Dubai Municipality launches "Makani" geographical location system for Dubai - DSG officially
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Issue 138 - April 2015
Dubai
Municipality
launches
“Makani”
geographical
location
system for Dubai
DSG officially Innovation at Dubai Smart
activates Dubai Government Government
“Happiness Meter” Achievements Exhibition launches mJobs
Vision
To become a world class smart government.
Mission
Editorial Team To formulate and implement policies and
initiatives for innovative and smart ICT usage
General supervision contributing to economic welfare, social
Media and Content
progress and global competitiveness of
Management Section
Dubai.
Communication & Business
Development Department
Issue 138 - April 2015
4
Dubai’s Municipality launches
“Makani” geographical location
system for Dubai
Contact the Magazine
9
Dubai Smart Government Ministry of Health app among list of
Tel: 04-4056274 winners for best mobile government
services
Fax: 04-3532988
P.O. Box: 90300
Email: media@dsg.gov.ae
10
An electronic version can be
Government entities challenge the
viewed on www.dubai.ae imagination at the Dubai Government
Achievements Exhibition
The articles in this publication
reflect only the author’s opinions
14
and not necessarily those of the
Smart Government or its staff.
Republishing of material in this
publication is not permitted
without attribution of this Dubai Smart Government has
publication as the source. officially activated “Happiness
Meter” in 14 government entities
Issue 138
April 2015 1
Smart visions
HH Sheikh Mohammed Bin Rashid Al Maktoum:
A creative inspiration and beacon of culture
His Highness Sheikh Mohammed Bin Rashid Al The UAE has been ranked first regionally
Maktoum, UAE Vice President and Prime Minister and the 23rd internationally, on the Networked
and Ruler of Dubai was named Cultural Personality Readiness Index 2015, issued by the Global
of the Year by the trustees of the Sheikh Zayed Information Technology Report of the World
Book Award. Economic Forum. This is an improvement from
Since taking over the reins of power, a little over the 49th rank in 2010, and the 28th rank in 2012
nine years ago, His Highness has achieved so consistent with the process of accelerated digital
much in so many fields with clear evidence, working transformation. Thanks to His Highness, we have
tirelessly to improve the quality of life for citizens, as seen the transformation to eGovernment and now
well as residents and visitors of the UAE. a Smart Government, continuing the race towards
excellence and innovation in the long journey on the
*** path of progress for a future government.
A series of technological projects, free zones,
smart initiatives, and local and global awards that Thanks to the directions of His Highness, we
have been launched or sponsored by His Highness have become a top ranked country, spending
has made the UAE a leading centre for the new magnanimously on education, technological
knowledge-based economy. His Highness was able infrastructure, and community services; and in
to change the conventional concept of culture to raising awareness about e/smart services for a
new concepts and dimensions that are in harmony promising business environment.
with the demands of the world we live in today.
He innovated using social networking channels ***
to communicate with his people and provide The UAE government with the full support of
government services through smart channels that its leadership has made it an absolute priority
can reach users wherever they may be. This has to improve education services, and technology
created a new culture for UAE’s youth and the in public services, health, human resources
society as a whole making it an integral part of their development and family; and granting the Emirati
lives. woman her rightful place to contribute to building
Perhaps one of the most prominent features of of the country. With the growing role of social
His Highness’s leadership personality which enjoys networking sites, the government has leveraged
a unique cultural ability; is his ability to address these channels for electronic participation with the
young people in the spirit of their time and language, public to know their opinions regarding services
provide open horizons for them and initiating provided to them leading to an increase in user
dialogue so that there is a two way interaction with satisfaction and happiness.
the youth, reflecting their personalities.
***
*** At the knowledge level, His Highness is
Thanks to the wise vision of His Highness sponsoring a series of effective projects related
Sheikh Mohammed, the UAE has established a to Islamic identity of the Emirati society; notably
leading position regionally and globally in the field the charter of Arabic language, giving attention
of eTransformation, establishing the foundations to translation, production of knowledge and
of a solid technical environment and sophisticated documenting manuscripts and humanitarian
infrastructure to support the emergence of a services making him thoroughly deserving to be the
knowledge-based society. undisputed Cultural Personality of the Year.
Editorial Team
2 Issue 138
April 2015
DSG news
Dubai Smart Government launches UAE
Government’s first LinkedIn company page in Arabic
Dubai Smart Government has become the first UAE Government body to launch an
official company page in Arabic on LinkedIn, the world’s largest professional network
on the internet with more than 347 million members across the world.
H.E Ahmad Bin Humaidan, Director General of the from the MENA region and the millions of Arabic speakers
Dubai Smart Government, said: “This step is in support of globally can grow their professional networks, access
the vision of His Highness Sheikh Mohammed bin Rashid quality content, and pursue economic opportunity in the
Al Maktoum, Vice President and Prime Minister of the UAE comfort of their own language. We are proud that the Dubai
and Ruler of Dubai, to nurture a strong national identity Smart Government chose to make this shift to Arabic on our
and adapt our communications to embrace the national platform, which will enable them to strengthen their talent
language of our country. As the first UAE Government sourcing from among our global database of members,
authority to launch a LinkedIn company page in Arabic, and simultaneously position the Dubai Government as the
we are proud to embrace our heritage and culture, which regional pioneer in all things ‘Smart’.”
we feel is our responsibility as a representative of Dubai’s
smart future.” 14 million users
Dubai Smart Government’s Arabic LinkedIn page will
Enhancing communication help to solidify communications between departments,
Bin Humaidan added, “Despite the fact that Arabic is companies, and individuals. Additionally, the page will
spoken by around half a billion people and is an official serve as a solid resource for job seekers, while allowing
language of the United Nations, there is a lack of Arabic- Dubai Smart Government to access a wide base of
language content available on the internet. As native Arabic-speaking professionals to fill role requirements.
speakers, we are all responsible for building up a strong The LinkedIn company page will also list services that are
presence of Arabic content online, and should take it upon provided by Dubai Smart Government, as well as detailing
ourselves to be responsible for developing more websites, the work environment and providing a listing of available
platforms and pages that speak our language.” job opportunities. Arabic users will automatically login to
Ali Matar, Head of LinkedIn Talent Solutions, MENA, the Arabic LinkedIn page, while English users can change
said: “With LinkedIn now in Arabic, our 14 million members their personal settings for English preference.•
Issue 138
April 2015 3
Cover story
Dubai’s Municipality launches “Makani”
geographical location system for Dubai
The first smart system of its kind in the world
A smart city has many components such
as: infrastructure, roads, transportation,
energy and water supply. A smart,
integrated, and usable information
database is vital and the first component
in this information database is an effective
location system. This is key to accessing
all the information and services provided
by the government as well as the link
through which all information and data
can be integrated in the interconnected
government. It is in this context that HH
Sheikh Hamdan Bin Mohamed Bin Rashid
Al Maktoum, Crown Prince of Dubai,
and Chairman of the Executive Council
launched the Makani” Smart geographical
location system, to be the first of its kind in
the world. The launch was in collaboration
with Dubai Municipality.
Pinpoint accuracy identification of any location on the map with an accuracy
The “Makani” system enables its users to access various of up to a one square meter. The “Makani” app is
destinations in the Emirate meticulously, up to a one square available on both Apple’s App Store and Google’s Play
metre, where it derives its precise coordinates directly Store and currently preparations are undergoing to
from satellites which identifies the location of buildings launch a version for both Nokia and Blackberry phones.
and construction sites and additional information on the This system is characterized by a coordinates’ converter,
coordinates of its entrances through 10 unique digits. which converts the app’s special digits into any version of
global coordinates currently available in navigation systems
How Makani works in cars, and smart devices; the system also provides a voice
The system consists of a smart application that navigation feature to guide the user to his/her destination in
provides various advantages; most notably the easy order to make wandering through the Emirate an easy task
4 Issue 138
April 2015
as well as providing information on current traffic in the Implementation deadline
streets and main roads. HH Sheikh Hamdan said that focus have always been
For participants in this project, by one click they will on providing innovative solutions
be able to identify building locations, and use multiple that increases the
search options such as searching for the land’s number or satisfaction of
the traditional location system (area, street and building) residents and
in addition to the immediate conversion of common visitors and
coordinates’ formats and use it in GPS systems. are connected
to the details of
Integration with Google Maps their daily lives and
This app is integrated with Google Maps’ route ways that make it
coordination process which searches for nearby locations easier; since the
to guide the user to government, health, education services announcement
and touristic destinations as well as save Makani’s number of the
in the contact list; in addition to sharing the location eTransformation
coordinates with others and switching between English of Dubai initiative,
and Arabic. and the world has
All building entrances will be assigned a Makani number, been watching
especially vital buildings such as emergency hospitals, the experience
police and others. The system will also help its users in of Dubai making
accessing specific entrances in buildings with various it a measurable
entrances such as malls where civil defence personnel standard.
or an ambulance for instance can choose the required His Highness directed
entrance to speed up the emergency response process. Dubai’s Municipality
towards the completion of
the project and the distribution
Makani’s 10 digits of all the number plates for buildings
The Makani number is composed of 10 digits only to
and entrances in the Emirate within six
identify locations and intended destinations instead of
months, stressing the necessity for collaboration between
having to determine the areas name, street number and
the different authorities and free zones with the Municipality
building number thereby making it easy to use by users to achieve this.
from different cultures and languages in Dubai. His Highness stressed “We are keen on launching
This project is considered to be one of the most quality initiatives that contribute to achieving the vision
comprehensive and effective projects for all user classes, of HH Sheikh Mohammed Bin Rashid Al Maktoum, in
the system identifies geographical locations for all buildings transforming Dubai to the smartest city in the world and
and their entrances as well as land borders including the create a global role model; emphasizing the focus on
Hatta area and the Free Zones. It is a complementary always delivering innovative solutions that increases the
addition to the existing location system in the Emirate in satisfaction of residents and visitors, and facilitates their
order to access different destinations easily. daily lives
Beyond geographical coordinates A snowball effect
His Highness Sheikh Hamdan expressed that the model The launching a new smart location system by Dubai’s
for an eTransformation of a city is not only limited to the Municipality will create a snowball effect for a full range of
development of apps and smart services but requires applications and smart services by both the government
a quality change in the engineering of procedures, and the private sector. This provides new areas of
mechanisms for the exchange of data and the provision development including:
of a digital infrastructure equal in quality to the physical - Complementing contact information: This number can
infrastructure in the city. The presence of a smart location be used to contact institutions in order to obtain their
system in a vital Emirate like Dubai which is visited by more services; probably outweighing the mailbox or the
than 10 million tourists a year and is the residence to more phone number
than 200 nationalities is one of the reasons for the creation - Nucleus for a new business guide: compatibility with the
of Makani. GPS represents a nucleus for launching a new business
His Highness pointed out that the “Makani” app is not guide in Dubai that uses 3D virtual reality techniques
just another smart application added to the list of smart - Strengthening the online shipping and e-commerce
government apps. It is a smart location system which will economy: the new location system will make Dubai a
have economic and environmental benefits, by reducing haven for eCommerce and online shipping to homes and
the time of trips for different vehicles and reducing carbon commercial purposes because it will enable everyone to
emissions. announce their location easily. •
Issue 138
April 2015 5
Study
Innovation in smart services to care for the elderly
& the management of health care for patients
The Government Summit 2015 which was held in February provided many intensive studies and
strategic plans in the field of building a new generation of future governments that are based
on creativity and innovation. The knowledge centre which was created in the summit’s online
portal (thegovernmentsummit.org) represents a treasure for all those interested in building an
effective government. In this issue, we will discuss one of the studies published in this centre
under the title “Innovation in Government Services”. In this report, eight leading governments
around the world are selected to undertake a thorough analysis of the innovative services and
important programs they pursue in the sectors of education, health, and social services to meet
�ثوحب ةلس�لس
the needs of their target audiences. UNةمقلاagencies
ةيموكحلا measure the efficiency of the whole system of
government through its successful performance in these sectors.
ةيموكحلا تامدخلا يف راكتبالا
ةيلود تانراقم
The education sector The report included a model for
The study considers the these labs, a social innovation centre
development of the governmental based in Massachusetts Institute
sector and strengthening it with of Technology (MIT) that focuses
innovation and creativity based on on improving the quality of services
the transfer of some of the practices provided to older populations. It also
in the education sector to its method reviewed other labs in Canada that
of work. It considers the approaches contribute to solving a wide range
of the United States and Singapore, of social issues posing a challenge
which lead the list of world countries to the government such as youth
in the number of universities equipped unemployment.
with centres that encourage social ICT plays a major role in this
innovation. On the other hand, the رياربف5102 regard, as it integrates these labs
health care for themselves as in the with social media and other statistical
study looks into the concept of health system in Singapore.
education as a source of government databases in order to do their part.
Innovative programs are also Australia occupies the first place in
revenues which is applied in Canada, designed to facilitate public access
Australia, Singapore, United States the category of innovation in social
to health services even after the end services among the normative
and the European Union which of a usual working day such as the
made higher education programs group of countries. The Australian
Netherlands which provides health government puts older populations at
competitive globally. care services for 24 hours a day, 7
Many of the innovations in the the top of its priorities due to reaching
days a week. a life expectancy average of 73 years
education sector in the areas of Based on these strategies,
efficiency, economic modelling, and older populations are considered
Singapore was ranked first in the one of the biggest beneficiaries of
distribution channels, and category of innovation in health
communication are done thanks to social services in the country, where
services among the normative group
initiatives associated with information the government has drawn up plans
of countries, where it recorded the
technology and telecommunications; for pensions, subsidies and protection
highest life-expectancy rate which
and all of these sectors can pour programs.
is 76 years, along with lower infant
into the service and development of mortality rate of 2 out of every 1,000
government action. new born. A nucleus for a
government innovation
Health services sector Social services sector lab
This part of the study focuses At the level of social government- The conclusion that can be reached
on technology-based innovations, led initiatives, the main areas of from this study is that a government
along with innovations that are based innovation include social innovation innovation lab can represent an
on processes, communication and labs which are co-working spaces integrated cluster of components that
coordination through information especially designed to increase are distributed in key sectors in the
technology and telecommunications collaboration towards bringing about UAE such as education, health, and
and its information storage capabilities a positive social change. These labs social services. Smart communication
in more reliable ways, to facilitate work hand in hand with governments tools represent the link that brings
the immediate retrieval of medical to create new policies, improve public together all these components in
records; thereby helping doctors and services, implement programs that a state of integrated government
professionals in the field of health care are based on researches on needs innovation to develop the best smart
to improve their services, enabling assessment and performance, and the services to satisfy people and improve
patients in the same time to manage creation of educational communities. •
their quality of life.
6 Issue 138
April 2015
Smart strategy
Key aspects of Dubai Smart
Government’s strategy for 2014-2017
“As the world constantly changes so are people’s expectations and thus the need to daily monitor
these changes to provide services tailored to people’s needs”. His Highness Sheikh Mohammed bin
Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. With these words the
Dubai Smart Government commences its 2014-2017 strategy (called SG21) which is representative
of the government agency’s course of action for the next three years. We have committed to publish
this document in our magazine in order to help businesses and decision makers who are connected
to the Dubai government in order to prepare their plans in accordance with the new directions and
project which will be launched by the emirate. Individuals too are concerned with the new strategy
for it will help them plan their personal lives better.
In the first issue of our upcoming builds a smart, unified government.
series about the strategy, we will deal Organizing governmental services
with the key aspects of the 2014-2017 in ways that deliver the best results
Dubai Smart Government Department to their customers guarantees the
strategy, and further elaborate on it in best experience for them. Therefore,
upcoming issues. Dubai Smart Government’s strategy
for delivering services in the best
and most comfortable ways to its Shared services first
Aligned with Dubai and The Dubai Smart Government has
customers, whether through speed
the UAE strategy or comfortable locations, gives successfully developed 61 shared
The Dubai Smart Government has eServices over the past decade,
customers this exact experience.
begun implementing its 2014-2017 which are used today by more than
It will also involve the customers
strategy under the leadership and 50 government departments. These
in an organized, unprecedented
guidance of His Highness Sheikh way during this journey, and let shared services stand witness to
Mohammed bin Rashid Al Maktoum, them play a part in developing and the continuous success through
UAE Vice President, Prime Minister deciding the necessary services to cooperation, and have resulted
and Ruler of Dubai. The SG21 has satisfy their needs and expectations. in the birth of a skillful workforce
adopted a specific direction and a Communication technologies and which the Dubai government will
clear plan which it aims to fulfil during smart data will be carefully put to continue to benefit from in shared
its transition into a smart government. work to enrich its services in high- services and will increase throughout
When planning the upcoming strategy, quality, location-oriented predictable its continuous journey. In addition
the Dubai Smart Government has specifications aimed at satisfying to its shared services, the Dubai
taken into consideration the long- nationals, residents, the business Smart Government works towards
term vision and mission of Dubai sector and visitors. simplifying its internal procedures and
and the UAE, which extends to completing them as part of its mission
2021. The strategy’s most important
Necessity of data for to focus on the customer.
aim is to reach the highest level of The drastic change which the
customer happiness and trust by planning services
The Dubai Smart Government Dubai Smart Government is aiming
employing trained and experienced for 2014-2017 will be supported by
professionals, which in turn will result is aware of the fact that data is
very useful for executing strategy, a number of effective factors; and
in a competitive position globally in integrated marketing campaigns will
areas of smart governance. It is also therefore it is planning to use it
in planning, decision making and be organized to raise awareness
expected that the SG21 strategy can about its smart service and open data,
positively affect the economy in Dubai providing services. It will present
open data to the public through an in addition to applying information
and help in social development. security policies to protect systems,
enormous database which it has
gathered over the years as part of its services and infrastructures, thanks
A total transformation in managerial operations. It is also in the to increasing the employee skills
services process of expanding this database through knowledge management and
The strategy presented involves a and constructing smart, valuable smart learning programs.
complete transformation in methods businesses by putting the gathered Last but not least, the legal
of providing customer service data to the best use possible in various frameworks and work policies will be
and executing internal operations areas, such as transport, energy, reinforced to support and sustain the
using smart infrastructures and infrastructure, trade, construction and strategy. It is after all, aiming to use
technologies, and is aiming for a real estate, in order to support the its previous achievements to keep
drastic change in terms of providing Dubai life experience and providing excelling, as part of its commitment
services which puts the customer its customers with services supported to the executive leadership of Dubai
at the center of attention, and with an abundance of innovative data. Government. •
Issue 138
March
137
April 2015 7
اإللكترونية
mJobالتجارة
Dubai Smart Government launches mJobs app
App offers job vacancies for 18 Dubai government entities
In implementation of the smart government and smart city initiative of HH Sheikh Mohammed
Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai;
and the ‘Dubai Government Towards 2021’ initiative of HH Sheikh Hamdan Bin Mohammed
Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council;
Dubai Smart Government Department (DSG), together with Careers UAE 2015, has launched
the mJobs app on the Apple Store.
mJobs is a smart app for
locating government jobs in Dubai
through smart devices. It enables
fresh graduates or experienced
professionals to register for free,
search for job vacancies in 18 Dubai
government entities that have so far
joined the app and at the same time
apply for the job.
Advantages
The mJobs app was implemented
by the Government Resources
planning Systems Department
(GRPS) at DSG as a distinguished
smart solution and app. The app has
both Arabic and English interfaces
and has many features including;
• Creating a new account to view
available job vacancies
• Synchronizing same account with
DSG’s eJob portal www.ejob.ae feedback and in fulfillment of the entities can use this shared service
• Searching by department, leadership’s vision to contribute to instead of creating their own, while
publication date and keywords the satisfaction and happiness of all job-seekers can use the app instead
• Adding job vacancies to job basket those living in our emirate by bringing of approaching each entity separately.
to view and apply later together as many government These type of smart services fulfil
• Sharing job vacancies through entities as possible.” Bin Humaidan our objective of bringing happiness
multiple channels and apply or pointed out that the new app would to people. Based on this, customers
share with friends effectively contribute to enhancing can also express how far they are
• Uploading files, CVs and photos the competitiveness of Dubai on all satisfied with the app by clicking the
(from dropbox or smart phone) international indices, enabling it to
“Happiness Meter” icon on the app
• Enabling applicants to login using become the smartest government
page.”
Facebook regionally and globally.
• Applying for available vacancies
• Viewing related notifications and Dedicated achievement Additional services
The app features many other
track application status Bin Humaidan added: “The GRPS
team was able to carry out this project services including information on the
H.E. Ahmad Bin Humaidan, DSG over a record time of two months of app, how to communicate with DSG
Director General, said: “The launch of hard work which continued even on and the websites of government
this smart app is in line with the theme holidays, benefiting from the internal entities. DSG also provides the
of connected smart services as per qualified technical and technological necessary app-related support
our DSG Strategy 2014-2017, which cadres without any technological for the public round the clock
calls for government services to be support from any external parties. through the unified contact centre
provided through smart devices. It is Our launch of this app enables both AskDubai on 600560000 or email
also in response to our customers’ cost and time saving. Government help@dsg.gov.ae. •
8 Issue 138
April 2015Mobile apps
Ministry of Health app among list of winners
for best mobile government services
The Ministry of Health App topped the list of winners at the national level
in the second round of the «Best mobile government services». The
services provided by this app made it the users’ favourite whether in health
emergencies, or when looking for nearby hospitals, good doctors and many
other effective services.
An easy and convenient At the top of the page, is the full doctor’s location and how to reach
menu for the app that includes the him/her.
list The “communicate with the
ministry’s activities, information and
The app is available in both Arabic Minister” service promotes direct
communication channels.
and English, and its home screen communication between officials
features a menu of nine options: and the public in the UAE. The user
hospitals, service guide, tests, health
Most important services
can send notes directly regarding all
The “health facilities” service
facilities, medications guide, doctors’ matters related to medical errors,
identifies the geographical location
guide, body mass index, a poll, in open data, the availability of certain
of the user on the map, and connects medications or any issues relating to
addition to a ‘communicate with the him/her to the nearest health services
Minister’ option. health care in general.
facilities in the area. In the “services guide” menu the
Under this last option there is The “hospitals” service searches user can search for all services relating
another drop down menu, through for a specific hospital and its branches to children, individuals, society,
which users can communicate with the all over the UAE, showing all the public and private hospitals, students
ministry’s social channels, identify the required information. and others in both administrative
most commonly used page and mark The “doctors’ guide” service and therapeutic services so as to
it as a “favourite”, call an ambulance enables the user to search for a get to what they want in a matter
or send notes and complaints. certain doctor, to inquire about a of seconds. •
Issue 138
April 2015 9Happiness achievements
Government entities challenge the imagination at
the Dubai Government Achievements Exhibition
Carnival of smart apps and innovation organized by Dubai Government
Excellence Program of The Executive Council
Under the slogan “local government… global achievements” Dubai government entities
showcased their services and apps at the Dubai Government Achievements Exhibition last
month for 3 days at the Dubai World Trade Centre . Even these 3 days were not enough for
visitors to see the government imagination in reality. Here are some of the highlights:
Executive Council strengthens public premium quality experience. It is also worth mentioning that
KHDA was ranked first in the category of user satisfaction
sector performance
in the Dubai Government Excellence Program for 2014,
The Executive Council launched the “The Organization
achieving a 95.1% satisfaction.
Design Guidebook”, available in both electronic and print
versions. This guide strengthens the capacities of the public
sector based on an integrated set of tools to create and Dubai Statistics Center
develop organizational structure, enhance HR and raise Dubai Statistics Center (DSC) also reviewed statistical
the investment quality of available resources. The guide methods and smart services detailing its statistical
establishes important scientific foundations and standards mechanisms both on the field and on desktops, in addition
in the field of organizational development, and can be to reviewing the enormous positive returns of their research
considered a point of reference for every government for government authorities, academics or students. DSC
authority of any size or specialization. The success of also showcases their new website which presenting
this initiative comes as a result of the availability of strong simplified ways for the user to access information. The
and stable infrastructure which indirectly promotes the website offers statistics on the government sector, business,
entrepreneurial role of the government sector in Dubai; and and individuals in the form of graphs and numbers using a
the march towards a strategic approach for the city that simple search engine.
creates a clear and effective change to reach the required
government competencies and services. DSG’s eTransformation services
Dubai Smart Government Department (DSG) showcased
Hayakom from KHDA its latest services and app, which can be jointly used by
The Knowledge and Human Development Authority government entities in Dubai. These included mPay,
(KHDA) Dubai launched the “Hayakom” initiative which mDubai, MyID, Smart Employee and the DRS centre. It also
serves visitors providing them with the finest hosting launched the Happiness Meter as a centralized platform
services and a faster completion of procedures and initially for 14 government entities to measure happiness
paperwork. The authority provides a special bundle of and satisfaction. The Meter is directly linked to a dashboard
services managed by a specialized team to give the user a shown to decision makers in Dubai.
10 Issue 138
April 2015Dubai Municipality’s achievements
Observers have long considered Dubai Municipality Dubai Police security services
to be the foundation of all government services in Dubai, Dubai Police offered various apps and 87 smart
based on their size, employees, achievements and services. These included reporting minor accident through
innovations. Many of their new services and apps focus the app, report bounced cheques, traffic violations etc.
on the environment and the culture of the city. For example They also showcased the latest forensic and detective
their Public Beaches and Parks app, is very useful to services, which has made Dubai Police a leading force in
know locations, timings and facilities available in Dubai. the world.
Another app called ‘Aleef’ for pet owners, allows them to
electronically update their pet’s information and registration
Smart Customs
easily and in a transparent manner.
Other than their services on smartphones, tablets
and watches, Dubai Customs also showed visitors some
aspects of their ‘Risk Engine’ which allows easy movement
of goods and people.
The Risk Engine system has been developed internally
in accordance with the best practices in risk management;
allowing the system to process 84% of non-hazardous
transactions and clear it electronically around the clock
without any human intervention and in less than 2 minutes.
Another service to scan shipping containers was also
displayed by Dubai Customs. The service can scan 150
trucks within one hour. This was also developed in-house
by Dubai Customs
for effective protection of the country’s borders,
eliminating unnecessary resources and strengthening risk
management with minimal disruption to the movement of
goods.
Smart Residency
The General Directorate of Residency and Foreigners
Affairs (GDRFA) presented its smart gates which has a
Smart Airports app from DCA self-service system for easy travel at airports. The gates
The Dubai Civil Aviation authority which regulates the recognize travellers from their passports, Emirates ID or
airports in Dubai, also showcased its smart app. The app barcode on smartphone, allowing easy access in less than
allows for landing permits, approval certificates for various 20 seconds. Travellers can pre-register their bio-metrics,
substances, aerial photography and many other services so that the gate automatically opens when they present
that facilitate the work of the aviation sector. Most of these their ID, fingerprint and eye scan. You can get your own
services require a lot of paperwork and bureaucracy, but
barcode or access to the eye scan, via the smart app
these can now be in done in Dubai at the press of a button
available on all app stores under the name (GDRFA Dubai).
on an app.
Smart Awqaf
DEWA’s sustainable solutions
Awqaf and Minors Affairs Foundation showcased
Dubai Electricity and Water Authority (DEWA) offered
the first green mosque, located in Garhoud which can
three smart initiatives focusing on sustainability: connecting
accommodate 3500 worshippers. Through this project,
solar energy panels in homes, smart meters and solar
charging stations for cars. Such services represent the the foundation aims to transform mosques in Dubai to
future for Dubai the smart and sustainable city. environmentally-friendly mosques using materials that
are compatible with renewable energy resources, thermal
insulation systems, and energy conservation. In addition
DHA’s smart health
to reducing the use of gases depleting the ozone in air
On its part, Dubai Health Authority (DHA) offered its
conditioners; the project also saves about 20% of water
smart services making the process of finding hospitals and
consumption and 25% of electricity consumption compared
tracking treatment easier and more convenient. Services
to other mosques.
on the app include a list of the facilities under DHA, their
locations on the map, viewing lab results, appointments,
health cards and information about primary health care RTA’s Wojhati service
centers. In addition to reviewing services, the Roads and
For those wishing to donate blood, the app makes it easy Transport Authority (RTA) revealed the results of its Wojhati
to register and track donation campaigns. The Sejely (My travel planner services. From 505,000 users in 2013, it had
Record) enables users to keep track of their own medical jumped to 740,000 users in 2014, an increase by 47%,
examination results and display it in a chart. showing a qualitative leap in usage and satisfaction. •
Issue 138
April 2015 11Across border services
“Tawajody” Service, guarantees the
protection of every citizen across all
borders and distances
The UAE is keen on providing the best services in order to provide prosperity
and a happy life. The smart shift is considered a helping factor towards serving
users by accessing useful services anytime and anywhere. In this series we
review government services across borders starting with the “Tawajody”
service provided by the Ministry of Foreign Affairs.
Purpose of the service of difficulties and problems.. It also How the service works
The Ministry of Foreign Affairs asked all citizens to review these The subscription process does not
provides citizens wishing to travel services before travelling. require more than filling in information
abroad with the “Tawajody” service in only once, to obtain a special user
the context of the ministry’s keenness Subscribing to the service name that enables a citizen to
on communicating with the citizens Citizens can subscribe to the announce his/her future flights, or
service through the Ministry’s website
during their travel and stay abroad check the status of his/her current
(www.mofa.gov.ae) by clicking on
especially to provide guidance, flights to update them or cancel them.
the “Tawajody” service at the top
advice and direct intervention in times When travelling abroad, a citizen can
of the website, or by downloading
of crises and emergencies.. the Ministry’s app (MOFA UAE) on request help or assistance in the case
The Ministry issued a brochure that smartphones available on both iOS of an emergency, and the UAE with
describes the services and benefits and Android. its foreign missions possessing the
that can be provided by diplomatic Elderly people and those with citizens’ full information can direct
and consular missions abroad,. It special needs can also subscribe the required necessary help for them.
contains advice and general travel to the service by calling the toll-free citizens’ full information can direct the
instructions to ensure a flight free number 80044444. required necessary help for them. •
12 Issue 138
April 2015eMonitor
Dubai Police launches new
DGEP creates new
category for smart version of its app on smartphones
transformation One user interface for multiple services in six languages
The Secretary-General of the
Executive Council, H.E Abdallah
Al Shaibani recently announced
that a new category called ‘Most
distinguished government entity
in smart transformation’ would
be added to the next round of the
Dubai Government Excellence
Program. This new category was
developed in collaboration with
Dubai Smart Government.
The Dubai Government
Excellence Program team
has implemented a number
of introductory workshops to
introduce the new category
Dubai Police created a new location of the video and the time it was
including standards and evaluation
design for its app on mobile phones recorded as to refute any hypothesis
mechanisms. This to ensure that
(Android &iOS) that has newly added to object the non-occurrence of the
they are ready before the deadline
of 3 years for eTransformation languages of German, Chinese, violation.
set by His Highness Sheikh French, Russian, in addition to Arabic Colonel Khaled Nasser Al-
Hamdan Bin Mohamed Bin and English. In this new version, Razzouqi, General Manager of Smart
Rashid Al Maktoum, Crown Prince the users can arrange services in Services in Dubai Police said that
of Dubai and Chairman of the accordance with their interests. among the widely used services
Executive Council. The number of The new Dubai Police smart app on smartphones are “inquiries and
participating government entities guarantees the simplification and paying fines. He also added, “Getting
increased to 29 for this round standardization of procedures in used to these services needs time and
which has been updated to focus service centres, reduction of waiting awareness on the part of the public.
increasing user satisfaction and time by the user and the time needed However, currently the response is
the shift to a smart government. to complete paperwork and provision considered to be good from a large
The program has contributed of one user interface for all systems segment of the public and we expect
to the development of the work
to finish different kinds of paperwork to see an increase in numbers in the
of government entities and for
(traffic, criminal, permits and coming period especially after adding
world-class results, surpassing
certificates) in all service centers. new languages and promoting these
the results of many developed
The app also allows the highest services in the media”.
countries; in addition to achieving
superior user satisfaction results service delivery standards on The “report an incident” service
for this year compared to last smartphones including uploading has recorded 6585 transaction since
year’s results. The average user video clips by the public through its launch. This is a service that
satisfaction rate for government the “we are all police” program enables the public to report a minor
authorities in Dubai for the year that contributes to achieving the accident through photographing the
2013 reached 91% highest transparency and credibility damaged vehicles and sending it
standards. The app identifies the through the app to Dubai Police.
Issue 138
April 2015 13Happiness Index
Dubai Smart Government has officially activated
“Happiness Meter” in 14 government entities
In a practical step to implement the Happiness Meter initiative launched in October 2014
by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister
of the UAE and Ruler of Dubai, Dubai Smart Government Department (DSG) announced
that it has officially activated the Happiness Meter for 14 government entities.
The 14 Dubai government entities and connected to a central network that economy and the government›s ability
who have so far activated the monitors this meter and sends daily to stimulate innovation.”
Happiness Meter service on their reports to decision-makers to identify
websites and affiliated service centres the geographical and government A centralized service
include: DEWA, Dubai Municipality, zones that are the happiest about Earlier, DSG organized a workshop
Dubai Police, Dubai Courts, RTA, and most satisfied with government attended by 90 employees representing
Dubai Culture, Dubai Airport Free services with the aim of developing 26 governmental entities in order
Zone, Dubai Statistics, AMAF, Finance them and improving the happiness of to publicize the ‘Happiness Meter
Department, DSG, Islamic Affairs, the public about the services provided
Initiative’ and arrange for implementing
KHDA and Dubai Civil Aviation to them.”
it with the aim of providing a smart,
Authority. Bin Humaidan added: “This service
interactive and easy to use the
is activated based on the importance
software development kit connected
Happiness First of combining the efforts of Dubai’s
with centralized electronic network to
H.E. Ahmad Bin Humaidan, DSG government entities to ensure
daily measure the happiness of the
Director General, said: “This step the fulfillment of the leadership’s
public and their satisfaction with the
for actual implementation of the vision of meeting all the necessary
requirements that will contribute to government services provided to them,
Happiness Meter initiative, which HH
bringing happiness to all by raising making this kit a common centralized
Sheikh Mohammed Bin Rashid Al
the efficiency of government entities in service to be added to the bouquet of
Maktoum, launched and HH Sheikh
terms of providing their services to the shared services provided by DSG to all
Hamdan Bin Mohammed Bin Rashid Al
Maktoum, Crown Prince of Dubai and public and strengthening the necessary Dubai government entities.
Chairman of Dubai Executive Council, infrastructure. I am confident that this DSG has provided the technical
instructed to be promptly implemented new service will effectively contribute support for the project and will complete
in government entities; is taken to to promoting Dubai’s competitiveness the first phase in the upcoming days by
interactively measure the happiness of globally, enabling Dubai government providing the government entities with
Dubai›s residents, visitors and tourists to become the smartest government an interactive dashboard to monitor the
as well as their satisfaction with regionally and globally. Additionally, result and ensure successful fulfillment
the government services on a daily the service will help the UAE maintain of the leadership’s vision towards
basis that takes into consideration its top position regionally on the cementing the steps taken to achieve
the rapid changes and the people›s ‘International Happiness Index’, which smart government and make Dubai the
rapidly changing expectations. The it secured in 2014 and also its top smartest city globally and the first city
measurements will be done via smart position globally on the 2015 Edelman in the world that interactively measures
and electronic devices installed in the Trust Barometer in terms of people›s the happiness of its inhabitants, visitors
headquarters of government entities trust in government, trust in the and tourists on a daily basis. •
14 Issue 138
April 2015Social Networks
Tweets from the leader
We have given a 2-year
grace period to government
entities to carry out the smart
government project. We have
promised the people in charge
who do not achieve the goal
that a farewell party will be
held for them at the end of the I attended the distribution of the Dubai
said period.* Government Excellence Awards..
Achievements of government made me proud*
I chaired a cabinet meeting, where
we approved to host GCC police
headquarters in Abu Dhabi*
* Translated
Snapshots from the biography of Dubai on Instagram
#MyDubai
Issue 138
April 2015 15Apps wizard
Use and download
RTA Smart Drive app
The application is available for
download on both App Store and
GooglePlay
2
The user can also search
1 for a certain location
through the name in Arabic
or English.
Then the user can select
You can chose from the the destination result.
options: my places, my
routes or my home.
3
4
The application will calculate
the route and give the user
choices to avoid traffic jams
and Salik as well The application will show a 3D
map with real time navigation
voice instruction and the main
land marks on the route
For more information call:
800 9090
16 Issue 138
April 2015You can also read
