VISION LAKELAND REGIONAL HEALTH STRATEGIC PLAN 2020
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VISION
2020
LAKELAND REGIONAL HEALTH STRATEGIC PLAN
INTRODUCTION
Who We Are
Lakeland Regional Health is centered on a culture of
relationships and caring that emphasizes:
• Caring for Self
• Caring for Each Other
• Caring for Patients and Families
• Caring for Community
Our Commitment
We are embracing our culture by committing ourselves
to three promises that we refer to as Promise
Statements.
We Promise:
• To treasure all people as uniquely created
• To nurture, educate and guide with integrity
• To inspire each and every one of us to do our very best
Our Future
By embracing our culture and living our Promise
Together, our Promise is
Statements, we shall reach our envisioned future by:
• Delivering nationally recognized healthcare
YOUR HEALTH. • Strengthening the healthiest community in Florida
• Advancing the future of healthcare
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NATIONALLY RECOGNIZED HEALTHCARE
OUR PROMISE
Patient Care Model: Ensure thoughtful, effective and efficient care and collaboration
among the highest quality providers in both ambulatory and inpatient settings.
Patient Experience: Treasure, nurture and inspire each individual we are privileged
IS YOUR HEALTH
to serve through patient-centered care based on relationships, clinical evidence and
advanced technology.
Outcomes: Be nationally recognized for our patient care outcomes by providing effective,
safe, timely, efficient and equitable care to our patients and their families.
THE HEALTHIEST COMMUNITY IN FLORIDA
Prevention and Wellness: Act as a catalyst with community partners to educate and
empower individuals to make positive, long-term changes in their health choices and
DELIVERING behavior.
Nationally Recognized
Healthcare Safety Net: Ensure all residents of our community have ready access to primary and
specialty care to eliminate disparities in care due to income, race or gender.
Global Health Records: Build a portable and secure digital “medical chart” that is easily
accessible for our patients and their healthcare partners in order to foster transparent,
OUR
affordable and evidence-based care.
PROMISE
IS YOUR
HEALTH
STRENGTHENING ADVANCING THE FUTURE OF HEALTHCARE
The Healthiest The Future Corporate and Consumer Health Services: Become the health partner of choice for
Community in Florida of Healthcare
individuals and businesses by creating new, innovative and affordable healthcare
services and solutions.
Education: Invest in education and training with our academic partners to ensure our
future by promoting a strong, smart and compassionate healthcare workforce.
Clinical and Transformational Research: Make discoveries and translate them into
personalized approaches for prevention, diagnosis and treatment of disease.
2 Together, our Promise is YOUR HEALTH. VISION 2020 LAKELAND REGIONAL HEALTH STRATEGIC PLAN 3
STRATEGY Strategic Plan
WE PROMISE OUR PROMISE
DELIVERING Team Healthcare
STRENGTHENING Workplace Community
ADVANCING Talent Future
Strategic Imperative
To develop as a nationally recognized, fiscally strong and growing collaborative regional
health system that improves lives by offering safe, high quality, equitable and affordable
healthcare, while demonstrating an equal commitment to the promotion of individual and
community health, wellness and disease prevention.
4 Together, our Promise is YOUR HEALTH. VISION 2020 LAKELAND REGIONAL HEALTH STRATEGIC PLAN 5
DELIVERING
WE PROMISE - Nationally Recognized Team
Engagement enrichment services, as well as personal consultation
OUR PROMISE - Nationally Recognized Healthcare
Lakeland Regional Health Medical Center • Develop Centers of Excellence in pediatric,
• Create a work environment that fosters an inspired and coaching services for staff, management, • Conduct multi-phased safety and clinical quality obstetrical and geriatric emergency medicine.
and engaged workforce. physicians and emerging Lakeland Regional Health process improvement efforts utilizing sophisticated • Explore additional external partnerships and/or
• Achieve national recognition as a “Best Place to leaders. information technology and industrial engineering affiliations in the areas of cancer, pediatrics and the
Work.” practices to achieve Truven Top 100 national ranking overall healthcare network.
• Advance workforce and community learning, Talent Performance in safety, patient and family experience, clinical • Establish the Institute for Safety Research and Best
education and development for all those we serve. • Implement an effective shared accountability, outcomes and preventive measures. Practice at Lakeland Regional Health to ensure
performance, engagement and workforce • Apply the Quality–Caring Model concept to the safest and most reliable environment for care
Branding & Communication communication system. support decision making, shared accountability delivery for every patient and every team member.
• Implement a world-class talent, branding and • Invest in career advancement services and programs and partnerships among the entire healthcare • Achieve “A” grade in Leapfrog Safety Scoring by
attraction strategy to promote our organization, our for our workforce. team to deliver exceptional patient care and family inspiring a system-wide passion that even one life-
people and our community. • Nurture a culture of relationships and caring by experience, while improving the quality of care changing injury is one too many.
• Execute a state-of-the-art communication strategy fostering integrity and shared accountability. and improving the engagement and experience of
that aligns our Promise Statements, talent • Pioneer a system-wide diversity and inclusion healthcare professionals. Physicians of Lakeland Regional Health
experience and organizational priorities. immersion that espouses our culture of relationships • Obtain zero (0) direct Joint Commission Hospital • Further the integration of the physicians of
and caring. Accreditation Survey findings by maintaining Lakeland Regional Health by obtaining ambulatory
Talent Management & Acquisition constant survey readiness. quality accreditations through talent and process
• Revolutionize the talent acquisition, development, Talent Rewards & Operating Systems • Continue to serve as a national model for timeliness, optimization.
performance and reward system. • Develop meaningful talent rewards and performance safety and quality of emergency care. • Continue to optimize our delivery model to provide
• Attract and retain a diverse, adaptable and highly- management programs, services and systems. • Continue national, state and regional accreditations easy, timely, accessible and coordinated care across
skilled candidate pool. • Implement a sophisticated, “real-time” personalized for trauma, stroke, chest pain and cancer services. the entire continuum of healthcare services.
talent analytics system that transforms how we • Obtain additional disease specific accreditations
Talent Development measure team results. to support service line development efforts as
• Onboard/orient new team members with an intense warranted to improve quality and efficiency.
focus on personal, team and patient health, safety • Develop an Orthopedics and Neurosciences Center
and well-being. of Excellence.
• Open an Education Institute that provides core and
elective development and learning programs, career
6 Together, our Promise is YOUR HEALTH. VISION 2020 LAKELAND REGIONAL HEALTH STRATEGIC PLAN 7
STRENGTHENING
WE PROMISE - The Healthiest Workplace
Health & Safety • Ensure each workplace environment is respectful
OUR PROMISE - The Healthiest Community in Florida
Access & Prevention and officials and our surrounding neighborhoods
• Foster standardized work across all levels of the and safe for patients and families, visitors, partners, • Increase access to primary care for underserved to implement meaningful community health
health system through the implementation of the physicians and team members. patients by continuing to support and develop the improvement in the following areas of need:
Institute for Safety Research and Best Practice at • Inspire a system-wide passion that even one life- Lakeland Regional Health Family Health Center for our • Access to high quality, coordinated care
Lakeland Regional Health. changing injury is one too many. Lakeland primary service area. • Disparities of health outcomes in the black
• Transform each team member into a health • Achieve national recognition for promoting a healthy • Develop comprehensive cancer prevention and community
ambassador by investing in career and benefit workforce. screening programs at the Lakeland Regional Health • Cancer Screening and Prevention
offerings that promote a healthy lifestyle and Cancer Center. • Obesity
compel personal accountability for individual health • Continue to improve the coordination of care • Pre-conceptual and Perinatal Health
outcomes. Well Workplace Initiatives for patients, including implementation of a care • Injury Prevention
• Redesign our employee benefit plans to include transitions pilot.
population health models that establish medical • Add and expand healthcare services in the region
homes for each plan participant. to provide the community with improved access to
• Offer personalized case management approaches providers, diagnostics, testing and treatment options.
to care that improve the health of our highest risk • Continue to improve access to personal health
employees and dependents. information through the Patient Portal and overall
• Promote healthy living, personalized care and community integration of IT systems.
convenience through an employee health model that
enhances access to services.
• Create an innovative partnership with the YMCA, Community Health
offering medical fitness as part of a Lakeland • Prepare for the future of healthcare by fostering
Regional Health well-being service line designed relationships between governmental and community
to promote a healthy, safe, engaged and high- organizations and officials.
performing workforce culture. • Work with governmental and community organizations
8 Together, our Promise is YOUR HEALTH. VISION 2020 LAKELAND REGIONAL HEALTH STRATEGIC PLAN 9
ADVANCING
WE PROMISE - The Future of Talent
Workforce Planning • Attain CMS approval for a new Graduate Medical
OUR PROMISE - The Future of Healthcare
Mission • Open two additional Hybrid ORs by 2015 as part of a
• Develop a destination workforce plan in collaboration Education program that provides funding to support • Develop a comprehensive communication effort to new four-room operating suite.
with academic institutions and community partners 200 to 250 clinical residents. promote knowledge of our mission and reinvention of • Provide regionally based, state-of-the-art emergency
that ensures an adequate talent supply chain for • Implement a comprehensive succession planning our brand to Lakeland Regional Health. and trauma care facilities to meet patient demand
today and our future. program that includes job role redesign for future and care requirements, including opening 22
• Build a talent pipeline through innovative needs and early identification of and investment in Care additional emergency care beds at Lakeland
partnerships and relationships that attracts high- high-potential team members and leaders. • Complete an analysis for post-acute and ambulatory Regional Health Medical Center by 2015.
quality primary and specialty physicians and integration activities including mergers, affiliations • Build additional chemotherapy, pharmacy and
advanced practitioners to address our community’s Hospitality / Service Experience and/or start-ups that would provide greater access, educational space at the Lakeland Regional Health
health needs. • Promote workforce participation, discovery, affordability, safety and/or quality. Cancer Center by 2016.
empowerment, transformation and evaluation • Build a 32-bed adult acute inpatient rehabilitation • Open a dedicated Pavilion for Women & Children
of the patient/people service experience from a institute at Lakeland Regional Health Medical Center by 2018 with additional services and programs for
hospitality perspective in order to implement service in 2015 that incorporates a national model of care obstetrical high risk, NICU and pediatrics.
innovations that align with our Promise Statements. and a center of excellence in neuro-recovery. • Increase the percentage of private rooms at Lakeland
• Develop external partnerships and alliances that Regional Health Medical Center to 70% by 2019.
work in collaboration with our workforce to innovate Infrastructure • Continually evaluate the clinical need and
and transform the human experience for all those we • Continue to prioritize the development of a clinical, opportunities for building, joint venturing or acquiring
serve. business and operational digital framework that procedural and diagnostic facilities. Develop a
increases transparency and access to data for our timeline for completion of additional Master Facility
providers, patients and their families, and facilitates Plan components at the Cancer Center.
communication, safety and excellence in clinical • Establish new and/or expand existing ambulatory
outcomes, and business and operational practices. sites to provide clinical services in convenient, easily
• Complete a comprehensive, patient-centered accessible locations.
regional Master Facility Plan that promotes safety,
access, growth, stewardship and partnerships by
2015.
10 Together, our Promise is YOUR HEALTH. VISION 2020 LAKELAND REGIONAL HEALTH STRATEGIC PLAN 11
OUR PROMISE - The Future of Healthcare (continued)
• Make improvements to existing clinical and support • Operate the Lakeland Regional Health Medical
space as required, providing appropriate patient care Center with a cost structure equal to the Medicare
and workspace across all Lakeland Regional Health reimbursement structure.
locations and departments. • Develop a proactive business and consumer payer
• Continue to develop a sustainability plan that strategy including risk models such as bundled
includes LEED design techniques and certification payments and shared accountability systems.
as possible on new construction, for efficient • Remodel our fundraising program to increase
waste stream management, energy efficiencies, philanthropic funding for infrastructure and
decreases in our carbon footprint, and employee and programs.
community education.
Advocacy
Stewardship • Prepare for the future of healthcare by fostering
• Maintain the financial metrics consistent with an relationships with governmental and community
A2-stable rated organization as rated by Moody’s to organizations and officials.
assure long-term viability.
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1324 LAKELAND HILLS BLVD / LAKELAND, FL 33805
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