Berlin. Barrier-free 2020 - Simple Engl - BVG
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Berlin. Barrier-free 2020
January 2020
ple English
Sim
Barrier-free across Berlin
Dear passengers,
With us, you always arrive at your destination! We are doing
our best to ensure that nearly all of our buses, trains, stops
and stations provide barrier-free access by 2020.
Do you use a wheelchair, walking aid or a cane to get around?
No problem: Urban and underground trains and buses are
accessible to all passengers. Almost all trams are barrier-free.
Most stations can be accessed without using steps. Our
ferries also have no barriers (exception: the F24 rowing
boat in Rahnsdorf).
It’s important to us that you travel comfortably.
For that reason there are orientation aids, ramps and lifts
available. Do you need assistance? Do you have any questions?
Don’t be shy. Talk to one of our staff. They’ll be glad to help.
This is how you can plan a barrier-free trip:
You can easily plan your trip with the BVG App or on the
internet. Go to www.BVG.de. In the left column enter your
starting point and destination. Click on „disabled access“.
Then choose between „barrier-free access (completely step-
free) or “limited access” (with escalators).
Further information is available from BVG Customer Service
Centres or by calling +49 (0) 30 19 44 9.
Information on lift breakdowns
Lifts may be out of order at some stations. Therefore it is wise
to check before starting your trip.
· Automatic announcement service for underground trains:
telephone +49 (0)30 256-22096
· Urban train customer service telephone:
telephone 49 (0)30 297-43333
· Internet: www.BVG.de, click on “Faulty Lifts” and on the app
· Email: w
ww.BVG.de, click on “Meine BVG” and enter your
email adress
Urban and underground
railway
Many urban and underground railway stations have a guid-
ance system for visually-impaired passengers. Most stations
and platforms can be accessed step-free, with the aid of lifts
or fixed-position ramps. Please look out for these symbols
on the line network and at the stations:
Stations with this symbol have a lift
Stations with this symbol have a fixed-position ramp.
Do you wish to change trains?
Then please check the line network, as not all stations have
barrier-free transit zones. Symbols will point you to lifts or
ramps. That way, you can plan your trip better.
Are you a wheelchair user travelling by urban and
underground railway?
Please be aware: In some stations, the platform may be
lower or higher than the train. There could be a gap between
the platform and the train. Mobile folding ramps ensure that
you get on the train safely. Barrier-free stations have such
ramps at the front end of the platforms. You should wait for
the train where the first carriage stops. The train drivers can
help you to get on or off the train if you require assistance.
Indicate clearly to the staff that you want to board the train.
At the same time, say where you want to get off.
Our staff will help
you get on and
off the train with
the mobile folding
ramps.
Trams Barrier-free trams operate on all lines. For a while, carriages with steps will still be used, for example during engineering work, in particular on the M17 line. Please check on the internet before starting out or use the BVG app on your mobile phone during your journey which trams are operating. The information boards at tram stops also show which trams are not barrier-free. Are you a wheelchair user whishing to travel by tram? Then please position yourself at the front of the tram stop. This is the only part from which you can get on and off the tram. The tram’s first or second door contains a ramp or electric lift. Please use the door with the wheelchair symbol. Please clearly indicate to the driver that you wish to board the tram. Then our staff will help you board the tram. At the same time, say at which stop you wish to get off. Please proceed to the space reserved for wheelchair users. Apply your brakes and hold on while the tram is moving. If you wish to get off, then please press the stop button at the door when the tram is reaching your stop. The driver will gladly help you get off using the ramp or the electric lift.
Buses
All our buses are barrier-free.
The only exception: Some of the trips on the traditional bus
running on line 218 are not barrier-free.
Are you travelling with a pram, mobility aid, wheel-
chair or large luggage?
If so, you can get on at the second door. There is plenty of
space in this part of the bus. Our buses lower themselves
automatically at bus stops to facilitate getting on and off.
Are you a wheelchair user wishing to travel by bus?
Please clearly indicate to the bus driver that you wish to get
on the bus. You can easily get on the bus using the fold-out
ramps at the second door. Our staff will open the ramp
for you and gladly assist you. At the same time, say at which
stop you wish to get off.
Inside the bus,
please use the
special backrests
and safety clips.
It’s best if you
position yourself
facing the back
of the bus.
Please hold on while the bus is moving and remember to
apply the brakes on your wheelchair.
If you wish to get off, then please press the stop button
with the wheelchair symbol in good time. That way, the bus
driver can assist you with the fold-out ramp.
Do you use a walking frame and travel by bus?
The pictures below show you how to get on and off the bus
safely with your walking frame.
You could also talk to other passengers and ask them for
assistance.
Do you wish to travel by bus after 8 p.m.?
The BVG offers a special service:
You can get off the bus between stations if you wish.
This is possible on all bus lines and all night buses in the
tariff zones B and C. Please tell the bus driver where you
wish to get off.
The bus can only make one stop between two bus stops.
The driver will decide where the bus will stop. It’s not
possible to stop everywhere. This way, you can reach your
destination safely.
You may not get off the bus at the following locations:
At no-parking zones, right-of-way areas, in areas with snow
and ice and at construction sites. Buses also can’t stop on
streets where many cars are parked.
Ferries
All ships and jetties used by the BVG are barrier-free.
There is only one exception:
The rowing boat used on line F24.
The perfect way to orient yourself
There are special seats on buses and
trains for passengers with disabilities.
These seats are indicated with picture symbols and are
particularly suitable for disabled passengers. They are
located close to the doors and have ample space.
Visually impaired and blind passengers
Nearly all stations and stops are equipped with orientation
aids for visually impaired and blind passengers. These can
be in the form of tactile pavings on the ground, for example,
or white stripes on the steps and Braille in the lifts. The
vehicle interiors also have a high-contrast design. There are
grab rails in every part of the vehicle which are connected
to each other. This way, you can orient yourself better and
move around safely on the vehicles.
At underground stations, the trains are announced by their
end station. On buses and trains, the individual stations are
also announced. This way, you’ll never miss your stop.
You’ll hear a loud warning signal before the doors automati-
cally close. Unfortunately, there are disruptions sometimes.
Announcements in the stations and vehicles will inform you
about changes.
Please note: Get off underground trains on the left hand
side of the direction the train is travelling in. There are only
a few exceptions, and in such cases, you will hear the
announcement “Ausstieg rechts“, or “exit on the right”.
Hearing impaired or deaf passengers
There are display panels at train stations, bus and tram stops.
Here you can see the destination of the bus or train and
at what time it departs. The display panels also indicate any
possible disruptions. On the vehicles, the next stop is
displayed on an electronic board. This way, you can prepare
for getting off the vehicle in good time. Warning lights start
to blink when the doors are about to close.
Information and emergency pillars
at the underground railway
Do you have a question? Do you require assistance?
No problem. Every underground railway station is equipped
with information and emergency pillars. They each have a
selection of buttons. You will always be connected to one of
our staff when you press one of the buttons. You will be able
to talk to our staff through a microphone. For example, you
could ask about timetables or order a taxi. In case of danger,
you could also call for help.
This is how the pillar works:
Red button:
Press the button to get assistance.
Yellow button:
Press the button to get information.
Blue button:
This button can be easily reached by
wheelchair users. You will be connected
with our staff and can get information
and assistance.
Hearing impaired and
deaf passengers
Please press the red button .
The pillar is equipped with a camera.
Our staff can see you when the light is
on at the top of the pillar. Please place
your hands on your ears. That way,
our staff will recognise that you can’t
hear.
Stay by the emergency pillar and wait
for our staff to arrive. They will be able
to assist you further.
A staff member will be with you within
15 minutes.
Travelling safely with a walking
frame by bus and train
1 Tilt the walking
frame slightly for-
ward when getting
on a vehicle.
2 Hold on tight
and push the back
wheels forward.
3 Look for a seat
and apply the walk-
ing frame breaks.
4 If you wish to
get off, please press
the stop button in
good time.
5 Be careful when getting off while facing forward. The front wheels could slip between the vehicle and the platform. 6 It’s safer to get off the vehicle facing backwards. 7 Hold on tight and get off the vehicle. 8 Stand with both feet securely on the platform. Then grip your walking frame.
BVG mobility training Are you worried about getting on a bus or a train with a walk- ing aid, wheelchair or cane? Have no fear! You can practice at one of the free BVG mobility training sessions. Our friendly staff will help you. You are welcome to bring your attendant along. Just come around. No need for application. Mobility Training 2020 (in German): Dates and Venues Thursday, 23 April; 10 a.m. to noon: and Lichtenberg, BVG depot, Siegfriedstraße 30– 45 Tuesday, 5 May; 10 a.m. to 1 p.m.: Zehlendorf, infront of the town hall, Kirchstraße, stop of line 118 Thursday, 18 June; 10 a.m. to noon: Marzahn-Hellersdorf, at Elsterwerdaer Platz underground station, last stop of the bus line 154 Thursday, 25 June; 10 a.m. to noon: Spandau, inside the evangelic Johannesstift (between the Amanda-Wichern-House Nr. 12 and House Rosengarten Nr. 41a) Thursday, 20 August; 10 a.m. to noon: Charlottenburg, in front of underground station Zoologischer Garten, stop of the line 249, N26 (position 6) Thursday, 27 August; 10 a.m. to noon: Tempelhof-Schöneberg, at Friedrich-Wilhelm-Platz underground station, last stop of line 246 at the Wilhelmshöher Straße Thursday, 17 September; 10 a.m. to noon: Charlottenburg, Adenauerplatz underground station, Kur- fürstendamm back of Lewishamstraße/Brandenburgische Straße in direction of Zoologischer Garten (stop of the lines M19, M29, X10, 109, 110) Thursday, 24 September; 10 a.m. to noon: and Marzahn, BVG Depot, Landsberger Allee 576 Thursday, 19 November; 1 p.m. to 2-30 p.m.: Schöneberg, Innsbrucker Platz underground station It could happen that a training has to be rescheduled. Latest informations can be found at www.BVG.de, keyword "Mobil- itätshilfen" or by phone 030 19 449.
Bus and train escort services
You don’t want to travel around Berlin by bus and
train alone?
Then let our well-trained helpers accompany you. The VBB
(the Berlin and Brandenburg transport agency) offers free
bus and train escort services.
Further information is available by calling +49 (0) 30 34 64
99 40 or on our website www.vbb.de
Prams and bicycles
You can bring prams and bicycles along on all vehicles.
There is one exception: you can’t take bicycles on the bus.
There are symbols on the doors indicating where you can get
on the vehicles with a pram or a bicycle. There is plenty of
space there. If the vehicle is full of passengers, please wait
for the next one.
The following rule
applies: Passengers
with wheelchairs
or prams board first,
then those with
bicycles.
We wish you a good and safe journey on our buses
and trains in Berlin.
Your BVGTickets
Do you have an orange-green ID for severely
disabled persons?
Then you could apply for a supplementary sheet with tokens
at the Versorgungsamt (pensions and social security au-
thority). Then you will be able to travel on buses and trains
without a ticket. The supplementary sheet with the tokens
costs 40 euro and is valid for six months. For some groups
of severely disabled people e.g. those with BI or H passes,
the tokens are free.
Please note: You should always have your ID for severe-
ly disabled persons and the supplementary sheet with
you at all times while travelling.
Tickets for Berlin (fares ABC) Euro
valid from 1 January 2020
Single ticket / AB BC ABC
2 hours one direction
Standard fare 2,90 3,30 3,60
Reduced fare (6-14 years) 1,80 2,30 2,60
4-trip ticket / AB BC ABC
2 hours one direction
Standard fare 9,00 12,00 13,20
Reduced fare (6-14 years) 5,60 8,40 9,60
Day ticket (1, 4) AB BC ABC
Standard fare 8,60 9,00 9,60
Reduced fare 5,50 5,80 6,00
(1) Valid from validation until 3 a.m. on the following day.
(4) Including 3 children (aged 6 to 14 years).
Other tickets for people
visiting Berlin:
The “Berlin CityTourCard” and the “Berlin WelcomeCard”.
These tickets offer many discounts at our partners. You can
find more information online at www.BVG.de and at the
BVG customer centres.
You can buy tickets here:
· at ticket machines in every station
· at selling points with the BVG symbol
· on trams and buses (single and day tickets).
Tickets have to be validated
It is advisable to buy your ticket before you start your journey.
Tickets need to be validated in the tram or bus. You can also
buy a ticket from the bus driver or at the ticket machines
on trams. These tickets are already validated. You can buy
tickets for urban and underground trains at ticket machines
located on the platforms. These tickets need to be validated
on the platforms.
Service
Public transport information on the internet
Berliner Verkehrsbetriebe (BVG):
www.BVG.de
Berlin urban railway:
www.s-bahn-berlin.de
BVG/S-Bahn GmbH lost property office
Rudolfstraße 1-8, 10245 Berlin
Online search: www.BVG.de/FundbueroBVG-bAis BzuO
Jetzt
280 € sparen.
3 Monate umsonst.
Kennen viele vom Praktikum.
100 % Berlin. 27 % günstiger.
Endlich ein Abo, das sich auszahlt: Fahr mit der VBB-Umweltkarte
im Abo bequem durch Berlin.
BVG.de/Abo
Imprint:
Berliner Verkehrsbetriebe (BVG), AöR · www.BVG.de
Cover photo: Andreas Süß · Promotional photo: Andreas Süß
Illustrations: Matthias Berghahn
Copy deadline: 29 November 2019
Errors and omissions exceptedYou can also read
