EVOLVING TO MEET THE NEEDS OF A MULTIGENERATIONAL WORKFORCE - Bob Kelleher June 6th, 2019 - Rhode Island Business Group On Health
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EVOLVING TO MEET THE NEEDS OF A
MULTIGENERATIONAL WORKFORCE
Bob Kelleher
June 6th, 2019
Introduction
Bob Kelleher
Over 30 years experience in HR/OD engaging
individuals AND teams - including CHRO at a
Fortune 150 firm, before venturing
off on my own in 2009
WWW.EmployeeEngagement.com
The State of The Workforce Today
2019 State of Global Engagement
ADP Research Institute global research of 19,000 employees from 19 countries,
Harvard Business Review, The Sad State of Engagement, June 2019
State of the Workforce Report
60%
51%
Only a 4%
45%
34% Increase
30%
Since 2013
15%
15%
0%
*August 26,2018 Gallup Study, Employee Engagement on the rise in 30,628 full- and part-time global employees
The Generations
© The Employee Engagement Group 2011 All Rights Reserved
I m doing great at
college mom….but hey, can
you log in for me and send
me my schedule? And did
you order my books yet?”
© The Employee Engagement Group 2011 All Rights ReservedThe Data (need to show some LOVE to all)
US Annual Population Growth – 1990 to 2018
Labor Force Participation Rates are Declining
Oct, 2016, World Economic Forum, ‘9 Charts that could define the Future of the US workforcePlus, most people are working
April 2019
3.6%
19
IChanging Demographics
Baby als
BM le n n i
ooilm
ers
Source: Bureau of Labor Statistics Employment ProjectionsToday, we have four unique Generations
…and surprisingly, they are more
similar than you think
MillennialsBoomers
Boomer • Born 1946 - 1964 • Personal and social expression • Idealistic • Questions authority • Materialistic • Workaholic
What the Boomers Think
These newer generations
are lazy
The definition for success is
the same for all generations
They need to pay their
dues, just like I did!
They sure have it easier
than I had it!
© The Employee Engagement Group 2011 All Rights Reserved© The Employee Engagement Group 2011 All Rights Reserved
Generation X
Generation X • Born 1965 - 1980 • Free agency and independence • Street smarts • E-mail • Cynicism • Work/life balance
What Gen X Think
We Get No Respect
We’re SICK of hearing about
Gen Y
When are Boomers
going to retire?
© The Employee Engagement Group 2011 All Rights ReservedGen X leaders hold 51% of
leadership positions globally
Development Directions International’s (DDI’s)
Center for Analytics and Behavioral Research (CABER), April 2018Oh, but they also happen to be ANGRY
n X X
n
Ge Ge n X n X
Ge GeOh, but they also happen to be ANGRY
A search of US newspapers from
February –March, 2019, turned up:
• 1,372 references to Gen Y
• 486 to Boomers
• …and a whopping 79 for Xers.
Ge
n X
Ge
n X
Ge
n X
Ge
n X
March 27th , 2019 Boston Globe of Nexis ResearchGeneration Y
Gen Y (aka Millennials) • Born after 1980 • Hope about the future • Highly structured • Instant everything • Social activism, family centricity • Demand for diversity
What Gen Y Think
Boomers can’t use technology
They don’t understand us
We’re NOT lazy
Where’s my promotion?
© The Employee Engagement Group 2011 All Rights ReservedLet’s Talk About Gen Y at Work
• 91% expect to stay in their job for less than 3 years
• 89% prefer to chose when and where they work
rather than having set hours
• Expect to move into management roles more quickly
than Gen X and Boomers
• 45% would choose workplace flexibility over pay
• 41% have no landline at home
• 80% feel they deserve more recognition
• 89% want constant learning on the jobGeneration Z
Gen Z • Born mid 1990’s to mid 2000’s • 25% of population – larger than Boomers and Gen Y • Too early to tell but appear to be more like Boomers than Gen Y • Interested in money • Internet is all they’ve ever known
Gen Z
Source: Eliane Miles, the Mccrindle Forecast
7 FOCUS AREAS
TO EVOLVE TO MEET THE NEEDS
OF A MULTIGENERATIONAL WORKFORCE1. GOOD BYE CAREER LADDER
Why Change The Career Ladder?
Traditionalists
Boomers
Old Model
Executives
Boomers Mid-level
Gen X
Age
Gen X
Front line
Gen YWhy Change The Career Ladder?
Traditionalists
New Model
Boomers
Old Model
Executives
Emphasize Teams and Assignments,
Not Hierarchy
Mid-level
Boomers
Gen X
Age
Gen X
Front line
Gen YReason To Change?
We’re not letting people
change jobs within our firms –
they HAVE to quit for a new job.
91% of employees say the last time
they switched jobs, they left their
employer to do so.“Today employees don’t want a
career, they want an experience.
Job Rotation is a MUST”2. GOOD BYE TRADITIONAL ‘JOB’
40% of all workers either
freelance as gig employees
or work from home
* 2019 Deloitte Study3. PUT TO REST ANNUAL PERFORMANCE APPRAISALS
But…
• But, 99% of companies STILL use yearly or twice-yearly
performance appraisals
• 95% of managers are dissatisfied with the way their companies
conduct performance reviews, and nearly 90% of HR leaders say
the process doesn’t even yield accurate information.”
• Two-thirds of performance appraisals had zero or negative
effects on employee performance post-feedback
* TINYpulse ** Washington Post - Accenture will get rid of annual performance reviews and
rankings… a quick poll
No one likes to be average
Current trends
in Performance Management
Today’s best practices
• Elimination of forced rankings and ‘final grades’
• Replace annual reviews with more frequent touch
points, preferably quarterly or even monthly
• Minimalistic approach
– Breadth vs depth
• Movement away from cumbersome technology solutions4. Build Variety in How you Communicate
First, lets talk about Focus and the Brain
Based on Research by UCLA Researcher Gary SmallCommunicate 13 X
Smartphone users can only stay
focused 7 minutes before
checking their devices
Technology and The Brain
Researcher Larry Rosen, 20135. Be Transparent and Fair
Even children and monkeys become disengaged with the perception of unfairness
And ALL People are Motivated
by Achievement© The Employee Engagement Group. All Rights Reserved
Why Money hasn’t been as important for Gen Y
Completing
School
Leaving Home
Having
A
Child
Becoming Financially
Independent Marrying
In 1960, 77% of women and 65% of men
completed all 5 by age 30
In 2010, only 13% of women and
10% of men have done so
NY Times, August, 2010, What is It About 20-Somethings, Robin Marantz HenigThe Trend is Changing
Millennials
MillennialsTop
Top55Priorities
Prioritieswhen
whenlooking
lookingfor
foraajob
job
Millennial Careers: 2020 Vision , The Manpower Group study
of 19,000 working millennials across the globeWhat would make me stay?
1. A pay increase or bonus
2. A new challenge or promotion
3. Better work life balance
4. A have a clear career path
5. Recognized by managers and colleagues
Millennial Careers: 2020 Vision , The Manpower Group study
of 19,000 working millennials across the globeHalf of people between
the ages of 21 and 37
expect to eventually
become millionaires
TD Ameritrade 2019 StudyX
6. FOCUS ON WORK- LIFE BLENDING
In 2019, Employees Are Overwhelmed
49% of Americans
The average mobile
would rather have
phone user checks
more time off than
their device 150
more money
times a day
40% of employees The average
believe it is employee spends
IMPOSSIBLE to 25% of their workday
succeed at work AND responding to email
have a balanced work
lifeIn 2019, The Reasons for Staying In Current Job
Achievers’ 2019 Study - The Complacency EffectWORK LIFE
(ORGANIZATION) (INDIVIDUAL)
91% of employees who changed jobs in
2018, cited work life balance concerns as
one of the key reasons*
*2018 Gallup’s “Designing Your Organization’s Employee Experience”
WorkLife Blending` An Assumption
An Engaged Employee
Giving Above and Beyond
Average Effort
Performance
Dis- Engaged Employee
Minimum Effort to Keep
One’s Job PerformanceThis is reality
:&
EngagementThis is reality Engagement
…in reality Engagement
The Best Organizations offer lots of flexibility for time away
FORTUNE 100 Best Companies to Work ForPaid Parental Leave Expanding…
2018 SHRM Employee Benefit Study – The Evolution of Benefits…and Corporate Wellness continues expand
• Taking care of both the employee at
work AND the person at home
• Long term Care
• Stress management
• Financial management
• Child Care
• Enhanced mental health benefits
• Trackable devices
• Nutrition
• Elder CareThe SILVER Tsunami
Population Projections by Age
Old Age Support Ratios Source: U.S. Census Bureau, 2017 National Population Projections, 1940–2012
When do Millennials believe they’ll need to take a break
Women
Men
Millennial Careers: 2020 Vision , The Manpower Group study
of 19,000 working millennials across the globeBut, be careful with ‘Unlimited Vacation Policies’
7. LASTLY, FOCUS ON BRAND
“Organizations that make
Fortune’s Best Place to Work,
receive 10 times the number of
unsolicited resumes”*
*DR WAYNE F. CASCIO, University of Colorado, Author of Investing in People75% of Job seekers now look at Glassdoor.com rankings BEFORE accepting a job offer
Engaged Employees + Engaged Clients
= Brand AmbassadorsEngaged Employees + Engaged Clients
= Brand Ambassadors
Human Resources HAS to
position themselves as the new
Marketing DepartmentThank You
@BobKelleher
rkelleher@employeeengagement.com
The Employee Engagement Group
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