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Highlights
Volunteers Providing 64 Years Continuous Service (1956-2020). January 2020
President’s
News
Ro Meyer,
Auxiliary President
The other day I was talking with one of our volunteers Give forgiveness. Forgiveness offers healing to family,
who shared with me this thought, “I gave to someone friends, coworkers and neighbors. Forgive yourself and
today and because of that I felt good for the rest of others despite memories of difficult times.
the day.” We all have had that feeling. Giving becomes
Give encouragement. When people are filled with doubt
a blessing for both the giver and the receiver. There
and fear they lack courage. You can inspire and motivate
are as many reasons to give as there are ways to give.
someone to act. Make the world a better place by helping
Generosity is a choice that feels right and joyful.
to change the direction of a life.
Consider giving your time and talent. Take time to
Give an act of kindness. Kindness is the easiest and
volunteer. Make time to give blood and help save a life.
most abundant gift we can give. Hold the door open for
When you clean your home, clear out your closet of another. Return your grocery cart and make cookies for
unwanted items. Give what you don’t use or need to your friends. The list is endless. Kindness brings joy to the
charity and please consider our Auxiliary Thrift Shop. giver, the receiver and all who witness the act.
Give of yourself. Make someone feel loved, special and Give love. It’s easy to love those who love us back.
appreciated with a visit, phone call, email or a card. Challenge yourself to give love to those who appear to
Extend an invitation. When you invite someone into deserve it least. Make your love unconditional. Make the
your life you are saying “I want to spend time with you. world a more loving place and we all reap the benefits.
You are important to me.” Give praise, gratitude and Real giving is when you expect nothing in return. Make
appreciation. This creates heart-to-heart connections. your life about giving and incorporate these tips as a part
Share the discovery of a great blog, book, restaurant, of your routine.
product or service. The message you share is “This was Remember only some can give money, but all of us can
a great find for me, and I want to share it with you.” give of ourselves.
Give affection. Offer hugs, a kiss on the cheek, a pat on
the back, a touch on an arm or a tender look. We all
need affection and acceptance. Touching helps to heal
emotional wounds.
Give the gift of laughter which brings health and
happiness to others. Laugh loud and laugh often with Ro Meyer 772.223.5945, Ext. 11648
everyone. Laughter is contagious. Help it spread. Auxiliary, President Ro.Meyer@martinhealth.org
Spotlight on
Volunteer Services
Dear Volunteers,
Happy New Year! We have officially been a part of Communicate with H.E.A.R.T.® is Cleveland Clinic’s
Cleveland Clinic for one year! It is up to all of us enterprise-wide service excellence behavior model
to be living examples of our mission, vision, care designed for all caregivers. This three-hour course
priorities and values. Our actions and words should is focused on S.T.A.R.T. with Heart® and Respond
always reflect positively on Cleveland Clinic. We are with H.E.A.R.T.®
grateful to have volunteers committed to excellence
and who make us the best place for care and the A few housekeeping notes:
best place to work. In this issue of Highlights, you • It is time to start working on the Auxiliary
will find an entire page dedicated to our mission, directory. If you do not wish to be listed or
vision and values that you can save as a reminder wish to have some of your information omitted,
of what we represent as part of the Cleveland Clinic please request a declination form.
family. It is wonderful to be part of an organization
with a commitment to serving the community and • Volunteer Uniform and ID Badges – Please
the people in it. remember that the only time you should be
wearing your uniform or ID badge, is when you
We are excited to share that our system wide are volunteering. If you come to the hospital as
Communicate with H.E.A.R.T.® training is in a visitor, you should go through security and get a
full swing! In October we started rolling out the visitor pass.
Communicate with H.E.A.R.T.® to our patient facing
caregivers. Starting in January, additional sessions • If you have not yet updated your emergency
will be offered for all other caregivers within the contact information, please remember to do so.
health system, including volunteer caregivers. The
sessions will continue through summer 2020 until • Many of you have asked whether we will be
all caregivers have attended. Please watch your getting new uniforms and if so, when. Currently,
email and the kiosk for training information and we do not know the answer to that question. You
how to sign up. can be assured, that when we know, you will be
notified via email, kiosk and newsletter.
The Communicate with H.E.A.R.T.® course is
dedicated to enhancing our communication skills Wishing you peace, joy, hope and happiness in 2020!
while continuing to foster our mission of building
a culture of empathy by engaging patients and Hugs,
empowering caregivers.
Jan Chase Kelly McIntyre Suzanne Lumley
ext. 11037 ext. 13643 ext. 15886
2 | martinhealth.org/volunteers
Volunteers in Action
Ro Meyer and Shelley Guerard at Marie Smith, North Hospital Tony Bartholomew, Kendall White, Curt Campbell, North
the Chrysanthemum Ball Emergency Department Hospital Guest Relations
Enjoying lunch in the South Cafeteria. L-R: Jane Michel, Nancy Rowe, Eva Kemp, Kathy Barker, Lea Stover, Nancy Inman,
Susan Ferrer and Skip Ferrer June Cianciaruli, Tradition Hospital Gift Gallery
Ginny Callahan and Cindy Smith, Volunteers visiting with Santa at Tradition Hospital
South Hospital Outpatient
Ready to participate in the VNA Stuart Christmas parade: Arlene Cohen, Tradition Hospital Jan Chase, Sandie Cox and Nancyann Taylor
L-R: Terry Kogl, Sandie Cox, Rose Lillich, Jan Pharo, Jo Reception Desk enjoying the tree lighting at North Hospital
Hayes, Nancyann Taylor, Mark Dake, Judith Ashley-LaRock,
Bonnie McCormick, Wendy Wieber and Skip McCormick
martinhealth.org/volunteers | 3
New Volunteer Orientation
Suzanne Lumley reports that 14 new volunteers attended orientation in November.
Seated: Tim Kelbel, Richard Krevosky,
Debbi Mitchell, Jasmine Perez
Standing: Pamela Reibling, Roland Rundle,
Dolores Wiernasz
Seated: Brenda Benedet, Joseph Bonvicini,
Stephanie Castrovinci, Richard Jenkins
Standing: Tom Lasher, Barbara Turitz,
Margaret Oathout
Check Out the North Hospital Gift Gallery!
Treat yourself to a new bag for the new year. A shipment of
our Myra Bags has arrived. These bags, popular for their
durability, are made of canvas, unique fabrics, leather and
hides. A Myra bag is known for celebrating your personal style
and the importance of little things. Our collection includes
different styles and sizes from which to choose.
Another addition to our shelves is the Oceanfront collection. It
includes an array of home and body essentials such as hand
soap, body wash, hand cream and body lotion. These make
great gifts too. Come in and try a sample!
Our jewelry cases are always changing. We have great styles at
great prices and they quickly sell out. In need of something new
for the home? We have sequin pillows that change designs as
you swipe the sequins in different directions. Is there a new baby
in the family? We have adorable baby outfits plus t-shirts for the
“Big Brother” or “Big Sister” who need to be celebrated also.
Submitted by Dorothy Bartholomew
4 | martinhealth.org/volunteers
Upcoming Auxiliary Election
Information for your Action!
The Auxiliary Nominating Committee is seeking interested, qualified candidates to assume the
following 2020-21 Auxiliary leadership positions:
President | Vice President | Recording Secretary | Treasurer
Nominate a year-round member of the Auxiliary for any one or all the 2020-2021 Leadership
positions. Obtain a nomination form from the site coordinator at your volunteer location. Your
nominee must sign the form indicating acceptance of the position for which he/she is being
nominated. As nominator, your signature is also required. Failure to obtain either signature will
invalidate the nomination. Return your completed nomination form to your site coordinator or send
via inter-department mail to Mary-Jo Horton, Chairperson, Nominating Committee, Auxiliary Office,
North Hospital by Wednesday, January 15, 2020.
Timeline for Annual Election
January 6, 2020 – General Membership February 10 – February 26, 2020 - Ballots for
Meeting: Review of nominating procedure. early voting will be available at all sites and early
voting reminder will be on site kiosks.
January 15, 2020 – Deadline to submit
nomination forms February 26, 2020 – Site ballot boxes will be
sealed and sent to Nominating Committee to tally.
January 15 – 25, 2020 – Nominee interviews
by the Nominating Committee March 2, 2020 – General Membership Meeting:
Regular members attending who have not voted
January 31, 2020 - Slate of recommended early may vote by ballot between 11:00 a.m.
nominees presented to Auxiliary Board and 12:15 p.m.
of Directors. At 12:15 p.m., Nominating Committee counts
ballots. Nominees receiving highest number of
February 4, 2020 – General Membership
votes will be elected. The Auxiliary President will
Meeting: Slate of recommended nominees
announce winners of each leadership position.
presented. Nominations will be taken from the
floor. Nominated members must be year-round April 6, 2020 - Auxiliary Annual Meeting and
residents and they must agree to be nominated. installation of newly elected officers.
Nominating Committee: Chairperson:
Mary-Jo Horton
North Hospital: South Hospital: Tradition Hospital: mjbaby@comcast.net
Cliff Burgner Annmarie Riley Lea Stover
Phone 772-334-0548 riley.annmarie@comcast.net leastover@yahoo.net Member at Large:
Colleen Koniszewski
coll.konis@gmail.com
Site Coordinators:
Susan Dyall (North); Eva Kemp (South); Mary-Estelle Hamden (Tradition);
Colleen Koniszewski (SLW); Carolyn Michaud (Thrift Shop)
martinhealth.org/volunteers |5
December Luncheon Meeting
Entertainment by Jonelle and the G-Man Guest speaker – Sgt. Brian Bossio
USMC Staff Sgt. Richard Cano and Rachel Terlizzi Moddie Batschelet visiting with Santa (John Lillich)
and Tara Zweben from the United Way collecting
Toys for Tots
The December Luncheon Meeting was held at an abundance of toys. Thank you for your
St. Mary’s Church Great Hall in Stuart. We had generosity! With your help, there will be some
a lovely lunch and enjoyed music from the 50s happier children this holiday season.
and 60s provided by Jonelle and the G-Man.
Sergeant Brian Bossio, community relations
Many volunteers brought toys for donation supervisor for the City of Stuart Police
to the Toys for Tots program. USMC Staff Department was our guest speaker. He talked
Sergeant Richard Cano and Rachel Terlizzi and about fraud awareness and gave us several
Tara Zweben from the United Way were on examples of how seniors have been scammed
hand to help with collection of the donations. in Stuart. His discussion included ways to
As usual, our volunteers came through with avoid being a victim of fraud.
First Watch
2125 SE Federal Highway, Stuart, FL 34994
Gift certificates provided by the
Generations Salon
following merchants were distributed as 4229 SE Federal Highway, Stuart, FL 34997
door prizes at our November meeting. LSO Jewelry & Repair, Inc.
906 SW St. Lucie West, Blvd., Port St. Lucie, FL 34986
Please patronize these merchants and Pop Stroke
11070 SW Village Parkway, Port St. Lucie, FL 34987
when you do, express your gratitude to
Shrimper’s Grill & Raw Bar
them for supporting our Auxiliary! 4903 Dixie Hwy., Stuart, FL 34997
Stuart Boathouse
49 Seminole Street, Stuart, FL 34994
6 | martinhealth.org/volunteers
Hours Awards were presented to those in
attendance at the December meeting: Bold denotes Award Winners
100 Hours: Shirley Conti, Doris Hudson, 300 Hours: Josephine Hayes, Nancyann Taylor,
Nancyann Taylor, Mary Emrick Peggy Ryfun
500 Hours: Carole Wiseman, Nancyann 1,000 Hours: Nancyann Taylor,
Taylor, Mark Dake, Lynn Gifford Bridie Lamparelli, R.N.
2,000 Hours: Tony Bartholomew, 6,000 Hours: Colleen Koniszewski,
Nancyann Taylor, Anne Pearl Nancyann Taylor
8,000 Hours: Nancyann Taylor, 9,000 Hours: Don Gross, Nancyann Taylor,
Kendall White Susan Dyall
martinhealth.org/volunteers |7
Auxiliary For the Month of November 2019
630 Auxilians Worked 12,187 Hours
Hours Awards Submitted by Barbara Pitts, Awards Chair
25 HOURS 100 HOUR AWARD 500 HOUR AWARD 2,000 HOUR AWARD
(NEW MEMBER) Robert Glassberg Ruth Bryer Florine Mindlin
Kathleen Barry Margaret Haskell Jean Garneau Robert Relyea
John Blaszkowski Terry Kogl Jill Ghiotto
Elizabeth Borrelli Lorraine Million Danny Hatton 11,000 HOUR AWARD
Dianne Carlen John Schoppe, Jr., MD Edward Hollis Connie Slevinski
Michael Carlen Thomas Stevens Rick Malle
Charles Falcone Karen Swanson Paula Meyerson 16,000 HOUR AWARD
Barbara Franklin Swan Swanson, III Joseph Nudelman Jackie Smith
Sylvia Hughes Jennifer Timoney Margaret Rampersad Fook
Jeanne Jasmin Patricia Wight Charles Taylor
Mary Ann Lutz Jerilyn Wilson
Frederick Mayer 1,000 HOUR AWARD
Michelle McGrory 300 HOUR AWARD James Linn
Donna O’Brien Susan Halley Dolores Reisman
Laura Smutek David Schlisserman, MD Steven Robkin
Michael Smutek Cynthia Smith Barbara Schnitzer
Marlene Weisler Natalie Smith Kandy Tole
Brenda Snow
Postcards to be
Discontinued
In the past, post cards were sent to all volunteers THE DOCTOR WILL SEE YOU NOW.
informing them of coming events. This required DISCOVER 24/7 CONCIERGE MEDICINE.
many hours of volunteers’ time in addition to the
As a member of Concierge Medicine, you will be able
financial expense of cards and postage. Going
to see your physician quickly, often on a same-day or
forward, we will no longer use the postcards as a next-day basis, saving you time. What’s more, you may
means of communication. Please be advised that discuss your concerns with your doctor by phone or
all general meetings are listed in our Auxiliary email without an appointment.
directory. In addition, we have email capability, kiosk
THE DOCTOR
Schedule WILL SEE
your consultation YOU NOW.
at 772.223.2867
messages and Highlights articles to keep volunteers or visit martinhealth.org/concierge-medicine
DISCOVER 24/7 CONCIERGE MEDICINE.
well informed. We appreciate your consideration in
helping us to manage these costs. Concierge Medicine
As a member of Concierge Medicine, you will be able to see your physician
quickly, often on a same-day or next-day basis, saving you time. What’s more,
you may discuss your concerns with your doctor by phone or email without
an appointment.
8 | martinhealth.org/volunteers
Patient Experience
The Patient Experience Department has so much to celebrate this
month and we are excited to share these updates with you.
Communicate with H.E.A.R.T.
In our last newsletter article, we introduced McIntyre, Volunteer Service Coordinator at
Communicate with H.E.A.R.T.® and explained what extension 13643 for assistance with enrollment.
information is shared during the training course. Help spread the word with your fellow volunteers
and get signed up!
We are excited to share that our system wide
Communicate with H.E.A.R.T.® training is in As a reminder, Communicate with H.E.A.R.T.®
full swing and we would like to invite all our is Cleveland Clinic’s enterprise-wide service
volunteers to sign up! For your convenience, we excellence behavior model designed for all
have classes scheduled at each of our locations caregivers and volunteers. This model focuses
on different days and times. on enhancing our communication skills while
continuing to build a culture of empathy by
We recognize you are not able to access empowering caregivers and volunteers.
iLearn to register for the Communicate with
H.E.A.R.T.® course. Please contact Kelly
Patient Experience Survey Update Please share this news with your fellow volunteers
Good News! Due to patient feedback, we have and the community. We anticipate the shorter
significantly shortened our hospital and Emergency survey may result in an increase in survey
Department’s patient experience surveys. responses for all departments.
Welcome Our New Ombudsman
Let’s give a warm welcome to our new Ombudsmen, Michael Ragsdale and
Lisa Sonia. The Ombudsman is a new role at Cleveland Clinic Martin Health.
The Ombudsman is defined as one who investigates reported complaints, reports
findings and helps achieve equitable resolutions. Our Ombudsman office resolves
problems that may arise during a course of treatment and serves as the liaison
between Cleveland Clinic and the patient.
Michael Ragsdale
Please continue to direct patients that express frustration in any area of our health
system to that department leader. If leaders are unable to address the patients
concern, they will elevate it to the ombudsman directly.
Thank you for all you do for our patients, families and caregivers. Your kindness
never goes unnoticed and we appreciate each of you and value your time.
We wish you a happy and healthy New Year!
Karen Ladwig, Manager Patient Experience
Lisa Sonia
martinhealth.org/volunteers | 9
From the Editor
The new year is upon us and as usual, our When the butterfly emerges, its new goal is to
thoughts turn to change and new beginnings. reproduce. Once we determine what our new goals
Are you struggling with how to let go of the past are, we can more easily decide how to make the
and start something new and fresh for 2020? transformation. What are your goals for the next phase
of life? I’m not talking about new year resolutions.
Consider the butterfly. It doesn’t start as a butterfly;
Goals for transformation go deeper than that.
it starts as a caterpillar. Its goal as a caterpillar is to
Although, you might make a resolution that aids you
grow and be prepared for the next stage. To get to
in your quest.
the next stage involves change and transformation.
As humans, we go through life changes too. Whatever you choose, I wish you a happy, healthy and
Sometimes, we must let go of the old in order prosperous New Year and leave you with the following:
to become or begin something new. Just like “Your life does not get better by chance.
the caterpillar, we must spin our cocoon and go It gets better by change.” - Jim Rohn
through a transformation to emerge as a butterfly. From, Nancy Lasher
Theresa Goodman, Thrift Shop, lost her father-in-law.
In Memoriam Marianne Hickey (retired), Thrift Shop, passed away.
Marilyn Savarese (retired), East Ocean and North Hospital, passed away.
Rita Sica (retired), North Hospital, Emergency Department, passed away.
Quote of the Month Save January 6
General Meeting,
The Power of Five by James Altucher
the lunch will be served
1. You are the average of the five people
you spend the most time with.
Date at 11:45.
2. Your health is the average of the five
foods you eat the most.
3. Your mental state is the average
of the five things you think about
the most.
4. Your creativity is the average of
the five works of art you spend the
most time trying to read, watch or
understand. Photographer Walter Fogarty with Nancyann Taylor
As those of you with email know, we have been sending
5. You are the average of the five things
Highlights electronically as well as through the mail.
you do to help people every day. One of our volunteers, Walter Fogarty, takes pictures
at the General Membership meetings. You can view all
Submitted by Nancyann Taylor the pictures at https://walterfogarty.smugmug.com/
ClevelandClinic-Events/CCMHA12-03-19/
10 | martinhealth.org/volunteersMission
To provide better care of the sick,
investigation in their problems and
further education of those who serve.
Vision
Cleveland Clinic will be
the best place to receive care anywhere
and the best place to work in healthcare.
Care Priorities
Patients - Care for the patient as if they are Caregivers - Treat fellow caregivers as if they
your own family. were your own family.
Cleveland Clinic is here for one reason: to take care There are nearly 60,000 Cleveland Clinic
of patients. We are known for exceptional care caregivers around the world. We are the largest
delivered by multidisciplinary teams. We challenge employer in Northeast Ohio and the second largest
ourselves to get better each year. Our goals are in the state. We promote teamwork, inclusion and
to touch more lives, relieve suffering and provide integrity. We strive to make Cleveland Clinic the
every patient the best care and experience. best place to work and grow.
Community - We are committed to the Organization - Treat the organization
communities we serve. as your home.
Cleveland Clinic’s community benefit goes beyond Cleveland Clinic is a nonprofit organization. All
healthcare services. As an anchor institution, we revenues beyond expenses are reinvested in our
promote the physical and economic health of our mission. We care for the organization as if it were
neighborhoods. We are building a future for health our home, by securing its financial health, using
education and workforce development that will resources mindfully and bringing our services to
enhance the region for generations. as many people as need our care.
Values - Our values drive our behaviors.
Quality & Safety - We ensure the highest standards and
excellent outcomes through effective interactions, decision-
making, and actions.
QUALITY
Empathy - We imagine what another person is going through,
EMPATHY TEAMWORK
& SAFETY
work to alleviate suffering, and create joy whenever possible.
Inclusion - We intentionally create an environment of
compassionate belonging where all are valued and respected. OUR VALUES
Integrity - We adhere to high moral principles and
professional standards by a commitment to honesty,
confidentiality, trust, respect, and transparency. INTEGRITY INCLUSION INNOVATION
Teamwork - We work together to ensure the best possible care,
safety, and well-being of our patients and fellow caregivers.
Innovation - We drive small and large changes to transform
healthcare everywhere.
martinhealth.org/volunteers | 11Cleveland Clinic Martin Health Auxiliary
P.O. Box 9010, Stuart, FL 34995
Return Service Requested
January 2020
Highlights is published monthly by the
Cleveland Clinic Martin Health Auxiliary
in partnership with the Cleveland Clinic
Martin Health Marketing Communications
Department. If you have article ideas for a
future publication, call the Auxiliary President
at 772.223.5945, ext 11648.
Auxiliary President......................... Ro Meyer
Volunteer Services
Program Coordinator................Kelly McIntyre
Editor.................................... Nancy Lasher
NEW Volunteer Openings
Please check out the positions we currently have available:
Thrift Shop: Openings mornings and afternoons, Monday
through Saturday. Please consider joining the Thrift Shop. Great
team environment!
South Hospital: Gift Gallery, Spiritual Care, Emergency
Department and Emergency Department Waiting Room, Medical
Office Building Reception, Courtesy Cart, and Floor Service
St. Lucie West: Main Reception Desk, CT Scan, Courtesy Cart,
South Reception Desk, Emergency Department
Tradition Hospital: Emergency Department and Emergency
Department Waiting Room, HealthPark One and HealthPark
Two Reception Desk, Spiritual Care, Mail Room substitutes, Gift
Gallery, Guest Relations and Courtesy Cart (evenings)
North Hospital: Gift Gallery, Emergency Department, Spiritual
Care, Emergency Department Waiting Room, OB Education, 3rd
floor and Surgi Center
Family Health Center, Stuart: Looking for greeters (requires
standing and walking), Imaging Department and Courtesy Cart
Drivers
Please contact Suzanne Lumley with
Volunteer Services for further information at
772.288.5886
or suzanne.lumley@martinhealth.org
martinhealth.org/volunteers | 10
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