Event Services Director - FIFA WORLD CUP QATAR 2022 LLC
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FIFA WORLD CUP QATAR 2022 LLC Event Services Director CANDIDATE BRIEF
Overview
In line with the FIFA 2.0 vision and its objective to create an innovative model that streamlines the operational delivery
of the FIFA World Cup, the creation of a joint venture that will be responsible for key aspects of the 2022 edition
was announced in Doha recently (Tuesday 5 February). FIFA World Cup Qatar 2022 LLC is a limited liability company
incorporated by FIFA, which holds 51% of the shares, and the Qatar 2022 Local Organising Committee, which holds
49%, at the Qatar Financial Centre.
Created in accordance with the FIFA President’s Qatar’s World Cup project is entering its final
vision and together with our Qatari counterparts, the phase and we’re all very pleased to launch this new
joint venture aims to reorganise the way we work at organisation and collectively develop the best possible
the operational front and avoid inefficiencies. I am operational plans for 2022. In less than four years’
convinced that this new approach to planning, delivery time, we will be welcoming the participating teams and
and legacy, always hand in hand with our colleagues over one million fans to Qatar for the world’s biggest
based in Qatar, will help to ensure that the World Cup single-sporting event. It is the work we do now which
continues to be the most eagerly awaited event by will ensure the experience we deliver is unlike anything
billions of fans worldwide. previously witnessed at a tournament. I look forward to
leading this innovative joint venture with FIFA and the
Fatma Samoura
work it will be undertaking in the years to come.
Nasser Al-Khater
The formation of this new joint venture comes at a
strategically important time on Qatar’s World Cup
project, as we shift our focus from delivering stadiums, The Qatar-based joint venture that will plan and deliver
training pitches and the transportation required for the next FIFA World Cup will work together with FIFA in
2022, to fan and player experience and event operations. Zurich as one team and combine, at all levels, the event
I am confident that the combination of FIFA’s extensive experience we have there with invaluable knowledge
tournament experience, and our own tactical experience from our colleagues in Qatar. It is a very important
and the nine years’ hard work already invested in the step, which shows how FIFA and the hosts are working
project, will ensure that the first FIFA World Cup in the together to deliver a successful and memorable event.
Arab world is one of the best ever.
Colin Smith
H.E. Hassan Al Thawadi
JOB RESPONSIBILITIES
Reporting to the Chief Operations Officer the Events Services Director has the responsibility for the
successful implementation of the Accommodation, Transportation, Protocol & Guest Services and
Spectator Services at the 2022 FIFA World Cup in Qatar. This is an event critical role, leading a multi-
disciplinary team and working closely with a range of World Cup stakeholders.
JOB DUTIES
Strategy and Collaboration Leadership and Operational Excellence
• Develop and take ownership of the Event • Lead and inspire a team of Event Services
Services strategy experts to deliver world-class experiences for all
stakeholders
• Work closely with the Chief Operations Officer
• Accommodation
and senior leadership team to ensure the Event
Services Strategy integrates with the work of all • Transport
other departments • Protocol & Guest Services
• Spectator Services
• Work closely with FIFA, the Supreme Committee
for Delivery & Legacy and other key stakeholders
• Continuously review and make recommendations
to ensure collaboration from strategy through to
to adapt levels of service across the Event
delivery
Services department
Communication
• Oversee the activities and tasks in the Integrated
• Communicate the Event Services strategy Master Schedule
effectively and work with colleagues and
stakeholders to ensure commitment to world- • Manage the resourcing of the Event Services
class levels of delivery team including budgets and workforce in order
to ensure the requirements of all stakeholders
• Build strong working relationship with the are aligned and delivered in a cost-effective
relevant departments at FIFA, incorporating best- manner for the tournament
practice and consistent dialogue
• Communicate effectively with the senior
leadership team to ensure they are kept updated
on progress and risk mitigation
• Proactively find compromise, efficiency
measures and synergies with other departments
and delivery partners through consistent
communication
Qualifications & Experience
EVENT SERVICES LEADERSHIP
• University degree in appropriate subject (or • Experience of leading event services teams in
adequate training / vocational experience), a major event environment, preferably within
preferably within at least one of the Event the international sport events sector
Services business areas
• Proven track record of leading large and
• A minimum experience of 10 years within complex departments in a major event
Event Services environment
• It would be an advantage to have experience in • Ability to provide leadership, development and
Football Tournament management support
STAKEHOLDER ENGAGEMENT AND LANGUAGES
PROJECT MANAGEMENT • English
• Experience of operating at a senior level with a • A working knowledge of Arabic would be an
range of stakeholders advantage
• Excellent communication skills and ability to
report to a high-level in written and verbal
format
• Knowledge of event planning and event project
management
• Proven track record of working in an
international environment and successfully
delivering a global event
• Experience of working in the culturally diverse
organisation
WHAT FIFA WORLD CUP QATAR 2022 LLC OFFER
Our people experience a variety of unexpected moments
as their lives and careers come together in a meaningful
way, being part of a truly global community. Working at
the FIFA World Cup Qatar 2022™ is more than a job; it
is a calling to create a better society through the power
of football, focused on improving the experience of
over 3.5 billion people watching the FIFA World Cup™,
by delivering innovative solutions across all operational
areas.
You can further expect to find yourself working with
highly motivated colleagues within a dynamic and
diverse team. Employment is offered until 2023.
The role will be based in Doha and will include
international travel.
In addition to a competitive and tax-free remuneration
package, there will also be relocation support on offer.
How to Apply SRi is a boutique global executive search and consulting firm focused on media, content, technology and sport. We work as one Partner-led team with staff in key global markets across eleven offices on four continents. We offer dedicated and specific sector, function and region expertise. If you have the necessary qualifications and are keen to work for an exciting and truly international organisation, please submit your application in English (motivation letter, CV, diplomas and reference letters) to Alistair Milner by 1800 hours (UK time) on 22nd March 2019. amilner@sriexecutive.com For an informal conversation about this role please call Alistair on: +44 (0) 7500 105208
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