BUSINESS STRATEGY 2016 2018 - RONALD MCDONALD HOUSE
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
BUSINESS STRATEGY 2016 - 2018
TABLE OF CONTENTS Vision and Mission .................................................................................................................................................................................................................................................... 2 Objectives ................................................................................................................................................................................................................................................................. 3 Projected Activity 2016-2018…...............……………………………………………………………………………………………….………………………………………………………………………………………………………….5 Events Calendar………………………………………………………………………………………………………………………………………………………………………………………………………………………..………………………7 Page | 2
VISION
Our vision at Ronald McDonald House Monash is to enhance the quality of life for seriously ill children and their families by providing a home-away-from-
home which is welcoming, caring and supportive.
MISSION
Ronald McDonald House Monash aims to provide outstanding facilities, services and programs for families with sick children during a difficult time in their
lives. Our mission is to assist as many families as possible who are caring for a sick child within the Monash Health Network. We do this by providing secure,
quality accommodation for families for as long as they need at Ronald McDonald House Monash. In addition, we enable families within the hospital to have
some respite and time to themselves in our Ronald McDonald Family Room.
OBJECTIVES
During 2016-2018, RMH Monash will provide an ever-increasing number of families caring for children within the Monash Health Network, funding and
developing new and expanded facilities in order to cater for greater occupancy at RMH Monash and increasing visitation at the Ronald McDonald Family
Room within the new Monash Children’s Hospital. PMH Monash will:
• Complete Phase One of Capital Campaign to fund a brand new Family Room in Monash Children’s Hospital (Q4, 2016)
• Retain annual operational funding, ensuring a continued service of the highest quality to families with sick children (Q4 2016, Q4 2017 and Q4 2018)
• Complete fit out of an outstanding new Ronald McDonald Family Room (Q2, 2017)
• Reconfigure the existing Ronald McDonald Family Room into alternative, valuable functions, such as overflow accommodation (Q4, 2017)
• Complete Phase Two of Capital Campaign for an expansion of RMH Monash (Q2, 2018)
• Commence construction of the RMH Monash House extension (Q3, 2018)
• Recruit and retain an increased, enthused and skilled volunteer team by 10% per annum (Q4, 2016; Q4, 2017; Q4, 2018)
• Support the maximum possible number of families with sick children, maximising RMH Monash house occupancy and minimising family waiting lists
(ongoing)
Page | 3
PROJECTED ACTIVITY: 2016-2018
To achieve the over-arching three-year objectives, RMH Monash will need to effectively grow and develop each operational stream:
CHAPTER EXPANSION
Conduct an expansion program for the Monash Chapter during the planning period:
• Fit out the new Family Room by Q2, 2017
• Reconfigure the existing Family Room into accommodation (subject to funding) by Q4, 2017
• Commence construction of the House extensions by Q3, 2018 (aiming for completion and opening in early 2019)
CAPITAL CAMPAIGN
Fund all planned expansions of the Chapter through a two phased Capital Campaign:
• Appoint Campaign Committee and launch Phase 1 of the campaign in March 2016
• Launch Phase 2 of the campaign in Q2, 2017, coinciding with the opening of the new Family Room
• Complete the Capital Campaign prior to construction of the extensions to RMH Monash in late 2018
TEAM
Over a three year period, undertake a graduated revision of team structure to accommodate:
• Increased demands on guest services including weekend and overnight trained staff and housekeeping
• Increased administration requirements associated with recruiting and retaining a larger volunteer work-force
• Refined office and reception areas to ensure enhanced work-flow, quality accommodation for staff, volunteers and House guests and an enhanced front-
of-house experience for visitors
• Implement professional development opportunities for staff and volunteers, ensuring that our team is highly qualified and capable of caring for families
with sick children during times of stress
Page | 4
HOUSE MAINTENANCE AND IMPROVEMENT On an ongoing basis, improve the efficiency and amenity of Ronald McDonald House Monash: • Introduce an energy saving plan (Q1, 2016) • Install televisions in all rooms (subject to sponsorship) • Introduce a keyless entry system (subject to sponsorship) • Beautify the House gardens and upgrade all children’s playground equipment and toys (on-going) GUEST SERVICES Revise structure and working hours for all Guest Services staff and volunteers to cater for: • A strong focus on increased House occupancy and capacity to assist greater numbers of families with sick children (on-going) • More families staying in the House/more rooms requiring servicing (on-going) • Families staying in separate facility in reconfigured existing Family Room (Q3, 2017) Page | 5
VOLUNTEER WORK FORCE
Develop and implement an enhanced volunteer recruitment and retention program, ensuring a sufficient work-force to cater for:
• The new Family Room (potentially requiring two volunteers minimum at all times - Q2, 2017))
• Prospective reconfigured existing Family Room (requiring servicing of three bedrooms and common areas - Q4, 2017)
• Increased demands on housekeeping and guest services (as a result of increased occupancy rates – on-going)
• Celebrate the wonderful contribution of out volunteer team and actively enable volunteers to engage in the development of our programs and services,
improving the lives of families with sick children
KEY MILESTONES
The following milestones will be celebrated with an event and media activity:
• Quarter 2 2017: Planned opening of the new Monash Family Room
• April 2018: The House will celebrate its 25th anniversary
Page | 6
EVENTS CALENDAR
JANUARY
1st New Year’s Day Public Holiday
26th Australia Day Public Holiday
FEBRUARY
9th RMH Monash Board Meeting
13th - 14th Ride for Sick Kids pre-ride (Lorne)
March
5th Orbost Poker Run (Bairnsdale to Orbost)
5th-9th Ride for Sick Kids (Regional Victoria)
14th Labour Day Public Holiday
22nd RMH Monash Board Meeting
15th Ride for Sick Kids Party (Encore St Kilda)
25th Good Friday Public Holiday
28th Easter Saturday Public Holiday
APRIL
11th – 14th McDonald’s World Operator Conference
24th RMH Monash 23rd anniversary
25th Anzac Day Public Holiday
Page | 7
MAY
1st Mid-Year Appeal
3rd Board Meeting incorporating AGM
6th Ultimate Footy Friday
JUNE
13th Queen’s Birthday Public Holiday
14th RMH Monash Board Meeting
JULY
15th RMHC Gala Ball
24th Community Fundraising: Run Melbourne
26th Board Meeting
TBC Friends of RMH Monash Trivia Night
AUGUST
SEPTEMBER
6th Board Meeting
30th Charlie Bell Scholarship
TBC Annual cake stall at Monash Hospital
Page | 8
OCTOBER
TBC RMHC Regional Conference, New Zealand
11th RMHC Victoria Golf Day
15th McHappy Day
18th Board Meeting
TBC Possible Grand Final Eve Public Holiday
NOVEMBER
TBC Community Fundraiser: Stockman’s Rally
TBC Community Fundraiser: City2Sea
1st Cup Day Breakfast at RMH Monash
1st Melbourne Cup Public Holiday
29th Board Meeting
TBC Volunteers Christmas Party
DECEMBER
1st Annual Christmas Appeal
TBC Friends of RMH Christmas Party
1st – 24th 12 Days of Christmas Campaign
25th Christmas Day (Saturday)
26th Boxing Day Public Holiday
27th Christmas Day Public Holiday
Page | 9You can also read
