Brighter Days on the Horizon

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Brighter Days on the Horizon
26 NOVEMBER 2017
                                                                     60 CENTS
                                                                     MCI (P) 102/12/2016

                   Brighter Days
                   on the Horizon
                        The days of low pay and long working hours
                           for security officers will be numbered
                             thanks to bold changes to the law
                             to ramp up the security industry.

A renewed call for PAP           Pick up a new skill in under   Singapore Stevedores’
and NTUC to strengthen           15 minutes? That’s the         Union, NTUC’s pioneer-
symbiotic ties for the future.   promise of NTUC’s e2i’s        affiliated union, takes a
                                 new ULeap mobile app.          bow after 80 years.
Brighter Days on the Horizon
2 SECURITY SECTOR NTUC This Week 26 NOVEMBER 2017

    A Boost for Security Workers
       Some 34,000 officers can look forward to higher basic wage floors and lesser
                          working hours in the next six years.
                                                                    By Fawwaz Baktee

   O
              n 23 November 2017, the Security              In a media release issued on the               beyond 72 hours of overtime per month by law.
              Tripartite Cluster (STC) recommended      same day, the Government accepted the              Currently, the exemption allows them to work up
              to the Government to increase the         recommendations by the STC.                        to 95 hours.
    Progressive Wage Model (PWM) wage floors of             Union of Security Employees President              The STC encouraged agencies to transit
    private security officers starting from 1 January   Hareenderpal Singh said: “The wage review will     officers who currently work 12-hour, six-day
    2019.                                               help with a problem many officers face, which is   shifts per week to a “6-5-6-5” (alternating six-
        Based on the proposal, officers with the        the wage reset whenever there is a new provider    day and five-day week) schedule. This will give
    security officer rank will receive a total PWM      at the worksite. With PWM basic wage floor         officers two more rest days in a month.
    basic wage floor increase of $300 to the current    being increased yearly, officers will have more        According to the STC, the reduction of
    $1,100 in three years from 2019 to 2021. All        certainty with their pay.”                         overtime hours may promote better work-life
    other ranks above security officer will receive                                                        balance for all security officers and attract more
    a total PWM basic wage floor increase of $285       SHORTER WORKING HOURS                              new entrants into the industry.
    in the same three-year period (see diagram for      The Government has also agreed to stop issuing         It added that a three-year lead time was
    details).                                           overtime exemption (OTE) to security agencies,     necessary to allow buyers to review their
        From 2022 to 2024, all officers will also get   as recommended by the STC.                         manpower needs, given the current shortage of
    an annual increment of at least 3 per cent.             From January 2021, officers cannot work        officers in the industry.
Brighter Days on the Horizon
NTUC This Week 26 NOVEMBER 2017   SECURITY SECTOR                   3

     One worker who looks forward to the                Government stops issuing the OTE.                      implementing technology.
 changes is 38-year-old senior security officer             “When you reduce the overtime hours,                   Currently, NTUC is working with the
 Mohamed Alfie Idris.                                   additional manpower will be needed. That is            Ministry of Manpower to start an initiative
     “The decrease in overtime hours will allow me      why STC is recommending for service buyers to          called Smart Sourcing, where service buyers can
 to spend more time with my family and I will get       explore a greater use of technology. Hopefully,        group resources to procure technology.
 more rest. That’s what I think officers lack today.    this will help reduce the reliance on headcount
 The PWM is a good model for officers. It helps to      in the long-run,” said STC Chair and NTUC              RAISING AWARENESS
 motivate us to take on better roles and progress       Assistant Secretary-General Zainal Sapari.             To raise awareness of the upcoming changes
 in our career.                                             CapitaLand Singapore Vice President and            in the industry, STC will be organising a series
     “To attract younger people into the industry,      Head (Property Services) Alfred Lim, a service         of seminars and briefing sessions for service
 I think it all depends on the benefits of the job.     buyer and member of STC, said: “We know that           buyers, agencies, and security officers.
 It also depends on the company that you join           currently, security officers work very long hours          “The engagement with service buyers will
 and how they treat their employees. For me, I’m        and we have to do something about it. The              be one key focus. I think there is a lot of buy-in
 happy with my employer because they give good          security officer’s pay as compared to 2017 will        from a lot of service providers, but we need to
 benefits and take care of us well,” said Mr Alfie,     increase by 25 per cent. The increase is dramatic.     tell the service buyers to change their mindset.
 who works for Metropolis Security Systems.                 “We will have to work with service providers       This is one big thing we need to do in the next
                                                        to leverage technology and optimise headcount.         three years,” said ASG Zainal.
 WAGE RANGE                                             This would be the only solution left.”
 Additionally, the STC encouraged security                  Association of Certified Security Agencies
 agencies to adopt a capped wage range for each         President Robert Wiener called adopting
 rank. This is to move away from a seniority            technology “paramount”.
 wage structure based on years of experience to             He added that if buyers do not do it, they
                                                                                                                  About the PWM
 one that focuses on skills and productivity.           will find themselves “footing bills that are
                                                                                                                  The security PWM was first introduced in
    The wage ranges are as follows: 1.2 of their        unsustainable”.                                           October 2014 to create a progression
 basic wage for security officers, 1.3 for senior           “We have a three-year period to start talking,        pathway for security officers and allow them
 security officers and security supervisors, and        changing mindsets of the buyers and build                 to get better wages as they become more
                                                                                                                  productive and better skilled.
 1.5 for senior security supervisors.                   technology. The use of technology, if nothing
                                                        else, will maintain the cost [for the buyer],” said       It became a mandatory licensing condition
                                                                                                                  for the security industry on 1 September 2016,
 ADOPTING TECHNOLOGY                                    Mr Wiener.                                                where all private security officers must be
 With the new PWM changes, the STC predicts                 The STC also urged security agencies to tap           paid according to PWM requirements.
 that the cost for security services will go up         on existing Government grants under the Lean
 dramatically, especially in 2021 when the              Enterprise Development Scheme to help with

Progressive
Wage Model
                                                                 2

                                                               r*
                                                             202

                                                         per 3%
                                                              24

for Security
                                                       1 20 to

                                                            yea
                                                           +

                                                                                                                          r*
                                                                                                                   per %
                                                                                                                       yea

Industry
                                                                                                       20 1,585 + 3

                                                                                                                       *
                                                                                                               er y %
                                                                                                                   ear
                                                                                                   20 $1,785 p + 3
                                                        202

                                                                           00

with effect from
                                                                                                                                                     r*
                                                                                                20 $1,98 p + 3%
                                                              5 1,250 $1,4

                                                                                                        5 er yea

1 January 2019
                                                        0
                                                       202

                                                                                           0 ,360 $1,4 $
                                                         $1,17 $
                                                       9
                                                  201

                                                                                      0 1,560 $1,6

                                                                                  0 1,760 $1,8
                                                    T
                                                REN

                                                                                      $1,30 $1
                                                            0
                                                       $1,10
                                            CUR

                                                                                 $1,50 $

                                            Security
                                                                             $1,70 $

                                           Officer (SO) Senior SO
                                                          (SSO)     Security
                                                  Basi           Supervisor (SS)
                                                       c Wa                      Senior SS
                                                            ge Fl
                                                                  oor              (SSS)

                                                                                                                                                   * Subject to review.
Brighter Days on the Horizon
4 POLITICAL NEWS NTUC This Week 26 NOVEMBER 2017

                                                                                                                                  Workers will
                                                                                                                                  need all the
                                                                                                                             help that unions can
                                                                                                                             give them. Unions will
                                                                                                                             need to work with the
                                                                                                                             PAP Government, so
                                                                                                                             that we can develop
                                                                                                                             effective policies to help
                                                                                                                             workers and enable
                                                                                                                             Singaporeans
                                                                                                                             to weather the changes,
                                                                                                                             get new jobs and
                                                                                                                             do better.”
                                                                                                                             People’s Action Party
                                                                                                                             Secretary-General and Singapore
                                                                                                                             Prime Minister Lee Hsien Loong

                            Improving PAP-NTUC
                             Ties for the Future
                  NTUC has always stepped up to face national challenges in the interests of
                                    workers, says PM Lee Hsien Loong.
                                                                  By Ramesh Subbaraman

   P
            eople’s Action Party (PAP) Secretary-     more closely with the LM, and this will also                       PM Lee noted that the National Transport
            General and Singapore Prime Minister      include younger Members of Parliament .                        Workers’ Union is playing an important role in
            Lee Hsien Loong renewed a call                “This will also be a key testing ground for us             maintaining workers’ morale and discipline.
    to strengthen the symbiotic ties between          to identify and develop our future leaders and                     On its part, the PAP has always had workers’
    the ruling PAP and the Labour Movement            to maintain the close partnership between the                  interests at heart when making policies.
    (LM) at the PAP Convention on 19 November         party and the unions for succeeding generations                    “In the coming years, this symbiotic
    2017.                                             of leaders,” emphasised PM Lee.                                relationship will be even more crucial. Workers
        He noted that the LM is a very important                                                                     will need support to cope with the economic
    part of the PAP's support base.                   STEPPING UP TO CHALLENGES                                      disruption. Some industries will see job losses
        This year saw a large delegation of some      PM Lee shared that whenever Singapore faced a                  even as we create new jobs and opportunities.
    250 NTUC leaders from the NTUC Central            problem, NTUC has always stepped up – whether                      “Workers will need all the help that unions
    Committee and various unions attend the           it was to tighten workers’ belts in a recession or             can give them. Unions will need to work with
    convention.                                       to step in and prevent milk powder profiteering.               the PAP Government, so that we can develop
        “I am happy to see the unions represented         This is also the case for the recent spate of              effective policies to help workers and enable
    in force at the convention this year,” said PM    MRT incidents where various stakeholders are                   Singaporeans to weather the changes, get new
    Lee, addressing some 2,000 party activists and    making a major push to improve rail reliability.               jobs and do better,” said PM Lee.
    representatives from the LM.

    MAINTAINING THE RELATIONSHIP
    PM Lee noted that the older union leaders who
    had worked closely with the PAP Government
    understood the relationship well and
    strengthened it.
        He added that NTUC must build this same
    understanding into the minds of the new
    generation of union leaders, so that they will
    continue to work closely with the PAP in the
    years to come.
        As such, PM Lee urged to nurture this
    symbiotic relationship at the leadership levels
    of both the party and the LM.
        PM Lee noted that at the recent NTUC
    Ordinary Delegates’ Conference on 15
    November 2017, NTUC announced that fourth
    generation ministers will take on specific
    partnerships with the LM.
                                                        Minister for Education (Schools) Ng Chee Meng with NTUC delegates at the PAP Convention.
        He had asked the younger ministers to work
Brighter Days on the Horizon
NTUC This Week 26 NOVEMBER 2017   POLITICAL NEWS           5

 “Let’s embark on a journey
                                                                      Winning
                                                                                                                     unionists to learn about the PAP, and vice versa.
                                                                                                                         He also recommended joint learning
   to ignite a new wave of                                                                                           journeys and exchange programmes. Unionists
   personal relationships
                                                                      Hearts
                                                                                                                     could also be involved in Meet-the-People
                                                                                                                     sessions at the constituencies while PAP
  between NTUC and PAP                                                                                               activists could help out at union events.
activists at every level,” says                                                                                          “Let’s embark on a journey to ignite a

                                                                        and
                                                                                                                     new wave of personal relationships between
 Labour Movement activist                                                                                            NTUC and PAP activists at every level so we
  David Tay at the party’s                                                                                           can all bring our symbiotic

                                                                       Minds
                                                                                                                     relationship to even
     annual convention.                                                                                              greater heights. And
              By Ramesh Subbaraman                                                                                   together, we will be
                                                                                                                     able to build bridges
                                                                                                                     to all Singaporeans to
                                                                                                                     win hearts and minds

W
            hen the People’s Action Party (PAP)                  MOVING FORWARD                                      daily,” concluded
            holds its annual convention, party                   When the LM held the NTUC Modernisation             Mr Tay.
            activists often take to the stage to                 Seminar in 1969, it pledged to move beyond
share their work in the PAP.                                     wage bargaining and become PAP’s symbiotic
   This year, the honour was also given to                       partner in nation-building.
an activist from the Labour Movement (LM)                            Fast forward to 2017, and Mr Tay feels
- David Tay from the Creative Media and                          Singaporeans cannot rely on the goodwill of the
Publishing Union.                                                past to carry on the NTUC-PAP symbiotic ties
   He spoke on the importance of the                             into the future.
symbiotic ties between the PAP and NTUC and                          “NTUC unionists and PAP activists must
had some ideas on how these relations can be                     strengthen this bond for a stronger Singapore.
brought forward and further strengthened.                        The veterans fought hand in hand
   Mr Tay, 35, has been with the Labour                          and we need to do the same,” he
Movement since joining nEbO in 2007.                             emphasised.
He was part of a 5-person Young NTUC
committee team.                                                  SUGGESTIONS
   The teaching specialist at a local media                      Mr Tay suggested that unionists and
company also helps out at Meet-the-People                        PAP activists get more involved in each
sessions at Tampines Changkat and attends                        other’s leadership training process such
PAP policy forums.                                               as having an induction programme for

               Sharing                                                                                         V
                                                                                                                        arious political office holders (POH) and
                                                                                                                        all Members of Parliament from the ruling
                                                                                                                        People’s Action Party (PAP) will be working

            Common Goals
                                                                                                               closely with the Labour Movement (LM) in the
                                                                                                               near future.
                                                                                                                   In a statement issued on 21 November 2017,
                                                                                                               NTUC said the current economic situation requires
    PAP MPs and various ministers and political office                                                         both partners to strengthen their symbiotic ties
   holders will be taking on advisory roles in unions and                                                      more than ever.
                                                                                                                   “Successive generations of Labour Movement
    U Associates to strengthen the Labour Movement’s                                                           and PAP leaders must share the same understanding
                    relevance to workers.                                                                      of this symbiotic relationship and work together to
                                                                                                               help our workers overcome the economic challenges,”
                                           By Ramesh Subbaraman                                                emphasised NTUC.

                                                                                                               ADVISORY ROLES
                                                                                                               Where possible, all PAP MPs will take on advisory
                                                                                                               roles in the unions and U Associate networks, said
                                                                                                               NTUC.
                                                                                                                   POHs will also take on additional advisory
                                                                                                               roles and help various segments of the LM
                                                                                                               family transform to become more relevant and
                                                                                                               representative for all workers.
                                                                                                                   “NTUC is grateful to the POHs who are
                                                                                                               contributing their time and talent to work with our
                                                                                                               Labour Movement in these times of rapid change and
                                                                                                               help us evolve our services and methods to better
                                                                                                               take care of all working people in Singapore. This is
                                                                                                               a testimony to the unwavering commitment of the
                                                                                                               PAP leaders to be always on the side of our working
Ministers and tripartite partners at the NTUC Ordinary Delegates' Conference.                                  people,” said NTUC.
Brighter Days on the Horizon
6 LEARNING NTUC This Week 26 NOVEMBER 2017

                                                                                                                                                                                      U Future Leaders
                                                                                                                                                                                        Exchange: 3
                                                                                                                                                                                        Things to Get
                                                                                                                                                                                       Excited About

                                                                                                                                                                                      Getting ready for the future workplace is easier
                                                                                                                                                                                      said than done, especially when it requires
                                                                                                                                                                                      you to commit both time and money towards
                                                                                                                                                                                      picking up new skills and knowledge.
                                                                                                                                                                                         Unsure about how to get started? Or don’t
                                                                                                                                                                                      know what to look out for, and where to go?

          Accessible Learning
                                                                                                                                                                                      Find out what UFLX can do for you.

                                                                                                                                                                                      1 UNLIMITED ACCESS
                                                                                                                                                                                            For just $30 per year, NTUC members will
        Now who wouldn’t want the opportunity to learn from                                                                                                                                 get unlimited access to a slew of workshops
                                                                                                                                                                                            and events. The general public can also
    Singapore’s best and brightest? A new programme offers one                                                                                                                              participate at $100 per year.
     individual the chance to pick up something new each week.
                                                                                                                                                                                      2 WIDE VARIETY OF WORKSHOPS
                                                   Story and Photo by Jonathan Tan
                                                                                                                                                                                            From bite-sized workshops on trending
                                                                                                                                                                                            topics such as digital marketing and career

“T
                                                                                                                                                                                            development to networking events like the
             he U Future Leaders Exchange (UFLX) has been very useful for me,” said 44-year-old
                                                                                                                                                                                            U Future Leaders Summit to exclusive access
             software manager Chan Ching Huat (pictured above).
                                                                                                                                                                                            to prominent business and government
                “I was drawn to the fact that there are many different speakers from diverse fields who
                                                                                                                                                                                            leaders, you can expect sessions as often as
    share their experiences and knowledge at these sessions. This got me very interested. With each
                                                                                                                                                                                            once a week.
    talk I attended, I gained something new so I signed up for subsequent talks.”
                                                                                                                                                                                      3 FREE CAREER COACHING
        Since subscribing to the pilot run of the programme in April 2017, Ching Huat has attended
    some 10 different workshops and courses. Of particular interest to him were the sessions on
                                                                                                                                                                                            Get a status check for your career with two
    change management and entrepreneurship, where he got to learn more about how and why
                                                                                                                                                                                            complimentary career coaching sessions.
    change happens and how to be an entrepreneur.
                                                                                                                                                                                            Experienced career coaches can help to steer
                                                                                                                                                                                            you towards that next big step up.
    CONVENIENCE AND VALUE
    Aside from being able to acquire a wealth of knowledge through the programme, Ching Huat also
                                                                                                                                                                                            For registration and more information, visit
    highlighted how as an NTUC member, the annual $30 subscription offered great value.
                                                                                                                                                                                            www.ntuc.org.sg/futureleaders.
       “It is also very convenient for me because I can just go down after work to the NTUC Centre.
    As the sessions take place once a week for now, it doesn’t impact my time much, and I can balance
    my family and work commitments and take ownership of my learning,” he added.

      NTUC THIS WEEK

    MANAGING EDITOR                                             SENIOR JOURNALIST/NEW MEDIA MANAGER                                    CREATIVE DIRECTOR                                                                SUBSCRIPTION/ADVERTISING
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                                                                                                                                                                                                                        PHONE 6213 8531
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    EDITOR                                                                                                                                                                                                              ADDRESS 73 Bras Basah Road,
    NICOLETTE YEO nicoletteyeo@majoritymedia.com.sg             JOURNALIST                                                             DESIGNER                                                                         NTUC Trade Union House
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    CONTRIBUTING EDITOR                                                                                                                                                                                                 PRINTER
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                                     The Labour Movement, Now Closer To U On The Go!
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                                      Find out more about the Labour Movement at www.ntuc.org.sg. For views and opinions, drop by our blog at www.labourbeat.org.
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Brighter Days on the Horizon
NTUC This Week 26 NOVEMBER 2017   LEARNING        7

                                                                 Learning at your
                                                                    Fingertips
                                                              On-the-go training is taken to a whole new level with
                                                             ULeap Applied Skills mobile app by e2i where you learn
    Upping                                                             what you want in 15 minutes flat.

 Privileges for
                                                                                                    By Avelyn Ng

                                                             T
                                                                    ime-strapped individuals, this will be your best learning companion real

   Members
                                                                    soon. The first of a new series of mobile apps by NTUC’s e2i (Employment
                                                                    and Employability Institute) called ULeap (Learning Enabled Through Active
                                                             Participation) Applied Skills harnesses the power of crowdsourcing to let you browse
                                                             through social feeds and learn something new.
  IRASSU’s focus on lifelong learning                           Focusing on three trending topics for a start, you can post questions or contribute
sees it become the first union to tap on                     your insights on cybersecurity, Internet of Things and workplace safety and health
the new U Future Leaders Exchange to                         discussion threads.

     give its members more value.                            WHAT’S SO SPECIAL?
           Story and Photos by Shukry Rashid
                                                             “You no longer learn from a dead material or static
                                                             source library; it’s live and dynamic. We build

T
                                                             learning communities and emotional connections so
        he Inland Revenue Authority of Singapore Staff
                                                             professionals can support one another,” shared e2i CEO
        Union (IRASSU) became the first union to tap on
                                                             Gilbert Tan.
        the newly launched U Future Leaders Exchange
                                                                 Based on the topics of interest generated by forum
(UFLX) (see story on facing page) when they organised
                                                             participants, bite-sized e-learning lessons of up to
a lunchtime talk with Alipay for its members on 14
                                                             15 minutes each will be designed by ULeap’s pool of
November 2017 at Revenue House.
                                                             knowledge partners from institutes of higher learning,
    Over 100 IRASSU members who came for the
                                                             training providers and professional guilds.
talk were also treated to a one-year UFLX membership
                                                                 There are even multimedia resources for download
worth $30.
                                                             on the go such as video guides and infographics.
    The talk by Alipay was on digital innovation and
                                                                 Instead of the typical courses that take up to six
embracing technology in mobile payments and lifestyle.
                                                             months to develop, the contents are created “just-in-
    IRASSU Assistant General Secretary Wendy Ong said
                                                             time” to meet current demands, making them more
the event was organised to spread the message of lifelong
                                                             relevant than ever.
learning and attract more professionals, managers and
                                                                 From your profile, you are also able to track your progress across courses and even
executives (PMEs) to join the union.
                                                             compete with other learners via the leaderboard feature.
    She said: “The workforce in Inland Revenue Authority
of Singapore (IRAS) is made up of mainly PMEs. They are
                                                             WHAT’S IN STORE
looking for effective, bite-sized and accelerated learning
                                                             What’s more, the good folks at e2i are working with their partners to see how the learning
so that they can pick up more of what’s on the market.”
                                                             hours on the app can be accumulated for some form of accreditation or qualification.
    She added that UFLX will be an additional benefit
                                                                 They will also be releasing two new ULeap apps in the first quarter of 2018.
for IRASSU members, on top of the basic ones like
                                                             ULeap Professional Skills will focus on business operations, with topics such as
protection.
                                                             entrepreneurship and service excellence, while ULeap Workplace Skills will guide you
                                                             on what you need to know at work such as digital readiness and employability.
                                                                 And if you want more specific help with your career, we hear artificial intelligence is
                                                             on its way to propose skill gaps and jobs based on your profile.
                                                                 Now for the good news! The app is now on a six-month pilot phase, where full
                                                             access is free of charge. While you may have to pay at the end of it, you can always look
                                                             forward to more topics and communities to come. More details will be announced at a
                                                             later date.

                                                               GOOD TO KNOW
                                                                ➤ Launched on 17 November 2017, ULeap Applied
                                                                  Skills aims to benefit 10,000 workers.
                                                                ➤ View short video clip at www.youtu.be/
 STRONG LABOUR-MANAGEMENT RELATIONS                               fM78CLOVK9Y for a walkthrough of its features.
 Prior to the event, IRASSU also signed a new collective        ➤ ULeap acts as the engine of the e2i ecosystem
                                                                  comprising U Career Network, trade associations
 agreement with IRAS, where the highlight was the                 and chambers, and learning communities.
 training grant provided by the company to members.             ➤ Knowledge partners to date: Institute of
     Witnessing the signing, NTUC Assistant Secretary-            Technical Education, Singapore Institute of Safety
                                                                  Officers, SISO Academy, NTUC LearningHub,
 General and newly appointed IRASSU Trustee Patrick                                                                       Available for download on App
                                                                  Republic Polytechnic, Singapore Polytechnic,                Store and Google Play
 Tay said: “The training grant is another testimony to the        Singapore University of Social Sciences, Temasek           (or scan QR code here).
 strong labour-management relations, the embracing of             Polytechnic.
 lifelong learning and the very enlightened leadership.”
Brighter Days on the Horizon
8 SOCIAL ENTERPRISES NTUC This Week 26 NOVEMBER 2017

       Want to be the   LHUB CEO
       Next Alibaba? Elected to Board
        A new programme will enable workers and
         businesses to gain an edge in the fiercely
                                                                                     of Global
             competitive e-commerce space.
                                By Jonathan Tan
                                                                                   Co-operatives
                                                                                    Association
                                                                                 Kwek Kok Kwong sees more opportunities to
                                                                                          exchange best practices.
                                                                                                      By Ramesh Subbaraman

                                                                                S
                                                                                      ingapore has gotten a new voice in the International Co-operative
                                                                                      Alliance (ICA), an independent, non-governmental association
                                                                                      that unites, represents and serves co-operatives globally.
                                                                                    Kwek Kok Kwong, Chairman of the Singapore National Co-
                                                                                operative Federation (SNCF) and Chief Executive Officer of NTUC
                                                                                LearningHub (LHUB), was elected to ICA’s board as a member during
                                                                                its Global Conference and General Assembly in Kuala Lumpur from 14
                                                                                to 17 November 2017.
                                                                                    He is the second Singaporean to be elected to the ICA board and
                                                                                takes over from Seah Kian Peng, Chief Executive Officer of NTUC
                                                                                FairPrice. Mr Kwek will serve a four-year term starting this month.
                                                                                    Mr Seah, who has served on the board for three terms (2005 to
                                                                                2017), said: “Singapore’s co-operatives model is by and large held in
                                                                                high regard in the international arena. Our governance, efficiency and
                                                                                professionalism together with how we also address social good and goals
                                                                                are areas in which we have made our mark.”

   T
            aobao may be synonymous with an endless selection of goods
            and services available online. But have you wondered about the      TASKS AHEAD
            business model, online retail techniques and marketing tools that   Sharing how he hopes to contribute to the global arena, Mr Kwek said
    helped it achieve success?                                                  there are opportunities for more exchanges of best practices.
        To share its expertise, parent company Alibaba’s very own business          “There are co-operative activities that can engage the world over.
    college announced a partnership with NTUC’s e2i (Employment and             For example, we can share about co-operatives dealing with the ageing
    Employability Institute), NTUC LearningHub (LHUB) and the Nanyang           population. We are one of the fastest-ageing nations in the world, but
    International Business College (NIBC) to bring its holistic digital         there are a few nations that are ageing even faster. Our co-operatives
    e-commerce programme into Singapore. It is the first country outside        can therefore learn from these nations on how they cope with the
    China to launch the programme.                                              challenges,” he explained.
                                                                                    Turning to the Singapore
    BITE-SIZED LEARNING                                                         co-operative movement,
    While the exact details are being finalised, Alibaba Business College       Mr Kwek noted that
    (ABC) Southeast Asia Programme Director Nick Zhou shared that               it has been serving
    the programme will feature bite-sized masterclasses targeted at             people for many
    entrepreneurs, small- and medium-sized company owners and working           decades, some even
    individuals keen on picking up the relevant skills to succeed in the        before independence.
    e-commerce space.                                                               “Collectively, the
        He hopes that the programme will be able to help bridge the gap         co-operatives have
    between the growing number of e-commerce businesses and the talent          impacted our society
    needed for the jobs.                                                        by moderating the cost
        Sharing how the Labour Movement will be co-developing the               of living in Singapore,
    programme with ABC and NIBC, e2i CEO Gilbert Tan said: “Number one,         promoting health and
    we will ensure that the programme is good and suitable. Number two, we      well-being, and providing
    will make sure that the course fees are affordable. Number three, we are    quality education and training
    looking at how we can mobilise the workforce [to take advantage of these    to preschoolers and adults
    masterclasses] through the various networks that we have in the Labour      for social mobility,”
    Movement, and eventually expand its reach so that more people who are       he noted.
    interested in the topic can come on board,” said e2i CEO Gilbert Tan.
        The first intake is scheduled to commence in January 2018 and aims
    to target 150 people.

       To find out more about the programme, visit e2i.com.sg or
       www.ntuclearninghub.com.
Brighter Days on the Horizon
NTUC This Week 26 NOVEMBER 2017   SMEs   9

                                                                                       Moving into
                                                                                      Industry 4.0?
                                                                                        With e2i’s new Step-up Industry
                                                                                       Programme, there is no reason for

  Switching Gears                                                                        businesses to wait any longer.
                                                                                                                 By Avelyn Ng

   to Stay Ahead
                                                                           A
                                                                                   re you a company trying to understand what Industry 4.0 is, or do
                                                                                   you know one that is looking to find out more?
                                                                                       We know that there may be many concerns, such as whether you
   The drive towards transforming industries                               have the means to get there or what technologies you should invest in.
    is accelerating, and businesses and even                                  Well fret no more, a new initiative by NTUC’s e2i (Employment and
                                                                           Employability Institute), the Step-up Industry Programme (SIP), is
     associations are getting on board. Find                               looking to address all these.
   out what the Singapore School Transport                                    The SIP has helped more than 50 SMEs in robotics and automation,
              Association is doing.                                        process optimisation, and data mining and tracking since its soft launch in
                                                                           April 2017. Dynamold Precision, for example, tapped on smart storage and
                           By Shukry Rashid                                quality inspection systems to enhance its operational efficiency.
                                                                              Before you worry about where to begin or whether your employees can

E
       very industry seems to be improving the way they do things, and     adapt to the changes, know that the SIP is not just a funding scheme.
       the school transport sector is no exception.                           To provide holistic support, it also connects you with technology
           The work of bus drivers was manual for the longest time –       enablers and training providers. The technologies are classified into
fetching of students, doing the headcount and planning of routes. There    entry, intermediate and advanced levels, so you can pick what suits your
were also those rare erratic and dangerous driver behaviours which         company’s pace of development best.
resulted in high insurance premiums due to accidents involving school
transportation. The sector also faced an increase in operational costs
                                                                                             Robotics &             Process            Data Mining
such as high maintenance and fuel consumption.
                                                                                             Automation             Optimisation       & Tracking
    Since the Singapore School Transport Association (SSTA) adopted the                      (Examples)             (Examples)         (Examples)
School Bus Management System (SMBS), however, things have been better.        Entry          Digital quality        System framework   Data collection
    The SBMS is a centralised dynamic bus routing system which                               control inspection     assessment         devices
includes an in-bus surveillance system with 3G video streaming, GPS,          Intermediate   Vision Sensing         Production         Inventory Tracking
real-time video recording, smart student attendance tracking system                          System                 Planning System    System
and smart bus route planning system.
                                                                              Advanced       Integrated             Predictive         Remote
    SSTA Executive Secretary Jeremy Ng (pictured above, extreme right)                       industrial robots      planning and       equipment
said feedback from parents has been positive, and he foresees a 15 per                                              scheduling         tracking & control
cent reduction in both maintenance costs and insurance premiums.

ENABLING BUSINESSES AND INDUSTRIES
SSTA, whose members represent 80 per cent of school transport              PARTNERSHIP AGREEMENT
operators in Singapore, adopted the SMBS with NTUC U SME’s                 The programme is possible thanks to a partnership agreement signed on
assistance as a Lean Enterprise Development (LED) Scheme multiplier.       3 November 2017 at Trade Association Hub between e2i and Singapore
    The LED Scheme was launched to help small and medium-sized             Chinese Chamber of Commerce & Industry (SCCCI). The aim is to help
enterprises (SMEs) transform and grow in the new manpower-lean             small- and medium-sized enterprises (SMEs) across 23 sectors that will be
landscape. This will be done by improving processes and business models,   transformed to cope with disruptions.
and developing a stronger Singaporean core and higher quality workforce.       “SMEs account for 70 per cent of the workforce. We need to work with
    Multipliers such as U SME were appointed to raise awareness and        aggregators to multiply our efforts and reach out to as many of them as
enhance adoption of the scheme by helping businesses better understand     possible. As we move into Industry 4.0 and the future, we do not want
the concept and put up high-quality proposals with desired outcomes.       any local company and worker left behind,” said e2i CEO Gilbert Tan.
    With the help of U SME, SSTA applied for a grant under the Local           SCCCI, which houses some 160 trade associations, is working with e2i
Enterprise and Association Development programme by SPRING                 to reach out to 2,000 workers and 1,500 SMEs with courses relating to
Singapore.                                                                 Industry 4.0, productivity, digital skills and technology.
    U SME has assisted over 50 SMEs since the scheme was launched in
October 2015.                                                              SPRUCING UP JOBS
    “Moving forward, we will assist all our SME partners to implement      If you’re still unsure about what technology can do for you, then hear
initiatives under respective Industry Transformation Maps to stay lean     from the Container Depot and Logistics Association, one of the 160 trade
and competitive, and help working people in SMEs to upgrade,” said U       associations under SCCCI. To attract the younger generation to join the
SME Director Yeo Guat Kwang.                                               industry, the association's President Peter Ho said they are trying to make
    SSTA is one of the 5,200 SMEs and associations that have been          it more technology-based.
enabled through the LED Scheme. This was announced during the                  “As an association, we are always on the lookout for technological
second LED Symposium on 17 November 2017 by Second Minister for            solutions for industry use. Three years ago, we partnered a vendor to
Manpower Josephine Teo.                                                    implement the Container Management System. Now, about 80 per cent of
                                                                           our members are using it, reducing the amount of paperwork [they have
   For more information on the Lean Enterprise Development Scheme,         to do],” said Mr Ho.
   visit www.mom.gov.sg/employment-practices/schemes-for-
   employers-and-employees/led-scheme. Interested companies can               Contact an e2i industry specialist at chuyuan_zhao@e2i.com.sg for
   approach NTUC U SME at ntucusme.weebly.com.                                more information.
Brighter Days on the Horizon
10 UNIONS NTUC This Week 26 NOVEMBER 2017

                                                                                                         NTUC’s Pioneer-
                                                                                                         Affiliated Union
                                                                                                           to Dissolve
                                                                                                       After 80 years of operations, the Singapore
                                                                                                       Stevedores’ Union (SSU) will be subsumed
                                                                                                      under the National Transport Workers’ Union
                                                                                                               (NTWU) in December 2017.
      Minister Khaw (centre, in white) at the inaugural Public Transport Workers' Appreciation Day.                                By Avelyn Ng

               Give Respect
               Where it is Due
      The faults of “a few black sheep” must not
        overshadow the excellent work done by
       the majority of public transport workers,
      says Transport Minister Khaw Boon Wan.
                                         By Fawwaz Baktee

     D
               o not let a few rotten apples spoil the barrel was the message made
               by Transport Minister Khaw Boon Wan at the inaugural Public
               Transport Workers’ Appreciation Day on 14 November 2017.

                                                                                                      S
          Minister Khaw referred to the 7 October 2017 MRT tunnel flooding                                   SU held an appreciation lunch
      incident, where authorities found that six SMRT workers failed to carry out                            for about 100 members and             It’s not a farewell
      proper maintenance and falsified records.                                                              their families on 11 November         gathering, but a
          “A small group of SMRT workers had negated the good work of the                             2017 at Hotel Royal. At the event,   new milestone for all
      other SMRT workers and brought disrepute to other transport workers.                            SSU President Lim Ah Kiat (pictured of you today. Although
      They have tarnished the reputation of Singapore and Singaporeans,” said                         above right) announced the decision we won’t hear SSU’s
      Minister Khaw.                                                                                  to dissolve the union and transfer   name in the future, it
          He also called it “a day of shame for SMRT” and hopes that the incident                     all its members to the National      has been etched in
      will be a turning point for the organisation where “all SMRT staff dedicate                     Transport Workers’ Union with        Singapore’s history.
      their 100 per cent to their public responsibility to make SMRT train                            effect from December 2017.           Your diligence and
      services reliable again.”                                                                            Formed in 1937, SSU is one of   selfless contribution
                                                                                                      the first unions affiliated to NTUC. will continue to inspire
      UNSUNG HEROES                                                                                        “NTWU is committed to           all of us at NTUC and
      The event held at Bedok Square was organised by the Land Transport                              continue taking care of the welfare  NTWU. Let us continue
      Authority and the National Transport Workers’ Union to appreciate the                           of the new members and serve         to walk the new
      22,000 public transport workers in Singapore.                                                   them well. They will get to enjoy    journey together.”
          Minister Khaw unveiled a series of collaterals to encourage the                             more benefits such as discounts at
      public to show their understanding, respect and appreciation to public                          NTWU canteens at bus interchanges Event    Guest-of-Honour and NTUC
                                                                                                                                           Secretary-General Chan Chun Sing
      transport workers.                                                                              islandwide, scholarships and
          “Today is a good opportunity for commuters to remind ourselves to be                        bursaries, and hardship assistance.
      grateful to the silent, everyday heroes who make our daily trips on public                      We have also come up with a condolence scheme just for them and
      transport possible … I encourage our commuters to take active steps in                          their dependants,” said NTWU General Secretary Fang Chin Poh.
      showing appreciation to all these hardworking individuals every day – not
      just today. Even a simple smile can make a big difference,” he said.                            A VETERAN UNIONIST’S STORY
          Public transport workers across Singapore will be receiving hand-written                    SSU General Secretary Tan Chu Beng (pictured above, left), who has
      appreciation cards by students and commuters, as part of a campaign                             been working full-time in the union since 1967, plans to retire.
      organised by LTA and the Singapore Kindness Movement.                                                Speaking in Mandarin, Mr Tan said: “In those days, it was hard to
                                                                                                      find work and stevedores took up odd jobs. Sometimes they worked
      BETTER WELFARE                                                                                  on weekends, other times they went for weeks without income. Many
      LTA has been working closely with NTWU and operators to improve the                             were afraid to accept mediation by the union during salary disputes.
      welfare and working conditions of bus and train workers. Some examples                          They were afraid that if they offended the contractor, they may not get
      include the installation of condition monitoring systems that help train                        the job next time. It was challenging for us.
      crew efficiently detect problems, and upgraded facilities at interchanges for                        “Over 10 years ago, we also encouraged members to get certification
      bus workers.                                                                                    to operate forklifts. But, stevedoring is a sunset job – companies need
          According to LTA figures, daily bus and rail rides have increased by 30                     less manpower nowadays and the trade is not attractive to youngsters.
      per cent in last five years, numbering almost 8 million today.                                  It’s a pity that we have to dissolve, but it is necessary.”
NTUC This Week 26 NOVEMBER 2017   WEEK IN REVIEW         11

                                                      Snapshots
              A quick roundup of what went on in and around the Labour Movement recently.
                                                                  By NTUC This Week Team

                                                                            LEARNING JOURNEY
Healthy Eating
From 1 December 2017 until the end of next year, public transport            Logistics Cluster
workers will enjoy healthier food at all National Transport Workers'         Over 20 union leaders from the
Union (NTWU) canteens.                                                       NTUC Logistics Cluster visited
   The initiative is part of the union’s commitment to fighting diabetes.    the Supply Chain and Logistics
To promote good eating habits, public transport workers will receive 30      Innovation Playground on 9
cents off all brown rice meals.                                              November 2017, where they
   Also, coffee and tea will be served without sugar. Should they wish,      were given a first-hand look at
patrons can add sugar to their drinks at a separate counter.                 new technology available in the
                                                                             market to help with productivity
                                                                             and job redesign.
                                                                                The tour was part of a logistics
                                                                             sector transformation workshop. The cluster is made up of the
                                                                             Singapore Industrial and Services Employees’ Union, The Singapore
                                                                             Manual and Mercantile Workers’ Union, Metal Industries Workers’
                                                                             Union, and the National Transport Workers’ Union.

                                                                             ST Aerospace
                                                                             As part of Singapore Industrial and Services Employees’ Union’s
Todo Todo in the Heartlands                                                  efforts to help union leaders learn how technology can be used to
Building upon the promise to engage youths and young workers                 transform jobs and workplaces, 11 unionists from its ST Aerospace
with career support in the heartlands, Todo Todo – a collaboration           branches toured Innosparks, an ST Engineering open innovation lab,
between Young NTUC and the People’s Association – organised                  on 9 November 2017.
The Skills Marketplace @ Pasir Ris-Punggol on 11 November 2017.                  The facility serves as a platform to accelerate technology innovation,
                                         In addition to                      encourage experimentation, and foster entrepreneurship and
                                      presentations by                       collaboration among ST Engineers and startups.
                                      entrepreneurs such as SGAG’s               “It is great to know that ST Engineering has such a place where
                                      Adrian Ang, more than 30               different ST Engineering subsidiaries can come up with very innovative
                                      volunteer career guides                projects to be used for different applications from aerospace to even
                                      shared career advice and their         healthcare,” said SISEU General Secretary Philip Lee.
                                      working experiences with
                                      some 200 participants.

Concerns of the Self-Employed
The tripartite workgroup on Self-Employed Persons (SEP) held its
first coffeeshop talk with self-employed individuals in the creative,
media and entertainment industries on 14 November 2017.
    Most participants agreed that non-payment or late payment by
clients was an issue. Participants also highlighted the need to raise
awareness and understanding of the differences between contract
workers and self-employed persons.

 AWARDS

   NTUC-U Care                                                                        ADG Vivek
   Fund                                                                               NTUC Assistant Director-
   For a second year, the NTUC-U Care                                                 General Vivek Kumar was
   Fund was one of the winners of the                                                 presented the Partner of the
   Charity Transparency Awards (CTA)                                                  Industry Award at the 12th
   held on 15 November 2017 at the                                                    Supply Chain Asia (SCA)
   Marriot Hotel.                                                                     Industry Night.
      Organised by the Charity Council                                                    Thirty other companies
   yearly, the CTA is held in conjunction                                             and professionals also received
   with the Charity Governance Awards                                                 awards for their achievements
   (CGA). Both initiatives aim to                                                     in the Singapore logistics sector,
   promote good charity governance and                                                which was ranked among the top
   transparency by recognising charities                                              five logistics hubs by the World
   with best practices.                                                               Bank in 2016.
Future Outlook:                                                                                 MyNTUC
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