Glastonbury - The Stand - 2022 Volunteer training guide
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Glastonbury – The Stand
2022 Volunteer training guide
This training guide is to give you information on how to carry out your volunteer role onsite.
This training guide should be read in conjunction with the WaterAid festival volunteer guide
and your festival-specific guide, both found on the Festival Volunteer Hub.
You will receive onsite training for your role, in the context of your work area. You will be
notified of the timing of this training when you sign in with us onsite.
Overview and background
Our Stand next to the Pyramid stage is a great location for us to have a WaterAid presence.
It is the focal point for raising awareness about our campaign and engaging the public in our
work and our activities at the festival.
The Stand is a large marquee joined as an open space with the other main charities (Oxfam
and Greenpeace). In a separate structure next to the Stand is one of our busy water kiosks.
Operational hours: 11am – 9pm, Thursday – Sunday.
Shifts: 4 x six hour shifts, shift times will rotate each day
Management and supervisors
You will have one Team Leader. They will:
• Deliver a quick briefing to you before you start your shifts, and ensure you have the
relevant equipment and resources from the campsite.
• Check in with you and support all Stand volunteers on shift, relaying any problems to
the management team, writing down feedback and working with the event’s site team
to ensure you have enough stock and materials.
There will also be an onsite manager who will support all Team Leaders and volunteers.
Before your shift:
• Meet at the WaterAid campsite 30 minutes before your shift for a quick pre-shift
briefing Make sure you sign-in so we know you have arrived for your shift.
• Collect card machines, cash/ collection tins, stock logs, merchandise and any other
equipment you will need from the Water Bar supervisors
• First shift of the day: Set up the area at the Stand with merchandise and get the kiosk
ready. There is a checklist that you can follow at the Stand area. You will also need
to unlock the padlock on the kiosk when you arrive. The code to unlock this is 2030.
On your shift: Equipment and materials
You will collect the following equipment from the campsite
• Contactless machines
• Collection Tins
The following equipment will be at the Stand/In the kiosk
2022 WaterAid festival volunteering
Water bar training guide
festivals@wateraid.orgEar plugs, Hand sanitiser, First Aid Kit
Clipboards, Scissors
Blue Roll
Calculator
Torch
Blue cloths
Notepad
Sellotape
String
Marker and pens, Whiteboard
A-boards
Cable ties
Blu tack
Suncream
Merchandise for sale
Water Bottles, Cups and Chilly’s bottles
Tattoos, pin badges
Cleaning materials
On your shift: Volunteer tasks
There are several activities happening at the Stand this year, and you will be able to switch
between them during your time at the festival.
1. The Water Kiosk – please see the water kiosk training guide as appendix 1
below for this part of the role
2. Selling merchandise
3. Climate campaign
4. Additional engagement – tattoos, pin badges etc
After your shift:
• Bring ALL card machines, collecting tins/ buckets back to the campsite HQ (2
people).
• Bring back any cash from merchandise and bottle sales along with the bottle stock
log and merchandise sales log (2 people).
• Bring back all bottle collection slips collected on shift. This is really important as it is
what we use to update the festival on who has collected their bottle.
• Report back to campsite HQ any branded items/merchandise that need topping up.
• Last shift of the day - pack up and ensure all cash, collection tins and tablets (if
applicable) are brought back to campsite HQ. Close and lock the hatches and lock up
the kiosk securely with the padlock.
Health and Safety
1. Slips, trips and falls
• Wear suitable sturdy closed toed footwear
• Use the correct equipment provided for cleaning
• Never work in other areas aside from your designated work space
• Do not leave cleaning materials and equipment unattended
• Report any lack of lighting to your supervisor
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.org• Request anti-slip treatment such as sawdust for spillages
• Regularly take waste bags to the disposal or recycling area so that they do
not take up space inside or around the toilets and cause hazards
2. Contact with cleaning chemicals
• All chemicals marked ‘irritant’ are being substituted for eco-friendly products
where possible
• Wear gloves provided when taking part in cleaning tasks
• Clothing or gloves soiled with chemicals should be disposed of and new items
requested
• Report any health problems that may have come from cleaning (e.g. itchy
skin)
• Always wear appropriate clothing on shift – closed toed footwear, trousers or
long shorts and WaterAid t-shirts
3. Injuries caused by materials or equipment
• Ask for help when lifting heavy objects such as full waste sacks
• Ensure bins and buckets are not over-filled
• Use long handled mops, brushes and litter pickers to reduce the need to
stretch and stoop.
4. Aggravation from campers
• Sometimes we may experience some verbal abuse from campers, particularly
if working at a busy area, where there is a long queue or weather conditions
have made sites unpleasant.
• Everyone should report any instances of abuse immediately to the nearest
member of security and to your team leader or supervisor, who will feed this
back to the management team for appropriate action.
5. Extremes of weather
• Shelter when necessary
• Take weather-appropriate clothing to each shift
6. Reputational risk to WaterAid
• Ensure that on shift you are seen to be working hard and if possible, enjoying
yourself!
• Do not eat, smoke, or drink alcohol at your work area.
• Report any problems as soon as possible so that we can rectify this and
minimize any complaints about WaterAid.
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.orgAppendix 1: Water Kiosk Training information:
Overview and background
We introduced our water kiosks at Glastonbury back in 2014 and this year we’re excited to
also have four new large water bars, located at the Pyramid Stage, The Other Stage, West
Holts Stage and The Park. In addition to the new water bars, we also have six of our
traditional water kiosks onsite, including one at The Stand. Our water bars and kiosks are
key in keeping festival goers hydrated, providing free tap water throughout the weekend.
They also support the festival’s initiative to reduce the use of single-use plastic drinks bottles
and encourage refills.
The water bars will feature between 6 and 20 taps and there will be 6 volunteers and a team
leader volunteering with you within your bar. At the Pyramid Stage bar there are 20 taps, so
we will have multiple bars and multiple teams. At the West Holts, Park and Other stage bars
there are 6 taps so a smaller team will be present.
We have reduced the number of smaller water kiosks to 6 across the site – the location of
these will be shared with you on arrival. Water kiosks feature 2 taps and a smaller team of 2
on each shift. Tasks are the same.
The water bars and kiosks will also be managing the selling and collection of Glastonbury’s
stainless steel reusable water bottles. WaterAid receive all the profits from these water bottle
sales and they’re another great way to encourage water re-fills.
2022 FAQs
1. What do people need to bring to collect their bottles?
People must bring their pre-paid bottle slip, which is attached to their tickets. This notes the
number of water bottles they have purchased and can be exchanged for the 500ml stainless
steel bottles onsite – not the limited edition bottles.
It is really important that we only collect the small tear off section with the number of bottles
they have ordered and do not take in any slips with personal data on. If someone leaves
the part with personal data on put it into the secure box with the other slips and let the kiosk
supervisor know immediately, this must be given to the HQ team as soon as possible.
2. What happens if people lose or forget the address slip?
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.orgIf address slips are lost or discarded, then people will need to contact the festival when they
get home on help@glastonburyfestivals.co.uk
We will be collecting slips and reconciling all those collected with the full list of people who
have purchased the bottles in the weeks following the festival.
If someone does not have their slip, they cannot collect a bottle.
3. Why can't we just check everyone off a list?
Unfortunately, there are too many people to do this – we don't have internet access at the
kiosks to keep a list up to date in all locations, and we cannot keep printed lists at the kiosks
with personal data on due to GDPR. By providing multiple collection points, ticking everyone
off a list could also be problematic and lead to errors.
4. Have people received communication about this process?
Everyone who purchased a bottle in advance has been sent an email from the festival with
instructions on how to collect their bottles. If they missed this email somehow, then they
should still have their bottle slip (as it’s attached to their tickets).
5. What happens with people who have coach tickets?
If you bought tickets as part of a combined festival + coach package ticket, your festival
tickets (including the bottle slip) will be issued on the coach, mid-way through your journey.
The bottles will be listed on the lead booker’s address slip. You will be able to exchange
your bottle slip for the water bottle(s) you have purchased, as described in the water bottle
collection information email.
7. What kinds of bottles can we fill up at kiosks?
We can fill up anyone’s bottle – as long as we make sure they are happy it is clean to drink
out of. We can fill up plastic bottles if people ask, but also encourage people to bring a
reusable bottle or purchase one.
8. Do people have to pay for the water?
No, the water is free! If people want to make a donation, there is a collection tin behind the
counter, but this needs to remain out of sight/attached to the kiosk. It’s just there in case
anyone offers a donation as a safe place to put money – we are not asking for donations at
any time. Please make sure that you return any cash to the campsite at the end of your
shift.
9. Where does this water come from? Is it clean?
There are hundreds of public free water taps located around the site. The drinking water is
supplied by Bristol Water from onsite reservoirs providing fresh water for drinking. All the tap
water onsite is the same quality water that comes out of your tap at home. Regular sampling
and testing ensures a safe, clean supply.
11. Can we wash people’s bottles out for them?
We can give them a rinse, but we have to inform them that it’s unlikely to be 100% clean as
we don’t use anything to sanitise the bottles. We also use large buckets as drip trays (there
is no sink or drainage at the kiosks) so it is not practical to wash bottles. It’s people’s own
responsibility to make sure the bottle is suitable for use. We also want to avoid wasting water
by doing this.
12.Tell me more about the bottles?
The 500ml stainless steel bottles were produced by an organisation called the Raw
Foundation in their attempt to tackle the plastic pollution problems in various activities in the
UK. Glastonbury wanted to support the Raw Foundation’s campaign to reduce the amount of
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.orgoil-based plastic in the environment by raising awareness about the true extent of plastic
pollution and its impacts. WaterAid wants to promote the drinking of clean tap water as we
know it is a precious resource that millions of people around the world do not have access
to. Together, Glastonbury Festival, WaterAid and the Raw Foundation set-up the kiosks in
2014 to inspire behaviour change and mobilise people to reduce their plastic consumption
and implement healthy, fair, sustainable solutions.
This year the bottles are provided by RAW Ltd sister organisation to RAW Foundation, made
in China and etched in the UK. The factories in which they are produced in China meet strict
ethical conditions and working standards. The bottles are shipped to the UK, not
flown. Further information about the bottles can be found at www.raw-bottles.org
The Raw Foundation are no longer involved in the process of staffing the kiosks or sharing
their message with festivalgoers, but their bottles are still produced on a large scale and they
are a supplier to other UK festivals and events.
13. What if someone comes with a really large container to fill up?
We cannot fill up containers that are to be used for any other purpose than drinking –
i.e. washing etc. These can be filled at tap points around the site. Lifting a container into the
kiosk for a refill could potentially be hazardous. We can fill larger bottles for people within
reason, but please use your common sense, and always remember to follow manual
handling instructions when lifting items.
14. Can we empty out the contents of containers or bottles and dispose of them?
The kiosks don’t have anywhere to dispose of any liquid waste. All we will do is empty them
into the slop buckets, which we then take to the sinks nearby at regular intervals to empty.
We suggest people empty their bottles themselves, there should always be sinks nearby.
15. Can people wash their belongings, or rinse their wellies at the kiosks?
No! We are trying to conserve as much water as possible - the festival requires more than 11
million litres of water over a period of five days. People should be encouraged to take their
muddy things home!
16. Why is Glastonbury trying to raise awareness of impact of plastics on the
environment?
The effects on the environment are huge. The very properties that make plastic so useful
also make it a particularly troublesome pollutant. Plastics can take a minimum of 500 years
to degrade and this is having a dramatic effect on ecosystems, human health, wildlife and
the climate. It is estimated that globally up to 12.7 million tonnes of plastic end up in our
oceans each year, and the best way to avoid this is by reducing the use of plastic. Each
year in the UK we consume three billion litres of bottled water and 10 billion bottles are sent
to landfill. Bottled water typically retails at 500 times the cost of tap water.
More than one million plastic bottles were sold at Glastonbury 2017, and 40 tonnes of plastic
bottles recycled.
17. What has this got to do with WaterAid?
WaterAid will be reminding festivalgoers that we are very lucky to have clean, fresh water
straight from the tap in this country so rather than buying a single-use bottle of water that will
end up in landfill, we’re encouraging people to buy a reusable cup or bottle and drink fresh
tap water all festival!
18. How many water bars and kiosks are there and what time are they open?
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.orgThis year we have four large water bars located near the Pyramid stage, the other stage,
West Holst stage and in the Park. There are also seven water kiosks located around site.
Most kiosks will be open from 10am – 10pm on Wednesday and Thursday and midday –
midnight on Friday to Sunday. WaterAid provide volunteers for all of these.
19. Do the profits from the sale of water bottles go to WaterAid?
WaterAid will receive £2 from the sale of each water bottle sold.
20. How many bottles are for sale in 2022?
We will have around 7,000 of the stainless steel water bottles for sale onsite this year.
21. Will people be able to buy any water onsite?
Yes. Canned Life Water (and canned soft drinks) will be available to purchase from bars all
traders who previously sold soft drinks in plastic bottles.
22. Where else can people get water refills, aside from the bars and kiosks?
All water onsite is drinking water, there are over 400 water points onsite all serving the same
water.
2022 WaterAid festival volunteering
The Stand training guide
festivals@wateraid.orgYou can also read
