BT Ireland Unified Communications - A more detailed view of Unified Communications
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Unified Communications BT Ireland A more detailed view of Unified Communications
Contents
• Unified Communications Description
• The BT and Microsoft Unified Communications Proposition
• The BT and Microsoft Unified Communications Proposition
• The BT and Microsoft Unified Communications Proposition
• Routes to Unified Communications
© British
Telecommunications plcWhat is Unified Communications?
• Unified Communications (UC) has become the inclusive name for a
converging set of voice, data, and video infrastructure services that
integrate with common business applications to reduce typical
communication bottlenecks.
• UC links communication technologies (e.g. voice) with collaboration
services (e.g., email, calendaring, instant messaging and presence) to
improve information workers’ ability to interact with co-workers more
quickly and effortlessly.
• Functionality enabled by session initiation protocol (SIP) eliminates
communication channel silos and provides services like presence,
integrated messaging, multimodal conferencing, desktop call control,
and asynchronous collaboration integration to accelerate business
responsiveness’.
• Unified Communications demands close integration and seamless user
experience across three historically siloed areas –
– Network Infrastructure
– Mobility and
– Collaboration and Communication.
© British
Telecommunications plcWhat is Unified Communications? The analysts
view
With Unified Communications (UC), workers Gartner defines UC products (equipment, software
collaborate with colleagues anywhere to solve and services) as those that enhance individual,
business problems on an immediate basis* workgroup and organizational productivity by
UC solutions eliminate technology silos and enabling and facilitating the control, management,
integrate applications to provide richer integration and use of multiple enterprise
functionality for existing desktop and communication methods. UC products achieve this
communication applications* through the convergence and integration of
*Forrester November 2006 communication channels (that is, media), networks,
systems and business applications, as well as
through the consolidation of controls over them. UC
UC enables users, from the desktop and from products may be made up of a stand-alone product
any business application, to choose to email, suite or a portfolio of integrated applications and
voice call, video call or IM through one click, platforms. Gartner Jan 2007
without having to leave the application. UC
enables users to collaborate and conference
though a choice of communications medium, and Collaboration &
to hold "virtual" meetings regardless of the Communication
location of the participants and benefiting from
their known state or ‘presence’
UCC
Infrastructure, Mobility and the solutions
Network
Desktop/Application need to work together to Infrastructure
provide Unified Communications
Mobility
© British
Telecommunications plcUnified Communications…removing discretion
Overall
Costs
Down
Common Management
Separate Management Unified Experience
Unified Messaging
Instant Messaging
Conferencing
Messaging
Telephony
Enterprise
E-Mail &
Conference
Conference
Conference
Instant
Telephony
Voice Mail
Enterprise
E-Mail &
Video
Audio
Web
Platform
Horizontally integrated common platform
Vertically integrated communication silos
Standards-based distributed architecture
Proprietary architecture
Limited accessibility Accessibility in the entire network
Many different databases
One common database (active directory)
© British
Telecommunications plcWhat is UCC from BT
BT’s Unified Communications and Collaboration proposition brings together functions in
IT and telecoms to exploit new available technologies and drive cost and inefficiency
out of the IT department and ultimately the business. Consolidating networks into a
single IP environment and migrating and consolidating IT infrastructures to the
minimum number of instances, application and server rationalisation and
consolidation allows voice, video, instant messaging, email messaging, fax, voicemail
to all be integrated. The proposition allows for future flexibility to support changing
business needs – risk mitigation.
BT’s Unified communications and collaboration proposition enables your organisation’s
communications infrastructure, mobility, desktop and applications to work together.
Users can take part in almost any kind of communication to anyone at any time, by
linking voice, mobile and data services with desktop. BT UCC proposition enable
individuals or workgroups to work together e.g. via voice, email, instant messaging,
presence applications, voice and web conferencing, file sharing, applications sharing,
records management, or online discussion groups
Unified Communications and Collaboration
will enable more efficient engagement with
employees, suppliers, customers and
business partners
Traditional value chains will be transformed into
dynamic, multi-directional trading networks
delivering greater business flexibility
© British
Telecommunications plcBT UCC – Position in the collaboration value chain..
Business Transformation
Aligning IT more closely with the business BT Underpins
Business Process re-engineering
The Highest Level Collaboration:
• Applications to Application
• Business to Business BT Provides for..
• Horizontal and Vertical drivers
• Composite Applications
Service Oriented Architecture
Person to Person Collaboration:
• Application and information sharing BT Provides
• Cross functional team working
Unified Comms and Collaboration
The Collaborative infrastructure:
• Instant access to information and people BT Provides
• Presence aware, multiple service capability
Service Oriented Infrastructure
© British
Telecommunications plcBT UCC Customer Benefits • Simpler collaboration, improved productivity - users benefit from a more controlled and manageable communications interface and can work and collaborate more effectively. Use of Instant Messaging can lead to a 30% reduction in mobile phone bills, 40% reduction in email traffic, 15% reduction in voicemails. • Increased responsiveness - converged voice and data facilitates a rapid response to changing business needs and seamless communication of information to all stakeholders. • Increased business agility - geographically dispersed team members can more effectively function as a group and benefit from shared resources and information and use of core business functions/tools . • Reduced cost - significant cost savings can be achieved through more effective communications management and reduced travel costs. • Increased client facing time - individuals can increase time spent with customers through more effective communications management. Greater efficiency in contact centre / service desk environments resulting in more sales, faster fault resolution and greater customer sat, depending on the application. • Growth of business ecosystems and value networks - providing organisations with additional opportunities to expand their business throughout the value chain. © British Telecommunications plc
Will my company benefit from Unified Communications
& Collaboration?
Forrester say Yes if your Market Evidence Confirms
business -
requires on-going internal and BP UC pilot to reduce time to first barrel by enhancing team
external collaboration collaboration and speeding up decision making.
is ‘Face-time’ sensitive Sage Research – UC frees up time that can be spent with
customers, partners or employees -
• Presence - Save 32-mins per day
• Unified messaging – 43-mins per day
strives for deeper BT & Microsoft enable Federation – the ability to extend UC
communication with customers solutions beyond the corporate firewall to include customers,
and partners suppliers and partners
has distributed workforce and BT employees 110,000 globally - UC enables 60,000 remote
road warriors workers and 11,500 home based – Result – Property savings
£500m pa
operates in competitive market BT Flexible working improved customer focus and helped
conditions create a project based organisation renowned for its ability to
rapidly create and deploy virtual teams irrespective of where
the right skills may physically sit.
considers employee productivity BT - Productivity of teleworkers is consistently 15-30% higher
and job satisfaction a high than those based in the office, saving BT a further £6 million
priority a year. 99% of employees who take maternity leave return to
work once they have given birth.
© British
Telecommunications plcWhy UCC? Facts & Figures (1)
Web conferencing
Companies using integrated voice and Web conferencing reported a
30% reduction in conferencing expenses (by making integrated conferencing
capabilities available in-house and on-network) and an average saving of
$1,700 per month in travel costs.
Unified messaging
Organisations using unified messaging reported that employees saved
43 minutes per day from more efficient message management, while mobile
workers saved 55 minutes per day.
Productivity / business continuity
Use of soft phones realised average savings of $1,727 per month in mobile
and long distance charges. Mobile workers saved 40 minutes each day,
enjoyed greater communications convenience, and generated annual
productivity gains of 3.5 days per year through business continuity impact.
A presence enabled workforce
Organisations using unified communications clients saved an average of
32 minutes per employee, per day, because presence technology enabled
staff to reach one another on the first try.
Sage
© British
Research
Telecommunications plc Jan 06Why BT as your global UCC provider?
• People: BT has thousands of highly trained and certified people
with Microsoft, IBM Cisco, Nortel and Avaya qualifications
delivering Professional Services
• Providing messaging technology to over 250 customers for in-
house deployment
• BT is Leader in Gartner MQ in Networked IT Services
• Key partner relationships: Gold Partner accreditations from,
Microsoft, Cisco, Nortel & Avaya
• We support over 6,000 audio conferences a day – more than 2
million minutes a day together with 1,000 video conferences a
week.
• We are Europe’s largest conferencing business with 12,000 ports
• We host and manage Microsoft’s EMEA LiveMeeting web
conferencing platform
• Email service is a key BT competency and we operate one of the
largest email systems in the world
• Over 16 years experience providing messaging, archiving and
boundary protection services for a wide range of large global
customers
© British
Telecommunications plcWhy BT as your global UCC provider?
• Unified Communications solutions requires expertise and capability in both the IT and
Networking environments. BT has a unique capability to deliver networked IT solutions.
•
• BT has a set of tools that can prove a customers infrastructure across the local and wide
areas and into the data centre and IT environments. Using these tools it can pin point any
issues within that end to end infrastructure and instigate fixes to make that infrastructure
Unified Comms ready. BT has a unique capability to integrate voice into a UCC
environment.
• BT’s solutions are fully scalable. Customer can start implementing UCC on a small scale
such as within one LAN in one building. They can then increase the intregration into their IP
and IT environments on a global scale.
• BT has from its heritage the knowledge and understanding of the “old” world of voice
communications and how to integrate these with the new wave services associated with the
new communications applications.
• BT has the capability to deliver a seamless service across both the IT and telecoms
environments resulting in extremely high service levels. BT can then deliver a single
service level agreement from the application to the wires. This is fundamental to ensure the
maximum performance from person to application. BT can off one point of contact for all IP,
IT and UCC services.
• BT has deployed the world leading 21st Century Network. This environment will transform
/ is transforming communications as we know it today.
• The experience and capability around 21CN takes us to new levels of IT Service excellence
and we are industry leading with regard to adopting Service Oriented Architectural
standards. Ultimately BT has the capability to offer our customers a high service availability
© British
environment from person to application and from application to application.
Telecommunications plcUCC Main Messages
Key Messages • Bring together functions in IT and telecoms to exploit new available
technologies and drive cost and inefficiency out of the IT department
and ultimately the business
• Consolidating networks into a single IP environment and migrating
and consolidating IT infrastructures to the minimum number of
instances, application and server rationalisation and consolidation.
• Provide voice, video, instant messaging, email messaging, fax,
voicemail all in a single instance.
• A single communications interface including voice, video, instant
Benefits messaging, presence awareness and collaboration.
• A single repository for all forms of messaging whether voice or
electronic with faster access to information and business tools
regardless of location and in a consistent format.
• An efficient IT and network infrastructure to support the business and
future business applications
• Optimised costs to meet IT budgeting challenges
● Voice integration
USP ● Network capabilities
© British
● Single supplier for IP and IT Services
Telecommunications plcThe UCC Proposition comprises products and services from a number of vendors.
The following lists out key underpinning products and services that support UCC:
Microsoft Nortel:
• Exchange Server 2007 Unified • MCS 5100
Messaging
• CS1000
• LCS 2005
• IP Telephones
• Sharepoint 2007
• Converged Office
• OCS 2007
Conferencing:
Cisco:
BT Conferencing provides:
• Unified Call Manager (Version 5.1)
• BT MeetMe and audio integration to LM
• IP Telephones and LCS
• IP Communicator • Microsoft Live Meeting 2005
• Meeting Place • Microsoft Live Meeting 2008
• Unity (unified Comms Platform) • Microsoft Live Meeting Conference Plus
• Desk Top Video • Cisco Enterprise Solution – available
• Cisco Unified Presense Server now for bid
(CUPS) • LCS
• Telepresense • Cisco Telepresence available now for
bid
© British
Telecommunications plcThe BT & Microsoft Unified Communications Proposition
Proposition…the software
Unified Messaging Enhanced IPT
E-mail and Calendar IM and Presence
SharePoint Server
2007
Conferencing Common Centralised
Directory document storage
Collaboration
Document, review,
signoff, control
© British
Telecommunications plcBT Managed Microsoft UCC Applications • Microsoft Exchange 2007: offers built-in protective technologies to reduce spam and viruses, enable confidential communications and assist with regulatory compliance. • LiveMeeting: enables multiple users to participate in online meetings, training and events using unique interactive tools that seamlessly integrate with existing systems and productivity applications. • Office Communications Server 2007: facilitates instant messaging and presence as part of a secure, scalable, enterprise-grade solution that seamlessly integrates with other Microsoft products. • Microsoft SharePoint Portal Server 2003: provides an intelligent portal capable of seamlessly connecting users, teams, and knowledge to enable more efficient working and dissemination of relevant information across business processes. SharePoint Portal Server 2003 integrates information from various systems into one solution through single sign-on and enterprise application integration capability. © British Telecommunications plc
Why BT and Microsoft
• BT and Microsoft better together
– Reduces operational management time, risks, and end-to-end costs
– Provides an extensive portfolio of communication and collaborative
services
– Builds on your existing estate and services
– Provides a platform for outstanding innovation
• Unified service model
– End-to-end service options
– Integrated service desk removes complexity
• Systems integration
– The ability to provide collaborative application, access,
communication networks and computing infrastructure
– Integration of Microsoft with voice and networking infrastructure
– Comprehensive Nortel and Cisco implementation and integration
capabilities
– Fixed and mobile access
© British
Telecommunications plcThe BT and Cisco Unified Communications Proposition
BT Managed Cisco UCC Applications
• Unified Communications Clients
– Cisco Unified Communications Manager: enables unified messaging, multimedia
conferencing and collaborative contact centres.
– Cisco Unified Presence Server: supports Cisco Unified Personal Communicator and
Cisco Unified Communications Manager to access voice, video, instant messaging,
conferencing and presence information.
– Cisco Unified CallConnector for Microsoft Office: streamlines communications and
facilitates collaboration.
• Presence and mobility applications
– Cisco Unified Attendant Consoles: human operators can quickly accept calls, check
user-busy status and effectively dispatch calls.
• Messaging
– Cisco Unity Connection: voice and integrated messaging solution.
• Conferencing for collaboration
– Cisco Unified MeetingPlace: an integrated voice, video, and Web conferencing
solution.
– Cisco Unified Conferencing for TelePresence: connects Cisco TelePresence
systems in a meeting.
• Cisco managed services
– Cisco Unified Application Environment: rapid development, reliable execution, and
automated management of applications that converge voice and video with enterprise
applications and data.
© British
Telecommunications plcWhy Cisco
• Cisco is an industry leader
– Cisco is a leader in total enterprise voice shipments in
Europe, Middle East and Africa*
– Includes both TDM and IP telephony
– In the UK, in Q3 2006, Cisco sold more line systems
(including TDM and IPT) than Nortel & Avaya put together**
– Cisco is the worldwide market leader in wireless WLAN***
• Cisco provides key infrastructure which supports unified
communications applications
– Over ten million Cisco IP phones have now been shipped
– Over 6.8 million unified messaging seats now shipped
– Cisco is displacing more than 15,000 TDM phones every
business day
– Cisco’s market share of IP phone shipments is more than
double that of its nearest competitor
© British
Telecommunications plcWhy BT and Cisco
• BT’s Cisco credibility
– Cisco Gold Partnership status in the UK, US, Belgium, Netherlands, Spain
and Ireland
– Cisco Global Managed Service Provider Partner of the year 2005
– In-depth experience to deliver Cisco solutions with more than 4000 Cisco-
trained field engineers.
– We have won the following Cisco awards:
o Global Award Winner for Service Provider Managed Services for 2006
o Service Provider of the Year for UK, Ireland, Spain and Belgium for
2006
o Managed Service provider of the Year in Hungary, UK and Ireland for
2006
o Gold Partner of the Year in Ireland for 2006
• BT is a Cisco partner with
• Cisco Powered Network (CPN) status on our WAN and LAN
capabilities
• IP Telephony Partner status
• Advanced Security Partner status
• Wireless Partner status
© British
Telecommunications plc
• VPN Security Partner statusThe BT and Nortel Unified Communications Proposition
BT Managed Nortel UCC Applications
Nortel Communication Server (CS) 1000 IP phone system and Meridian 1 support a
broad range of business applications, such as:
• Unified messaging
– Nortel CallPilot: brings voicemail, e-mail and fax into one easy-to-use
mailbox
– Nortel Integrated Call Director: a personalised, one number find-me service
that provides greater control
– Nortel DECT Mobility: a digital enhanced cordless telecommunications
(DECT) solution
• Audio conferencing
– Nortel Integrated Conference Bridge: reduces travel time and expense,
improves teamwork, speeds up decision making and shortens project lead
times
• Contact Centre solutions
– CS1000 and Meridian 1 support a range of contact centre solutions.
– Nortel Integrated Record Announcement: a fully integrated, multi-featured,
digital recorded announcement and music on hold service
• Multimedia
– Nortel Multimedia Communications Server: delivers multimedia
communications including telephony, conferencing, e-mail, instant
© British
messaging, and video
Telecommunications plcNortel Converged Office proposition
Simplification • One client for unified communications – Office Communicator
1 23
• Full telephony control from the desktop
• No retraining – Retain the existing numbering plan
Collaboration • Real-time collaboration integrated with Presence
• Integrates IP telephony with Microsoft Applications
• Extend beyond firewall – Federation connectivity – MSN
• AOL & Yahoo! + Other LCS enabled organisations
Access • Extends reach beyond PC to PC communications
• Delivers telephony gateway for seamless communication to
the PSTN
• Enhances mobility
© British
Telecommunications plcRoutes to Unified Communications… © British Telecommunications plc
Extending to unified communications and
collaboration Microsoft
Active Directory
Nortel/Cisco
LCS 2005 / OCS 2007
IP PBX
BT MeetMe LM 2005
SharePoint
MS Exchange
You have
You have achieved a high
achieved a state Federated
Cisco Users Cisco (UCP) state of
of convergence - Collaboration
Unified Personal Federated - Presence
Integrated
readiness with Unified Call Mgr
Cisco PBX CM 4.2/5.0 Communicator IM - Conferencing Communication
common apps providing an
User CM Express Unified - Voice
such as IPT - Desktop apps operationally
3.4/4.0 Presence Server
wholly or efficient,
partially Unified Client business class
deployed infrastructure
IBM
IBM Users IBM Lotus Notes AAI
IBM Websphere Monitor or
Lotus Domino Manage
User Base
IBM Lotus Quickplace Firstwatch
IBM Lotus Sametime 7.5
Fixed-Mobile
Convergence Enterprise
Journey -Site Based
Currently Fusion Centrex
Fixed IPT -Net Based
© British Solution Fusion
Telecommunications plc (Kennet)Next Steps? • Contact the BT Ireland Convergence team on: • Phone: 086 909 6568 • Email: convergence@btireland.com © British Telecommunications plc
© British Telecommunications plc
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