UNLEASHING SCOTLAND'S DIGITAL POTENTIAL - Virgin Media Business
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UNLEASHING SCOTLAND’S DIGITAL POTENTIAL
Angus
126km
Perth and Kinross
282km Fife
1425km
Glasgow
1627km
City of Edinburgh
1751km
The numbers
behind our
network
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Contents
Our network Network stats and facts 5
What we have to offer 6
Our national breadth and depth 7
Thinking smart Smart Solutions 9
We’ve every tool you need to transform 10
Getting secure We’re clued up on security 13
Security by numbers 14
GDPR 15
Enterprise sector Bringing enterprise businesses up to speed with technology 17
Stay connected 18
Digital capabilities 19
Powering the Public Sector 20
Customer focus Customer success stories 22
Our charity partnerships 24
3
SECTION 1 Our network
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Network stats and facts
As one of the biggest As part of Liberty Global, we’ve one
national network providers, of the largest networks on the planet
we continuously invest in 800,000km of wholly owned
our network infrastructure, global fibre network
which we build and own
40% of the UK’s mobile traffic
ourselves.
35% of the UK’s broadband traffic
186,000km of fibre-optic cable
(halfway to the moon!)
99.95% availability SLA on all products
95.5% of faults fixed within SLA
82% of our calls to us answered
within 20 seconds
5
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
What we have to offer
Liberty Global Project Lightning in Scotland Our five key sustainability goals
Virgin Media Business is part 100,000 premises across Scotland Our long-standing promise is to
of Liberty Global, the world’s have been connected to ultrafast bring the power of connectivity to
largest international TV and broadband since 2016. our customers and communities.
broadband company.
More than 1,000,000 premises in More inclusivity
Liberty Global connects over 22 million Scotland are now able to access
Virgin Media’s gigabit-ready Lower impact on society
customers through operations in
12 countries across Europe subscribing broadband network which offers Better products
to more than 46 million TV, broadband speeds up to 350Mbps.
internet and telephony services. Boost for UK business
Continued expansion by Virgin Media
It also serves over 6 million mobile will be a welcome boost to Scotland Transform lives
subscribers and offers WiFi service with its network offering download
through 10 million access points speeds more than eight times faster
across its footprint. than the national average (42Mbps).
6
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Our national breadth and local depth
We’re a nationwide organisation Scotland They said:
with dedicated local expertise and Five offices
a complete suite of connectivity 3,571 business customers “Scotland has been one of the
solutions. Working with businesses,
we support them in achieving their 256 employees biggest beneficiaries of our Project
digital potential across all sectors. 360,000 homes and businesses getting
Lightning programme and we are
ultrafast broadband by the end of 2019 planning to connect thousands more
One million premises already connected
homes and businesses this year.
to our fibre-optic network We hope that working more closely
with the Government and local
UK authorities will help accelerate
Over 100 offices
Scotland’s digital ambitions more
effectively and efficiently.”
58,000 business customers of all shapes
and sizes Julie Agnew, Scotland Regional Director for Virgin Media Business
2,513 employees
1,500 people running our network
7
SECTION 2 Thinking smart
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Smart solutions
At Virgin Media Business, we’ve Smart Connectivity Smart Workspace Smart Advisory
delivered innovative solutions and ETHERNET TRADITIONAL VOICE LAN MANAGEMENT
offered our expertise to businesses National scalable network power Crystal-clear, reliable, effective Unparalleled expertise from
to drive digital transformation an agile, network owner
for more than 20 years. and secure voice connectivity
CLOUD CONNECT IP VOICE PROFESSIONAL SERVICES
With our 2,513-strong workforce, Enabling a fast and secure journey Digital telephone for more seamless Help understand, optimise and
to the cloud transform your digital platform
we built and own our network, business communications
which helps our 58,000 business HIGH CAPACITY SERVICES MOBILITY MANAGED SERVICE DESK
Superfast connectivity driving the Create a super-connected First-time resolution through award-
customers unleash their brilliance, speed of business on-the-go business winning service
both on a national level and in WiFi MANAGED SERVICES
UNIFIED COMMS
local regions. Exceptional user experiences Empower your people to work flexibly – Dedicated, local consultants support
anytime, anywhere, from any device every stage of the digital journey
IPVPN
Our Smart portfolio offers a Reliable and resilient network driving HARDWARE & INSTALLATION
CUSTOMER INTERACTIONS
complete suite of proven solutions, digital transformation Create a more seamless experience Free up budget and resource
which can be tailored to your MANAGED INTERNET ACCESS for customers CUSTOMER TRAINING
unique business needs. Superior managed internet access Extensive end-user and
to optimise user experience training options
SOFTWARE-DEFINED WAN
Taking organisations on a journey
to a SMART Network
9
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
We’ve every tool you need to transform
Whether you’re looking to grow Smart Connectivity
and evolve your business with Ultrafast and scalable connections to
ultrafast connections, empower empower your business to take the
your staff with secure mobile steps it needs to transform.
access to corporate data and
applications, or gain the guidance Smart Workspace
you need to unleash your digital Access information on the go, on any
potential, our SMART portfolio device, giving real-time access to
provides solutions and support collaborate, work flexibly.
tailored to your business.
Smart Advisory
Become a true digital leader by taking
advantage of our expertise in offering
simple solutions.
10U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Smart
Advisory
MANAGED SERVICES MANAGED
SERVICE DESK
PROFESSIONAL CUSTOMER
SERVICES TRAINING
LAN HARDWARE &
MANAGEMENT INSTALLATION
Smart
Workspace
TRADITIONAL IP MOBILITY UNIFIED CUSTOMER
VOICE VOICE (inc Business COMMS INTERACTIONS
Anywhere)
Smart
Connectivity
ETHERNET MANAGED CLOUD IPVPN HIGH SD WAN WiFi
INTERNET ACCESS CONNECT CAPACITY
SERVICES
11SECTION 3 Getting secure
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
We’re clued up on security
In just a few decades, the internet
has changed the world. It’s now 50%
of all UK businesses
Among the 46% who identified a breach or attack:
hard to remember life before
email, handheld devices and suffered an online breach
Netflix.
or cyber-attack1
23% 20% 10%
The business world has changed beyond
recognition too: supermarkets, taxis, travel
agents and newspapers are just some
sectors feeling the pressure as everything
70%
of large organisations
Temporarily
lost files
Suffered software
and system corruptions
Permanently lost or
had damaged files or data
moves online. suffering losses from
£20,000 or more
For firms that want to compete in this age
of relentless disruption, security should be
9% 9% 6%
35%
as much of a priority as profit. Not only
can a cyber-attack bring business to a
halt (impacting customers and profits),
admit they changed
but there are punitive fines if data hasn’t nothing following a
Lost access to third-party Had their website Had money, assets
systems they rely on slowed or taken down or property stolen
been safeguarded properly. security incident in the
previous 12 months
13 1
https://www.gov.uk/government/news/almost-half-of-uk-firms-hit-by-cyber-breach-or-attack-in-the-past-yearU NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Security by numbers
2m
Cyber-crime incidents
13%
SMEs that
18%
Unsure how many incidents
£17.5m
The maximum amount
What should you
be doing now?
recorded in 2016 feel ready they have been targeted SMEs could be fined Audit
according to the ONS for GDPR from cyber-criminals under GDPR Get a firm grasp on where you
have data stored and what it includes
Remove
£34bn
The annual cost
35%
UK business that did
47%
SMEs say practising crisis
57%
Businesses that have
Delete any unnecessary records
or data collection that your
organisation is engaged in
of cyber-crime nothing in the 12 months communications response suffered a cyber-attack
to SMEs after a security breach is a high priority in the last year Inform
Make sure sources are aware of
why and how their data is being
82%
Have double locks,
98%
SMEs that are
£17.5m
The approximate
27%
Companies that are safe
collected and processed
compared to only 32% starting to invest or amount that security online are more likely to
who follow Government are planning to invest breaches online could suffer cyber-breaches than
advice for safer passwords in digital security cost your business companies that don’t
14U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
GDPR
Data: your hugely valuable Did you know?
asset that can give your business GDPR is designed to keep data safe and requires:
the edge over your competitors.
But to beat the competition and
maintain access to such data,
it has to be protected.
Resilient network Extensive documentation
General Data Protection
Regulation (GDPR)
This has far-reaching consequences
for SMEs holding customer data.
For example, if a breach occurs and Business continuity All products, applications
a company’s security is found lacking, processes and networks to
fines of up to £17.5m can be imposed. incorporate security from
That’s enough to cripple most SMEs. the start
Robust incident response
15SECTION 4 Enterprise sector
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Bringing enterprise businesses
up to speed with technology
What is digital transformation? The big benefits of
It’s using digital innovation – digital transformation:
the kind you use in everyday life, 1 Improved customer experience
from social media to Skype) to
2 Reduced operating costs
change the way you do business.
We aim to help all our customers 3 Ease of acquiring new customers
achieve their digital potential. 4 Greater success in finding and
retaining the right staff skills
5 More innovation in products
and services
6 Increased ability to mange
suppliers and partners
7 Faster adaptation to
changing regulations
17U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
******
Stay connected Password
Our working world has changed Back in the early 1990s, it took roughly For SMEs like yours, speed, security
significantly over the years – 30 seconds to print an A4 page of paper, and scalability are essential to help you
not to mention downloading a 3.5MB song, compete and grow. They make you more
and it’s partly down to the rapid
which took a few hours. Oh, and before nimble and flexible, so you can meet
evolution of connectivity speed. Netflix, a 700MB movie downloaded after customer needs.
three to five days.
Despite this, more than 30% of very small
Thankfully, the early 2000s brought businesses see their current internet
broadband, which meant faster connectivity as an inhibitor. 45% of SMEs
connections that allowed us to browse view IT as a necessary cost, compared
easily and download faster. And it also with just 20% who see it as a driver of
introduced us to things like Instagram, competitive advantage.
Dropbox, LinkedIn, Skype and YouTube.
The truth is, connectivity lays the
Only recently have we gone beyond foundation for SMEs’ success – improving
broadband, where 4G has made mobiles customer experience, tightening security
smarter and WiFi has become the norm – and delighting employees. That’s why 1,500
making it easier to connect and collaborate. UK corporate businesses of all shapes and
Last year, fibre-optic broadband boosted sizes come to us for connectivity power:
UK speeds to 300Mbps; no more download our network is accessible to 85% of all
disruptions, no more storage scares. organisations in the UK!
18U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Digital capabilities
Today’s leaders are disrupting 1. Technology Infrastructure 3. Digital information 5. Open and collaborative
In a recent survey 1,000 organisations 75% of organisations report a partnerships
their industries and getting were asked how they’re adopting digital significant increase in digital content. 47% of digital leaders are partnering
ahead of their competitors technologies. 63% have fast, reliable What is it? with digital specialists.
by innovating. communications and 65% use cloud services. Strength in gathering and analysing data What is it?
What is it? Effective partnerships with peers to
Why do you need it?
Their secret? Preparing for Future-proof networks, hardware To turn bits and bytes into invaluable insight for share knowledge
and software
tomorrow by developing commercial advantage Why do you need it?
Why do you need it? To support your internal skillset and
the six most important Do business better than ever before facilitate innovation
4. Digital strategy and leadership
digital capabilities… Digital leaders achieve financial
2. Digital workforce improvements that are on average 6. Digital customer engagement
If we all met our digital potential, more 30% higher than those of other firms. 93% of digital leaders said digital
than one million new jobs would be capabilities could improve the quality
created over the next two years. What is it? of their offering.
Understanding how technology is
What is it?
What is it? transforming tomorrow and embracing
The use of digital channels to create
Attracting and motivating digitally- its opportunities
engaging customer experiences
skilled staff Why do you need it?
Why do you need it?
Why do you need it? To get ahead in a world where your
To impress, gain insight and improve
To make the most of new market opportunities competitors are about to innovate
the quality of your products or services
19U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Powering the Public Sector
Every business (no matter We’ve worked in the public sector for So it’s fair to say we know the world you By putting services such as libraries,
what the industry) is under more than 20 years, offering our expertise, work in, and how you want to change it. schools and leisure centres on a single
services and solutions to businesses like In fact, 60% of the emergency services network, we can cut costs and improve
pressure to do more with less –
yours. We also helped build the Public rely on our network 24 hours a day, and communication – making it easier for
but none more so than those Services Network (PSN) – the UK’s we power 22,000 public-sector sites in people to get in touch. We work with
in the public sector, which most used network by public-sector total – including central and local you to provide the information, guidance
faces rising expectations with businesses – and we became one of the governments, emergency services, and support you need to take the next
restricted resources and budgets. first organisations to achieve full PSN health and social care, and education. step on your digital journey.
compliance certification as a Direct
That’s because our robust solutions
Network Service Provider (DNSP).
and PSN compliance help public-sector
As a member of the Innopsis (the industry organisations store and share sensitive
association that works closely with NHS information and official government
Digital), we played a key role in designing documentation at high speeds with a
and planning the new Health and Social high level of encryption. And our security
Care Network (HSCN). We’re now a experts are accredited by CLAS (the
certified supplier of HSCN services. government’s listed advisor scheme)
We also work to the international standard to provide consultancy on systems
for IT Service Management (ISO 20000) – marked as secret.
from design and delivery through to
control and resolution.
20SECTION 5 Customer focus
U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Customer success stories:
Dundee City Council
A local government with Partnering with Virgin Media Business, They said:
2020 vision. the council was able to replace its ageing
servers with a high-performance data
Dundee is ranked 20th in the UK for its centre, along with professional services. “The Virgin Media Business team
digital hub, and its council wanted to build
With its new, agile infrastructure in place, was on hand to support us, providing
on this by looking at the city’s future. The
aim? To become a digital-first organisation, Dundee City Council can head to the cloud guidance on more effective use of IT,
underpinning a more digital, better- and drive growth, while realigning budgets and – working with its partners – was
for key digital services.
connected Scotland. able to demonstrate solutions that gave
But the council was under greater pressure us confidence in the upgrade and long-
to do more with less as budget allocations term viability of our digital vision, and
were turned down and services were cut. It
eventual move to the cloud.”
needed to meet the expectations of Dundee
citizens and live up to its digital status.
Graeme Quinn, Lead IT Officer, Dundee City Council
22 Read on: virginmediabusiness.co.uk/customer-stories/dundee-city-councilU NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Customer success stories:
Arnold Clark
Turning migration obstacles into “We were on a learning journey and knew They said:
transformation opportunities. that Virgin Media Business was the go-to
organisation for this specialist area,”
When Europe’s top car dealer Arnold said Arnold Clark CTO, Derek Rose. “Arnold Clark’s customer value is
Clark merged several of its dealerships
We set up an off-site lab experience for ‘Easy to do business with.’
and had to move its core data centre to
a new purpose-built site, it didn’t just see Arnold Clark’s engineers, giving them a We’ll never forget that it’s technology
a migration challenge; it saw a powerful chance to get hands-on with the solution, and partnering with organisations
and get guidance straight from Cisco-
opportunity for transformation. like Virgin Media Business which
certified experts.
Arnold Clark identified Cisco HyperFlex – makes things so easy.”
a hyper-converged infrastructure – Arnold Clark’s migration is due to be
as its ideal solution. However, the completed on time and on budget. With a Derek Rose, CTO, Arnold Clark
company didn’t have the right expertise new platform that delivers greater flexibility
internally to implement it properly. and higher storage capacity, Arnold Clark
is ushering in a new era of technology
scalability and even easier digital
experiences for its customers.
23 Read on: virginmediabusiness.co.uk/customer-stories/arnold-clarkU NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Our charity partnerships:
Scope
Scope and Virgin Media have To support the launch of ‘Work With Me’,
joined forces for a ground Virgin Media is funding Scope’s new digital
employment support service for disabled
breaking partnership.
people. The partnership ambition is to
A key driving force for the partnership reach one million disabled people with
is the ‘Work With Me’ campaign. employment information and support by
the end of 2020.
Work With Me is a three-year initiative
by Scope and Virgin Media to understand The Virgin Media partnership with
and tackle the barriers disabled people Scope is part of its own long term focus
face getting into and staying in work. on improving inclusion at work and
transforming the lives of disadvantaged
people through technology.
24U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Our charity partnerships:
Street Soccer Scotland
Virgin Media Business Scotland Virgin Media Business is working with
is pleased to announce that they Street Soccer Scotland to raise brand
awareness and support their marketing
have partnered with Street
activities which include thought leadership
Soccer Scotland. events, football tournaments and becoming
Street Soccer Scotland is a social a partner of their prestigious business club.
enterprise that aims to eradicate poverty
This official partnership will focus on
in Scotland by driving positive change.
the shared value of inclusion combatting
This is achieved through football inspired
both digital and social isolation.
training and personal development.
Street Soccer Scotland has had huge
success and has achieved over 22,000
attendees to their programmes.
25U NLE AS H IN G SCOTL AND’S D IGITAL POTENTIAL
Virgin Media Business
Scotland
Head over to:
virginmediabusiness.co.uk
or chat to one of our experts on:
0800 953 0180
We’ve worked hard to ensure that the information in this document is correct and fairly stated. We can’t, however, accept liability for any error or omission. Our products and
services are under continuous development, so the information published here may not be up to date. It’s important that you check the current position with your local Virgin Media
Business office. This document is not part of a contract or license unless expressly agreed in writing.
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