Important Details                3   Handbook Disclaimer

Welcome                          4   This Student Handbook contains information that is
                                     correct at the time of printing. Changes to legislation
Legislation                      7   and/or The Centre for U policy may impact on the
                                     currency of information included. The Centre for
Other Policies and Procedures    7
                                     U reserves the right to vary and update information
Privacy                          8   without notice. You are advised to seek any changed
                                     information and/or updates from your Educator or by
Enrolment                        9
                                     contacting The Centre for U.
Fees                            10
                                     This handbook has been prepared as a resource to
Course Information              12   assist students to understand their obligations and also,
                                     those of The Centre for U. Please carefully read through
Assessment Information          14
                                     the information contained in this guide. All students
Code of Conduct - Student       15   need to read, understand, be familiar with, and follow the
                                     policies and procedures outlined in this Handbook.
Student Feedback                16
                                     Any queries can be directed to:
Issuing Certificates            16

                                           THE CENTRE FOR U
                                           Level 3, 200 Arden Street
                                           North Melbourne VIC 3051
                                           phone 1800 270 875
Registered Training Organisation (RTO) Details:

Provider No: 22719

Head Office
Level 3, 200 Arden Street
North Melbourne VIC 3051
phone 1800 270 875

Copyright Notice
©The Centre for U
Victoria, Australia, 2020
Copyright protects this publication

Congratulations on your choice to undertake training with The Centre for U.

The Centre for U is a Registered Training Organisation (RTO) offering
industry-driven and in-demand training for ETU members and the wider
electrical industry.

The Centre for U has been established by the Electrical Trades Union (ETU)
in Victoria to contribute to the development of a skilled and productive
electrical workforce in Victoria.


That one day, every electrical worker will be engaged in employment,
bettering their lives and society.

We exist to skill and motivate unemployed electrical workers and support
sustainable work through our training and awareness programs focused on
demands of the electrical industry.

ABOUT US                                                         OUR LOCATION
Level 3, 200 Arden Street is home to The Centre for U,           The Centre for U
a training facility that has been custom built to deliver
                                                                 Level 3, 200 Arden Street
quality training to ETU members and the broader
                                                                 North Melbourne, Victoria 3051
electrical industry. On request, The Centre for U can
provide training in regional Victoria.

The ETU has embarked on the establishment of The
Centre for U to skill and motivate the electrical industry
by supporting sustainable work through its training
and awareness programs focused on demands of the
electrical industry.

As an RTO, we deliver nationally recognised training in:

   •   HLTAID001 Provide Cardiopulmonary

   •   HLTAID003 Provide First Aid

   •   UETTDRRF06 Perform Rescue
       from a live LV Panel

   •   TLIF2080 Safely Access the Rail Corridor

In Australia, only RTOs can issue nationally recognised
qualifications. Our RTO provider code is 22719.

We also deliver non-accredited training:

   •   Construction Wiring (Initial and Refresher)

   •   A Grade Refresher

Our courses are delivered by appropriately qualified
and experienced educators and use a variety of delivery
methods. We continue to review and assess our training
and assessment delivery to ensure that it meets the
needs of our students and the industry.

LEGISLATION                                                       OTHER
As an RTO, The Centre for U is required to adhere to
                                                                  POLICIES AND
legislation designed to uphold the integrity of nationally
recognised training. This includes:
   •   Education and Training Reform Act 2006
                                                                  The following Policies and Procedures underpin
   •   Education and Training Reform
                                                                  The Centre for U’s operations. Please contact
       Amendment (Skills) Act 2010
                                                                  administration for more information:
Additionally, The Centre for U abides by a range of other
                                                                     •   Enrolment
legal requirements at a State and Commonwealth level
as it affects your participation in education and training.          •   Attendance and Absenteeism

This includes but is not limited to:                                 •   Assessment Appeals
   •   Anti-discrimination                                           •   Access and Equity
   •   Copyright                                                     •   Student Complaints and Appeals
   •   Equal Opportunity                                             •   Marketing and Advertising
   •   Fair Work (including harassment and bullying)                 •   Code of Conduct - Students
   •   Privacy and Personal Information Protection                   •   Fees, Charges, Cancellations and Refunds
   •   Student Identifiers                                           •   Privacy
   •   Workplace Health and Safety                                   •   Health and Safety
The Centre for U adhere to relevant legislation to ensure            •   Certification
your rights are protected and you experience a safe, fair
                                                                     •   Student Support
and equitable service.
                                                                     •   Recognition of Prior Learning
                                                                         and Credit Transfer

                                                                     •   Unique Student Identifier

The Centre for U supports the privacy and confidentiality
of its students. Information is collected and stored in
accordance with the Privacy Act 1988. Certain general,
non-specific information such as location, sex, age and
results may be passed on to agencies to inform future
funding arrangements and/or statistical data gathering

We will not give out your information to any person or
agency without your permission, unless we are required
to do so by law.

The Centre for U complies with the Australian Privacy
Principles which are outlined in Schedule 1 of the Privacy
Act 1988.

Access to Your Records

If you wish to access your student information file, this
can be done via the Student Portal. You will be given
access to the Student Portal once your enrolment is
confirmed. Alternatively, you can direct requests to
access your records to our administrations team at

Students are required to enrol in courses online at            Prerequisites
The Centre for U website.                                      You must meet and be competent in any pre-requisite

As part of the enrolment process, you are required to          requirement for a training course.

read and confirm that you have read and agreed to the          Students enrolled in the First Aid, CPR, LVR course
terms in this Student Handbook.                                must complete HLTAID001 Provide Cardiopulmonary

There are several mandatory questions that you                 Resuscitation prior to completing UETTDRRF06 Perform

are required to answer in order to progress with the           Rescue from a Live LV Panel.

enrolment process which is part of government and              If students have not completed HLTAID001 Provide
regulatory reporting requirements.                             Cardiopulmonary Resuscitation they will be unable to

Once your enrolment has been accepted by The Centre            complete UETTDRRF06 Perform Rescue from a Live LV

for U, you will receive an enrolment confirmation email.       Panel.

Enrolment Dates                                                Language Literacy and Numeracy (LLN)

The Centre for U publish an up to date training calendar       You must demonstrate that you have the required level

on the website.                                                of LLN competency to complete the course you are
                                                               enrolled in. Therefore, we need you to complete an LLN
                                                               assessment prior to commencing training.

                                                               If you do not meet the LLN requirement, the Educator
                                                               will advice you that you have not met the competency
                                                               to complete the requirements of the course you are
                                                               enrolling in and therefore cannot participate in training.
                                                               The Educator will consult with you and may provide an
                                                               appropriate referral to an external service.

                                                               Where pre-reading applies to a course, the steps are:

                                                                  •     You register and are sent an LLN
                                                                        assessment to complete by a due date

                                                                  •     We confirm you have achieved the level of LLN
                                                                        required for the course, accept your enrolment
                                                                        and email your pre-reading. If you do not meet
                                                                        the LLN requirement, our Educator will call you
                                                                        to discuss your deficiencies and may provide
                                                                        a referral to an external support service.

                                                                  •     You undertake the pre-reading remotely
                                                                        and submit your answers to questions
                                                                        on the first day of training.

Unique Student Identifier (USI)                                     Support Services
A USI is required by all Australians undertaking nationally         The Centre for U may provide access to support services
recognised training. It allows students to link to a secure         for students, including:
online record of all qualifications gained regardless of the
                                                                    Learning Support Services:
training provider. This system was implemented by the
Australian Government in 2015, so it will show student                 •   One on one support
achievements from 1 January 2015 onwards.
                                                                       •   Reasonable adjustment

As an RTO, The Centre for U cannot issue Qualifications                •   Hearing loop system fitted to each classroom
or Statements of Attainment without a USI. Therefore, it
                                                                       •   One-on-one support includes student’s ability
is mandatory that you supply your USI upon enrolment.
                                                                           to discuss their needs with the Educator after
If you do not have a USI, please visit                class and access to message Educators using
au/students/create-your-usi for more information, and                      the student portal for assistance/guidance
instructions on how to apply for one.
                                                                    The Centre for U may refer you to external services
                                                                    where we don’t have the expertise, including:
Image Release Consent
                                                                       •   Reading and writing hotline
On enrolment you may choose to agree to our Image
Release Consent. Where consent is given, The Centre                    •   Translators/Interpreters – including access
for U may use images for news or promotion of                              to a dictionary or interpreting device
The Centre for U training services on TV, radio or in                  •   Language, Literacy and Numeracy Programs
newspapers, in trade and other journals or magazines
                                                                       •   Foundation skills course at a TAFE or similar
and on websites and the internet. The Centre for U
accepts no responsibility or liability for where the image             •   Counselling
may end up once released or published.
                                                                       •   Drug and alcohol awareness sessions

                                                                       •   Legal advice consultations

                                                                    A full list of support services can be found on our

                                                                    Other Support Services

                                                                      Lifeline:          13 11 14 or

                                                                      Beyond Blue:       1300 22 4636 or

                                                                      Salvation Army: 13 SALVOS (13 72 58) or

                                                                      Domestic and family violence: 1800RESPECT or

Information about fees and charges is documented on                  Cancellations and Refunds
our website                                    If a student withdraws from a course after

A number of factors will determine how much your                     commencement of the course, all tuition fees are non-

course will cost. This includes things like:                         refundable or transferrable.

   •   Which course you will study                                   If a student withdraws from a course 5 business days
                                                                     or more prior to the commencement of the course, a full
   •   Course duration
                                                                     refund is available.
   •   Study load and mode
                                                                     If a student withdraws from a course less than 5
   •   Any credit that may be applied through credit                 business days from the commencement date, a $70
       transfer, recognition of prior learning and/                  cancellation fee will be applied.
       or recognition of current competency
                                                                     Exemptions to the refunds policy may be applied for
All fees are subject to change. Please contact The Centre
                                                                     medical reasons or personal circumstances. Students
for U if you have any questions related to course fees.
                                                                     will be required to apply in writing to the Chief Executive
                                                                     Officer and will be advised within 14 business days.
Course Fees – ETU Members
   •   Employed ETU Members are eligible                             In the event that The Centre for U is unable to deliver
       for a 10% discount on course fees                             the course in full, the applicant will be offered a full
       related to upskilling training                                refund or the opportunity to transfer to a new course if
                                                                     one is scheduled.
   •   Unemployed ETU Members are eligible to access
       free upskilling training (Evidence required. See
                                                                     Other Fees
       the eligibility section of our website for details)
                                                                     Recognition of Prior Learning (RPL)
Fee Protection
                                                                     The Centre for U will charge a flat fee of $100 per unit for
The Centre for U will not accept payment of more                     RPL. The course fee for the enrolled course/qualification
than $1000 from each individual student prior to the                 will be adjusted accordingly.
commencement of the course.

Following course commencement, The Centre for U will                 Payment Options
not require a student to pay more than $1000 in advance              Payment of course fees can be made to The Centre
for services not yet provided, either prior to course                for U via:
commencement or at any stage during their course.
                                                                         •   Credit card

Payment Terms                                                            •   Debit card

Where course fees are $1,000 or less, The Centre for U               If you are experiencing financial difficulty, please
will collect the full amount on enrolment.                           contact The Centre for U as early as possible to
                                                                     discuss your options.
Where course fees exceed $1,000, the Centre for U will
establish a payment plan for the student ensuring that at
any given time, the total amount required to be paid will not
exceed $1000 for training services yet to be delivered.

Once The Centre for U has confirmed your enrolment,               Competency Based Training
you will be sent a welcome email that includes:                   The training you undertake is Competency Based
   •   Details of your scheduled course                           Training (CBT) which is an approach to teaching that
                                                                  focuses on allowing students to demonstrate their ability
   •   Venue details and course times
                                                                  to do a task. CBT is used to develop concrete skills and is
   •   Pre-requisite requirements (if relevant)                   typically based on a standard of performance expected

   •   LLN requirements                                           in the workplace and industry.

   •   Access to any pre-reading that you                         CBT programs deliver qualifications that are made up
       need to complete before attending                          of Units of Competency. Each unit defines the skills
                                                                  and knowledge required to effectively perform in the
Duration of Training                                              workplace. Assessment is based upon the learning

How long your course will take depends on a number of             outcomes expected from each Unit of Competency.

factors. Included are your own efforts and commitment
                                                                  There is no grading in a CBT approach, students are
to submitting assessments, your study load and how
                                                                  either ‘’competent’’ or ‘’not yet competent’’.
many units (if any) are eligible for credit transfer and/
or recognition of previous experience and qualifications.
Further, the level of the qualification/unit being
undertaken will impact on course duration.

The Australian Qualifications Framework (AQF)
summarises the criteria of different qualification levels
and gives an indication of the complexity, depth of
achievement, knowledge, skills and levels of autonomy
required to achieve a qualification at that level.

In relation to The Centre for U accredited courses, below
is the training required:

 Course                               Duration of Training

 TLIF2080                              2 days face-to-face
 Safely Access
 the Rail Corridor

 HLTAID001                      up to 6 hours pre-reading
 Provide CPR                          (includes questions)
                                       2 days face-to-face
 Provide First Aid

 Perform Rescue
 from a live LV Panel

Recognition Processes                                          •   Credit Transfer

The Centre for U offer assessment processes that                   The Centre for U recognises AQF qualifications
enable recognition of competencies currently held,                 and Statements of Attainment that have been
regardless of how, when or where the learning occurred.            issued by other RTOs. Credit transfer may be
These are detailed below:                                          applied to Units of Competency and related
                                                                   qualifications that have been studied in the past.
   •   Recognition of Prior Learning

       Recognition of Prior Learning (RPL) is an                   To apply for a direct credit transfer you will need
       assessment process that involves making a                   to supply a certified copy your documentation
       judgment on the skills and knowledge you have               (certificates and/or statements). For full
       as a result of past study and/or experience.                details on the requirements for credit transfer
                                                                   applications, please contact the Training
       The aim of RPL is to recognise your existing                Administrator.
       competencies without having to go through the
       complete processes of training and assessment.
       You will still need to provide evidence though,
       upon which your Educator can base their
       judgement. Evidence must be:

       •   Authentic – it must be your own work

       •   Sufficient – it must demonstrate competence
           over a period of time, that the competencies
           can be repeated, and the evidence must be
           enough so that the Educator can make an
           accurate judgement regarding competency

       •   Current – it must demonstrate up-to-
           date knowledge and skills i.e. from
           the present or the very-recent past

       •   Valid – it must be relevant to what
           is being assessed

       You may be eligible to apply for RPL on one or
       more Units of Competency in your course. Please
       contact the Training Administrator to discuss
       your options.

Submitting Assessments                                             Plagiarism
You are expected to complete assessments for units you             All work that you submit must be your own.
are enrolled in.
                                                                   Plagiarism is taking someone else’s work and/or ideas
You will need to complete assessments on the day of                and passing them off as your own. It is a form of
training.                                                          cheating and is taken seriously by The Centre for U.

You will receive full and detailed instructions on the
                                                                   Assessment Appeals
requirements for each assessment, including its context
and purpose at the commencement of training.                       Whilst as a student, you are able to lodge an appeal if
                                                                   you disagree with a decision regarding an assessment
If you are unsure or unclear about your assessment                 outcome, you are encouraged to speak with your
requirements, please discuss with your Educator.                   Educator in the first instance. If you are not satisfied with
                                                                   the outcome of that discussion, you can request a formal
Re-sits                                                            review of the assessment decision. In these cases,
If your assessment is deemed ‘Not Yet Competent’, you              please follow the Assessment Appeals policy.
are granted one (1) more attempt on the day of training
(2 attempts in total).

If the second attempt is ‘Not Yet Competent’ you must
re-enrol in the unit and attend training again before being
able to re-sit the assessment.

Assessment Feedback
You will receive feedback regarding the outcome of
each assessment item. To be deemed ‘Competent’
against a nationally accredited unit, you must meet the
requirements for all elements that comprise that unit.

The Centre for U has a Code of Conduct for staff which             Consequences for misconduct will depend on the
outlines how the organisation and our staff behave.                severity and frequency of the breach and include, but are
                                                                   not limited to:
Similarly, The Centre for U has expectations for student
behaviour. These are outlined in the Code of Conduct –                •   Formal reprimand (warning)
Students.                                                             •   Suspension from the course

The Centre for U view student misconduct seriously.                   •   Student to reimburse the costs
We expect that our students will behave in an                             incurred by any damage caused
honest, respectful manner appropriate for a learning
                                                                      •   Cancellation of the course without
environment, and in a way that will uphold the integrity of
                                                                          refund and/or credit
the RTO.
                                                                      •   Matter referred to the police
Examples of student misconduct include, but are not
                                                                   Students found guilty of misconduct have a right to
limited to:
                                                                   lodge an appeal by following our Complaints and
    •   Academic misconduct including                              Appeals policy.
        plagiarism and cheating

    •   Harassment, bullying and/or discrimination                 Workplace Health and Safety

    •   Falsifying information                                     Workplace health and safety legislation applies to
                                                                   everyone at The Centre for U. All staff, students and
    •   Any behaviour or act that is against the law
                                                                   visitors have a responsibility to ensure the workplace is
    •   Any behaviour that endangers the health,                   safe and that their own actions do not put the health and
        safety and wellbeing of others                             safety of others at risk.

    •   Intentionally damaging equipment                           Please report any incident or hazard immediately to The
        and/or materials                                           Centre for U staff.

Smoking, Drugs and Alcohol
The Centre for U is a smoke-free workplace. Smoking
is prohibited in the building and only permissible at
designated locations away from building entrances.               The Centre for U has a Student Complaints and Appeals
                                                                 policy and procedure that is available on its website.
Any student under the influence of drugs and/or alcohol
is not permitted on The Centre for U premises, to use            If you wish to lodge a complaint, please use the
The Centre for U facilities or equipment, or to engage in        Complaints and Appeals form on the website at
any The Centre for U activity.                         

People taking prescription medication have a duty
to ensure their own safety, and that of others is not
                                                                 Upon successful completion of your coursework and
                                                                 provided all fees are paid, a Qualification or Statement of

                                                                 Attainment will be issued to you within 30 calendar days
                                                                 of you being assessed as meeting all requirements for
                                                                 the course.

The Centre for U is dedicated to ensuring its practices          If for some reason The Centre for U ceases to operate
are constantly reviewed to ensure best possible                  whilst you are still enrolled, a Statement of Attainment
outcomes and meeting the needs of its students. This             will be issued to you for the units within the qualification
approach to continuous improvement relies on input               for which you have successfully met requirements.
from students regarding their experiences whilst enrolled
in their course.

We welcome informal feedback at any time, and this
can be provided by directly speaking with The Centre for
U staff, lodging via our website or sending an email to

You will receive a satisfaction survey on completion
of your course and we ask that you are detailed and

All feedback received will be logged and systematically
reviewed to inform change and system improvements.

                   THE CENTRE FOR U
                   Level 3, 200 Arden Street
                   North Melbourne VIC 3051
                   phone 1800 270 875
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