A flexible and agile phone system packed full of features - Our most popular phone system combines the functionality of a traditional on-premise ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
A flexible and agile phone system packed full of features Our most popular phone system combines the functionality of a traditional on-premise solution with the benefits of IP technology
Fed up of juggling devices?
IP Office brings calls, messaging and A single inbox can improve your workday
conferencing together. Open voicemails By pairing our network with Avaya’s IP Office, you can connect your
desk phone, mobile and computer together. One place to take calls,
and emails from a single inbox - whenever
catch up with your voicemail messages and look through email. This
you’re online. let’s you stay in touch with your customers and business, wherever
and whenever you’re working.
Our system is perfect for SMEs. Starting with just 6 employees,
the IP phone system can allow up to 2,000 at the same time.
Preparing your business for growth, remote working and giving
customers a more professional and personal service.
Avaya are a leading global provider of communication systems.
And we’re their largest UK reseller.
With IP Office:
• customers always get through to the right expert
• your people are ready to work from home during transport strikes
or snowstorms
• customer service teams don’t need to give out their
personal numbers
• you can get more from marketing campaigns, track missed calls
and easily call your customers back.
Five ways your business
thrives with IP Office
Bills shrink Teams take control
• Make low price calls over the internet using SIP. • Manage your entire phone system from a single location.
• Host conference calls with up to 250 people and save • Add or move IP and SIP phones by simply plugging them into
on travel. your local area network.
• Spot and solve potential issues.
Your people get more done • Set up quickly using typical user profiles.
• Take your voicemail and email messages with you when • Equip people for specialist roles, homeworking or travelling
you leave the office. between offices.
• Send calls to the right person automatically. • Receptionists can use point-and-click call controls to see
• Get quick answers over instant messenger. who’s calling and why.
• Conference calls give leaders an easy way to share big news.
• Project teams can share ideas over visual voicemail There’s room to grow
and Presence. • Use IP Office with up to 2,000 people.
• Measure the value of marketing campaigns and
Customer service stands out learn how to make more sales.
• Set up your home, desk or mobile phone to ring when • Easily add or move IP phones.
customers call.
• Add the personal touch with information from
salesforce.com, Outlook and other plug-ins.
• Team leaders can check how many calls are on hold and who’s
free to take them.
• Look at long calls or calls you missed to find ways to improve.
• Monitor the performance of teams and marketing campaigns.Which IP Office is right for you?
IP Office Connect IP Office Preferred Edition delivers intelligent communications
Our basic system can keep up to 24 people connected. capabilities that allow staff to collaborate easily and respond
The phone network can be managed using software, quickly to customers and colleagues.
a web portal or individual phones. You can upgrade without
swapping your hardware. Stepping up to Essential Edition The system uses communications to establish a competitive
is as easy as buying a license. edge through intelligent call routing, sophisticated messaging,
call handling and application integration.
IP Office Essential Edition
Get started with caller ID and call transfers. Office Essential is IP Office Server Edition
a hit with small businesses who want: Server Edition is powerful enough to keep up to 2,000 users
• Secure conference calls connected to phone, email and instant messaging, across 32
Your people can host password-protected conference calls. offices. And keep 150 voicemail channels open. Just the trick
for medium sized businesses.
• Intelligent routing
The Essential Edition can put customers through to You can manage this massive system and licensing using a single
different people – based on phone number or location. web portal. And add on Multimedia Contact Centre for features
designed for call centres. This let’s your customers contact you
IP Office Preferred Edition
in their prefferred way, without you missing a thing.
The right choice for any business that wants to use
communications to operate more efficiently and effectively,
today and for the foreseeable future.
Payment options to suit your budget
With finance leasing, there are no up-front costs. Pay for IP Office over three to seven years. Repayments might even be tax-deductible.
We’ve got you covered
You can report a fault with your phone service anytime. And we’ll always call you back
within four hours. Every one of our business line comes with a care package. Your choice
of care package determines how quickly we’ll get your phones back up and running.
Standard care Prompt care Total care
When should I use this package? Choose this package for an IP Office This is the perfect package for switches Take this package for switches you rely
switch which isn’t important for your which customers don’t use, such as phones on, like the phone used in your business’s
business. One that connects a spare in a warehouse. reception.
desk phone for example.
How quickly will you fix a fault after I We’ll fix it in the next two working days We’ll fix it in the next two working days We’ll fix it in the next 24 hours
report it?
When will you work to solve my problem? Mon-Fri, 08.00-18.00 excluding Mon-Fri, 08.00-18.00 excluding Mon-Sun, 08.00-18.00 including
bank holidays bank holidays bank holidays
Can you give me an example? If you reported a fault at midday on Friday, If you reported a fault at midday on Friday, If you reported a fault at midday on Friday,
we’d fix it by the end of the following we’d fix it by the end of the following we’d fix it by midday on Saturday
Tuesday TuesdayWhat could IP Office do for you? Visit bt.com/phonesystems Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2018. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. April 2018
You can also read
