Calgary Transit Ridership, Revenue and Route Ahead Update - SPC on Transportation and Transit July 22, 2020 ISC: Unrestricted - Meetings
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Calgary Transit SPC on Transportation and Transit
Ridership, Revenue
and Route Ahead July 22, 2020
Update ISC: Unrestricted
Presentation V04 1
Presentation Outline
• Impacts of COVID-19 pandemic on Calgary Transit’s
ridership and projected response to Alberta’s relaunch
• Customer usage and attitudes survey findings
• Revenue impacts
• Strategies to mitigate impacts
Presentation V04 2
Ridership: Pandemic Impact
Presentation V04 3
will have restrictions in response to COVID-19 outbreaks in this stage.
Ridership: Anticipated Response to Relaunch
Potential partial opening of K- K-12 & post sec. schools
12 & post sec. schools open
Summer schools to open, K- Partial physical distancing Physical distancing removed
12 dip. exams Businesses open partially Businesses open fully
Schools online only Physical distancing Some workforce starts Increase in workforce
Physical distancing Businesses open partially commuting to work using commuting to work using
Businesses closed Workforce telecommuting transit transit
*New Normal – Post Stage 3 is outside of provincial reopening plan.
Figure 3 - Ridership and Re-Launch Forecast Aligned with Provincial Re-Launch Stages
Presentation V04 4
Ridership: Customer Survey Response
Customer Usage and Attitudes survey (primarily 2020 May 28-June 7)
• 52 per cent of recent or current transit riders will use transit the same as
before and 33 per cent will use it less than before the pandemic started.
• Respondents who had used Calgary Transit since the lockdown
restrictions came in place are consistently more comfortable using
Calgary Transit than respondents who have not.
• Survey suggests the most effective combination of measures are:
• Mandatory use of face masks for customers;
• Asking customers not to board a bus or train if they have flu-like
symptoms; and
• Disinfecting high touch surfaces inside of the vehicles throughout
the day.
Presentation V04 5
Revenues: Pandemic Impact
• Calgary Transit was collecting 12% of normal cash revenue
and 7% of normal monthly pass revenue in May 2020.
• Post-secondary institutions all opted out of their Upass
agreements for spring/summer sessions, and most have
indicated they will be opting out for fall session.
• Reserved parking demand disappeared
• The total projected revenue gap resulting from all sources
of revenue that are lower than budget is approximately
$105 million by year end 2020.
Presentation V04 6
Strategies to Mitigate Impacts: 2020-2021
• Service adjustments
• On Demand Community Shuttle Service
• Principles for means-based fare engagement
• New revenue streams
• Accelerated roadmap for My Fare
• Mobility as a Service
Presentation V04 7
Service Adjustments: Significant Savings
2020 January – March (One Calgary + Adjustments)
2020 April (15% reduction – monitored
impacts)
Considerations:
2020 May 25 (30% reduction – in effect
• Ongoing relaunch
through August 31)
• Alberta Education
direction
regarding schools
Post-secondary 2020 August 31 (September – December)
schools will be
predominantly
online
Presentation V04 8
On Demand Community Shuttle Service
• Committee requested Administration review routes deleted May 25
• West Calgary offers opportunity due to low ridership during pandemic
Presentation V04 9
On Demand Community Shuttle Service
• There are challenges introducing this service amid the pandemic:
• Forecasting the service level required (for example, Jr. High and
High School children and peak period service levels)
• Introducing a new service line after staff/resource reductions
• Communicating with stakeholders and customers (best practices
from previous Transit Service Reviews cannot be implemented)
• Persistent challenge is addressing the change to customers who are
accustomed to fixed-route transit
Catching Catching On-Demand
scheduled service:
service: - Pre-book trip using
- Consult App, including for
schedule transfer from CTrain
- Walk to bus - Walk to bus stop
stop - Wait (for less time) at
- Wait at stop stop
Presentation V04 10On Demand Community Shuttle Service
• Weighing opportunity and challenges
• Working toward possible mid-October launch, informed by same
triggers for other service adjustments
• Affected routes include 94, 164, 439 and 454
• More information to follow in late August/September
Presentation V04 11Principles for Means-Based Fare Engagement
• Council directed Administration to include a review of seniors
and youth pass pricing
• Prior to making recommendations, Administration will be
engaging key stakeholder groups.
• Due to the impacts of the pandemic on meetings, Administration
is requesting a deferral to allow for engagement to take place in
Q3-Q4 2020, leading to recommendations in 2021.
• Guiding principles in Attachment 1 are a basis for the
engagement discussions.
Presentation V04 12New Revenue Streams
Exploring new revenue streams to help close the revenue gap:
• Naming Rights contract opportunity
• Third-party kiosks at transit stations
• Fare payment incorporated into special event tickets
Presentation V04 13My Fare: accelerating roadmap
2020
• Upass (if post-secondary
administration resources are
available)
2021 • Fair Entry Low Income Transit
Pass
• Seniors fare products
• Special event fare products
2022 • App integration and multi-
modal payment
Presentation V04 14Mobility as a Service in Calgary
• Pursuing opportunities identified in Future of Transportation in Calgary
report
• Leverage investments in emerging modes of travel to build ridership on
Calgary Transit
Presentation V04 15Recommendations
That the SPC on Transportation and Transit recommend that Council:
1. Approve Administration’s request to defer the review of seniors and
youth pass pricing to no later than Q3 2021 to allow for stakeholder
engagement using the guiding principles outlined in Attachment 1; and
2. Request Administration to report back to the SPC on Transportation
and Transit no later than Q3 2020 with the Route Ahead Project
Prioritization.
Presentation V04 16Calgary Transit SPC on Transportation and Transit
Ridership, Revenue
and Route Ahead July 22, 2020
Update ISC: Unrestricted
Presentation V04 17Principles for Means-Based Fare Engagement
1. Maintain the Fair Entry Low Income Transit Pass program
2. Equity focused on income-based subsidies (customer’s ability to pay)
3. Review Youth Pass pricing
4. Evaluate integration with My Fare
5. Recognize revenue tradeoffs (discounts to individual groups mean
additional costs to other groups or increased tax support to maintain
transit service)
6. Benchmark fares and fare policies of other agencies
7. Include feedback from stakeholders, including:
• Social Wellbeing Advisory Committee
• Age-Friendly Steering Committee
• Older Adult Advisory Table
• Calgary Transit Customer Advisory Group
Presentation V04 18Beyond 2020
Supporting Calgary’s economic recovery with sustainable transportation:
• Capital investments to support reliable service delivery
• Sustaining MAX and CTrain network
• Green Line
• Electric Bus pilot
• Regional transit evolution
More to follow in Route Ahead Project Prioritization in September
Presentation V04 19On Demand Phased Approach
• Other agencies have converted existing fixed-route service
using a phased approach, including:
• Sundays only
• Saturday-Sunday (weekends)
• Weekday evenings and weekends
• All days of the week
• A phased approach will be considered as part of the West
Calgary implementation opportunity
22/07/2020 Presentation V04 20Ridership recovery: peer review
Source: International Association of Public Transport/Union Internationale des Transports Publics
Presentation V04 21You can also read
