PITTSBURGH MERCY HEALTH SYSTEM - 2015 Calendar for External Participants Cost-Effective Training Solutions for You
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Cost-Effective
Training Solutions
for You
PITTSBURGH MERCY
HEALTH SYSTEM
2015 Calendar for
External Participants
JANUARY – JUNE, 2015
© 2015 Pittsburgh Mercy Health System
A part of Trinity Health, serving in the tradition of the Sisters of MercyPMHS LEARNING CENTER
Introduction
Welcome to the PMHS Learning Center.
View the training calendar, class descriptions & objectives.
Hours of operation: Monday – Friday 8:30 a.m. – 5:00 p.m. (Subject to change,
based on training needs)
Training Locations:
Alternative Training & North Shore
Employment at Baum Boulevard
4749 Baum Boulevard Reedsdale Center
Pittsburgh, PA 15213 1200 Reedsdale Street
Pittsburgh, PA 15233
412-323-8026
Beechview
Richard C. Frech Center (Beechview) South Side
Beechview Conference Room South Side Campus
2129 Broadway Avenue 249 South 9th Street, Second Floor
Pittsburgh, PA 15216 Pittsburgh, PA 15203
412-344-6400 412-488-4374
Ross Township Wilkinsburg
McKnight Plaza Garden View Manor
Ross Center Adult Training Facility (ATF) 441 Swissvale Avenue
105 Braunlich Drive Pittsburgh, PA 15221
Pittsburgh, PA 15237 412-342-4600
412-931-2287
Page 2 of 43IMPORTANT REGISTRATION INFORMATION
FOR MORE INFORMATION ABOUT REGISTRATION:
Donna Carman DCarman@pmhs.org
Phone: 412-488-4374 Fax: 412-246-0709
CONTINUING EDUCATION CREDITS: We offer the following CEU Credits:
• PCB - (Pennsylvania Certification Board)
• NBCC - (National Board for Certified Counselors)
• SW - (Carlow University Department of Social Work is a “pre-approved provider” of Continuing
Education Credits for Social Workers, Licensed Professional Counselors, Marriage and Family
Therapists. (Section 47.36) by the PA State Board.
CANCELLATION / NO SHOW POLICY:
Cancellations made less than 24 hours, you must call or email Donna Carman at 412-488-4374 or
DCarman@pmhs.org.
ATTENDANCE POLICY
All training events will begin promptly at the designated time. Participants who arrive more than 15
minutes late will not be eligible to receive credit for attendance or any CEUs associated with the training
event. We encourage participants to plan to arrive 15 minutes before the scheduled start of the training
event.
PMHS TRAINING AND CONSULTATION STAFF
We are available to do consultation of Training, Education and Developmental needs. Training programs
can be conducted at the location of your choice.
Donna L. Carman – Administrative Specialist
Peggy Kearney, LCSW, QCSW – Director of Mission & Senior Director of Training, Education, and
Development
Kihra Kohler, M.S, Psychology
Carrie Morgan, M.Ed., Mental & Physical Disabilities
Rita Walsh, M.Ed., Adult Education
Page 3 of 43TABLE OF CONTENTS
Course Title Hours PCB NBCC SW Cost
Clinical Trainings
Basic Clinical Skills 2.0 2.0 2.0 2.0 $100
Cognitive Behavioral Therapy: An
3.0 3.0 3.0 3.0
Introduction $150
Cyberbullying and Cyberharassment:
3.0 -- 3.0 3.0
A Deadly Epidemic $150
Diabetes Education Program 6.0 -- -- -- $300
Ethics: Duty To Warn 3.0 3.0 3.0 3.0 $150
Hoarding: A Brief Look 4.0 4.0 4.0 4.0 $200
Nature–Related Interventions for
Mental Health Recovery and Social 3.0 3.0 3.0 3.0 $150
Inclusion
Parents with Mental Illness 4.0 -- -- 4.0 $200
Risk Assessment 4.0 4.0 4.0 4.0 $200
Schizophrenia Myths and Reality 3.0 3.0 3.0 3.0 $150
Seizure Disorder 2.0 -- -- -- $100
Course Title Hours PCB NBCC SW Cost
Essential Trainings
CPR Adult Child Infant With AED 3.0 -- -- -- $50
CPR Adult Child With AED 3.0 -- -- -- $50
CPR BLS for Healthcare Providers 3.5 -- -- -- $75
Crisis Management Initial 7.0 -- -- 7.0 $350
Cultural Competence in Delivering
3.0 3.0 3.0 3.0
Care $150
First Aid Basics 3.0 -- -- -- $50
Page 4 of 43Course Title Hours PCB NBCC SW Cost
Essential (Continued)
First Aid CPR AED 7.0 -- -- -- $100
Lifting Safety and Body Mechanics 2.0 -- -- -- $100
Positive Approaches Part I: Paying
3.0 -- -- --
Attention $150
Positive Approaches Part II:
3.0 -- -- --
Respectful Approaches $150
Course Title Hours PCB NBCC SW Cost
Professional Development
Compassion Fatigue 2.0 2.0 2.0 2.0 $100
Conflict Management and Mediation 3.0 3.0 3.0 3.0 $150
Creating Electronic Forms in
3.0 -- -- --
Microsoft Word $150
Mental Health First Aid: Adult 8.0 -- -- -- $30
Mental Health First Aid: Youth 8.0 -- -- -- $30
Microsoft Excel 3.0 -- -- -- $150
Practicing Mindfulness and
Compassion: Respectful Treatment 3.0 -- -- 3.0 $150
of Challenging Behaviors
Telephone Etiquette 2.0 -- -- -- $100
Time Management: Manage
3.0 -- -- --
Yourself, Not Your Time $150
Trauma 101 4.0 -- -- -- $200
Upgrade Your Communication 6.0 -- -- 6.0 $300
Writing Skills: An Introduction 3.0 -- -- -- $150
Page 5 of 43Clinical Trainings
Basic Clinical Skills
Trainer(s) Date Time Location CEU’s Offered
Carrie A. Morgan, M.Ed. 9:30 a.m.-
3/18/2015 249 S9th St.
in Mental and Physical 12:00 p.m. PCB, NBCC, SW
Room 230
Disabilities
Carrie A. Morgan, M.Ed. 9:30 a.m.-
6/17/2015 249 S9th St.
in Mental and Physical 12:00 p.m. PCB, NBCC, SW
Room 230
Disabilities
DESCRIPTION:
This class is designed to assist staff in understanding basic clinical skills when interacting with persons
served. These tools are necessary in order to gather information, create rapport, de-escalate an agitated
individual and develop a professional relationship between the person served and staff. Topics will
include empathic responding, close-ended questions, open-ended questions, paraphrasing, furthering
responses, seeking concreteness, and summarizing.
OBJECTIVE:
1. Describe how basic clinical skills can assist in demonstrating empathy and compassion for
persons served.
2. How to utilize basic clinical skills to engage and obtain necessary information from persons
served.
3. Practice (through role play) the use of several basic clinical skills for working with persons
served.
Pittsburgh Mercy Health System Values: Justice, Stewardship, and Integrity
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Page 6 of 43Cognitive Behavioral Therapy: An Introduction
Trainer(s) Date Time Location CEU’s Offered
9:00 a.m.- 249 S9th St.
Sharon Opitz, LCSW NBCC, SW, PCB
3/20/2015 12:00 p.m. Room 230
DESCRIPTION:
This three (3) hour program will cover the basics of a CBT approach in working with adults with various mental health
issues in an individual or group setting. WE will explore the concepts of automatic thoughts, cognitive distortions and
methods to challenge or modify.
OBJECTIVE:
1. Understand the basic concepts of CBT.
2. Identify automatic thoughts, cognitive distortions and methods to challenge.
Pittsburgh Mercy Health System Value: Courage
Back to the Table of Contents
Page 7 of 43Cyberbullying and Cyberharassment: A Deadly Epidemic
Trainer(s) Date Time Location CEU’s Offered
th
Kihra A. Kohler Master of 1:00 p.m. – 249 S. 9 Street
2/19/2015
Science in Psychology 4:00 p.m. Room 210 NBCC, SW
DESCRIPTION:
This program will provide staff members with the understanding of the complex and potenitally harmful
world of cyberbullying and cyberharassment. They will be able to identify the differences between
bullying, cyberbullying, and cyberharassment as well as the characteristics of these types of bullys. They
will be able to clearly distinguish the family and peer risk factors that may produce a bully as well as
learn the consiquences of long term exposure of bullying. This class will also detail the state and federal
laws assoiated with cyberbullying and cyberharassment.
OBJECTIVE:
1. Define Bully and Cyberbully
2. Understand what cyberbullying is and how it differs from cyberharassment
3. Identify examples of cyberbullying
4. Discover the consequences related to cyberbullying
5. Recognize the correlation between cyberbullying and suicide
6. Determine the characteristics of a bully
7. Identify the family and peer risk factors of a bully
8. Understand the cyberbullying laws
9. Give examples of ways to prevent or stop cyberbullying and promote justice for those individuals
effected
Pittsburgh Mercy Health System Values: Reverence and Justice
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Page 8 of 43Diabetes Education Program
Trainer(s) Date Time Location CEU’s Offered
10:00 a.m. –
Maryann McCormick, MS, 3/18/2015 Beechview
4:00 p.m. --
BSN, CDE Conference Room
10:00 a.m. – Beechview
Maryann McCormick, MS, 4/8/2015
4:00 p.m. --
BSN, CDE Conference Room
10:00 a.m. – Beechview
Maryann McCormick, MS, 5/20/2015
4:00 p.m. --
BSN, CDE Conference Room
10:00 a.m. – Beechview
Maryann McCormick, MS, 6/10/2015
4:00 p.m. --
BSN, CDE Conference Room
DESCRIPTION:
This training program will review Patho-physiology of Diabetes. Hyperglycemia and Hypoglycemia,
Blood Glucose Monitoring Instruction/review, Treatment of diabetes to include Nutrition, Exercise,
Medication (Oral/Insulin), Insulin injection instruction/review, Proper Foot Care, Sick Day Rules.
OBJECTIVE:
1. Discuss high and low blood sugar, causes, symptoms, and proper treatment.
2. Discuss different types of diabetes medications.
3. Demonstrate proper technique in administering insulin injections.
4. Demonstrate proper capillary blood glucose monitoring technique.
5. Discuss sick day rules.
6. Discuss appropriate diet and nutritional goals for the diabetic client.
7. Believe that each person is a manifestation of the sacredness of human life.
8. Demonstrate our connectedness to each other through inclusive and compassionate relationships
9. Give priority to those society ignores.
Pittsburgh Mercy Health System Values: Reverence. Commitment to Those Who Are Poor, and
Community
Back to the Table of Contents
Page 9 of 43Ethics: Duty to Warn
Trainer(s) Date Time Location CEU’s Offered
Carrie A. Morgan, M.Ed.
1:00 p.m. –
in Physical and Mental 3/24/2015 249 S. 9th
4:00 p.m. NBCC, SW, PCB
Disabilities Room 226
DESCRIPTION:
Health professionals confronted by the risk of harm to a person served or a third party deal with a variety
of ethical dilemmas (i.e. balancing the obligation to care for the person served and the duty to protect
others). This course is designed to develop the professional capacity of participants to assess and respond
to indicators that there may be a serious risk of harm to a person served or a third party with sensitivity.
The course will engage participants in dialogue on seminal court cases, PA law, ethical concepts, and case
studies.
OBJECTIVE:
1. Articulate the concepts of Duty to Warn and Duty to Protect as they are defined by legal
precedent
2. Discuss the impact of legal precedent on a clinician's interpretation of PA statutes on Privacy and
Confidentiality and PMHS policy
3. Articulate the process by which they assess and balance their professional obligations to their
persons served while remaining sensitive to their duty to protect that person served and others.
Pittsburgh Mercy Health System Values: Reverence, Justice, Stewardship, Integrity, and Courage
Back to the Table of Contents
Page 10 of 43Hoarding: A Brief Look
Trainer(s) Date Time Location CEU’s Offered
Kihra A. Kohler Master of 9:00 a.m. –
3/12/2015 249 S. 9th
Science in Psychology 1:00 p.m. NBCC, SW, PCB
Room 226
DESCRIPTION:
Hoarding behaviors have been around for centuries but it has not been until recent years that it has been
acknowledged as a disorder. Much is still unknown at this time about the disorder but this class will help
to shed some light on the subject. This class will teach individuals to identify between collecting and
hoarding. They will also be able to identify the various types of hoarding and determine the level of
severity associated with the disorder. The class will lay out the possible reasons for hoarding as well as
the social, physical, and psychological repercussions of the disorder. Furthermore, it will also explain how
to talk to an individual with hoarding disorder and explain what a person should not do.
OBJECTIVE:
1. Understand the repercussions of the hoarding disorder
2. Know who is affected by hoarding
3. Know the possible hazards associated with this disorder
4. Identify the possible reasons for hoarding
5. Understand the different types of hoarding
6. Be able to identify the different stages of hoarding
7. Determine who may need to be involved in a hoarding case and who are the individual’s support
systems
8. Know when the individual is ready to start the cleanup process
9. Understand when you need to intervene without the individual’s consent
10. Understand what steps they should not take with a person who suffers from hoarding disorder
Pittsburgh Mercy Health System Values: Reverence, Justice, and Community
Back to the Table of Contents
Page 11 of 43Nature-Related Interventions for Mental Health Recovery and Social
Inclusion
Trainer(s) Date Time Location CEU’s Offered
Benjamin P. Bishop MSW, 1:00 p.m. –
2/16/2015 249 S. 9th
LSW 4:00 p.m. NBCC, SW, PCB
Room 226
Benjamin P. Bishop MSW, 9:00 a. m. –
5/13/2015 249 S. 9th
LSW 12:00 p.m. NBCC, SW, PCB
Room 226
DESCRIPTION:
This presentation outlines the worth and validaty of Nature-related programming, highlighting the
potential for the mental health field to realize both continuity- and consistentcy-of-care throughout all
levels of engagement while improving community integration outcomes. The presentation includes: a
summary of the relavant origins and current literature; a discussion of the 8-dimensions of wellness and
relavent physiological, psychiatric and therapuetic benefits; a description of various projects implemented
by the presentor along with an overview of qualitative, quantitative, and financial evidence collected; a
discussion on the current utilization, implmentation and future goals of Nature-Related Programming at
Pittsburgh Mercy Health System; and concludes with implication of the use of related programming and a
hands-on demonstration of a simple, cost-effective activity that can enable programs to start their own
projects.
OBJECTIVE:
1. Describe the progression and current use of Nature-related programming in psychiatric care
2. Describe the value of implementing Nature-related programming throughout all levels of mental
health services
3. Describe the features of Nature-related programming and how such intervention enhance
recovery, clinical and social integration outcomes
4. Describe at least one practical evidence-based modality and how it can be enhanced through the
application of Nature-Related Programming
5. Describe and implement a basic Nature-related activity with the persons they serve
Pittsburgh Mercy Health System Values: Reverence, Justice, and Community
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Page 12 of 43Parents with Mental Illness
Trainer(s) Date Time Location CEU’s Offered
Melissanne Myers, M.Div.
9:00 a.m. –
& M.T.S., C.P.R.P & 3/13/2015 249 S. 9th
1:00 p.m. SW, PCB
C.P.S Room 226
Melissanne Myers, M.Div.
9:00 a.m. –
& M.T.S., C.P.R.P & 6/24/2015 249 S. 9th
1:00 p.m. SW, PCB
C.P.S Room 226
DESCRIPTION:
People with mental illness have children at similar rates as the general population. Contrary to popular
belief, they have the same rates of child abuse too. But they have much higher rates of custody loss. In
many cases, custody loss is destructive to both parents and children. What are our roles and
responsibilities as mental health care providers to clients who are parents/guardians of children under
eighteen and/or likely to soon become parents? When looking at holistic care how can we be helpful to
both our clients and their children? The rate of child abuse is the same but somewhat higher is the rate of
neglect. This higher rate is brought on in part by the tendency for people with mental illness to also be
living with co-occurring neglect-risk factors (such as poverty). There are other mitigating tendencies too,
some of which can be relatively easily addressed. How can we as providers protect both parents and
children by introducing resources and techniques that could help reduce the risk of neglect? How do we
assess our clients’ parental needs? What suggestions can we make to help our clients care for and protect
their children? And in a country where nearly 3 out of 4 parents with mental illness lose custody of their
children, what suggestions can we make to help our clients avoid investigation, protect custody, prevent
custody loss and/or respond to custodial removal? This course will address these and other questions
while also introducing resources to help us and our clients with children.
OBJECTIVE:
1. Understand the difference between physical abuse and neglect as well as some ways to reduce
child neglect risk factors.
2. Recognize some of the legal and media bias against parents with mental illness and be aware of
statistics contradicting the rationale behind the bias.
3. Demonstrate knowledge of several benefits that exist in maintaining an intact parent-child
relationship -- benefits for the parent with a mental illness and benefits for the child[ren].
4. Understand specific legal obligations regarding reporting abuse including guiding definitions of
necessary level of neglect for reporting.
5. Recognize the seven types of “client parental needs” and the different provider roles depending
on a type(s) of need.
6. Demonstrate knowledge of key suggestions to share with clients re: avoiding investigation;
protecting custody; preventing custody loss; responding to custodial removal.
7. Understand what standby guardianship is and how it and some other recovery resources can help
protect both client and his/her child[ren].
8. Utilize knowledge and resources to share with clients who are parents or thinking of becoming
parents.
Pittsburgh Mercy Health System Values: Reverence, Justice, Stewardship, Community, and Courage
Back to the Table of Contents
Page 13 of 43Risk Assessment
Trainer(s) Date Time Location CEU’s Offered
Carrie A. Morgan, M.Ed.
1:00 p.m. –
in Physical and Mental 3/25/2015 249 S. 9th
5:00 p.m. NBCC, SW, PCB
Disabilities Room 226
Carrie A. Morgan, M.Ed.
1:00 p.m. –
in Physical and Mental 6/17/2015 249 S. 9th
5:00 p.m. NBCC, SW, PCB
Disabilities Room 226
DESCRIPTION:
The importance of clinical abilities to assess risk and identify key predisposing factors (clinical,
situational, family, medical) to suicide will equip staff with necessary tools to understand what places the
persons served at risk for suicide. Developing a safety plan and conducting appropriate documentation to
reflect risk assessment are essential to identify patterns and severity of risk. Additional tools of a risk
assessment worksheet and a method to conduct a specific suicide inquiry will be provided to participants
to utilize as necessary.
OBJECTIVE:
1. Identify when to assess risk
2. Identify predisposing factors (clinical, situational, family, medical)
3. Conduct a specific suicide inquiry
4. Understand how to utilize the risk assessment work sheet to guide clinical impressions
5. Identify key levels of intervention
6. Identify appropriate documentation to reflect clinical impressions
7. Discuss elements of a safety plan
Pittsburgh Mercy Health System Values: Commitment to Those Who Are Poor, and Courage
Back to the Table of Contents
Page 14 of 43Schizophrenia Myths and Reality
Trainer(s) Date Time Location CEU’s Offered
9:00 a.m. –
Sharon Opitz, LCSW 5/8/2015 249 S. 9th
12:00 p.m. NBCC, SW, PCB
Room 226
DESCRIPTION:
This course will discuss aspects of schizophrenia from origins to basic symptoms. Will discuss history of
and current treatment modalities
OBJECTIVE:
1. Identify schizophrenic symptoms.
2. Understand the etiology.
3. Develop workable treatment goals.
4. Reduce myths and stigma.
Pittsburgh Mercy Health System Values: Reverence, Justice, Community, and Courage
Back to the Table of Contents
Page 15 of 43Seizure Disorder
Trainer(s) Date Time Location CEU’s Offered
Andrea Zonneveld, B.S. in 10:00 a.m. –
2/5/2015 249 S. 9th
Biological Sciences 12:00 p.m. --
Room 230
DESCRIPTION:
This program will explore the types, causes and signs and symptoms of epilepsy. Discussion will also
center on treatments and staff responsibilities when working with someone who has been diagnosed with
a seizure disorder.
OBJECTIVE:
1. Recognize the different types of seizures and their treatment
2. Recognize their responsibliity if someone would have a seizure in their presence.
3. Believe that each person is a manifestation of the sacredness of human life.
4. Demonstrate our connectedness to each other through inclusive and compassionate relationships
5. Give priority to those society ignores.
Pittsburgh Mercy Health System Values: Reverence, Commitment to Those Who Are Poor, and
Community
Back to the Table of Contents
Page 16 of 43Essential (Mandatory) Trainings
CPR Adult Child Infant with AED
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 9:30 a.m.- 249 S9th St.
3/5/2015 --
Adult Education 12:30 p.m. Room 226
Rita Walsh, M.Ed. in 9:30 a.m.- 249 S9th St.
5/12/2015 --
Adult Education 12:30 p.m. Room 226
DESCRIPTION:
This three-hour program will follow the American Heart Association training procedures in alignment
with the 2010 guidelines. The class includes a watch and practice video, facilitator instruction, skills
practice, problem-solving scenarios and discussion to provide participants with the knowledge and
confidence to provide assistance in an emergency situation. A two-year certification card will be
provided in Adult, Child, and Infant CPR with AED.
OBJECTIVE:
1. Explain how the EMS system works and what signals and situations require a person to call for
an ambulance
2. Identify the signs of breathing emergencies for an adult, child, or infant victim including choking
and demonstrate how to provide care.
3. Identify the signals of cardiac arrest in victims of all ages and demonstrate how to provide care.
4. Demonstrate how to use an Automated External Defibrillator
5. Gain an understanding that each person is a manifestatin of the sacredness of human life.
6. Demonstrate our connectedness to each other through inclusive, and compassionate care.
Pittsburgh Mercy Health System Values: Reverence and Community
Back to the Table of Contents
Page 17 of 43CPR Adult Child with AED
Trainer(s) Date Time Location CEU’s Offered
Glenn Winterhalter,
Emergency Medical 9:30 a.m.- 249 S9th St.
1/14/2015 --
Technician, Naomi Bell, 12:30 p.m. Room 226
B.A. in Social Work
Rita Walsh, M.Ed. in 5:00 p.m.- 249 S9th St.
3/24/2015 --
Adult Education 8:00 p.m. Room 226
Glenn Winterhalter,
Emergency Medical
9:30 a.m.- 249 S9th St.
Technician, Michelle 4/28/2015 --
12:30 p.m. Room 226
MacVeigh, B.S. in
Chemistry
Naomi Bell, B.A. in Social
1:00 p.m.- 249 S9th St.
Work, Rita Walsh, M.Ed. 6/10/2015 --
4:00 p.m. Room 226
in Adult Education
DESCRIPTION:
This three-hour program will follow the American Heart Association training procedures in alignment
with the 2010 guidelines. The class includes a watch and practice video, facilitator instruction, skills
practice, problem-solving scenarios and discussion to provide participants with the knowledge and
confidence to provide assistance in an emergency situation. A two-year certification card will be
provided in Adult and Child CPR with AED.
OBJECTIVE:
1. Explain how the EMS system works and what signals and situations require a person to call for
an ambulance
2. Identify the signs of breathing emergencies for an adult or child victim including choking and
demonstrate how to provide care.
3. Identify the signals of cardiac arrest in adult and child victims and demonstrate how to provide
care.
4. Demonstrate how to use an Automated External Defibrillator
5. Gain an understanding that each person is a manifestatin of the sacredness of human life.
6. Demonstrate our connectedness to each other through inclusive, and compassionate care
Pittsburgh Mercy Health System Values: Reverence and Community
Back to the Table of Contents
Page 18 of 43CPR BLS for Healthcare Providers
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 12:30 p.m. – 249 S9th St.
2/11/2015 --
Adult Education 4:00 p.m. Room 226
Rita Walsh, M.Ed. in 12:30 p.m. – 249 S9th St.
5/11/2015 --
Adult Education 4:00 p.m. Room 226
DESCRIPTION:
This three and ½-hour program will follow the American Heart Association training procedures in
alignment with the 2010 guidelines. The class includes a watch and practice video, facilitator instruction,
skills practice, problem-solving scenarios and discussion to provide participants with the knowledge and
confidence to provide assistance in an emergency situation. Course content includes: 1 and 2-Rescuer
CPR with an Adult, Child and Infant victim with use of an AED; delivering breaths with a bag-mask for
victims of all ages; rescue breathing; and relief of foreign body obstruction. A two-year certification card
will be provided in BLS for Healthcare Provider after the participant passes a 25-question multiple choice
exam with a score of 84% or better.
OBJECTIVE:
1. Explain how the EMS system works and what signals and situations require a person to call for
an ambulance
2. Identify the signs of breathing emergencies for a victim of all ages and provide care.
3. Identify the signals of cardiac arrest in victims of all ages and demonstrate how to provide care
with 1 and 2 rescuers.
4. Demonstrate how to use an Automated External Defibrillator
5. Gain an understanding that each person is a manifestatin of the sacredness of human life.
6. Demonstrate our connectedness to each other through inclusive, and compassionate care
Pittsburgh Mercy Health System Values: Reverence and Community
Back to the Table of Contents
Page 19 of 43Crisis Management Initial
Trainer(s) Date Time Location CEU’s Offered
Jamie Howell, B.Ed. in
Secondary Education , Rita 9:00 a.m.-
1/7/2015 249 S9th St.
Walsh, M.Ed. in Adult SW
5:00 p.m. Room 226
Education
Jamie Howell, B.Ed. in
Secondary Education , Rita 9:00 a.m.-
1/20/2015 249 S9th St.
Walsh, M.Ed. in Adult SW
5:00 p.m. Room 226
Education
Jamie Howell, B.Ed. in
Secondary Education , Rita 9:00 a.m.-
2/4/2015 249 S9th St.
Walsh, M.Ed. in Adult SW
5:00 p.m. Room 226
Education
Terrence Brown, Dave 9:00 a.m.-
Loshelder, M.S.Ed. in 2/23/2015 249 S9th St.
SW
School Psychology 5:00 p.m. Room 226
Amy Benedetti, B.S. in 9:00 a.m.-
Psychology, Terrence 3/4/2015 249 S9th St.
SW
Brown 5:00 p.m. Room 226
Richard Sharp, M.Ed.in
Counselor Education , 9:00 a.m.-
3/18/2015 249 S9th St.
Michelle MacVeigh, B.S. SW
5:00 p.m. Room 226
in Chemistry
Terrence Brown, Rita 9:00 a.m.-
Walsh, M.Ed. in Adult 4/8/2015 249 S9th St.
SW
Education 5:00 p.m. Room 226
Back to the Table of Contents
Page 20 of 43Amy Benedetti, B.S. in 9:00 a.m.-
Psychology, Rita Walsh, 4/20/2015 249 S9th St.
SW
M.Ed. in Adult Education 5:00 p.m. Room 226
Terrence Brown, Rita 9:00 a.m.-
Walsh, M.Ed. in Adult 5/5/2015 249 S9th St.
SW
Education 5:00 p.m. Room 226
Amy Benedetti, B.S. in
Psychology, Dave 9:00 a.m.-
5/20/2015 249 S9th St.
Loshelder, M.S.Ed. in SW
5:00 p.m. Room 226
School Psychology
Terrence Brown, Rita 9:00 a.m.-
Walsh, M.Ed. in Adult 6/4/2015 249 S9th St.
SW
Education 5:00 p.m. Room 226
Curtis Constant, Master of
Art emphasis on 9:00 a.m.-
6/18/2015 249 S9th St.
Psychology, Rita Walsh, SW
5:00 p.m. Room 226
M.Ed. in Adult Education
DESCRIPTION:
The chances of encountering agitated or aggressive behavior is becoming more and more commonplace in
our personal lives, in our places of work, and throughout society. The reasons for this are many, but what
is of immediate importance is for employees to learn skills with which they can better protect themselves
and others in a safer and more effective manner. This 7-hour training is designed as a safe, non-harmful
management system to help human service workers provide for the best possible care and welfare of
assaultive, disruptive or out-of-control persons even during their most violent moments. It promotes
interventions at the earliest moment by stressing heightened awareness of environment, dress, and
personal presentation, along with the implementation of a proactive verbal intervention strategy providing
an educational continuum. It also provides education around principles of personal safety including
photographs of proper techniqes to establish and maintain a safe treatment environment in potentially
volatile settings.
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Page 21 of 43OBJECTIVE:
1. Recognize and define incremental levels of agitated, potentially aggressive, or aggressive
behavior.
2. Practice Rational Detachment to appropriately assess behavior level observed
3. Demonstrate an awareness of how non-verbal de-escalation skills can effectively determine the
effectiveness of verbal intervention.
4. Demonstrate an awareness of how certain effective verbal de-escalation skills may aid in
maintaining a safe, therapeutic treatment environment.
5. Demonstrate an awareness of effective strategies for introducing a proactive verbal intervention
program, emphasizing alternative choices for agitation/aggression management and replacement
6. Demonstrate the use of safety techniques to avoid consumer and staff injury if behavior escalates
to the physical level.
7. Apply physical control techniques to be implemented when physical intervention is necessary.
8. Keep their word, living the PMHS mission and values as they follow through with their assigned
work
9. Responsibilities.
10. Demonstrate connectedness to each other through inclusive and compassionate relationships.
Pittsburgh Mercy Health System Values:
Reverence, Commitment To Those Who are Poor, Justice, Stewardship, Integrity, Community, and Courage
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Page 22 of 43Cultural Competence in Delivering Care
CEU’s
Trainer(s) Date Time Location
Offered
Carrie A. Morgan, M.Ed.
1/20/2015 1:00 p.m.- 4p.m. 249 S9th St., Rm 226
in Physical and Mental SW, NBCC,
3/10/15 1:00 p.m. -4p.m. Reedsdale, 1st Floor
Disabilities PCB
6/9/15 1:00 p.m.- 4p.m. 249 S9th St, Rm 226
DESCRIPTION:
This training will explore culture, race, ethnicity, and class in understanding and appreciating
diversity. This training will discuss effective strategies for working with cultural differences
and review the impact of poverty and economic distress has on persons served. Each
participant’s class-related values, which are integral to the perspective that one has towards
one’s self and others, will be examined as it relates to work with persons served
OBJECTIVE:
1. Identify her /his own assumptions about class and socioeconomic status
2. Identify how cultural competence can impact service delivery
3. Learn and describe effective strategies when working with cultural differences
4. Understand the elements of cultural communication.
Pittsburgh Mercy Health System Values:
Reverence, Commitment To Those Who are Poor, Justice, Stewardship, Integrity, Community,
and Courage
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Page 23 of 43First Aid Basics
Trainer(s) Date Time Location CEU’s Offered
Stacy Fitzgerald, M.A.T. 9:30 a.m.-
1/15/2015 249 S9th St.
in Elementary Education 12:30 p.m. --
Room 226
Jamie Howell, B.Ed. in 9:00 a.m.-
2/11/2015 249 S9th St.
Secondary Education --
12:00 p.m. Room 226
Naomi Bell, B.A.S.W in 5:00 p.m.-
3/23/2015 249 S9th St.
Social Services --
8:00 p.m. Room 226
Michelle MacVeigh, B.S. 9:30 a.m.-
4/27/2015 249 S9th St.
in Chemisty 12:30 p.m. --
Room 226
Stacy Fitzgerald, M.A.T. 9:00 a.m.-
5/11/2015 249 S9th St.
in Elementary Education --
12:00 p.m. Room 226
Glenn Winterhalter, 1:00 p.m.-
Emergency Medical 6/9/2015 249 S9th St.
--
Technician 4:00 p.m. Room 226
DESCRIPTION:
This three hour program will follow the American Heart Association training procedures in alignment
with the 2010 guidelines. The class includes a watch and practice video, facilitator instruction, skills
practice, problem-solving scenarios and discussion to provide participants with the knowledge and
confidence to provide assistance in an emergency situation. Course content includes: Demonstrating the
necessary skills to effectively provide emergency care for an obstructed airway on a conscious and
unconscious victim, controlling bleeding you can see with bandages and using an epinephrine injection
pen to assist someone with a bad allergic reaction to breathe more easily.
OBJECTIVE:
1. Explain how the EMS system works and what signals and situations require a person to call for
an ambulance
2. Identify the signs of breathing emergencies for a victim of all ages and provide care.
3. Demonstrate using an epinephrine injection pen to assist someone with a bad allergic reaction to
breathe more easily.
4. Identify the signals of sudden illness and provide care for Heart Attack; Fainting; Diabetes and
Low Blood Sugar, Stroke, Seizures, and Shock
5. Identify and provide care for bleeding you can and cannot see; injuries to head, neck and spine;
broken bones and sprains; and burns
6. Gain an understanding that each person is a manifestatin of the sacredness of human life.
7. Demonstrate our connectedness to each other through inclusive, and compassionate care
Pittsburgh Mercy Health System Values: Reverence for Each Person and Community
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Page 24 of 43First Aid/ CPR AED
Trainer(s) Date Time Location CEU’s Offered
Machelle DeCarlo, R.N,
Beechview
Danyel Flinchum, B.S.W. 1/5/2015 9:00 a.m. –
Conference --
in Psychology 3:00 p.m.
Amy Benedetti B.S. in
Psychology, Wayne 249 9th St
1/19/2015 9:00 a.m. –
Moore, B.A. in Social Rooms 230 & 226 --
3:00 p.m.
Services
Jamie Howell, B.Ed. in
Secondary Education ,
1/28/2015 9:00 a.m. – 249 9th St
Naomi Bell, B.A.S.W in --
3:00 p.m. Rooms 230 & 226
Social Services
Machelle DeCarlo, R.N,
Beechview
Danyel Flinchum, B.S.W. 2/3/2015 9:00 a.m. –
Conference --
in Psychology 3:00 p.m.
Stacy Fitzgerald, M.A.T.
in Elementary Education, 249 9th St
2/18/2015 9:00 a.m. –
Amy Benedetti B.S. in Rooms 230 & 226 --
3:00 p.m.
Psychology
Glenn Winterhalter,
Emergency Medical
Reedsdale
Technician, Danyel 2/23/2015 9:00 a.m. –
Conference Room --
Flinchum, B.S.W. in 3:00 p.m.
Psychology
Stacy Fitzgerald, M.A.T.
in Elementary Education , Beechview
3/3/2015 9:00 a.m. –
Danyel Flinchum, B.S.W. Conference --
3:00 p.m.
in Psychology
Glenn Winterhalter,
Emergency Medical
3/9/2015 9:00 a.m. – Garden View Manor
Technician, Wayne Moore, --
3:00 p.m.
B.A. in Social Services
Amy Benedetti B.S. in 249 9th St
3/17/2015 9:00 a.m. –
Psychology, Machelle Rooms 230 & 226 --
3:00 p.m.
DeCarlo, R.N.
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Page 25 of 43Sue Hardy, B.S. in
Beechview
Psychology, Danyel 4/2/2015 9:00 a.m. –
Conference --
Flinchum, B.S.W. in 3:00 p.m.
Psychology
Rita Walsh, M.Ed. in
249 9th St
Adult Education , Naomi 4/11/2015 9:30 a.m. –
Rooms 230 & 226 --
Bell, B.A.S.W in Social 3:30 p.m.
Services
Amy Benedetti B.S. in
249 9th St
Psychology, Stacy 4/17/2015 9:00 a.m. –
Rooms 230 & 226 --
Fitzgerald, M.A.T. in 3:00 p.m.
Elementary Education
Wayne Moore, B.A. in Reedsdale
4/22/2015 9:00 a.m. –
Social Services, Sue Conference Room --
3:00 p.m.
Hardy, B.S. in Psychology
Machelle DeCarlo, R.N., Beechview
5/4/2015 9:00 a.m. –
Danyel Flinchum, B.S.W. Conference --
3:00 p.m.
in Psychology
Amy Benedetti B.S. in
249 9th St
Psychology, Wayne 5/19/2015 9:00 a.m. –
Rooms 230 & 226 --
Moore, B.A. in Social 3:00 p.m.
Services
Stacy Fitzgerald, M.A.T.
Beechview
in Elementary Education , 6/2/2015 9:00 a.m. –
Conference --
Danyel Flinchum, B.S.W. 3:00 p.m.
in Psychology
Wayne Moore, B.A. in
249 9th St
Social Services, Michelle 6/17/2015 9:00 a.m. –
Rooms 230 & 226 --
MacVeigh, B.S. in 4:00 p.m.
Chemistry
Naomi Bell, B.A.S.W in
249 9th St
Social Services, Rita 6/25/2015 9:00 a.m. –
Rooms 230 & 226 --
Walsh, M.Ed. in Adult 4:00 p.m.
Education
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Page 26 of 43DESCRIPTION:
This program will follow the American Heart Association training procedures in alignment with the 2010
guidelines. The class includes a watch and practice video, facilitator instruction, skills practice, problem-
solving scenarios and discussion to provide participants with the knowledge and confidence to provide
assistance in an emergency situation. Course content 3-hours of First Aid includes: Demonstrating the
necessary skills to effectively provide emergency care for an obstructed airway on a conscious and
unconscious victim, controlling bleeding you can see with bandages and using an epinephrine injection
pen to assist someone with a bad allergic reaction to breathe more easily. Additionally this all day
program includes 2.5 hours of CPR AED with Adults and Children. Upon successful completion the
participant will receive a two-year certification card in First Aid CPR AED for Adults and Children.
OBJECTIVE:
1. Explain how the EMS system works and what signals and situations require a person to call for
an ambulance
2. Identify the signs of breathing emergencies for a victim of all ages and provide care.
3. Demonstrate using an epinephrine injection pen to assist someone with a bad allergic reaction to
breathe more easily.
4. Identify the signals of sudden illness and provide care for Heart Attack; Fainting; Diabetes and
Low Blood Sugar, Stroke, Seizures, and Shock
5. Identify and provide care for bleeding you can and cannot see; injuries to head, neck and spine;
broken bones and sprains; and burns
6. Identify the signals of cardiac arrest in adult and child victims and demonstrate how to provide
care.
7. Demonstrate how to use an Automated External Defibrillator
8. Gain an understanding that each person is a manifestatin of the sacredness of human life.
9. Demonstrate our connectedness to each other through inclusive, and compassionate care
Pittsburgh Mercy Health System Values: Reverence and Community
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Page 27 of 43Lifting Safety and Body Mechanics
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 9:30 a.m.-
4/10/2015 249 S9th St.
Adult Education 11:30 p.m. --
Room 230
DESCRIPTION:
This is a two-hour health workshop on American’s leading occupational ailment, back injury. In this
workshop, you will learn the different components of successful lifting and how to prevent injuries in the
workplace and in the home. You will learn how to recognize the danger signals of back injury and then
how to avoid these potential dangers. In addition, assisting individuals with various types of disabilities
will be discussed. Lastly, participants will have an opportunity to learn and practice proper lifting
techniques for use with people and objects.
OBJECTIVE:
1. Increase their knowledge of the components of successful lifting.
2. Increase their knowledge and skills for lifting an object or a person.
3. Learn common causes of back injuries and ways to prevent them.
4. Learn and practice proper lifting techniques for use with people and objects for back safety and
injury prevention.
5. Care for and strengthen theministy and all resources entrusted to us.
6. Behieve each person is a manifestation of the sacredness of human life.
7. Domonstrate our connectedness to each other through inclusive and compassionate relationships.
Pittsburgh Mercy Health System Values: Reverence, Stewardship, and Community
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Page 28 of 43Positive Approaches Part 1: Paying Attention
Trainer(s) Date Time Location CEU’s Offered
Dorothy Hope, B.A. in 9:30 a.m.-
3/2/2015 Beechview
Psychology 12:30 p.m. --
Conference Room
Rita Walsh, M.Ed. in 1:30 p.m. –
5/13/2015 Beechview
Adult Education 4:30 p.m. --
Conference Room
DESCRIPTION:
This three-hour program includes class instruction, video presentation, problem solving group activities,
and group discussion to explore the personal responsibility each of us has to empower and support the
persons who rely on us to create and maintain a lifestyle of their choice. Participants learn that “paying
attention” is one of the best techniques we can use to help us become more efficient at our jobs. They
will gain an understanding that this responsibility remains in place even when the person they are
supporting is engaging in the challenging behaviors or we as staff are having a bad day.
OBJECTIVE:
1. Identify the Guiding Principles of Positive Approaches.
2. Discuss the implementation of Positive Approaches with individuals of all ages.
3. Explore using Positive Approaches daily on the job and celebrating our sucessess.
4. Review the Conflict Cycle and Understanding of our responses to challenging behaviors.
5. Participate in class discussion of ways to support a person with challenging behaviors.
6. Demonstrate through discussion their understanding that each person is a manifestation of the
sacredness of human life.
7. Advocate for a society in which all can realize their full potential.
8. Keep their word, living the PMHS mission and values as they follow through with their assigned
work responsibilites.
Pittsburgh Mercy Health System Values: Reverence, Justice, and Integrity
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Page 29 of 43Positive Approaches Part 2: Respectful Approaches
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 9:30 a.m.-
4/14/2015 Beechview
Adult Education 12:30 p.m. --
Conference Room
Dorothy Hope, B.A. in 1:30 p.m. –
6/1/2015 Beechview
Psychology 4:30 p.m. --
Conference Room
DESCRIPTION:
This three-hour program includes class instruction, video presentation, problem solving group activities,
and group discussion to expand on philosophies and positive practices learned in Part I. Participants will
have an opportunity to gain experiential knowledge of how to incorporate sympathy, empathy and
compassion into their work on a daily basis. This program explores how paying attention to our
communication/interaction with the people we are paid to support can actually improve our effectiveness
when working in the human service field.
OBJECTIVE:
1. Identify ways to move from control to collaboration with the people they support.
2. Improve their understanding of sympathy, empathy and compassion and identify ways to
incorporate these emotions into their daily work.
3. Increase their awareness of the communication styles they are using and learn techniques that can
improve their effectiveness in the human service field.
4. Develop coping skills for dealing with behavioral changes in older adults with intellectual
disability.
5. Demonstrate through discussion their understanding that each person is a manifestation of the
sacredness of human life.
6. Advocate for a society in which all can realize their full potential.
7. Keep their word, living the PMHS mission and values as they follow through with their assigned
work responsibilites.
Pittsburgh Mercy Health System Values: Reverence, Justice, and Integrity
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Page 30 of 43Progressive Behavioral Supports Initial
Trainer(s) Date Time Location CEU’s Offered
Jamie Howell, B.Ed. in 10:00 a.m.-
2/12/2015 Beechview
Secondary Education 3:00 p.m. --
Conference Room
Danyel Flinchum, B.S.W. 10:00 a.m.- Beechview
4/13/2015
in Social Services 3:00 p.m. Conference Room --
Rita Walsh, M.Ed. in 10:00 a.m.- Beechview
6/11/2015
Adult Education 3:00 p.m. Conference Room --
DESCRIPTION:
This five-hour program includes class instruction, PowerPoint presentation, problem solving group
activities, and group discussion surrounding the 6400, 6500, and 2380 State Regulations and PMHS
Intellectual Disabilities Policy and Procedure regarding Restrictive Procedures. This class also reviews
the Intellectual Disabilities Services forms to be used when a restrictive procedure is necessary to prevent
someone from hurting themselves or others.
OBJECTIVE:
1. Identify positive interventions to a person’s challenging behavior.
2. Demonstrate an understanding of the definition of a restrictive procedure.
3. Demonstrate an understanding of the Three Levels of Behavior.
4. Descover the importance of a true “Team Approach”
5. Review several behavior assessments.
6. Learn PMHS Intellectual Disabilites Services Policy on Restrictive Procedures.
7. Advocate for a society in which all can realize their full potential.
8. Keep their word, living the PMHS mission and values as they follow through with their assigned
work responsibilites.
Pittsburgh Mercy Health System Values: Reverence, Justice, and Integrity
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Page 31 of 43Professional Development Trainings
Compassion Fatigue
Trainer(s) Date Time Location CEU’s Offered
Carrie A. Morgan, M. Ed.
10:00 a.m. –
Physical and Mental 2/17/2015 249 S9th St.
12:00 p.m. NBCC, SW, PCB
Disabilities Room 230
Carrie A. Morgan, M. Ed.
10:00 a.m. –
Physical and Mental 5/5/2015 249 S9th St.
12:00 p.m. NBCC, SW, PCB
Disabilities Room 230
DESCRIPTION:
Many behavioral health professionals often bear the suffering of those they serve. The implications of the
intense involvement with clients and continual exposure to potent graphic trauma stories can place
behavioral health professionals at risk for suffering compassion fatigue. The psychological impact of
prolonged exposure to chronic interpersonal stressors of the job customarily goes unaddressed. This
workshop will provide behavioral health professionals with: definition of compassion fatigue, identifying
associated risk factors, consequences of not addressing fatigue and burnout, resources for self-care, and
an understanding of the connection of personal trauma and secondary trauma.
OBJECTIVE:
1. The audience will be able to define compassion fatigue.
2. The audience will be able to identify risk factors associated with compassion fatigue and increase
their awareness of signs and symptoms associated with prolonged exposure to secondary trauma.
The Professional Quality of Life Scale ©(PROQOL) is a self-assessment for learners to complete
to identify their level of compassion fatigue.
3. The audience will be able to identify the connection between personal trauma and secondary
trauma which results in vicarious trauma.
Pittsburgh Mercy Health System Values: Reverence, Stewardship, and Courage
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Page 32 of 43Conflict Management and Mediation
Trainer(s) Date Time Location CEU’s Offered
Carrie A. Morgan, M. Ed.
1:00 p.m. –
Physical and Mental 4/9/2015
4:00 p.m. HR Conf. Room NBCC, SW, PCB
Disabilities
DESCRIPTION:
Leaders must become adept at interpreting conflict and identifying options that result in a favorable outcome for all
stakeholders. Constructive responses and mediation skills developed through a focused effort to understand
communication patterns, interpersonal relationships, and communication skills can produce successful conflict
resolution. Theory, self-reflection and enhancement of conflict skills, cultural understanding, structure, and practice of
collaborative and mediated negotiations are emphasized.
OBJECTIVE:
1. Interpret types of conflict
2. Analyze the difference between intrapersonal and interpersonal conflict.
3. Compare and contrast positive and negative forms of communication to assist in avoiding or mitigating conflict.
4. Identify the personal steps that might be taken to improve an individual’s conflict skills.
5. Analyze conflicts to identify the various options for action.
6. Apply mediation strategies and skill sets to work-related conflict issues.
Pittsburgh Mercy Health System Values: Reverence, Stewardship, and Courage
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Page 33 of 43Creating Electronic Forms in Microsoft Word
Trainer(s) Date Time Location CEU’s Offered
Kihra A. Kohler Master of 1:00 p.m. –
6/15/2015 249 S9th St.
Science in Psychology 4:00 p.m. --
Room 231
DESCRIPTION:
This program will provide staff members with the tools necessary to effectively create a professional
Microsoft Word Form that is able to be filled out electronically using the tools provided by Microsoft
Word.
OBJECTIVE:
1. Learn the basics of creating a chart to use for a form in Microsoft Word
2. Learn how to format the charts
3. Create electronic forms in Microsoft Word using form boxes
4. Format those boxes
5. Lock their forms
Pittsburgh Mercy Health System Value: Stewardship
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Page 34 of 43Mental Health First Aid: Adult
Trainer(s) Date Time Location CEU’s Offered
Amy Benedetti, B.S.,
Psychology, Sue Puhala,
M.A., N.C.C., L.P.C,
Kellen S. Hill, B.A.,
MSW, Kristin A. Walker,
M.S., MED, Tamerya 3/30/2015
9:00 a.m. – 249 S9th St.
Smith, M.S., B.S., & --
1:30 p.m. Room 226
Counselor Education, 3/31/2015
Karen Cordaro, M.S.Ed. in
Community Counseling,
Jean Coyne, M.S.Ed. in
Community Counseling,
B.A in Social Work
DESCRIPTION:
This 8-hour course is an interactive certification training program designed to increase mental health
literacy. Participants will learn the risk factors and warning signs of a variety of mental health challenges
common among adolescents (including anxiety, depression, psychosis, eating disorders, AD/HD,
disruptive behavior disorders and substance use disorders). Adult Mental Health First Aid is the initial
help given to an adult showing symptoms of mental illness or a mental health crisis until appropriate
professional or other help, including peer and family support, can be engaged.
Adult Mental Health First Aid is not a clinical course and is not intended for mental health experts. It is
designed to provide interested people in the community with the knowledge, strategies and tactics they
can use to understand, identify and respond to an individual undergoing a mental health crisis.
OBJECTIVE:
1. List the potential risk factors and warning signs of mental health challenges common among
adolescents.
2. Explain how to assess a mental health crisis, select interventions and provide initial help.
3. Implement a five-step action plan to support an adolescent who is exhibiting signs and symptoms
of mental illness or is in an emotional crisis.
4. Recommend the appropriate professional, peer, social and self-help resources
Pittsburgh Mercy Health System Values: Reverence, Stewardship, and Community
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Page 35 of 43Mental Health First Aid: Youth
Trainer(s) Date Time Location CEU’s Offered
4/9/2015
Gena Melago, 9:00 a.m. – 249 S9th St.
& --
M.S., B.S., 1:30 p.m. Room 226
4/10/2015
DESCRIPTION:
This 8-hour course is an interactive certification training program designed to increase mental health
literacy. Participants will learn the risk factors and warning signs of a variety of mental health challenges
common among adolescents (including anxiety, depression, psychosis, eating disorders, AD/HD,
disruptive behavior disorders and substance use disorders). Youth Mental Health First Aid is the initial
help given to an adolescent showing symptoms of mental illness or a mental health crisis until appropriate
professional or other help, including peer and family support, can be engaged.
Youth Mental Health First Aid is not a clinical course and is not intended for mental health experts. It is
designed to provide interested people in the community with the knowledge, strategies and tactics they
can use to understand, identify and respond to an individual undergoing a mental health crisis.
OBJECTIVE:
1. List the potential risk factors and warning signs of mental health challenges common among
adolescents.
2. Explain how to assess a mental health crisis, select interventions and provide initial help.
3. Implement a five-step action plan to support an adolescent who is exhibiting signs and symptoms
of mental illness or is in an emotional crisis.
4. Recommend the appropriate professional, peer, social and self-help resources
Pittsburgh Mercy Health System Values: Reverence, Stewardship, and Community
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Page 36 of 43Microsoft Excel
Trainer(s) Date Time Location CEU’s Offered
Kihra A. Kohler Master of 5/4/2015 1:00 p.m. – 249 S9th St.
--
Science in Psychology 4:00 p.m. Room 231
DESCRIPTION:
This program will provide staff with the tools necessary to create usable spreadsheets in Microsoft Office
Excel and use many of the functions that Microsoft Excel offers.
OBJECTIVE:
1. Create a shortcut on their desktop
2. Understand the Parts of the Workbook
3. Format the Worksheet
4. Enter, Sort, and Filter Data
5. Add Formulas
6. Save and Print the Workbook
Pittsburgh Mercy Health System Value: Stewardship
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Page 37 of 43Practicing Mindfulness and Compassion: Respectful Treatment of
Challenging Behaviors
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in
2/19/2015 9:30 a.m.- 249 S9th St.
Adult Education SW
1:00 p.m. Room 230
DESCRIPTION:
This 3 hour program includes class instruction, PowerPoint presentation, group activities and discussion
surrounding our awareness of how we interact with “persons-served” even when presented with
challenging behaviors. Are we mindful of our own emotions and how they can influence our responses?
Are we in control of our emotions or do they control us? Do we seek resolution through collaboration or
is it through control? Do we enable the people we support or do we empower them?
This class is designed to increase our consciousness of behaviors through a review of behavioral
assessments to understand what may be motivating the challenging behavior and assists with
understanding the behavior from the person-served perspective. Discussion will also be held around
calming upset individuals; tips for negotiating and compromising with difficult people; a challenging
behavior I want to change; When challenging behaviors occur what questions we did not ask; and 10
basic performance standards when working in the field of mental health.
OBJECTIVE:
1. Be proactive and operate within our ‘circle of influence’.
2. Practice Rational Detachment to appropriately assess behavior level observed.
3. Understand how Behavioral Assessment Tools can assist us on the job when faced with
challenging behaviors.
4. Practice mindfulness and compassion when supporting a person who is agitated or out-of-control.
5. Exercise Empathic Listening to understand the situation from the person-served perspective.
6. Develop a plan of support to be used when the person is demonstrating a challenging behavior.
7. Demonstrate the use of verbal techniques to be implemented when de-escalation of agitation or
verbal aggression is needed.
8. Demonstrate the use of safety techniques to avoid consumer and staff injury if behavior escalates
to the physical level.
Pittsburgh Mercy Health System Values: Stewardship, Integrity, and Community
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Page 38 of 43Telephone Etiquette
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 10:00 a.m. – 249 S9th St.
Adult Education 4/6/2015 --
12:00 p.m. Room 230
DESCRIPTION:
Statistics show that 69% of customers stop using services and/or products because of perceived employee
indifference or rudeness. As our daily, direct link to the customer, the telephone is the most powerful
business tool at our disposal. Hence, customer service skills make a giant difference to our customers and
therefore, our effectiveness with service delivery and ultimately our ability to stay financially sound. This
2-hour in-service is designed to provide frontline staff with soft skills techniques for managing every call
effectively and positively.
OBJECTIVE:
1. Understand that superior telephone etiquette is critical to the success of the organization.
2. Recognize the value of their contribution to the image of the organization.
3. Explore an understanding that effective verbal communication skills facilitate customer service.
4. Enhance knowledge and skills to help them manage challenging calls with professionalism and
confidence using proven techniques that will decrease potential stress, improve quality, and
increase productivity.
5. Keep our word and are faithful to who we say we are.
6. Care for and strengthen the ministry and all resouces entrusted to us.
7. Demonstrate our connectedness to each other through inclusive and compassionate relationships.
Pittsburgh Mercy Health System Values: Stewardship, Integrity, and Community
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Page 39 of 43Manage Your Yourself, Not Your Time
Trainer(s) Date Time Location CEU’s Offered
Rita Walsh, M.Ed. in 9:30 a.m. – 249 S9th St.
Adult Education 2/10/2015 --
12:30 p.m. Room 230
DESCRIPTION:
The idea of time management has been in existence for more than 100 years. Unfortunately the term
“Time Management” creates a false impression of what a person is able to do. Time can’t be managed as
it is uncontrollable; we can only manage ourselves and our own use of time. Time Management is
actually self-management. It is interesting that the skills we need to manage others are the same skills we
need to manage ourselves: the ability to plan, delegate, organize; direct and control. This three-hour
presentation is designed to teach participants how to plan and organize their time for their personal
success. Through instruction, discussion and exercise the participants will learn skills which will improve
their decision making, priority setting, desk and paper management, communication and delegation
abilities. Additionally participants will learn to practice assertiveness to deal with interruptions and make
effective decisions which affect their time positively; helping them to feel more in control of their daily
activities.
OBJECTIVE:
1. Identify time stealers/wasters in their lives
2. Learn tips to manage priorities and delegate responsibilities
3. Explore suggestions for increase work effectiveness and productivity
4. Learn ways to enjoy a more balanced lifestype
5. Develop strategies to feel more in control of their daily activities
6. Reduce stress which results from a lack of effective time planning
7. Care for and strengthen the ministry and all resources entrusted to us
8. Dare to take the risks our faith demands of us
9. Keep our word and be faithful to the who we say we are
Pittsburgh Mercy Health System Value: Reverence
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Page 40 of 43You can also read
