Consumer Health Insurance Plans 2021 - For Maryland residents who buy their own insurance - CareFirst

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Consumer Health Insurance
              Plans 2021
      For Maryland residents who buy their own insurance
Welcome
Thank you for considering CareFirst BlueCross
BlueShield and CareFirst BlueChoice, Inc. (CareFirst)
for your healthcare coverage. As the largest
healthcare insurer in the Mid-Atlantic region, we
know how much you and your family depend on
us for your health coverage. It’s a responsibility we
take very seriously, as we have with your parents,
grandparents, friends and neighbors.

We created this book to help you choose the
plan that best suits your specific needs. For 2021,
CareFirst offers the following plans:

■■   BlueChoice HMO Young Adult $8,550*
■■   BlueChoice HMO Bronze $8,250
■■   BluePreferred PPO Bronze $8,250
■■   BlueChoice HMO Value Bronze $6,000
■■   BlueChoice HMO HSA Bronze $6,150
■■   BluePreferred PPO HSA Silver $3,000
■■   BlueChoice HMO Value Silver $2,250
■■   BlueChoice HMO Gold $1,750
■■   BluePreferred PPO Gold $1,750
■■   BlueChoice HMO Value Gold $1,000

When you choose us as your health insurer, you are protected by the nation’s oldest and largest family of
independent health benefits companies. For more than 80 years, we have provided our community with
healthcare coverage and are committed to being there when you need us for many years to come.

If you have any questions as you read through this book, visit us at carefirst.com/individual or give us a call
at 800-544-8703, Monday–Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon.

Sincerely,

Charlene Guessford-Kline
Director, New Sales
Commercial Individual, Small Group & Specialty

*Available to individuals under the age of 30 and those who qualify for a hardship exemption. Visit your state’s Exchange for more details.

                                                                                     Consumer Health Insurance Plans 2021—Maryland            ■   1
Contents
Welcome  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Before You Choose a Plan . . . . . . . . . . . . . . . . . . . . . 3

How Health Insurance Works . . . . . . . . . . . . . . . . . . 4

Included With Every CareFirst Plan  . . . . . . . . . . . . . 5

Dental Plans for Adults  . . . . . . . . . . . . . . . . . . . . . . . 8

Know Before You Go  . . . . . . . . . . . . . . . . . . . . . . . . 11

Choosing Your Plan  . . . . . . . . . . . . . . . . . . . . . . . . . 12

Five Ways to Enroll  . . . . . . . . . . . . . . . . . . . . . . . . . 14

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Our Commitment to You  . . . . . . . . . . . . . . . . . . . . 17

Rights and Responsibilities . . . . . . . . . . . . . . . . . . . 18

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

The policies may have exclusions, limitations or terms under which the policy may be continued in force or discontinued. For costs and
complete details of the coverage, call your insurance agent or CareFirst.

2   ■   Consumer Health Insurance Plans 2021—Maryland
Before You Choose a Plan
To choose the best plan for your needs, you should:

Understand metal levels                                Look into financial assistance
Under the Affordable Care Act (ACA) there are          There are two types of financial assistance (also
four categories of health coverage—Bronze, Silver,     called subsidies) available:
Gold and Platinum—called metal levels. All health
                                                       A tax credit to help pay your monthly premium—
plans fall into a metal level depending on the share
                                                       This subsidy helps reduce your monthly premium.
of healthcare expenses they cover. For example,
                                                       Once you qualify, your tax credit will be sent to
bronze plans have higher deductibles than other
                                                       CareFirst and applied to your bill, reducing your
metal level plans.
                                                       premium. If you qualify for this type of assistance,
In Maryland, CareFirst offers plans in the following   you can use it toward the purchase of any plan—
metal levels:                                          Bronze, Silver or Gold (excludes the BlueChoice
                                                       Young Adult plan).
■■   Bronze
■■   Silver                                            A subsidy to lower your out-of-pocket
                                                       expenses—This subsidy helps limit how much
■■   Gold
                                                       you spend on out-of-pocket expenses like copays,
CareFirst also offers a Catastrophic plan              coinsurance and deductibles. By lowering these
(BlueChoice Young Adult) for individuals under age     out-of-pocket costs, your health plan begins
30 or individuals with a hardship exemption.           paying 100% of your costs sooner than it would
                                                       have without the subsidy. If you qualify and
Consider a Health Savings Account                      want to take advantage of this type of financial
A Health Savings Account (HSA) is a tax-exempt         assistance, you must purchase a Silver plan
medical savings account that can be used to pay        through the Maryland Health Connection at
for your own—and your dependents’—eligible             marylandhealthconnection.gov.
expenses. HSAs enable you to pay for eligible
                                                       Note: If you are an existing member and you qualified
health expenses and save for future health
                                                       for financial assistance in 2020 and did not elect
expenses on a tax-free basis. We offer two health
                                                       automatic reassessment, you need to contact the
insurance plans that coordinate with an HSA. Look
                                                       Maryland Health Connection. You will be re-evaluated
for HSA in the plan name.
                                                       for financial assistance for 2021 during Open Enrollment
                                                       from November 1–December 15, 2020.

                                                          Individuals earning up to $51,040* and a family
                                                          of four earning up to $104,800* can qualify for
                                                          financial assistance to help pay for their health
                                                          insurance premiums.
                                                          *income based on 2020 federal poverty levels

                                                              Consumer Health Insurance Plans 2021—Maryland   ■   3
How Health Insurance Works
To help you understand your health plan options, it’s important to understand a bit about health insurance.
The graphic below explains how health insurance works and defines some key terms.

        Let’s                                                    Begin paying                       Receive your
                                Select a plan
         get                                                     your monthly                         member
                                  for 2021
      started!                                                     premium                            ID card

                           Here are some key things
                           that you get at no charge:
                           ■■   Adult physicals                                    Meet your deductible
                           ■■   Well-child exams and                                 Your DEDUCTIBLE is the
                                                                                   amount of money you must
                                immunizations
                                                                                   pay for healthcare services
      Get your             ■■   OB/GYN visits and pap tests                         each year before the plan
     preventive            ■■   Mammograms                                          will start paying for all or
        care               ■■   Prostate and colorectal                                part of the services.1                   Many of our
                                                                                                                                plans do not
                                screenings                                                YOU PAY 100%
                                                                                  until you meet your deductible                 require you
                           ■■   Routine prenatal maternity                                                                        to meet a
                                services                                                                                       deductible for
                                                                                                                             primary care and
                                                                                                                              specialist office
                                                                                                                             visits, urgent care
                                 Need additional care?
                                                                                                                               or preventive
                                                                                                                                 screenings.

            Pay your share
           After you meet your                                                                                                Your premium
          deductible, you’ll pay a                                                                                            does not count
         COPAY or COINSURANCE                                                                                                  toward your
           for covered services.                                                                                               deductible or
                                                                            Reach your annual                                  out-of-pocket
      YOU PAY PLAN PAYS                                                   out-of-pocket maximum                                 maximum.
                                                                      If you reach your OUT-OF-POCKET
                                                                    MAXIMUM, you will pay nothing for your
                                                                    care for the remainder of the plan year.
                                                                    The plan will pay 100% of your covered
                                                                               medical expenses.

                                                                                  PLAN PAYS 100%

                                                                                                                                 Plan year
                                                                                                                                   ends
Commonly used insurance terms are
BOLDED throughout this book and
defined in the glossary on page 16.

1
    Certain charges, such as charges in excess of the allowed benefit, may not be used to satisfy the deductible. Please see your contract for
    more information.

4    ■    Consumer Health Insurance Plans 2021—Maryland
Included With Every CareFirst Plan
CareFirst health plans are designed with your health in mind.
All individual and family plans include:

■■   Prescription drug coverage
■■   Vision examination for members over age 19
■■   Dental and vision coverage for members under age 19

     Prescription drug coverage
     As a CareFirst member, your prescription                                   Preferred Specialty Drugs (Tier 4)**—
     coverage includes:                                                         Consist of drugs used to treat chronic,
                                                                                complex and/or rare health conditions.
     ■■   A nationwide network of more than 69,000
                                                                                These drugs may have a lower cost-share
          participating pharmacies.
                                                                                than non-preferred specialty drugs.
     ■■   Access to thousands of covered prescription
                                                                                Non-Preferred Specialty Drugs
          drugs on our formulary (drug list), divided
                                                                                (Tier 5)**—These drugs often have a
          into tiers. The price you pay for a drug is
                                                                                specialty drug option where your cost-
          determined by the tier it falls into.
                                                                                share will be lower.
            Generic Drugs (Tier 1)—Generic drugs
                                                                         ■■   Mail Service Pharmacy, our convenient and
            are equally safe and effective as brand-
                                                                              fast mail order drug program.
            name drugs, but generics cost up
            to 85% less.* Ask your doctor if your                               Save money on maintenance
            prescription medication can be filled with a                        medications—those drugs taken daily
            generic alternative.                                                to treat a chronic condition like high
                                                                                cholesterol—by having them delivered
            Preferred Brand-Name Drugs (Tier 2)—
                                                                                right to your home. You can get up to
            Brand-name drugs that may not yet be
                                                                                a 90-day supply of your maintenance
            available in generic form, but have been
                                                                                medications for the cost of two copays.
            reviewed for quality, effectiveness, safety
            and cost by an independent national                          ■■   Coordinated medical and pharmacy
            committee of healthcare professionals.                            programs to help improve your overall health
                                                                              and reduce costs.
            Tier 2 now includes Preferred Brand
            Insulin at $0.                                               ■■   Personalized care management notices
                                                                              detailing cost savings opportunities, safety
            Non-Preferred Brand-Name Drugs
                                                                              alerts and important drug information.
            (Tier 3)—These drugs often have a generic
            or preferred brand drug option where your
                                                                                We’ve included more information on
            cost-share will be lower. You will pay more
                                                                                 prescription benefits by health plan in the
            for drugs in this tier. If you choose a non-
                                                                                 fold-out chart included with this book.
            preferred drug when a generic is available,
                                                                                 Our drug list formulary can be found at
            you will pay the non-preferred copay along
                                                                                 carefirst.com/acarx.
            with the difference in price between the
            generic and non-preferred drug.

     * https://www.fda.gov/Drugs/ResourcesForYou/Consumers/BuyingUsingMedicineSafely/GenericDrugs/ucm167991.htm
     ** Specialty drugs must be obtained through mail order at CVS Specialty Pharmacy.

                                                                                   Consumer Health Insurance Plans 2021—Maryland   ■   5
Health & wellness
Ready to take charge of your health? CareFirst                               You also have access to additional support to
has partnered with Sharecare1 to bring you a                                 help you take on your wellness goals with
wellness experience that puts the power of health                            confidence, including:
in your hands.
                                                                             Tobacco cessation program
Your wellness program provides a wealth of tools                             Quitting smoking and other forms of tobacco can
and resources, as well as easy-to-understand                                 lower your risk for many serious conditions from
recommendations and insights that reflect your                               heart disease and stroke to lung cancer. Access
individual interests and needs—all tailored to help                          expert guidance, support and tools to make
you live your healthiest life. Access these exclusive                        quitting easier than you might think.
features whenever, wherever you want:
                                                                             Financial well-being
■■       RealAge®: In just a few minutes, the RealAge
                                                                             Learn how to take small steps toward big
         online health assessment will help you
                                                                             improvements in your financial situation. Whether
         determine the physical age of your body,
                                                                             you are planning for your child’s education,
         compared to your calendar age.
                                                                             your own retirement, or want to improve your
■■       Personalized newsfeed: Receive content based                        current situation, the financial well-being program
         on your health and well-being goals, as well as                     can help.
         your motivation and interests.
■■       Trackers: Connect your wearable devices to
         monitor daily habits like stress, sleep, steps,                          Members can visit carefirst.com/sharecare
         nutrition and more.                                                      for a personalized experience.
■■       Challenges: Stay motivated to achieve your
         health goals by joining a challenge.
■■       Health profile: Access your health data—
         including biometric and lab results, vaccine
         information and medications—all in one place.

Vision coverage
Every CareFirst health plan includes an annual vision examination for everyone covered by your plan.
In-network benefits are offered to you through Davis Vision,2 our administrator for the plans. Out-of-network
benefits are also available.

    Pediatric coverage (up to age 19) includes:
    ■■   One no-charge in-network               ■■   No copay for frames and basic                 ■■   No claims to file when you use
         routine exam per                            lenses for glasses or contact lenses               a provider who contracts with
         calendar year                               in the Davis Vision collection3                    Davis Vision

    Adult coverage (age 19 and over) includes:
    ■■   One no-charge in-network               ■■   Discounts4 of approximately 30%               ■■   No claims to file when you use
         routine exam per                            on eyeglass lenses, frames and                     a provider who contracts with
         calendar year                               contacts, laser vision correction,                 Davis Vision
                                                     scratch-resistant lens coating and
                                                     progressive lenses

To locate a vision provider near you, call Davis Vision at 800-783-5602 or visit carefirst.com/doctor.

1
    This wellness program is administered by Sharecare, Inc., an independent company that provides health improvement management services
    to CareFirst members.
2
    Davis Vision is an independent company.
3
    For BlueChoice Young Adult plans, all pediatric vision services are subject to the medical deductible, except the vision exam.
4
    As of April 1, 2014, some providers in Maryland and Virginia may no longer provide these discounts. Provider participation varies from year-
    to-year. Make sure to call in advance to confirm discounts.​

6        ■   Consumer Health Insurance Plans 2021—Maryland
Dental coverage for children up to age 19
Did you know that comprehensive dental care can help detect other health problems before they become
more serious? The health of your child’s teeth also has a major impact on digestion, growth rate and many
other aspects of overall health. That’s why all CareFirst medical plans provide kids under age 19 with dental
benefits at no extra charge.

                                         Bronze, Silver & Gold Plans                        BlueChoice Young Adult Plan
 Pediatric Dental
 (under 19)                             In-network             Out-of-network               In-network             Out-of-network
                                          You Pay                 You Pay                     You Pay                 You Pay
 Cost                                                           Included in your medical plan premium
 Deductible                           In-network: $25           Out-of-network:
                                                                                              Subject to medical deductible
                                       per individual         $50 per individual
                                                                                                    Individual: $8,550
                                     per calendar year         per calendar year
                                                                                                     Family: $17,100
                                    (applies to Classes       (applies to Classes
                                                                                             (applies to Classes II, III, IV & V)
                                         II, III & IV)             II, III & IV)
 Network                                                  Over 5,000 providers in MD, D.C. and Northern VA;
                                                                 123,000 dental providers nationally
 Preventive & Diagnostic
 Services (Class I)—Exams
 (2 per year), cleanings (2 per                                 20% of Allowed
 year), fluoride treatments             No charge               Pediatric Dental            No charge                 No charge
 (2 per year), sealants,              (no deductible)              Benefit*               (no deducible)            (no deductible)
 bitewing X-rays (2 per year),                                  (no deductible)
 full mouth X-ray (one every
 3 years)
 Basic Services (Class II)—
                                     20% of Allowed            40% of Allowed
 Fillings (amalgam or
                                     Pediatric Dental          Pediatric Dental          No charge (after          No charge (after
 composite), simple
                                   Benefit* (after dental    Benefit* (after dental     medical deductible)       medical deductible)
 extractions, non-surgical
                                       deductible)               deductible)
 periodontics
 Major Services—Surgical             20% of Allowed            40% of Allowed
 (Class III)—Surgical                Pediatric Dental          Pediatric Dental          No charge (after          No charge (after
 periodontics, endodontics,        Benefit* (after dental    Benefit* (after dental     medical deductible)       medical deductible)
 oral surgery                          deductible)               deductible)
 Major Services—                     50% of Allowed            65% of Allowed
 Restorative                         Pediatric Dental          Pediatric Dental          No charge (after          No charge (after
 (Class IV)—Crowns, dentures,      Benefit* (after dental    Benefit* (after dental     medical deductible)       medical deductible)
 inlays and onlays                     deductible)               deductible)
 Orthodontic Services                50% of Allowed             65% of Allowed
 (Class V)—when medically            Pediatric Dental           Pediatric Dental         No charge (after          No charge (after
 necessary                              Benefit*                   Benefit*             medical deductible)       medical deductible)
                                     (no deductible)            (no deductible)

Not all services and procedures are covered by your benefits contract. This plan summary is for comparison purposes only and does not
create rights not given through the benefit plan.
* CareFirst payments are based on the CareFirst Dental Allowed Benefit. Participating dentists accept 100% of the CareFirst Dental Allowed
Benefit as payment in full for covered services. Non-participating dentists may bill the member for any amount over the Dental Allowed
Benefit. Providers are not required to accept CareFirst’s Dental Allowed Benefit on non-covered services. This means you may have to pay
your dentist’s entire billed amount for these non-covered services. At your dentist’s discretion, they may choose to accept the CareFirst
Dental Allowed Benefit, but are not required to do so. Please talk with your dentist about your cost for any dental services.

   On the go? Download our mobile app by searching CareFirst in your app store.
   Using any mobile device, you can:
   ■■   Search for providers and urgent care centers                 ■■   Receive a notification when your new
   ■■   Download ID cards to your device                                  Explanation of Benefits (EOB) information is
                                                                          ready to view
   ■■   Save provider information directly to your
        contacts list                                                ■■   View claims and deductible information

                                                                                 Consumer Health Insurance Plans 2021—Maryland      ■   7
Dental Plans for Adults
Three optional dental plans
For adults age 19 and older, you may want to consider
purchasing one of our three dental plans:

■■    BlueDental Preferred
■■    Dental HMO
■■    Select Preferred Dental

                                                                              BlueDental Preferred
                                                            In-network You Pay (Out-of-network coverage available)
    Individual Cost Per Day                                                Approximately $1.25 per day*
    Deductible                                               Low Option                                     High Option
                                                     $100 Individual/$300 Family                    $50 Individual/$150 Family
                                                       (applies to Classes I-IV)                  (applies to Classes II, III, IV) per
                                                          per calendar year                                calendar year
    Annual Maximum                                    Plan pays $1,250 maximum                       Plan pays $1,750 maximum
                                                   (for members age 19 and older)                 (for members age 19 and older)
    Network                                      Over 5,000 providers in MD, DC and Northern VA; 123,000 dentists nationally
    Preventive & Diagnostic Services                        Low Option                                       High Option
    (Class I)                                         No charge after deductible                              No charge
    Basic Services (Class II)—
                                                                              20% of Allowed Benefit**
    Fillings, simple extractions, non-surgical
                                                                                  after deductible
    periodontics
    Major Services—Surgical (Class III)
                                                                              40% of Allowed Benefit**
    Surgical periodontics,
                                                                                  after deductible
    endodontics, oral surgery
    Major Services—Restorative (Class               65% of Allowed Benefit** after                50% of Allowed Benefit** after
    IV) Inlays, onlays, dentures, crowns                      deductible                                    deductible
    Orthodontic Services (Class V)
    (up to age 19)                                   50% of Allowed Benefit** (no deductible) when medically necessary

Please note: The benefit summary above is condensed and does not provide full benefit details.
Not all services and procedures are covered by your benefits contract. This plan summary is for comparison purposes only and does not
create rights not given through the benefit plan.
* Visit carefirst.com/shopdental for a rate quote based on your age and residential location. Individual only cost per day in Baltimore
Metro area, Low Option only.
**CareFirst payments are based on the CareFirst Allowed Benefit. Participating dentists accept 100% of the CareFirst Allowed Benefit as
payment in full for covered services. Non-participating dentists may bill the member for any amount over the Allowed Benefit. Providers
are not required to accept CareFirst’s Allowed Benefit on non-covered services. This means you may have to pay your dentist’s entire billed
amount for these non-covered services. At your dentist’s discretion, they may choose to accept the CareFirst Allowed Benefit, but are not
required to do so. Please talk with your dentist about your cost for any dental services.

8     ■   Consumer Health Insurance Plans 2021—Maryland
Dental HMO1                         Select Preferred Dental
                                                            In-network Only                           In-network You Pay
                                                                You Pay                       (Out-of-network coverage available)
    Individual Cost Per Day                                   Less than $.50                               Less than $1
    Deductible                                                       None                                     None
    Annual Maximum                                            No maximum                                 No maximum
    Network                                       Over 580 providers in MD, DC and           Over 5,000 providers in MD, DC and
                                                            Northern VA                                 Northern VA
    Preventive & Diagnostic Services
                                                        $20 copay per office visit                          No charge
    (Class I)
    Basic Services (Class II)—
    Fillings, simple extractions, non-               $20-$70 copay per office visit                        Not covered
    surgical periodontics
    Major Services—Surgical (Class III)
    Surgical periodontics,                                 Copays per service                              Not covered
    endodontics, oral surgery
    Major Services—Restorative (Class
    IV) Inlays, onlays, dentures, crowns                   Copays per service                              Not covered

    Orthodontic Services (Class V)
                                                       Child: $2,500 per member
    (up to age 19)                                                                                         Not covered
                                                       Adult: $2,700 per member

Please note: The benefit summary above is condensed and does
not provide full benefit details.
Not all services and procedures are covered by your benefits
contract. This plan summary is for comparison purposes only and
does not create rights not given through the benefit plan.
1
    T he Dental HMO plan is underwritten by The Dental Network,               Mail this card for more information
    which is an independent licensee of the Blue Cross and Blue
    Shield Association.
CareFirst payments are based on the CareFirst Allowed Benefit.                 YES, please rush me more information about
Participating dentists accept 100% of the CareFirst Allowed
Benefit as payment in full for covered services. Non-participating
                                                                               the plan(s) that I’ve checked below. I understand this
dentists may bill the member for any amount over the Allowed                   information is free and I am under no obligation.
Benefit. Providers are not required to accept CareFirst’s Allowed
Benefit on non-covered services. This means you may have to
pay your dentist’s entire billed amount for these non-covered
services. At your dentist’s discretion, they may choose to
accept the CareFirst Allowed Benefit, but are not required to
                                                                                                 Dental Plan Options
do so. Please talk with your dentist about your cost for any                        BlueDental Preferred
dental services.
                                                                                    Dental HMO
                                                                                    Select Preferred Dental

                                                                               NAME:
      For more information,
      including an application,
                                                                               ADDRESS:
      just mail in the postage-paid
      card attached here.
                                                                               CITY:
      If you’d like to talk to a
      dental product consultant,
                                                                               STATE:                         ZIP:
      please call 855-503-4862.

                                                                                                                                          U65DEN
                                                                                  Consumer Health Insurance Plans 2021—Maryland   ■   9
10   ■   Consumer Health Insurance Plans 2021—Maryland
Know Before You Go
Knowing where to go when you need medical care is key to getting treatment with the
lowest out-of-pocket costs.

Primary care provider (PCP)                                                    Convenience care centers
Establishing a relationship with a primary care                                (retail health clinics)
provider is the best way to receive consistent,                                These are typically located inside a pharmacy or
quality care. Except for emergencies, your PCP                                 retail store and offer accessible care with extended
should be your first call when you require medical                             hours. Visit a convenience care center for help
attention. Your PCP may be able to provide advice                              with minor concerns like cold symptoms and
over the phone or fit you in for a visit right away.                           ear infections.

24-Hour Nurse Advice Line                                                      Urgent care centers
With our free nurse advice line, members can                                   Urgent care centers have a doctor on staff and are
call anytime to speak with a registered nurse.                                 another option when you need care on weekends
Nurses will discuss your symptoms with you and                                 or after hours.
recommend the most appropriate care.
                                                                               Emergency room (ER)
CareFirst Video Visit                                                          An emergency room provides treatment for acute
See a doctor 24/7/365 without an appointment!                                  illnesses and trauma. You should call 911 or go
You can consult with a board-certified doctor on                               straight to the ER if you have a life-threatening
your smartphone, tablet or computer. Doctors can                               injury, illness or emergency. Prior authorization is
treat a number of common health issues, such as                                not needed for ER services.
flu and pink eye. Visit carefirstvideovisit.com for
more information.

When your PCP isn’t available, being familiar with your options will help you locate the most appropriate and cost-
effective medical care. This chart shows how costs* (copays) vary for a sample health plan depending on where
you choose to get care. Visit carefirst.com/needcare for more information.

  When your PCP isn’t available                 Sample cost                 Sample symptoms                      24/7   Prescriptions

                                                                    ■■   Cough, cold and flu
              Video visit                             $20           ■■   Pink eye                                 ✔           ✔
                                                                    ■■   Ear pain

                                                                    ■■   Cough, cold and flu
              Convenience care                        $20           ■■   Pink eye                                 ✘           ✔
                                                                    ■■   Ear pain

                                                                    ■■   Sprains
              Urgent care                             $60           ■■   Cut requiring stitches                   ✘           ✔
                                                                    ■■   Minor burns

                                                                    ■■   Chest pain
              Emergency room                          $200          ■■   Difficulty breathing                     ✔           ✔
                                                                    ■■   Abdominal pain

* The costs in this chart are for illustrative purposes only and may not represent your specific benefits or costs.

                                                                                        Consumer Health Insurance Plans 2021—Maryland   ■   11
Choosing Your Plan

     See accompanying plan comparison
     chart to help you select the coverage
     option that best fits your needs.

Calculating your total monthly
premium
Before you decide on the plan that best fits your
needs, you’ll likely want to take a look at the cost.

Buying an individual plan
Using the chart, find the plan(s) you are considering
and circle the dollar amount that corresponds with
how old you will be when your coverage begins
(i.e., your age on January 1, 2021). That’s your rate.

Buying a family plan
If you are interested in a family plan, each family
member is rated individually and your rates are
combined to calculate your family premium. To
calculate your family premium:

■■   Circle the rate for you.
■■   Circle the rate for your spouse (if applicable).
■■   Circle the rates for your oldest three children
     under age 21.

If you have more than three children under age 21,
all will be covered on your plan but only the three
oldest count toward your overall premium.

■■   Circle the rate for each child age 21-25.
     Note: Children over age 25 must purchase
     their own health insurance.
■■   Add all individual rates together to determine
     your family premium.

12   ■   Consumer Health Insurance Plans 2021—Maryland
2021 Maryland Rates
  Age      Catastrophic Plan                                                    Bronze Level Plans
            BlueChoice HMO             BluePreferred PPO            BlueChoice HMO              BlueChoice HMO           BlueChoice HMO
           Young Adult* $8,550           Bronze $8,250               Bronze $8,250             Value Bronze $6,000      HSA Bronze $6,150
  0-14              $80.82                     $265.72                    $132.67                     $136.77                 $138.24
   15               $88.01                     $289.33                    $144.47                     $148.93                 $150.52
   16               $90.75                     $298.37                    $148.98                     $153.58                 $155.22
   17               $93.50                     $307.40                    $153.49                     $158.23                 $159.92
   18               $96.46                     $317.12                    $158.34                     $163.24                 $164.98
   19               $99.42                     $326.85                    $163.20                     $168.24                 $170.04
   20              $102.48                     $336.92                    $168.23                     $173.43                 $175.28
   21              $105.65                     $347.34                    $173.43                     $178.79                 $180.70
   22              $105.65                     $347.34                    $173.43                     $178.79                 $180.70
   23              $105.65                     $347.34                    $173.43                     $178.79                 $180.70
   24              $105.65                     $347.34                    $173.43                     $178.79                 $180.70
   25              $106.07                     $348.73                    $174.12                     $179.51                 $181.42
   26              $108.19                     $355.68                    $177.59                     $183.08                 $185.04
   27              $110.72                     $364.01                    $181.75                     $187.37                 $189.37
   28              $114.84                     $377.56                    $188.52                     $194.34                 $196.42
   29              $118.22                     $388.67                    $194.07                     $200.07                 $202.20
   30              $119.91                     $394.23                    $196.84                     $202.93                 $205.09
   31              $122.45                     $402.57                    $201.01                     $207.22                 $209.43
   32              $124.98                     $410.90                    $205.17                     $211.51                 $213.77
   33              $126.57                     $416.11                    $207.77                     $214.19                 $216.48
   34              $128.26                     $421.67                    $210.54                     $217.05                 $219.37
   35              $129.10                     $424.45                    $211.93                     $218.48                 $220.82
   36              $129.95                     $427.23                    $213.32                     $219.91                 $222.26
   37              $130.79                     $430.01                    $214.71                     $221.34                 $223.71
   38              $131.64                     $432.79                    $216.09                     $222.77                 $225.15
   39              $133.33                     $438.34                    $218.87                     $225.63                 $228.04
   40              $135.02                     $443.90                    $221.64                     $228.49                 $230.93
   41              $137.56                     $452.24                    $225.81                     $232.78                 $235.27
   42              $139.99                     $460.23                    $229.79                     $236.90                 $239.43
   43              $143.37                     $471.34                    $235.34                     $242.62                 $245.21
   44              $147.59                     $485.23                    $242.28                     $249.77                 $252.44
   45              $152.56                     $501.56                    $250.43                     $258.17                 $260.93
   46              $158.48                     $521.01                    $260.15                     $268.19                 $271.05
   47              $165.13                     $542.89                    $271.07                     $279.45                 $282.43
   48              $172.74                     $567.90                    $283.56                     $292.32                 $295.44
   49              $180.24                     $592.56                    $295.87                     $305.02                 $308.27
   50              $188.69                     $620.35                    $309.75                     $319.32                 $322.73
   51              $197.04                     $647.79                    $323.45                     $333.44                 $337.01
   52              $206.23                     $678.01                    $338.54                     $349.00                 $352.73
   53              $215.53                     $708.57                    $353.80                     $364.73                 $368.63
   54              $225.56                     $741.57                    $370.27                     $381.72                 $385.79
   55              $235.60                     $774.57                    $386.75                     $398.70                 $402.96
   56              $246.48                     $810.34                    $404.61                     $417.12                 $421.57
   57              $257.47                     $846.47                    $422.65                     $435.71                 $440.37
   58              $269.20                     $885.02                    $441.90                     $455.56                 $460.42
   59              $275.01                     $904.13                    $451.44                     $465.39                 $470.36
   60              $286.73                     $942.68                    $470.69                     $485.24                 $490.42
   61              $296.88                     $976.03                    $487.34                     $502.40                 $507.77
   62              $303.53                     $997.91                    $498.26                     $513.66                 $519.15
   63              $311.88                    $1,025.35                   $511.97                     $527.79                 $533.43
   64              $316.95                    $1,042.02                   $520.29                     $536.37                 $542.10
 65+**             $316.95                    $1,042.02                   $520.29                     $536.37                 $542.10

* Only available for enrollment to people under the age of 30 or those who qualify for a hardship exemption. Visit Maryland Health Connection
for more details.
** If you are age 65 or older, you can only apply if you are NOT eligible for Medicare.
If you are under age 65 and disabled, you can only apply if you are not eligible for Medicare.
Rates are valid January 1–December 31, 2021 only.

                                                                                          Consumer Health Insurance Plans 2021—Maryland   ■   13
2021 Maryland Rates
  Age                    Silver Level Plans                                                      Gold Level Plans
            BluePreferred PPO           BlueChoice HMO            BluePreferred PPO              BlueChoice HMO     BlueChoice HMO
             HSA Silver $3,000         Value Silver $2,250           Gold $1,750                   Gold $1,750      Value Gold $1,000
 0-14             $305.99                     $187.33                     $324.65                    $196.23            $198.96
  15              $333.19                     $203.99                     $353.51                    $213.67            $216.65
  16              $343.59                     $210.35                     $364.54                    $220.34            $223.41
  17              $353.99                     $216.72                     $375.58                    $227.01            $230.17
  18              $365.19                     $223.58                     $387.46                    $234.19            $237.45
  19              $376.39                     $230.43                     $399.34                    $241.38            $244.74
  20              $387.99                     $237.53                     $411.65                    $248.81            $252.28
  21              $399.99                     $244.88                     $424.38                    $256.51            $260.08
  22              $399.99                     $244.88                     $424.38                    $256.51            $260.08
  23              $399.99                     $244.88                     $424.38                    $256.51            $260.08
  24              $399.99                     $244.88                     $424.38                    $256.51            $260.08
  25              $401.59                     $245.86                     $426.08                    $257.54            $261.12
  26              $409.59                     $250.76                     $434.57                    $262.67            $266.32
  27              $419.19                     $256.63                     $444.75                    $268.82            $272.56
  28              $434.79                     $266.18                     $461.30                    $278.83            $282.71
  29              $447.59                     $274.02                     $474.88                    $287.03            $291.03
  30              $453.99                     $277.94                     $481.67                    $291.14            $295.19
  31              $463.59                     $283.82                     $491.86                    $297.30            $301.43
  32              $473.19                     $289.69                     $502.04                    $303.45            $307.67
  33              $479.19                     $293.37                     $508.41                    $307.30            $311.58
  34              $485.59                     $297.28                     $515.20                    $311.40            $315.74
  35              $488.79                     $299.24                     $518.59                    $313.46            $317.82
  36              $491.99                     $301.20                     $521.99                    $315.51            $319.90
  37              $495.19                     $303.16                     $525.38                    $317.56            $321.98
  38              $498.39                     $305.12                     $528.78                    $319.61            $324.06
  39              $504.79                     $309.04                     $535.57                    $323.72            $328.22
  40              $511.19                     $312.96                     $542.36                    $327.82            $332.38
  41              $520.79                     $318.83                     $552.54                    $333.98            $338.62
  42              $529.99                     $324.47                     $562.30                    $339.88            $344.61
  43              $542.79                     $332.30                     $575.88                    $348.08            $352.93
  44              $558.79                     $342.10                     $592.86                    $358.34            $363.33
  45              $577.59                     $353.61                     $612.80                    $370.40            $375.56
  46              $599.99                     $367.32                     $636.57                    $384.77            $390.12
  47              $625.18                     $382.75                     $663.31                    $400.93            $406.51
  48              $653.98                     $400.38                     $693.86                    $419.39            $425.23
  49              $682.38                     $417.77                     $723.99                    $437.61            $443.70
  50              $714.38                     $437.36                     $757.94                    $458.13            $464.50
  51              $745.98                     $456.70                     $791.47                    $478.39            $485.05
  52              $780.78                     $478.01                     $828.39                    $500.71            $507.68
  53              $815.98                     $499.56                     $865.74                    $523.28            $530.56
  54              $853.98                     $522.82                     $906.05                    $547.65            $555.27
  55              $891.98                     $546.08                     $946.37                    $572.02            $579.98
  56              $933.18                     $571.31                     $990.08                    $598.44            $606.77
  57              $974.78                     $596.77                    $1,034.21                   $625.11            $633.81
  58             $1,019.17                    $623.95                    $1,081.32                   $653.59            $662.68
  59             $1,041.17                    $637.42                    $1,104.66                   $667.70            $676.99
  60             $1,085.57                    $664.60                    $1,151.77                   $696.17            $705.86
  61             $1,123.97                    $688.11                    $1,192.51                   $720.79            $730.82
  62             $1,149.17                    $703.54                    $1,219.24                   $736.95            $747.21
  63             $1,180.77                    $722.89                    $1,252.77                   $757.22            $767.76
  64             $1,199.97                    $734.64                    $1,273.14                   $769.53            $780.24
 65+*            $1,199.97                    $734.64                    $1,273.14                   $769.53            $780.24

* If you are age 65 or older, you can only apply if you are NOT eligible for Medicare.
If you are under age 65 and disabled, you can only apply if you are not eligible for Medicare.
Please note: Silver rates vary if you apply through marylandhealthconnection.gov

14   ■   Consumer Health Insurance Plans 2021—Maryland
Five Ways to Enroll
Once you decide on the CareFirst plan that works best for your needs, all that’s left to do is
enroll. We offer five different ways to enroll in one of our health plans below:

                                                     When your coverage will start
            Enroll online at
                                                     When you enroll through CareFirst, your effective
            carefirst.com/individual and
                                                     date is the date your coverage begins. If you
            get instant confirmation.
                                                     purchase a new plan for 2021 during the open
            If you think you qualify for financial   enrollment period, your coverage will start on
            assistance, you must purchase a          January 1, 2021.
            plan through
                                                     If you are enrolling through the Maryland Health
            marylandhealthconnection.com.
                                                     Connection, please be sure to contact them to
            See page 3 for more
                                                     confirm your effective date.
            information on financial assistance.

            Fill out and mail the enclosed           Paying for your plan
            paper application using the pre-         If you buy CareFirst coverage directly from us
            paid envelope. We’ll mail you a          online, you can make an immediate payment using
            confirmation and a bill.                 your checking account or credit/debit card.

            Visit one of our regional offices        If you buy CareFirst coverage through the Maryland
            (listed on page 10) to enroll in         Health Connection, or if you apply with the paper
            person and get your questions            application included in this book, you will be mailed
            answered face-to-face.                   a bill after enrollment. Please wait for your bill
                                                     before making a payment.
            Enroll through your broker, if you
            have one. A broker is an                 Learn more about payment options by visiting
            independent agent who represents         carefirst.com/paymentoptions.
            you (the buyer) and works to find
            you the best health insurance            Convenient e-billing
            policy for your needs.                   If you set up automated monthly premium
                                                     payments, your first payment and each remaining
                                                     payment—will be withdrawn from your bank
                                                     account and sent to CareFirst automatically. As
                                                     a member, you can set up recurring payments—
                                                     using a smartphone, tablet or desktop computer—
                                                     at carefirst.com/myaccount or with the CareFirst
                                                     mobile app.

                                                            Consumer Health Insurance Plans 2021—Maryland   ■   15
Glossary
Here’s a quick reference guide to many of the terms used in this book. For more glossary
terms, visit our YouTube channel videos at youtube.com/carefirst.

Allowed benefit—the maximum dollar amount                 Effective date—the date your coverage begins.
an insurer will pay for a covered health service,         If you purchase a plan during the annual open
regardless of the provider’s actual charge.               enrollment period, your new plan starts on
A provider who participates in the CareFirst              January 1.
BlueCross BlueShield or BlueChoice network
                                                          Generic drugs—prescription drugs that work the
cannot charge members more than the allowed
                                                          same as brand-name drugs but cost much less. To
benefit amount for any covered service.
                                                          learn more about generics and how you can save
Coinsurance—the percentage you pay after                  money, visit carefirst.com/acarx.
you’ve met your deductible. For example, if your
                                                          Health Maintenance Organization (HMO)—
healthcare plan has a 30% coinsurance and the
                                                          BlueChoice HMO plans offer the flexibility to see
allowed benefit is $100 (the amount a provider can
                                                          any of the nearly 44,000 participating providers in
charge a CareFirst member for that service), then
                                                          the BlueChoice network. Outside of our network,
your cost would be $30. CareFirst would pay the
                                                          only emergency medical services are covered.
remaining $70.
                                                          Health Savings Account (HSA)—a special, tax-
Convenience care centers/retail health clinics—
                                                          advantaged account that you set up to save money
tend to be located inside a pharmacy or retail
                                                          for current and future healthcare expenses. The
store and offer fast access to treatment for
                                                          deposits you make in your HSA reduce your taxable
non-emergency care. These centers/clinics offer
                                                          income, helping you keep more of your hard-
extended weekend hours and can often see
                                                          earned money. You can use the money you deposit
you quickly.
                                                          into your HSA to pay the deductible and other
Copay—a fixed dollar amount you pay when you              out-of-pocket expenses for you, your spouse and
visit a doctor or other provider. For example, you        your dependents (even if they’re not enrolled in
might pay $40 each time you visit a specialist or         your healthcare plan) or you can save it for future
$300 when you visit the emergency room.                   healthcare expenses. If you have coverage for your
                                                          spouse or family, the maximum amount that you
Deductible—the amount of money you must pay
                                                          can contribute to your HSA is even higher and can
each year before CareFirst begins to pay its portion
                                                          reduce your taxable income by whatever amount
of your claims. For example, if your deductible is
                                                          you contribute.
$1,000, you’ll pay the first $1,000 for healthcare
services covered by your plan and subject to the          Non-preferred brand drugs—drugs that are often
deductible. CareFirst will start paying for part or all   available in less expensive forms, either as generic
of the services after that. Your deductible will start    or preferred brand drugs. You will pay more for
over each year on January 1. Please note—many of          this category of drugs.
our plans include a variety of services that do not
                                                          Non-preferred specialty drugs—specialty drugs
require you to meet the deductible before CareFirst
                                                          that are likely to have a more cost-effective
begins paying.
                                                          alternative available. This tier has the highest copay
                                                          for specialty drugs.

16   ■   Consumer Health Insurance Plans 2021—Maryland
Out-of-pocket maximum—the most you will have
to pay for medical expenses and prescriptions
in a calendar year. Your out-of-pocket maximum
will start over every January 1. Please note: Your
monthly premium payments do not count toward
your out-of-pocket maximum.

Preferred brand drugs—drugs that may not yet
be available in generic form, chosen for their
effectiveness and affordability compared to
alternatives. They cost more than generics but less
than non-preferred brand drugs.

Preferred specialty drugs—consists of specialty
drugs used to treat chronic, complex and/or rare
health conditions. These drugs are generally more
cost-effective than other specialty drugs.

Preferred Provider Organization (PPO)—
BluePreferred PPO plans offer the most flexibility.
Care can be accessed from the PPO network
of approximately 47,000 providers locally and
hundreds of thousands nationally. Costs will be
higher if you see a doctor who does not participate
with a Blue Cross Blue Shield plan.

Premium—the amount you pay each month
for your plan, based on the number and ages of
covered family members and the plan you choose.

Primary care provider (PCP)—the doctor you
select as your healthcare partner. They know and
understand you and your healthcare needs.

Specialty drugs—the highest priced drugs that
may require special handling, administration or
monitoring. These drugs may be oral or injectable
and are used to treat serious or chronic conditions.
Specialty drugs must be obtained through mail
order at CVS Specialty Pharmacy.

Value plan—Value plans are plan designs that have
lower cost-sharing (i.e., deductible, out-of-pocket
maximum, copays and coinsurance) for some
covered health services. All insurance carriers
are required to sell value plans on the Maryland
Exchange. With value plans, cost share and
provider network offered by each insurer will differ.

                                                        Consumer Health Insurance Plans 2021—Maryland   ■   17
Our Commitment to You
CareFirst’s privacy practices                            physical, electronic and procedural safeguards in
The following statement applies to CareFirst of          accordance with federal and state standards that
Maryland, Inc. and Group Hospitalization and             protect your information.
Medical Services, Inc. doing business as CareFirst       In addition, we limit access to your personal,
BlueCross BlueShield, and to CareFirst BlueChoice,       financial and medical information to those
Inc., and their affiliates (collectively, CareFirst).    CareFirst employees, brokers, benefit plan
When you apply for any type of insurance, you            administrators, consultants, business partners,
disclose information about yourself and/or               providers and agents who need to know this
members of your family. The collection, use and          information to conduct CareFirst business or to
disclosure of this information is regulated by           provide products or services to you.
law. Safeguarding your personal information is           Disclosure of your information
something that we take very seriously at CareFirst.
                                                         In order to protect your privacy, affiliated and
CareFirst is providing this notice to inform you of
                                                         nonaffiliated third parties of CareFirst are subject
what we do with the information you provide to us.
                                                         to strict confidentiality laws. Affiliated entities
Categories of personal information we                    are companies that are a part of the CareFirst
may collect                                              corporate family and include health maintenance
We may collect personal, financial and medical           organizations, third party administrators, health
information about you from various sources,              insurers, long‑term care insurers and insurance
including:                                               agencies. In certain situations related to our
                                                         insurance transactions involving you, we disclose
■■   Information you provide on applications            your personal, financial and medical information
      or other forms, such as your name,                 to a nonaffiliated third party that assists us in
      address, social security number, salary, age       providing services to you. When we disclose
      and gender.                                        information to these critical business partners, we
■■   Information pertaining to your relationship         require these partners to agree to safeguard your
     with CareFirst, its affiliates or others, such as   personal, financial and medical information and to
     your policy coverage, premiums and claims           use the information only for the intended purpose
     payment history.                                    and to abide by the applicable law. The information
■■   Information (as described in preceding              CareFirst provides to these business partners can
     paragraphs) that we obtain from any of              only be used to provide services we have asked
     our affiliates.                                     them to perform for us or for you and/or your
                                                         benefit plan.
■■   Information we receive about you from
     other sources, such as your employer, your          Changes in our privacy policy
     provider and other third parties.                   CareFirst periodically reviews its policies and
How your information is used                             reserves the right to change them. If we change the
                                                         substance of our privacy policy, we will continue
We use the information we collect about you in
                                                         our commitment to keep your personal, financial
connection with underwriting or administration
                                                         and medical information secure—it is our highest
of an insurance policy or claim or for other
                                                         priority. Even if you are no longer a CareFirst
purposes allowed by law. At no time do we
                                                         customer, our privacy policy will continue to apply
disclose your personal, financial and medical
                                                         to your records. You can always review our current
information to anyone outside of CareFirst unless
                                                         privacy policy online at carefirst.com.
we have proper authorization from you or we are
permitted or required to do so by law. We maintain

18   ■   Consumer Health Insurance Plans 2021—Maryland
Rights and Responsibilities
Notice of privacy practices                              ■■   If your concern or complaint is about the quality
                                                              of care or quality of service received from a
CareFirst BlueCross BlueShield and CareFirst
                                                              specific provider, contact Member Services. A
BlueChoice, Inc. (collectively, CareFirst) are
                                                              representative will record your concerns and
committed to keeping the confidential information
                                                              may request a written summary of the issues.
of members private. Under the Health Insurance
                                                              To write to us directly with a quality of care or
Portability and Accountability Act of 1996 (HIPAA),
                                                              service concern, you can:
we are required to send our Notice of Privacy
Practices to members of fully insured groups only.              Send an email to:
The notice outlines the uses and disclosures of                 quality.care.complaints@carefirst.com
protected health information, the individual’s rights           Fax a written complaint to: 301-470-5866
and CareFirst’s responsibility for protecting the
                                                                Write to:
member’s health information.
                                                                CareFirst BlueCross BlueShield
To obtain a copy of our Notice of Privacy Practices,            Quality of Care Department
go to carefirst.com and click on Privacy Statement              P.O. Box 17636
at the bottom of the page, click on Health                      Baltimore, MD 21297
Information then click on Notice of Privacy Practices.   If you send your comments to us in writing, please
                                                         include your member ID number and provide us
Member satisfaction                                      with as much detail as possible regarding the event
CareFirst wants to hear your concerns and/or             or incident. Please include your daytime telephone
complaints so that they may be resolved. We have         number so that we may contact you directly if
procedures that address medical and non-medical          we need additional information. Our Quality of
issues. If a situation should occur for which there is   Care Department will investigate your concerns,
any question or difficulty, here’s what you can do:      share those issues with the provider involved and
                                                         request a response. We will then provide you with
■■   If your comment or concern is regarding the
                                                         a summary of our findings. CareFirst member
     quality of service received from a CareFirst
                                                         complaints are retained in our provider files and
     representative or related to administrative
                                                         are reviewed when providers are considered for
     problems (e.g., enrollment, claims, bills, etc.),
                                                         continuing participation with CareFirst.
     you should contact Member Services. If you
     send your comments to us in writing, please         If you wish, you may also contact the appropriate
     include your member ID number and provide           regulatory department regarding your concern:
     us with as much detail as possible regarding any
     events. Please include your daytime telephone
                                                              MARYLAND:
     number so that we may contact you directly if
                                                              Maryland Insurance Administration
     we need additional information.                          Inquiry and Investigation, Life and Health
                                                              200 St. Paul Place, Suite 2700
                                                              Baltimore, MD 21202
                                                              Phone: 800-492-6116 or 410-468-2244

                                                              Office of Health Care Quality
                                                              Spring Grove Center, Bland-Bryant Building
                                                              55 Wade Avenue
                                                              Catonsville, MD 21228
                                                              Phone: 410-402-8016 or 877-402-8218

                                                                  Consumer Health Insurance Plans 2021—Maryland   ■   19
For assistance in resolving a billing or payment         paid, and that you can obtain any important services
dispute with the health plan or a healthcare             related to your healthcare, we are permitted to use
provider, contact the Health Education and               and disclose (give out) your information for these
Advocacy Unit of the Consumer Protection Division        purposes. Sometimes we are even required by law
of the Office of the Attorney General at:                to disclose your information in certain situations.
                                                         You also have certain rights to your own protected
                                                         health information on your behalf.
     Health Education and Advocacy Unit
     Consumer Protection Division                        Our responsibilities
     Office of the Maryland Attorney General
                                                         We are required by law to maintain the privacy
     200 St. Paul Place, 16th Floor
                                                         of your PHI, and to have appropriate procedures
     Baltimore, MD 21202
                                                         in place to do so. In accordance with the federal
     Phone: 410-528-1840 or 877-261-8807
     Fax: 410-576-6571
                                                         and state privacy laws, we have the right to use
     Website: marylandattorneygeneral.gov                and disclose your PHI for treatment, payment
                                                         activities and healthcare operations as explained
                                                         in the Notice of Privacy Practices. We may disclose
Hearing impaired                                         your protected health information to the plan
To contact a Member Services representative,             sponsor/employer to perform plan administration
please choose the hearing impaired assistance            function. The notice is sent to all policy holders
number below, based on the region in which your          upon enrollment.
coverage originates.
                                                         Your rights
Maryland Relay Program: 800-735-2258                     You have the following rights regarding your
Please have your Member Services number ready.           own protected health information. You have the
                                                         right to:
Language assistance
Interpreter services are available through Member        ■■   Request that we restrict the PHI we use
Services. When calling Member Services, inform the            or disclose about you for payment or
representative that you need language assistance.             healthcare operations.
                                                         ■■   Request that we communicate with you
Please note: CareFirst appreciates the opportunity
                                                              regarding your information in an alternative
to improve the level of quality of care and services
                                                              manner or at an alternative location if you
available for you. As a member, you will not be
                                                              believe that a disclosure of all or part of your PHI
subject to disenrollment or otherwise penalized as
                                                              may endanger you.
a result of filing a complaint or appeal.
                                                         ■■   Inspect and copy your PHI that is contained
Confidentiality of subscriber/member                          in a designated record set including your
information                                                   medical record.
All health plans and providers must provide              ■■   Request that we amend your information if you
information to members and patients regarding                 believe that your PHI is incorrect or incomplete.
how their information is protected. You will receive     ■■   An accounting of certain disclosures of your PHI
a Notice of Privacy Practices from CareFirst or your          that are for some reasons other than treatment,
health plan, and from your providers as well, when            payment or healthcare operations.
you visit their office.
                                                         ■■   Give us written authorization to use your
CareFirst has policies and procedures in place to             protected health information or to disclose it to
protect the confidentiality of member information.            anyone for any purpose not listed in this notice.
Your confidential information includes protected
                                                         Inquiries and complaints
health information (PHI), whether oral, written
or electronic, and other nonpublic financial             If you have a privacy-related inquiry, please contact
information. Because we are responsible for your         the CareFirst Privacy Office at 800-853-9236 or
insurance coverage, making sure your claims are          send an email to privacy.office@carefirst.com.

20   ■   Consumer Health Insurance Plans 2021—Maryland
Members’ rights and responsibilities                      ■■   Communicate complaints to the organization
statement                                                      and receive instructions on how to use
                                                               the complaint process that includes the
Members have the right to:
                                                               organization’s standards of timeliness for
■■   Be treated with respect and recognition of their          responding to and resolving complaints and
     dignity and right to privacy.                             quality issues.
■■   Receive information about the health plan, its
     services, its practitioners and providers and
                                                          Experimental/investigational services
     members’ rights and responsibilities.                Experimental/investigational means services that
■■   Participate with practitioners in decision-making    are not recognized as efficacious as that term is
     regarding their healthcare.                          defined in the edition of the Institute of Medicine
                                                          Report on Assessing Medical Technologies that is
■■   Participate in a candid discussion of appropriate
                                                          current when the care is rendered. Experimental/
     or medically necessary treatment options
                                                          investigational services do not include controlled
     for their conditions, regardless of cost or
                                                          clinical trials.
     benefit coverage.
■■   Make recommendations regarding                       Compensation and premium
     the organization’s members’ rights                   disclosure statement
     and responsibilities.                                Our compensation to providers who offer
■■   Voice complaints or file appeals about the           healthcare services and behavioral healthcare
     health plan or the care provided.                    services to our insured members or enrollees may
                                                          be based on a variety of payment mechanisms
Members have a responsibility to:
                                                          such as fee-for-service payments, salary or
■■   Provide, to the extent possible, information that    capitation. Bonuses may be used with these
     the health plan, its practitioners and providers     various types of payment methods.
     need in order to care for them.
                                                          The following information applies to CareFirst
■■   Understand their health problems and
                                                          of Maryland, Inc. and Group Hospitalization and
     participate in developing mutually agreed upon
                                                          Medical Services, Inc. doing business as CareFirst
     treatment goals to the degree possible.
                                                          BlueCross BlueShield, and to CareFirst BlueChoice,
■■   Follow the plans and instructions for care that      Inc., and their affiliates (collectively, CareFirst).
     they have agreed on with their practitioners.
                                                          If you desire additional information about our
■■   Pay copayments or coinsurance at the time
                                                          methods of paying providers or if you want to
     of service.
                                                          know which method(s) apply to your physician,
■■   Be on time for appointments and to notify            please call our Member Services Department at the
     practitioners/providers when an appointment          number listed on your member ID card, or write to:
     must be canceled.
                                                          For plans underwritten by CareFirst BlueChoice, Inc.
Eligible individuals’ rights statement                    and Group Hospitalization and Medical Services, Inc.
wellness and health promotion services                    CareFirst BlueCross BlueShield
Eligible individuals have a right to:                     CareFirst BlueChoice, Inc.
■■   Receive information about the organization,          840 First Street, NE
     including wellness and health promotion              Washington, D.C. 20065
     services provided on behalf of the employer          Attention: Member Services
     or plan sponsors; organization staff and staff
                                                          For plans underwritten by CareFirst of Maryland, Inc.
     qualifications; and any contractual relationships.
■■   Decline participation or disenroll from wellness     CareFirst BlueCross BlueShield
     and health promotion services offered by             10455 Mill Run Circle
     the organization.                                    Owings Mills, MD 21117-5559
                                                          Attention: Member Services
■■   Be treated courteously and respectfully by the
     organization’s staff.

                                                                  Consumer Health Insurance Plans 2021—Maryland   ■   21
A. Methods of paying physicians                           Dr. Jones receives will depend upon the number, types,
The following definitions explain how insurance           and complexity of services, and the time she spends
carriers may pay physicians (or other providers) for      providing services to Mrs. Smith. Because Cesarean
your healthcare services.                                 deliveries are more complicated than vaginal
                                                          deliveries, Dr. Jones is paid more to deliver Mrs.
The examples show how Dr. Jones, an obstetrician/         Smith’s baby than she would be paid for a vaginal
gynecologist, would be compensated under each             delivery. Mrs. Smith may be responsible for paying
method of payment.                                        some portion of Dr. Jones’ bill.
Salary: A physician (or other provider) is an             Discounted fee-for-service: Payment is less than
employee of the HMO and is paid compensation              the rate usually received by the physician (or other
(monetary wages) for providing specific                   provider) for each patient visit, medical procedure,
healthcare services.                                      or service. This arrangement is the result of an
Since Dr. Jones is an employee of an HMO, she             agreement between the payer, who gets lower
receives her usual bi-weekly salary regardless of how     costs and the physician (or other provider), who
many patients she sees or the number of services she      usually gets an increased volume of patients.
provides. During the months of providing prenatal         Like fee-for-service, this type of contractual
care to Mrs. Smith, who is a member of the HMO, Dr.       arrangement involves the insurer or HMO paying
Jones’ salary is unchanged. Although Mrs. Smith’s         Dr. Jones for each patient visit and each delivery; but
baby is delivered by Cesarean section, a more             under this arrangement, the rate, agreed upon in
complicated procedure than a vaginal delivery, the        advance, is less than Dr. Jones’ usual fee. Dr. Jones
method of delivery will not have an effect upon Dr.       expects that in exchange for agreeing to accept a
Jones’ salary.                                            reduced rate, she will serve a certain number of
Capitation: A physician (or group of physicians) is       patients. For each procedure that she performs,
paid a fixed amount of money per month by an              Dr. Jones will be paid a discounted rate by the insurer
HMO for each patient who chooses the physician(s)         or HMO.
to be his or her doctor. Payment is fixed without         Bonus: A physician (or other provider) is paid an
regard to the volume of services that an individual       additional amount over what he or she is paid
patient requires.                                         under salary, capitation, fee-for-service, or other
Under this type of contractual arrangement, Dr. Jones     type of payment arrangement. Bonuses may
participates in an HMO network. She is not employed       be based on many factors, including member
by the HMO. Her contract with the HMO stipulates that     satisfaction, quality of care, control of costs and
she is paid a certain amount each month for patients      use of services.
who select her as their doctor. Since Mrs. Smith is       An HMO rewards its physician staff or contracted
a member of the HMO, Dr. Jones monthly payment            physicians who have demonstrated higher than
does not change as a result of her providing ongoing      average quality and productivity. Because Dr. Jones
care to Mrs. Smith. The capitation amount paid to Dr.     has delivered so many babies and she has been rated
Jones is the same whether or not Mrs. Smith requires      highly by her patients and fellow physicians, Dr. Jones
obstetric services.                                       will receive a monetary award in addition to her
Fee-for-service: A physician (or other provider)          usual payment.
charges a fee for each patient visit, medical             Case rate: The HMO or insurer and the physician
procedure, or medical service provided. An HMO            (or other provider) agree in advance that payment
pays the entire fee for physicians it has under           will cover a combination of services provided by
contract and an insurer pays all or part of that fee,     both the physician (or other provider) and the
depending on the type of coverage. The patient is         hospital for an episode of care.
expected to pay the remainder.
                                                          This type of arrangement stipulates how much an
Dr. Jones’ contract with the insurer or HMO states that   insurer or HMO will pay for a patient’s obstetric
Dr. Jones will be paid a fee for each patient visit and   services. All office visits for prenatal and postnatal
each service she provides. The amount of payment          care, as well as the delivery, and hospital-related

22   ■   Consumer Health Insurance Plans 2021—Maryland
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