IBM Z Service Automation Suite May 13, 2019 - Domenico D'Alterio Offering Manager, Z Automation email
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IBM Z Service Automation Suite
May 13, 2019
Domenico D’Alterio
Offering Manager, Z Automation
email ddalteri@it.ibm.com
IBM Z / May 2019 / © 2019 IBM Corporation
AGENDA ➢ Business goals and challenges
➢ Z Service Automation Suite
➢ Value of belonging products
➢ What’s new in IBM Z Workload Scheduler v 9.5
➢ Service Management Unite v 1.1.6
➢ SMU for Scheduling
➢ Resources
2
IBM Z / May 2019 / © 2019 IBM Corporation
Business goals in a digital world
40% of CEOs see growth of the
business as their top priority
CEOs expect digital revenue to grow
10.3% per year between 2017 and 2020
The business wants to:
• Drive business-led innovation
• Respond faster to changing business
demands
• Align to common goals and
objectives
• Protect the business
Source: Gartner Leadership Vision for 2019: Infrastructure and Operations
Leader
3
IBM Z / May 2019 / © 2019 IBM Corporation
It happens !
4
IBM Z / May 2019 / © 2019 IBM Corporation
View of Today’s Hybrid IT Operations
5
IBM Z / May 2019 / © 2019 IBM Corporation
Silos inhibit SLA attainment and increase time to problem resolution
Tools to enable collaboration
and cross-discipline interaction
are needed to avoid silos
Source: Beyond Philosophy: https://beyondphilosophy.com/how-to-
overcome-organizational-silos/
6
IBM Z / May 2019 / © 2019 IBM Corporation
Current challenge: skilled people are leaving!
Skilled people are
retiring
‘Tribal knowledge’ is
disappearing
7
IBM Z / May 2019 / © 2019 IBM Corporation
Junior people facing with mainframe … a real story
“We hired a young guy … he
looked like he was 12 years old
… likely he was 20”
“He started working
on 3270 using the
mouse !!!
… and he was very slow …
8
IBM Z / May 2019 / © 2019 IBM Corporation
Junior people facing with mainframe … continues
“At a certain point
he was puzzled …
why he was not able
to type the
command he
wanted to type… “
“… no way to see the red x at the bottom of the page …. “
9
IBM Z / May 2019 / © 2019 IBM Corporation
Junior people facing with mainframe … through a Web User Interface
“Then we adopted a
Web UI to manage
mainframe … and …
“
“ … he was more relaxed, proud of
what he was able to achieve and
fast … “
10
IBM Z / May 2019 / © 2019 IBM CorporationDigital transformation
presents new challenges
for operations teams
Velocity of change is Growth of hybrid cloud IT operation environment
increasing and workloads are applications is is increasingly strained
increasingly unpredictable increasing complexity
• Risk of outages increases as • Mapping between business • Organizations face skills
the rate of change accelerates applications and mainframe issues as they go through a
and operational complexity resources are unclear generational shift
increases
• Silos inhibit SLA attainment • Reduce cost, maintain
• New workload volumes can be and increase time to problem operational integrity under
unpredictable resolution increasing transactional
volume
11
IBM Z / May 2019 / © 2019 IBM CorporationWhat is important?
Velocity of change is Growth of hybrid cloud IT operation environment
increasing and workloads are applications is is increasingly strained
increasingly unpredictable increasing complexity
• Risk of outages increases • Mapping between business • Organizations face skills
as the rate of change applications and mainframe issues as they go through
accelerates and operational resources are unclear a generational shift
complexity increases
• Silos inhibit SLA attainment
• New workload volumes can and increase time to • Reduce cost, maintain
be unpredictable problem resolution operational integrity under
increasing transactional
volume
Need to be able to react Need for a modern/user friendly
quickly to workload changes consolidated view of System,
Need for one-stop-shop for all
Network & batch managed
relevant service automation
resources (Applications,
needs … at a competitive price
Need to ensure continuous Operations, Workstations).
availability of resources to
sustain business Need for a modern way to
IBM Z / May 2019 / © 2019 IBM Corporation
interact with Z resources 12AGENDA ➢ Business goals and challenges
➢ Z Service Automation Suite
➢ Value of belonging products
➢ What’s new in IBM Z Workload Scheduler v 9.5
➢ Service Management Unite v 1.1.6
➢ SMU for scheduling
➢ Resources
13
IBM Z / May 2019 / © 2019 IBM CorporationEmbrace an Integrated and Intelligent IT Operations Experience
Dashboard UI for automated operations of Z and non-Z Systems
environments. Isolate, analyze and diagnose problems twice as fast.
Plan and manage automation activities in half the time and less error-prone
compared to a conventional 3270-panel.
Service Management Suite Service Automation Suite
Powered
by Zowe Service Management Unite Enterprise Edition
Tivoli Asset Discovery for z/OS NetView for z/OS System Automation for z/OS Z Workload Scheduler
OMEGAMON Performance Management Suite for z/OS Allows to automate, plan
and control the processing
z/OS Db2 CICS IMS MQ Storage Networks WAS JVM of IBM Z systems
workloads
Automatic discovery and Comprehensive performance and Network & Performance Self-healing, high-availability
identification of software availability solution for monitoring, Management to increase solution to optimize efficiency
running on the IBM Z analyzing, and managing efficiency with lower and availability of critical
platform, with usage mainframe operating systems, resources / personnel systems and applications on
reports databases and applications. costs. multiple sysplexes.
IBM Z / May 2019 / © 2019 IBM Corporation
14IBM Z Service Automation Suite v 1.1.0
Service Automation Suite 1.1.0 Z Service Automation Suite is a new offering (new PID 5698-
SA1) to provide comprehensive support for Automation,
Service Management Unite 1.1.6 Scheduling, and Network Management on Z.
Powered SMU Enterprise Edition
by Zowe It has a new modern Service Management Unite Dashboard to
SMU for Scheduling
provide at a glance overview on System Automation & Workload
SMU for Automation
Scheduler managed resources (Applications, Operations,
Workstations) and their status as well as NetView tasks.
SMU for Performance
Management
Clients have unmatched visibility into their defined systems
management environments with guided problem identification,
NetView for z/OS 6.2.1
isolation, and resolution workflows to keep the workload up
System Automation for z/OS 4.1 and running.
Z Workload Scheduler 9.5 It is a one-stop-shop for all relevant service automation needs
and allows flexible usage of components based on client needs.
Announcement was on February 12th 219-085 GA on March 15th
"Showing the status of workstations together with the System Automation resources for
the Workload Scheduler infrastructure will be very helpful for operators.” 15
IBM
IBM Z Z/ February
/ March 2019
2019/ /©©2019
2018IBM
IBMCorporation
Corporation 15IBM Z Service Automation Suite v 1.1.0
Dashboard UI for IT operations.
Isolate, analyze and diagnose problems
Service Automation Suite 1.1.0 twice as fast.
Plan and manage activities in half the time
Service Management Unite 1.1.6 and less error-prone compared to a
Powered conventional 3270-panel
SMU Enterprise Edition
by Zowe
SMU for Scheduling
SMU for Automation Network & Performance Management
to increase efficiency with lower
SMU for Performance resources / personnel costs.
Management
Self-healing, high-availability solution to
NetView for z/OS 6.2.1
optimize efficiency and availability of
critical systems and applications on
System Automation for z/OS 4.1
multiple sysplexes
Z Workload Scheduler 9.5
Automate, plan and control the processing
of batch workloads on IBM Z systems as
well as distributed, Cloud and Containers
16
IBM Z / May 2019 / © 2019 IBM CorporationNetView for z/OS value
SNMP Traps
EIF Events
Event
management SNA Events
SNA Sessions
TCP/IP Connections Messages / Message
Revision
Sysplex
Resource
Commands / Command
DVIPA Monitoring Revision
and Automation
OSA
HiperSockets
Management Events / Traps
Hardware Timers
17
IBM Z / May 2019 / © 2019 IBM CorporationSystem Automation for z/OS Value
• Hardware components
• Software products and applications
• Automated processes
• Messages and alerts
Monitor
✓ Policy-based
✓ Goal-oriented
✓ Scalable
Automation
Automate many repetitive • Take actions to control conditions
and complex tasks • Guarantee continuous availability of IT resources
• React to errors and unscheduled events
18
IBM Z / May 2019 / © 2019 IBM CorporationZ Workload Scheduler value
Connect & De-Risk Control Optimize
Connect & de-risk your Control workload Optimize your workload
Business Processes execution with Live execution with trends and
(Design jobs & Dashboards and graphical predictive analysis, and track
dependencies, through views, query-based critical jobs and what-if
Graphical views, Plan monitoring views, and simulations in intuitive
execution policies against leverage embedded experiences.
time & events conditions). reporting and auditing.
EMA named amongst the Outstanding
capabilities of IBM Workload Automation 19
IBM Z / May 2019 / © 2019 IBM CorporationZ Workload Scheduler capabilities
V 9.5
• Modern and intuititve web-based User Interface
Modeling V 9.5
• Business integration hub to bring relief in complex processes
• Hybrid Workload Automation from a single point of control
Monitoring
• Mobile support & Self Service Catalog
• Predictive scheduling
Analytics V 9.5
• Streaming to Anaytics Platform (Splunk and Elastic)
• Scheduling through REST APIs
Dynamic Scheduling
• on-demand workload automation
• Built-in on the same sysplex
High Availability
• Remote Hot-standby
Executors • Tracker, Fault Tolerant Agent, Dynamic Agent, Agentless option, Agent in
Container
Scalability • Manage millions of daily jobs on a single mainframe LPAR
V 9.5
Deployment • Dynamic Workload Console in containers
DevOps • Automate every step between writing code and deploying application to
IBM Z / May 2019 / © 2019 IBM Corporation customers 20Z Workload Scheduler: Dynamic Workload Console
V 9.5
Dashboard easy to customize
• “internal” data source – directly from monitoring query
filter definition
• “external” data source
• Through REST API
• External web pages
21
IBM Z / May 2019 / © 2019 IBM CorporationBusiness integration hub
35+ Out of the box integrations … … in order to automate the execution od batch
jobs on distributed platforms, business
applications and Cloud from a single point of
control (Z Controller)
Operating system
Windows, UNIX, Linux, IBM i, IBM z, remote commands or scripts Applications
ERP Mainframe
SAP R3, PI channel, Oracle e-Business, BusinessObjects
Cloud/Web
Hadoop DFS, Sterling Connect:Direct, File transfer FTP/SCP/SFTP/CIFS,
MQTT, WebSphereMQ, WSDL, REST
Java
Java, JSR-352, J2EE
Database/Big Data
SQL, Cloudant, MSSQL, Oracle, DB2, DataStage, Hadoop, Cognos, Distributed Servers
BigInsights, Informatica PowerCenter
Infrastructure
Agent update/upgrade, job management, variable management, job stream Application Catalog available on IBM Cloud
submission Marketplace includes also business templates
(Peoplesoft Payroll Process, SAP Inventory
Free Development Kit for customers and business partners to Management….) and business partners
build new job types integrations
22
IBM Z / May 2019 / © 2019 IBM CorporationPredictive scheduling and What-if simulation
Optimize for execution speed with event-
triggered workloads and SLA management
Predict job durations with historical and
advanced estimation (cycles, average &
variance)
What-If to check the impact of planned and
unplanned events beforehand
- Drag & drop jobs in a Gantt view
- Real time simulation of changes on the
current plan
- Forecast of impacts
- Trial and error approach
23
IBM Z / May 2019 / © 2019 IBM CorporationAGENDA ➢ Business goals and challenges
➢ Z Service Automation Suite
➢ Value of belonging products
➢ What’s new in IBM Z Workload Scheduler v 9.5
➢ Service Management Unite v 1.1.6
➢ SMU for Scheduling
➢ Resources
24
IBM Z / May 2019 / © 2019 IBM CorporationWhat’s new in Z Workload Scheduler v 9.5
• Full control on late alerting and Improved Control
Modelling/Monitoring
automatic actions
UI improvements • New dashboard experience
Improved User
Experience
Problem Determination • Log analytics
Faster problem
determination
Workload Optimization • Smooth submission of jobs Cost control
• Containers for DWC and Improved Deployment
Deployment
zCentric Agent in Containers
Experience
25
IBM Z / May 2019 / © 2019 IBM Corporation
Announcement was on February 12th 219-010 GA on March 15thIZWS v 9.5: Date and Time alert and action • Need a way to define a "Late" time on a job that on expiration generates alerts • Need to be able to mark a job complete at a certain day and time if the job is not completed • The “Late” attribute must be available for filtered queries
IZWS v 9.5: Log Analytics
Workload Scheduling logs available to the Analytic Engines already in use in your Enterprise
IZWS Controller
• Easier access to ZWS AUDIT data
• ZWS error messages integrated with
System Messages for problem analysis
CDPz
MLOGs
MLOGs
JTx
DB JTx
Messages captured by default:
➢Automatic recovery information
➢Application ended in error
➢Job late (old and new criteria)
All additional messages wished by customer can be ➢Waiting for special resources
logged by specifying CDP=YES ➢Failing of MCP updateIZWS v 9.5: Smooth workload submission Need to avoid CPU consumption peak caused by non-critical jobs concurrent submission ➢ DEFINE A GLOBAL POLICY TO PRIORITIZE URGENT JOBS Choose urgent jobs and jobs on critical path before all other jobs, distribute non-critical workload in a time range without exceeding the latest start time with its variance. ➢ DEFINE A GLOBAL MAXIMUM SUBMISSION RATE Can be applied to jobs that are not on critical path and not urgent workload.
Greater agility for Application in Docker containers Management
Greater agility for Hybrid Application Management
Build and integrate your agent image in
IZWS application Docker containers to simplify
Controller
Environment Management
Container
Container Enable elastic scaling as
IWS Agent
agent images can be
kubectl run
App B added to a Pool of
agents
App C
App A App D App E
Bin/libs Bin/libs Bin/libs Bin/libs
Docker Eng. Docker Eng. Docker Eng. Docker Eng.
Host OS
Server
IBM Z / May 2019 / © 2019 IBM CorporationAGENDA ➢ Business goals and challenges
➢ Z Service Automation Suite
➢ Value of belonging products
➢ What’s new in IBM Z Workload Scheduler v 9.5
➢ Service Management Unite v 1.1.6
➢ SMU for Scheduling
➢ Resources
30
IBM Z / May 2019 / © 2019 IBM CorporationService Management Unite Highlights
A modern, customizable Web UI consolidating data from OMEGAMON, System
Automation and Workload Scheduler into a single environment
Offers a single point of control using modern, customizable dashboards to
monitor and operate your applications and systems.
Drag&drop dashboard editor with rich widget palette to create your own
dashboards and integrate your own data
See at a glance the health state of your environment and drill down to the
underlying problem and get suggestions to restore service
Use automation functions to start, stop, recycle, or move business
applications running on IBM z Systems and beyond.
Access system logs and issue commands on a z/OS system and
immediately see the response
Integrates with other products as well as your own data
Internal labs test showed that for
common MQ actions, using SMU
resulted in; Supports mobile access
• 60% fewer clicks
• 70% less timeSMU: Resolve Problems with modern Dashboards
Consolidated Health - Events Automation policy and actions (SA for z/OS)
CANZLOG (zNV)
Issue Commands from
OMEGAMON, Perform
SA z/OS automation
tasks, edit with Zowe,
Monitoring problem analysis ZWS Batch job actions
solution (OMEGAMON)
Analytics (IZOA)
Identify
Zowe Scheduling Batch Jobs (ZWS)
Isolate Fix 32
32SMU for Scheduling
New
At a glance overview on IWS resources SMU v 1.1.6
and their status (Applications, (March2019)
Operations, Workstations)
Service Management Unite EE
SMU for Scheduling
SMU for Automation
SMU for Performance
Management
33SMU for Scheduling integration scenarios
Service Management Unite EE At a glance overview on IWS
SMU for Scheduling resources and their status
(Applications, Operations,
SMU for Automation Workstations) with seeamless
SMU for Performance navigation in Dynamic
Management Workload Console
Drill-down
capabilities to SA
deep-dive Drill-down capabilities
dashboards to DWC deep-dive
dashboards
New Start/Stop IWS services
SMU v 1.1.6 through SA from
(March2019) overview dashboard
Monitor resource
utlization 34
IBM Z / March 2019 / © 2019 IBM CorporationSMU EE IWS Dashboard
Widget – consider using
most critical job status
or IWS/SA Bach I/F
Function Status
View workstation details
View jobs on workstation
....
Properties
Expand Job Streams to see
contained Jobs
Allow drill-down to Dynamic
Workload Cconsole views
35
IBM Z / March 2019 / © 2019 IBM CorporationAGENDA ➢ Business goals and challenges
➢ Z Service Automation Suite
➢ Value of belonging products
➢ What’s new in IBM Z Workload Scheduler v 9.5
➢ Service Management Unite v 1.1.6
➢ SMU for Scheduling
➢ Resources
36
IBM Z / May 2019 / © 2019 IBM CorporationZ Automation
▪ Service Management Suite for z/OS info: ibm.biz/SMSzInfo
▪ Z Service Automation Suite info: ibm.biz/ZSASInfo
▪ Z Service Automation Suite Announcement: ibm.biz/ZSASAnnounce
▪ Z Workload Scheduler info: ibm.biz/IZWSInfo
▪ Z Workload Scheduler Announcement: ibm.biz/IZWS95Announce
▪ System Automation for z/OS info: ibm.biz/SAzInfo
▪ Tivoli NetView for z/OS Info: ibm.biz/NVzInfo
▪ Zowe Project Community Site: https://zowe.org/
More references to wikis, Redbooks and so on in Back-up slides
37
IBM Z / March 2019 / © 2019 IBM CorporationKey Take Away….
Z Service Automation Service Management
Suite provides an The integration with
Unite simplifies daily
integrated set of Zowe allows to reduce Work with us along the
operator tasks and
Automation, the time to identify development cycle
allows operators to
Scheduling, and and resolve through the Early
manage the whole
Network Management application and Access Program
enterprise from a
functions with a resource problems
single point of control
modern Dashboard UI
38
IBM Z / March 2019 / © 2019 IBM Corporation39
BACKUP IBM Z / October 2018 / © 2018 IBM Corporation
Service Management Unite
Released SMU Packages
▪ Full SMU Package (for SMSz and Z Service Automation Suite Customers):
– https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source=swg-ibmsms
▪ SMU Automation Package (for SA only customers):
– https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source=swg-ibmsa
Download Portal for Beta Code from EAP Site:
– https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source=swerptiv-smszeap-3
– SMU Beta download and information:
https://www.ibm.com/developerworks/community/activities/service/html/mainpage#activitypage,4585
a4c0-d1a3-456c-b8a6-09236b8f7496
SMU Best Practices Community
– http://ibm.biz/smszwiki
41
IBM Z / March 2019 / © 2019 IBM CorporationGet More information about SMU
5 Things to Know About IBM Service Management Suite for z/OS:
http://ibm.biz/SMSz_top5
Save Time and Lower Costs with IBM Service Management Suite for
z/OS. An IBM Redbooks Point-of-View publication:
https://ibm.biz/smszpov
IBM Service Management Suite for z/OS with Service Management
Unite. An IBM Redbooks Solution Guide:
http://www.redbooks.ibm.com/abstracts/redp5394.html
SMSz Wiki:
https://ibm.biz/smszwiki
SMSz Video:
https://youtu.be/Dk8-dt-ZBzE
SMU Product Page:
http://www.ibm.com/software/products/en/ibm-service-
management-unite
SMU Knowledge Center:
https://www.ibm.com/support/knowledgecenter/SSANTA_1.5.0/co
m.ibm.smsz.doc/smsz150_landing_smu.html
SMU Automation Download Page:
https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source
=swg-ibmsa
SMU Download Page:
https://www.ibm.com/marketing/iwm/iwm/web/preLogin.do?source
=swg-ibmsms
42
IBM Z / March 2019 / © 2019 IBM CorporationGet More information about System Automation
▪ z IT Service Management Operational Excellence
• www.ibm.com/systems/z/solutions/operational-excellence/index.html
▪ Wikis
• System Automation Wiki
• SMSz Wiki
• System Automation v 4.1 Announcement Letter
•https://www-
01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/6/897/ENUS217-
086/index.html&lang=en&request_locale=en
• URLs
• http://www-03.ibm.com/software/products/en/tivosystautoforzos
• Service Management Connect (external)
Blogs, videos and best practices for IBM z Systems Service Management
•www.ibm.biz/zITSMBlog
43
IBM Z / March 2019 / © 2019 IBM CorporationGet More information about NetView
• NetView website
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli System z Monitoring and Application
Management/page/IBM NetView for zOS
• Service Management Suite for z/OS
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Wfb8610d29f30_4f81_802f_2b8d115202ec
• NetView customer forum
https://groups.yahoo.com/neo/group/NetView/info
• NetView documentation
http://www-
01.ibm.com/support/knowledgecenter/SSZJDU_6.2.1/com.ibm.itnetviewforzos.doc_6.2.1/netv621_welcome_kc.htm
44
IBM Z / March 2019 / © 2019 IBM CorporationGet More information about Zowe
Project Community site
https://zowe.org
Access to Beta Download
https://zowe.org/download
Review Zowe squads, missions and activities
https://zowe.org/contribute/
Code Guidelines
https://zowe.org/code-guidelines/
Project Governance
https://zowe.org/about-us/
GitHub
https://github.com/zowe
Project Documentation (includes user and install guides)
https://zowe.github.io/docs-site/
Developer Tutorials
https://zowe.github.io/docs-site/guides/intro.html
https://developer.ibm.com/tutorials/zowe-step-by-step-tutorial/
45
IBM Z / March 2019 / © 2019 IBM CorporationWorkload Scheduler Overview Page Level Functions
Choose ZWS Engine (Controller)
Possible Actions:
– Launch Configuration UI to configure
connectivity to DWC / ZWS
– Define a default engine that should be
used when opening the dashboard
– Reset the Job Streams View to show
all job streams again (useful after
filtering)
– Launch the Dynamic Workload Console
2019 IBM Systems Technical University 46 © Copyright IBM Corporation 2019Z Workload Scheduler: Workstations view 2019 IBM Systems Technical University 47 © Copyright IBM Corporation 2019
Automation Workstations: Drill-Down to SA Domain Page
A workstation of type „General“ that has the „Automation“ Property set to true,
represents a specific NetView system on which SA commands can be issued from a
ZWS job (e.g. to start/stop an application through SA)
For these workstations, „View
Domain Page“ will launch the
corresponding dashboard on which
you can see all the SA resources
that are available in that NetView
domain
2019 IBM Systems Technical University 48 © Copyright IBM Corporation 2019Job Streams and Jobs view
Hierarchical view of all job
streams in the current plan
Job streams can be expanded
to see jobs in job stream
Show critical and non-critical
jobs with their status and
scheduled time
2019 IBM Systems Technical University 49 © Copyright IBM Corporation 2019Drill-Down to DWC Job Streams View
In context drill-
down into DWC
Graphical ViewEasy
Easy access to ZWS job actions
from Job Streams View
2019 IBM Systems Technical University 50 © Copyright IBM Corporation 2019Drill-Down to SA Page for Automation Jobs
For “automation“ jobs, drill-
down to corresponding SA
Domain is available
Stop Request issued by ZWS (EXTERNAL)
2019 IBM Systems Technical University 51 © Copyright IBM Corporation 2019Job Status Charts and filtering capabilities
Filter job by status,
workstation or name
... reset filtering through
„Action“ menu
2019 IBM Systems Technical University 52 © Copyright IBM Corporation 2019System Automation Resources representing ZWS services 2019 IBM Systems Technical University 53 © Copyright IBM Corporation 2019
ZWS-SA integration: A Job failed
1. A job ended in error 4. … return code available in the properties
2. ... it is an „automation“ job
3. … INGMOVE was the command submitted
2019 IBM Systems Technical University 54 © Copyright IBM Corporation 2019ZWS-SA integration: drill down in the automation domain
5. Looking at the
target systemin
the automation
domain … that the
target system is
unavailable
6. … resource was made Unavailable for
maintenance
7 … change the status to available in this view
2019 IBM Systems Technical University 55 © Copyright IBM Corporation 2019ZWS-SA integration: back to Job Stream view
8. … rerun the job
8. Job completes successfully
2019 IBM Systems Technical University 56 © Copyright IBM Corporation 2019You can also read
