About Us A leading provider of residential, dementia, nursing and home care across the south of England - Care South
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
About Us
A leading provider of residential, dementia,
nursing and home care across the south of England
Issue 15 | Winter 2019/20
Bournemouth Rugby Club players visit Castle Dene care home - Featured on page 14
About Us
In this issue... Welcome
from Simon Bird,
Chief Executive
Crewkerne Home Care Office of Care South
celebrates 20th anniversary 4
Kenwith Castle care home The second half of 2019 has been every bit as exciting as the
rated ‘outstanding’ by CQC 6 first half! Our programme of continued investment in our
buildings, our procedures and our people has reaped further
reward with another home - Kenwith Castle, near Bideford -
A few words from Aaron Whitehead, being rated “Outstanding” by the Care Quality Commission.
our Director of Residential Care 7 We are all very keen to see other homes and home care offices
follow suit.
As ever, residential and home care are not without their fair
Fundraising for great causes 8 share of challenges - never more so than at St Martins Grange
in Gillingham. In recent months, the home has benefitted from
new local management and a significant refurbishment. We will
Queensmead care home helps turn be relaunching the home early in the new year to highlight the
Christchurch ‘Dementia Friendly’ 9 excellent care we offer in North Dorset.
In September, we purchased a former hospice overlooking
Brownsea Island and Poole Harbour. Refurbishment work will
Animal antics in our homes 10 start in the spring of 2020 to create a 40-bed home in this
stunning location. We anticipate being in a position to open
this very special new home early in 2021. It will be known as
Marjorie House after Marjorie Lewis-Manning who was a local
AFC Bournemouth partnership 12
businesswoman and dedicated fundraiser.
Investment in all our homes is continuous and we are currently
Plenty of green fingers in our sunflower midway through an extensive programme of refurbishment and
growing competition 14 redecoration of our existing homes.
Our engagement with local communities surrounding our
homes and home care offices is stronger than ever…many of
Bournemouth Rugby Club players visit our staff have raised funds for local charities and good causes.
Castle Dene care home 14 Dementia Friends are becoming more involved with our homes
and, as ever, we are immensely proud of our volunteer groups
at a local level. Our partnership with AFC Bournemouth enters
Your guide to choosing care 15 its sixth year and the frequent visits to our Dorset homes are an
important and eagerly awaited fixture each week.
Activities remain an important part of daily life for our
We’re here to help 16 residents and it is always pleasing to see such a wide variety of
entertainment in all our homes.
As always, our Values of Honesty, Excellence, Approach, Respect
and Teamwork remain at the HEART of everything that we say
and do, and everyone at Care South is dedicated to providing
the very best care possible to all our residents and clients. Their
relentless hard work can never be taken for granted.
3
A few words from Carolyn Collins,
our Director of Home Care
Caring for people in their own homes can present unique challenges, which is why it is vital to have the right
tools to support an independent lifestyle. Thanks largely to fundraising efforts, Home Care has now bought a
Raizer lifting chair for each of the three offices, which cover Bath and North East Somerset, Bournemouth and
Christchurch, and Somerset and West Dorset. This is an invaluable tool to assist care assistants when people have
fallen and are uninjured, but unable to get up without assistance. This will also help to reduce the strain on the
under-pressure ambulance service.
As you will see on this page, we have also been celebrating milestones in Home Care. In September, the
Crewkerne office marked 20 years of caring for people in their homes. This was something we celebrated with the
most important people in Home Care, the clients, delivering more than 200 handmade cupcakes to them.
Here’s to the next 20 years!
Crewkerne Home Care office
celebrates 20th Anniversary
Care South’s Home Care has celebrated the 20th anniversary of
its Crewkerne office by inviting 50 special guests to a celebratory
lunch. Past employees, colleagues from other care agencies, the
local authority and community services, as well as suppliers, all came
together to reminisce about the office and its success. This followed an
earlier celebration in July when they marked the occasion with their
clients by holding an afternoon tea event.
Since it opened its doors, a large number of innovative care and
support services have been run from the office, as well as standard
home care, including night response, home from hospital support,
prevention of admission to hospital, reablement, general home
support, care line response, extra care housing support and the
company’s Care South Select services for self-funding clients. The
office has close links with the community and also works with the
local police and fire service to keep vulnerable people in the area safe.
4
Sweet treats to
help clients join
the Home Care
celebrations
Care South’s Home Care service
handed out more than 200 homemade
cupcakes to their home care clients
as the Crewkerne office celebrated its
20th anniversary.
Emily Chastey, who is Head Chef at
Alexandra House care home in Poole,
baked the cakes, which were given to
clients in their homes. Emily, who also
baked a special anniversary cake for
the 20th year celebration last month,
called in the support of Carolyn Collins,
Director of Home Care, and Home Care
Operations Manager Lyn Couldwell to
individually box the cupcakes.
Carolyn Collins said: “We thought
this would be a great way
to celebrate our milestone
with the people who have
helped make the past 20
years so special – our clients.
We are now looking forward
to maintaining our quality
and often-vital services
and looking forward to
what the next 20 years will
bring. Special thanks must
go to Chef Emily, who went
the extra mile to bake and
decorate 220 cupcakes by
hand.”
5
Kenwith Castle
care home rated
‘Outstanding’ by CQC
Staff at Kenwith Castle are celebrating after being
given the highest overall rating by inspectors
CQC gave the North Devon home the highest overall rating for its “high-quality, person-centred care”. Kenwith Castle Home
Manager Rae Vanstone said: “I’m very proud of the work that has gone into achieving this rating from CQC. This was a
team effort; it would not be possible to offer the ‘Outstanding’ care without an outstanding team. We now look forward to
continuing that high standard of care for the most important people at Kenwith Castle, the residents.”
Care South’s Director of Residential Care, Aaron Whitehead, said: “It is great to see inspectors recognising the
‘Outstanding’ standards at another Care South home. The rating is a great achievement for the
team at Kenwith Castle and I’d like to thank them for their hard work and passion to provide
excellent care.”
6
A few words from Aaron Whitehead,
our Director of Residential Care
It has been an exciting year for the care teams here at I’m also proud to see the great fundraising work
Care South, with many having their passion and hard that has been going on both inside and out of the
work rewarded by inspectors – none more so than the homes. Staff regularly put on coffee mornings and
team at Kenwith Castle who, as you will see on this activities for charities, while some have even gone so
page, achieved the highest rating of ‘Outstanding’. far as competing in marathons or a 70-mile ‘Ironman’
triathlon for dementia and Alzheimer’s causes.
As a not-for-profit organisation, we put people ahead
of profits and that is shown in the inspectors’ reports, It’s thanks to this community spirit and passion to
who regularly point out how carers will go above and improve the lives of others that Care South can offer
beyond to make residents’ transition to their new such a high level of person-centred care.
home as comfortable as possible.
7
Fundraising for great causes £
Angie l’Anson, who was a registered nurse
at Care South’s St Martins Grange care
home before being promoted to Regional
Support Manager, took on the gruelling
26-mile Bournemouth Marathon in aid of
Alzheimer’s Society.
Angie said: “Alzheimer’s Society not only offers help
and support to those with Alzheimer’s, but all forms of
dementia and also the families and those around them
Angie l’Anson, who are impacted.”
Regional Support Manager
That followed Emma Cotton and Natalie
Hosking, of Alexandra House care home,
walking 8km along Bournemouth’s coastline
in Alzheimer’s Society Memory Walk.
Emma Cotton, Home Manager, said: “The aching
feet were worth the money that we raised for such a
worthwhile charity who work to find a cure for all kinds
Emma Cotton & Natalie of dementia.”
Hosking, Alexandra House
Not content with just running, the
Home Manager at Dorset House, Debbie
Preston, raised nearly three times her
fundraising goal when she competed in
the Weymouth Ironman challenge.
Debbie swam 1.2 miles in open water, cycled 56
miles, and ran 13.1 miles during the challenge, raising
hundreds of pounds for Dementia UK.
Debbie Preston,
Dorset House
8
Queensmead care home
helps turn Christchurch
‘Dementia Friendly’
Home Manager Tracey Walker and Deputy Manager
Anne Tarum went along to the Christchurch Dementia
Friendly Community Alliance launch event at The Kings
Arms Hotel Pavilion to share how the Queensmead
home helps people with dementia.
Tracey said: “A ‘Dementia Friendly’
community will give individuals the tools
to enable all those who are affected to feel
supported, understood and empowered to
live their lives as they choose.”
£
Dementia Friends donate £600 to St Martins Grange
St Martins Grange care home will be putting on Home Manager Stanley Haruzivishe said: “We
special dance sessions for residents of the care home are extremely grateful for the money
and members of the local community thanks to
support from a Dementia charity.
donated by Dementia Friends. We put on
regular activities to help keep residents
Dementia Friends Gillingham presented a cheque
active and engaged, and this money will
for £600 to the care home, which will go towards the
fortnightly ‘Movement to Music’ sessions in The Circle, go a long way. We like to be part of the
St Martins Grange, run by Paris Helen. Gillingham community, so the Movement
Gillingham Mayor Barry Von-Clemens joined staff,
to Music sessions are a great opportunity
residents and representatives from Dementia Friends to welcome people into St Martins Grange
for the cheque presentation at the home, and also and engage with residents.”
joined residents for a dance in The Circle.
9
Care South and
AFC Bournemouth
community partnership
Care South is celebrating the
6th year of its partnership with AFC
Bournemouth Community Sports Trust
The partnership with the Trust enables residents, Home Care clients and staff to get
involved in a variety of activities including meeting players, coffee mornings, walking
football and visits to the Vitality Stadium.
Since signing up, the partnership has gone from strength to strength and sees members
of the Trust regularly visiting Care South’s 13 homes across Dorset, running sessions for
residents including seated football and ball skills.
The club also puts on a coffee morning at the Vitality Stadium for residents and guests
each year. While Richard, a resident at Castle Dene, was invited to be a flagbearer at one
of the club’s home Premier League matches. Richard has been an AFC Bournemouth
supporter his whole life and used to be a volunteer on match days at the club.
10Steve Cuss, Head of Community
at the Trust, said: “It’s a really
good, strong relationship
we have with Care South
and we are very proud
to continue such a great
partnership. The sessions
we run aim to improve
physical and emotional
health and fitness, as
well as promoting social
interaction. The special
events provide a good
opportunity for residents
to come out of their
normal environment,
socialise and reminisce.”
Residents enjoyed some festive entertainment during the annual
coffee morning at the Vitality Stadium in December.
A highlight of the year, residents from nine care homes in
Bournemouth, Poole, Christchurch and Ferndown, as well as some
Home Care clients, were invited to the stadium where there was
entertainment, including Christmas carols from the schoolchildren
at Avonwood and Talbot primary schools.
Residents were also given the chance to take a behind-the-scenes
look at the stadium.
11Animal antics in our homes
At Care South, we love welcoming guests into the homes to brighten up residents’ days, and they can come in all shapes,
sizes… and species. Research has shown the positive impacts animals can have on people living in care homes, which is
why we, and the residents, love having them around.
Talbot View, in Bournemouth, Elvis has left the building! Residents
welcomed some exotic animals to and staff at St Ives House, near
the care home, such as this corn Ringwood, got up close to the visitors
snake, to mark World Animal Day. from Hawks in the Forest, who brought
along their owls Elvis, Chico and Ed.
When Marin met Biscuit… Marin and owner Jan,
from Caring Canine visited the residents of Elizabeth
House in Poole. Marin even got to meet Care South’s
very own pet therapy dog ‘Biscuit’.
12Residents at Maiden Castle House in
Dorchester were keen to get some pets for
the care home, so they loved it when they
were introduced to their new rabbits.
Invasion of the Alpacas! Kenwith Castle
were paid a visit by Devon-based Cadenza
Alpacas. The guests were walked around
the home to meet residents.
Two residents at Kenwith Castle who were
accomplished horse women got to reminisce
about their stable days during a day out to
The Calvert Trust stables in North Devon.
13Plenty of green fingers
in our sunflower
growing competition
Residents at many of Care South’s homes put
on their gardening gloves to take part in a
nationwide sunflower growing competition.
The competition, in association with Premier
Foods, was open to all care homes and saw one
resident at St Ives House, Norman, growing a
sunflower that reached a whopping 223cm.
Residents at Fremington Manor also took part in Bournemouth Rugby Club
the Bisto Sunflower Growing competition. The
seeds were planted in late spring and everyone players visit Castle Dene
enjoyed watching them grow over the summer as
part of their Monday morning gardening club. care home
Although summer has long since passed, the
residents said they will continue to To mark the Rugby World, Castle Dene care home
enjoy growing what they can, and welcomed Bournemouth Rugby Club (BRFC) to visit
look forward to planting more residents and take part in a morning of activities.
sunflowers in 2020.
Players from the first team joined the carers and
residents at the Bournemouth care home in Throop
Road, where they took part in games with the residents
that were designed to allow everyone to get involved,
regardless of their ability.
A Castle Dene spokesperson said: “It was brilliant.
One of our residents used to play rugby
and he was quite proud of the fact he
has cauliflower ears. As well as signing
balls, the team also donated raffle prizes,
and invited residents to one of their
matches. We’d like to thank the players
for volunteering their time and for their
generosity.”
PHOTO CREDIT: Pictures on this page and front cover
courtesy of the Daily Echo Bournemouth.
14Your guide to choosing care
As a not-for-profit charity with care at the centre of everything we
do, our staff will always go the extra mile to help you feel at home.
However, you still need to be sure you are picking the right care
home for you.
Here are five steps to help you find your new home:
Need a little extra
1 Research
It’s important to look at all the options. Different
care homes have different facilities and offer
different ranges of care. Care South has residential
care homes across the south which offer a mix of
help at home?
Care South’s Home Care service offers
a personalised, flexible service to meet a
range of care and support needs aimed
residential, dementia and nursing care, as well as
at improving the quality of life for people
close-care cottages and apartments for those who
of all ages.
are looking for independence with a little bit of
extra support when needed. Well-trained staff can help with
2
everything from personal and night care
Get the details to general support and companionship.
Contact the homes and ask for a brochure to find They can help you around your home
out more information. It is difficult for care homes with some light cleaning and even
to tell you the exact price of their services until they assist with your weekly shop, preparing
have made a full assessment, but they should be meals or accompanying you to and from
able to tell you their price ranges. hospital and other appointments. We also
3
provide life skills support such as cooking
and using modern technology.
Book your visit
Make sure you visit the care homes you are
considering. Try to compare areas such as facilities,
staff, meals and activities, as well as the
atmosphere and the friendliness of the staff.
4
Explore your needs
Once you have picked a home, book a time for an
assessment. Everyone’s needs are different and
care homes will want to ensure they are fully aware
of your needs and requirements to offer the best
blend of independence and person-focus support.
Care South works with every family to discover your
individual needs, helping to make the process as
smooth as possible.
5
Easing your move
Care South encourages residents to bring their
favourite furniture and possessions with them to
help create familiar and comfortable surroundings.
The care teams are keen to work with families closely
to make it as easy and comfortable as possible.
15We’re here to help
Whether you’re looking for care in your own home, a short respite stay or a new home,
we offer a warm welcome, comfort and peace of mind.
We have locations throughout the south of England:
Residential R Dementia D Nursing N
DORSET Elizabeth House R D St Martins Grange R D NORTH DEVON
Dolbery Road, Parkstone, Poole Fern Brook Lane, Gillingham
Alexandra House R D Fremington Manor R N
BH12 4PX | 01202 744545 SP8 4QD | 01747 834020
88a Alexandra Road, Fremington, Barnstaple
elizabethhouse@care-south.co.uk stmartinsgrange@care-south.co.uk
Parkstone, Poole EX31 2NX | 01271 377990
BH14 9EW | 01202 747001 Fairlawn R D Talbot View R D fremingtonmanor@care-south.co.uk
alexandrahouse@care-south.co.uk St Mary’s Road, Ferndown 66 Ensbury Avenue,
Buxton House R D
BH22 9HB | 01202 877277 Ensbury Park, Bournemouth Kenwith Castle R D
fairlawn@care-south.co.uk BH10 4HG | 01202 537571 Abbotsham, Bideford
423b Radipole Lane,
Weymouth Maiden Castle House R D talbotview@care-south.co.uk EX39 5BE | 01237 470060
DT4 0QJ | 01305 760834 12-14 Gloucester Road, Dorchester kenwithcastle@care-south.co.uk
DT1 2NJ | 01305 251661 Wickmeads R D
buxtonhouse@care-south.co.uk
Wickmeads Road,
maidencastlehouse@care-south.co.uk
Castle Dene R D Southbourne, Bournemouth
Throop Road, Bournemouth Queensmead R D BH6 4LG | 01202 436490
BH8 0DB | 01202 397929 1 Bronte Avenue, Christchurch wickmeads@care-south.co.uk
castledene@care-south.co.uk BH23 2LX | 01202 485176 WEST SUSSEX
queensmead@care-south.co.uk
Dorset House R D SOMERSET Sussexdown R D N
Coles Avenue, St Ives House R D Beauchamp House R N Washington Road,
Hamworthy, Poole Horton Road, Ashley Heath Hatch Beauchamp, Taunton Storrington
BH15 4HL | 01202 672427 BH24 2EE | 01425 481220 TA3 6SG | 01823 481500 RH20 4DA | 01903 744221
dorsethouse@care-south.co.uk stiveshouse@care-south.co.uk beauchamphouse@care-south.co.uk sussexdown@care-south.co.uk
INDEPENDENT LIVING
Beauchamp Gardens Kenwith Castle Gardens St Ives Place Strome Park
Hatch Beauchamp, Abbotsham, Bideford, Horton Road, Ashley Heath, Washington Road, Storrington,
Taunton TA3 6SG North Devon EX39 5BE Dorset BH24 2EE | 01425 481220 West Sussex RH20 4DA | 01903 744221
01823 481500 01237 470060 stiveshouse@care-south.co.uk sussexdown@care-south.co.uk
HOME CARE OFFICES
Bournemouth & Christchurch West Dorset & South Somerset Bath & North East Somerset
Castle Dene, Throop Road, Bournemouth 4a The Linen Yard, South Street, Crewkerne 3 The Office Village, Roman Way,
BH8 0DB | 01202 394000 TA18 8AB | 01460 270500 Peasedown St John, Bath BA2 8SG
hcbournemouth@care-south.co.uk hccrewkerne@care-south.co.uk 01761 422920 | hcbanes@care-south.co.uk
To arrange a visit, request a brochure or find out more, contact us
care-south.co.uk | 01202 712400 | info@care-south.co.uk
Registered Charity No. 1014697You can also read
