Covid-19 Crisis Services Directory
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Covid-19
Crisis Services
Directory
Updated 11 August 2021
Photo by Frank McKenna on Unsplash
P: 9349 8200 | W: www.jnc.org.au | E: contact@jnc.org.au
JNC Bondi Junction JNC Maroubra TheJNC
59 Newland St Shop #2, 669-673 Anzac Parade
(Next to Clementson Park) (near Lionel Bowen Library)
Bondi Junction NSW 2022 Maroubra NSW 2035 the_jnc
The Junction Neighbourhood Centre (JNC) understands this new 2021 lockdown is a hard time for everyone and we are working together to provide up to date information on local services which can provide support. JNC has created a list of services that are operating during the June/July 2021 outbreak COVID-19 pandemic, including details of any changed arrangements for accessing them. These services are changing daily and we will keep this directory up to date with all relevant services. Please note that details will change after the lockdown ends, so please call first or check our website. If you have any other enquiries you can call our office on 9349 8200 so we can assist you. We will continue to support our community during this difficult time. If you have an enquiry about services or need support, please don’t hesitate to contact us. Stay safe The JNC team Accessing JNC services during the 2021 Coronavirus lockdown Our centres are currently closed for face to face contact and support. We will continue to provide support and you can access us in the following ways during regular business hours 9 am to 4:30 pm: By phone – call us on 9349 8200 By text – on 0447 046 606 By email to contact@jnc.org.au Through an online enquiry on our website at www.jnc.org.au Aboriginal Support Worker on 0437 846 297 Tuesday-Thursday. We are also continuing other services including Aged Services, our Family Support and our Domestic and Family Violence services, with different ways of delivery. Please give us a call for more details. For service providers We are updating this information constantly and adding to it. If your information is not included or changes please email contact@jnc.org.au and we will update this directory. If you become aware of any other changes please let us know. JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 1
Health Support
Organisation Type of Assistance Hours
Coronavirus Hotline • Hotline that anyone can call 24 hours/7 days
Ph: 1800 020 080 regarding Coronavirus
https://www.health.gov.au/contacts/national-
coronavirus-helpline
Covid 19 Disability Hotline • The helpline will find Monday to Friday
individuals, families, carers, 8am to 8pm
Ph: 1800 643 787 support workers and services Saturday and Sunday
who need support because of 9am to 7pm
(COVID-19) the right service,
provide reliable and
accessible information, or
connect you with a councillor
for emotional support.
Healthdirect • Hotline staffed by nurses who 24 hours/7 days
Ph: 1800 022 222 can provide guidance re
Coronavirus symptoms
www.healthdirect.gov.au
Service NSW • Hotline to support people 24 hours/7 days
Ph: 13 77 88 and business operators
throughout the COVID-19
pandemic with questions
about support and
government assistance
Emergency Assistance & Food
Organisation Type of Assistance Hours
Addison Rd Community Centre - Food Relief Hub at Monday- Friday 9am-
(Addi Road Food Pantry) Addison Road -Low-cost 5pm
142 Addison Rd, Marrickville in-person shopping at
Ph: 9569 7633 Addi Road Food Pantries Food Pantry
Marrickville and Marrickville:
www.addiroad.org.au Camperdown (vouchers Mon-Fri 12-4 pm
available for individuals
Camperdown with no funds) Food Pantry
31 Pyrmont Bridge Rd Camperdown - Food Relief Hub at Addi Camperdown:
Road Marrickville Tue-Fri 12-4 pm
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 2Organisation Type of Assistance Hours
provides emergency
hampers for pick-up by
organisations; some
delivery to individuals in
crisis/isolation.
• Must follow NSW Public
Health Orders
Anglicare Emergency Relief • Food Assistance 9am- 5pm Monday to
240 Birrell Street • EAPA vouchers – assistance Friday
Waverley with Gas/Electricity/Phone &
Water bills
Ph: 8624 8600 • Casework and advocacy for
financial assistance.
• (No face to face assistance/
Assistance via phone only
during lockdown)
Junction Neighbourhood Centre • Emergency food boxes Contact for Delivery or
Shop 2, 669-673 Anzac Pade Maroubra pick up From Namatjira
or South Coogee
Ph: 9349 8200
Mob: 0447 046 606
Asylum Seekers Centre • Emergency accommodation Monday to Friday
(Services for asylum seeker clients only) • Financial relief 9am to 4pm
43 Bedford Street • Food Pantry
Newtown • Case Management and For Interpreter
Ph: 9078 1900 counselling Ph: 131 450
• Employment Help
• (No face to face assistance/
Assistance via phone only
during lockdown)
BaptistCare Hope Street • Food Bags, Toiletries, Reception open from
174 Cathedral Street blankets, and clothes Monday to Friday - 9am
Woolloomooloo available for collection at the to 1pm
reception
Ph: 9358 2388 By appointment, call
• (Cancelled due to the 9358 2388
lockdown)
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 3Organisation Type of Assistance Hours
COA Sydney • Bag of vegetables and fruits Monday to Thursday
25 Rowe Street, Woollahra NSW 2025 available for delivery and from 9am – 5pm
Ph: 9389 0035 other household items Fridays from 9pm - 2pm
• COA member and others in
https://www.coasydney.org/ community (predominately
seniors) visited weekly
Call COA service to establish if eligible to be
included on delivery list. • (Delivery to clients home)
Mobile Community Pantry • Fill bag with groceries for $10 South Coogee –
St Pauls South Coogee (every second Thursday) (Malabar) Every Second Thursday
1 Gregory Street • Tinned Food (South Coogee) 3:30pm-4:30pm
South Coogee • Bring pension or health care (Next one 22th July)
Ph: 0407 891 306 card.
https://www.anglicare.org.au/mobile-community- Malabar-
pantry • (Operating hours subject to Every Second Friday
change due to Covidsafe 10am-11am
St Mark’s Anglican Church (every second Friday) restrictions). (Next one 23th July )
Cnr Franklin St & Victoria Lane
Malabar
Ph: 9311 0309
Please call prior to using service.
Contact ph: 8624 8600 for additional options-
Collect bags of food venues & times vary.
Counterpoint Community Centres • Emergency Relief and Monday to Thursday
Counterpoint Factory: counselling services. 9:15am to 4.15pm
67 Raglan Street, Waterloo Friday 9am-12pm
Ph: 9698 9569 • (Operating hours subject to
Counterpoint Multicultural Centre: change due to Covidsafe
73 Garden Street, Alexandria restrictions).
Ph: 9319 4073
Exodus Foundation • Free meals (takeaway only) 7 days a week
180 Liverpool Street • Counselling Meals:
Ashfield • Social Help and Wellbeing Breakfast: 9am- 9:45am
clinic open every day from Lunch: 11:30am-
Ph: 8752 4600 8am to 4pm 12:45pm
Direct Number 02 8752 4602 / 03 Dinner: 7:30pm-
8:30pm
https://www.billcrews.org/free-meals-sydney/ (check website for
locations)
Glebe Assistance Partnership Program (GAPP) • Food parcels to be collected Food Parcel collection –
Glebe Pt Road from St John’s House Front Monday 10am-1pm
Glebe Door (138a Glebe Point Rd) Wednesday 10am-
• Emergency Relief – please 12.30pm
Ph: 9552 4164 call for assistance with bills,
http://glebechurch.org.au/ financial issues
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 4Organisation Type of Assistance Hours
• Social support over the
Residence in local area only phone – 9552 4164
Jesus Cares Van • Belmore Park, Haymarket Food Van Ministry
• Martin Place Times and Locations:
Ph: 0444 558 352 • Tom Uren, Woolloomooloo Friday / Saturday night:
7.45 pm Martin Place,
https://www.jesuscares.com.au/ Philip St. CBD / 9.30 pm
Belmore Park, Eddy Ave.
Thursday breakfast:
8.30 am Belmore Park,
Eddy Ave
Kingsford Legal Centre • Legal assistance for debt, Monday to Friday
consumer, tenancy (including 9-5pm
PH: 9385 9566 (leave a message) or complete DOH repairs & evictions etc),
online form at www.klc.unsw.edu.au Centrelink problems, fines,
Or send an Email to: legal@unsw.edu.au car accidents, DV, etc.
• Criminal law advice
No face to face appointments • Domestic Violence assistance
• (No face to face assistance/
Assistance via phone only
during lockdown)
Kooloora • EAPA vouchers – Tuesdays Monday to Friday
167 Bilga Crescent only. Please email bill and 9am-5pm
Malabar photo ID to:
koolooraenergy@outlook.co
Ph: 9661 9160/0482 039 053 m
• Fruit & Veg bags, Cooked
Call to register For Food Program Meals available. Monday,
Wednesday & Friday. (Subject
to availability and times vary)
• (Operating hours subject to
change due to Covidsafe
restrictions).
Lou’s Place • Takeaway meals/lunch, Monday, Wednesday,
182 Victoria St, Potts Point toiletries, and emergency Thursday & Friday
clothing available anytime 8.30am-3.30pm
Ph: 02 9358 4553 during opening hours at
Women Only
the service
Tuesday 8.30am-2pm
• All education/therapeutic
groupwork moved to zoom
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 5Organisation Type of Assistance Hours
• All case management
moved to phone and zoom
(still taking on new clients)
• (Operating hours subject to
change due to Covidsafe
restrictions).
Matthew Talbot Hostel • Free meals Free Meals 7 Days
22 Talbot Lane • Nurse Clinic available 10am – Breakfast: 7:15am
Woolloomooloo 4pm / Weekends 10am – Lunch: 12:30pm
3pm Sandwiches 4:30pm
Ph: 9357 1533 • (No new intake at present).
Mission Australia Food Assistance Monday-Friday
31 Roslyn St Rushcutters Bay NSW 2011 • Coles & Woolworths 9am-5pm
vouchers (single person
Ph: 02 9357 1144 $40/couple $50 /family $80).
The amount, however, is
dependent on each case.
For residents of: • Phone assessment required –
Banksmeadow, Botany, Mascot, Eastlakes, need to be receiving a
Hillsdale, Daceyville and Pagewood Centrelink benefit
• (Assessment via the phone
due to Covidsafe
restrictions).
Mission Beat Emergency transport service for 8am to 9pm on
Sydney’s homeless community Weekdays
Free Call: 1800 306 461 • 1 person in van only (unless
family)
• Blankets, food (call 1800 306
461 to request)
Newtown Neighbourhood Centre • Boarding House outreach Mon, Tues, Wed
1 Bedford Street service 9:30am-2pm
Newtown • Counselling Thursday
• Aged Care Support 2pm-4:30pm
Ph: (02) 9564 7333
• (Closed due to Covidsafe Closed Friday
restrictions. Phone and email
only. No face-to-face
outreach or groups)
No Interest Loan Scheme (NILS) The No Interest Loan Scheme Monday to Friday
(NILS) helps low income 8:30am to 4pm
PH: 13 64 57 households to purchase or
replace essential household
www.nils.com.au items.
Loans are available for up to
$1,500 for essential goods and
services such as fridges, washing
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 6Organisation Type of Assistance Hours
machines and
medical procedures. No cash,
(money goes directly to the
provider)
One Meal Makes a Difference • Free Meals Darlinghurst
https://www.onemeal.org.au/ • (Closed due to Covidsafe 301 Victoria St,
restrictions) Darlinghurst NSW 2010,
0478 478 464 Australia
(Darlinghurst, Blacktown, Kingsgrove, Riverwood, Weekly on Saturdays
Surry Hills, Manly, Narraweena, Cronulla, Miranda, From 6:30pm – 7:15pm
Sutherland) First Sunday of every
month
From 6:00pm – 7:15pm
Check website for other
times/addresses
OzHarvest Market • During the Covid Lockdown Tuesday to Saturday
period Customers will be able from 10am – 2pm
https://www.ozharvest.org/ozharvest-market- to collect hamper from
waterloo/ outside the store during
Tuesday -Saturday 10am-2pm
95 Wellington St, Waterloo. • (Operating hours subject to
change due to Covidsafe
Ph: 1800 108 006 restrictions).
Prosper (Project Australia)’s Sydney Help Hub • Provides material assistance
to those experiencing
https://prosperprojectaustralia.org/ financial hardship
• Clients can attend Sydney
Ph: 0402 787 571 Help Hub events around
Sydney to collect goods or
E: mail@prosperprojectaustralia.org make a request for needed
items.
• Alternatively, deliveries of
nappies, toiletries, Telstra
calling cards, clothing, kitchen
items, linen, towels, toys and
other goods
• (Operating hours subject to
change due to Covidsafe
restrictions).
Red Cross Australia • Emergency relief and case Monday to Friday
work 9am-5pm
www.redcross.org.au • Can assist individuals on
temporary visa who have no
Ph: 1800 733 276 means to support themselves
• Disseminating daily
E: contactus@redcross.org.au community health and
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 7Organisation Type of Assistance Hours
hygiene information to
refugee and asylum seeker
communities in 18 different
languages.
Rental Arrears Haymarket Foundation – Sydney • Remote assistance to single Monday to Friday
Homeless Early Intervention Scheme (SHEIS) clients aged over 18 years 8am to 4pm
who are at risk of
137-139 Regent Street Chippendale, NSW 2008 homelessness.
• housing and tenancy support
https://www.haymarket.org.au/get-help/sheis/ for those who require
assistance in maintaining
Ph: 9197 9720 tenancies
Rough Edges Café / • Counselling by phone Monday - 7:30pm -
St Johns Anglican Church • Take away lunch and Dinner 9:00pm Tuesday -
meals only, see days and 7:30pm - 9:00pm
231a Victoria Street times. Wednesday - 12:00pm
Darlinghurst • (Only counselling over the - 2:00pm and
phone, no dinner due to 7:30pm - 9:00pm |
Ph: 9360 6844 Covidsafe restrictions). Thursday- 7:30pm -
9:00pm
Please call to check as changing daily
Friday - 12:00pm -
2:00pm
and 7:30pm - 9:00pm |
Sunday7:30pm -
9:00pm
Rozelle Neighbourhood Centre • Food Service: Food pantry Monday to Friday
every second Friday from
https://www.rozellecentre.org.au/ 12:30pm until 2pm 9:30 AM - 4:30 PM
• Free bread every Wednesday
756 Darling St, Rozelle. from 10am until 12pm
• Additional assistance
(02) 9556 9500 available via Peninsula Caring
every Tuesday please call
peninsulacaring@rozellecentre.org if you need 9556 9550 – Balmain, Rozelle,
assistance with shopping, collecting scripts etc. Lilyfield & Leichhardt, only.
St Canice’s Church • Lunch relief Monday to Saturday
• Showers available
28 Roslyn Street • Social Work Take way food from
Elizabeth Bay NSW 2011 • Medical assistance 11am to 12pm
Australia • Legal advice
P: 9358 5229 • Training programs Coffee shop from
E: parish@stcanice.com.au 10.30am to 11am
(Take away only)
https://www.stcanice.org.au/
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 8Organisation Type of Assistance Hours
St Vincent de Paul Community Support Centre • All the services must be Monday to Friday
enquired via phone call 9am to 5pm
Level 2/1A Meeks Streets Kingsford • People experiencing hardship
and/or social isolation can
Tel: (02) 9662 7380 access financial and material
assistance.
• During the current health
situation, vouchers will be
posted to a secure letterbox
or can be picked up in the
office (case by case)
• (Office is closed due to
Covidsafe restrictions).
St Vincent de Paul Intake Line • Homeless assistance By Appointment Only
Intake Line • Welfare Assistance Monday to Friday
• Food, furniture, clothing 9am-4pm
• Financial Assistance
• Emergency Relief
Ph: 9560 2656 • Social Support
• Advice and Referrals
St Vincent’s Food Van/Truck • Snack packs can be collected Eddie Ward Park –
from Eastlakes Community Belvoir Street side,
(02) 9518 0303 Centre Surry Hills:
• (Operating hours subject to 7:30pm – 8:15pm
https://www.vinnies.org.au/page/ change due to Covidsafe and 9:45pm – 10:30pm
Find_Help/NSW/Food/Sydney_Night_Patrol/ restrictions).
Martin Place – Phillip
Street, Sydney: 8:30pm
– 9:30pm
Belmore Park – Eddie
Ave, Haymarket:
10:45pm – 11:30pm
The Salvation Army • Emergency vouchers for food Monday to Friday
Crisis Assessment Line and financial assistance. Can 9am-5pm
be picked up from nearest
https://www.salvationarmy.org.au/belconnen/co Salvation Army store
mmunity-programs/salvos-connect/ • Eligibility requirements
• Financial counselling
Ph: 1300 371 288
The Salvation Army Maroubra • Pathways Program – AOD Timetable TBC
100 Boyce Road support service
Maroubra • Doorways case worker to
Ph: 9314 2166 assist with forms
• One on one phone support
Pathways Program • AOD therapeutic group at
Ph: 0408 798 172 / 0427 394 155 10am on Thursdays.
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 9Organisation Type of Assistance Hours
• (Closed due to Covidsafe
restrictions, available via
phone)
The Salvation Army • Emergency assistance (gift Monday to Friday
Street Level Café Card after phone 9pm-5pm
339 Crown Street (enter from Derby Lane off assessment), Gas, electricity
Albion) assistance (after phone
Surry Hills assessment).
• (Closed due to Covidsafe
Ph: 9360 1321
restrictions/ Emergency
Assistance Gift Card contact
over the phone – call 1300
371 288.
The Staples Bag • Groceries Monday to Friday
449 Canterbury Road, Campsie • $10, $20 and $30 dollars bag 9am-5pm
Sydney, Australia or shop by individual item
• No Deliveries Sat 9 – 2pm
Ph: 9787 6832
The Station • Take away only 7 days per week
• Breakfast and lunch
82 Erskine Street • Shower/washing from 7:30- Breakfast daily – 7:30-
Sydney NSW 2000 9am 9am
• Make appointment to receive Lunch daily at 12pm-
Ph: 9299 2252 assistance with Housing, 12:30pm
dental, etc.
Wayside Chapel, Bondi Beach Due to the recent COVID-19 CSC Kings Cross and
Community Service Centre outbreak and lockdown across Bondi will reduce
Greater Sydney, Wayside Chapel opening hours to
(CSC)Wayside Bondi is imposing the following 9:30am to 1pm for
Norman Andrews House restrictions: practical assistance and
emergency care
77 Roscoe Street • Low Cost Cafes will be coordination
Bondi Beach takeaway only from 10.30 to
12.30pm
Ph: 9581 9193 • The Aboriginal Cultural
Centre and After Hours
Wayside Chapel Kings Cross Homelessness Hub will be
29 Hughes Street temporarily suspended until
Potts Point further notice, with staff
being redeployed to CSCs and
Ph 9581 9100 outreach services
• Service offerings will be
narrowed to emergency care
coordination and limited
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 10Organisation Type of Assistance Hours
practical assistance including
showers and basic clothes –
all high touch zones will be
minimised
• Foot and van outreach teams
will deliver care packs to
people experiencing
homelessness and people
isolated in their homes
• Temporary accommodation,
provided by NSW
Government, will be
assertively promoted to
visitors sleeping rough for the
period of lockdown and
longer should they be seeking
permanent housing, in both
our outreach and CSC
program
• All volunteer shifts will be
cancelled
• Op Shops in Kings Cross and
Bondi will be closed and we
will not be receiving any
physical donations of clothing
and goods until further notice
• Heart Cafe will be open for
takeaway only
• Chapel services at both Kings
Cross and Bondi will be
cancelled, however a service
will be streamed from Kings
Cross weekly with the small
group of people required to
facilitate that onsite.
• No non-essential activities
will be happening in any of
our buildings
• Masks are now mandatory
Welfare Rights Centre • A community legal centre Monday and
specialising in social security Wednesday:
PH: 02 9211 5300 (Sydney) law and family assistance law 9:30 am - 12:30 pm
and its administration by
1800 226 028 (toll-free from outside Sydney) Centrelink. Thursday: 1:30pm -
• Provides free legal advice and 4:30pm
https://welfarerightscentre.org.au/covid19 representation to NSW
residents adversely affected
by a Centrelink decision.
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 11Organisation Type of Assistance Hours
Usually advice that can be
provided over the phone
Will2Live Van • Dinner Take away bags Monday to Friday
6:45-7pm
0449 924 221
Corner of Eddy & Elizabeth Street
Central Sydney
Metro Assist • One-off support – Food Monday-Friday
Ph: 9789 3744 or 8709 0200 vouchers, Chemist bills, 9am-5pm
Telstra bills, Opal cards and
All supports remotely- email or post partial energy Bills
Call to check eligibility.
Assist people living in Canterbury Bankstown, Inner
West, Canada Bay, George River, Bayside LGA &
other COVID hotspots in Sydney
Youth off The Streets Van • Free Meals Monday to Friday
9330 3500 • (Closed due to Covidsafe Dinner – 10:30-11pm
restrictions)
https://youthoffthestreets.com.au/about/contact
-us/
Green Park
Darlinghurst
Randwick Meals on Meals • The meals are delivered to Opening Hours:
(Covers Randwick and Waverley LGA areas) persons, living in the City of 7am - 1:30pm
Randwick Local Government
Address: Shop 1, 523 Bunnerong Road, Area, who are frail and
MATRAVILLE, NSW, 2036 elderly, or have a disability,
or are a carer.
• Delivery meals from Monday
Contact: to Friday
• $5 - $6 per meal
• Orders: (02) 9661 3781
• E: admin@randwickmealsonwheels.com.au
• W: Visit website
https://randwickmealsonwheels.com.au/
Meals on Wheels • Meals on Wheels is still taking Monday-Friday
City of Sydney (only) on new clients. Potential Meals 7.30am-4pm
on Wheels clients who are aged
Ph: 8512 4230 65 or over and 50 or over for
Aboriginal or Torres Strait
Email: mow@cityofsydney.nsw.gov.au Islander people are required to
register with My Aged Care (1800
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 12Organisation Type of Assistance Hours
200 422) to be assessed and
referred to Meals on Wheels.
Also provide services to
individuals with NDIS or home
care packages.
• Meals are delivered Monday-
Friday excluding public holidays
of chilled, frozen and hot meals.
• Hot meals are delivered
between 11:15am-1pm
depending on where the client
lives
• Each client is assessed on an
individual needs basis and
notified within 24 hours if they
are eligible for the service.
• New clients can often be
supplied with meals on the day if
necessary.
• Prices: Main only - $6.20 Main,
bread, dessert or soup (frozen
only) - $7.65 Main, soup (frozen
only), dessert, bread – $9.10
Allergy
Vegetarian Vegan Gluten
Free Halal Kosher
• The service provides meals to
suit a client's personal
requirements such as special
dietary needs, cultural and
taste preferences
Our Big Kitchen • Frozen meals provided collect Monday- Friday 8am-
36 Flood St Bondi from 36 Flood Street Bondi 4pm
(must call first)
Ph: 8084 2729
Need to contact Kitchen before attending to
ensure meals are available
Surry Hills Community Connect • Frozen meals Monday-Friday
Ula mob: 0438 494 189 Tuesday 1-2pm for social 9-4pm contact office by
housing tenants living in phone
Surry Hills. Collect from
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 13Organisation Type of Assistance Hours
Northcott Community Centre
48A Belvoir St Surry Hills
Family & Youth Support
Organisation Type of Assistance Hours
B Miles Women Foundation • Supports women living with mental
Edgecliff illness at risk of homelessness
• Crisis accommodation
https://www.bmiles.org.au/ • Transitional housing
• Outreach support
PH: 1800 274 984
Barnardos • Family support service. Face to face Monday to Friday
home visit can still occur if it is 9am-5pm
https://www.barnardos.org.au/ deemed necessary and in
consultation with management.
60-64 Bay Street, • to provide essential services to
Ultimo NSW 2007 support vulnerable children, young
people and their families.
Ph: 1800 066 757
E: sensfamilyreferral@barnardos.org.au
Benevolent Society • Support for young people and Monday to Friday
Hurstville families 8am-4pm
• Aged Care and Disability Support
www.benevolent.org.au
PH: 1800 236 762
Bondi Beach Cottage • Domestic and Family Violence Monday to Friday
counselling and support (phone 8:30am-4:30pm
42 Brighton Blvd, North Bondi NSW 2026 sessions)
• General counselling support
Ph: (02) 9365 1607 • Phone appointments available
E: admin@bondibeachcottage.org.au • Child Care
Botany Family & Children’s Centre • Family Support Service – Monday to Friday
13 Banksia Street counselling, casework, support, 8am–4pm
Botany referrals
Ph: 9666 5047 (office) • Parenting support via
0436 116 352 (mobile) zoom/phone/video
http://www.bfcc.org.au/ • Supported playgroups have
recommenced. Check website
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 14Organisation Type of Assistance Hours
Caretakers Cottage • Short Term Crisis Accommodation Monday to Friday
for 13-17-year old 9am–5pm
Bondi Junction • Casework
Ph: 9389 0999 • Call to request a referral
CatholicCare • Range of free online workshops that Monday to Friday
are available for young people aged 8am–6pm
Cook & Phillip Youth Program 13 – 25. Workshops are 1:1 with a
PH: Jacqueline on 0447 863 222 teacher.
• Referral from a caseworker/school
counsellor
• Need laptop/internet access
• (Operating hours subject to change
due to Covidsafe restrictions).
Family Advocacy and Support Services • Family Advocacy and Support Hours: Mondays to Fridays
(FASS) Services at Sydney Family Court 9:30am-1pm, 2-4pm
• (No face to face due to Covidsafe
FASS legal advice can be accessed by restrictions, assistance via phone Monday to Thursday:
calling the Legal Aid Domestic Violence only). Tangee on
Unit on Mobile: 0431 253289
Ph: (02) 9219 6300. Email:
tangee@swslc.org.au
Headspace •Offer over the phone support to Mon, Wed & Fri – 9am to
Ph: 93668800 - Bondi Junction young people aged 16-25 years 5pm
9114 4100 - Camperdown experiencing mental health stress. Tues and Thursday
• (Closed due to Covidsafe 10-6pm
restrictions, support available via
phone)
Intensive Support • Mentor program for young people Monday to Friday
Ph: 9144 1447 or 0422 914 420 with a disability and/or mental 9am to 5pm
health disorder
https://www.do.org.au/ • NDIS provider
• (Operating hours subject to
change due to Covidsafe
restrictions).
Jewish House • 24hr Crisis help line Crisis line 24hrs
17 Flood Street • Crisis Accommodation (paid 93860770
Bondi service $140 per week)
Ph: 9386 0770 • Case Management Office: Monday- Friday
Ph: 1300 544 357 • (No face to face due to Covidsafe 9am-5pm
restrictions, assistance via phone
only)
Kari Indigenous Social Support Service Provide the following Aboriginal social Monday to Friday
1/128 Rothschild Ave support: 845am to 5pm
Rosebery • Out-of-home Care
• Carer Recruitment
PH: 8782 0344 • Community & Capacity Building
• Family Support
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 15Organisation Type of Assistance Hours
• Advice & Referral .
• Early Intervention .
• Cultural Unit
• Leaving Care Program
• (Please contact reception via
phone for details of services
available, either face to face or
over the phone during the recent
COVID-19 outbreak).
La Perouse Aboriginal Community • Maternal, child and family health Monday to Friday
Health Centre service 9am to 5pm
1 Elaroo Avenue
Phillip Bay
Ph: 8347 4800
Lou’s Place General Assistance Mon, Wed, Thurs & Fri
182 Victoria St, Potts Point • Over the phone case management 8:30am-3:30pm and
• Support calls program Tues 8:30am-2pm
Ph: 02 9358 4553 • Take away Free Lunch only
• Take away Toiletry care pack
available
• (Open only for immediate crisis, all
regular support and assistance via
phone and Zoom only due to
Covidsafe restrictions).
ReachOut Web-based service providing 24 hours – online
information, tools and resources to help Office: Monday to Friday, 9
02 8029 7777 parents and carers support 12 to 18- am to 5 pm
year-olds in their family environment.
https://au.reachout.com/
• Parents will find fact sheets, stories,
practical tips and tools covering a
range of topics, issues and
experiences that are relevant to
parents of teenagers
Relationships Australia • Relationship support services for Monday to Friday
individuals, families and 9am to 5pm
PH: 1300 364 277 communities
• (Service remains open, however
operating via phone or video
conference, please see website for
more information).
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 16Organisation Type of Assistance Hours
South Eastern Community Connect Seniors Services Monday to Friday
• Individual Social support is currently 9am-4:30pm
• Shop 84, Eastlakes Shopping list shops primarily.
Centre, Eastlakes • Home delivery Service
• 1007 Botany Road, Mascot • For people who have difficulty Delivery days:
shopping due to physical or mental Tuesday & Thursday
PH: 8338 8506 (Eastlakes) health conditions
7903 0607 (Mascot)
Children & families/adolescents:
Community strengthening services
continue to be provided either on-line
or over the phone
• (Centre is closed due to Covidsafe
restrictions however services are
continuing via distance).
St Laurence House 13-18 years supported transitional 24 hours/7days
Kingsford accommodation
PH: 9349 6438 • (Operating hours subject to change
due to Covidsafe restrictions).
St Vincent de Paul • Crisis accommodation and care
Killara Women’s Refuge coordination for women and
children who have experienced
PH: 9560 2656 Domestic/Family violence
• Referrals can be made via
Link2Home on 1800 1521 526, the
Domestic Violence Line on 1800
656 463 or through their Central
Intake Line on (02) 9560 2656.
• (Operating hours subject to change
due to Covidsafe restrictions).
The Crossing- Mission Australia • Long-term intensive support for Monday to Friday
Potts Point/Rushcutters Bay young people 16-25-year-olds at 9am to 5pm
risk of homelessness or homeless
PH: 9357 1144
• Outreach case management
• (Referrals over phone only due to
Covidsafe restrictions).
The Salvation Army • Transitional Semi-Independent Monday to Thursday
Oasis Transitional Accommodation Program. 9am – 5pm
Service • 16-24-year-olds at risk of
Friday 9am-4pm
homelessness or who are homeless
Ph: 9380 6308
are invited to refer. Call for over
phone assessment.
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 17Organisation Type of Assistance Hours
• Case management
• Criteria must be engaged in Day
program- Study or work
Aged Services
Organisation Type of Assistance Hours
Aged & Disability Abuse Hotline • Hotline to report suspected abuse Monday to Friday
of an older person or person with a 9am – 5pm
PH: 1800 628 221 disability
Holdsworth Community • Shopping list service for seniors and Monday to Friday
64 Holdsworth Street community members with a 9am to 5pm
Woollahra disability (small cost)
• Food (small cost)
Ph: 02 9302 3600 • Home Cuisine services (Meals on
Centre is closed however open for all Wheels) meals delivered. (small
referrals over phone only. cost)
Providing Shopping, meals and • Transport to medical appointments.
Transport to medical appointments
National Covid -19 Older Persons • Providing older Australians with the Monday to Friday
Information Line critical information they need to 8:30am-6pm
stay healthy and safe during the
PH: 1800 171 866 pandemic; an accessible one-stop
source for personal support,
questions and up-to-date guidelines
Rozelle Neighbourhood Centre • Food service available. Please call Monday to Friday
756 Darling St, Rozelle. office by Friday the week prior, as 9:30 AM - 4:30 PM
the food is ordered Mondays for Wednesday- collect bread
(02) 9556 9500 collection Wednesday. (possibly salad, fruit and
• Additional assistance available via vegetables) 10am-12pm
Peninsula Caring please call 9556 Friday- Pop up pantry 12-
9550 2pm
• (Assistance available phone and
drop-in).
Service NSW • Emergency Food packages for 7 days a week/24 hour
individuals who are self-isolating. 2
Ph: 13 77 88 weeks’ worth of food and
essentials. Limited service will need
to call to check eligibility.
South Eastern Community Connect Seniors Services Monday to Friday
• 21 Vernon Ave, Eastlakes • Individual Social support is currently 9am-4:30pm
• 1007 Botany Road, Mascot primarily list shopping.
Delivery days:
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 18Ph: 8338 8506 (Eastlakes) • Home delivery service (Tues & Tuesday & Thursday
7903 0607 (Mascot) Thurs)
• Service for those who have difficulty
shopping due to physical or mental
health conditions.
Children and families/adolescents
• Community strengthening services
continue to be provided either on-
line or over the phone.
• Playgroups on hold
• (Centres are closed until July 9th
however services continuing via
distance)
Sydney Multicultural & Community Aged Services By Appointment Only
Services Bilingual home care services available Monday to Friday
3 General Bridges Crescent 8:30am-5pm
Daceyville
Ph: 9663 3922
www.sydneymcs.org.au
Emergency Accommodation & Tenancy Issues
Organisation Type of Assistance Hours
Anglicare • Support community care specific to Monday to Friday
(Aged Care In home services) need for people aged over 65. 7am- 7pm
• Priority to elderly people who are
Ph: 9700 7714 struggling.
• Referrals to other community care
services
EATS – Eastern Area Tenancy Service • Offers free advice, information and Monday to Friday
Ph: 9386 9147 help to tenants who are having 9.30am-1pm
problems with their landlords or
real estate agents.
• (Appointments via phone or online
only due to Covidsafe restriction).
Link2home • Link2home is a state- wide 24 hours/ 7 days
State-wide telephone service about telephone service for enquiries
homelessness about homelessness in NSW
• Accommodation is provided during
Ph: 1800 152 152 Covid-19 period at 7 nights initially.
• Referrals to refuges
St Vincent de Paul • Crisis accommodation and case Monday to Friday
coordination for single women 9am to 5pm
Dolores Women’s Refuge • Referrals can be made via
Bondi Junction Link2Home on 1800 1521 526, the
Ph: 9560 2656 Domestic Violence Line on 1800
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 19656 463 or through their Central
DVRE After Hours Intake Line on (02) 9560 2656.
Ph: 0477 022 889 • After Hours support
Tenants Union of NSW • Advocacy and advice for renters in Monday to Friday
Tenants Advice Line – 1800 251 101 every community. 10am-1pm & 2pm-5pm
• Currently prioritising renters
impacted by bushfire and covid 19
Greater Sydney Aboriginal Tenant • Assist and Advocates with phone, Monday- Friday
Service (GSATS): letter of support, Tribunal, 9am-5pm
Ph: 02 9833 3314 mediation.
www.tenants.org.au
• Housing appeals committee
application, repairs, and
Maintenance issues.
• Available to Aboriginal renters in
greater metropolitan Sydney.
Wesley Sydney- Homelessness & • Assistance for persons at risk of Monday to Friday
Tenancy homelessness and Tenancy. 8am-4pm
Intake number for all Homelessness and
Tenant enquiries
Ph: 1300 259 789
Emergency Telephone Support
Organisation Type of Assistance Hours
CAMHS • Mental health support for children Monday to Friday
Ph: 9382 4347 and adolescents (under 18years) 8.30am to 5pm
Child & Family East (0-12years)
Ph: 9382 8213
Child Protection Line • Report a child who has been 24 hours/ 7days
abused, neglected or is at significant
Ph: 132 111 risk of harm
Domestic Violence Line • Assistance with AVO’s 24 hours/ 7days
• Counselling on domestic violence
Ph: 1800 656 463 • Emergency Accommodation
Immigration advice & rights • Immigration advice – helping Monday to Friday
centre vulnerable people navigate 9.30am to 5pm
Australian immigration law
Ph: 8234 0700
EHeadspace • Free online telephone support and Monday to Friday
Ph: 1800 650 890 counselling for 12-25years 9.00am to 1.00am
Eheadspace.org.au
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 20Organisation Type of Assistance Hours
Kids Helpline • Online counselling for children and 24 hours/ 7days
young people aged 5-25
Ph: 1800 551 800
www.kidshelpline.com.au
Law Access • Assistance with any legal matters. Monday to Friday
Ph: 1300 888 529 Law Access can refer to an 9am to 5pm
appropriate service for your matter (Including Public Holidays)
Lawaccess.nsw.gov.au
Lifeline • Counselling service with information 24 hours/ 7days
about support services
Ph: 131 114
Mensline • Counselling service with information 24 hours/ 7days
about support services for men
Ph: 1300 789 978
Mental Health Line • Support for people in mental health 24 hours/ 7days
crisis or on behalf of another person
Ph: 1800 011 511 • In an emergency, call 000
Migrant Employment Legal • We offer free, confidential legal Monday to Friday
Centre advice and representation 9am to 5pm
to migrants and temporary visa
Ph: 8002 1203 holders in New South Wales
https://mels.org.au/
National Debt Hotline • Assistance with managing debt and Monday to Friday
Ph: 1800 007 007 Financial Counselling. 9:30am-4:30pm
National Sexual Assault, • Individualised counselling for people 24 hours/7 days
Domestic & Family Violence who have experienced sexual
Counselling Services assault and/or DFV.
Ph: 1800 737 732
1800 RESPECT
Men’s Referral Service • Men's Referral Service is available 7 24 hours/7 days
days for men who use family
violence and to friends and family
Ph: 1300 766 491. who are concerned about someone
they know using family violence
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 21Organisation Type of Assistance Hours
QLife (LGBTIQ) • QLife provides Australia-wide 7 days
Ph: 1800 184 527 anonymous, LGBTI peer support and 3pm to Midnight
referral for people wanting to talk
Qlife.org.au about a range of issues including
sexuality, identity, gender, bodies,
feelings, or relationships.
• (During Covid-19 may be longer
wait times and limited calls to
20mins, see website for more
information).
Rape and Domestic Violence • Counselling for victims of sexual 24 hours/ 7days
Services Australia assault, rape or domestic or family
violence
NSW Rape Crisis Centre
Ph: 1800 424 017
Sexual Assault Counselling
Australia – Ph: 1800 211 028
Domestic Violence Impact Line
Ph: 1800 943 539
LGBTIQ+ Violence Services
Ph: 1800 497 212
Salvation Army Assessment • Require Financial or Material Monday to Friday
Line assistance 9am– 3.30pm
Ph: 1300 371 288 • Eligibility requirements
• (Phone contact only due to
Covidsafe restrictions)
SANE • Mental health support Monday to Friday
Ph: 1800 187 263 10am to 10pm
Sane.org
Suicide Call Back Service • 24- hour service that provides 24 hours/ 7days
Ph: 1300 659 467 telephone counselling to people
who fit one of the following Suicide call back service is only
categories available to people living in Australia-
• People who are suicidal 15 years and over.
• People caring for someone who is (Video Chat 18 years and over)
suicidal.
• People bereaved by suicide
Victims Access Line • Single entry point for victims of Monday to Friday
Ph: 1800 633 063 crime in NSW to access services 9am–5pm
Aboriginal Contact Line
Ph: 1800 633 063
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 22Organisation Type of Assistance Hours
Services Australia • COVID -19 disaster payment Monday -Friday
8am-5pm
180 22 66 Saturday & Sunday
9am-4pm
Multilingual Phone Service • Use this line to talk with Bilingual Monday- Friday
Centrelink Service Officers 8am-5pm
131 202
Crime Stoppers • Community to report Crimes and 24hours, 7days
Criminal Activity
1800 333 000 • Strictest of Confidence
nsw.crimestoppers.com.au
NSW Family Referral Service Monday- Friday
9am-5pm
1800 663 863
familyreferralservice.com.au
Veterans & Family Counselling • Counselling 24hours, 7days
• Treatment programs and workshops
1800 011 046
openarms.gov.au
Community Mental Health • Mental Health services Monday – Friday
Services Acute & Extended 9am-5pm
Care
Ph: 9382 3753
The National Alcohol & other • Free and Confidential advice about 24hours, 7days
Drug Hotline alcohol and other drugs.
1800 250 015
yourroom.health.nsw.gov.au
Alcoholics Anonymous (AA) • Online due to Covid Lockdown 24hour, 7days helpline
Coogee Tuesday 8.00-9.00pm
Admin: Ph: 9389 6333
Help Line Ph: 9387 7788
aa.org.au
Family Drug Support • Family drug support and updated 24hours, 7days
information.
1300 368 1856
Fds.org.au
Gambling Help online • Support for anyone affected by 24hours, 7days
gambling.
1800 858 858
gamblinghelponline.org.au
JNC Crisis Directory June 2021 11/08/2021 Phone 9349 8200. Website www.jnc.org.au Facebook @TheJNC 23You can also read
