Installer Guide to the Green Homes Grant Scheme - HIES
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Installer Guide to the Green Homes Grant Scheme
Contents
Eligibility requirements 03
Quotes, installations and payment 04
TrustMark and how HIES can help 05
Measures covered by the scheme 06
HIES membership benefits 07
Trust, Confidence &
Peace of Mind
Annual Report Page 3
2
What are the eligibility requirements for the
Green Homes Grant Scheme?
Quality assurance is at the heart of the Green Homes Grants scheme and the government requires tradespeople
who want to install under the scheme to be TrustMark accredited, and also, MCS certified for heat pump and solar
thermal installations.
When do installers need to start the process?
As the grant went live in September, tradespeople are urged to start the accreditation process as soon as possible.
What are the eligibility requirements?
You must be certified to install energy efficiency measures against Publicly Available Specification (PAS) standards:
• PAS 2030:2017
• PAS 2030:2019
• PAS 2035:2019 (for park homes, high rise buildings and buildings that are both traditionally constructed and
protected)
You must be certified by a body that has been accredited by the United Kingdom Accreditation Service (UKAS).
In addition to this, businesses must be TrustMark registered too and MCS certified for low carbon heat measures.
How do installers apply?
Businesses must register as a certified installer with TrustMark which you can do through HIES who is a Trustmark
Scheme Operator. Once approved, businesses will be added to a directory of certified installers. Homeowners will
be able to find you and contact you via this directory.
Important notes about registration
Once registered as a Green Homes Grant installer, businesses will be asked to sign up to the Terms and Conditions
of the scheme and will be asked to provide the company’s details for payment. Businesses will need to register for
each of the scheme’s measures of which they are planning to carry out. Before offering to carry out any work
under the scheme, businesses must have received confirmation that their registration has been successful.
Page 3
Quotes, installations and payment
Quotes
When providing consumers with a quote, the business must reflect the total costs of the installation (including
materials, labour and VAT). Businesses must adhere to their usual prices. Before committing to any work,
businesses must wait until the customer’s application has been approved and they have been issued a voucher.
Vouchers will start to be issued from early November 2020. Vouchers can’t be used to help pay for any works that
were carried out prior to the voucher being issued.
Installations
Work can only commence once the voucher has been issued. The installation must be completed and the voucher
must be redeemed before the expiry date of the voucher. Vouchers are due to expire after 3 months or on 31st
March 2021 (whichever is the earlier). However, as long as the scheme has not been closed, consumers can apply
to extend their voucher before it expires.
Payments
Businesses will be paid for the costs covered by the voucher when:
• the work has been completed and,
• businesses have confirmed any customer contribution received.
The payment will be made via the grant administrator within 5 working days.
Sometimes a customer contribution is required as a condition of voucher eligibility. When this is required,
accepting non-payment to secure the work, or paying this as a business yourself, will constitute as fraud and make
the voucher invalid.
Page 4
TrustMark and how HIES can help
Why is accreditation important for the Green Homes Grant Scheme?
The accreditation that tradespeople must acquire before installing any work under the scheme will give
homeowners peace of mind that their installer is approved and accredited thus ensuring high standards and
thorough consumer protection.
This scheme will urge consumers to engage with TrustMark Registered Businesses to have energy-efficient works
carried out in and around their homes, bringing increased jobs and revenue to businesses.
How HIES can help
As HIES is a TrustMark scheme operator, we can help members with the accreditation process so that your
business can benefit from new work under the Green Homes Grants Scheme.
HIES is supporting the sector by offering free TrustMark membership until 19th October so that HIES members can
benefit from new work under the Green Homes Grants scheme.
To start the process, you will first need to apply for membership of HIES and then as your scheme provider, HIES
can support your TrustMark application.
Page 5Measures covered
Homeowners and social and private landlords will need to use their voucher to install at least one of the following:
Primary measures:
• Solid wall, under-floor, cavity wall, loft, flat roof, room in roof or park home insulation; or
• Low carbon heat - air source or ground source heat pump or solar thermal.
It has also been confirmed that “top-ups” are allowed. For example, this would be solid wall insulation for other
walls where a wall has been previously insulated. Replacements are not included.
For households to qualify for secondary measures they must install at least one of the primary measures. It is
important to note that secondary measures can only be subsidised up to the amount of subsidy provided for
primary measures. For example, if a household receives £2,000 for primary measures, they can then only receive
the same (a maximum of £2,000) towards any secondary measures.
For example, if a homeowner wants to install cavity wall insulation and receives a voucher worth £400 towards this
measure, they can receive up to £400 more for further energy efficiency measures, such as replacing single glazed
with double glazed windows.
Secondary measures:
• Draught proofing.
• Windows and doors: Double/triple glazing (where replacing single glazing), secondary glazing (in addition to
single glazing), upgrading to energy-efficient doors (where replacing doors installed prior to 2002).
• Heating controls and insulation: appliance thermostats, hot water tank thermostats, hot water tank
insulation, smart heating controls, zone controls, delayed start thermostat, thermostatic radiator valves.
Households will need to have adequate insulation for low-carbon heating to be installed.
To note, secondary measures cannot be undertaken in isolation but can be installed alongside a primary measure.
Page 6HIES membership benefits
HIES really is a one-stop-shop to support businesses in the renewable energy sector.
As a Chartered Trading Standards Institute (CTSI) Consumer Code, we provide all-round consumer protection
and business support - we're here to help you win more customers and grow your business and reputation.
FREE TRUSTMARK MEMBERSHIP
As a TrustMark Scheme Operator, we're offering FREE TrustMark membership for the first year,
helping you access additional benefits and become an accredited supplier under the Green Homes Grants Scheme.
CONSUMER FINANCIAL PROTECTION
Including deposit and stage payment protection and IBGs within job registrations (also a requirement for TrustMark membership).
FREE ALTERNATIVE DISPUTE RESOLUTION (ADR)
HIES is industry-leading and award winning with an average resolution time of just 3.59 days, helping you to protect your reputation
and fufil requirements for TrustMark membership. Plus, you also get FREE Ombudsman access and FREE independent inspections.
ACCESS TO FINANCE FACILITIES
We have negotiated with major finance lenders and brokers to help members access finance for consumers, helping you increase your sales.
BRAND AMBASSADOR
HIES is endorsed by consumer champion and brand ambassador George Clarke.
FREE MARKETING MATERIAL AND INSTALLER HUB
HIES provides free consumer leaflets, brochures and dropcards (available as digital and printed versions) to help you increase sales and reduce
cancellation rates, all of which can be ordered through the Installer Hub combining our Ecommerce site and job registration system.
FREE BUSINESS SUPPORT
Advice on a range of issues including compliance, AoR, RHI, legislative issues and sales training.
We also provide model terms and contracts and access to assured advice from a Primary Authority.
LEAD GENERATION
Online member search and inclusion in the CTSI approved member directory.
Get in touch with our friendly team to find out more about how HIES can benefit your
business and help you secure new work under the Green Homes Grants Scheme.
newmembers@hiesscheme.org.uk 0344 324 5242 www.hiesscheme.org.ukT: 0344 324 5252 E: info@hiesscheme.org.uk W: www.hiesscheme.org.uk The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) is a division of The Integrity Foundation, a Company Limited by Guarantee. Registered address: Centurion House, Leyland Business Park, Centurion Way, Farington, Leyland, PR25 3GR. Registered in England and Wales (Company Number 07972075).
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