Bright Horizons Family Solutions, LifeCare and Cigna EAP 2021 Programs Overview - October 6, 2020
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Bright Horizons Family Solutions, LifeCare and Cigna EAP
2021 Programs Overview
October 6, 2020 Replay Link:
https://engage.vevent.com/rt/mmc/index.jsp?seid=7093
Passcode: MMCwebcast
Agenda
① Welcome
② Bright Horizons Family Solutions
③ LifeCare
④ Cigna EAP
⑤ Q&A
1
Bright Horizons Family Solutions: Program Overview
Bright Horizons Agenda
① Your Bright Horizons Benefits
② Back-Up Care
③ Back-Up Benefit Details
④ How to Access Back-Up Care
⑤ Enhanced Family Supports
⑥ Bright Horizons Resources
3
Presented by: Lyndzie Kinnings Account Executive
Life is Full of Sticky Situations
Bright Horizons offers many solutions that address employee work-
life challenges
Your Benefits
Real solutions that provide support when and where
you need them
.
Back-Up Care Enhanced Family Supports
Alternative care arrangements when Access to an online database of
yours fall through –for your children or caregivers for your regular care needs
your adult/elders plus a variety of academic supports
6
BRIGHT HORIZONS BACK-UP CARE TM
When You’re Prepared…or Not
A source of care for your family, when you need it most:
8
Center-Based Child Care
Nationwide network
Infants through school-age care
Hours that fit parents’ workdays
Warm, welcoming and engaging
Center Locator tool provides
information on centers that have
reopened
Quality assured
Licensed and accredited
Background checks
References verified
CPR and First Aid certified
9In-Home Child Care
Nationwide network
Available for healthy and mildly
ill children
Mildly ill care is currently
suspended due to Covid-19
Quality assured
Licensed and accredited
Comprehensive background checks
and screening
CPR and First Aid training
No independent contractors
10Adult/Elder Care
Nationwide network
Available for family members who
live far away
Care for any adult family
member
Spouse/partner
Adult children
Parents, grandparents and in-laws
For a wide variety of needs
Companion care
Recovery care after surgery or
injury
Light housekeeping
11Getting Started
Benefit Details:
Registration is free and required before
using care. Advanced registration is
strongly recommended.
15 days per employee per calendar
year.
Center: $25 per child or $35 per family
In-Home: $8 per hour (up to 3 care
recipients, 4-hour minimum copay
required).
Reserve back-up care up to 30 days in
advance.
Cancellations must be received by 5:00
p.m. the day prior to a reservation to
avoid paying copays and counting
towards use.
12Accessing Back-Up Care
Go To: clients.brighthorizons.com/mmc
Employer Username: MMCo
Employer Password: 4Backup
13
13BRIGHT HORIZONS ENHANCED FAMILY SUPPORTS
Services Available to You
Sitters, nannies & more Nanny placement service
Unlimited free access to a nationwide High touch support in finding a
search platform of sitters, nannies, vetted full time nanny
dog walkers, housekeepers and more
Child care priority and discounts Learning pods
Waitlist preference at Bright Horizons Find an educator to support the
centers – and discounts at many academic needs of your learning
network partners pod
Tutoring and test prep Elder care planning resources
Exclusive discounts on tutoring Objective guidance for caregiving,
services for children of all ages legal, and financial concerns
15Accessing Enhanced Family Supports
Go To: clients.brighthorizons.com/mmc
Look for: Bright Horizons Enhanced Family Supports
16Primary Child Care
Go To: clients.brighthorizons.com/mmc
Look for: Get a Spot in a Quality Child Care Center
Waitlist Priority at
Bright Horizons
Skip the line and give your child the
benefit of a high-quality education
at one of more than 400 Bright
Horizons locations.
Tuition Discounts at
Network Centers
Save up to 10%, and get registration
fees waived, with exclusive discounts
at over 2,500 participating partner
centers.
17Babysitters, Nannies and More
Go To: clients.brighthorizons.com/mmc
Look for: Search for Sitters, Nannies & Housekeepers
Quickly List a Care Need Browse Available Caregivers
Everyday and ‘date night care’ options View experience and education
Find caregivers who can assist with virtual Get free background checks
learning and homework help Check availability and rates
Virtual sitting options available
18Nanny Placement Service
Go To: clients.brighthorizons.com/mmc
Look for: Search for Sitters, Nannies & Housekeepers
High-Touch Support
Nanny search begins with a consultationcall
with local agency, focused on family needs
Managed Process
The local nanny agency recruits
andvets potential nannies on the
family’sbehalf
Personalized Care
Choose from a caregiver-focused placement or
a nanny who is also trained as a learning coach
to assist with remote schoolwork
Cost Saving Discounts
Discounted placement fees ($300 value)
and a 10% total discount on hourly
nannyrates.
19Tutoring and Test Prep
Go To: clients.brighthorizons.com/mmc
Look for: Search for Sitters, Nannies & Housekeepers
Resources and Exclusive Discounts:
Discounted tutoring and test prep for
students of all ages
Up to 10% off ACT, SAT, PSAT, and AP
exam instructions and practice tests
Online and in-person options
Personalized action plans to meet
academic goals
Academic skill development
20Eldercare Planning and Support
Go To: clients.brighthorizons.com/mmc
Look for: Find Eldercare Resources
Free online assessments to identify Caregiver search tools and optional
the appropriate level of care for 1:1 guidance from senior care
loved ones experts
21Pet Care
Go To: clients.brighthorizons.com/mmc
Look for: Get Quality Pet Care
Post a Job
Describe your animal(s) and
select the type of care needed
View Pet Caregiver Profiles
View experience, background
checks, availability and preferred
rates
Rest Easy
Focus on your priorities, knowing
your furry family member is in good
hands 22Family Resources
Family Matters Resource Room Bright Horizons World at Home
Find valuable information for parents From our classroom to your living room.
and caregivers on a variety of work, A library of enriching activities from
life, family, and educational topics with Bright Horizons educators to enhance
a collection of webinars and resources. your child’s learning and engagement.
http://www.familymattersresourceroom.com https://worldathome.brighthorizons.com
23Sign up today!
Mobile App Online By phone
Search “Back-Up Care” User Name: MMCo 877-BH-CARES
in the Apple App Store Password: 4Backup (877-242-2737)
or Google Play
clients.brighthorizons.com/mmc
24LifeCare: Program Overview
LifeCare Agenda
① LifeCare Program Overview
② LifeCare Services
③ Work-Life Life Event Kits
④ Lifecare.com
⑤ LifeMart Discount Platform
⑥ Accessing and Registering for LifeCare
26Presented by:
Kate Davie Wood
Director, Client Services
2724/7 Assistance with Personal Life Needs
LifeCare is there all day, every day to
provide guidance, information and
referrals to assist with:
• Child Care & Parenting
• Senior Care & Aging
• Education
• Health & Wellness
• Financial Matters
• Daily Needs
28
28Why our Specialists are Special
• Minimum of Bachelor’s degree and five years
experience in one specialty
• Available 24/7/365 via phone, web and chat
• Listen to your needs
• Provide confidential guidance
• Deliver prescreened referrals to providers
• Refer and connect you to your other benefits
• Follow up until your needs are fully met
• Send quality assurance survey
“I greatly appreciate the consistently
excellent level of knowledge,
capabilities and professionalism of
the representatives on the phone.”
–LifeCare Member
29
29Wherever You are in Life, There’s LifeCare
Parenting Education Seniors
Pets Financial Wellness
Emotional Health Everyday Needs Career
30
30Life Event Kits
Prenatal Kit Child Safety Kit Adult Care Kit
31
31Exclusive Website
Access informative resources, events and discounts.
• Quick access to specialist chat 24/7
• Podcasts, articles, guides and calculators
• Life Event resources
• Monthly webinars and live talks
• Information on providers and services nationwide
• Mobile responsive design for access on-the-go
• Discounts from vetted provider partners
COVID-19 Collection added in 2020 to provide relevant information and resources for employees,
including support for remote work, virtual learning and camps, “the new normal,” family time at home,
financial, emotional and physical wellness, and more.
32
32LifeMart Discounts
Get real savings on big ticket purchases and everyday
needs, nationwide:
• Child Care • Hotels
• Education • Computers
• Senior Care • Cell Phones
• Fitness Clubs • Theme Park Tickets
• Weight Loss Programs • Movie Tickets
• Furniture & Appliances • Apparel
• Car Buying • Flowers & Gifts
• Automotive Services • Restaurants
• Credit & Legal • Nationwide Local Deals
• Travel • Grocery Coupons
• Car Rentals • And More!
Download the LifeMart app for
savings on the go! COVID-19 Resources page for 2020 to
highlight grocery and meal delivery,
streaming services, learning resources,
and home office, among others. 33
33COVID-19 Support and Resources
Specialist support, web resources, and discounts during this
unprecedented time.
• Support from specialists to help find local resources, such as:
o Homeschool group or association
o Tutor to oversee distance learning
o Learning enrichment or community activities to supplement
virtual schooling
o Senior care facility with no COVID-positive cases
• COVID-19 Collection on the website to provide • Discounts to help with costs including:
relevant information and resources on:
o Home office equipment and supplies
o Back to school, with a focus on virtual o Streaming services
learning, homeschooling, tips for in-person
o Grocery and food delivery
school and more
o Tutors, educational support and other
o Remote work
back to school resources
o Financial, emotional and physical wellness
o Family time at home
34
34Accessing LifeCare
Call toll-free 24 hours a day, every day and any day:
1-877-399-8235
(TTY 800-873-1322)
Access anytime, anywhere:
http://member.lifecare.com
Registration code: MMC
Member ID: Enter your 6 or 7 digit Employee ID
35
35How to Register on lifecare.com
Step 1
Log on to
http://member.lifecare.com
and click on “Start Now” located
under the “Log In” Box.
36
36How to Register on lifecare.com (continued)
Step 2
Enter the provided code MMC
into the box marked “Registration
Code” and click “Continue.” MMC
37
37How to Register on lifecare.com (continued)
Step 3
Fill out the simple form for the personalized
account, then select “Finished.”
You now have access to lifecare.com
on any desktop computer or mobile device.
38
38Cigna EAP: Program Overview
Cigna EAP Agenda
① Know more about your EAP
② Find out who can use the EAP
③ Learn about the wide range of EAP
services and how they can help you
④ Review how to access the EAP
40Cigna Employee Assistance
Program (EAP) Overview
Available 24 hours a day, 7 days a week:
1.800.382.3432
Presented by:
Amanda Ryan, National Account ExecutiveWHAT IS AN EAP?
An EAP is a benefit that is paid
for by Marsh & McLennan at no
cost in order to assist employees
and their eligible household
members in obtaining help for
a wide variety of issues.
These problems may include issues with family, alcohol,
drugs, emotions, stress, or legal or financial questions.
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 42BENEFITS OF THE EAP
• 5 Face-to-face sessions
• Confidential
• No cost to employees
• Unlimited telephonic consultation
• Household benefit
• ID Theft & Fraud Support
– Consultation with a fraud resolution specialist
– Can be used proactively to learn how to better protect
yourself or if you become the victim of ID theft
• Legal Consultation Services
– Free 60 minute consultation with local network attorney
with 25% discount on fees if retained
– Family law—divorce, custody, child support
– Housing and real estate
Available 24 hours a – Landlord/tenant disputes
day, 7 days a week: – Wills
* Not available for consultations about employment law
1.800.382.3432
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 43BENEFITS OF THE EAP
5 Face-to-face sessions
• Licensed clinicians in your
community
• No cost to you
• Household benefit
• Confidential
• Phone line open 24/7
• Crisis intervention and support
Available 24 hours a day, 7 days a week: 1.800.382.3432
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 44BENEFITS OF THE EAP
Phone consultations
• 20- to 30-minute consultation phone call
with a licensed clinician
• Unlimited number of consultations
• Available to employees and household
members, which includes family members
• Confidential
Consultants can help you…
-- Get information and answers -- Identify resources
-- Explore treatment options -- Make an action plan
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 45ACCESSING YOUR EAP SERVICES ONLINE
You’ll find many other EAP services and resources at
myCigna.com
• Schedule a phone call with an EAP consultant
• Live chat with an EAP consultant
• Get an authorization to visit a licensed EAP counselor
• Find a licensed EAP counselor near you
Employer ID: mmc
myCigna.com
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 46ADDITIONAL RESOURCES ON CIGNA.COM WEBSITE
Visit Cigna.com
› click “Individuals and Families” tab
› click “Health and Wellness” tab
• Public website
• No registration or log in
• Many helpful resources
to manage health and well-being
• Available to anyone
Cigna.com
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 47SUMMARY
Your EAP
• Easy to access
• Call for any kind of issue or concern
• We are here for you 24/7/365
• It is confidential
• There is no cost to you
Available 24 hours a day,
7 days a week
1.800.382.3432
Use and distribution limited solely to authorized personnel. © 2020 Cigna Some content provided under license. 48Q&A
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