Fort Worth Convention Center GENERAL MANAGER (Assistant Director) - Fort Worth, TX
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Fort Worth Convention Center
GENERAL MANAGER (Assistant Director)
Fort Worth, TX
YOUR PARTNER IN GROWTH | Position Overview
www.searchwideglobal.com © 2019 SearchWide Global
ABOUT FORT WORTH, TEXAS
Fort Worth welcomes visitors from around the world to experience the
great American West and rich arts and culinary treasures. There are
more than 92 atrac�ons in a 10-mile radius of downtown. The city
offers the No. 1 downtown in America and is located minutes from DFW
Interna�onal Airport. As one visitor says, "unpreten�ous, laid-back, and
charisma�c in all the right ways." For a weekend, a business mee�ng,
sports or family reunion, Fort Worth offers experiences to last a life�me.
Fort Worth is the 13th-largest city in the United States and part of the
No. 1 tourist destination in Texas, welcoming more than 9.4 million
visitors annually. Comprised of eleven primary entertainment districts, each offering distinct dining, shopping,
entertainment and cultural amenities. In only a few days, you can enjoy a range of experiences: from NASCAR racing to
rodeos, world-class museums to cowboy cuisine, boutique shopping to a Top 5 world-class zoo, biking to horseback riding.
Explore each of our unique districts to see what Fort Worth has to offer you.
Whether you're looking for the next special exhibit in the world-renowned Cultural District, searching for a show at Bass
Performance Hall or checking out what's in store for the season at Fort Worth's Panther Island, you'll find something
spectacular happening here.
Museums - In Fort Worth, you can explore many museums that are world-famous for the beauty of their architecture.
Restaurants - Fort Worth cuisine is as flavorful as the city's rich Western heritage and world-class ar�s�c masterpieces.
Sports - It doesn’t mater if you are looking on from the final hole of Colonial’s Horrible Horseshoe, the 50-yard line of
majes�c AT&T Stadium or turn four at the spectacular Texas Motor Speedway, you can see one thing clearly—Fort Worth
is a sports town.
• Stockyards National Historic District
• Near Southside District
• West 7th District
• Camp Bowie
• Clearfork
• Sundance Square/Downtown
• TCU/Zoo
• TMS/Alliance
• Fort Worth Cultural District
Fort Worth is located 17.5 miles from DFW International Airport. With 1,850 flights daily, DFW Airport serves as a gateway
for visitors from around the globe, making Fort Worth an easily accessible international and domestic leisure destination.
• City of Fort Worth: 895,008 (2018 estimate) • Tourism employs over 22,500 hospitality and
• Youngest City in Texas (average age of 31.5) tourism industry workers
• Estimated number of out-of-town visitors to Fort • Total Hotel rooms: 13,477
Worth: 9.4 million annually • Total rooms downtown: 2,622
• Economic impact of visitors to Fort Worth: • For more informa�on, Visit Fort Worth (CVB)
$2.3 billion annually
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FORT WORTH CONVENTION CENTER
The Fort Worth Convention Center provides an Outstanding Customer Experience to more than 750,000 guests and hosts
approximately 150+ revenue producing events including national, regional and state conventions, conferences, concerts,
trade shows, and family attractions each year.
Within walking distance of thousands of downtown Fort Worth hotel rooms, a variety of incredible restaurants and
fabulous shopping, and offering more than 250,000 square feet of exhibit space, nearly 60,000 square feet of flexible
meeting space and an impressive 28,160 square-foot ballroom, the Fort Worth Convention Center is the perfect venue for
an event.
• 253,226 square feet total exhibit space
• 58,849 square feet of flexible meeting space, with sizes ranging
from 535 to 6,670
• 38 breakout rooms
• Multi-functional 13,500-seat Arena
• 55,000 square foot Events Plaza that connects to the one-of-a-
kind Fort Worth Water Gardens
• Magnificent 28,160 square foot Ballroom
ABOUT THE PUBLIC EVENTS DEPARTMENT
The Public Events department operates the Fort Worth Convention Center and the Will Rogers Memorial Center, the Office
of Outdoor Events that coordinates outdoor events throughout the City, and manages the Fort Worth Sports Authority,
Inc. which owns the Texas Motor Speedway. The Public Events department also funds Visit Fort Worth through a
contractual agreement.
The Culture and Tourism Fund, managed by the Public Events department, promotes increased economic activity through
visitor spending. Annual revenue exceeds $59 million from the collection of hotel occupancy taxes (HOT), the DFW
Revenue Share Agreement, the Project Financing Zone and revenue generated from events at the venue. The Public
Events department operates with 142 full time positions - 62 staff members at the FWCC, 78 staff members at WRMC and
2 staff members with the Office of Outdoor Events.
PUBLIC EVENTS DEPARTMENT VISION
The Public Events department’s vision is to deliver an
Outstanding Customer Experience. The successful candidate will
help lead the future expansion of the Fort Worth Convention
Center and development of a new Convention Hotel. The
successful candidate will also collaborate with Visit Fort Worth
and hotels to provide competitive proposals for events.
The department’s current philosophies are to Do the Right Thing,
Hire Incredibly Friendly Employees, Exceed Expectations at Every
Opportunity and Provide Spotlessly Clean and Well Maintained
Facilities.
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POSITION SUMMARY
The General Manager (Assistant Public Events Director) will be responsible for providing an outstanding customer
experience by leading the conven�on center team. This posi�on will lead general management ac�vi�es over strategy,
service, sales, maintenance, engineering and other tasks as required. The posi�on serves on the Public Events Execu�ve
Team, with responsibili�es for developing a department-wide culture and strategy.
Du�es include collabora�on with departmental peers and conven�on center stakeholders, establishing appropriate
service and staffing levels; developing direct reports on the conven�on center team; iden�fying opportuni�es for con�nual
improvement; direc�ng and implemen�ng change; managing the schedule of major events which includes license
agreement and space nego�a�ons; direc�ng client mee�ngs; overseeing and monitoring event opera�ons; responding to
and resolving sensi�ve inquiries and concerns; overseeing and par�cipa�ng in the development and administra�on of the
departmental budget which includes recommending funds needed for staffing, equipment, materials, capital
improvements and supplies; accountability for performance, monitoring revenues and expenditures.
Reports directly to the Director – City of Fort Worth Public Events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• While repor�ng to the Director of Public Events, directs the ac�vi�es of the Fort Worth Conven�on Center, which
includes planning, coordina�ng, administering, and evalua�ng programs, projects, processes, procedures,
systems, standards, and/or service offerings and performs other related du�es as required.
• Ensures compliance with federal, state, and local laws, regula�ons, codes, and/or standards.
• Supervises staff, which includes priori�zing and assigning work; conduc�ng performance evalua�ons; ensuring
staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working
environment; and, making hiring, termina�on, and disciplinary decisions or recommenda�ons.
• Assists in development and implementa�on of the marke�ng and business plans for the Public Events department.
• Establishes appropriate service and staffing levels; monitors and evaluates the efficiency and effec�veness of
public event methods and procedures; allocates resources accordingly.
• Coordinates scheduling of major events, including contract and space nego�a�ons and direct client mee�ngs;
oversees and monitors event opera�ons.
• Assesses and monitors workload, administra�ve and support systems and internal repor�ng rela�onships;
iden�fies opportuni�es for improvement; directs and implements changes; serves as project leader of assigned
programs and projects; tracks and monitors progress on assigned projects.
• Oversees and par�cipates in the development and administra�on of the division budget; recommends funds
needed for staffing, equipment, materials and supplies; monitors revenue and expenditures; implements
budgetary policy and procedures.
• Provides staff assistance to the Public Events Director and other execu�ve level staff as appropriate; par�cipates
and provides staff support to a variety of boards, commissions and commitees.
• Responds to and resolves sensi�ve inquiries and concerns.
• Adheres to assigned work schedule as outlined in the Department and City atendance policies and procedures;
ensures all behaviors comply with the City’s Personnel Rules and Regula�ons.
• Pursuant to the City of Fort Worth’s Code of Ordinances and Personnel Rules and Regula�ons, employees in this
posi�on cannot file an appeal of disciplinary ac�ons taken against them.
EDUCATION AND EXPERIENCE:
The successful candidate will have ten (10) years of increasingly responsible and professional experience in the
management of a conven�on center, conven�on hotel, and major hospitality industries including at least five (5) years of
senior level leadership over a large team and experience working with hotels and Des�na�on Marke�ng Organiza�ons
(DMO) to pursue conven�on business.
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EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited college or university with major course work in business administra�on, public
administra�on, marke�ng, business management or a related field is preferred.
SKILL SET AND KNOWLEDGE:
• Full understanding and experience with overall activities of convention/DMO/hotels.
• Understanding of municipal operations, functions, reporting, etc.
• Understanding of capital projects including design, construction, and related administration.
• Knowledge of sales and marketing related to attracting and retaining top tier conventions, equestrian shows and
other major events.
• Ability to train and develop staff to deliver an Outstanding Customer Experience.
PRIORITIES FOR THE FIRST 6 MONTHS TO 1 YEAR:
• In conjunc�on with the Public Events Director, assist in the effort and leadership to formulate the plan for the
two-phased conven�on center expansion. Gain an understanding of the funding mechanisms, �melines and
projec�ons associated with poten�al developments.
• Assist, lead, organize and direct the implementa�on plan for expansion(s) with plans to overcome obstacles while
maintaining a smooth opera�on.
• Go on a listening tour with community, hospitality and city leaders to understand what is working and what is not.
Gain feedback on the various recommenda�ons to share with Public Events Director and begin to formulate
strategy with accountable benchmarks to improve service, revenue and partnerships.
• Assess the opera�ons and service levels to ensure the facili�es are opera�ng at a high level of customer service
and efficiency.
• Assess current team to ensure they are deployed to operate at a high and efficient level.
• Develop a strong partnership with Visit Fort Worth (the Fort Worth Conven�on & Visitors Bureau) and through
joint assessment and mutual collabora�on, con�nue to move in a posi�ve direc�on to effec�vely book the Fort
Worth Conven�on Center.
• Understand and review finance/budget structure.
• Understand how the Conven�on Center is funded to ensure exis�ng debt is effec�vely serviced, capacity for future
debt addresses exis�ng infrastructure and strategically manage poten�al partnerships.
• Become familiar with past and current capital projects and ensure a viable, calculated five (5) year capital plan is
effec�vely managed and maintained by working with a mul�-department team to update future capital plans and
develop a schedule of priori�zed projects.
• Manage rela�onship with exclusive vendors - Trinity F&B, Edlen Electric, Smart City Networks, J&S Audio Visual.
If interested in this posi�on, please respond though the SearchWide Global website or email your resume to the
following SearchWide Global execu�ve:
Mark Gnatovic, Executive Vice President | SearchWide Global
www.searchwideglobal.com | info@searchwideglobal.com
817-251-9118 (direct) | 817-789-9879 (mobile)
About SearchWide Global
SearchWide Global is a full service executive search firm primarily for companies in the travel, tourism and convention, and hotel and
lodging industries. We specialize in C-Level, Director and Management level executive searches for companies ranging in size from
Fortune 500 corporations to mid-sized public and private companies.
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Public Events Department Org Chart
0246000 - Fort Worth Convention Center (FWCC) 57
0246010 - Will Rogers Memorial Center (WRMC) 75
0246030 - Sales 8
0246040 - Office of Outdoor Events (ODE) 2
Total Authorized Positions 142
Public Events Director
Mike Crum
(1)
Assist. Director Assist. Director Assist. Director Sales/Operations
Finance/Admin Andrea Wright Sales/Operations (ACTING) (1)
(1) (1)
Sr. Capital Projects Sr. Sales & Events Mgr. Customer Service Sr. Sales & Events Mgr. Sr. Skilled Trades
Program Coord Stagehand CrewLeader Fields Ops Supervisor Admin. Assist
Officer (Sales) Supr. (Sales) Tech.
(1) (1) (3) (1)
(1) (1) (1) (1) (2)
Sr. Public Events Mgr.
Sr. Sales & Events Mgr Customer Service Field Ops Crew Leader
(from WRMC) Sales & Events
Admin. Assist. (Ops) Rep Sr. Sales & Event Skilled Trades Tech II (8)
(1) Mgr. (1) Stagehands
(1) (1) Mgr. (3)
(3) (4)
(1)
Sr. Sales & Events
Mgr Skilled Trades Tech I Public Events
ODE Public Events Sales Assoc. (9) Attendant
(1) Facilities Supervisor Coord. (1)
Public Events (1) (5) (31)
Coord.
ODE
(1) Office Assist.
Sr. Skilled (1)
Security Supervisor Trades Tech Field Ops. Supvr.
(1) (2) (2)
Public Events
Coord.
Skilled Trades Skilled Trades Tech
Tech I II (4)
Security Guards Field Ops Crew Leaders Stagehand Crewleader
Admin. Svcs. Mgr (3) (6) (2)
(7) (1)
(from TPW)
(1)
Public Events
Attendants Stagehands
Acct. Tech. Admin. Assist. (2)
(16)
(1) (1)
Sr. Acct. Tech Admin. Assist.
Sr. Admin. Assist
(FWCC) (FWCC)
(1)
(1) (1)
Office Assist.
(1)
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