CARE OPTIONS TO FIT YOUR LIFESTYLE - A guide for getting the care you and your family need - Kaiser Permanente
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Health care and coverage that fit your life
CARE OPTIONS
TO FIT YOUR LIFESTYLE
AT WORK ON THE GO
A guide for getting
the care you and
your family need
IN PERSON AT HOME
E A S I E R H E A LT H C A R E
F O R G R E AT E R
kp.org/getcare PE ACE OF MIND
Kaiser Permanente Colorado
MAKING HEALTH CARE
WORK FOR YOU
MEMBER
SERVICES
303-338-3800
or 1-800-632-9700
TTY 711
2 kp.org/getcare
Health care and coverage that fit your life
GET THE CARE YOU NEED,
HOW YOU WANT IT — PHONE, ONLINE,
FACE-TO-FACE, OR AT HOME.
GET CARE HOW CARE KAISER
WHEN IT’S WORKS PERMANENTE
CONVENIENT AT KAISER MEDICAL
FOR YOU PERMANENTE OFFICES
Thank you for choosing Kaiser We are an integrated care At most Kaiser Permanente
Permanente for your health care delivery system, which means medical offices, you can see
and coverage. We offer many all Kaiser Permanente primary a doctor, fill a prescription,
ways for you to get the care care providers, specialists, and have lab and imaging
you need when it’s convenient and other care team members services done in the same
for you. In this guide, you’ll find are connected to each other place. You can get care from
explanations of all your care through one computer system all Kaiser Permanente medical
options, their locations, and called an electronic health offices in Colorado.
instructions on how to access record.1 They have instant
them, including: access to your complete medical
history — including prescriptions,
• Chat with a doctor,
X-rays, labs and test results. This
pharmacist or financial
allows them to coordinate your
counselor
care — so you don’t have to!
• 24/7 medical advice
• In-person mental health
care services
• 24/7, on-demand phone
and video visits
kp.org/getcare 3
Kaiser Permanente Colorado
YOUR CARE
OPTIONS
Online/mobile
CHAT
Chat with a Kaiser Permanente doctor from 6 a.m.
to 10 p.m., 7 days a week. You can also chat with a
pharmacist and financial counselor. Online chat is
for routine and urgent medical advice. If needed,
doctors will refer you for in-person care and order
prescriptions.
E-MAIL2
Get answers to non-urgent medical questions
At Kaiser Permanente, you have many ways
by emailing your doctor’s office through our
to get care, including in-person, online, and by
secure message center, typically within 24 hours.
phone. With most plans, there is no additional
cost for phone and online care options. If you have E-VISIT
questions about your benefits or cost of care: Get a personalized care plan from a
Kaiser Permanente nurse after filling out a
• Review your Evidence of Coverage,
brief questionnaire about your symptoms.
Membership Agreement, or Certificate of
The typical response time is within 4 hours.
Insurance at kp.org/eoc
• Call Member Services at 303-338-3800 or SCHEDULED PHONE OR VIDEO VISITS1
1-800-632-9700 (TTY 711) Schedule a video or phone visit with your Kaiser
• Chat with a Financial Counselor online Permanente doctor or mental health provider for
at kp.org or call 303-338-3025 or the same high-quality care as an in-person visit.
1-877-803-1929 (TTY 711)
24/7 ADVICE
Chat, video, and phone services are offered You can call the Appointment and Advice Contact
at no additional cost for most health plans. Center 24/7 if you need routine or urgent medical
For these services, some PPO or high deductible or mental health advice or need help choosing
health plans are subject to a copayment, the right care option.
coinsurance or deductible first before being
24/7, ON-DEMAND PHONE & VIDEO VISITS
provided at no additional cost.
Visit with a doctor anytime, day or night, by video
or phone. Get routine or urgent medical advice,
referrals, prescriptions and more.
Routine Care Specialty Care
Regular visits to your doctor for Services from doctors with training
preventive screenings and checkups. in specific areas of care, such as
obstetrics-gynecology, dermatology,
CARE & CO
cardiology, mental health, and more.
4 kp.org/getcare
Health care and coverage that fit your life
In Person
DOCTOR’S VISIT If you have an urgent care need, call us for
See your primary care provider or a specialist. advice. We can help you determine what type
Schedule a visit through kp.org, the mobile app, of care is most appropriate for your condition/
or the Appointment and Advice Contact Center.2 symptom or help you schedule an appointment,
if appropriate. To get advice or schedule an
MENTAL HEALTH SERVICES
appointment, call 303-338-4545 or
Get care for a wide range of mental health
1-800-218-1059 (TTY 711).
and addiction services, including treatment for
depression, substance use, eating disorders, Urgent Care At Home
medication evaluation and management, Members who live in Denver/Boulder or
and more. Colorado Springs can also get in-home urgent
care from DispatchHealth:
To connect with a mental health care provider,
call 303-471-7700 (TTY 711), or toll free at 8 a.m. to 10 p.m., 7 days a week.
1-866-359-8299 (TTY 711). Those who live in Denver/Boulder: 303-500-1518
Southern Colorado can call 1-866-702-9026 Colorado Springs: 719-270-0805
(TTY 1-866-835-2755). TTY 711
IN-PATIENT CARE EMERGENCY CARE
If you require a scheduled hospitalization, your When your health is in danger and you require
doctor will most likely refer you to one of many immediate care. For example, if you feel like you
hospitals that are in-plan with Kaiser Permanente. are having a heart attack, have severe difficulty
See page 13 for a list of these hospitals. breathing, lose the ability to talk or to move
one side of the body, develop slurred speech,
URGENT CARE
experience a sudden change in consciousness,
For illnesses or injuries requiring prompt
have serious wounds or injuries, or have a
attention but are not medical or psychiatric
psychiatric emergency.
emergencies. This can include abdominal pain,
asthma, cough, fever, sore throat, earaches, If you think you are experiencing an emergency
headaches, migraines, minor lacerations, ankle medical condition, call 911 or, if time and safety
sprains, and other urgent conditions. permit, go to the nearest emergency room
(see locations on pages 11-12). Your care will
Kaiser Permanente urgent care centers at the
be covered. For a complete definition of an
Lakewood, Lone Tree, and Aurora Centrepoint
emergency medical condition, please refer to your
Medical Offices offer evening, weekend, and
Evidence of Coverage, Membership Agreement,
holiday hours. Our providers can see patients
or Certificate of Insurance at kp.org/eoc.
of all ages and have access to your electronic
medical record. Each location offers imaging, lab,
and pharmacy services. See all Colorado urgent
care locations on pages 9-12.
Kaiser Permanente offers medical financial counseling, including:
• Price estimates for upcoming services Call Financial Counseling at 303-338-3025
and procedures or 1-877-803-1929 (TTY 711), Monday-Friday,
• Payment plan options 8 a.m.-6 p.m.
OVERAGE FOR YOU
• General counseling or questions
kp.org/getcare 5Kaiser Permanente Colorado
CARE SERVICES THAT FIT
YOUR BUSY LIFE
Primary and pediatric care Care outside of the
Colorado Service Area
Office hours vary by location. Visit
kp.org/locations for department and specialty If you’re outside the service area, you still have
listings, as well as hours of operation. many options for getting care in person.
Routine primary and pediatric care is provided by • Online and mobile care options (see page 4).
appointment only, but same-day appointments • Urgent and emergency care are covered
are often available. To schedule an appointment, anywhere in the world.
go to kp.org/appointments or call 303-338-4545 • Certain services are available
or 1-800-218-1059 (TTY 711), Monday through at any Kaiser Permanente medical offices
Friday, from 6 a.m. to 7 p.m. in the 7 states where Kaiser Permanente
operates, as well as the District of Columbia
(California, Hawaii, Washington, Oregon,
Georgia, Maryland, Virginia).
• Covered family members who live outside of
any Kaiser Permanente service area (either
in Colorado or another state without Kaiser
Permanente providers) are covered for
certain routine, continuing and follow-up care
through our Out-of-Area Benefit.3
Call Member Services for questions about
the Out-of-Area Benefit at 303-338-3800 or
Get medical advice any time, 1-800-632-9700.
day or night — at no additional cost!
Call the Appointment and Advice
Contact Center 24/7: 303-338-4545 or
1-800-218-1059 TTY 711
Planning for a trip? Visit kp.org/travel or call 951-268-3900
(TTY 711) to learn what you need to know,
Let us help you plan for potential health
to get claim forms for reimbursement after your
care needs before you travel.
trip, or for convenient care guidance.
6 kp.org/getcare
CARE SERVHealth care and coverage that fit your life
Pharmacy Services Manage your health through the
Kaiser Permanente mobile app
You have many options for getting your
and kp.org
prescriptions at Kaiser Permanente:
MAIL ORDER PHARMACY4 With the Kaiser Permanente mobile app, or
Get your prescriptions delivered with no shipping through kp.org, you can:
costs. You can fill them through the mobile app,
• Email your doctor’s office1
by calling the pharmacy at a Kaiser Permanente
• View most lab and test results1
medical office of your choice, 1-866-523-6059
• Refill most prescriptions
(TTY 711), or at kp.org/rxrefill.
• Schedule or cancel routine appointments1
IN PERSON • Get medical advice
Fill your prescription at any Kaiser Permanente • Manage the health of a family member
medical office pharmacy. Eligible members • Pay your Kaiser Permanente medical bills
can choose to use an affiliated pharmacy.
Refer to kp.org/locations to find all pharmacies Registering is Easy
available to you.
Go to kp.org/register and follow the
BY PHONE sign-on instructions. You’ll need your health
Each Kaiser Permanente medical office has a record number, which you can find on your
24-hour refill phone number. You can find the member ID card.
number under “Pharmacy Services” on each
medical office’s page at kp.org.
ONLINE
Order refills online for pick-up at any medical
office via kp.org/refill.
SAME-DAY/NEXT-DAY DELIVERY
Request same-day/next-day delivery of your
prescriptions for a flat fee. Simply call
1-888-626-0454 to check for eligibility.
Same-day deliveries must be within a 15-mile
radius of a participating pharmacy.
Resources at kp.org • Health guides, classes, calculators, and tools
• Healthy recipes
The Kaiser Permanente website is your
• Health and drug encyclopedias
health toolbox. Go to kp.org to find
• Planning for travel and vaccinations for
information about:
VICES & RESOURCES
international travel
• Life care planning
• And more
kp.org/getcare 7Kaiser Permanente Colorado
IN-PERSON CARE
OPTIONS FOR YOU
Northern
Fort Collins
5 Kaiser Permanente medical offices
6 Affiliated providers with extended hours Windsor
7 Urgent care facilities Estes Park Loveland Greeley
5 Emergency care facilities
4 Affiliated hospital/in-patient care Berthoud Johnstown
Longmont
Central Boulder Lafayette Broomfield Brighton
20 Kaiser Permanente medical offices Thornton
5 Urgent care facilities
Westminster Northglenn
17 Emergency care facilities
5 Behavioral health offices Wheat Ridge
8 Affiliated hospital/in-patient care
Lakewood Denver
Aurora
Englewood
Find doctors and locations across Colorado Littleton Centennial
There are 1,200+ Kaiser Permanente
Highlands Ranch Lone Tree Parker
physicians, and 12,300 affiliated
providers at locations across Colorado.5
For a full list of providers included in your Castle Rock
plan, visit kp.org/locations.
Southern Monument
5 Kaiser Permanente medical offices Woodland Park
Falcon
3 Affiliated providers with extended hours Colorado
21 Urgent care facilities Springs
15 Emergency care facilities
8 Affiliated hospital/in-patient care Fountain
Cañon City
Pueblo
★ Indicates multiple facilities
8 kp.org/getcareHealth care and coverage that fit your life
Kaiser Permanente Ken Caryl Parkside
7600 Shaffer Parkway 215 Parkside Drive
Medical Offices Littleton, CO 80127 Colorado Springs, CO 80910
Littleton Premier
Central Southwest 3920 North Union Blvd.
5257 S. Wadsworth Blvd. Colorado Springs, CO 80907
Aurora
Littleton, CO 80123 Pueblo
Aurora Centrepoint
14701 E. Exposition Ave. Lone Tree Acero
Aurora, CO 80012 Lone Tree 2625 W. Pueblo Blvd.
10240 Park Meadows Drive Pueblo, CO 81004
Smoky Hill
16290 E. Quincy Ave. Lone Tree, CO 80124 Pueblo North
Aurora, CO 80015 Parker 3670 Parker Blvd., Suite 200
Pueblo, CO 81008
Boulder Parker
Baseline 10168 Parkglenn Way
580 Mohawk Drive Parker, CO 80138 Urgent Care
Boulder, CO 80303 Westminster
Brighton Hidden Lake If you have an urgent care need,
Brighton 7701 Sheridan Blvd. call us for advice. We can help
859 S. 4th Ave. Westminster, CO 80003 you determine what type of care
Brighton, CO 80601 Westminster is most appropriate or help you
Castle Rock 11245 Huron St.
Westminster, CO 80234 schedule an appointment, if
Castle Rock appropriate. Call 303-338-4545
4318 Trail Boss Drive Wheat Ridge
Castle Rock, CO 80104 Wheat Ridge or 1-800-218-1059 (TTY 711).
Centennial 4803 Ward Road
Arapahoe
Wheat Ridge, CO 80033 Central
5555 E. Arapahoe Road Aurora
Centennial, CO 80122 Northern Aurora Centrepoint Medical Offices
Denver Fort Collins 14701 E. Exposition Ave.
East Denver Fort Collins Aurora, CO 80012
10400 E. Alameda Ave. 2950 E. Harmony Road, Suite 190 Lakewood
Denver, CO 80247 Fort Collins, CO 80528 Lakewood Medical Offices
Franklin Spring Creek 8383 W. Alameda Ave.
2045 Franklin St. 1136 E. Stuart St., Lakewood, CO 80226
Denver, CO 80205 Building 3, Suite 200 Lone Tree
Midtown Med. Office Building Fort Collins, CO 80525 Lone Tree Medical Offices
1960 N. Ogden St. Greeley 10240 Park Meadows Drive
Denver, CO 80218 Lone Tree, CO 80124
Greeley
Skyline 2429 35th Ave.
1375 E. 20th Ave. Greeley, CO 80634 Pediatric care (only) available
Denver, CO 80205 at the following facilities
Longmont
Englewood Children’s Hospital Colorado
Longmont
Englewood North Campus, Broomfield
2345 Bent Way
2955 S. Broadway 469 W. State Highway 7
Longmont, CO 80503
Englewood, CO 80113 Broomfield, CO 80023
Loveland 720-777-1340
Highlands Ranch
Loveland Children’s Hospital Colorado,
Highlands Ranch 4901 Thompson Parkway Wheat Ridge
9285 Hepburn St. Loveland, CO 80534-6426 3455 N. Lutheran Parkway, Suite 230
Highlands Ranch, CO 80129 Wheat Ridge, CO 80033
Lafayette 720-777-1370
Southern
Rock Creek
280 Exempla Circle Colorado Springs Urgent Care at Home
Lafayette, CO 80026 Briargate DispatchHealth delivers high-quality
Lakewood 4105 Briargate Parkway, Suite 125 health care to your home. Available
Colorado Springs, CO 80920 7 days a week, from 8 a.m.-10 p.m.,
Lakewood 303-500-1518 (TTY 711)
8383 W. Alameda Ave.
Lakewood, CO 80226
kp.org/getcare 9Kaiser Permanente Colorado
Northern Centura Health Urgent Care Falcon
3027 N. Circle Drive Falcon Urgent Care6
Fort Collins
Colorado Springs, CO 80909 7475 McLaughlin Road
Banner Urgent Care 719-776-3216 Falcon, CO 80831
3617 S. College Ave., Suite C
Centura Health Urgent Care 719-495-9994
Fort Collins, CO 80525
Broadmoor UCHealth Urgent Care6
970-821-1500
1263 Lake Plaza Drive, Suite 120 11605 Meridian Market View, Suite 184
HealthCare Clinic of Fort Collins Colorado Springs, CO 80906 Falcon, CO 80831
1721 W. Harmony Road, #102 719-776-3330 719-364-9560
Fort Collins, CO 80526
Centura Health Urgent Care Powers Fountain
970-223-1999
Pointe
Greeley Centura Health Urgent Care Fountain
5607 Barnes Road, Suite 140
7955 Fountain Mesa Rd
Banner Urgent Care Colorado Springs, CO 80917
Fountain, CO 80817
2015 35th Ave. 719-776-3750
719-776-3737
Greeley, CO 80634 Concentra Urgent Care6
970-810-4155 Monument
2322 S. Academy Blvd.
NextCare Urgent Care Colorado Springs, CO 80916 Centura Health Urgent Care —
1011 39th Ave Suite A 719-390-1727 Tri Lakes
Greeley, CO 80634 17230 Jackson Creek Parkway,
Concentra Urgent Care6
970-351-8181 Suite 120
5320 Mark Dabling Blvd.
Monument, CO 80132
Loveland Building 7, Suite 100
719-571-7070
Banner Health Clinic — Colorado Springs, CO 80918
719-592-1584 Pueblo
Skyline Urgent Care
2555 E. 13th St., Suite 110 Concentra Urgent Care6 Concentra Urgent Care6
Loveland, CO 80537 4083 Austin Bluffs Parkway 4117 N. Elizabeth St.
970-820-4264 Colorado Springs, CO 80918 Pueblo, CO 81008
719-594-0046 719-545-0788
Longmont
Concentra Urgent Care6 Southern Colorado Clinic, PC
NextCare Urgent Care
402 W. Bijou St. 3676 Parker Blvd., Suite 220
2144 Main St., Suite 8
Colorado Springs, CO 80905 Pueblo, CO 81008
Longmont, CO 80501
719-302-6942 719-553-2208
303-772-0041
UCHealth Urgent Care6 Southern Colorado Clinic, PC
UCHealth Urgent Care — Main Street
1035 Garden of the Gods Road, 3937 Ivywood Lane
2101 Main Street
Suite 120 Pueblo, CO 81005
Longmont, CO 80501
Colorado Springs, CO 80907 719-553-0111
720-745-8030
719-329-1000 Southern Colorado Clinic, PC
UCHealth Urgent Care6 109 S Burlington Dr.
Southern 4323 Integrity Center Point Pueblo West, CO 81007
Cañon City Colorado Springs, CO 80917 719-553-2200
Centura Health Urgent Care 719-591-2558
3245 East US Highway 50, Unit E UCHealth Urgent Care6
Canon City, CO 81212 2767 Janitell Road
719-285-2888 Colorado Springs, CO 80906
Colorado Springs 719-365-2888
Alliance Urgent Care6 UCHealth Urgent Care6
9320 Grand Cordera Parkway, 13445 Voyager Parkway
Suite 100 Colorado Springs, CO 80921
Colorado Springs, CO 80924 719-219-0333
719-282-6337 Urgent Care at Home
DispatchHealth delivers high-quality
health care to your home. Available
7 days a week, from 8 a.m.-10 p.m.,
719-270-0805 (TTY 711).
10 kp.org/getcareHealth care and coverage that fit your life
Emergency Care Littleton Northern
HealthONE Swedish Estes Park
If you think you are experiencing Southwest ER Estes Park Medical Center
an emergency medical 6196 S. Ammons Way 555 Prospect Ave.
condition, call 911 or, if time and Littleton, CO 80123 Estes Park, CO 80517
safety permit, go to the nearest Lone Tree 970-586-2317
emergency room. Your care HealthONE Sky Ridge Fort Collins
Medical Center Banner Fort Collins
will be covered. For a complete 10101 RidgeGate Parkway Medical Center
definition of an emergency Lone Tree, CO 80124 4700 Lady Moon Drive
medical condition, please refer Northglenn Fort Collins, CO 80528
to your Evidence of Coverage, SCL Health Saint Joseph Emergency 970-821-4000
Membership Agreement, Northglenn Greeley
11900 Grant St. Banner North Colorado
or Certificate of Insurance.
Northglenn, CO 80233 Emergency Care
Parker 2000 70th Ave.
Central HealthONE Sky Ridge Greeley, CO 80634
Aurora South Parker ER 970-810-2636
HealthONE The Medical Center of 12223 Pine Bluffs Way Banner North Colorado
Aurora-South Campus Parker, CO 80134 Medical Center
1501 S. Potomac St. Thornton 1801 16th St.
Aurora, CO 80012 Greeley, CO 80631
HealthONE North Suburban
970-810-4121
Centennial Northeast ER
12793 Holly St. Loveland
HealthONE Centennial
Medical Plaza ER Thornton, CO 80241 Banner McKee Medical Center
14200 E. Arapahoe Road Wheat Ridge 2000 N. Boise Ave.
Centennial, CO 80112 Loveland, CO 80538
SCL Health Lutheran Medical Center
970-820-4640
Denver 8300 W. 38th Ave
HealthONE Presbyterian/ Wheat Ridge, CO 80033
St. Luke’s Medical Center
Pediatric care (only) available
1719 E. 19th Ave.
at the following facilities
Denver, CO 80218
Children’s Hospital Colorado
SCL Health
Anschutz Medical Campus
Saint Joseph Hospital
13123 E. 16th Ave.
1375 E. 19th Ave.
Aurora, CO 80045
Denver, CO 80218
Children’s Hospital
Englewood
North Campus
HealthONE Swedish 469 W. State Highway 7
Medical Center Broomfield, CO 80023
501 E. Hampden Ave. 720-777-1340
Englewood, CO 80113
Rocky Mountain
Lafayette Hospital for Children
SCL Health Good Samaritan 2001 N. High St.
Medical Center Denver, CO 80205
200 Exempla Circle HealthONE Sky Ridge
Lafayette, CO 80026 Medical Center
Lakewood Pediatric ER
HealthONE Swedish Belmar ER 10101 Ridgegate Parkway
260 S. Wadsworth Blvd. Lone Tree, CO 80124
Lakewood, CO 80226 720-225-5439
kp.org/getcare 11Kaiser Permanente Colorado
Southern Fountain Extended Hours
Cañon City UCHealth ER6 from Affiliated Providers
7890 Fountain Mesa Ridge
St. Thomas More Hospital
Fountain, CO 80817
1338 Phay Ave.
719-390-2680 Northern
Cañon City, CO 81212
Pueblo Berthoud
719-285-2000
Parkview Medical Center Banner Health Clinic — Berthoud
Colorado Springs
400 W. 16th St. 401 10th Street
Children’s Hospital Berthoud, CO 80513
Pueblo, CO 81003
Colorado, Colorado Springs6 970-532-4910
719-584-4000
4090 Briargate Parkway
Parkview — Pueblo West Fort Collins
Colorado Springs, CO 80920
719-305-1234 Emergency Services Banner Health Clinic — Family Practice
899 E. Industrial Blvd. 702A W. Drake Road
Penrose Hospital7
Pueblo West, CO 81007 Fort Collins, CO 80526
2222 N. Nevada Ave.
719-288-2100 970-821-4600
Colorado Springs, CO 80907
719-776-5000 St. Mary-Corwin Medical Center Johnstown
1008 Minnequa Ave. Banner Health Clinic — Family Practice
St. Francis Medical Center7
Pueblo, CO 81004 222 Johnstown Center Drive
6001 E. Woodmen Road
719-557-4000 Johnstown, CO 80534
Colorado Springs, CO 80923
719-571-5000 Woodland Park 970-587-4974
UCHealth ER6 UCHealth Pikes Peak Loveland
3790 E. Woodmen Road Regional Hospital6 Banner Health Clinic —
Colorado Springs, CO 80920 16420 W. U.S. Highway 24 Southwest Loveland
719-264-5080 Woodland Park, CO 80863 1230 14th St. SW
719-687-9999 Loveland, CO 80537
UCHealth Memorial Hospital Central6
1400 E. Boulder St. 970-820-3999
Colorado Springs, CO 80909 Banner Health Clinic — Columbine
719-365-6820 2701 Madison Square Drive
UCHealth Memorial Hospital North6 Loveland, CO 80537
4050 Briargate Parkway 970-820-5000
Colorado Springs, CO 80920 Windsor
719-364-3368 Banner Health Clinic — Windsor
UCHealth ER6 1300 Main St.
13510 Meadowgrass Drive Windsor, CO 80550
Colorado Springs, CO 80921 970-686-5646
719-487-2060
UCHealth ER6 Southern
2770 N. Powers Blvd.
Colorado Springs, CO 80922 Colorado Springs
719-638-3000 Optum Medical Group (DaVita)6
UCHealth Grandview Hospital6 1633 Medical Center Point
5623 Pulpit Peak View Colorado Springs, CO 80907
Colorado Springs, CO 80918 719-636-2999
719-272-3600 Optum Medical Group (DaVita)6
600 S. 21st St.
Colorado Springs, CO 80903
719-635-5900
Monument
Optum Medical Group (DaVita)6
15909 Jackson Creek Parkway
Monument, CO 80132
719-488-9933
12 kp.org/getcareHealth care and coverage that fit your life
Behavioral Health In-patient Southern
Hospital Care Cañon City
Central St. Thomas More Hospital
If you require a scheduled Colorado Springs
To schedule an appointment,
hospitalization, your doctor will Children’s Hospital Colorado,
call our Behavioral Health
most likely refer you to one of Colorado Springs6
Access Center at 303-471-7700
the following in-plan hospitals. Penrose Hospital7
(TTY 711), Monday through
For questions about your St. Francis Medical Center7
Friday, 8:30 a.m. to 5 p.m.
hospital admission copayment, UCHealth Memorial Hospital Central6
Boulder deductible, or coinsurance, UCHealth Memorial Hospital North6
Baseline Behavioral Health please review your Evidence Pueblo
580 Mohawk Drive of Coverage, Membership Parkview Medical Center
Boulder, CO 80303
Agreement, or Certificate of St. Mary-Corwin Medical Center
Denver metro area
Insurance. See pages 11-12 for
Highline Behavioral Health
10350 E. Dakota Ave. hospital addresses.
Denver, CO 80247
Entrance located on east side Central
of building
Aurora
Skyline Medical Offices
1375 E. 20th Ave. Children’s Hospital Colorado
Denver, CO 80205 Anschuz Medical Campus
Highlands Ranch HealthONE The Medical Center
of Aurora
Ridgeline Behavioral Health Center
9139 S. Ridgeline Blvd. Lone Tree
Highlands Ranch, CO 80129 HealthONE Sky Ridge Medical Center
Westminster Denver
Hidden Lake Behavioral Health HealthONE Swedish Medical Center
7701 Sheridan Blvd. Rocky Mountain Hospital
Westminster, CO 80003 for Children
SCL Health Saint Joseph
Northern Hospital — Denver
Call the Kaiser Permanente Lafayette
Behavioral Health Access Center at SCL Health Good Samaritan
1-866-359-8299 (TTY 711), Monday Medical Center
through Friday, 8:30 a.m. to 5 p.m., Wheat Ridge
for assistance.
SCL Health Lutheran Medical Center
Southern Northern
Call Beacon Health Options
Estes Park
at 1-866-702-9026
(TTY 1-866-835-2755), Estes Park Medical Center
anytime, day or night for behavioral Fort Collins
health and chemical dependency Banner Fort Collins Medical Center
services.
Loveland
Banner McKee Medical Center
Greeley
Banner North Colorado
Medical Center For the latest information on all
of our facilities, including hours
and department listings, visit
kp.org/locations.
kp.org/getcare 13Kaiser Permanente Colorado
Notices and references
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rights laws and does not discriminate on the basis Call 1-800-632-9700 (TTY 711).
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ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት
them differently because of race, color, national
ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ
origin, age, disability, or sex. We also:
1-800-632-9700 (TTY 711).
• Provide no-cost aids and services to people with
:( ملحوظةArabic) العربية
disabilities to communicate effectively with us,
such as:
فإن خدمات املساعدة اللغوية،إذا كنت تتحدث العربية
(711 TTY) 1-800-632-9700 اتصل برقم.تتوافر لك باملجان
• Qualified sign language interpreters
• Written information in other formats, such as Ɓǎsɔ́ ɔ̀ Wù ɖù (Bassa) Dè ɖɛ nìà kɛ dyéɖé gbo:
large print, audio, and accessible electronic Ɔ jǔ ké m̀Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ jǔ ní, nìí, à wuɖu kà
formats kò ɖò po-poɔ̀ ɓɛ́ ìn m̀gbo kpáa. Ɖá 1-800-632-9700
(TTY 711)
• Provide no-cost language services to people
whose primary language is not English, such as: 中文 (Chinese) 注意：如果您使用繁體中文，您可以免
• Qualified interpreters 費獲得語言援助服務。請致電 1-800-632-9700
• Information written in other languages (TTY 711) 。
If you need these services, call 1-800-632-9700 :( توجهFarsi) فاریس
(TTY 711). تسهیالت زباین،اگر به زبان فاریس گفتگو یم کنید
If you believe that Kaiser Health Plan has failed to با.بصورت رایاگن ب رای شما ف راهم یم باشد
provide these services or discriminated in another .تماس بگرییدT(711 TTY) 1-800-632-9700
way on the basis of race, color, national origin, Français (French) ATTENTION:
age, disability, or sex, you can file a grievance by Si vous parlez français, des services d’aide
mail at: Customer Experience Department, Attn: linguistique vous sont proposés gratuitement.
Kaiser Permanente Civil Rights Coordinator, Appelez le 1-800-632-9700 (TTY 711).
2500 S. Havana St., Aurora, CO 80014, or by phone
at Member Services: 1-800-632-9700. Deutsch (German) ACHTUNG: Wenn Sie Deutsch
sprechen, stehen Ihnen kostenlos sprachliche
You can also file a civil rights complaint with the Hilfsdienstleistungen zur Verfügung. Rufnummer:
U.S. Department of Health and Human Services, 1-800-632-9700 (TTY 711).
Office for Civil Rights electronically through the
Igbo (Igbo) NRỤBAMA: Ọ bụrụ na ị na asụ Igbo,
Office for Civil Rights Complaint Portal, available
ọrụ enyemaka asụsụ, n’efu, dịịrị gị. Kpọọ 1-800-
at ocrportal.hhs.gov, or by mail or phone at:
632-9700 (TTY 711).
U.S. Department of Health and Human Services,
200 Independence Ave. SW, Room 509F,
HHH Building, Washington, DC 20201,
1-800-368-1019, 1-800-537-7697 (TDD). Complaint
forms are available at hhs.gov/ocr/filing-with-ocr.
14 kp.org/getcareHealth care and coverage that fit your life
日本語 (Japanese) 注意事項：日本語を話さる場合、無 References
料の言語支援をご利用いただけます。1-800-632-9700 1. Affiliated providers may or may not have access
(TTY 711）まで、お電話にてご連絡ください。 to your Kaiser Permanente electronic health
한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 records.
서비스를 무료로이용 하실 수 있습니다. 1-800-632-9700
2. These services are available when you see
(TTY 711) 번으로 전화해 주십시오.
Kaiser Permanente providers.
Naabeehó (Navajo) Díí baa akó nínízin:
3. Available for members with HMO, DHMO,
Díí saad bee yáníłti’go Diné Bizaad, saad bee
and high-deductible plans with an HSA, and HMO
áká’ánída’áwo’dé̖ é̖ ’, t’áá jiik’eh, éí ná hól ̖ ó, koj ̖ i’
in-plan tier of a point-of-service plan. The PPO and
hódíílnih 1-800-632-9700 (TTY 711).
POS plans are NOT eligible for the Out-of-Area
न ेप ाल ी (Nepali) ध्यान ि दन हु ोस् : तपा ् ंल े न ेप ाली बोल्न हु ुन्छ benefit coverage. Your specific benefits may vary if
भन े तपा ् ंक ो ननमतत भाषा सहायता स ेव ाह न श ल ु क
् पमा your membership is through the Federal Employee
उपलब्ध छ । 1-800-632-9700 (TTY 711) फोन गनहोस । Health Benefit Program or Medicare. Medicare and
Federal members should consult their Evidence of
Afaan Oromoo (Oromo) XIYYEEFFANNAA:
Coverage (EOC) or FEHB Brochure, respectively.
Afaan dubbattu Oroomiffa, tajaajila gargaarsa
afaanii, kanfaltiidhaan ala, ni argama. 4. Must have a valid prescription on file with a
Bilbilaa 1-800-632-9700 (TTY 711). Kaiser Permanente medical office or through the
Mail Order Pharmacy. Some prescriptions are not
Pусский (Russian) ВНИМАНИЕ:
eligible to be mailed, and we are not able to mail to
eсли вы говорите на русском языке, то вам
the following states at this time: Arkansas, Kansas,
доступны бесплатные услуги перевода. Звоните
Louisiana, North Carolina, Nebraska, Oklahoma,
1-800-632-9700 (TTY 711).
South Carolina, and South Dakota.
Español (Spanish) ATENCIÓN:
5. Choice of providers varies by plan, service
si habla español, tiene a su disposición servicios
area, and availability at the time of selection
gratuitos de asistencia lingüística. Llame al
and is subject to change. Provider and location
1-800-632-9700 (TTY 711).
information is current at the time of publication and
Tagalog (Tagalog) PAUNAWA: Kung nagsasalita ka is subject to change. In an emergency, call 911 or
ng Tagalog, maaari kang gumamit ng mga serbisyo go to the nearest emergency department.
ng tulong sa wika nang walang bayad. Tumawag sa
6. In-network for members on KP Select plans.
1-800-632-9700 (TTY 711).
7. Medicare not accepted at these locations.
Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng
Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành
cho bạn. Gọi số 1-800-632-9700 (TTY 711).
Yorùbá (Yoruba) AKIYESI: Ti o ba nso ede Yoruba
ofe ni iranlowo lori ede wa fun yin o. E pe ero
ibanisoro yi 1-800-632-9700 (TTY 711).
kp.org/getcare 15Kaiser Permanente Colorado
GET CARE FROM
VIRTUALLY ANYWHERE
Get medical advice or have a doctor’s visit — whether you’re at home,
at work, or on the go.
Convenient care options
Chat online 24/7 medical advice Email2
Get medical advice Call the Appointment Message your doctor’s
in real time from a and Advice Contact office any time with
Kaiser Permanente Center to get medical nonurgent questions.
doctor or chat with a guidance any time,
financial counselor or day or night.
pharmacist.
E-visits Scheduled On-demand phone
Fill out an online video and phone & video visits
questionnaire for select visits2 Visit with a doctor any
conditions to receive Save a trip to the time, 24/7, by video or
a care plan or doctor’s office by phone.
medical advice. scheduling a video
or phone visit with
your doctor.3
Accessing your care options
Details about accessing your care options
are at kp.org/getcare or on our mobile app.
MEMBER
SERVICES 24/7 Medical Advice
303-338-3800 303-338-4545 or 1-800-218-1059 (TTY 711).
or 1-800-632-9700 For appointments call Monday-Friday, 6 a.m.-7 p.m.
TTY 711
kp.org
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