G MAN O - Fruitful Training COURSES AND WORKSHOPS - Mango Training
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MANgO
TRAINING AND CONSULTANCY SDN BHD
Fruitful Training
COURSES AND WORKSHOPS
ABOUT MANGO
At Mango Training and Consultancy we believe in what we call
fruitful training. Training which produces real results.
That’s why we have created a range of workshops and courses that address the
language and soft skills gap in Malaysia. In fact, our unique Business
Communication Skills courses combine soft skills modules with a graded language
syllabus.
Tell us about your business, where it is now and where you want it to be next.
We like to share in your vision, and help you develop it through your business.
If your organization recognises that communication skills are the fundamental
medium of doing business, then we would love to hear from you.
Planting Seeds Connecting the dots
Our vision is to create a Our training connects the
World where people can dots between language and
communicate their ideas soft skills. Most training
effectively across different focuses on only one or
mediums, cultures and the other. We believe in
around personal barriers. thinking holistically.
1 www.mangotraining.com
OUR TEAM
Mango’s core team bring a diverse range of skills and knowledge. Be prepared for
a new learning experience.
Alex Cummins Director
Mango Training’s director is one of Malaysia’s top
language and soft skills trainers, well-known
for his training expertise and commitment to
all-round communications excellence.
Larson Moth Trainer
Larson brings a wealth of broad training and
communications experience to Mango. He
believes strongly in learner-centered training
and experiential learning.
Mark Thompson Trainer
Mark’s English language and psychology
backround enable him to develop high quality
soft skills and language programs. Mark delivers
training in a fast-paced and engaging style.
Brian O’Donoghue Trainer
Brian has delivered training and coaching
at the highest level in Malaysia and has an
exceptional background in delivering
leadership, marketing and cultural intelligence.
2
THE MANGO SYSTEM
The Mango system is designed to offer you and your team maximum flexibility. You
won’t find our courses on the shelf because we build our courses around your needs
and business context.
TRAINING NEEDS > FIND YOUR LEVEL > CHOOSE A COURSE OR WORKSHOP
> PICK YOUR MODULES > TRAINING > EVALUATION
1. Training Needs
What are your training needs? If you’re not sure, we will work with you to to find out
what your team is missing.
2. Find Your Level
Find out the English language level of your employees. Take our simple one hour
placement test. This test is in line with international ELT standards and matches
IELTS and CEF levels.
STANDARD EUROPEAN IELTS MANGO
Upper Advanced Band 8
C2
Band 7.5
Band 7 ADVANCED
Lower Advanced C1
Band 6.5
Pre Advanced Band 6
B2 Band 5.5
Upper Intermediate PROFESSIONAL 2
Band 5
Band 4.5
Intermediate PROFESSIONAL 1
B1 Band 4
Band 3.5
Pre Intermediate FOUNDATION 2
Band 3
A2
Elementary Band 2.5 FOUNDATION 1
Beginner A1 Band 2 BEGINNER
3
MODULES AND COURSES
3. Course or Workshop?
Decide if you want to run the training extensively (course) or intensively (workshop).
Mango recommends more extensive training if the focus is on English language.
4. Pick Your Modules
Select the graded modules you need for your course or workshop. If you aren’t sure
what modules you need, we can let your employees decide with our TNA (training
needs analysis).
MODULES
FOUNDATION PROFESSIONAL ADVANCED
- Foundation Emails - Ultimate Email Writing - Copywriting
WRITING and Letters - Persuasive Writing - Exceptional Speech Writing
- The Exact Minutes
- Expert Report Writing
- Technical Reports
- Powerful Proposals
- Telephone Skills - Conducting Interviews - Assertive Communication
BUSINESS - Meetings and Discussions - Productive Meetings - Emotional Intelligence
- Making Time - Communicating across
Styles
- Leadership into Practice
- Win-Win Negotiations
- Make that Sale!
- Essential Commmunication - Dealing with Difficult - Visual Storytelling
EXECUTIVE Skills People - Communicate with Purpose
- Present with Confidence - The Exceptional Presenter
- Becoming a Team
- Creative Thinking
- Frontline Customer Service - Professional Customer - Successful Speeches
CULTURAL Service - Leading and Managing
- Socialising and Networking with CQ
- Service Recovery - Strategy Essentials
- Cross-cultural training
for Malaysians
4
TRAINING AND EVALUATION
5. The Fun Part (Training)
Get ready for our engaging training that uses both EFL and soft skills methodology.
At Mango we believe training needs to be fun as well as informative.
No matter which modules you choose, we will deliver them in a memorable way.
6. Evaluation
We conduct evaluations for all our training based on level one (feedback form), level
two (pre and post test) and level three (focus group or survey) after the training.
5
BUSINESS COMMUNICATION SKILLS
Business Communication Skills Courses come in three different grades:
Foundation > Professional > Advanced
ADVANCED
SOFT SKILLS
PROFESSIONAL
FOUNDATION
LANGUAGE
FOUNDATION PROFESSIONAL ADVANCED
The Foundation Business The Professional Business The Advanced course packs
Communications Course is Communications Course in six skills modules of
the entry point for many of assumes a higher level of your choice, alongside
our multinational and SME English proficiency, an advanced language
clients. allowing more time to be syllabus.
spent practising soft skills.
The course consists of a
comprehensive, graded Here you can choose from Trainers focus on soft skills
language syllabus along- four professional or and emerging language
side three Foundation soft foundation level soft skills issues that arise during
skills modules. modules. sessions. This is a fast
moving, soft-skills oriented
Foundation One Professional One course with language help
(CEF Level A2.1) (CEF Level B1.2) where needed.
Foundation Two Professional Two Advanced
(CEF Level A2.2- B1.1) (CEF Level B2.1) (CEF Level B2.2 and above)
6
SPECIALIST COURSES
32 Hours
CALL CENTRE
CUSTOMER CARE
PROFESSIONAL
Our course is aimed at call and shared service centres.
Focus on three core streams in this course: call centre
soft skills, accent modification and English proficiency.
The course contains key modules on cultural
intelligence, listening skills and building rapport
effectively.
32 Hours
COMMUNICATING IN ENGLISH
FOR CUSTOMER SERVICE
F O U N D AT I O N
This course focuses on the language and soft skills
your staff need to welcome customers, guide them to
the right products and use service recovery techniques
confidently.
Build on grammar, pronunciation and front line
customer service soft skills to delight your customers
beyond their expectations.
32 Hours
COMMUNICATING IN ENGLISH
FOR HOTELS AND HOSPITALITY
F O U N D AT I O N
Every part of our course focuses on the language and
soft skills your staff need to make your guests feel at
home. Visit after visit.
Consolidate vocabulary, grammar and pronunciation,
before building confidence through comprehensive,
realistic role-plays.
32 Hours
ENGLISH FOR
SECRETARIES AND PAs
PROFESSIONAL
Secretaries and PAs are often the first impression
clients get of your organisation and are a vital part of
its administration.
Vocabulary, grammar and skills components of this
course focus on the key competencies a successful
secretary or PA needs in the workplace.
7
WRITING WORKSHOPS
Our writing workshops are designed for businesses needing to target specific learning
goals intensively. Sessions are highly dynamic, breaking the material out into realistic
role plays and fun, interactive games.
2 Day
BUSINESS WRITING MASTERCLASS
This special two-day workshop covers professional emails, reports and minute writing.
Master language, style and editing for guaranteed writing success.
The Writing Process Structure Editing
Learn how to organise Discover how to structure Learn some of the tips for
and structure your emails, reports and how to edit documents
writing. minutes. quickly and effectively.
Tone and Style Cohesion
Understand the subtle Make your writing flow
differences that affect with guidance on
written tone and style. coherence and cohesion.
PROFESSIONAL
8
PROFESSIONAL PROFESSIONAL
ULTIMATE EMAIL
POWERFUL PROPOSALS 2 Day 2 Day
WRITING
Proposals are your written sales Most emails we write are attempts to
pitch. It makes sense, then, that get our reader to do something. So an
proposal writing has a direct impact on effective organisation needs to get
your company’s bottom line. Find out them right – every time. And as email
how you can give your proposals that can represent not just one person, but
persuasive edge to make your the whole organisation, they can have
organisation stand out. a big impact on the results you want.
PROFESSIONAL ADVANCED
EXCEPTIONAL SPEECH
THE EXACT MINUTES 1 Day 2 Day
WRITING
Effective minutes are an important way Find out how you can make your
to record the decisions and the decision speaker stand out by using some
-making process in a meeting. of the expert techniques others
Taking minutes is a skill we are speechwriters use. Find out how you can
often not taught, so we are sometimes add linguistic devices and techniques
overwhelmed when the boss to build rapport with your audience.
or a colleauge asks us to. With
Mango you’ll master this important skill.
2 Day
TECHNICAL REPORT WRITING
In today’s knowledge-driven economy,
communicating technical information
clearly is a business-critical skill.
This workshop focusses on the
structure, language, style and tone
technical writers need to pitch their
ideas clearly and accurately.
PROFESSIONAL
92 Day PROFESSIONAL
BETTER ENGLISH GRAMMAR FOR BUSINESS
To be an effective communicator in English, you need to have good grammar.
Especially in writing, when you don’t have visual and vocal communication
channels. This crucial workshop will develop awareness and grammar skills
for business.
2 Day PROFESSIONAL
EXPERT REPORT WRITING
Reports are used to make important decisions in business. They provide essential
points of reference as to how a decision might be reached. This workshop will guide
you from the planning stage of writing a report, right through to proof reading and
editing. It will help you structure your report in a way that is reader-friendly and
professional.
10SOFT SKILLS WORKSHOPS
Our 1 and 2-day workshops are the ideal way to intensively hone soft skills. Cover
all bases from our communication and public speaking training to our original
leadership programs.
Whichever you choose, count on plenty of interaction and fun.
COMMUNICATE WITH PURPOSE
Maximise your personal impact and represent your organisation effectively.
This two day workshop covers the skills executives need to communicate
professionally inside andoutside of the workplace.
ADVANCED 2 Day
Developing a Communication Plan
Find out how to plan comprehensively before you communicate. Analyse the purpose of
communication before you explore who you are communicating with. Examine different
communication styles and how you can adapt your own to achieve maximum results
from every interaction. Discover when the best time to communicate is and how you can
build rapport with bosses, colleagues and subordinates for lasting success.
Communication Barriers
Learn how to overcome communication barriers such as culture or personality. Modify
your communication strategy and unleash the power of assertive communication. Find
out how you can communicate directly and indirectly as well as how to avoid prejudice
and being defensive. Explore how you can use the power of empathy to reconnect with
‘difficult’ individuals in your organisation.
Persuade in Every Context
Discover how you can persuade people by connecting through emotions like greed and
pride. Learn about the four keys to persuasion and how you can use these to convince
even the most sceptical audience. Learn to communicate your ideas with passion and
connect to the “Why” of your message.
11LEADERSHIP AND MANAGEMENT WORKSHOPS
ENGAGING LEADERSHIP FOR 2 Day
SERVICE CENTER MANAGERS
This workshop is designed to help
you bridge the gap between being an
excellent single contributor to an
outstanding shared service manager.
Lead and motivate your shared service
team to higher levels of engagement
and performance.
ADVANCED
LEADERSHIP THROUGH THE 2 Day
LOOKING GLASS
This workshop not only exposes
participants to current thinking in self
leadership, but equips them with reflective
thinking skills to differentiate them from
their peers. Take the next step to becoming
a holistic high performing leader, and
improve your well-being.
ADVANCED
LEADERSHIP INTO PRACTICE 2 Day
Many managers are promoted because
of their operational excellence, not
their ability to lead. This course not only
exposes participants to the most
recent thinking in leadership, but also
embraces the more recent thinking on
proactive followership.
ADVANCED
LEADING WITH CULTURAL 2 Day
INTELLIGENCE
Cultural Intelligence or CQ, is a new set
of skills that picks up where EQ left off.
Quickly pick up new Leadership and
Management skills, with an appreciation of
where cultures actually collide by examin-
ing a simple four step model that includes
recognised methodologies for becoming
more adept at managing across cultures.
ADVANCED
12PRESENTATION AND PUBLIC SPEAKING WORKSHOPS
PROFESSIONAL ADVANCED
THE EXCEPTIONAL
2 Day VISUAL STORYTELLING 2 2Day
Day
PRESENTER
The Exceptional Presenter is all about Find out how to transform boring
developing confidence. The better the bullets and ‘data dumps’ into
presenters habits are, the better they memorable persuasive presentations.
will be in pressure situations, and Visual Storytelling will give you
learning new and different skills leads the tools you need to make your
to a better understanding of the Why’s visual presentations ‘stick’ with your
not just the How’s of delivering audience through visualisation and
engaging, effective and memorable cognitive psychology techniques.
presentations.
PROFESSIONAL PROFESSIONAL
SUCCESSFUL SPEECHES 2 Day ACCENT MODIFICATION 2 Day
Public speaking provides a unique In business, correct pronunciation
platform to influence large numbers of saves time and money. And a clearer
people. This workshop will give you accent gives you that extra confidence
some of the tools you need to make to convey your message. At Mango we
your speeches truly memorable. Leave don’t expect you to transform your
your audience with a powerful accent in a two-day workshop. You will
reminder of you and your message. correct mistakes that confuse listeners,
and speak more clearly and
confidently.
13THINKING AND PLANNING WORKSHOPS
ADVANCED PROFESSIONAL
DEALING WITH
STRATEGY ESSENTIALS 2 Day 22Day
Day
DIFFICULT PEOPLE
This workshop covers the essential Understanding how individual needs
models and tools which support affect team dynamics is one of the key
analysis and objective setting. It also skills of management and leadership.
deals with strategies for improving This workshop will help you grasp the
implementation and commitment. root causes of difficult behaviour at
Develop effective strategies for your work, and equip you with effective
business, and get them implemented! techniques for dealing with it.
PROFESSIONAL PROFESSIONAL
CREATIVE THINKING
2 Day MAKING TIME 1 Day
AND PROBLEM SOLVING
Can you generate fresh solutions to Time is our most precious resource and
problems and challenges? Nowadays, successful people are experts at
any organisation which wants to be managing it. This workshop will
successful has to have creative help you prioritise tasks and transform
thinkers. We can all learn to be a little from being reactive to proactive. It will
more creative. This fun workshop will also enable you to deal more
activate every part of your brain. effectively with unexpected events
whilst staying focused on long term
goals.
14CROSS-CULTURAL WORKSHOPS
1 Day PROFESSIONAL
CROSS-CULTURAL TRAINING FOR EXPATRIATES
If you want to build bridges and make lasting relationships with Malaysian people,
a little cultural awareness goes a long way.
This workshop will take you from etiquette right through to practical solutions for
cultural challenges in the workplace
CROSS-CULTURAL TRAINING 1 Day
FOR MALAYSIANS
With Malaysia increasingly in the
spotlight of international business,
directors, executives, managers and team
leaders are finding cross-cultural training
invaluable.
This workshop will take you from local
to global, making you a confident and
effective person in any international
context.
PROFESSIONAL
15TRAIN THE TRAINER
This two-day workshop will explore how to make training effective from the
trainer’s perspective. Trainers can expect to learn essential tips on how to plan,
run and review training sessions for both soft skills and technical programs.
EXECUTIVE ONE TO ONE
When you need fast, effective training tailored to your individual needs,
our Executive One to One coaching is second to none. Each session will be
completely customised to ensure an immediate impact. Take yourself to the next level.
16ACADEMIC AND
SOCIAL RESPONSIBILITY
IELTS PREPARATION
This two-day workshop is Academic students of The International English
designed to form part of English need vocabulary and Language Testing System
your preparation. grammatical accuracy, as is a prerequisite for anyone
well as solid listening and wanting to study or work in
Know what to expect from speaking skills. countries like the UK and
IELTS, and gain a host of Australia. IELTS is also the
vital exam tips and insights. Mango’s workshops are most common English
designed to get students Language test in the world
through examinations with and is a useful benchmark
flying colours. of your language
proficiency.
SKIM LATIHAN SATU
MALAYSIA (PACE)
Studies show that English Language
Proficiency and Soft Skills are the
most sought after skills for graduates.
Mango are working with young Malaysian
graduates under the SL1M program to
deliver the best soft skills and language
training. If your organisation is running
SL1M, Mango can provide the training to
engage and motivate your SL1M trainees.
“We wish to put on record our
gratitude and appreciation for the
knowledge sharing session with our
SL1M graduate trainees.”
Aina Kamaruddin
Former Head of Corporate Services,
BIMB Holdings
17OUR CLIENTS
CLIENT FEEDBACK
Nurhafizah (KWSP) Abu Jalil (SAMSUNG)
Professional Communication Skills Communicate with Purpose
This course helped me how to learn the There is a lot of methods to improve
old-fashioned & modern language of communication skills.
writing emails. The trainer is excellent!
Both trainers are fun and approachable! Great experience. Thumbs Up.
Hazim (BIMB)
Sl1M Program
These training courses are excellent because they teach
contemporary skills. This training improved my communication
skills. It reactivated skills we never knew we had. The training is
proactive and enjoyable. It creates chemistry between the
participants and the trainers.
While the trainers were very experienced, they are absolutely
briliant and fun to be with.
It’s fun. It’s new. It’s exciting. It’s unique.
18Business success is
IMPOSSIBLE
without
GREAT COMMUNICATION
GET IN TOUC H
Phone: 03 6419 1828
Email: info@mangotraining.com
Website: www.mangotraining.com
Address: C-7-9 Plaza Mont Kiara,
No. 2 Jalan Kiara, Mont Kiara,
50480 Kuala Lumpur, MalaysiaYou can also read
