Appenings - Norfolk General Hospital
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H appenings
ospital
A Heartfelt Thank You
NGH-NHNH OFFICIAL NEWSLETTER
ngh.on.ca
Nov/Dec 2015
experiences at NGH. Norfolk County residents Wayne
Whibley, Dick Matthews, Kari Lee and David Kent each
describe how doctors and staff “saved my life.” (Read more of
David Kent’s story in this issue.)
“We would not be Norfolk’s local hospital without the
incredible support of the community” stated Kelly Isfan
NGH CEO as she announced the total contributions on the
day. She went on to say “98.9 myFM has been a tremendous
partner and supporter of the NGH Foundation – thank you
to all the staff who put in so much effort to help maintain
health care close to home.”
“The Radiothon has helped the Foundation with more than
$1 million in fundraising. It is this kind of community giving
Jill Thompson Capital Campaign co-chair co-hosted that allows NGH to provide the best quality patient care and
with Alan Duthie myFM. Kelly Isfan NGH CEO was the services” said Julie Powell Director of Development Norfolk
1st on-air guest. General Hospital Foundation.
N
The Norfolk General Hospital Foundation is responsible
orfolk County gave “from the heart” during the 13th for raising funds to purchase needed equipment to continue
Norfolk General Hospital Foundation Radiothon and improve the high quality health care provided by NGH
with 98.9 Norfolk’s myFM. Kelly Isfan, NGH CEO to Norfolk County and area. The province of Ontario
kicked off the 10 hour broadcast on October 21 by praising does not provide funding for these types of expenditures.
the generosity of Norfolk and area which triggered listeners Since 2001 the Radiothon has help to purchase a CT scan,
from all corners of the county to dig deeply and help in the Diagnostic Imaging, Endoscopy equipment, Automated Drug
purchase of new cardiac testing equipment. The day wrapped Dispensing Cabinets and now, new Cardiac
up at 5pm with pledges to date now totaling $85,233.61! Testing equipment.
“Norfolk is a hotspot for cardiac disease and with an
increased demand for testing; NGH will now be able to
better provide this service and change the outcomes of our
patients” expressed Dr. David Kennedy an Internist at NGH.
Guest after guest including doctors, hospital directors and
members of the public told compelling and passionate stories
OCT 21, 2015
of the great service, commitment to care and incredible
Accredited With Commendation
T
he Norfolk Hospital Nursing Home has gone beyond
the requirements of the Qmentum Accreditation
Program and is commended for its commitment to
quality improvement. It is accredited until October 2019.
NHNH participates in the Accreditation Canada Qmentum
Accreditation Program. Qmentum helps organizations
strengthen their quality improvement efforts by identifying
what they are doing well and where improvements are needed.
Organizations that become accredited with Accreditation
Canada do so as a mark of pride and as a way to create a
strong and sustainable culture of quality and safety.
Accreditation Canada commends The Norfolk Hospital
Nursing Home for its ongoing work to integrate accreditation
into its operations to improve the quality and safety of its
programs and services.
During the on-site survey, the surveyor team observed
the care that was provided; talked to staff, residents, families
and community partners; reviewed documents and files; and Back: Dr. Bobby, Medical Director, Cathy Sqires, Dianne
recorded the results. Hedges, Cathy Smith, Erica Reicheld, Vicky Florio,
The Norfolk Hospital Nursing Home is commended on Sherry Varnes
preparing for and participating in the Qmentum survey
program. In addition to its culture of caring and being and active in the home regarding their loved ones and staff
resident-centered, the nursing home’s strong leadership has members provide support to the family as an integral part of
created a culture of safety and quality for residents. The their role. The volunteer program that is in place provides
governing body (board) has made significant strides in such quality of life for residents that would not be possible
furthering the governance by laws, policies and approaches to otherwise.
oversight since the previous accreditation survey. NHNH has As NHNH continues Their Quality Improvement journey,
a solid reputation for not only providing excellent care in the they will conduct an in depth review of the accreditation
community but also with its community partners. results and findings. A new cycle of improvement will
The survey team also observed care that is resident- begin as any outstanding issues into our overall quality
centered, sensitive and compassionate. Residents are assisted improvement plan are incorporated, further strengthening
to do activities that give their life meaning, usually based efforts to build a robust and widespread culture of quality and
on the work they did in the past. Families are involved safety at the home.
Thanks to Cathy Smith, Nurse Manger and all the staff for
their dedication to caring that makes NHNH a great place to
work and live.
Vicky Florio
Director of Care
Norfolk Hospital Nursing Home
A Real Treasure Trove!
B
y all accounts this being raised. Coincidentally, a
past November 7th hockey tournament just happened
Treasure Mart was to be going on at the arena next
the biggest and best yet. door. It is suspected that many
Treasure Mart is the largest tournament spectators attended
annual fundraiser hosted by Treasure Mart between games.
the Volunteer Association The donations of good
to Norfolk General Hospital used items was also up this muffins and lunch. At this time of
and Nursing Home. In fact in recent year resulting in a greater selection. year, Treasure Mart is considered a
years the event had to be moved from The event always has something for great place to do some personal and
the Jr. Farmer’s Building on the Norfolk everyone from books to bicycles and Christmas shopping while supporting
Fairgrounds to the larger Aud and this household goods to clothing. Other the volunteers in their effort to help
year, Treasure Mart had new extended items include crafts, silent auction, purchase new equipment for NGH. The
hours, perhaps contributing to the penny table, trinket/treasures, country Association thanks you for your on-
steady flow of people and over $14,000 kitchen and 50/50 draw, plus coffee, going support!
We’ve Been
Awarded..
T
he Ontario Hospital Association
(OHA) and the Ministry of
Health and Long-Term Care
(MOHLTC) congratulate Norfolk
General Hospital on winning the
2015 Quality Healthcare Workplace
Award – Silver Level. Thank you to ACCEPTING THE AWARD L TO R: Gail Johnson - VP
all of those involved in this year’s QHWA submission. NGH Patient Care, Joanne Kiefer - Nutrition Housekeeping
was among 46 health care organizations to be recognized in & Maintenance, Tom Tomson - VP Finance,
4 levels of achievement (Platinum, Gold, Silver and Bronze) at Libby General - Health Records and
the Awards Ceremony held November 3rd in Toronto during Barry Vermeersch - Clinical Diagnostic Services.
HealthAchieve.
“This is the fourth consecutive year that NGH has been experience” stated Sarah-Jane Irvine NGH Human
awarded the Silver Award, which is a testament to the Resources Director.
ongoing commitment of leadership, staff and physicians to 2015 marks the sixth year the OHA and the MOHLTC
continue to implement and maintain initiatives designed to have recognized the workplace achievements of Ontario
enhance the working environment at NGH. The quality health care organizations. This awards program allows for
of the work environment for staff and physicians is a key organizations to self-evaluate, learn, and improve efforts in
determinant of a high-performing health care organization ways that contribute to the providers’ quality of work life,
and we are striving to attain the Gold award next year, as care and services they deliver.
we continue on our journey to an exceptional healthcare
Treated like a King!
M
any in Norfolk County know without the Radiothon. The other thing I
David Kent as a champion of wanted to touch on very quickly is listening
Community Theatre and the this morning... right through ‘til now. We all
Arts – he is the producer of the annual know somebody who has been on this radio
Norfolk Has Talent Contest. David is also station today. And that just shows what a
diabetic and has had some heart related near and dear facility this is. We all know
conditions. David was the very last guest people that have had to be here. If anybody
of the day during the NGH Foundation is still doubting – “why should I give?” it’s
“From the Heart” Radiothon which because of that. We’re one big family here in
was broadcast live last October on 98.9 Norfolk County and we need to support one
Norfolk’s myFM radio. The following is another.
David’s story as told by him during I also want to thank people. I want to
the broadcast. thank you guys (myFM) for putting this
“I was in the hospital in August, Civic Holiday weekend Radiothon on. I want to thank the nurses and the staff,
to be exact. 3 years ago I had two minor heart attacks the doctors, the custodians. I was here for the Anniversary
and this past August I had another mild one. The staff at of the hospital and I saw things I thought I would never
this hospital is just incredible. From walking through the see in the hospital and I thought “wow” what a well-oiled
doors, sitting in that red chair for all of I think 30 seconds, machine!
into the Emergency Room once the triage and everything I am really here today, not to plug my story but to thank
had happened, everyone treated me like a king and I kid you guys and to thank all the listeners for their continued
you not when I say that. They had the utmost respect for support. I am eternally grateful. I have been type 1 diabetic
me. Everything they did was fantastic. I spent a week in since I was 3 - born in this very hospital. I have had my
Intensive Care, I probably didn’t have to, so even that made share of ups and downs, and without this place I don’t know
me feel prominent and proud. what I would have done in some cases. When a diabetic’s
But what I wanted to talk about is what I noticed on my blood sugar goes low you don’t have a lot of time to fix that.
stay. And I look at papers I brought in with me and I look Yes I have had my ambulance trips, but I think it’s really
at: “Filling the Right Prescription” “Taking Care Every important… that everybody dig deep into those pockets
Day” Radiothon. All of these things were things I noticed and give because it really does matter!
on my stay. So when those prescriptions came to me I knew (This article has been condensed and edited from the
they had been filled by that machine. When I was first original broadcast)
brought into Emergency and that portable x-ray machine To make your donation to the NGH Foundation please visit
came at me I knew that was thanks to this exact Radiothon. www.ngh.on.ca and click on the Foundation tab or call
My point to this whole story is none of this is possible 519-426-0130 ext. 1454
Please support our
Christmas Appeal H appenings
ospital
If you would like to submit content to this
www.ngh.on.ca newsletter, please contact
Gerry Hamill, Communication Specialist
ghamill@ngh.on.ca • 519-426-0130 x 2454
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