Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...

Page created by Eduardo Chapman
 
CONTINUE READING
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Advocate               Volume 45 No. 1 | SPRING 2021

ARE YOU CONNECTED?
How to keep up with everything in Hot Springs Village
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
MESSAGE FROM THE CHAIR

The recent resignation of our General                                                             smoothly as possible is the task we have
Manager brought to mind an old                                                                    placed in the hands of the GM.
adage…. “Two steps forward; and one
back.” Even with all that Charles King                                                            Does that mean overloading the GM
accomplished in his short tenure with                                                             or POA staff with personal demands,
HSV, your POA Board is now tasked with                                                            individual complaints, or unrealistic
putting a new General Manager in place.                                                           concerns? Hopefully not. And it certainly
                                                                                                  does not mean authoring anything
But every cloud has a silver lining. In this                                                      disrespectful or hurtful. What it means is
case, that ‘silver lining’ is being prompted                                                      good judgment in registering reasonable
to think about who communicates with                                                              requests, and weighing in on operational
whom, and when, and why?                                                                          issues that might affect you on a given day.

As HSV Property Owners, you have                                                                  As part of the Board’s charter, we will be
entrusted your Board to watch over this                                                           asking our new GM to continue to fine-
Village – to keep our gated community                                                             tune the POA’s “customer service” model
moving in the right direction. That calls                                                         – so that you can continue voicing your
for a great deal more than attending two          Tucker Omohundro                                questions and concerns. In most cases,
Board Meetings a month or monitoring              Board Chairman                                  Member Services will be the first step in
an annual budget. It means making                                                                 that process; but it could also involve key
tough decisions on how we spend our              Ideas or concerns on the security of our         staff – or even the General Manager. What
increasingly stretched dollars, and              community – or thoughts on a legacy              we all need to avoid is burying our staff in
knowing what property owners want                facility like the Balboa Club – or even          the minutia – to the point they can’t deliver
from owning property or living within            personal sentiments on whether we are            what we are asking them to do.
Hot Springs Village. It also means being         staffing and compensating our POA
in direct communication with you, the            employees properly, are examples of              And when it comes to those longer term
HSV Property Owner.                              Board-level issues. As fellow Villagers          issues – or your constructive thoughts on
                                                 who have volunteered to represent you            how we can preserve HSV, that’s where
I am not suggesting that our role is to fi x     on the POA Board, we invite you to               your elected Board enters the picture.
a compliance warning– or straighten a            reach out to us – and pose those types of        We, as Board Members, are first in line.
road sign – or intervene on where buoys          questions.
are place on our HSV lakes. That falls                                                            Hot Springs Village is a 50 year-old
to our General Manager, the POA staff,           So where does the POA staff fit in that          gated community that has given much to
and the respective committees. But I am          all-important communications chain?              many. And it does so under a three way
saying that you have charged the Board           The answer to that question can be found         partnership between property owners,
with representing your interests and             in the day-to-day.                               your GM and staff, and your elected
preserving your HSV assets – whether                                                              Board of Directors. We all have a role to
those assets are improved properties or          Remember that crooked sign referenced            play – and a reason to support each other.
empty lots.                                      above, or a yard waste pickup that didn’t        After all, this is our home.
                                                 happen, or a warning issued by our
To deliver on that commitment, we                compliance officer? Those are the day-to-        Tucker Omohundro
stand ready to hear from you – on                day issues that fall to our POA and General      POA Board Chairman
issues important to the future of HSV.           Manager. Keeping the Village running as

                                 ARKANSAS HOT SPRINGS VILLAGE EST. 1970 ADVOCATE | Digital Only
                       Hot Springs Village Property Owners’ Association | 895 DeSoto Blvd. Hot Springs Village, AR 71909
                        Telephone: (501) 922-5556 | Email: administration@hsvpoa.org | Website: explorethevillage.com
                                                          Managing Editor: Paul Sage

2     The Advocate | SPRING 2021
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
YO U R P O A S TA F F K E E P S
T H E V I L L A G E R U N N I N G S M O O T H LY

Your Property Owners’ Association is funded by your monthly         Permitting and Inspections
member fees and revenue from our amenities. We have more            Code Enforcement Manager, Building Inspectors, Compliance
than 400 dedicated employees in these service areas:                Officers, Coordinators and Clerk, and Beach Patrol

Administration                                                      Police
POA Leadership, Member Services Representatives,                    Police Chief, Lieutenant, Sergeant, Patrol Officers,
Administrative Assistants, Controller Accounting, Staff, Call       Administrative Assistant, Dispatchers and Animal Control Staff
Center Representatives, Asset Management Staff, Human
Resources Team, Information Technology Manager and                  Public Works and Public Utilities
Specialists and Mail Services Staff                                 Administrative Staff, Water and Wastewater Maintenance
                                                                    Operators, Line Maintenance Workers, Street and Sanitation
Fire                                                                Workers, Lakes Ecology & Fisheries Manager, Lakes Staff,
Fire Chief, Lieutenant, Captains and Firefighters                   Building Maintenance Workers, Fleet Management Staff and
                                                                    Electricians
Food & Beverage
Restaurant Manager, Sous Chefs, Cooks, Bartenders, Servers          Parks and Recreation
and Dishwashers, Bussers, Pantry/Utility Worker, and Food           Parks and Recreation Manager, Facilities Managers, Grounds
Expeditor                                                           Maintenance Workers, Audio Technicians, Librarians, Fitness
                                                                    Instructors, Marina Attendants, Lifeguards, Outdoor Recreation
Golf                                                                Attendants, Cashiers and Coronado Fitness Center Maintenance
Golf Director, Golf Sales, Tee Time Representatives, Pro Shop
Staff, Golf Course Superintendents and Assistant Superintendents,   All our friendly staff work hard to help you live your best life in
Equipment Technicians, Spray Technicians, Greenskeepers, Golf       Hot Springs Village. Next time you meet a member of our POA
Cart Fleet Mechanic and Maintenance Workers                         staff, let them know how much you appreciate them!

Marketing and Development                                           If you’re interested in joining our team as a full-time or part-time
Director of Tourism and Community Affairs, Marketing Manager,       employee, visit our Careers page:
Communications Specialist and Discovery Package Team                www.explorethevillage.com/careers

                                                                                                       ExploreTheVillage.com              3
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
2021 BOARD ELECTION

       Eight Compete for Board
    Eight candidates submitted applications to serve on the Property Owners’ Association
    Board of Directors. Five seats are up for election in 2021 replacing director Peter
    Kirk Denger, interim directors Pam Avila and JoAnne Corry, and filling two vacated
    director positions.

    Applicants are (in alphabetical order): Linda Anderson, Pam Avila, Gary Belair,
    JoAnne (Joanie) Corry, Peter Kirk Denger, Chris Jones, Robert McLeod and Marcy
    G. Mermel. Candidates must be members in good standing with the Hot Springs
    Village Property Owners’ Association and may not be POA employees.

    This year the Board of Directors election will be conducted by The Inspectors of
    Election, a third-party election service. Ballots will be mailed to property owners in
    good standing on February 26, 2021. Detailed voting instructions are included in the
    ballot packets. Property owners will have the option to vote online or return the ballot
    provided by March 31, 2021. On April 1, 2021, the Inspectors of Election will prepare
    an Official Certification Report and provide the results of the election to the board.
    The General Manager will issue a press release with the results. Newly elected board
    members will be seated at the conclusion of the Wednesday, April 21, 2021 board
    meeting.

    The following eight candidates have been certified to be placed on the ballot. The
    order of appearance of the candidates’ names on the ballot shall be random order
    with each candidate’s name appearing first on the ballot an equal number of times,
    as mathematically possible. Each candidate has provided a photograph and resume.
    All resumes are printed unedited. The POA does not attest to the accuracy of the
    candidate’s statements.

4
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Linda Anderson
                             Hello Property Owners.       Senate at our State Capital to pass a bill to stop        cash balance at the end of 2020. There were no alarm
                             My name is Linda             Foreign Laws from prevailing over Arkansas                bells about the budgeted culvert ( infrastructure )
                             Anderson. A resident for     Constitutional laws. The bill passed the House and        as a maintenance issue. What’s not being addressed
                             13 years. I attend Village   Senate with overwhelming support.                         are maintenance repairs like the Woodlands /
                             Bible Church and stand                                                                 Balboa Club. All buildings and landscape must be
                             by my Christian faith        I have attended most Board Meetings for the past 3        maintained to keep our Village beautiful. The Board
                             which is built on a          years and stood before the Board on many occasions        and GM should work together and understand that
foundation of truth.                                      to represent property owners. I am committed to           our financial position is still in dangerous territory.
                                                          transparency which is to keep property owners             Short term maintenance goals must remain the first
I graduated from the University of Oklahoma and           informed. The majority Board has stepped back             priority.
went to work for American Airlines. One of the            and decided not to be transparent about all matters.
valuable lessons I learned was how to work with           Case in point: the Board had entered into discussions     Without the facts of financial distress, there is no
people. To listen and get the facts before making any     and agreed with the GM ( HSV Voice-12/1/20 ) for          need to raise assessments.
judgements or decisions.                                  the need to raise assessments using infrastructure
                                                          as the cause for financial disaster. A huge jump for      I Love Hot Springs Village and I believe it is a
I owned an International trading Company in Los           such a claim. There has been no outside audit to show     Director’s duty and responsibility to protect and
Angeles. This complex business included meeting           financial distress. This is unprecedented especially      maintain to keep property values at their highest. I
with business owners in many countries to contract        during these challenging times with Covid and             ask for your vote to be placed on the Board to help
and ship containers of automotive and industrial          job losses. Why place stress upon our community           in the decision making process based on sound and
material to the U.S. as well as overseeing the business   now when it appears expenses are being controlled         reasonable determinations in the best interests of the
operations of secretarial employees and accountants.      and showing signs of recovery? According to the           Association and Property Owners.
                                                          Comptroller statement at the Finance & Planning
I have stood at political organizations and at the        Committee ( 10/27/20 ) we have a projected $4.8 Mil

                             Pam Avila
                            My name is Pam Avila          real estate boom, let’s encourage developers to build     Changing to a second career 15 years ago, I became
                            and I’m asking for your       in the Village because new roof tops mean more            the first director of economic development for San
                            vote for the HSVPOA           revenue in multiple ways.                                 Luis Obispo County in California. This position
                            Board of Directors.                                                                     added experience in the public sector to past
                            I will bring the same         Don’t believe anyone who tells you they have all the      experience in the private sector – important here
                            honesty and integrity to      answers for the issues and challenges facing us. I        because the POA functions in some ways like a
                            the position of Director      can offer solutions but my answers may not be the         business and in others like a government entity.
                            that I have displayed         best, which brings me to the heart of our situation. If
throughout my career and previous positions in            we better communicate the issues to every property        Almost 4 years ago, I moved to Hot Springs Village.
the Village, including present time as an appointed       owner, we can use our collective experience and           I quickly found myself on the Governmental Affairs
member of the Board.                                      knowledge to come up with not just answers, but the       Committee, serving as Vice Chair and then Chair.
                                                          best answers. Today there is technology to harness        I was also appointed Chair of the newly formed
The Village is at a crossroads – mired in its past        the collective knowledge and experience of all            Marketing Subcommittee. Telling leadership things
history and without a plan for moving forward. We         property owners. Let’s use it!                            they didn’t want to hear or know about marketing
are facing major challenges. We must prioritize and                                                                 proved incredibly challenging! I held strong and
address the infrastructure maintenance that has           What expertise and experience do I offer? After           in relatively short order most of the committee
been put off for far too long - aging roads, culverts,    graduating from the University of Michigan, I             recommendations were implemented by the POA.
buildings, our water system and more. We need             spent more than 30 years in the Silicon Valley
to find better ways to create the revenue to pay for      technology world. I leveraged sales and marketing         Most important, I’m not running to promote an
keeping our Village sound and beautiful. Current          skills to become first a corporate executive and          agenda or my own personal preferences; I’m running
assessments don’t come close to covering today’s          serial entrepreneur, then an industry analyst, SME        to deliver solutions that are right for the Village –
costs for maintaining the Village. But in addition to     (subject matter expert) for venture capitalists,          today and tomorrow!
creating a reasonable plan for assessment revenue,        keynote speaker, and consultant for such notable
we need other sources of income. Once COVID               companies as Microsoft, Cisco, Hewlett Packard,
is behind us, let’s leverage our amenities through        IBM, and AT&T.
revenue-generating tournaments. In the current

                                                                                                                                 ExploreTheVillage.com                   5
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Gary Belair
                          I am Gary Belair, your        leadership capacity, I served the Federal Deposit          responsibilities relating to HSV’s fiscal management
                          candidate for the 2021        Insurance Corporation (FDIC) in a variety of roles --      and planning. With the hands-on experience that
                          HSV Board of Directors.       including supervising staff, monitoring contractors        Committee role has afforded me, I am well-equipped
                          With your trust and vote,     and Unit procedures, and managing purchase and             to hit the ground running, as an elected member of
                          I will devote my time and     sale agreements with Banks.                                your HSV POA Board.
                          talents to representing
                          your voice and interests,     My professional career began in the oil and gas            Although HSV has made considerable progress over
                          in support of a strong        industry, where I designed, staffed and managed            the last 12 months, the challenges we still face are
and sustainable Hot Springs Village.                    my own business. I was also involved in a real             significant. Stabilizing our community’s financial
                                                        estate venture – where I was the co-owner and              position – and positioning HSV to address our
Before moving to HSV, I served 4 years on the           co-manager of a real estate brokerage firm. All of         growing infrastructure needs -- are at the top of that
Board of Directors for a Dallas-area Home Owners        these roles have equipped me for dealing with the          list. But other areas – such as an effective community
Association. 3 of those leadership years were as the    challenges facing HSV.                                     marketing, broadband, community security, and
HOA’s President.                                                                                                   property owner trust, follow closely behind.
                                                        To further evidence my qualifications, I hold a
My success in those roles included recruiting and       Bachelor of Science degree in Business, and proudly        And while it is easy to focus on what needs to be
contracting a new management company with               served as a commissioned officer in the U.S. Army,         done, I fully recognize the importance of balancing
state-of-the-art communications and accounting          with an active duty tour in Vietnam.                       the interests and financial resources of our property
capabilities. I also collaborated on developing                                                                    owners with the challenges presented by a 50 year old
procedures and tools to maintain the Association’s      My wife Nancy and I have been fans of HSV for more         self-funded community. All of that calls for effective
value, including establishing secure financial          than 12 years, and felt truly blessed when we started      working relationships within the POA Board – and
reserves. And I led that community in achieving         building our Lake Maria home in 2017.                      with all HSV Property Owners.
a Gold Standard 5 Star Rating for Homeowner
Associations.                                           In 2020, I was selected to Chair HSV’s Finance and         With your vote of confidence, I will commit myself
                                                        Planning Committee, which is charged with assisting        to those goals.
Prior to those 4 years in a Homeowners Association      and advising the Board on governance and oversight

                            JoAnne (Joanie) Corry
                            My husband and I have       and weaknesses. I have observed first- hand how              including its 26,000 acres of natural beauty.
                            called    Hot    Springs    our Village operates, and how it is governed. I have
                            Village ‘home’ for eight    discovered that a wealth of research that has been           I also believe that we should do everything in our
                            wonderful years. It is      done over the last 10 years by impassioned individuals       power to retain and restore the HSV Infrastructure,
                            everything we could         and groups. And I have grown to appreciate how               and our precious amenities.
                            ask for: natural beauty,    important it is for property owners to understand why
                            unlimited     amenities,    and how the Board makes the decisions it makes.              And I believe that both of these can be accomplished
                            organizations     galore,                                                                in partnership with resident and non-resident
and most importantly, good people at every turn. We     If I am elected to continue representing you on              property owners – with better communications
can’t imagine living elsewhere.                         the POA Board, I will combine what I have learned            and a renewed level of trust.
                                                        with the skills and education I bring to the table.
My name is JoAnne (Joanie) Corry, and I am a            I am experienced in marketing and marketing                How can we accomplish all of that? In part, the answer
candidate for your POA Board.                           management; I am organized and detail oriented; I          is to use the help of HSV’s Information Technology,
                                                        know how to work with teams and cross-functional           our POA Staff and the many Committees that keep
Educationally, I hold a Bachelors and a Masters         groups; I appreciate the ‘big picture’; and I believe in   this community running.
degree – plus Specialist credentials in educational     effective metrics.
administration. The last 25 years of my career were                                                                I also recognize the critical balance between HSV’s
in sales, marketing and product management, with a      The challenges we face are many; but perhaps the two       Property Owners (whom basically drive HSV’s
Memphis-based international information company.        most pressing issues are the critical need for financial   revenue) and the POA Board (which is charged with
The challenges I faced during the technological         stability, and an effective HSV marketing effort –         delivering services and controlling expenses). We all
explosion of the 90s helped make me what I am today.    both internally and externally. 2020 was a period of       have a role to play.
                                                        reorganization. 2021 is our year to move forward.
What I learned during those dynamic times set           So how does that translate into my commitment to           I ask for your trust, and your vote. In return, you have
the stage for my appointment to the HSV Board of        HSV’s Property Owners?                                     my promise that I will dedicate myself to making HSV
Directors, in July of 2020. Over the last 6 months                                                                 all that it can possibly be.
representing HSV’s property owners, I have                I believe that the Board’s primary focus should be
learned much about our community’s strengths              on maintaining the Village in all possible aspects,

6
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Peter Kirk Denger
                                   Raise     property   us who have fi xed incomes consisting mainly of           Hallmark of HSV and should continue to be our top
                             values, not assessments,   our Social Security. The POA’s purpose is to serve        priority.
                             fees and restrictions.     Property Owners and maintain our natural common
                             We should not have         properties, amenities and infrastructure.                    Protecting property value is our goal. Assessments
                             to choose to leave our                                                               based on property value is the best solution. All the
                             homes and property            We changed POA Governance when Y’all elected           appraisals are already done by the county assessor’s
                             because of doubling        me in 2020, which is a testament of the resiliency of     office. Look at your county property tax statement; is
                             assessments          and   our Declaration. Together we have rebounded. I stand      your assessment quadruple your real property taxes?
skyrocketing fees to offset administrative frivolous    with Property Owners as your representative, open-        Your assessment should be about the same or less
spending. Doing the same thing over and over and        minded, supporting complete transparency, freedom         than your tax because both protect your individual
expecting a different result, which is the loss of      of information and welcoming Property Owners              property value. Revenue for HSV POA can again
thousands of property owners and their respect. As      wishing to collaborate. I support streamlining top        have a secure base, when working families can afford
your Director, I work to control spending and balance   heavy management, marketing with proven returns           HSV real property.
our assessment structure to reduce assessments for      on investment and conservative needs spending.
two thirds of property owners and give all property     Major expenditures and each restriction of our               I am campaigning to guide the direction of
owners the opportunity pay our fair share, creating a   property rights shall be executed by the Property         the POA and embrace the heritage of HSV which
sustainable economic backbone for the POA.              Owner’s vote.                                             created the prosperity we have always enjoyed. Self-
                                                                                                                  Sufficient, HSV is the natural premier active lifestyle
   Hello, my name is Kirk Denger. kirkdenger@              Continuously raising assessments for Property          community with mild climate and quality of life that
sbcglobal.net. I bought my first HSV lot in 1979.       Owners, who can afford it least, caused over 11,000       everyone wants to live. On our 50th Anniversary,
After graduating High School, I worked in the           Property Owners to abandon their property, a $5mil        HSV Property Owners reset the course of the vision
home building industry, joining the local carpenters    continuous annual loss. The solution to fi nancing our    so many of us invested to be part of and that will
union. I built my home in HSV and as a home             Village is keeping neighborly Property Owners in          continue positive returns and happiness for future
builder, have been serving HSV for 40 years. With       the first place, not by wasting millions on marketing     generations.
Your vote, I volunteer to again represent You,          to fi nd replacement Property Owners. Affordable
fellow HSV Property Owners, including those of          property and home ownership has always been the

                            Chris Jones
                           Growing up near Dallas       My successful career has mainly revolved around           of these are made sweeter with personal security,
                           provided me with many        the creation and promotion of full data analysis          affordability, and our natural setting. In our
                           unique opportunities –       products. Th is extensive data analytics background       current climate, these amenities and qualities are in
                           not the least of which       is used to provide quality predictive and prescriptive    high demand, particularly by those living in major
                           was the short, 5 hour        decision making to business leaders around the            metropolitan areas. I am prepared to help energize
                           drive to HSV. Over           globe. HSV has a history of questionable decision         our marketing efforts to reach those groups – who
                           the years, and after my      making, and I am prepared to apply my expertise to        are ultimately the key to meeting our growing
family retired onto HSV’s Lake Balboa, I continued      the task of helping the board make quality decisions      fi nancial needs.
to build that connection. Even after graduating         based on quantifiable data. Th is will propel our
Magna Cum Laude from Univ of Texas at Dallas in         gated community to be the best it can be.                 Hot Springs Village is not just my home; it is also
2011, HSV remained my go-to haven.                                                                                a product that I want to help flourish. I am ready
                                                        I also bring a new perspective to the HSV Board.          to leverage both my professional and personal
In 2020, I made Arkansas my full-time residence         Like all communities, HSV continues to evolve.            backgrounds to achieve quality outcomes that
– by relocating into my own Hot Springs Village         That includes the families who call HSV home. I           will guarantee our future. 50 years has given
home.                                                   represent an age group that is the future of Hot          HSV an enviable position in the world of private
                                                        Springs Village. I understand what younger families       communities. We need to position ourselves to
My degree is in Global Business, and I currently        currently living within our gates want and need –         ensure that there is another 50 to come.
enjoy a position as Product Manager for Ceridian,       and I know what similar populations near and far
a Human Capital Management company. I provide           are seeking. With my background in marketing and          I am ready to do my part in ensuring a successful
products to clients ranging in size from start-up       sales, I know how to reach both of those groups – to      future for our Village. My name is Chris Jones, and
companies to billion-dollar corporations. 10 years      put HSV on their map.                                     I would be honored to serve you on the POA Board
of advising organizations both large and small                                                                    of Directors.
has given me hands-on experience in business            HSV’s backbone has long-been golf, but we also
planning, profit/loss ratios, marketing and sales,      need to capitalize on our other attributes -- such as
Human Resources, and Payroll Management.                trails, beaches, lakes, and alternative recreation. All

                                                                                                                               ExploreTheVillage.com                   7
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Robert McLeod
                            Hello fellow property       Many more that are not in existence any longer            Oregon and Washington have turned into northwest
                            owners. This is Robert      because of mergers and acquisitions. I have received      versions of California. I grew up in Portland Oregon
                            McLeod. I am relatively     many awards including IBM’s Business Partner of           and have watched it turn into a place I do not want
                            new to Hot Springs          the Year seven years in a row. Our major clients          to call home. We very nearly purchased a home
                            Village. I moved here       were BP, Nike, Shell International, Fox, Baxter           in Savannah Lakes. Luckily, we found Hot Springs
                            from Oregon in 2019.        Pharmaceutical, State of Oregon, Microsoft,               Village. We are extremely happy here.
                            I am a US Army combat       Costco, Starbucks, Portland Trailblazers, Columbia
veteran 1968-70.                                        Sportswear and many small to medium businesses            Having traveled to many countries in the world,
                                                        along with cities and counties mostly in Oregon and       the U.S.A. is the best place to live and Hot Springs
I have degrees in Business and Accounting. I            Washington. One of our business units supported           Village is the best place in the U.S. I would like to
attended Portland State University, Harvard             Cascade General the largest dry dock on the west          help keep and improve HSV the jewel that it is.
University, and Wharton.                                coast. Another business unit supported our own
                                                        complete software sales and service bureau for            I believe my skills running small businesses,
I am a seasoned professional and effectual leader       telephone companies from California to Alaska and         negotiation, proposal preparation and response,
with a proven ability running consulting businesses.    as far east as Texas.                                     people management, marketing, sales, and budgeting
I have extensive marketing, sales, budgeting and                                                                  would be an asset to the board. I am new so I do
planning experience managing people and projects.       My wife and I have travelled around the world for         not have any preconceived notion of what is wrong.
I was the driving force behind three different          many years on our Sailboat and RV. Most recently          I would give the board a fresh look at the problems
consulting businesses in the Pacific Northwest.         spending two full years travelling the United States,     and opportunities.
All were very successful. I partnered with major        Canada, and Mexico looking for our final home. We
corporations such as IBM, Microsoft, and Oracle.        knew we did not want to settle back in the Northwest.

                            Marcy G. Mermel, CCIM, CAC
                           First of the common          from holding corporate officer positions - mitigating     (SBA) lending with two National firms as AVP of
                           issues this election         serious conflicts of interest.                            their Midwest territories, then my own consulting
                           is    Assessments.      I    A Board Director must have an understanding of            firm from 2001 to 2015. Please see my complete CV
                           support remaining an         what a POA/HOA is and consist of experienced              on marcymermel.com for more details.
                           assessment plus fee-         leaders having (or the willingness to acquire)
                           based community. I           competencies in financial analysis, group/public          After being a 25+ year visitor, I purchased a home in
                           do not agree with an         communications, fair and decisive group decision-         2011 and became a fulltime resident in 2013.
                           assessment      increase     making, and an aptitude for strategic planning with
before we fully know and are in control of our          measurability and metrics.                                I have served as a POA Board Director (2015-
spending. I urge the creation of AdHoc Project                                                                    2018) and Parliamentarian/Corporate Secretary
Councils addressing first an audit/restatement of       I seek a Board willing to engage as a working entity      in 2020 (resigned on 9/16/20 due to mother’s death
the 2021 budget with socio-economic applications        and assist in all areas, at this critical juncture.       and extended stay in Chicago). I am the Creator/
and reasonable compensation. Second, an audit of                                                                  Facilitator of the original Village Values (2016),
2018-2020 spending, and third, an audit/statement       Directors must have the ability to prioritize without     and served as Director on the Library and Chamber
of deferred maintenance with real supporting data.      prejudice, influence, or ego, and possess the integrity   Boards. I am a trained Facilitator in Business
                                                        to act on promises made, even when difficult; with        Visioning/Goal Setting and have been utilized by our
Fiduciary Responsibility - The Board’s responsibility   the fortitude to admit a mistake when made, whether       Finance & Planning Committee’s Strategic Planning
to the Property Owners – must include                   in policy or employment, and act swiftly to correct.      Workgroup and the HSV Chamber of Commerce.
Accountability and Notice. which have been              I am and will remain the nature and essence of this
excluded for years because these two components         Board Director as I ask you to vote for Marcy Mermel      Why I wish to serve? The Village deserves the
require true Transparency.                              in 2021.                                                  opportunity to once again thrive in the image and
                                                                                                                  intent in which it was created.
Governing Documents and needed structure                I hold a BS in Business Administration from the
require reinstatement of Roberts Rules of Order –       University of Illinois, 1978.                             More information please go to marcymermel.
they manage meetings and are found throughout                                                                     com, email me at mgmermel@msn.com, or call
our Bylaws/Policies.       Also, utilize telephone/     I was a CCIM-Credentialed Illinois Licensed               312.925.2020
email voting in emergencies only; minimize secret       Commercial RE Broker from 1984 to 2015 as well as
meetings, reinstate all Financial Policies/spending     a RE Instructor from 1985 to1994. For most of my
limits enacted in early 2020, and prohibit employees    career, I worked in Small Business Administration

8
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
Gary Belair Advocate 1/2 1.14.21.qxp.qxp_Layout 1 1/14/21 6:39 PM Page 1

                                                                               Vote for Gary Belair
                                                                            • Trained for Leadership
                                                                            • Now Chairs the HSV Finance and Planning
                                                                              Committee
                                                                            • President of the Board three years at previous
                                                                              homeowners’ association
                                                                            • Held various positions, including supervisory
                                                                              and managing contracts 27 years in past
                                                                              employment
                                                                            • Designed, staffed and managed a business
                                                                            • Commissioned officer in the U.S. Army with an
                                                                              active duty tour in Vietnam
                                                                            • Bachelor of Science in Business

                                                                               A vote for Gary will help him be part of
       Professionalism Does Not Retire!                                      securing the future for Hot Springs Village.
  Joanie Corry Advocate 1/4pg 1.14.21.qxp_Layout 1 1/14/21 1:00 PM Page 1

                                                                             IMPORTANT NUMBERS
          JoAnne (Joanie) Corry
        For POA BOARD OF DIRECTORS                                           EMERGENCY ....................................................................... 911

                                                                             FIRE NON-EMERGENCY .............................. 501.922.2210

         Over the last 6 months,                                             POLICE NON-EMERGENCY .........................501.922.0011
         I have served HSV’s                                                 ADMINISTATION ............................................501.922.5556
         property owners on the                                              BOOK TEE TIMES ...........................................501.922.2858
         POA Board and have                                                  ANIMAL SHELTER..........................................501.922.6547
         learned much about
         our community                                                       EAST GATE (HWY 5)..................................... 501.922.5015

                                                                             WEST GATE (HWY 7) ...................................501.922.1640
         I have the professional background and
         experience to work for the property                                 WAYPOINT AT DESOTO MARINA ...............501.922.5511

         owners to help our Village grow and                                 DESOTO RECREATION/PICKLEBALL.....501.984.0468
         retain our precious amenities.                                      CORONADO FITNESS

        I ask for your trust and your vote.                                      CENTER & INDOOR POOL ..................... 501.922.1230

                                                                             CORONADO COMMUNITY CENTER ........ 501.922.5050
        In return, you have my promise that I will                           CORONADO LIBRARY..................................501.922.3555
        dedicate myself to making HSV all that it
                                                                             CORONADO TENNIS CENTER .................. 501.922.5054
        can possibly be.
                                                                             PONCE DE LEON CENTER/WOODLANDS
                                                                                 AUDITORIUM ..............................................501.922.4231
                                                                                                                ExploreTheVillage.com                  9
Advocate ARE YOU CONNECTED? - How to keep up with everything in Hot Springs Village - Hot Springs ...
COVER STORY

                     ARE YOU
                  CONNECTED?
                                      There are many ways to stay
                                     connected to the pulse of Hot
                                  Springs Village. Over the following
                                      pages we’ll show you all the
                                   avenues you can take to connect
                                    and stay informed about all the
                                      wonderful things happening
                                          here in the Village.

10   The Advocate | SPRING 2021
L I V ING YOUR BEST LIFE ON L I N E

HOW TO USE
explorethevillage.com
In 2020, your Property Owners’
Association invested time and talent in                    https://www.explorethevillage.com/

making our official website better and
easier to use. If you haven’t visited this
site lately, you haven’t seen all we’ve done
to share the Village with the world and
to improve the online experience for our
members.

The Home Page
The starting point of explorethevillage.
com is an introduction to people who are
just getting to know us. On this page you
will find:

• A 2-minute Video Tour that covers our
most popular amenities, including golf,
fitness, tennis, pickleball, pools, dining,
trails and more

• The Advantages of living in Hot Springs
Village, including our cost of living,         CAREERS A link to our jobs page.                 GOLF & RECREATION Golf, Lakes &
natural setting, and community spirit          The Property Owners’ Association has             Boating, Trails & Rides, Fitness & Pools,
                                               many full-time and part-time career              Racquet Sports, Bowling Sports, Parks &
• Links to Testimonials from residents,        opportunities.                                   Picnics, and Outdoor Adventures.
the latest news stories, home builders, real
estate agent partners, and our Discovery       SOCIAL MEDIA LINKS to our                        LIFESTYLE Arts & Entertainment,
                                               Facebook, Instagram, YouTube, and                Clubs & Organizations, Testimonials, and
Packages.
                                               Twitter pages.                                   a link to our activities Calendar.
At the top of the home page you’ll see
                                               The second row is our primary navigation         COMMUNITY Restaurants, Public
two levels of site navigation. The top row
                                               bar. It has links to all the key pages for       Safety, Churches, Schools, Healthcare,
includes:
                                               people interested in learning more about         Military Advantages, information on
                                               Hot Springs Village. Clicking on each            cities in our region, and a link to our
MEMBERS This link takes you to all the
                                               of the six headers provides a dropdown           News blog.
online resources for our members. We’ll
cover the Members section later.               menu of pages:
                                                                                                Th
                                                                                                 eHOT SPRINGS VILLAGE logo
                                               WELCOME About Us and Cost of                     at the top center will take you back to the
SEARCH This allows you to search for                                                            home page from any page on our website.
all occurrences of a word or phrase to         Living.
see everywhere it appears on our site,                                                          Tell your friends that exploring the Village
including the members section.                 FIND A HOME Builders, Real Estate
                                               Partners, and the Hot Springs Village            is as easy as explorethevillage.com!
CALENDAR This links you to our                 Board of Realtors®
activities calendar, where you can sort by
category or see everything.                    VISIT US Discovery Packages, Vacation
                                               Rentals, Come Play Golf, and a Contact
                                               form for any questions.

                                                                                                           ExploreTheVillage.com           11
J U ST F O R YOU

THE MEMBERS SECTION OF
explorethevillage.com
When you click on the green                   FORMS                                         LOCAL WEATHER
MEMBERS tab at the top of                     Registrations and Applications for just       The Weather Channel® page on current
explorethevillage.com, you’ll be taken to     about everything, including your vehicles,    conditions in Hot Springs Village.
a section we’ve set aside just for current    boats, pets, and private golf carts.
members and residents of Hot Springs                                                        CONTACT HSV POA
Village. There are four areas of this         CONTACTS                                      Addresses, phone numbers and operating
Members home page:                            Addresses, phone numbers and operating        hours for POA administration and
                                              hours for POA administration and              amenities, plus a convenient online contact
1 The navigation bar that includes            amenities, plus a convenient online contact   form for communicating with your POA.
Services, Governance, Golf & Recreation,      form for communicating with your POA.
Forms and Contacts                                                                          PROPERTY OWNERS HANDBOOK
                                          2 Quick Links                                     This downloadable and printable
2 Quick Links along the side, linking you This handy side bar appears on most pages         document contains important, up-to-date
to the pages our members visit most often of the Members Section. Quick Links is a          information such as key phone numbers,
                                          list of pages you’re likely to use often.         membership fee structures, public safety
3 Links to pages that require a                                                             information, healthcare provider contacts,
member login                              This includes:                                    local news and media outlet formats,
                                          ACTIVE ADVISORIES                                 along with additional relevant information
4 Links to publicly available information Provides current news on closures and             geared towards residents.
that members use to stay in the know      operational changes such as road closures.
                                                                                            3 Links to pages that require a
1 Navigation Bar                              COURSE CONDITIONS,                            member login:
The navigation bar is organized into topics   PICKLEBALL CONDITIONS,                         These six links take you to pages that
to explore.                                   COURT CONDITIONS                              can only be reached after you login to
                                              These sections are updated daily to provide   the members portal. You will need your
SERVICES                                      golfers, pickleball players and tennis        member number and password.
Animal Services, a directory of Clubs,        players current conditions and tips for
Organizations and Businesses, Emergency       using their favorite sports facilities.       ASSESSMENTS & UTILITIES
and Healthcare Services, Permitting and                                                     Check your account statements, golf
Compliance, Public Utilities, Streets and     GATE ACCESS                                   rounds history, edit your profile and keep
Sanitation.                                   This is the fastest way to request            current on your transactions with the
                                              permission for your guests to enter our       POA.
GOVERNANCE                                    East and West Gates.
Documentation of Property Owners                                                            GATE ACCESS
Association business. Board Members and       VACATION WATCH FORM                           This is the fastest way to request
Meeting Minutes, Committees, Financial        A form to advise Hot Springs Village          permission for your guests to enter our
Reports, Governing Documents, Mission,        Police when you’ll be away from home.         East and West Gates.
and POA Leadership.                           They’ll keep an eye on your home while
                                              you’re gone.                                  PASSES & REGISTRATIONS
GOLF & RECREATION                                                                           Enables you to register your boat, private
Amenity Contacts, Coronado Library, Dog       SUBDIVISION RECORD PLATS                      golf cart, vehicles, and pets. You can even
Park, Event Tickets, Golf, Golf Calendar,     Very detailed diagrams and data on every      buy an annual Dog Park pass and sign up
Recreation Calendar, Lakes, Outdoor Pool,     residential neighborhood in Hot Springs       for GHIN (Golf Handicap Information
Pickleball, Recreational Fees, RV Park,       Village.                                      Network).
Tennis, and Trails.

12    The Advocate | SPRING 2021
BOOK A TEE TIME                                         RECREATION & GOLF CALENDAR COMMITTEE CALENDAR
Allows you to reserve an available time                 Our activities calendar, where you can sort A calendar dedicated to meetings of our
that hasn’t already been reserved through               by category or see everything happening     Board of Directors and its committees.
the Golf Lottery. This page is for tee times            on a given day.
less than 5 days in advance.                                                                        CLUBS & ORGANIZATIONS
                                                        EVENT TICKETS                               A directory full of contact information for
GOLF LOTTERY                                            Learn about live entertainment and          hundreds of organizations and businesses
Where you request tee times 5 to 14 days                purchase tickets to events in Hot Springs   throughout Hot Springs Village.
in advance.                                             Village.
                                                                                                    NEWS
RESERVE A COURT                                         SIGN UP FOR E-NEWS                          Our blog of Hot Springs Village stories,
Schedule your times at our Coronado                     A form that puts you on our email list. Not past and present.
Tennis Center.                                          only will you receive our weekly Village
                                                        Digest, but you’ll be alerted of other
4 Links to publicly available                           important news when it happens. This
information:                                            is the most popular way for Hot Springs
These six links take you to pages that                  Village members to stay informed.
are accessible to everyone, without a
member login.

                   https://www.explorethevillage.com/members

                     1
                                                                                                                             2

3

4

                                                                                                                ExploreTheVillage.com        13
J U ST F O R YOU

Sign-Up for E-News!
Do you have an email address? If
you don’t, it’s easy to get one. See                 https://www.explorethevillage.com/members/e-news

the instructions below on how to
get one. If you do, then you can
be on our “E-News” (electronic
news) distribution list in a matter of
minutes. Just go to the MEMBERS
section on explorethevillage.
com and click on “Sign Up for E-
News” at the bottom of the Quick
Links bar. That will take you to a
page that looks like this:

It’s that simple, and you don’t need
a member number to sign up. Once
you’re signed up, you will receive
our weekly Village Digest, and
you’ll be alerted of other important
news when it happens. Thi s is the
most popular way for Hot Springs
Village members to stay informed.
Don’t be left out. Sign up today!

                                         Don’t have an email address? It’s easy (and free) to get one!
                                         Whether you use a computer, a tablet, a mobile phone, or all three, you need
                                         an email address to communicate with friends, organizations and businesses.
                                         Many companies provide free email accounts that are easy to set up. Some of
                                         the most popular email brands are Gmail from Google, Yahoo! and Hotmail,
                                         but there are many others to choose from. Ask a friend or relative to help you
                                         get started on email. It’ll open up a whole new world for you!

14   The Advocate | SPRING 2021
S O CIAL MEDIA

Like our Facebook Page!
Facebook is the most popular social          • Hot Springs Village Tennis Center:                          • Hot Springs Village Police
media platform in the United States.         facebook.com/coronadotenniscenter                             Department: facebook.com/
Americans of all ages learn, connect,                                                                      HotSpringsVillagePoliceDepartment
collaborate and share on Facebook.           • Coronado Fitness Center:
Our Hot Springs Village Facebook             facebook.com/Coronado-Fitness-                                There are many other groups in Hot
audience grew 22% in 2020.                   Center-1455405574712662                                       Springs Village with Facebook pages.
Members and fans of the Village                                                                            Many of these are not affiliated with
learn lots of fun and interesting            • Hot Springs Village Fire                                    the Hot Springs Village POA and we
things about activities and events           Department: facebook.com/                                     do not control their content.
in our community through our                 HotSpringsVillageFireDepartment
Facebook page. We post something
new every day!
                                                                 https://www.facebook.com/HotSpringsVillageArk

If you don’t have a Facebook
account, it’s easy to start one, for free.
Visit facebook.com and follow the
directions to Sign Up.
If you’re already a Facebook user, go
to our official page at facebook.com/
HotSpringsVillageArk. Near the top
of our page, you will see a box with
a “thumbs-up” icon and the word
Like. Click on that button, and you’ll
see regular updates from us in your
Facebook News Feed.

In addition to our official, main
Facebook page, you can also find
separate pages for other POA-owned
amenities, including:
• Hot Springs Village Parks &
Recreation: facebook.com/
HotSpringsVillageRecreation

                                                                                                                   ExploreTheVillage.com     15
S O CIAL MEDIA

Stay Connected with the
Business World on LinkedIn
Too often dismissed as “a site        https://www.linkedin.com/company/hot-springs-village-poa/

just for people looking for a job,”
LinkedIn is much more than a
help-wanted site. With LinkedIn,
you can stay connected to people
from your professional life, learn
new ideas from business and
industry, and create your own
online resume. Go to LinkedIn and
get yourself linked in!

Instagram and Twitter
INSTAGRAM
In addition to our popular
Facebook page, Hot                                                                                TWITTER
Springs Village can also                                                                          Twitter is known as
be found on other social                                                                          microblogging site. Twitter
media platforms, including                                                                        users post and interact
Instagram.                                                                                        with messages known as
                                                                                                  “tweets.” A tweet is limited
You might think of                                                                                to 280 characters. Follow
Instagram as a lightweight,                                                                       Hot Springs Village at
more portable version of                                                                          @hsvpoaAR on Twitter. If
Facebook. It’s a good app                                                                         you don’t have a Twitter
for your mobile phone, with                                                                       account, sign up at
more photos and fewer                                                                             Twitter.com.
words. Instagram is social
media for people with a
short attention span. You
can start your Instagram
account at Instagram.com.
16   The Advocate | SPRING 2021
S O CIAL MEDIA

Our Two YouTube Pages

When you want to watch what’s
happening in Hot Springs Village,
                                                https://www.youtube.com/channel/UCDOUoaPOEsdMwgQzHVFpl4A/videos

go to YouTube. We have two
YouTube pages.

THE FUN SIDE:
Our Explore the Village YouTube
Page. This is our collection of
short videos that showcase how
we live our best lives here in Hot
Springs Village. We encourage you
to share these videos with your
friends who want to know more
about our lifestyle here. The high-
light of this page is our new Video
Tour. Just over two minutes in
length, this Video Tour covers the
biggest highlights of Hot Springs                                                  https://www.youtube.com/user/HSVPOA/videos

Village living and amenities.

                   THE BUSINESS SIDE:
                   Our Hot Springs Village OFFICIAL
                   Page. This is where you can go
                   to watch live and recorded POA
                   Board meetings, committee
                   meetings, and presentations from
                   community officials and experts.
                   Our weekly Village Digest will
                   provide links to live streams and
                   recordings of important meetings
                   on this page, so be sure to sign up
                   for e-news.

                                                                                                                                ExploreTheVillage.com   17
Hot Springs Village
895 DeSoto Blvd.
Hot Springs Village, AR 71909

CONNECT WITH US!
WEB: EXPLORETHEVILLAGE.COM

WEB: EXPLORETHEVILLAGE.COM/MEMBERS

VILLAGE DIGEST: EXPLORETHEVILLAGE.COM/E-NEWS

sFACEBOOK: FACEBOOK.COM/HOTSPRINGSVILLAGEARK

YOUTUBE (MARKETING): BIT.LY/3CLY4WT

YOUTUBE (OFFICIAL BUSINESS): YOUTUBE.COM/USER/HSVPOA

INSTAGRAM: INSTAGRAM.COM/HOTSPRINGSVILLAGE

TWITTER: TWITTER.COM/HSVPOAAR

LINKEDIN: LINKEDIN.COM/COMPANY/HOT-SPRINGS-VILLAGE-POA
You can also read