenges it poses to ensure a safe environment. In accordance with the plan, the project manager or foreman are required to keep daily log records of any safety-related incidents involving workers, as well as, faulty or damaged equipment. Site Inspections To ensure safety at each job site, safety instructions can take place in many different forms. Pre-Job. Pre-job site inspection takes place by Diamond Roofing Systems personnel to ensure, from the moment crews arrive, all safety concerns will be met. Safety Director/Owner. Diamond Roofing Systems Safety Director or owner may frequent a job site to ensure that all safety precautions are in place and no additional safety concerns exist. Third-Party Safety Consultant. An independent third-party safety consultant (East Coast Risk Management), hired by Diamond Roofing Systems, to keep us up to date to OSHA compliance changes and policy consultation. OSHA inspections. At any time, our job sites are subject to random inspections by the Occupational Safety and Health Administration (OSHA). Companies must produce, at that time, all documents relating to the project upon demand and prove that their workers have been properly trained. The job site must pass their inspection for safety violations. Failure in any fashion can result in substantial fines.
2021 SAFETY STATEMENT DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE At Diamond Roofing Systems, Safety Begins Before the Project Does At Diamond Roofing Systems, safety is more than a process or a second thought — it’s what our company is based on and is part of our daily culture. To enhance this culture and focus, Diamond Roofing Systems utilizes a third-party safety consultant to keep us current with all federal and state requirements. Our employees are our most valued resource. From the moment they are hired, safety training starts and continues throughout their career with us. We continuously stress that safety is the most important ingredient in a project, along with quality of product and workmanship. Training begins with orientation, during which fall protection and personal protective equipment are covered. As a condition of employment, all employees are required to complete a 10-hour OSHA training class. With this class, each chapter covered must be passed before an employee is able to move to the next chapter. After having completed all chapters, a final exam is given to test the employee’s knowledge of each topic covered. Safety training never ends at Diamond Roofing Systems. During the year, a Safety Director conducts company wide training and job site inspections. Workers are also provided weekly Toolbox Talks while on-site, all of which is documented. In 2021, policies and procedure were put in place in-conjunction with the CDC and the board of health to include the mandating of face coverings, temperature screenings, daily disinfecting procedures, and adjustment of work operations to allow for social distancing both within the field operations and the office spaces to reduce the spread of Covid-19. All Diamond Roofing Systems employees are encouraged to take an active role in promoting health and safety and can be rewarded for their suggestions. At any time, any employee may call our safety director if immediate action needs to be taken. Please review the information in this publication carefully. If you should have any questions, please feel free to contact me at 330.469.0056. Ted Luman Safety Director Diamond Roofing Systems
2021 MANUFACTURERS AND ACHIEVEMENTS DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE Manufacturers We work with the highest quality manufacturers in the commercial/industrial roofing industry to provide long lasting and reliable solutions for our customers. We are Certified Contractors for the following major manufacturers: • Carlisle Syntec Systems • Firestone Building Products • Johns Manville • Karnak • Uniflex Achievements Diamond Roofing Systems is in the top 5% of Commercial Roofing Contractors in the nation. Carlisle ESP Award Established 20 years ago as a means to recognize Carlisle’s most loyal and dedicated authorized applicators, the ESP award has become one of the most recognizable and prestigious achievements in the commercial roofing industry. Firestone Partner in Quality Award The Partner in Quality is presented to contractors who achieved the highest levels of roofing by meeting or exceeding the following criteria during the previous year: • Install a minimum of eight warranted roofs in 2014, 2015, 2016, 2017 and 2018 and four warranted roofs in 2013. • Maintain at least 1 million square feet of Firestone Building Products roofs under warranty. • Achieve an annual Firestone Building Products Quality Incidence Rating (QIR) of 1.0 or less. QIR measures each contractor’s performance based on the number of warranty repair incidences per million square feet. Firestone Master Contractor Award This award honors the top Firestone Building Products Red Shield Licensed Roofing Contractors for excellence in roofing system installation, quality of work and customer service. The Firestone Master Contractor program recognizes top contractors who have been responsible for the installation of billions of square feet of Firestone Red Shield Warranted Roofing Systems. 2019 Weatherhead Top 100 - Fastest Growing Company in Northeast Ohio Established in 1988, Weatherhead School of Management at Case Western Reserve University recognizes the top 100 companies who are the best example of leadership, growth and success in our region, no matter the industry. Diamond Roofing Systems is recognized as one of the top 12 fastest growing companies in Northeast Ohio based on their percentage of revenue growth and success over the past five years.
2021 TESTIMONIALS DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE Testimonials “Team Weston has had a long standing 18-year relationship with the principals of Diamond Roofing Systems and they have always been extremely responsive, ethical and efficient while offering quality products and services. From their Due Diligence Report for our building acquisitions to the daily roof leak repair services and major reroof projects, we have always trusted their experience and expertise for our business. Diamond Roofing Systems has always been quick and professional to keep our tenants in the dry and has exceeded our expectations. GREAT JOB!!!!!” Weston, Inc. “Diamond Roofing has been an excellent company to work with. They have been extremely responsive to repair requests, usually within a day or so. There have been several occasions, where they were on site within the hour, most recently Green Garden Plaza. THAT’S CUSTOMER SERVICE! The staff, including you and John, have been a pleasure to work with. I have referred Diamond Roofing to several others, and will continue to use their services in the future. Thank you for providing excellent, fair services.” Glimcher Group Incorporated “Diamond Roofing Systems is there when we need them! For us having a roofing contractor that can respond quickly and provide quality services is very important. As an example, there was a leak in one of our offices and water was coming in right on the desk, needless to say we needed service fast. Diamond responded quickly and got us dry in no time! And, just recently we moved some equipment on the roof that had to be done on short notice and in coordination with another contractor. Without fail Diamond was able to accommodate this request getting the job done quickly and right. Having a roofing contractor who can be there in a moment’s notice is important to our company and Diamond has successfully accomplished that!” Wayne Dalton Division – Overhead Door Company “We’ve had great success with Diamond Roofing Systems. I define great success as the quality of work - Their workmanship warranties always pass the Firestone roof inspection(s) first time; ease of doing business with, and effective project management communication during the course of each project. We always recommend Diamond Roofing Systems as our trusted Roofing Contractors.” United Freezer
2021 SERVICES DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE Brief Overview about Diamond Roofing Systems Diamond Roofing Systems is a full-service commercial roofing company with over 50 years of experience on current ownership team. We offer Roof Asset Management, Extended Roof Care Products and Repair Services (including 24/7 Emergency Service) as well as total and partial replacements to customers in North Central and Northeast Ohio, and Western Pennsylvania. We help you manage roofing assets in the most cost-effective way possible by striking the proper balance between short-term expenses and long-term reroof capital expenditure solutions. Services Provided Total & Partial Roof Replacement • Total tear-off • Recover over existing roof • 10, 15, 20, 25, or 30 year warranted solutions Diamond Extended Roof Care Products • Preventative Maintenance Roof Repair • Dedicated service repair department • Emergency/Disaster Response 24/7/365 • T&M Leak Repair • Before & After Photos with every invoice Facade and Metal Siding Roof Asset Management • Site Inspection • Core Analysis • Roof Condition Report • Roof Condition Rating — Green, Yellow, Red and Flashing Red • Management Programs • Online Client Portal Drone Assessments • Aerial Infrared Scanning • Overall Visual Scope of Work
2021 SERVICES DIAMOND ROOFING SYSTEMS THE CLEAR CHOICE My Diamond Roof Asset Management Program Quality repairs and services begin with a comprehensive understanding of the roof and our customers. Our service technicians have over thirty years of experience in the industry. Specializing in leak investigation, repairs and preventative maintenance, coupled with experience, DRS has been able to effectively reduce the number of callbacks, saving time and money for our customers. With our My Diamond Roof Asset Management Program, you will receive a detailed summary of your roof, along with recommendations and budget analysis for repairs or replacement. My Diamond RAMP is a proactive predictive approach to understanding your roof asset. A Diamond Roofing representative will be happy to discuss your particular needs. We are ready and available 24/7, 365 days a year for all of your service needs! Company Information www.DiamondRoofSystems.com Diamond Roofing Systems Branch Office: Corporate Office: 6726 Tallmadge Road 8600 East Market Street, Suite #4 Rootstown, Ohio 44272 Warren, Ohio 44484 Phone: 330.850.5360 Phone: 330.856.2500 Fax: 330.850.5361 Toll Free: 855.4DR.ROOF Fax: 330.856.2118 Fax: 330.856.2118 Need an emergency response? Email Service@teamdiamond.co
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