Barclays tariff for personal customers - Our bank charges explained October 2018

 
Barclays tariff
for personal customers
Our bank charges explained

October 2018
Contents
3    About our tariff
     – What’s covered by the tariff
     – If you have an older account
4    Account and Pack fees
     – Monthly charges for current accounts and Packs
     – Eligibility and fee for Barclays Blue Rewards
     – Eligibility for Premier Banking
6    Charges for using your debit card
     – Charges in the UK and abroad
     – Deciding whether to pay in sterling or in the local currency
7    Borrowing from us
     – Daily fees and other charges for arranged overdrafts
10   Charges for Emergency Borrowing and Unpaid Transactions
     – Emergency Borrowing Fees
     – Unpaid Transaction Fees

12   Charges for other services
     – Charges for services you may use less often, which you
       pay for individually

15   Other important information
     – How and when fees will be taken from your account
     – What to do if you don't want your new account
     – How to complain or give us feedback
17   Glossary of Terms

19   Financial Services Compensation Scheme
     – Information about the protection of your eligible deposits

2    Barclays tariff for personal customers
1 About our tariff
The tariff tells you what we charge you for banking services: how
much; and when. It forms part our agreement with you when you
choose to bank with Barclays
The tariff sets out fees and charges for the current accounts
and services we offer in the UK. It covers the accounts listed in
Section 2.
 i If you opened your account a while ago and it’s not one
    we still offer to new customers, this tariff won’t apply to it.
    You can get the tariff for older accounts (such as
    Additions accounts) by asking in branch or visiting
    barclays.co.uk/welcomepacks
 i If you have a savings account or want to know about interest
    rates on certain current accounts, you’ll find interest rates
    for your savings account in our leaflet ‘Rates for Savers’, and
    interest rates for certain current accounts in our leaflet ‘Credit
    Interest Rates for Current Accounts’. You can get these from
    any of our branches.
 i O
    ur fees and charges are also summarised in a Fee
   Information Document (FID) available for each product. This
   is a standardised form that providers of personal current
   accounts will make available to allow you to compare products
   more easily. You can ask us for a FID in branch or find one at
   barclays.co.uk/rca
These charges and fees are correct as at 8th February 2018, but
are subject to change. We can change our charges and fees as set
out in the Retail Customer Agreement.

                                                                         3
2 Account and Pack fees
This section includes monthly fees for Packs, and eligibility for   Eligibility and fee for Barclays Blue Rewards
Barclays Blue Rewards and Premier Banking.
                                                                    To be eligible for Barclays Blue Rewards, you must do two things
                                                                    each calendar month:
                                              Monthly fee for
                                              maintaining the       1 Pay in at least £800 into your nominated current account
Account type                                  account               2 Pay the monthly fee of £3
Barclays Bank Account                         none                  You can join Barclays Blue Rewards with any eligible current
                                                                    account. If you have a Barclays Basic Current Account, a Young
Premier Current Account                       none
                                                                    Person’s Account, BarclayPlus, a Foreign Currency Account, or a
Barclays Basic Current Account                none                  Barclays Wealth or Barclays Business Account, we’re sorry, but you
                                                                    can’t use these to join Barclays Blue Rewards.
BarclayPlus Account (for 11–16 year olds) none
                                                                    We charge a fee of £3 each month for Barclays Blue Rewards.
Young Person's Account                        none                  Your monthly fee will be taken from your nominated account on
                                                                    the 2nd working day of each month. The first monthly fee will
Student Additions Account                     none
                                                                    be taken in the month after you join Barclays Blue Rewards. It will
Higher Education Account                      none                  show in your statement as ‘Blue Rewards fee’.
                                                                    Please read the terms and conditions for full details of how to
                                                                    qualify and to remain eligible for Barclays Blue Rewards.
                                                                    If you’d like to know more about Barclays Blue Rewards please visit
                                                                    barclays.co.uk/bluerewards or visit your local branch.

4    Barclays tariff for personal customers
Eligibility for Premier Banking                                            Pack fees
To be eligible to join Premier Banking, you must have an annual            For a monthly Pack fee, you can add a Pack to your Barclays Bank
gross income paid into a Barclays current account of £75,000+              Account, Premier Current Account, Barclays Basic Current Account,
and/or £100,000+ saved or invested through Barclays.                       Student Additions or Higher Education Account to get the features
Eligibility for Premier Banking will be reviewed regularly and if you no   and benefits you want. You can't add Packs to other Barclays
longer meet the criteria, we will contact you with your options and        accounts. Fees are taken from your account on the first working
we reserve the right to move you from Barclays Premier Banking.            day of each month.
We may vary the eligibility criteria for Barclays Premier Banking from     To find out more about Packs, visit barclays.co.uk/
time to time.                                                              customisemyaccount or ask at a branch.
To find out more about Premier Banking, visit
barclays.co.uk/premierbanking or ask at a branch.                          Type of Pack                     Monthly Pack fee
                                                                           Tech Pack                        £12.50 a month
                                                                           Travel Pack                      £10.50 (increasing to £12.50
                                                                                                            January 2019) a month. 6
                                                                                                            month minimum term applies
                                                                           Travel Plus Pack                 £15.50 (increasing to £18.00
                                                                                                            January 2019) a month. 6
                                                                                                            month minimum term applies

                                                                           Get a discount for adding more packs
                                                                           When you add a second or third pack to the same bank account
                                                                           on which you already have a pack, you will receive a multi-pack
                                                                           discount of £2 for each additional pack added. That means
                                                                           you'll get a discount of £2 a month if you've got two packs and
                                                                           a discount of £4 a month if you've got three packs.

                                                                                                                                             5
3 Charges for using your debit card

If you use your debit card in the UK: Barclays will not charge        When using your debit card abroad some merchant terminals or
you for using your debit card in the UK when making purchases         cash machines may offer you the choice of paying for your
or cash withdrawals in pound sterling or when buying travellers’      transaction in sterling. If you choose to pay in sterling the 2.75%
cheques or foreign currency. A small number of cash machine           Non-Sterling Transaction Fee will not apply, but you should always
providers may charge a transaction fee but they should tell you       try to find out what the merchant or cash machine provider’s
about this on-screen before you commit to any transaction.            commission charges are and what exchange rate they are using,
                                                                      as overall it may be more expensive to pay in sterling.
If you use your debit card abroad or pay in a currency other
than pounds sterling (either abroad or in the UK): Barclays will
charge you a 2.75% Non-Sterling Transaction Fee for using your
debit card abroad when making purchases, cash withdrawals, or
when you are being refunded. This fee will also apply whenever
you do not pay in sterling, for example when you shop online on
some websites.
On top of this, if you're making a cash withdrawal over the counter
at a bank outside the UK (including Barclays), or using a cash
machine other than a Barclays cash machine or a cash machine
at a Global Alliance member bank, you'll also be charged a £1.50
Non-Sterling Cash Fee and the cash machine provider may apply
other charges.
Visa converts transactions into sterling using the Visa Exchange
Rate on the day it processes the transaction. This date may be
different to the day on which the transaction took place. Historic
exchange rate information is available on visaeurope.com

6    Barclays tariff for personal customers
4 Borrowing from us
If you are over 18, you can ask to borrow money through your         Arranged overdraft fees
current account as an arranged overdraft and Emergency
Borrowing. An overdraft allows you to borrow up to an arranged       The fees shown here are variable, which means we can change
limit when there’s no money in your account, and Emergency           them – although we will let you know before we do this. Arranged
Borrowing is an extra agreed amount to help you cover unexpected     overdrafts, including fee-free amounts, are subject to status and
emergencies.                                                         application, so the amount offered may be different to that shown
                                                                     in the examples in this section.
There are no arranged overdraft or Emergency Borrowing facilities
available on Barclays Basic Current Accounts, BarclayPlus Accounts   Daily fees are calculated on the daily statement balance and
and our Young Persons’ Accounts. Overdrafts and Emergency            charged to your account monthly as follows.
Borrowing facilities are repayable on demand. Here’s how we
charge:
                                                                     If you would like to talk to us about applying for an arranged
                                                                     overdraft, you can do this when you open your account or at
                                                                     later date.

                                                                     To find out more
                                                                     Click barclays.co.uk/overdraftchanges
                                                                     Come in to a branch

                                                                                                                                      7
Account type             Fees payable                                                                                           Representative example
Barclays Personal        Daily fees are charged on all balances         The daily fees are as follows:                          If you use an overdraft of £1,200 you will
Overdraft                within an arranged overdraft limit.            Within £15 Buffer			                  No fee            be charged £1.50 per day when you use it.
                         The maximum arranged overdraft                 Over £15 and up to £1,000             75p per day
                         is £5,000                                      Over £1,000 and up to £2,000 £1.50 per day
                                                                        Over £2,000			                        £3 per day

Barclays Bank            No daily fees are charged on arranged          The daily fees are as follows:                          Fee-free overdraft up to £200 (subject
Account with             overdrafts up to £200. When you go             Up to £200			                         No fee            to application and status) while you stay
Overdraft Tier           over your £200 overdraft fee-free                                                                      within that limit. £15.50 (increasing to
                                                                        Over £200 and up to £1,000            75p per day
(where you have          amount, daily fees are charged on                                                                      £18.00 January 2019) per month pack fee
a Pack)                  the whole balance of your arranged             Over £1,000 and up to £2,000 £1.50 per day              assuming you have a Travel Plus Pack.
                         overdraft.                                     Over £2,000			                        £3 per day        If you use an overdraft of £1,200 you will
                         The maximum arranged overdraft                                                                         be charged £1.50 per day when you use it.
                         is £5,000

Executive Overdraft Daily fees are charged on all balances              The daily fees are as follows:                          If you use an overdraft of £2,200 you will
                    within an arranged overdraft limit.                 Within £15 Buffer			                  No fee            be charged £3 per day when you use it.
                                                                        Over £15 and up to £1,000             75p per day
                                                                        Over £1,000 and up to £2,000 £1.50 per day
                                                                        Over £2,000			                        £3 per day

Premier                  No daily fees are charged on                   The daily fees are as follows:                          Fee-free overdraft up to £1,000 (subject
Current Account          arranged overdrafts up to £1,000.              Up to £1,000			                       No fee            to application and status) while you stay
                         When you go over your £1,000                                                                           within that limit.
                                                                        Over £1,000 and up to £2,000 £1.50 per day
                         overdraft fee-free amount, daily fees                                                                  If you use an overdraft of £1,200, you will
                         are charged on the whole balance of            Over £2,000			                        £3 per day
                                                                                                                                be charged £1.50 a day when you use it.
                         your arranged overdraft.

Executive overdrafts and Premier Current Account overdrafts over £15,000 also have a set up fee of 1.5% of the arranged overdraft limit. An overdraft renewal fee of 1.5% of the
limit will also be applied to these overdrafts annually. For arranged overdrafts over £25,000 we may ask for security. Please ask your Premier Team for more information.

8     Barclays tariff for personal customers
Arranged overdraft fees – Student and Graduate accounts
Account type        Fees payable                                                                          Representative example
Student Additions   No daily fees are charged on           The daily fees are as follows:                 Fee-free overdraft up to £3,000
                    arranged overdrafts up to £3,000.      Up to £3,000                     No fee        (subject to application, status and
                                                                                                          lending criteria) while you stay
                    The maximum arranged overdraft
                                                                                                          within that limit.
                    is £3,000

Higher Education    Available fee-free overdraft depends   The daily fees are as follows:                 For your 1st year after graduation:
                    on year of graduation as follows:                                                     Fee-free overdraft up to £3,000
                    • Year 1: up to £3,000                 Over £1,000 and up to £2,000     50p per day   (subject to application and status)
                    • Year 2: up to £2,000                                                                while you stay within that limit.
                                                           Over £2,000                      £1 per day
                    • Year 3: up to £1,000
                                                                                                          Lower overdraft fee-free amount
                    Daily fees are charged on the whole                                                   applies in 2nd and 3rd year.
                    balance of an arranged overdraft
                    above the overdraft fee-free amount.
                    The maximum arranged overdraft
                    is £3,000

                                                                                                                                                9
5 Charges for Emergency Borrowing and Unpaid Transactions

Emergency Borrowing fees                                               Unpaid Transaction Fee
Emergency Borrowing is a separate borrowing facility we can            When you ask us to make a payment, you must have the money
provide in addition to or instead of an arranged overdraft to help     (including any available overdraft, Emergency Borrowing or the
you cover unexpected or emergency payments. It is not part of          £15 unpaid buffer we give you) in your account to cover the
any overdraft fee-free amount available on the type of account         payment at 15:00 on the day the money is due to go out.
you hold. Emergency Borrowing is subject to status, application        If we refuse the payment due to lack of funds (i.e. because you do
and the type of account you hold so the amount offered may be          not have the money to cover it), then we’ll charge you an Unpaid
different to that shown in the example.                                Transaction Fee of £8 per day for our service of considering the
If you have arranged an Emergency Borrowing facility, we give you      requested payment and, where necessary, dealing with the other bank.
a buffer of £15. If you go into your Emergency Borrowing by more       You will not be charged more than one Unpaid Transaction Fee
than this amount, we will charge you an Emergency Borrowing fee        in any one working day no matter how many items are returned
of £5 per day for each day you use it.                                 unpaid. No more than four Unpaid Transactions Fees will be
This fee is capped at seven days in each monthly charging period,      applied in a monthly charging period. This fee does not apply to
so using your Emergency Borrowing will never cost you more than        Barclays Basic Current Account, Young Person’s Accounts or
£35 per month. However, if you have an arranged overdraft, you         BarclayPlus Accounts.
will be charged the highest daily fee that applies to your overdraft
for the remainder of the monthly charging period. We explain how       Control Feature
we set the monthly charging period in section 7 ‘Other important
                                                                       For a £8 monthly fee, Control Feature helps you to avoid
information’.
                                                                       Unpaid Transaction Fees. If you try to pay for something when
Representative example                                                 there isn’t enough money in your account the payment will
Emergency Borrowing of £100 for ten days with an overdraft            be returned unpaid – but you won’t be charged any Unpaid
 of £1,000.                                                            Transaction Fee. This could be right for you if you often get
                                                                       charged Unpaid Transaction Fees. You will still need to pay any
Fee of £5 per day, capped at seven days giving a total of £35
                                                                       other fees, such as overdraft or Emergency Borrowing fees.
plus three days at 75p giving a total of £2.25 and overall
total of £37.25.
10   Barclays tariff for personal customers
Clear daily fees – one per day                                         Monthly cap on unarranged overdraft charges
                                                                       1. Each current account will set a monthly maximum charge for:
We’ll only charge you a single fee – whichever is the highest.
So, for example, if you’ve exceeded your arranged overdraft limit,        •	going overdrawn when you have not arranged an overdraft; or
exceeded your Emergency Borrowing limit and had a payment                 •	going over/past your arranged overdraft limit (if you have one).
refused due to lack of funds all on the same day, we’ll only           2. This cap covers any:
charge you the £8 Unpaid Transaction Fee.                                 •	interest and fees for going over/past your arranged overdraft
A Summary of the Charges                                                     limit;
                                                                          •	fees for each payment your bank allows despite lack of funds;
                              Barclays Current   Barclays Current            and
                              Account            Account with
                                                 Emergency Borrowing      •	fees for each payment your bank refuses due to lack of funds.

Unpaid Transaction Fees       £8 per day         £8 per day            This is a standard definition of the monthly maximum charge that
                                                                       all banks are required to use. It doesn’t include:
Maximum No. of Unpaid Fees 4 (£32)               4 (£32)                  •	charges for using an arranged overdraft; and
per charging Period
                                                                          •	charges for additional features, e.g. the cost of Packs for
Emergency Borrowing           n/a                £5 per day                  customising your account.
Daily Fee
                                                                       Note: The monthly charging period for these fees closes two days
Maximum No. of Emergency      n/a                7 (£35)               before we issue your statement.
Borrowing Fees per charging
Period                                                                 Further details can be found online at
                                                                       barclays.co.uk/youroverdraft
Monthly Maximum Charge        £32                £67

                                                                                                                                          11
6 Charges for other services
We can change these at any time. We’ll tell you the current charges when you request the service.
  Service                                                                                                                          Fee
  Sending money within the UK
  Cancelling a CHAPS payment                                                                                                       £20
  Same-day transfer of money to another bank in the UK (CHAPS)                                                                     £25
  Sending money outside the UK
  Cancelling an international payment order (other than cheque)                                                                    £20
  Tracing*, recalling, cancelling or changing a payment                                                                            £20
  Barclays International Payments made via Barclays Mobile Banking or online banking                                               £0***1
  Priority Barclays International Payments (BIPS) made via branch or telephone banking                                             £40***1
  Standard Barclays International Payments (BIPS) made via branch or telephone banking                                             £25***1
  SEPA Credit Transfers made via Barclays Mobile Banking or online banking                                                         £0***
  SEPA Credit Transfer made via branch or telephone banking                                                                        £15***
  Receiving money from outside the UK
  Receiving currency or international payments (outside SEPA)                                                                      £6
  Other
  Direct Presentation Service (for rapid cheque clearance)                                                                         £20
  Banker's draft                                                                                                                   £15
  Cancel (or stop) a cheque                                                                                                        £12.50**
  Replacement or additional PINsentry card reader                                                                                  £6**
  *We will only charge a tracing fee where we have been provided with the incorrect details (e.g. sort code and account number) for the payment instruction
  **Free for Premier Banking customers
  ***Overseas delivery charges may still apply
  1
   Payments in USD to banks outside of the US may incur a USD Cover Charge of £3 in addition to the overseas delivery charge.
  Barclaysafe                                                                                                                      Fee
                                                                                                                                                                   #
  Barclaysafe – our safe custody service Standard service for documents and wallets only                                           £3 per month plus £10 per access
  #
   Includes VAT (VAT not applicable in the Channel Islands). We reserve the right to amend the price of Barclaysafe in line with any change in the rates of VAT.
  We may also make other changes – you can find out more information in the Barclaysafe terms and conditions.
12    Barclays tariff for personal customers
Receiving Money from                 Service – Non Sterling Cheques                                      Fee

outside the UK                       Cheques in non-sterling currencies – collection
                                                                                   ***
                                                                                                         • Under £50 equivalent – free
                                                                                                         • £50 - £100 equivalent - £4.00
We can change these at any time.                                                                         •£ 100 and above equivalent – 0.25% of
We’ll tell you the current charges                                                                         cheque’s value. Min £16 max £40
when you request the service.        Cheques in non-sterling currencies – negotiation dependent on       • Under £50 equivalent – free
                                     foreign bank***                                                     • £50 - £100 equivalent - £4.00
                                                                                                         •£ 100 and above equivalent – 0.25%
                                                                                                           of cheque’s value. Min £9 max £60
                                                                                                           (plus a correspondent banks’ charge of
                                                                                                           £6, which only applies when currency
                                                                                                           differs from that of the country where
                                                                                                           the cheque is drawn)
                                                                                                         • Plus interest charge
                                                                                                         •N o interest charge for cheques drawn
                                                                                                           on Barclays in the UK
                                     Returned Foreign Cheques                                            £7
                                     ***
                                        Cheque Collection: The face value of the cheque less any charges deducted by the paying bank and Barclays
                                     is credited to you normally within 4-6 weeks, depending on the bank and the country we present the cheque
                                     to. For foreign currency accounts this fee will be converted to the debit currency using the relevant foreign
                                     exchange rate on the day we process the payment. Cheque Negotiation: There is an additional interest charge
                                     for the funds that Barclays advances you. Where funds are being paid into an account in the same currency as
                                     the cheque, the interest charge (minimum £2) will be shown separately. Where there is a currency conversion,
                                     this charge will be included within the negotiation rate.

                                                                                                                                                   13
Currency Cheques                                                                   Negotiations
If you deposit a cheque drawn in a foreign currency on an                          Should you require funds earlier than the collection process,
account outside the UK, we will need to collect or negotiate it as                 then we may be able to negotiate the cheque.
a foreign cheque.                                                                  Negotiations are only available in a limited number of currencies
                                                                                   and countries and are subject to approval that we may advance
Collections                                                                        you funds.
This is the standard way of getting payment for an international/                  For a negotiation we will collect the cheque as per the
currency cheque. We will present the cheque to the bank the                        collections process detailed on this page, but advance funds to
cheque is drawn on and credit your account once we have                            you when our International Cheques department process the
received cleared funds1 from the other bank.                                       cheque.
The time this takes will vary depending on both the bank and the                   As we are advancing funds to you we will charge you interest
country we have to present the cheque to. This could be up to six                  based on the typical number of days within which we expected the
weeks. The cleared funds received may not match the value of the                   cheque to clear at a margin above the Bank Of England Bank Rate
cheque as the overseas bank may take a charge. Once Barclays                       for the currency. The interest fee and our charges will be deducted
has received funds we will deduct our charges and credit your                      from the proceeds1 credited to your account. Should we need to
account with the net proceeds. Where we need to convert the                        convert the proceeds of the cheque to another currency to credit
funds into the currency of your account then the relevant Foreign                  your account then we will use the Foreign Exchange Negotiation
Exchange Rate on the day we process the payment will be used.                      rate available at the time of processing. Please note this FX rate will
                                                                                   incorporate the interest fee we will apply.
1
 All funds credited to your account are subject to recourse, which means we
may debit your account for the value of the cheque should we subsequently be
advised the cheque was fraudulent. If the currency of the cheque is different to
that of your account we will use the current Foreign Exchange rate at the time
and therefore the amount we debit will not match the amount we paid into your
account.

14    Barclays tariff for personal customers
7 Other important information

Examples on our website                                                  Cooling off
You can view examples on our website of charges for making               If you are not happy with your account, you have a 14-day period
payments from your account when there isn't enough money.                in which to contact us to cancel your account or switch to another
                                                                         account. This period starts from the date you open your account
How and when fees will be taken from your                                or the date you receive your account terms and conditions and
                                                                         other information, whichever is later. If you contact us within this
account                                                                  period to cancel or switch your account, we'll refund any account
Fees can be taken from your account                                      fees you may have paid. However, if you cancel or switch your
                                                                         account later than 14 days, you will not be refunded the account
• Straight away, such as for payments or when you ask for a
                                                                         fees that you have paid. If you wish to cancel or switch your
  specific service. (See section 6)
                                                                         account, you should tell us by writing to: Barclays Bank UK PLC,
• Each month, for example, Pack fees are taken from your                 Leicester Servicing Centre, Leicester LE87 2BB.
  account on the first working day of the month. The Barclays Blue
  Rewards fee is taken from your account on the second working           Getting help
  day of the month.
                                                                         If your debts are rising, you could be in financial difficulty and
• After we give you notice. We will give you at least 14 days’ advance
                                                                         could benefit from some advice. If you feel this may apply to
  notice on your statement of the total amount of any arranged
                                                                         you, please contact us to discuss your financial position – we’re
  Overdraft and Emergency Borrowing daily fees and Unpaid
                                                                         here to help. Simply contact your local branch or visit
  Transaction Fees before they are taken from your account.
                                                                         barclays.co.uk/moneymanagement
Arranged overdraft, Emergency Borrowing and Unpaid Transaction
                                                                         Alternatively, you can get free independent debt advice from
fees will be taken from your account monthly. We work out the
                                                                         organisations such as National Debt line (call 0808 808 4000*),
monthly charging period for these fees from the date you chose
                                                                         the Consumer Credit Counselling Service (call 0800 138 1111*)
for your regular statement. The monthly charging period always
                                                                         or your local Citizens Advice Bureau.
closes two days before the date we issue your statement.
There may also be other taxes or costs that are not paid through
us or imposed by us that you have to pay in connection with your
account.

                                                                                                                                              15
Your feedback                                                          The EU General Data Protection Regulation
We want to hear if you feel unhappy with the service you have          Under the EU General Data Protection Regulation you have a right
received from us. This gives us the opportunity to put matters         of access to certain personal records. If you wish to exercise this
right and improve our service to all our customers.                    right, please go to barclays.co.uk/control-your-data
You can complain at your branch, in writing, by email or by
telephone. A leaflet detailing how we deal with complaints is          Find out more today
available on request in our branches, from the Barclays Information    Come in to a branch
Line on 0800 400 100* or at barclays.co.uk. Alternatively you can      Call 0345 7 345 345*
write to us at Barclays, Leicester LE87 2BB.                           Click barclays.co.uk
If we do not resolve your complaint internally to your satisfaction,
you may be able to refer it to the Financial Ombudsman Service
at Exchange Tower, London E14 9SR (Tel: 0800 023 4567* or
0300 123 9123*, or if calling from abroad +44 20 7964 0500*).
The Financial Ombudsman Service is an organisation set up by
law to give consumers a free and independent service for resolving
disputes with financial firms. Details of those who are eligible
complainants can be obtained from the Financial Ombudsman
Service financial-ombudsman.org.uk

16   Barclays tariff for personal customers
8 Glossary of Terms
To make it easier for customers to understand what fees apply for services they use, Banks and Building Societies are using ‘standardised
terms’. These are intended to help customers compare the cost of service more easily. The standardised terms and their meaning are
set out below.

 Term                                       Definition
 Maintaining the account                    The account provider operates the account for use by the customer.

 Arranged overdraft                         The account provider and the customer agree in advance that the customer may borrow money when there
                                            is no money left in the account. The agreement determines a maximum amount that can be borrowed, and
                                            whether fees and interest will be charged to the customer.

 Unarranged overdraft                       The customer borrows money when there is no money left in the account (or when the customer has gone
                                            past their arranged overdraft limit) and this has not been agreed with the account provider in advance.

 Refusing a payment due to lack of funds    The account provider refuses a payment from the customer’s account because there is not enough money in it
                                            (or it would take the customer past their arranged overdraft limit).

 Allowing a payment despite lack of funds   The account provider allows a payment to be made from the customer’s account although there is not enough
                                            money in it (or it would take the customer past their arranged overdraft limit).

 Direct debit                               The customer permits someone else (recipient) to instruct the account provider to transfer money from the
                                            customer’s account to that recipient. The account provider then transfers money to the recipient on a date or
                                            dates agreed by the customer and the recipient. The amount may vary.

 Standing order                             The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money
                                            from the customer’s account to another account.

 Sending money within the UK                The account provider transfers money, on the instruction of the customer, from the customer’s account to
                                            another account in the UK.

 Sending money outside the UK               The account provider transfers money, on the instruction of the customer, from the customer’s account to
                                            another account outside the UK.

 Receiving money from outside the UK        When money is sent to the customer’s account from an account outside the UK.

                                                                                                                                         continued overleaf

                                                                                                                                                              17
Term                                          Definition
Cash withdrawal in pounds in the UK           The customer takes cash out of the customer’s account in pounds at a cash machine, bank or Post Office
                                              in the UK.

Cash withdrawal in foreign currency           The customer takes cash out of the customer’s account in foreign currency at a cash machine or, where
outside the UK                                available, at a bank outside the UK.

Debit card payment in pounds                  The customer uses their debit card to make a payment in pounds. This can be in a shop, online or over
                                              the phone.

Debit card payment in a foreign currency      The customer uses their debit card to make a payment in foreign currency. This can be in a shop, online or
                                              over the phone.

Cancelling a cheque                           The customer asks the account provider to cancel a cheque that the customer has written.

18   Barclays tariff for personal customers
9 Financial Services Compensation Scheme (FSCS)
Barclays Bank UK PLC is covered      Basic information about the protection of your eligible deposits
by the Financial Services
                                     Eligible deposits in Barclays Bank UK PLC         the Financial Services Compensation Scheme (FSCS)
Compensation Scheme (FSCS),
                                     are protected by:
the UK’s statutory deposit
guarantee scheme. The FSCS           Limit of protection:                              £85,000 per depositor per bank
pays compensation to eligible                                                          The following trading names are part of Barclays: Barclays,
                                                                                       Barclays Business Banking, Barclays Premier Banking and Barclays
depositors if a bank is unable to                                                      Wealth Management.
meet its financial obligations.
Most depositors are covered by
the scheme.
                                     If you have more eligible deposits at the         All your eligible deposits at the same bank are ‘aggregated’
The Prudential Regulation            same bank:                                        and the total is subject to the limit of £85,000.
Authority is a financial services    If you have a joint account with other person(s): The limit of £85,000 applies to each depositor separately.
regulator. As one of Barclays
                                     Reimbursement period in case of bank’s failure:   20 working days.
regulators, the Prudential
Regulation Authority requires        Currency of reimbursement:                        Pound sterling (GBP, £) or, for branches of UK banks operating
Barclays to give you the                                                               in other EEA Member States, the currency of that State.
FSCS Information Sheet and           To contact Barclays Bank UK PLC for enquiries     Barclays Bank UK PLC
accompanying Exclusions List         relating to your account:                         1 Churchill Place
to help you understand whether                                                         Canary Wharf
                                                                                       London
and how your deposits are                                                              E14 5HP
protected. You should read this
                                     To contact the FSCS for further information       Financial Services Compensation Scheme
document carefully and then
                                     on compensation:                                  10th Floor Beaufort House
keep it safe for future reference.                                                     15 St. Botolph Street
                                                                                       London
                                                                                       EC3A 7QU
                                                                                       Tel: 0800 678 1100* or 020 7741 4100* email: ICT@fscs.org.uk
                                     More information:                                 fscs.org.uk

                                                                                                                                                          19
Additional information                                                   In some cases eligible deposits which are categorised as
                                                                         ‘temporary high balances’ are protected above £85,000 for six
Scheme responsible for the protection of your eligible deposit           months after the amount has been credited or from the moment
Your eligible deposit is covered by a statutory Deposit Guarantee        when such eligible deposits become legally transferable. These are
Scheme. If insolvency of your bank, building society or credit union     eligible deposits connected with certain events including:
should occur, your eligible deposits would be repaid up to £85,000       (a) c ertain transactions relating to the depositor’s current or
by the Deposit Guarantee Scheme.                                             prospective only or main residence or dwelling;
                                                                         (b) a
                                                                              death, or the depositor’s marriage or civil partnership,
General limit of protection
                                                                             divorce, retirement, dismissal, redundancy or invalidity;
If a covered deposit is unavailable because a bank, building
society or credit union is unable to meet its financial obligations,     (c) the payment to the depositor of insurance benefits or
depositors are repaid by a Deposit Guarantee Scheme. This                     compensation for criminal injuries or wrongful conviction.
repayment covers at maximum £85,000 per bank, building society           More information can be obtained at fscs.org.uk
or credit union. This means that all eligible deposits at the same
bank, building society or credit union are added up in order to          Limit of protection for joint accounts
determine the coverage level. If, for instance, a depositor holds        In case of joint accounts, the limit of £85,000 applies to each
a savings account with £80,000 and a current account with                depositor. However, eligible deposits in an account to which
£20,000, he or she will only be repaid £85,000.                          two or more persons are entitled as members of a business
                                                                         partnership, association or grouping of a similar nature, without
This method will also be applied if a bank, building society or credit
                                                                         legal personality, are aggregated and treated as if made by a single
union operates under different trading names.
                                                                         depositor for the purpose of calculating the limit of £85,000.
Barclays Bank UK PLC also trades under Barclays, Barclays
Business Banking, Barclays Premier Banking and Barclays Wealth           Reimbursement
Management. This means that all eligible deposits with one or            The responsible Deposit Guarantee Scheme is the Financial
more of these trading names are in total covered up to £85,000.          Services Compensation Scheme, 10th Floor Beaufort House,
                                                                         15 St Botolph Street, London EC3A 7QU, Tel: 0800 678 1100*
                                                                         or 020 7741 4100,* email: ICT@fscs.org.uk.
                                                                         It will repay your eligible deposits (up to £85,000) within 20
                                                                         working days until 31 December 2018; within 15 working days
20   Barclays tariff for personal customers
from 1 January 2019 until 31 December 2020; within ten working              Financial Services Compensation Scheme
days from 1 January 2021 to 31 December 2023; and within seven
working days from 1 January 2024 onwards, save where specific
                                                                            Exclusions list
exceptions apply.                                                           A deposit is excluded from protection if:
Where the FSCS cannot make the repayable amount available within            (1) The holder and any beneficial owner of the deposit have
seven working days, it will, from 1 June 2016 until 31 December 2023,            never been identified in accordance with money laundering
ensure that you have access to an appropriate amount of your covered             requirements. For further information, contact your bank,
deposits to cover the cost of living (in the case of a depositor which is        building society or credit union.
an individual) or to cover necessary business expenses or operating
                                                                            (2) The deposit arises out of transactions in connection with which
costs (in the case of a depositor which is not an individual or a large
                                                                                 there has been a criminal conviction for money laundering.
company) within five working days of a request.
                                                                            (3) It is a deposit made by a depositor which is one of the following:
If you have not been repaid within these deadlines, you should
contact the Deposit Guarantee Scheme since the time to claim                     • credit institution
reimbursement may be barred after a certain time limit. Further                  • financial institution
information can be obtained at fscs.org.uk                                       • investment firm
Other important information                                                      • insurance undertaking
In general, all retail depositors and businesses are covered by                  • reinsurance undertaking
Deposit Guarantee Schemes. Exceptions for certain deposits                       • collective investment undertaking
are stated on the website of the responsible Deposit Guarantee
                                                                                 • pension or retirement fund (unless they are deposits by
Scheme. Your bank, building society or credit union will also inform
                                                                                    personal pension schemes, stakeholder pension schemes
you of any exclusions from protection which may apply. If deposits
                                                                                    and occupational pension schemes of micro, small and
are eligible, the bank, building society or credit union shall also
                                                                                    medium, sized enterprises)
confirm this on the statement of account.
                                                                                 • public authority, other than a small local authority.
                                                                            For further information about exclusions, refer to the FSCS website
                                                                            at fscs.org.uk

                                                                                                                                                     21
22   Barclays tariff for personal customers
23
You can get this in Braille, large print or audio by calling 0800 400 100* (via Text Relay
    or Next Generation Text Relay if appropriate). Barclays also welcomes calls via SignVideo
    for BSL users. Visit barclays.co.uk/signvideo
    Call monitoring and charges information
*
    Calls may be monitored or recorded for quality and training purposes. Calls to 0800 numbers are free if made from a UK landline or personal mobile.
    Calls to 03 numbers are charged at the same rate as calls to 01 and 02 landlines, and will count towards any inclusive minutes you have covering calls
    to landline numbers. Charges may apply when calling from abroad.
    Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676).
    Registered in England. Registered No. 9740322. Registered Office: 1 Churchill Place, London E14 5HP.
    9913194_UK, Revised 10/18
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