FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca

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FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
PROGRAMS
 AND SERVICES
     FOR
 SENIORS
2020   Edition
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
This is a Gouvernement du Québec publication.

This guide is available for download on the government’s official website (Québec.ca)
at Québec.ca/aines.

The information in the guide was verified in July 2019, but the programs and services
mentioned are subject to change at any time.

The information provided in this publication has no legal value.

Any reproduction for commercial purposes is prohibited without prior permission
from the Ministère du Travail, de l’Emploi et de la Solidarité sociale. For more
information about management of Gouvernement du Québec copyrights, visit
www.droitauteur.gouv.qc.ca.

ISBN : 978-2-550-85108-0 (PDF)

Legal deposit – Bibliothèque et Archives nationales du Québec, 2019

© Gouvernement du Québec, 2019
All rights reserved for all countries.

Translated from the original French.
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
FOREWORD

The purpose of this guide is to inform seniors and their families
about the main government programs and services available to
them. Information about each program and service is provided
under the headings Description, Target group, What to do,
When, Who to contact and Note.

The information contained in this guide provides an overview
of the government program or service concerned and is
intended to help you determine whether it applies to you.
To obtain additional information, see the “Who to contact”
section.

The current PDF version of the guide has a number of
advantages: the table of contents enables direct access to the
individual articles; links in the text provide immediate access
to additional information; the layout has been optimized for
printing on a standard printer.

If you would like to print specific pages of the guide, you can
go to a Services Québec office, where you will have access to
a computer and a self-service printer.

The Web version of the guide provides additional information
on the various topics. It is available, along with the PDF version
of the guide, in Québec.ca at Québec.ca/aines.

For any information about Gouvernement du Québec
programs and services, visit the Services Québec website at
Québec.ca/services-quebec or call 418-644-4545 (Québec region),
514-644-4545 (Montréal region) or 1-877-644-4545 (elsewhere
in Québec).

We wish to thank our colleagues at the government
departments and bodies concerned, without whom this guide
would not have been possible.

                                                                     III
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
TABLE OF CONTENTS

FOREWORD                                                   III
HEALTH AND SOCIAL SERVICES                                  1
     Access to your medical record                          1
     Complaints about health and social services            2
     Devices that compensate for a physical deficiency      2
     Flu vaccinations                                       3
     Health services covered outside Québec                 3
     Hearing aids                                           4
     Info-Santé 811 and Info-Social 811                     4
     Optometric services                                    5
     Registering for a prescription drug insurance plan     5
     Visual aids                                            6

HOME HELP                                                   7
     Financial assistance for domestic help services        7
     Home care support services                             8
     Meals on Wheels                                        8

HOUSING                                                     9
                                                            9
                                                            9
                                                           10
                                                           11
                                                           11
                                                           12
                                                           12
                                                           13
                                                           14

TRANSPORTATION                                             15
     Ambulance transportation for people age 65 or older   15
     Disabled parking permit                               16
     Driving ability and mandatory medical examinations    17
     Eligibility for paratransit                           18

IV
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
JUSTICE                                                                                           19
  Complaints and investigations in case of violation of rights and freedoms                       19
  Grandparents’ rights of access to their grandchildren                                           20
  Making or amending a will                                                                       20
  Power of attorney                                                                               21
  Prearranged funeral services contracts and prepurchased sepulture contracts                     21
  Protection mandate                                                                              22
  Protective supervision of persons of full age                                                   22
  Resources for seniors experiencing abuse                                                        23
  Search for a protection mandate by the Barreau du Québec                                        23
  Search for a protection mandate by the Chambre des notaires                                     24

TAX CREDITS                                                                                       25
  Income Tax Assistance – Volunteer Program                                                       25
  Independent living tax credit for seniors                                                       26
  Senior assistance tax credit                                                                    27
  Solidarity tax credit                                                                           27
  Tax credit for caregivers                                                                       28
  Tax credit for home-support services for seniors                                                29
  Tax credit for medical expenses                                                                 29
  Tax credit for respite of caregivers                                                            30
  Tax credit for seniors’ activities                                                              31
  Tax credit for volunteer respite services                                                       32

OTHER TOPICS                                                                                      33
  Pensions from a foreign country                                                                 33
  Retirement pension under the Québec Pension Plan                                                33
APPENDICES                                                                                        35
  OTHER GOVERNMENT PROGRAMS                                                                       35
      Age-Friendly Municipalities Initiative                                                      35
      Age-Friendly Québec Program                                                                 35
      Programme Initiatives de travail de milieu auprès des aînés en situation de vulnérabilité   35

  GOVERNMENT OF CANADA PROGRAMS, SERVICES AND BENEFITS                                            35
  GOUVERNEMENT DU QUÉBEC SERVICES                                                                 35
      Services Québec                                                                             35
      Commission des droits de la personne et des droits de la jeunesse                           35
      Commission des services juridiques                                                          36
      Curateur public du Québec                                                                   36

                                                                                                   V
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
Directeur de l’état civil                                      36
        Local community service centres                                36
        Ministère de la Justice                                        36
        Ministère des Transports                                       36
        Office de la protection du consommateur                        36
        Office des professions du Québec                               36
        Protecteur du citoyen                                          36
        Régie du bâtiment du Québec                                    36
        Register of Personal and Movable Real Rights                   36
        Retraite Québec                                                37
        Secrétariat aux aînés                                          37

     COMMUNITY ORGANIZATIONS                                           37
        Association des grands-parents du Québec                       37
        Association québécoise des centres communautaires pour aînés   37
        Réseau FADOQ                                                   37

     OTHER USEFUL REFERENCES                                           37
        Chambre des notaires                                           37
        Éducaloi                                                       37
        Pair program                                                   37
        Réseau d’information des aînés et aînées du Québec             37

VI
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
HEALTH AND SOCIAL SERVICES

Access to your medical record                                       „ Who to contact
Commission d’accès à l’information du Québec                        For more information, contact the body or enterprise in
                                                                    question or the Commission d’accès à l’information.
„ Description
All institutions in the public-sector health and social services    You can reach the Commission by calling one of the following
network and private-sector enterprises that hold your medical       numbers:
record are required to respond to your request to view its          Québec region: 418-528-7741
contents. A medical record consists of documents concerning         Montréal region: 514-873-4196
any information of a medical or social nature. A medical record     Elsewhere in Québec: 1-888-528-7741 (toll free)
is treated as confidential.
                                                                    To find out more about access to a medical record
„ Target group                                                      held by a public body or a private enterprise, or for
Anyone with a medical record, or their legal representative,        a model request for access to personal information,
or anyone authorized by law to access another person’s file         visit the Commission d’accès à l’information website at
(subject to certain conditions).                                    www.cai.gouv.qc.ca.

                                                                    The Commission’s website also provides a model application
„ What to do                                                        for review (in the case of a public institution) and a model
To consult your medical record, submit a written request to         application for the examination of a disagreement (in the case
the person in charge of access to the documents held by the         of a private institution).
public body or private enterprise in question. Access to your
record is free of charge; however, a fee may be charged for the
reproduction of documents (photocopies). The list of persons
in charge of access to documents held by public bodies is
available on the Commission d'accès à l'information du Québec
website.

„ When
You can submit a request for access to your medical record at
any time. The person in charge of access to documents held
by a public body must respond to your request within 20 days
following its receipt. However, that period may be extended
for 10 days if the person in charge notifies you beforehand.
The person in charge of access to documents held by a private
enterprise has 30 days to respond to your request following its
receipt. In both cases, failure to respond by the expiry of these
time periods is equivalent to a refusal.
In the event of a refusal to allow you access to your medical
record, you may apply to the Commission d’accès à l’information
for a review of the decision. The application must be made, in
writing, within 30 days following the date of the decision of
the person in charge at the public body or private enterprise
or the expiry of the time granted to the person in charge for
processing a request for access.

                                                                                                                                1
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
Complaints about health and social services                            Devices that compensate for a physical
Ministère de la Santé et des Services sociaux                          deficiency
„ Description                                                          Régie de l’assurance maladie du Québec
Anyone who believes they have been wronged or is dissatisfied          „ Description
with the services provided by a health and social services             The Program for Devices That Compensate for a Physical
institution can express their dissatisfaction or file a complaint,     Deficiency provides, free of charge, devices that compensate
orally or in writing, with the service quality and complaints          for a person’s motor impairment.
commissioner. The institution’s users’ committee or the
regional complaint assistance and support centre can help              The devices covered by the program are orthoses, prostheses,
users with the complaint process.                                      ambulation aids (for example, a cane), standing aids, locomotor
Any case of maltreatment of a user may also be reported to             assists (such as a wheelchair) and posture assists (devices that
the service quality and complaints commissioner.                       support the body in a seated position to help a person use a
                                                                       locomotor assist).
„ Target group
All users of health or social services or their representatives, the   „ Target group
heirs or legal representatives of deceased users and anyone            Persons insured under the Québec Health Insurance Plan who
who wishes to report a situation to the service quality and            have a physical deficiency within the meaning of the Regulation
complaints commissioner.                                               respecting devices which compensate for a physical deficiency.

„ What to do                                                           „ What to do
Contact Services Québec to obtain the contact information for          To obtain an orthosis, a prosthesis, an ambulation aid or a
the service quality and complaints commissioner or the user            standing aid, you must have a prescription from an orthopedist,
assistance and support resources in your region.                       a physiatrist, a neurologist, a neurosurgeon, a rheumatologist
                                                                       or a geriatrician indicating your need. You must then contact a
„ Who to contact                                                       public facility or a private laboratory authorized by the Régie
To contact Services Québec, call one of the following numbers:         de l’assurance maladie du Québec.
Québec region: 418-644-4545
Montréal region: 514-644-4545                                          To apply for a locomotor or posture assist, you must contact
Elsewhere in Québec: 1-877-644-4545 (toll free)                        a physical impairment rehabilitation facility authorized
                                                                       by the Régie and go there with a medical prescription. A
Persons with a hearing or speech impairment (TTY):                     multidisciplinary team will evaluate your needs, determine
1-800-361-9596 (toll free)                                             the device that is appropriate for you and provide you with
                                                                       the insured services to which you are entitled.
To find out more about the system for the examination of
complaints concerning the health and social services network,
visit the “Health” section of Québec.ca.
                                                                       „ Who to contact
                                                                       For more information ab out the Program for
                                                                       Devices That Compensate for a Physical Deficiency,
                                                                       visit the Régie de l’assurance maladie website at
                                                                       www.ramq.gouv.qc.ca.

                                                                       To find out how to contact an authorized public facility or a
                                                                       private laboratory in your region, call the Régie de l’assurance
                                                                       maladie at one of the following numbers:
                                                                       Québec region: 418-646-4636
                                                                       Montréal region: 514-864-3411
                                                                       Elsewhere in Québec: 1-800-561-9749 (toll free)

2                                                                                                      HEALTH AND SOCIAL SERVICES
FOR SENIORS PROGRAMS AND SERVICES - 2020 Edition - Québec.ca
Flu vaccinations                                                    Health services covered outside Québec
Ministère de la Santé et des Services sociaux                       Régie de l’assurance maladie du Québec
„ Description                                                       „ Description
A flu vaccination, or flu shot, is recommended as the best          The Régie de l’assurance maladie du Québec reimburses outlays
means of protecting oneself against the flu, an infection that      for professional services rendered by physicians, dentists or
spreads easily and can have serious consequences. The flu           optometrists outside Québec, provided the same services are
vaccine is safe. It is offered free of charge to people age 75      covered in Québec. The cost paid for services is reimbursed up
and older and people 6 months of age and older who have a           to the rates in effect in Québec, even if the insured person paid
chronic illness. Annual vaccinations are given because the flu      more. That is why it is important to take out private insurance
viruses constantly change and the effectiveness of the vaccine      covering all or part of the costs that the Régie does not cover.
fades over the year following vaccination.                          Hospital services covered include services received during a
„ Target group                                                      hospital stay or at a hospital outpatient clinic.
Anyone who wants to reduce the risk of catching the flu or          You are not required to pay for insured hospital services you
prevent complications associated with influenza infection. The      receive elsewhere in Canada, because their cost is paid in full
flu vaccine is particularly recommended for people who are at       by the Régie under an interprovincial agreement. To receive
a higher risk of being hospitalized for the flu due to their age    services, all you have to do is show your Health Insurance Card,
or health (including children under 6 months of age). It is also    which must be valid
recommended for people who live in the same household               For hospital services received outside Canada, the Régie
as a person at higher risk of being hospitalized, caregivers to     reimburses, at pre-set rates, the cost of services received as a
such persons, pregnant women in their 2nd or 3rd trimester          result of a sudden illness or an accident, as follows:
and health care workers.
                                                                     • A maximum of C$100 per day for hospitalization
„ What to do                                                         • Up to C$50 per day for health care received at a hospital
To be vaccinated, contact your local community service centre          outpatient clinic
(CLSC), your family physician or a medical clinic. To find out
where to get vaccinated, you can also visit the website of          The Régie also reimburses up to C$220 per hemodialysis
your integrated health and social services centre (CISSS) or        treatment and the required medication, regardless of whether
integrated university health and social services centre (CIUSSS).   the person is hospitalized.

„ When                                                              „ Target group
A vaccination campaign is held annually, generally beginning in     Anyone holding a valid Health Insurance Card who received
early November. However, the flu vaccine can be administered        health services covered by the Québec Health Insurance Plan
throughout the flu season (fall and winter). It generally takes     outside Québec.
around two weeks for the vaccine to be fully effective.
                                                                    To retain your health insurance coverage, you must be present
„ Who to contact                                                    in Québec 183 days or more, whether consecutive or not, per
To find out how to contact the CLSC for your region or for          calendar year (January 1 to December 31). Proof is required.
more information about the Flu Vaccination Program, visit the       Absences of 21 consecutive days or less are not considered in
“Health” section of Québec.ca or call Services Québec at one        the calculation of the 183 days.
of the following numbers:
                                                                    „ What to do
Québec region: 418-644-4545
                                                                    To apply for a reimbursement of the expenses paid, complete
Montréal region: 514-644-4545
                                                                    the Application for Reimbursement – Healthcare Services Covered
Elsewhere in Québec: 1-877-644-4545 (toll free)
                                                                    Outside Québec form, attach the originals of all requested
Persons with a hearing or speech impairment (TTY):                  invoices and receipts, and send the form and documents to
1-800-361-9596 (toll free)                                          the Régie.

                                                                    „ When
                                                                    As of the date you received the services, you have one year to
                                                                    apply for a reimbursement for medical, dental or optometric
                                                                    services, and three years to apply for a reimbursement for
                                                                    hospital services.

                                                                    „ Who to contact
                                                                    You can download the application for reimbursement
                                                                    form from the Régie de l’assurance maladie website at
                                                                    www.ramq.gouv.qc.ca.

HEALTH AND SOCIAL SERVICES                                                                                                         3
You can also obtain the application form or get more
information by calling the Régie at one of the following
                                                                    Info-Santé 811 and Info-Social 811
                                                                    Ministère de la Santé et des Services sociaux
numbers:
Québec region: 418-646-4636                                         „ Description
Montréal region: 514-864-3411                                       Info-Santé 811 and Info-Social 811 are free, confidential
Elsewhere in Québec: 1-800-561-9749 (toll free)                     telephone consultation services. Through the Info-Santé 811
                                                                    services, a health professional can be reached at any time
Send the required documents and duly completed form to
                                                                    for advice or information about a non-urgent health issue.
the following address:
                                                                    The Info-Social 811 service makes it possible to consult a
Service de l’application des programmes Q022                        psychosocial intervention worker.
Régie de l’assurance maladie du Québec
C. P. 6600                                                          Info-Santé 811 does not replace emergency services. In the
Québec (Québec) G1K 7T3                                             event of an emergency, it is important to go to a hospital
                                                                    emergency room or call 911 for assistance. Info-Santé can help
                                                                    you determine whether it is an emergency or not.
Hearing aids
Régie de l’assurance maladie du Québec                              „ Target group
„ Description                                                       Anyone in Québec who has a health or psychosocial problem.
The Hearing Devices Program enables people with a hearing
deficiency to obtain devices to improve their hearing. They may     „ What to do
need a hearing aid or an assistive listening device (for example,   You can contact Info-Santé 811 and Info-Social 811 by telephone
a telephone with amplifier) to compensate for problems that         or, if you have a hearing or speech impairment, via the Bell
persist despite the use of an aid.                                  Relay service (dial 711).
„ Target group
Persons insured under the Québec Health Insurance Plan who          „ When
have a hearing deficiency within the meaning of the Regulation      Info-Santé 811 and Info-Social 811 services are available
respecting hearing devices and insured services.                    24 hours a day, 7 days a week.

„ What to do
                                                                    „ Who to contact
To benefit from the Hearing Devices Program, you must:
                                                                    You can reach Info-Santé 811 and Info-Social 811 by dialling
    1. Obtain a medical certificate from an ear, nose and throat    811. Info-Santé 811 and Info-Social 811 services are currently
       (ENT) specialist (otorhinolaryngologist) confirming the      available in all regions of Québec except the Cree territory
       hearing loss and indicating whether or not it is permanent   of James Bay and Nunavik. If you have a hearing or speech
                                                                    impairment, dial 711.
    2. Obtain an audiogram and an attestation of the need for
       a hearing device from an ENT specialist or an audiologist    For more information about Info-Santé 811 and Info-Social 811
       following an evaluation of your hearing loss                 services, visit the “Health” section of Québec.ca.
    3. Depending on the type of device needed, go to either
       a hearing aid acoustician or a distributor of assistive
       listening devices and provide the documents that you
       have obtained
„ Who to contact
For more information about the Hearing Devices Program,
visit the Régie de l’assurance maladie du Québec website at
www.ramq.gouv.qc.ca.
For more information about the required documents, call the
Régie at one of the following numbers:

Québec region: 418-646-4636
Montréal region: 514-864-3411
Elsewhere in Québec: 1-800-561-9749 (toll free)

4                                                                                                  HEALTH AND SOCIAL SERVICES
Optometric services                                                Registering for a prescription drug
Régie de l’assurance maladie du Québec                             insurance plan
„ Description                                                      Régie de l’assurance maladie du Québec
The Optometric Services Program provides seniors with              „ Description
certain services paid for by the Régie de l’assurance maladie      There are two types of prescription drug insurance plans in
du Québec. For example, a senior can consult an optometrist        Québec: a public plan and private plans. The public plan is
for a full eye examination, be treated for a sudden eye problem    administered by the Régie de l’assurance maladie du Québec.
such as conjunctivitis, or obtain a prescription for eyeglasses    Private plans are managed by private insurance companies.
or contact lenses following an examination.
                                                                   Before age 65, all residents of Québec who are eligible for a
„ Target group                                                     private group insurance or employee benefit plan must join
Persons insured under the Québec Health Insurance Plan who         that plan. They must also provide coverage under that plan
are in any of the following situations:                            for their spouse and children, if they are not already covered
                                                                   by another private plan.
 • They are age 65 or older.
                                                                   Persons who are not eligible for a private plan on their own or
 • They are age 18 to 64 and have been receiving last-resort       through their spouse must register for the Public Prescription
   financial assistance (or the dependant of a recipient) for at   Drug Insurance Plan.
   least the past 12 consecutive months.
                                                                   As of age 65, persons are automatically registered for the Public
 • They are age 60 to 64 and have been receiving a spouse’s
   allowance for at least the past 12 consecutive months and,      Prescription Drug Insurance Plan. However, if they are eligible
   without this allowance, would be eligible for last-resort       for a private plan, they must choose between being insured:
   financial assistance.                                            • only by the public plan, administered by the Régie
 • They have a visual impairment and are registered with a          • by the public plan (basic coverage), administered by the
   recognized facility specialized in visual aids.                    Régie, and a private plan (supplemental coverage), or
 • They are afflicted by a sudden eye problem.                      • only by a private plan offering at least the basic coverage
                                                                      provided by the Public Prescription Drug Insurance Plan
„ What to do
                                                                   Persons who choose to retain the basic coverage of their private
To obtain any of the services provided by an optometrist free
                                                                   plan, after making sure it is at least equal to that provided by
of charge, simply show the optometrist your valid Health
                                                                   the public plan, must ensure that their spouse under age 65
Insurance Card.
                                                                   and, if applicable, their children are also covered. They must
                                                                   also contact the Régie to cancel their registration for the Public
„ Who to contact                                                   Prescription Drug Insurance Plan.
For more information about the optometric services
covered by the program, visit the “Citizens” section of
the Régie de l’assurance maladie du Québec website at
                                                                   „ Target group
                                                                   Everyone who meets the following eligibility requirements
www.ramq.gouv.qc.ca or call the Régie at one of the following
                                                                   must register for the Public Prescription Drug Insurance Plan:
numbers:
Québec region: 418-646-4636                                         • They are a resident of Québec within the meaning of the
Montréal region: 514-864-3411                                         Health Insurance Act.
Elsewhere in Québec: 1-800-561-9749 (toll free)
                                                                    • They are duly registered with the Régie de l’assurance
                                                                      maladie du Québec pursuant to the Health Insurance Act.
                                                                    • They hold or are eligible to hold a valid Health Insurance
                                                                      Card.
                                                                    • If they are under 65 years of age, they must not be eligible
                                                                      for a private prescription drug insurance plan on their own
                                                                      or through their spouse.
                                                                    • If they are 65 years of age or older, they must not be
                                                                      registered for a private prescription drug insurance
                                                                      plan offering the basic coverage provided by the Public
                                                                      Prescription Drug Insurance Plan.

HEALTH AND SOCIAL SERVICES                                                                                                         5
Persons under 65 years of age who, because of their former
or current employment relationship, usual profession or usual
                                                                     Visual aids
                                                                     Régie de l’assurance maladie du Québec
occupation, are part of a group that offers a group prescription
drug insurance plan offering the basic coverage provided by          „ Description
the public plan and who meet the eligibility requirements            The Visual Devices Program enables people who have low
must join the private plan.                                          vision or are functionally blind to borrow reading, writing
                                                                     and mobility aids, as well as certain aids for daily living. The
„ What to do                                                         program also provides financial assistance for acquiring and
If you are under 65 years of age, you must register with the         looking after a guide dog.
Public Prescription Drug Insurance Plan in one of the following
ways:                                                                „ Target group
    • Use the online “Registration or deregistration” service, on    Persons insured under the Québec Health Insurance Plan who
      the Régie’s website, if your family situation and age allow    have a visual deficiency within the meaning of the Regulation
      you to use this service (clicSÉQUR account mandatory).         respecting hearing devices and insured services.

    • Call the Régie (have your Health Insurance Card on hand).
                                                                     „ What to do
    • Go to a Régie reception desk or service point with your        To borrow a visual device, you must apply to one of the facilities
      Health Insurance Card.                                         recognized by the Régie de l’assurance maladie du Québec
                                                                     that specializes in the rehabilitation of people with a visual
If you are over 65 and previously chose to be covered by a
                                                                     impairment.
private prescription drug insurance plan offering the basic
coverage provided by the public plan but now wish to register        If you are deemed eligible for the program following an
for the public plan, you must either:                                evaluation of your visual impairment and needs, you will
                                                                     receive training in the proper use of your visual device.
    • call the Régie (have your Health Insurance Card on hand), or
    • go to a Régie reception desk or service point with your        „ Who to contact
      Health Insurance Card
                                                                     For more information about the Visual Devices Program,
                                                                     visit the Régie de l’assurance maladie du Québec website at
„ Who to contact                                                     www.ramq.gouv.qc.ca.
For more information about the Public Prescription
Drug Insurance Plan or to find out where the Régie de                To find out how to contact a facility recognized by the Régie
l’assurance maladie offices are, visit the Régie’s website at        de l’assurance maladie, call the Régie at one of the following
www.ramq.gouv.qc.ca or call one of the following numbers:            numbers:

Québec region: 418-646-4636                                          Québec region: 418-646-4636
Montréal region: 514-864-3411                                        Montréal region: 514-864-3411
Elsewhere in Québec: 1-800-561-9749 (toll free)                      Elsewhere in Québec: 1-800-561-9749 (toll free)

To find out more about the registration and deregistration
service, visit the Régie’s website.

„ Note
If you are registered for the Public Prescription Drug Insurance
Plan while being eligible for a private plan, you must repay to
the Régie the cost of any prescription drugs paid for during
the period of non-eligibility for the public plan.

If you fail to comply with the obligation to be covered by a
prescription drug insurance plan, you must pay Revenu Québec
an amount equal to the premium under the public plan for all
of the full months during which you had no coverage.

6                                                                                                     HEALTH AND SOCIAL SERVICES
HOME HELP

Financial assistance for domestic help services                      To receive variable financial assistance in addition to fixed
                                                                     financial assistance, a person must:
Régie de l’assurance maladie du Québec
                                                                      • be 65 years of age or over
„ Description
The Financial Assistance Program for Domestic Help Services           • be 18 to 64 years of age, require domestic help services
enables individuals who meet the eligibility requirements to            and be referred by a local community service centre (CLSC),
receive a reduction in the hourly rate charged when they use            an integrated health and social services centre (CISSS) or
domestic help services. The services must be provided by a              an integrated university health and social services centre
domestic help social economy business recognized by the                 (CIUSSS)
Ministère de la Santé et des Services sociaux.
                                                                     „ What to do
Under the program, a person pays only the difference between
                                                                     To benefit from the program, contact and enter into an
the rate charged by the business and the amount of financial
                                                                     agreement with a domestic help social economy business
assistance granted to the person. The assistance granted is
                                                                     recognized by the Ministère de la Santé et des Services
paid directly to the business that provides the services. The
                                                                     sociaux. Then fill out the Application for Financial Assistance
program offers fixed financial assistance, to which may be
                                                                     and Service Agreement forms and send them to the Service de la
added variable financial assistance.
                                                                     contribution et de l’aide financières at the Régie de l’assurance
Domestic help services covered by the program consist of             maladie du Québec, either directly or through the business.
heavy and light housework. Light housework includes general
upkeep of living areas and equipment used daily, laundering,         „ When
preparation of non-diet meals, grocery shopping and other            You can apply at any time.
errands. Heavy housework includes major cleaning (washing
of walls, ceilings and windows), as well as clearing snow or
leaves from the main access to the home.                             „ Who to contact
                                                                     For more information about the Financial Assistance Program
Fixed financial assistance of $4 for each hour of service rendered   for Domestic Help Services, visit the Régie de l’assurance
is granted to all clients of recognized businesses, regardless       maladie du Québec website at www.ramq.gouv.qc.ca.
of their state of health or income. Variable financial assistance
ranging between $1.46 and $11.68 for each hour of service            To find out how to contact a domestic help social economy
rendered is granted to individuals or families who meet the          business recognized by the Ministère de la Santé et des Services
eligibility requirements. The amount of the variable assistance      sociaux, call the Régie at one of the following numbers:
is added to the fixed financial assistance and is determined on      Montréal region: 514-873-9504
the basis of the income and situation of the individual or family.   Elsewhere in Québec: 1-888-594-5155 (toll free)

„ Target group                                                       Send your forms to the following address:
Varies according to the program component:                           Service de la contribution et de l’aide financières
                                                                     Régie de l’assurance maladie du Québec
 • Single-parent or two-parent families all of whose members         425, boulevard De Maisonneuve Ouest, bureau 213
   are residents or temporary residents of Québec under the          Montréal (Québec) H3A 3G5
   Health Insurance Act
 • People living as a couple who have no children, or people
   living alone who are 18 years of age or older and are
   residents or temporary residents of Québec under the
   Health Insurance Act

HOME HELP                                                                                                                           7
Home care support services                                             Meals on Wheels
Local community service centres                                        Regroupement des popotes roulantes
„ Description                                                          „ Description
The primary purpose of home care support services is to provide        Meals on Wheels is a service that delivers hot meals to homes,
assistance to persons with diminishing autonomy so that they           thereby helping some people remain in their home and
can remain in their own homes for as long as possible. Certain         providing others with respite.
services are also available to informal caregivers who provide
non-professional support, either ongoing or occasional, thus           „ Target group
avoiding or reducing the length of hospital stays and facilitating
                                                                       Seniors, people in convalescence, people with disabilities,
the return home after an illness or surgery. Home care support
                                                                       pregnant women and informal caregivers. Eligibility
services may be provided on a temporary or long-term basis,
                                                                       requirements vary from one Meals on Wheels organization
depending on the person’s needs. Fees may be charged for
                                                                       to the next.
certain services.

Services include:                                                      „ What to do
    • Professional care and services (nursing care, psychosocial       To sign up for the Meals on Wheels service, contact the
      services, occupational therapy, physiotherapy, specialized       Regroupement des popotes roulantes.
      rehabilitation services, nutrition services, medical services,
                                                                       Charges for the service vary from one organization to the next.
      etc.)
    • Personal care services (hygiene, dressing, eating, transfer      „ Who to contact
      or food services, administration of medication, etc.)            For more information about the Meals on Wheels service
    • Services for informal caregivers (supervision, respite, etc.)    or to find the Meals on Wheels branch serving your area,
                                                                       visit the Regroupement des popotes roulantes website at
    • Equipment loans                                                  www.popotes.org.

„ Target group
Varies according to the program component:
    • Persons with a temporary or permanent disability or
      diminishing autonomy who are not admitted to a hospital
      or long-term care facility
    • Informal caregivers to such persons

„ What to do
To apply for home care support services, contact the local
community service centre (CLSC) nearest you.

„ When
You can apply at any time.

„ Who to contact
To find out how to contact the CLSC nearest you, dial 811 or
call Services Québec at one of the following numbers:
Québec region: 418-644-4545
Montréal region: 514-644-4545
Elsewhere in Québec: 1-877-644-4545 (toll free)

Persons with a hearing or speech impairment (TTY):
1-800-361-9596 (toll free)

8                                                                                                                        HOME HELP
HOUSING

Cancellation of a lease by a tenant                                   lease). If your dwelling is rented out again before the end of the
                                                                      period, you are required to pay only the rent corresponding to
Régie du logement
                                                                      the period during which you were a tenant in the dwelling. If
„ Description                                                         you received services and care that were provided for in the
A tenant may cancel a current lease in certain situations, such       lease for your dwelling, you are required to pay only the part
as if he or she is allocated a dwelling in low-rental housing, can    of the rent corresponding to the cost of the services (such as
no longer occupy his or her dwelling because of a disability, or      meal services) and care (such as nursing care) that you actually
is admitted permanently to a residential and long-term care           received while you lived in the dwelling. You therefore do not
centre (CHSLD), an intermediate resource, a private seniors’          have to pay for services you did not receive.
residence or any other residential facility providing the care
or services required by the tenant’s state of health.                 „ Who to contact
                                                                      For more information about the cancellation of a lease by a
However, a lease cannot be unilaterally cancelled by a tenant         tenant, call the Régie du logement at one of the following
for other reasons, such as the purchase of a house, divorce,          numbers:
formation of a new household, the need for a larger dwelling,
                                                                      Montréal, Laval and Longueuil regions: 514-873-2245
financial problems or moving for employment reasons.
                                                                      Other regions: 1-800-683-2245 (toll free)
In order for a tenant to leave a dwelling when the situation does     You can also visit the Régie’s website at www.rdl.gouv.qc.ca.
not allow him or her to cancel the lease, the tenant may come
to an agreement with the landlord, preferably in writing, assign      Discriminatory refusal to lease
the lease or sublet the dwelling to another person. In the case       Commission des droits de la personne
of assignment or subletting of the dwelling, the tenant must          et des droits de la jeunesse
notify the landlord of that intention in writing and indicate the
name and address of the person to whom the tenant intends to          „ Description
assign the lease or sublet the dwelling. The landlord’s consent is    The Charter of human rights and freedoms prohibits landlords
required, but the landlord may not refuse to consent without a        from showing discrimination in renting out a dwelling. There
serious reason. In the case of refusal, the landlord must inform      is discrimination where a landlord refuses to lease a dwelling
the tenant of the reasons for refusal within 15 days following        to a person based on any ground of discrimination prohibited
receipt of the notice of the tenant’s intention to assign the lease   by law.
or sublet the dwelling. Failure to do so means the landlord is        The prohibited grounds of discrimination are race, colour, sex,
presumed to have consented.                                           gender identity or expression, pregnancy, sexual orientation,
                                                                      civil status, having children, age, religion, political convictions,
„ What to do                                                          language, ethnic or national origin, social condition (for
Notify your landlord in writing that you want to cancel your          example, being a social assistance recipient or an employment
lease and send the landlord, preferably by registered mail,           insurance claimant, or having a modest income), a handicap
the documents attesting to your situation (for example,               or the use of any means to palliate a handicap.
confirmation of your admission to a CHSLD, a written opinion
of a physician concerning your disability or an attestation from      „ Target group
your locality’s housing bureau to the effect that you were            Anyone who believes they have been discriminated against
allocated a dwelling in low-rental housing).                          when refused housing by a landlord.
„ When                                                                „ What to do
Unless the parties agree otherwise, the cancellation of the           If you wish to file a complaint or for more information, contact
lease takes effect:                                                   the Commission des droits de la personne et des droits de la
                                                                      jeunesse. The service is free.
 • two months after a notice is sent to the landlord along
   with the required documents, if the lease is for a set term        „ Who to contact
   of 12 months or more                                               To contact the Commission des droits de la personne et des
 • one month after the notice is sent, along with the required        droits de la jeunesse or for any other question concerning
   documents, if the lease is for a set term of less than             complaints, call 1-800-361-6477 (toll free).
   12 months or for an indeterminate term                             For more information about the recourses available in the
You must pay your rent up to the end of the period specified          event of discrimination with respect to housing, visit the
in the notice (one or two months, according to the type of            Commission’s website at www.cdpdj.qc.ca.

HOUSING                                                                                                                                 9
Grant for seniors to offset                                          • Your family income was equal to or less than the maximum
                                                                       family income giving entitlement to the grant.
a municipal tax increase
Revenu Québec                                                        • You received or were entitled to receive a municipal tax bill
                                                                       in your name for the residence for 2020.
„ Description                                                       In addition, your residence must be:
The grant for seniors to offset a municipal tax increase is
financial assistance provided to seniors whose residence has         • an entirely residential assessment unit
increased significantly in value. The increase is based on the       • consist of only one dwelling, and
municipal property assessment roll.
                                                                     • serve as your principal place of residence (on the billing date
„ Target group                                                         shown on the municipal tax bill for the year in question)
The measure is intended for seniors. To be entitled to the grant,
you must meet at least one of the following two conditions:         „ What to do
                                                                    To apply for the grant, complete and enclose the Grant for
 • An amount corresponding to the potential grant determined
                                                                    Seniors to Offset a Municipal Tax Increase form (TP-1029.TM-V)
   further to the current assessment roll is shown on either
                                                                    with your income tax return.
   your municipal tax bill or the form entitled Amount of the
   Potential Grant to Offset a Municipal Tax Increase that was      „ Who to contact
   issued by your municipality.                                     For more information, contact Revenu Québec at one of the
 • A grant was provided to you or to a co-owner of the              following numbers:
   residence in the last year concerned by the previous             Québec region: 418-659-6299
   assessment roll.                                                 Montréal region: 514-864-6299
                                                                    Elsewhere in Canada: 1-800-267-6299 (toll free)
In addition, all of the following conditions must be met:
 • On December 31, 2019, you                                        Persons with a hearing or speech impairment (TTY):
                                                                    Montréal region: 514-873-4455
     ¡ were 65 or over
                                                                    Elsewhere in Canada: 1-800-361-3795 (toll free)
     ¡ were resident in Québec, and
                                                                    You can also visit Revenu Québec’s website at
     ¡ had owned your residence for at least 15 consecutive years   www.revenuquebec.ca.

10                                                                                                                         HOUSING
Low-rental housing                                                  Placement of an adult in a residential centre
Société d’habitation du Québec                                      or public residence
„ Description                                                       Local community service centres
The Low-Rental Housing Program enables low-income                   „ Description
households to live in a subsidized dwelling. Selected               Three types of lodging are available to people whose autonomy
households pay rent equal to 25% of their income, including         has diminished to the point that their ability to live in their own
heating and hot water costs. However, additional amounts            home is compromised:
may also be payable for electricity and certain other services.
                                                                     • Residential and long-term care centres (CHSLDs) offer,
„ Target group                                                         on a temporary or permanent basis, lodging to adults
The program is intended for low-income households. You are             experiencing loss of functional or psychosocial autonomy.
eligible for the program if you meet the following requirements:
                                                                     • Intermediate resources take in people entrusted to them
 • You are a Canadian citizen or a permanent resident within           by a public institution and whose condition requires room,
   the meaning of the Immigration and Refugee Protection Act,          board, support or assistance services.
   and reside in Québec.                                             • Family-type resources are operated by natural persons who
 • You or your household’s income is equal to or less than             receive in their principal place of residence a maximum
   the maximum amount allowed (which varies according to               of nine adults entrusted to them by a public institution in
   the number of people in the household and the region).              order to meet their needs. Due to their condition, these
                                                                       people require room, board, support or assistance services.
 • You have resided in Québec or in the landlord’s (lessor’s)
   selection area (if the landlord has specified a selection area   „ Target group
   under a bylaw) for at least 12 of the 24 months preceding
                                                                    Non-independent adults or adults with diminishing autonomy.
   the application.
 • You must be able to meet your own basic needs (in                „ What to do
   particular, personal care and everyday household chores),        To apply for lodging for yourself or for a relative, contact the
   either independently or with help from an outside resource       local community service centre (CLSC) nearest you. If the
   or a personal caregiver.                                         person is already in a general and specialized hospital centre,
Other criteria may apply. In some cases, the requirements           the institution makes the arrangements.
related to residence in Québec or in the landlord’s selection
area may not apply to people with disabilities or victims of        „ When
domestic violence.                                                  You can apply at any time.

„ What to do
To apply for housing under the Low-Rental Housing Program,
                                                                    „ Who to contact
contact a housing bureau, a housing cooperative or a non-profit     To find out how to contact the CLSC nearest you, dial 811 or
housing organization in your region.                                call Services Québec at one of the following numbers:
                                                                    Québec region: 418-644-4545
„ When                                                              Montréal region: 514-644-4545
You can apply at any time of the year. The waiting period to        Elsewhere in Québec: 1-877-644-4545 (toll free)
obtain housing depends on a number of factors, including
the number of households on the waiting list and the type of        Persons with a hearing or speech impairment (TTY):
housing sought.                                                     1-800-361-9596 (toll free)

„ Who to contact                                                    „ Note
To find out how to contact the housing organizations in             The financial contribution payable by an adult lodged in any of
your region, call the Société d’habitation du Québec at             the above facilities is determined in accordance with the rules
1-800-463-4315 (toll free) or visit the Société’s website at        set out in the Act respecting health services and social services.
www.habitation.gouv.qc.ca.

HOUSING                                                                                                                             11
RénoRégion Program                                                       Rent supplement
Société d’habitation du Québec                                           Société d’habitation du Québec
„ Description                                                            „ Description
The RénoRégion Program provides financial assistance to                  The Rent Supplement Program makes it possible for
low- or modest-income owner-occupants in rural areas for major           households and individuals with low incomes to live in privately
home repairs.                                                            owned rental dwellings or dwellings belonging to housing
The housing unit must require at least $2,000 worth of work              cooperatives or non-profit organizations, while paying rent
to correct one or more major defects. An amount covering up              similar to that paid for low-rental housing (HLM).
to 95% of the approved cost of the admissible work, but not              Under the program, a household pays rent equal to 25% of
exceeding $12,000, is granted under the program and is paid              its income, to which certain costs may be added. The Société
once the work has been completed.                                        d’habitation du Québec pays the landlord the difference
The work must be performed by a contractor holding the                   between that amount and the rent it recognizes (generally
appropriate licence from the Régie du bâtiment du Québec.                speaking, the rent specified in the lease).
The work must not start until after the owner-occupant has
obtained a certificate of admissibility from his or her municipality     „ Target group
or regional county municipality (RCM) and must be completed              The program is intended for low-income households. Persons
within six months following the date of issuance of the certificate      with a physical or intellectual disability or persons in exceptional
of admissibility.                                                        circumstances (such as women who are victims of domestic
                                                                         violence) may also be eligible, according to the low-income
„ Target group                                                           housing rules.
The program is intended for owner-occupants of a housing                 Available dwellings are attributed on the basis of a waiting list,
unit who meet the following eligibility requirements:                    taking into account the following main criteria:
 • They live in a municipality with a population of under 15,000          • Type of household applying for a dwelling (seniors, a family)
   or in an area of a municipality with a population of 15,000
   or more that does not have a public water or sewer system.             • Household composition (person living alone, couple, family
                                                                            with children)
 • Their household income does not exceed the maximum
   allowable level, which varies depending on the region and             „ What to do
   household size.                                                       To apply for a rent supplement, contact the local housing
 • They occupy the housing unit as a primary residence.                  bureau and complete the appropriate form.

 • The value of their residence, excluding the value of the land,
   does not exceed the maximum level set by the municipality
                                                                         „ When
   or RCM, and that value may not exceed $115,000.                       You can apply at any time.

                                                                         „ Who to contact
„ What to do
                                                                         To find out how to contact your housing bureau, call the Société
To benefit from the program, contact your municipality or RCM,
                                                                         d’habitation du Québec at 1-800-463-4315 (toll free) or go
as applicable. You will be informed of the required steps.
                                                                         to the “Répertoire des organismes” section of the Société’s
                                                                         website at www.habitation.gouv.qc.ca.
„ When
You can register for the program during the registration period
set by your municipality or RCM.

„ Who to contact
For more information about the program, contact your
municipality or RCM. You can also call the Société d’habitation
du Québec at 1-800-463-4315 (toll free) or visit the Société’s
website at www.habitation.gouv.qc.ca.

„ Note
The RénoRégion Program applies to all municipalities in the
Gaspésie–Îles-de-la-Madeleine administrative region. It does not
apply to the cities of Gatineau and Laval or to the greater Longueuil,
Montréal or Québec areas. Northern villages and Indian reserves
are also not covered by the program.

12                                                                                                                                HOUSING
Residential adaptation                                               „ What to do
Société d’habitation du Québec                                       To apply for financial assistance, complete the program
                                                                     registration form and send it to the Société d’habitation du
„ Description                                                        Québec. If you are a tenant, your landlord must first consent
The Residential Adaptation Assistance Program grants financial       to the work and complete the applicable section of the form.
assistance to owners of a dwelling occupied by a person with
a disability for the purpose of carrying out adaptation work to      „ When
meet the person’s needs. The work must constitute a simple,          You can apply at any time.
low-cost solution, such as installing an outside access ramp,
remodelling a bathroom or widening door frames.
                                                                     „ Who to contact
Three options are offered.                                           To obtain the program registration form or for more
                                                                     information, call the Société d’habitation du Québec at
Option 1 – Professional support                                      1-800-463-4315 (toll free) or contact the nearest local
This option includes the support of an occupational therapist        community service centre (CLSC). To find out how to contact
and a certified inspector to assess the adaptation needs. The        the CLSC, call Info-Santé at 811.
maximum financial assistance varies between $16,000 and
$33,000, depending on the disabled person’s household
income and the need to install specialized equipment,
among other things.

Option 2 – Self-determined needs and work
This option does not include any support. Once the eligible
person is registered, the work to be done is chosen based on
the list of eligible work established by the Société d’habitation
du Québec.
The maximum financial assistance is $8,000 per eligible person.

Option 3 – Retroactive financial assistance
This option applies to work completed during the 12-month
period prior to registration for the program. The Société
d’habitation du Québec sends the eligible person the list of
eligible work.

The financial assistance granted is equal to 50% of eligible
expenses, up to $4,000.

„ Target group
This program is intended for anyone with a deficiency causing
a significant and persistent disability who is likely to encounter
obstacles in performing everyday activities in their home. To
be eligible for the program, the disabled person must:
  • reside in Québec, but not on an Indian reserve
  • be a Canadian citizen or a permanent resident
  • provide a supporting document proving that their disability
    is significant and persistent

HOUSING                                                                                                                        13
Shelter allowance                                                  „ Who to contact
Société d’habitation du Québec                                     To obtain a Shelter Allowance Application form, contact Revenu
                                                                   Québec at one of the following numbers:
„ Description                                                      Québec region: 418-266-1016
The Shelter Allowance Program provides financial assistance        Montréal region: 514-940-1481
to low-income households that devote too large a proportion        Elsewhere in Canada: 1-855-291-6467 (toll free)
of their budget to housing. The maximum amount of monthly
assistance is $80. The amount is determined on the basis of the    Persons with a hearing or speech impairment (TTY):
number of people in the household, the type of household,          Montréal region: 514-873-4455
the monthly rent and the household’s annual income.                Elsewhere in Canada: 1-800-361-3795 (toll free)

„ Target group                                                     You can also visit Revenu Québec’s website at
The program is intended for low-income households. You are         www.revenuquebec.ca.
eligible for the program if you meet the following requirements:
                                                                   „ Note
 • You are 50 years of age or older and live alone.                To be eligible for the program, you and your spouse, if
 • You are in a couple and one of the spouses is 50 years of       applicable, must have filed a Québec income tax return for the
   age or older.                                                   year preceding the application. You must also have resided in
                                                                   Québec on December 31 of the year preceding your application
 • You are a member of a low-income family with at least one       and have resided in Canada for at least one year on that date.
   dependent child, including a child age 18 or older who is
   a full-time student.
The program applies to homeowners, tenants, rooming house
occupants and any individual who shares a dwelling with one
or more other occupants.

You are eligible for the program if you devote more than 30%
of your total income to housing.

You are not eligible for the program if:
 • you live in low-rental housing or in a government-funded
   health and social services institution
 • you receive a rent supplement or another direct housing
   subsidy from the government
 • you or your spouse, where applicable, has property or cash
   valued at more than $50,000 (excluding the value of your
   residence, land, furniture and car)

„ What to do
To apply for the shelter allowance, complete the Shelter
Allowance Application form, available at Revenu Québec
offices, and send the form and required documents to Revenu
Québec. The Société d’habitation du Québec has entrusted
the administration of the Shelter Allowance Program to Revenu
Québec.

„ When
You can apply at any time. If you are eligible, the allowance
will be granted as of the month following your application.
However, it takes two to three months to receive the first
payment. The payments for the first two or three months are
therefore made retroactively. Every year, Revenu Québec will
send you a re-evaluation form.

14                                                                                                                     HOUSING
TRANSPORTATION

Ambulance transportation for people                                  „ Target group
                                                                     All residents in Québec.
age 65 or older
Ministère de la Santé et des Services sociaux                        „ What to do
                                                                     To benefit from free ambulance transportation, ask your
„ Description                                                        attending physician or the caseworker designated by the
Ambulance transportation is not always free, even for people         hospital centre where you were treated to confirm that your
age 65 or older. Whether it is free is determined by the Ministère   transportation by ambulance was necessary.
de la Santé et des Services sociaux in accordance with the
health and social services user transportation policy.               „ Who to contact
Transportation is free on the following conditions:                  For emergency ambulance service, call 911. For more
                                                                     information about the cost of ambulance services, call Services
 • The person transported is resident in Québec.                     Québec at one of the following numbers:
 • The person transported is 65 years of age or older at the         Québec region: 418-644-4545
   time of transportation by ambulance.                              Montréal region: 514-644-4545
 • The person transported is assessed by the hospital physician      Elsewhere in Québec: 1-877-644-4545 (toll free)
   or the physician’s representative, who attests to the need        Persons with a hearing or speech impairment (TTY):
   for ambulance transportation.                                     1-800-361-9596 (toll free)
 • The transportation takes place in Québec.
                                                                     „ Note
 • The person is transported to the nearest and most                 If you decide to return home by ambulance, you must pay the
   appropriate hospital at the time the ambulance is requested.      associated costs if such service was not authorized.

TRANSPORTATION                                                                                                                   15
Disabled parking permit                                             Persons with a hearing or speech impairment (TTY):
                                                                    Montréal region: 514-954-7763
Société de l’assurance automobile du Québec
                                                                    Elsewhere in Québec: 1-800-565-7763 (toll free)
„ Description
A disabled parking permit gives people with disabilities access     To obtain the application form online or for additional
to parking spaces reserved for handicapped persons, whether         information about the parking permit, visit the Société de
they travel in a vehicle as the driver or a passenger. The permit   l’assurance automobile website at www.saaq.gouv.qc.ca.
is issued by the Société de l’assurance automobile du Québec.
                                                                    Send the completed and signed form to the following address:
                                                                    Vignette de stationnement pour personnes handicapées (act. 6630)
„ Target group                                                      Société de l’assurance automobile du Québec
Persons with a disability, regardless of whether they are           C. P. 19850, succursale Terminus
resident in Québec. The permit holder must have a disability        Québec (Québec) G1K 8Z4
resulting in a loss of independence or risk to health and safety
with respect to travelling short distances that do not require
the use of a vehicle (for example, to get from a parking space      „ Note
to the entrance of a shop). A disabled person who owns a            A disabled parking permit is associated with the holder, not
motorcycle or scooter can apply for a sticker that must be          with a vehicle. It must be used solely for the needs of the permit
placed on the licence plate.                                        holder, who must carry the accompanying certificate at all
                                                                    times.
„ What to do
To apply for a permit, see a health professional recognized by
the Société de l’assurance automobile du Québec. If the health
professional deems that your condition justifies a permit, he
or she will complete the Disabled Parking Permit Application
form. To apply for a parking permit for a motorcycle or scooter,
complete the Disabled Parking Permit Application – Motorcycles
and Scooters form. Send the completed form(s) to the Société.
The permit costs $17.10.

„ When
You can apply for a disabled parking permit at any time.

„ Who to contact
To obtain the application form or for more information, call
the Société de l’assurance automobile at one of the following
numbers:
Québec region: 418-643-7620
Montréal region: 514-873-7620
Elsewhere (Québec, Canada, United States):
1-800-361-7620 (toll free)

16                                                                                                                TRANSPORTATION
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