Alicia Benson Workplace Solutions, Global Senior Director 2020.08.24 - Santa Rosa Metro Chamber
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Alicia Benson 2020.08.24 Workplace Solutions, Global Senior Director
• Intro to Alicia
• About Keysight
• Santa Rosa Facility
• Covid-19 Timeline
• Keysight Actions
• Guiding Principles
• Working @ Office Considerations
• Discussion – 5 min
• Working @ Home Considerations
• Discussion – 5 min
• Q&A
2
ABOUT ME
24 years of experience at HP/Agilent/Keysight
• Spectrum Analyzer Assembler/ Electronic Tech (3 yrs)
• Graphics Design (3 yrs)
• Supervisor Quality/ISO Compliance/Training (2 yrs)
• Manager Metrology/Calibration & Repair (4 yrs)
• Manager Quality Engineering/Hardware Test Center (4 yrs)
• Global Senior Manager WPS (6 yrs)
Workplace Solutions Personal – Santa Rosa Born & Raised
Global Senior Director • Enjoy Camping, swimming, dinner with friends
• San Francisco Giants Baseball Fans
Education
• Married for 18 years to Blair.
• Electronic Tech Certificate
• 16 year old twins, Jack & Maya.
• Sup/Management Program
• 2 dogs, 2 cats • Bachelor of Science
Applied Economics
University of San Francisco
Chamber - Keysight Covid-19 Discussion 3
Chamber - Keysight Covid-19 Discussion 4
Chamber - Keysight Covid-19 Discussion 5
Santa Rosa Details
• 195 Acres
• 2100 Workers
• ~ 800 must work on site
• ~1300 can work from home
• 700,000 sq. ft.
• 5 buildings
• Manufacturing, R&D, and
office workers
Chamber - Keysight Covid-19 Discussion 6
HIGH LEVEL VIEW
Chamber - Keysight Covid-19 Discussion 7
Chamber - Keysight Covid-19 Discussion 8
CONSISTENT & GLOBAL DIRECTION SET BY CEO
My Focus Today
EMPLOYEES CUSTOMERS COMMUNITY
Health & Safety of Support for Customers Helping Local
Employees & Their Providing Critical Communities
Families Infrastructure & Essential
Services
Chamber - Keysight Covid-19 Discussion 9
WORKING IN THE OFFICE W O R K I N G AT H O M E
• Physical Distancing • Provision of Office Equipment
• Handwashing & Hygiene • Flexible Working Hours
• Face Coverings • Collaboration Technology
• Sanitization • Training
• Temperature Checking • Frequent Manager Check Ins
• Self Declaration Forms • Training for Managers New to Remote Employees
• Team A, Team B for critical processes • Create a sense of community when we can’t be together
• Only employees who MUST work in the office are allowed in the • Working at home with children in remote learning
office
• Testing, Contact Tracing & Quarantine
• Remote learning for children means kids are at home
Chamber - Keysight Covid-19 Discussion 10ALWAYS FOLLOW EVER EVOLVING GUIDELINES FROM CDC, WHO & KEYSIGHT MEDICAL DIRECT OR
Physical Distancing Handwashing & Hygiene Face Coverings
• Marking Floors • Determine which sanitizers are appropriate • Given shortage, provide employees with
instructions & encourage “sewing circles”
• Conference Room Limits • How to properly use them
• Acknowledge that they are uncomfortable, but
• Train Management & Employees • Purchase (major shortage) mandatory
• Covid-19 Leads monitor and report gaps • Process & owner to maintain stock • Masks protect others from
in adherence you
• Corrective action – Zero Tolerance • Consistent messaging –
• Non-compliance results in being sent required 100% of the time
home & possible disciplinary action when in the building. This is
a behavioral issue, don’t
allow requests for
exceptions….exceptions will
never end & the behavior
will not become automatic.
Chamber - Keysight Covid-19 Discussion 11ALWAYS FOLLOW EVER EVOLVING GUIDELINES FROM CDC, WHO & KEYSIGHT MEDICAL DIRECT OR
Site Sanitization Consideration Temperature Checking Self Declaration Forms
• Door Handles • Store bought hand-held
• Consider leaving restroom doors open thermometers are not made for
hundreds of uses per day, but ok for
• Involve employees in sanitization….clean small number of employees.
their own desk or work area before & after
using • Have a backup in case it breaks
• Janitorial staff trained & protected w/PPE • Make protocol clear when fever is
• Create protocol for break area. above the limit
• Sanitize microwave & refrigerator handle before
& after using • Sanitize equipment before & after
• Provide bottled water • No employee penalty for having a
• Eliminate candy dishes fever! Thank them for not coming in.
• Grab & Go Food
• Employees don’t “know” they have
• Socially distance lunch tables that employees
sanitize after use fever….we have many examples of
• Tables marked with # of people who can sit an employee with a fever who feels
• Encourage use of outdoor spaces
fine.
Chamber - Keysight Covid-19 Discussion 12ALWAYS FOLLOW EVER EVOLVING GUIDELINES FROM CDC, WHO & KEYSIGHT MEDICAL DIRECT OR
Team A, Team B Restrict Site Access Contact Tracing & Quarantine
• For the most critical customer facing • Employees on site can only work on • Follow CDC Guidance
processes that must be done in the office, site. All else work from home.
separate the team into 2 groups, allowing • Test the process before you have a
time in between for sanitization. • Employees who do not need to be in case. Walk through different
• Simplifies contact tracing if necessary &
the office put office workers at risk. scenarios.
maintains the ability to keep the business • Invalid reasons for needed to be in
running if 1 team must self quarantine.
the office:
• Meeting Efficiency
• Don’t have a monitor at home (provide a
monitor)
Sanitize • Don’t have a comfortable chair at home
(provide a chair)
• I miss my friends/colleagues
• The discussion must be face to face
Chamber - Keysight Covid-19 Discussion 13W H AT H AV E Y O U S E E N T H AT W A S E F F E C T I V E O R C H A L L E N G I N G @ T H E O F F I C E ?
Effective Challenges
• • People not wearing masks? How to encourage it? Set
expectations with Managers, lead by example. Train employees,
• make it mandatory. Consequences are important – at keysight non-
compliance can result in removal from the site for the day or
corrective action. Safety is taken very seriously. So far, very limited
number of employees have not complied.
• Managers who are too fearful of covid. What to do? Education
and training on safety processes & procedures. Make sure you are
using fact-based info from the CDC or WHO.
Chamber - Keysight Covid-19 Discussion 14ALWAYS FOLLOW EVER EVOLVING GUIDELINES FROM CDC, WHO & KEYSIGHT MEDICAL DIRECT OR
Provision of Office Equipment Flexible Working Hours Collaboration Technology
• Encouraged employees to take office • Working at home can be distracting & • Lead by example, turn that camera
equipment home. more flexibility in work hours is on!
• Where the new items are required, needed.
provided instructions to order what’s
needed for them to be safe & productive.
• Enjoy the occasional interruption to a
Zoom call (dogs barking, kids
laughing).
Chamber - Keysight Covid-19 Discussion 15ALWAYS FOLLOW EVER EVOLVING GUIDELINES FROM CDC, WHO & KEYSIGHT MEDICAL DIRECT OR
Employee Training Frequent Manager Check-Ins Wellness
• Point them to training on collaboration tools • Set expectation for manager check Ins. • Create dedicated social media page to
Recommend 1X per week. allow employees to share things they would
• Expectations on start / stop time is clear normally share by the water cooler or at
and allows flexibility for kids, shopping, etc. • Turn on Video lunch.
• Remind them to call or use video as tone • Ask how employees are doing…personally. • Allows employees to stay connected.
can be lost in email
• Ensure they know what resources are
• Communicate, communicate, communicate available to them if feeling anxious or
depressed.
• Ask what’s getting in the way of them being
productive. • Encourage vacations….even though we
can’t go many places, still need a break
• Don’t assume it’s not working. from work.
• Respect boundaries (weekends, holidays)
Chamber - Keysight Covid-19 Discussion 16W H AT H AV E Y O U S E E N T H AT W A S E F F E C T I V E O R C H A L L E N G I N G @ H O M E ?
Effective Challenges
• Fun way to connect, ask employees what people are doing instead • How to keep employees connected? Social Media pages seems to
of commuting. be very effective. Share meals, photos of kids. Have Zoom calls
where everyone makes a dish together, or a wine tasting (video
• Take the time at the beginning & end of meetings to see how people on!). Recreate your favorite painting at home, share music together.
are doing personally.
• What if the CDC guidance is less restrictive, than local? Keysight
always goes with more restrictive.
• How to convince leadership that employees are productive. Survey
employees, managers should have clear deadlines & follow up, ask
IT to measure company level email or meeting traffic before/after.
Chamber - Keysight Covid-19 Discussion 17DISCUSSION
• When will domestic & • •
international travel open up for
keysight? It depends on
transmission rates.
Chamber - Keysight Covid-19 Discussion 18Chamber - Keysight Covid-19 Discussion 19
General Sites
Buckingham Palace, London https://www.royal.uk/virtual-tours-buckingham-palace
Colosseum, Rome https://tinyurl.com/thrprzf
Museums
Machu Picchu https://www.youvisit.com/tour/machupicchu?pl=f
Anne Franke Museum, Amsterdam, Netherlands https://www.annefrank.org/en/museum/web-and-digital/
Northern Lights https://explore.org/livecams/aurora-borealis-northern-lights...
British Museum, London https://britishmuseum.withgoogle.com/
Pyramids https://www.tripsavvy.com/virtual-field-trip-pyramids-125920...
Guggenheim, Bilbao, Spain https://www.guggenheim-bilbao.eus/en
Stonehenge https://tinyurl.com/wz3xgz7
Hermitage Museum, St Petersburg, Russia https://www.youtube.com/watch?v=49YeFsx1rIw&feature=youtu.be
Street Art with Google https://streetart.withgoogle.com/en/
Louvre Museum Paris https://www.louvre.fr/en/visites-en-ligne
Taj Mahal, Agra, India https://tinyurl.com/qpz7vmt
MASP, Sao Paolo, Brazil https://masp.org.br/en
The Great Wall Of China https://www.thechinaguide.com/destination/great-wall-of-chin...
Met Museum, New York https://www.metmuseum.org/art/online-features/met-360-projec...
Tour of Rome, Italy https://tinyurl.com/s5vlzbc
Musée d’Orsay, Paris https://m.musee-orsay.fr/en/home.html
Musei Vaticani, Vatican City http://www.museivaticani.va/content/museivaticani/en/collezi...
AirPano https://www.airpano.com/
Museum Of London Docklands https://www.museumoflondon.org.uk/about-us/business-services/venue-hire/museum-london-
Berliner Philharominker https://www.digitalconcerthall.com/en/home
docklands/virtual-tour
ExoPlanets NASA https://exoplanets.nasa.gov/
Legoland https://www.legoland.dk/en/accommodation/hotel-legoland/virt...
National Gallery Of Arts, Washington DC https://www.nga.gov/
NASA, Langley Research Centre https://oh.larc.nasa.gov/oh/
National Gallery, London https://www.nationalgallery.org.uk/visiting/virtual-tours
The Kennedy Centre https://www.kennedy-center.org/digitalstage/
National Museum Of US Air Forces https://www.nationalmuseum.af.mil/
Walt Disney Parks https://tinyurl.com/v7qano5
Natural History Museum, London https://artsandculture.google.com/streetview/the-natural-his...
Wellcome Collection https://my.matterport.com/show/?m=rMGsprcVCAR
Palestine Museum https://www.palmuseum.org/ehxibitions/virtual-exhibitions
Zoos
Picasso Museum, Barcelona http://www.bcn.cat/museupicasso/en/museum/presentation.html
African Animals https://explore.org/livecams/african-wildlife/african-animal...
Rijksmuseum, Amsterdam, Netherlands https://artsandculture.google.com/partner/rijksmuseum
Atlanta Zoo https://zooatlanta.org/panda-cam/
Royal Academy Of Arts, London https://britishart.yale.edu/
Cincinnati Zoo https://www.facebook.com/events/2915534028492292/
Salvatore Dali Museum, Figueres, Spain https://www.salvador-dali.org/en/museums/dali-theatre-museum-in-figueres/visita-
Dublin Zoo https://www.dublinzoo.ie/animals/animal-webcams/elephants/
virtual/#
Edinburgh Zoohttps://www.edinburghzoo.org.uk/webcams/panda-cam/
Tate Britain, London https://www.tate.org.uk/visit/tate-britain/display/walk-thro...
Explore.org Live Cams https://explore.org/livecams
Flamingo Land https://www.flamingoland.co.uk/virtual-tour/
The J. Paul Getty Museum, Los Angeles, United States https://artsandculture.google.com/partner/the-j-paul-getty-m...
Florida Aquarium http://www.flaquarium.org/sea-span
The Museum of Flight - https://museumofflight.org/Explore-The-Museum/Virtual-Museum...
Hirakawa Zoo, Japan https://hirakawazoo.jp/animal/movie
The National Museum of Computing on Bletchley Park https://britishart.yale.edu/
Uffizi Gallery, Florence, Italy https://artsandculture.google.com/partner/uffizi-gallery
International Wolf Centre https://wolf.org/wolf-cams2/
US Holocaust Museum https://www.ushmm.org/information/exhibitions/online-exhibit...
Kansas City Zoo https://www.kansascityzoo.org/ouranimals/list-of-animals/kin...
Van Gogh Museum, Amsterdam, Netherlands https://artsandculture.google.com/partner/van-gogh-museum
Melbourne Zoo https://www.zoo.org.au/animal-house
Virginia Living Museum https://thevlm.org/visit/about-us/covid-19-update/natural-ed...
National Aquarium, USA https://www.aqua.org/Experience/live
Women's History Museum, Virginia, USA https://www.womenshistory.org/womens-history/online-exhibits
National Zoo, Washington DC https://nationalzoo.si.edu/webcams
Yale Centre For British Art https://britishart.yale.edu/
Osaka Zoo http://www.wombat-tv.com/
Tourist Destinations
San Diego, California, Zoo https://zoo.sandiegozoo.org/live-cams
Smithsonian, Washington DC https://nationalzoo.si.edu/webcams
Yellowstone National Park https://www.nps.gov/yell/learn/photosmultimedia/virtualtours...
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