HEALTH & SAFETY PROGRAM COVID-19 - Hotel Troya

HEALTH & SAFETY PROGRAM COVID-19

• At Alexandre Hotels we think about you during your vacation, so that
                 your trip is a safe experience, and that is why we have developed
                 protocols to ensure the safety of our clients, employees, and
 ALEXANDRE       collaborators in all our hotels.

     HOTELS   • All the protocols and health and safety measures of our facilities have
                 been designed based on the Spanish Ministerial orders

  THINKS OF
                 SND/458/2020 of May 30th, SND/414/2020 of May 16th and
                 SND/399/2020 of May 9th 2020 of the Ministry of Health, to the
                 guide published by the Min. of Industry, Commerce and Tourism and
   YOU AND       prepared by the ICTE at the request of the State Secretariat for
                 Tourism "Measures for the reduction of the SARSCoV-2 coronavirus
YOUR SAFETY      infection" and the one prepared by HOSBEC "HOSBEC guide for the
                 reopening after Covid-19 in tourist accommodations", in order to
                 ensure the best implementation of the measures and thus provide all
                 the guarantees and maximum confidence to our customers.

FRONT DESK
• We ensure social distance between our customers and our
  employees.
• We control the temperature of our customers on arrival.
• We implement all necessary specific protection measures:
    •   Payment system by the room key at the points of sale, and priority is given to
        payment by Contactless credit card, minimizing as much as possible the payment
        in cash.
    •   Disinfection of room keys and payment terminal after each use.

• Staff trained in Covid-19 certified by QUIRÓN PREVENCIÓN,
  equipped with the necessary Individual Protection Equipment.

COMMON
 AREAS

• We increase the frequency of
  cleaning and ventilation in common
  areas, with special attention to the
  bathrooms.
• Hydroalcoholic gel available to clients
  in the main locations of the hotel.
• We establish maximum capacities to
  maintain the minimum safety distance
  between people.

ROOMS
• We reinforce our cleaning and disinfection
   protocols, with products with a virucidal effect,
   emphasizing the surfaces of greatest use (knobs,
   switches, taps, or doors).
• Our rooms will not be occupied for 24 hours after
   each departure of the occupant.
• We offer the possibility to refuse our cleaning
   service for a maximum of 4 nights.
• The bedding and textiles will be cleaned in a
   certified laundry, at temperatures and with specific
   programs to guarantee hygiene.
• We remove decorative elements, such as cushions,
   bedding, and non-essential stationery.
• Staff with specific training in Covid-19 and certified
   by                   , equipped with the necessary
   Individual Protection Equipment

RESTAURANTS AND
    BARS
•   Seating in restaurants and bars is limited to
    ensure minimum safety distance.
•   Tables shall be located at least two metres
    apart.
•   The buffet service will be assisted according to
    regulations.
•   Water-alcoholic gel point at the entrance of
    each restaurant and bar.
•   Specific disinfection of kitchenware, cutlery,
    crockery, glassware, tables, chairs, before and
    after each use.
•   Use of single doses instead of bulk services.
•   We implemented a QR system to facilitate our
    services in a safe way.
•   Staff with specific training in the Covid-19 and
    certified by                     , equipped with
    the necessary Individual Protection Equipment.

SWIMMING
POOLS

•   The capacity is limited, distributing
    hammocks, umbrellas, and side
    tables, guaranteeing the minimum
    safety distance.
•   The frequency of cleaning and
    maintenance is increased,
    disinfecting all surfaces according to
    protocols.
•   The use of spaces not close to the
    pool is promoted, such as our chill-
    outs and solariums, to enjoy the sun.

THE TRUST OF A BRAND