FACTS 2018 Q2 Helping people live healthier lives and helping make the health system work better for everyone - UnitedHealth Group
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FACTS 2018 Q2 Helping people live healthier lives and helping make the health system work better for everyone
Our Mission
Our mission is to help people live healthier
lives and help make the health system
work better for everyone.
• W
e seek to enhance the performance of the
health system and improve the overall health
and well-being of the people we serve and their
communities.
• W
e work with health care professionals and
other key partners to expand access to quality
health care so people get the care they need at
an affordable price.
• W
e support the physician/patient relationship
and empower people with the information,
guidance and tools they need to make personal
health choices and decisions.
Our Culture
The people of this company are aligned around basic values that inspire our behavior as individuals
and as an organization:
Integrity. We are dedicated to the highest levels of individual consumers of health care. Trust is earned
personal and institutional integrity. We make honest and preserved through truthfulness, integrity, active
commitments and work to consistently honor those engagement and collaboration with our colleagues
commitments. We do not compromise ethics. We strive and clients. We encourage the variety of thoughts and
to deliver on our promises and we have the courage to perspectives that reflect the diversity of our markets,
acknowledge mistakes and do whatever is needed to customers and workforce.
address them.
Innovation. We pursue a course of continuous, positive
Compassion. We try to walk in the shoes of the people and practical innovation, using our deep experience in
we serve and the people we work with across the health health care to be thoughtful advocates of change and
care community. Our job is to listen with empathy and using the insights we gain to invent a better future that
then respond appropriately and quickly with service and will make the health care environment work and serve
advocacy for each individual, each group or community everyone more fairly, productively and consistently.
and for society as a whole. We celebrate our role in
Performance. We are committed to deliver and
serving people and society in an area so vitally human as
demonstrate excellence in everything we do. We will be
their health.
accountable and responsible for consistently delivering
Relationships. We build trust through cultivating high-quality and superior results that make a difference
relationships and working in productive collaboration in the lives of the people we touch. We continue to
with government, employers, physicians, nurses and challenge ourselves to strive for even better outcomes in
other health care professionals, hospitals and the all key performance areas.
2 Facts 2018 Q2 UnitedHealth Group
UnitedHealth Group is a highly diversified health and well-being company headquartered in the United
States, serving the markets for health benefits through UnitedHealthcare, and the growing markets for
health services through Optum. These two platforms share and build upon three core competencies:
Clinical Insight Technology Data & Information
Knowledge and experience Enabling a variety of Unique skills in collecting,
in organizing health care interactions at enormous managing and analyzing
resources to best serve scale and complexity, data; and the capability
specific local market helping connect all to translate data into
needs. participants in health care. actionable information.
The breadth and scope of our diversified enterprise help consistently improve health care quality,
access and affordability. Our ability to analyze complex data and apply deep health care expertise
and insights allows us to serve care providers, individuals, vulnerable populations, businesses,
communities, and governments with more innovative products and complete, end-to-end offerings
for many of the biggest challenges facing health care today.
Fast Facts
Through our 285,000 people
businesses, worldwide power this
UnitedHealthcare enterprise with their
and Optum, we entrepreneurial spirit and
provide medical commitment to quality.
benefits to people
residing in all
50 states in the United States and UnitedHealth Group’s
more than 130 other countries. workforce includes at
least 85,000 clinical
professionals who focus
UnitedHealth Group
on helping people live
invests
healthier lives.
more than
$3.3 billion annually
UnitedHealth Group is
in technology and innovation.
a member of the Dow Jones
We process about 1 trillion digital UNH Industrial Average and is
traded on the NYSE under
transactions annually.
the symbol UNH.
Facts 2018 Q2 UnitedHealth Group 3
OUR BUSINESSES
Health Benefits
UnitedHealthcare (www.uhc.com) is
dedicated to simplifying the health
care experience, meeting consumer
health and wellness needs, and
sustaining trusted relationships
with care providers. The company
provides global health care benefits,
serving individuals, employers and
Medicare and Medicaid beneficiaries.
Health Benefit Programs:
UnitedHealthcare Employer & Individual UnitedHealthcare Community & State
Employer sponsored and individual health benefits plans. State Medicaid and community programs.
UnitedHealthcare Medicare & Retirement UnitedHealthcare Global
Health and well-being products and services for the Medical benefits and care delivery, principally
growing senior market. in South America.
Network Value-Based Care Programs
In the United States, UnitedHealthcare arranges UnitedHealthcare has
for discounted access to care through networks more than 1,000 value- More than
based care arrangements
1,000
that include 1.2 million
physicians and other in place to improve
health care professionals patient health and
value-based care
and approximately reward care providers for arrangements
6,500 hospitals and high-quality and better
other facilities. outcomes.
4 Facts 2018 Q2 UnitedHealth Group
OUR BUSINESSES
Health Services
Optum (www.optum.com) is a leading
information and technology-enabled
health services business dedicated to
modernizing the system and improving
the health of people and communities.
Optum builds innovative partnerships,
provides technology and tools that
enable unprecedented collaboration
and efficiency, and taps into valuable
health care data to uncover insights that
lead to better care at lower cost.
Business Segments:
OptumHealth OptumInsight OptumRx
A leader in population health A leader in providing health A leading pharmacy care
management and health care information, technology, services company serving
delivery, serving the physical, services and consulting to commercial, Medicare, Medicaid
mental and financial needs of participants in the health and other government health
individuals and organizations. care industry. plans, employers and unions.
Optum Serves: Powering Modern Health Care
124 million individuals Optum powers intelligence across the health care
system with products and services infused with
4 out of 5 U.S. hospitals OptumIQ, a unique combination of data, analytics
and health care expertise.
A network of more than 67,000 pharmacies
The strength of OptumIQ lies in an unparalleled database
More than 100,000 physicians, practices of 190 million lives of claims and administrative data
and other health care facilities and over 100 million lives of clinical data, including:
Approximately 3/4 of all U.S. health plans · 6.5 billion medical procedures,
· 18 billion lab results and
Government agencies in 37 states and D.C. · 6 billion diagnoses
Facts 2018 Q2 UnitedHealth Group 5
FINANCIAL INFORMATION
Consolidated Financial Results
Six Months Ended June 30,
(in millions, except percentages and per share amounts) 2018 2017
Revenues $ 111,274 $ 98,776
Net Earnings* $ 5,758 $ 4,456
GAAP Earnings Per Share (Diluted)* $ 5.85 $ 4.55
Adjusted Earnings Per Share (Diluted)*1 $ 6.19 $ 4.83
Operating Margin2 7.4% 7.2%
Net Margin3 5.2% 4.5%
*Amounts attributable to UnitedHealth Group common shareholders.
1 GAAP net earnings per share plus intangible amortization expense of $0.45 per share, net of tax effects of $0.11 and $0.17 per share for the six months ended June
30, 2018 and 2017, respectively.
2 Earnings from operations divided by total revenues.
3 Net earnings attributable to UnitedHealth Group common shareholders divided by total revenues.
Consolidated Financial Position
(in millions) As of June 30, 2018
Total Assets $ 154,611
Equity $ 50,783
Market Capitalization $ 236,017
(based on June 29, 2018, closing market price)
Stock Listing: UnitedHealth Group’s common stock is traded on the New York Stock Exchange under the symbol UNH.
Debt Ratings: As of June 2018, UnitedHealth Group’s senior debt was rated “A3” with a stable outlook by Moody’s, “A+” with a stable
outlook by S&P Global, “A-” with a stable outlook by Fitch and “bbb+” with a stable outlook by A.M. Best. Our commercial paper was rated
“P-2” by Moody’s, “A-1” by S&P Global and “F1” by Fitch.
6 Facts 2018 Q2 UnitedHealth Group
FINANCIAL INFORMATION
Operating Results by Segment
Six Months Ended June 30,
(in millions) 2018 2017
Revenues
UnitedHealthcare $ 91,305 $ 80,924
Optum 48,327 43,908
Eliminations (28,358) (26,056)
Total Consolidated $ 111,274 $ 98,776
Earnings from Operations
UnitedHealthcare $ 4,757 $ 4,345
Optum1 3,500 2,799
Total Consolidated $ 8,257 $ 7,144
Revenues
UnitedHealthcare Employer & Individual $ 27,122 $ 25,705
UnitedHealthcare Medicare & Retirement 37,784 33,299
UnitedHealthcare Community & State 21,417 18,127
UnitedHealthcare Global 4,982 3,793
OptumHealth 11,700 9,855
OptumInsight 4,254 3,836
OptumRx 33,047 30,787
Optum Eliminations (674) (570)
1 Earnings from operations for Optum for the six months ended June 30, 2018 and 2017 included $1,058 and $754 for OptumHealth; $848 and
$666 for OptumInsight; and $1,594 and $1,379 for OptumRx, respectively.
Facts 2018 Q2 UnitedHealth Group 7
RECENT DEVELOPMENTS
(Jul. 2018) People who use Rally HealthSM digital health
and well-being tools have earned more than $1 billion in
health-related incentive rewards since 2016 by making
choices that lead to better health. Rally Health is the
consumer digital health platform of Optum.
(Jul. 2018) Employees enrolled in UnitedHealthcare
accident, critical illness or hospital indemnity
protection plans can now receive benefit payouts faster and easier through UnitedHealthcare’s
industry-first Supplemental Health Benefit Assist Program. Benefit Assist features a team of
UnitedHealthcare Benefit Assistants who contact eligible plan participants following a qualifying
critical illness diagnosis, hospital stay or serious accident to kick-start the claim process and
facilitate a faster payout.
(May 2018) In the annual UnitedHealthcare “Wellness Check Up Survey,” more than half
of employees with access to workplace wellness programs said the programs have made
a positive impact on their health, including 62 percent saying the initiatives translated to
improved productivity and 30 percent reporting help detecting a disease.
(May 2018) UnitedHealthcare has now provided
more than 5 million in-home clinical visits
through its HouseCalls program, bringing
potentially life-saving preventive care to people
enrolled in its Medicare Advantage plans. Since
UnitedHealthcare introduced HouseCalls in 2012,
the program has helped tens of thousands of
seniors avoid potential hospital admissions by
identifying health concerns and enabling earlier
clinical intervention.
(May 2018) The 2018 United Health Foundation’s America’s Health Rankings® Senior Report
finds poorer health outcomes for rural senior citizens compared with their urban and suburban
peers and increased national suicide rates. An analysis within the report also highlights the risk
of social isolation and its association with poor health for seniors.
(May 2018) The Spine and Joint Solution, UnitedHealthcare’s value-based care program
for knee, hip and spine procedures, has demonstrated fewer hospital readmissions and
complications following surgery, while generating total savings of nearly $18 million for
participating employers.
For further information about these recent developments, visit www.unitedhealthgroup.com
8 Facts 2018 Q2 UnitedHealth Group
AWARDS & RECOGNITION
UnitedHealth Group is the top ranking company
in the insurance and managed care sector on Fortune’s
2018 “World’s Most Admired Companies” list.
This is the eighth straight year UnitedHealth Group
ranked No. 1 overall in its sector.
UnitedHealth Group is a member of the Dow UnitedHealthcare was named a winner in the
Jones Industrial Average. Customer Service Department of the Year
category, presented by the Stevie Awards
UnitedHealth Group has been listed in the Dow in 2018, an international awards program
Jones Sustainability World Index and Dow Jones recognizing outstanding performances in the
North America Index annually since 1999. workplace. In addition, UnitedHealthcare was
named a Silver award winner for its proprietary
Advocate4Me® service.
In 2018 for the seventh consecutive year,
The Civic 50, a Points of Light initiative that
highlights companies that improve the quality of UnitedHealthcare’s Amil business has received
life in the communities where they do business, MCG’s 2017 Richard L. Doyle Award for
ranked UnitedHealth Group one of America’s 50 improving health care outcomes in Brazil.
most community-minded companies.
In 2018 for the second consecutive year, Valor
UnitedHealth Group was included among the Econômico, a leading business newspaper in
2017 Best Employers for Diversity by Forbes. Brazil, ranked Amil first in the Health Insurers
category in the Valor Brazilian Innovation
Rankings. The rankings are compiled in
In the 2017 Newsweek Green Rankings, created partnership with Strategy&, a PwC group.
in partnership with Corporate Knights Capital
and HIP Investor, UnitedHealth Group ranked
in the top 10 percent of the largest 500 U.S. In 2018, for the fourth consecutive year, Optum
companies in corporate sustainability and ranked No. 1 on the Healthcare Informatics (HCI)
environmental impact. 100, a listing of the top health care IT companies
based on U.S. revenues.
UnitedHealth Group was named a 2018 Military
Friendly Employer by Victory Media. Optum360, a leading provider of health care
revenue management services, received the
following recognition:
In 2017, for the seventh consecutive year, the
National Business Group on Health honored
UnitedHealth Group with a “Best Employers for • No. 1 in the 2017 Black Book Rankings
Healthy Lifestyles” top-tier Platinum award. for revenue cycle management software,
outsourcing and computer-assisted coding
services.
Project HOPE, a global health and disaster
response organization, honored UnitedHealth
Group with a 2017 Project HOPE Global Health • T
he 2017 United States Market Leadership
Award. The award recognizes outstanding Award for revenue cycle management coding
contributions to advance health outcomes in the and clinical documentation from Frost &
developing world. Sullivan.
Facts 2018 Q2 UnitedHealth Group 9SOCIAL RESPONSIBILITY
Building Healthier Communities
The people of UnitedHealth Group, Optum and UnitedHealthcare, working
together as a team and collaboratively with a broad range of partners
across the nation and around the world, strengthen communities and
help make a difference in the lives of millions of people.
Our People
Through our year-round giving! program, we support employees and their desire to give
back to the communities where they live and work, across the nation and around the world.
Through charitable contributions and volunteering, our people are deeply and personally
involved in improving the health and welfare of their neighbors.
$57M $253M
Employee & matching Employee giving! program
contributions in 2017 contributions since 2005
23,000 1.5M
Charities supported worldwide Employee volunteer hours in 2017
through giving!
10 Facts 2018 Q2 UnitedHealth GroupSOCIAL RESPONSIBILITY
Our Partners
The power of partnership and collaboration is
key to improving the health of our communities.
Each year, we support organizations and initiatives
that are dedicated to shaping the 21st century
health workforce, supporting whole-person health,
connecting communities to care and serving
distinct populations. For example:
• America’s Health Rankings
• Cankdeska Cikana Community College, North Dakota
• Diverse Scholars Initiative
The Environment
We are committed to conserving
• Massachusetts Housing & Shelter Alliance
energy and natural resources, reducing
• Medical College of Wisconsin our company’s carbon emissions and
• Recipe for Success, Texas raising employee awareness about
improving the environment.
• T
he Governor’s Prevention Partnership and
The Village for Families & Children, Hartford
• University of North Carolina at Chapel Hill 1.6M
Square feet LEED-certified
facilities
8,355 tons
Our Foundations Paper recycled, saving
142,040 trees in 2017
United Health Foundation is a not-for-profit,
private foundation dedicated to improving
the quality and cost-effectiveness of medical 45
care, providing health care services for those Low cost/no cost energy
in challenging circumstances, and enhancing and water conservation
projects implemented
community well-being.
in 2017
The UnitedHealthcare Children’s Foundation is a 29
nonprofit 501(c)(3) charity that provides medical Funded energy projects
grants to help pay for medical treatments, services completed, including
or equipment not covered, or not fully covered, by exterior/interior lighting
upgrades
a family’s commercial insurance plan.
Facts 2018 Q2 UnitedHealth Group 11CONTACTS Capital Markets Communications & Strategy John S. Penshorn 952-936-7214 Brett Manderfeld 952-936-7216 Corporate Communications Tyler Mason 714-252-0447 Online You can find more information about UnitedHealth Group and its businesses by visiting our websites: www.unitedhealthgroup.com www.unitedhealthcare.com www.optum.com www.unitedhealthgroup.com UnitedHealth Group Center Last Updated: July 2018 9900 Bren Road East, Minnetonka, MN 55343 CG120002_0818 ©2018 UnitedHealth Group. All Rights Reserved. UnitedHealth Group is a registered trademark with the U.S. Patent and Trademark Office.
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