Isle of Wight Care Services Directory 2019 - The essential guide to choosing and paying for care and support - Care Choices
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Isle of Wight Care Services Directory 2019 The essential guide to choosing and paying for care and support In association with www.carechoices.co.uk
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Could St Vincents be your St Vincents is a residential care and much more, together with a
forever home? home for our Armed Forces warm and friendly atmosphere
Set in 3.5 acres of gardens veterans and those who depend where individual needs and
and grounds, St Vincents on them. Our staff are here to outcomes can be met.
Retirement Home sits in make sure that they get the care We are now taking enquiries, so
beautiful surroundings, and and support they need to enjoy please contact the manager on
offers a unique opportunity for life to the full. We offer everything 01983 563248, for an informal
prospective residents to reside in from En-suite bedrooms, chat and more information on
a beautiful Victorian house with comfortable lounges, open how we may support you or your
all the comforts of home. fireplaces, home cooked meals family member.
YOUR CARE
YOUR CHOICE
Wight Home Care is the largest private domiciliary care agency on the Isle of Wight,
regulated by the Care Quality Commission (CQC) and has been supporting the islands
community for twenty seven years.
The aim of the company is to support clients who wish to remain living in their own homes, promoting
independence, and offering services that are personally centred around the assessed needs of
each person, allowing choice of care services, that are delivered with respect and dignity.
Support is offered in many ways, from personal care and overseeing medication, trips
out, home from hospital service, domestic, shopping and home maintenance, to
palliative, and end of life care, working closely with other professionals to offer the
best possible care achieving the best possible outcomes.
These services are delivered from our friendly team of fully trained and DBS
checked staff, available 24 hours a day seven days a week, 52 weeks of the year.
Our fully staffed confidential office is available to contact at any time, on
813000, we are more than happy to discuss any concerns with clients and their
families to ensure a confident start to your home care package, with Wight
Home Care.
Call us on: 01983 813000
Email us on: chris@wighthomecare.co.uk
Contents
Welcome 4 Care homes checklist 20
Residential dementia care checklist 21
Staying independent, being safe 4
Isle Help 4 Paying for your care 22
People Matter IW 4 Financial assessment 22
Aids and equipment 5 NHS Nursing Care Contribution 22
Assistive technology 6
Assistive technology checklist 7 Essential information 22
Community alarms 8 New for 2019 22
Adapting your home 8 Healthwatch Isle of Wight 23
Making life easier at home 9 My Life, a Full Life 24
Dementia care 11 Why your views are important 24
Sensory services if you live with sight loss, hearing Finding care in your area 24
loss or dual sensory loss 11
Useful contacts 25
If you need help 11 Useful council contacts 25
Assessments11 Useful local contacts 25
Eligibility12
Listings33
Support planning 12
Home care providers 33
Personal budgets 12
Care homes 35
Being safe – safeguarding adults at risk 13
Care homes with nursing 38
Emergency Duty Service 13
Leaving hospital 14 Index38
Reablement14
Inspecting and regulating care services 14
Support for carers 15
Carers IW 15
Emergency Alert Card 15
Short breaks 16
Other types of support 16
Support and care in your own home 16
Home care agency checklist 17
Supported living 18
Sheltered housing 18 Isle of Wight Council’s distribution of this
publication does not constitute its support
Extra care housing 18 or recommendation of any of the products
or services advertised or listed within.
Residential care homes 19 All the listings in this publication of care
homes, care homes with nursing and home
Inspecting care services 19 care providers are supplied by the Care
Is a care home the right option for me? 19 Quality Commission (CQC) and neither Isle of Wight Council
nor Care Choices can be held liable for any errors or omissions.
Care homes with nursing 19
To obtain extra copies of this Directory, free of charge, call Isle of Wight Council on 01983 823340.
This Directory is available electronically at www.carechoices.co.uk.
Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3
Welcome
Welcome to the Isle of Wight Care Services It also provides information that will help your
Directory for 2019 which provides information on family members or representatives in their caring
a range of social care services for you and other roles.
adults that are available across the Island.
The Directory lists organisations that are registered
There is a variety of organisations on the Island that to provide care, however, the council appreciates
can provide you with information, this Directory will many of you will have many other ways of receiving
be a useful starting point. It has been produced with support, such as support groups, leisure services,
you in mind and will allow you to find information faith organisations and through activities taking
and help point you in the right direction if you place within your communities.
require guidance.
For more detailed information, you can contact Isle
The Directory can help you make an informed Help (see below for contact details). Isle Help can
decision about your care and support by providing discuss your requirements and provide details of
brief information about what support is available organisations that offer a range of care and support
and where to go for that support. to meet all levels of need.
Staying independent, being safe
If you are beginning to find everyday tasks more you hadn’t thought about.
difficult or you have a disability, you may need
some additional support to help you. It might be Once you’ve thought about the areas you need
easy to identify the care and support you need, help with, there are lots of ways to find that
or you may need some help to do this. You should support. You can use this Directory, look on the
speak with people who know you well to see what internet at www.carechoices.co.uk, speak to
support they think you need – your family and other people who have had help and support or
friends may notice areas where you need help that speak with organisations like Isle Help.
Isle Help
Isle Help is a partnership of voluntary sector advice on a wide range of subjects.
organisations, providing information and advice for
the Isle of Wight.
Isle Help
County Hall, High Street, Newport PO30 1UD
The partnership consists of Age UK (Isle of Wight),
Tel: 01983 823898
Citizens Advice IW, Community Action IW, People
National Adviceline: 03444 111444
Matter IW and The Footprint Trust. These partners
Web: www.islehelp.me
all work together to provide information and
People Matter IW
People Matter IW is the Island’s user-led services you need to live the life you choose.
organisation. Its primary aim is to support you
to shape, direct and manage the support and People Matter IW provides information, advice and
4 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a
guidance on the many services available if you have People Matter IW also welcomes family carers and
support needs across the Island via the Isle Help Hub organisations that support you and others with
or the People Matter IW Independent Living Centre additional needs.
(ILC). The ILC also helps you to remain independent
in your own home for as long as possible, by People Matter IW also provides a Personal
providing information, advice and guidance and the Assistant Recruitment and Employment Service
opportunity to ‘try before you buy’ across a wide (PARES).
range of aids and equipment.
PARES helps you to employ a Personal Assistant
People Matter IW is building a strong, (someone who is paid to support you with a range of
independent and collective voice for you and tasks to help you live your life and
relevant organisations, to influence policy and achieve your goals), enabling more choice and
practice and to be heard at higher strategic levels. control over who provides you with support but
without having the responsibility of being an
People Matter IW is a member organisation that individual employer.
welcomes you, via application, if you:
People Matter IW
• define yourself as having support needs, including 1-2 Bernard Way, Riverway, Newport PO30 5YL
disabilities (temporary or permanent) or mental Tel: 01983 241494
health concerns; and Email: admin@peoplematteriw.org
Web: www.peoplematteriw.org
• have a personal budget or fund your own care.
Aids and equipment
There are lots of aids and items of equipment that For more information or to arrange a meeting,
can help you remain independent. They include contact People Matter IW’s Independent Living
things that will help you to: Centre on 01983 241494.
• use the toilet, wash or bathe;
• manage eating or drinking;
• do household chores like cooking or tidying up;
and
• get around your home or garden.
For useful tips and advice about aids and equipment
that can help you to remain independent at home,
see pages 8 to 10.
If you wish to purchase equipment yourself, you can
arrange an appointment to attend People Matter
IW’s Independent Living Centre where you can have
your needs assessed by trained staff and then ‘try
before you buy’. If you wish to have financial support
to cover the cost of this equipment, a referral to
Occupational Therapy for an assessment will be
required. Having your needs assessed will make sure
you get the right equipment to help you.
Visit www.carechoices.co.uk for further assistance with your search for care 5
Assistive technology
Assistive technology can include equipment that as automated switches, door bells and virtual
can detect falls, inactivity, smoke, flooding, gas or assistants.
extreme temperatures in the home. If a problem is
detected, sensors, which are placed in the home, Wightcare has a dedicated 24/7 response service.
are triggered, and an alert is received, either by Highly trained Wightcare responders can be
trained operators at a 24-hour response centre or dispatched in case of an emergency.
directly by a relative or carer.
Wightcare is also certificated by the Tec Services
Assistive technology can allow you to remain Association (TSA) which is the benchmark of safety
independent with relatives and carers feeling and quality in the industry.
reassured, safe in the knowledge that there
will be assistive technology support should an For more information, please call Wightcare
incident occur. Some devices can also help monitor on 01983 821105 (24 hours a day, seven days a
particular health conditions and may reduce the week) or People Matter IW on 01983 241494.
need for hospital admission.
For a useful checklist of questions to ask when
Assistive technology can help restore confidence considering assistive technology, see page 7.
if you feel vulnerable in your own home for a
variety of reasons – that could be because of
living alone, growing older or the need to summon
help in an emergency. Assistive technology could
also be used as a short-term measure during a
period of convalescence.
Assistive technology can also be used to enhance
your wellbeing by using smart technology, such
Tell us what
you think
What have you
Share your
found useful?
feedback
Take our five What could we
minute survey do better?
www.carechoices.co.uk/reader-survey
6 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a
Assistive technology checklist © 2019 Care Choices Ltd
We suggest you consider the following questions before buying any assistive technology. If you are in any doubt
about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk
You can download and print this checklist at www.carechoices.co.uk/checklists
Suitability Will it need to be installed by a professional?
Does the equipment support your specific Can the retailer provide you with training in
needs? using the equipment?
Are you willing to use it?
Reliability
Will it fit into your everyday life and routine?
Will it work if you have pets or live with other
Have you tried a demo of the equipment?
people, e.g. could someone else set off a sensor
Do you understand what the equipment is for? alarm by accident?
Do you need to take it with you when you Have you read reviews of the particular piece
leave the house? Is it transportable? of equipment you are looking at? Consider
these before making your purchase.
Does the equipment have any limitations
that would make it unsuitable for you? Can you speak to someone who already uses it?
Will it work alongside any assistive technology Does it require batteries? Find out how often
you already have?
they will need changing and whether the
equipment will remind you to do this.
Usability
Is it durable? If you might drop it, is it likely
Is a simpler piece of equipment available, to break?
e.g. a pill case rather than an automated pill
dispenser?
Cost
Does the equipment need a plug socket, and
will its wire cause a trip hazard? Do you know how much it costs?
Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge?
and are any buttons big enough for you?
Are there alternative solutions that might
Are you able to use it? Are there any aspects be free?
you don’t understand?
Is there a cost associated with servicing the
Is it portable? equipment?
Notes
Visit www.carechoices.co.uk for further assistance with your search for care 7
Community alarms
A community alarm provides peace of mind if you Wightcare is also certificated by the TSA, which is
feel at risk in your own home. The alarm is run by benchmark of safety and quality in the industry.
Wightcare and operates 24 hours a day, 365 days
a year. This service can give you the freedom to For more information, please call Wightcare
live your life independently knowing that you can on 01983 821105 (24 hours a day, seven days a
obtain assistance when you need it. The service week).
is available for purchase if you feel at risk in your
own home because of your age, disability, isolation, For information about paying for care, please see
illness or vulnerability. page 22.
The alarm works via a special unit connected to
your telephone line or over a mobile network. The
alarm unit has a built-in button, which you press to
obtain assistance. Alternatively, the alarm can be
activated by a pendant, which is worn around your
neck, or on a wristband.
Wightcare has a dedicated 24/7 response service.
Highly trained Wightcare responders can be
dispatched in case of an emergency.
Adapting your home
If you have mobility problems and simple please call 01983 215774. The operating hours are
equipment is not enough to help you get around, between 8.30am and 4.30pm, Monday to Friday.
then adaptations and more to your home may help.
The ILC operates an open-door policy if you
For useful tips and advice about aids and wish to self-purchase. You can drop in, although
equipment that can help you remain independent staff recommend calling first to arrange an
at home, see pages 9 to 10. appointment.
To see if you are eligible for funding for specialist
equipment and adaptations, you will be offered a
referral to Occupational Therapy who will carry out
an assessment of your needs to determine if you
are eligible for adaptations to your home.
If you can access the community and your needs
don’t appear to be complex, assessments are
carried out at the Independent Living Centre (ILC)
by an occupational therapist or an independent
living skills assessor where equipment is
demonstrated and can be tried out.
If you are unable to move outside of your house,
the occupational therapist may arrange to visit
you at home. If you would like an assessment by an
occupational therapist, either at home or in the ILC,
8 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are a
Making life easier at home
If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep
you independent. These are a starting point; other solutions are available which might better suit your needs.
Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making
putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy
Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you
electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your
exercise. pharmacist for advice on alternative packaging
that could make it easier for you.
If you can’t reach your windows, could you move
furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If
you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen
tools for opening and closing windows. so the things you use most are within easy reach.
Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food,
or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a
draughts? You may also be eligible for the winter chopping board with spikes. There are also long-
fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that
www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food
processor might be a solution and meal delivery
If you have trouble using light switches, think services are also available.
about replacing your switches for ones that are
easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large
toggles, or there’s even technology available handled cutlery could help, or non-slip mats for
so that you can turn your lights on and off using the table. Lightweight cups and mugs with two
speech. handles could also be a solution.
Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap
wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever-
Request an assessment from your council. style taps which might be easier for you to use.
Handled plug Chair raisers Chopping board Level indicator Teapot tipper
Visit www.carechoices.co.uk for further assistance with your search for care 9
More information on staying independent and ideas to help you live at home can be found online at
www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations
to your home.
If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a
thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from
also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool
bedding so it’s lighter. while brushing your teeth.
Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat
specially adapted clothing is available, or you with a built in support frame if it’s hard to use your
could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available.
stick or a button hook. If you are having a lot of
difficulty, consider home support, see page 16. Has it become more difficult to wash? Items are
available, like long-handled sponges and flannel
Clocks are available with large numbers or lights straps. You could also consider a slip resistant
if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in
clocks that speak the time. and out of the bath or a bath or shower seat. Tap
turners can also be used in the bathroom.
If you are finding it harder to read in bed,
consider an e-reader that allows you to change
the font size. Some also have integrated lights. For more information on technology that could
Look for bedside lamps with a step-on or button make your life easier, contact your council for
switch if yours are difficult to use. an assessment. They might refer you to an
occupational therapist (OT) or you could contact
Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you.
You could learn new ways of moving around,
purchase a leg lifter or a hoist or install grab rails People Matter IW’s Independent Living Centre
for support. Seek advice about these options. Tel: 01983 241494
If the bed is the issue, you could buy an electric Community Occupational Therapy Service
adjustable bed or raise the bed to the right height. Tel: 01983 215774
Grab handles Bed table Hand rail Hand trolley Tap turners
10 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aDementia care
If you are worried that your memory – or that of monitoring service where a formal diagnosis may be
someone you know – is getting noticeably worse, made.
or if memory loss is beginning to affect everyday
life, it is worth sharing your worries and seeking People Matter IW can provide information about
advice. Although there are many reasons for services and support available for you and your
memory loss, it can sometimes be an early sign of a family if you have dementia. This can include social
medical condition such as dementia. The earlier you activities, assistive technology, aids and equipment,
seek help, the better, as there may be support or homecare and short respite breaks that can help you
treatment available that can help you. feel safe and remain independent at home.
You should first have a chat with your GP, who
For more information, please contact People
will address your concerns or arrange for further
Matter IW on 01983 241494.
investigation. You may be referred to a local memory
Sensory services if you live with sight loss, hearing loss or dual sensory loss
This is a team of specialists who can give you, your hearing or sight loss or both to access the
family, friends and the staff of any services you use, equipment loan service. There is also a sensory loss
free information, advice and support if you have resource room where you can try out equipment
hearing or sight difficulties or both. The team’s aim including telephones.
is to help if you have sensory loss to live safely and
independently.
For more information or support, contact
Action on Hearing Loss:
This free service, delivered by Action on Hearing
17b Riverway, Newport PO30 5UX
Loss, provides advice, equipment and support to
Tel: 01983 529533
aid independence and wellbeing if you live with
Textphone: 01983 529998
sensory loss. You don’t have to be registered as
Email: iow@hearingloss.org.uk
having a visual impairment or hearing loss to use
Web: www.actiononhearingloss.org.uk
the services, although you will need a diagnosed
If you need help
You may need a little extra help and care at certain When this happens, there are several short-term
times in your life. This can be because of falling or solutions which can help you to regain as much
tripping, going into hospital or because of a general independence as possible. See page 13 for more
decrease in mobility and wellbeing. information.
Assessments
If, after initial short-term help, it is felt that you disability, sensory impairments and mobility,
require ongoing care and support, the council will such as how far you can walk, whether you can
work with you to identify your needs. The council manage the stairs to get to bed etc;
will do this by carrying out an assessment, which will • personal care or activities of daily living, your
include discussions around: home environment and where you live;
• health – including mental health, physical • social support and relationships – including if
Visit www.carechoices.co.uk for further assistance with your search for care 11you have someone who cares for you; During the assessment process, you are entitled
to an advocate to help you put across your views
• involvement in work, education and learning; and
and opinions. The council is obligated to provide an
• wellbeing, abuse or neglect. advocate for you if you meet the required conditions
for this advocacy support.
If you have a family carer, they will also be offered an
assessment of their needs.
The council often needs to take advice from health
professionals. If you have other people involved in
your care and support, for example your doctor,
district nurse or occupational therapist, the council
may talk to them to get the fullest picture of your
needs.
Eligibility
There are national eligibility criteria, set by the support needs and are assessed as eligible for
Department of Health, which the council will use to financial support from the council.
decide if you are eligible for services.
You can find out more about eligibility at
The council has a duty to provide services or support www.iwight.com/adults
if you are assessed as having eligible needs.
If you are not eligible, Isle Help will be able to
Eligibility is based on identifying how your needs signpost you to other organisations that may be
affect your ability to achieve relevant outcomes and able to help. Contact Isle Help on 01983 823898
how this impacts your wellbeing. and also Living Well on 01983 525282.
The council may contribute to the cost of your For more information about paying for your care,
care and support if you have eligible care and please see page 22.
Support planning
Once your assessment has been completed, you Your independence plan will record what help you
will need to prepare your independence plan. need, your desired outcomes and what difference
You should be at the centre of developing your it will make to your life. It will be fully costed so that
independence plan with the help, if you want and it is clear how much it should cost to meet your
need it, of people who know you well, like family and eligible needs. The council will give you a copy of
friends or your care manager. your plan.
Personal budgets
A personal budget is the amount of money Direct payment
calculated to meet the cost of your eligible care Your agreed personal budget funding is paid directly
needs. Your eligible care needs are those identified to you or to someone who is authorised to act on
in your agreed independence plan. your behalf. You can use the money to organise,
buy and manage your care and support as outlined
If you are eligible, there are three options for in your independence plan. You don’t have to
managing your agreed personal budget: manage the direct payment on your own; you could
12 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aask a friend or relative to help you. There are also Wight Council as well. You may also decide to have
organisations that can manage the money for you some of your services arranged directly by Isle of
and use it to pay for your care and support. Please Wight Council (see Managed account above). The
note that you will not be able to use this funding to council will keep the money needed to pay for any
purchase services provided directly by Isle of Wight internal or managed services it provides, and you will
Council. receive any remainder of your personal budget as a
direct payment.
Direct Payment Support Service
Your social care worker will arrange your care and Please note, you cannot use a direct payment to
support services, using your personal budget as pay for residential care. For more information about
detailed in your independence plan. Payment for paying for your care, please see page 22.
these services will be made by Isle of Wight Council
on your behalf.
Combination
This is where you choose to have a direct payment
but want to use services provided directly by Isle of
Being safe – safeguarding adults at risk
You should be able to live your life free from fear someone is being abused, please tell the council
and harm – it is important that you are as safe as about it.
possible. This is sometimes more difficult if you are
vulnerable, whether that’s because of your age, a You can report your concerns by telephoning the
mental health condition, sensory loss or a physical or Safeguarding Team on 01983 814980 or emailing
learning disability. safeguardingconcerns@iow.gov.uk
If it is outside normal office hours, you can call the
Are you, or is someone you know, being harmed,
Emergency Duty Team on 01983 821105. If you
exploited or neglected (including self-neglect)?
feel that someone is in immediate danger, contact
Then you need to speak out. If you have heard or
the police by telephoning 999.
seen something that worries you, or if you think
Emergency Duty Service
Isle of Wight Council operates an Emergency Duty Christmas and New Year. In the case of a major
Service out of hours to deal with crises in your care incident affecting you or a visitor to the Island, the
or with any welfare emergency involving other Emergency Duty Service will facilitate crisis support.
adults, children and families that occurs outside
normal office hours and on Bank Holidays, including To contact the service, call 01983 821105.
Search for care in your area
• Find care providers quickly and easily
www.carechoices.co.uk • Search by location and care need
• Information on care quality
• Links to inspection reports
With so many providers to choose from, • Additional information, photos and web links
where do you start? • Brochure requests
Visit www.carechoices.co.uk for further assistance with your search for care 13Leaving hospital
As a patient, you, your family and carers may be basis to help you regain your daily living skills and
offered a range of services to help make your return home.
discharge from hospital quicker and safer. Referrals
for an assessment are made by the wards to For carers, The Carers Lounge based at the
the Hospital Social Work Team. Services may be entrance to the Appley and Colwell wards at St
provided as follows: Mary’s Hospital is open to all unpaid carers and
• reablement – care and support at home to help offers a safe space to discuss any concerns with
you regain or maintain your independence (see Carers IW staff, get a cup of coffee, use the folding
below); bed and get a Carers Card that offers free parking
and discounted meals.
• an occupational therapist (OT) who assesses your
ability to undertake daily tasks at home and gives
advice on how you can maintain and improve For information about paying for care, please see
your independence, an OT may also provide page 22. Also, see page 16 for information about
aids and adaptations to support you to live receiving care at home and page 17 for a useful
independently in your own home; and checklist of questions to ask if you are considering
care at home after leaving hospital.
• residential services – usually on a temporary
Reablement
As part of a joint health and social care reablement apparent that there is a long-term support need.
service, support is provided in your own home
to enable you to recover and regain your The service is offered by the Outreach Teams
independence following a period of illness or based at the Adelaide and the Gouldings. For
significant deterioration. This is a short-term service, more information, please contact 01983 567552
funded jointly by health and social care and is free (Adelaide) or 01983 758553 (Gouldings).
at the point of delivery, lasting between one and Reablement is also offered by the Mental Health
six weeks. The service will cease at the point you Outreach Service. For more information, call
have regained your independence or as soon as it is 01983 293092.
Inspecting and regulating care services
Health and social care Effective? Caring? Responsive to people’s needs?
services must be registered Well-led?
to show that they meet a
set of standards. Each care home and home care agency will get
an overall rating of outstanding, good, requires
The Care Quality Commission (CQC) is the improvement or inadequate. It will also get ratings
independent regulator of health and social care in for each key question. The ratings mean you can
England. It registers care providers and inspects and easily see where a service is performing well, and
rates services. When things go wrong, the CQC can where it needs to improve.
also take action to protect people who use services.
It’s always a good idea to check inspection
After an inspection of a care home or home care reports and ratings when choosing a care service.
agency, the CQC publishes a report of what it found. You can find reports and ratings on the CQC’s
The report looks at how well the service meets website (www.cqc.org.uk). Care providers must also
the CQC’s five key questions: Is the service safe? display their latest rating at their premises and on
14 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are atheir website.
Tel: 03000 616161
Email: enquiries@cqc.org.uk
You can also tell the CQC about your experiences
Web: www.cqc.org.uk
of care – good or bad. It can use your information
Write to: The Care Quality Commission,
to see where it should inspect next, and what to
Citygate, Gallowgate,
look out for when it does. If you want to share your
Newcastle upon Tyne NE1 4PA
experience of care, visit www.cqc.org.uk/share
Support for carers
People supporting a friend, neighbour, wife, People providing, or intending to provide you with
husband, partner or relative whose caring role is regular unpaid support, who, without their help,
having an impact on their day-to-day lives, may be you could not manage, are probably a carer and
eligible for support. they are entitled to a carers’ assessment.
Looking after you can mean helping you with
You can find out more about carers at
practical tasks, such as shopping or cleaning,
www.iwight.com/adults or
helping you to wash and dress and supporting you
www.carersiw.org.uk
with everyday activities or emotional support.
Carers IW
Carers IW offers support to adult carers caring • benefit from a holistic therapy session; or
for you and other adults, who would struggle to • sign up for the carers’ newsletter.
manage without a carers help. This support can vary,
from general information and advice, to one-to-one
Carers may like to:
emotional support.
• learn meditation;
Carers IW offers support to unpaid carers in the • get together with other carers;
community and has a Carers Lounge at St Mary’s
Hospital at the entrance to the Appley and Colwell • learn how to use an iPad;
wards. • attend a support group;
• have some fun; or
Carers IW may help carers to:
• do something creative.
• talk to someone in confidence about how they
feel;
For more information, contact Carers IW:
• learn about wellbeing; Riverside Centre, Newport PO30 2QR
• have some time out; Tel: 01983 533173 • Email: info@carersiw.org.uk
Web: www.carersiw.org.uk
• meet others in a similar position;
Emergency Alert Card
It is important for carers to let others know wristband) is a card that carers can carry with them
they are a carer to ensure you will be properly in case they have an accident or an emergency
supported in case of an emergency. The when away from home. Carers register their
Emergency Alert Card (also available as a details with Wightcare setting out what should be
Visit www.carechoices.co.uk for further assistance with your search for care 15done to ensure your wellbeing. No details appear
For more information, visit
on the card, just a registration number and the
www.iwight.com/adults or contact Wightcare
Wightcare telephone number. The service is free
on 01983 821105.
of charge and can provide peace of mind.
Short breaks
Everyone needs to be able to take a break from • a couple of hours of support can be arranged in
time to time and carers are no exception. Carers your home so your carer can have a break from
shouldn’t feel guilty about wanting some time to their caring role;
themselves – they may want a few hours to relax • overnight or short stays in a residential home can
and catch their breath, or they may want a weekend be arranged for you if your carer wishes to have a
(or even longer) to get away. This is all very normal – break for longer than a couple of hours; or
if carers don’t take some time off, they may find that
• if you have sufficient funds, home-based respite
their ability to cope with caring starts to decline.
care can be arranged where a care worker moves
into your home for a short period or a few days.
The type and length of break your carer has will
depend on your eligible needs (see page 11 for
For more information on services for carers,
information on assessments). There are several
contact Isle Help on 01983 823898.
short-break options:
Other types of support
Support and care in your own home
If you need help to live independently in your own Alternatively, you can choose to employ a Personal
home, or you are finding it difficult to manage Assistant (PA). PAs can offer more flexibility, choice
at home, family and friends may be able to help. and control over your care. To find out more about
Alternatively, you could consider using the services employing a PA you can speak with People Matter
of a homecare/support provider. Homecare IW (01983 241494) or look on
providers employ care assistants to provide help in www.iwight.com/adults
your home.
For more information about paying for your care,
Care assistants can provide help with personal care please see page 22.
such as help with bathing, washing and dressing,
and/or meals. Care assistants are trained in personal
care, moving and handling, food hygiene and
infection control. Care assistants must be checked
with the Disclosure and Barring Service (DBS)
and have had their references checked by their
employers. If you require nursing care at home,
some homecare providers can provide this. You may
also require assistance with other day-to-day needs.
A list of homecare providers operating on the Island
starts on page 33. Also, see page 17 for a useful
checklist of questions to ask if you are considering
care at home.
16 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aHome care agency checklist © 2019 Care Choices Ltd
Agency 1 Fees per week Quality rating*
£
Agency 2
£
Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes.
You can download and print this checklist at www.carechoices.co.uk/checklists
About the agency Accommodating your needs
How long has the agency been Can the agency accommodate your
operating? needs if they increase? Ask about the
process for this.
How long are staff allocated per visit?
Does the agency have a training
Can you contact the agency in an
scheme in place?
emergency or outside office hours?
Are all staff trained to a certain level?
Does the agency have experience
with your specific needs? Are staff able to help with
administering medication if required?
Staff Is there a way for staff to communicate
with each other about the support they
Are you likely to be visited by different
provide when they visit you? How?
staff each day?
Are all staff checked with the
Disclosure and Barring Service?
Regulation
Will your support plan be reviewed at
Will you be notified in advance if your
regular intervals?
care worker is on holiday or sick?
Can you see the agency’s contract terms?
Are staff matched to you specifically,
based on your needs and preferences? Can you lodge a complaint easily?
Can you meet your care worker(s) Are complaints dealt with quickly?
before they start?
Can you see a copy of the agency’s
Does the agency have both male and CQC registration certificate and
female staff? quality rating?
Notes
*See page 14.
Visit www.carechoices.co.uk for further assistance with your search for care 17Supported living
Supported living schemes are usually most • personal care;
suitable if you have a learning or physical disability
• maintaining a tenancy;
or a mental health condition. Schemes offer a
wide range of support to enable you to live in your • taking medication;
own home, helping you to maintain home life and • money management;
live as independently as possible.
• building links with friends, family and the
The schemes provide support through a care community;
worker with things such as: • social and leisure activities; and
• household tasks; • making healthy lifestyle choices.
Sheltered housing
If help in your own home starts to present a should provide 24-hour emergency help through an
challenge and you want more control than alarm system.
residential care offers, sheltered housing might be a
good option. Each scheme usually has between 20 and 40 self-
contained flats or bungalows, but there will often be
There are different types of sheltered housing communal areas, such as the lounge, laundry room
schemes. Some will have a scheme manager (a and garden. Many schemes will run social events if
warden) who lives on- or off-site. All schemes you are a resident.
Extra care housing
Extra care housing provides a range of housing, care
For more information, please contact the Adults
and support services tailored to meet your needs,
First Response Team on 01983 814980.
available 24/7. If you are over the age of 55, the
scheme can provide an alternative to a care home.
You will have your own self-contained home and can
be under shared ownership, tenancy or owned, but
this will vary from scheme to scheme.
Extra care housing helps you to maintain your
independence with access to onsite care services.
Accommodation can vary depending on each
scheme but will usually consist of apartments or
bungalows. Extra care can also include a restaurant
or dining room, a beauty salon, health and fitness
facilities but again, this will vary with each scheme.
If you require more support with everyday tasks,
including personal care, then extra care housing
may be an option. Extra care allows you more
independence than living in a care home, as you still
live in a self-contained flat, but you could have your
meals provided and you may also be able to receive
help with tasks like washing and dressing.
18 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aResidential care homes
Inspecting care services
All care services, including residential care are listed in this Directory, starting on page 35.
homes, are required by law to register with the The latest inspection reports and ratings for care
Care Quality Commission (CQC) which inspects homes and care homes with nursing on the Isle of
them according to specific standards. Homes are Wight can be viewed on the CQC website,
categorised by the type of care they provide and www.cqc.org.uk
Is a care home the right option for me?
If you need greater assistance with personal care placement. If the council is contributing towards
such as bathing, feeding, dressing and help with the cost, you should consider that it will only
moving, and your needs cannot be met in your own pay a set amount for a care home placement. If
home, a care home may be the answer. the cost of your care home placement is more
than this amount, you will need to make up the
You will need to think about how you are going difference. This is usually paid by a family member
to pay for your care placement. Based on your or other party and is referred to as a ‘top up’. You
financial assessment, you may have to pay for all or cannot pay for this yourself except in specific
just some of the cost of your care home circumstances.
Care homes with nursing
If your needs are too great to be met in a care
home that offers personal care only, you may need
Tell us what
a care home which also offers nursing care. A care
professional or a registered nurse will visit you to
look at what care you will need. This visit might be in
your own home, a hospital if you’ve been ill, or a care
home. You will be fully involved in planning your care
you think
needs.
What have you
If a care home providing nursing care is the best found useful?
setting for you, the care professional will give you
information to help you find a home which meets What could we
your care needs. The cost of the nursing care part do better?
of your fees is paid by the NHS directly to the care
home. It is important that you get your nursing care Share your
needs identified before you go into the care home feedback
with nursing. You may be entitled to ‘fully-funded
Take our five
continuing health care’, although the eligibility minute survey
criteria for this are strict. This will be looked at during
the assessment process. You may want a carer, family
www.carechoices.co.uk/reader-survey
member or friend to be part of this assessment. This
Directory contains details of residential care homes
and care homes with nursing on the Island starting
on pages 35 and 38 respectively.
Visit www.carechoices.co.uk for further assistance with your search for care 19Care homes checklist © 2019 Care Choices Ltd
Home 1 Fees per week Quality rating*
£
Home 2
£
Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. You can
download and print this checklist at www.carechoices.co.uk/checklists
Staff Personal preferences
What is the minimum number of Is the home too hot/cold? Can you
staff that are available at any time? control the heating in your room?
Are staff respectful, friendly and polite? Is the décor to your tastes?
Are there restricted visiting hours?
Do staff have formal training?
Are the staff engaging with residents? Is there somewhere you can go to
be alone?
Does the home feel welcoming?
Activities
Can you get involved in activities you
enjoy? Catering
Is there an activities co-ordinator? Can the home cater for any dietary
requirements you may have?
Does the home organise any outings?
Does the menu change regularly?
Are residents escorted to appointments?
Can you eat when you like, even
Do the residents seem entertained?
at night?
Does the home have a varied Can you have food in your room?
activities schedule?
Is there a choice of food at mealtimes?
Is alcohol available/allowed if you
Life in the home
want it?
Is the home adapted to suit
Can visitors join you for meals?
your needs?
Can you bring your own furniture?
Fees
Are there enough plug sockets in
Do your fees cover all of the services
the rooms?
and activities?
Are there restrictions on going out?
Are fees likely to change regularly?
Is there public transport nearby?
Is the notice period for cancellation of
Does the home provide any transport? the contract reasonable?
Can you make/receive calls privately? Could you have a trial period?
Can you decide when to get up and Can you keep your room if you go
go to bed?
into hospital?
Does the home allow pets? Can you handle your own money?
*See page 14.
20 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aResidential dementia care checklist © 2019 Care Choices Ltd
Home 1 Fees per week Quality rating*
£
Home 2
£
Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. Please
use this checklist in conjunction with the care homes checklist on page 20. You can download and print
this checklist at www.carechoices.co.uk/checklists
Design Health
Are there clear signs throughout Can residents get help with eating
the home? and drinking?
Has the home been designed or How often does the home review
residents’ medication?
adapted for people with dementia?
Are the home and grounds secure? Does the home offer help if a
resident needs assistance taking
Are there prompts outside the
medication?
residents’ rooms to help people identify
Do GPs visit the home regularly?
their own?
Is the décor familiar to your loved one?
Staff
Choices Are staff trained to identify when a
resident might be unwell?
Do residents get choice in terms of
what they wear each day? Are staff trained to spot when someone
needs to go to the toilet?
Are residents encouraged to be
independent? Do the staff have any dementia specific
training/experience?
Can residents decide what to do
each day? Will your loved one have a member
of staff specifically responsible for
Can residents have a say in the décor
their care?
of their room?
Approach to care
Activities
Does the home follow a specific
Are residents able to join in with
approach to dementia therapy, for
household tasks like folding washing?
example, validation therapy?
Are there activities on each day?
Will the home keep you informed
Can residents walk around outside on about changes to your loved one’s care?
their own?
Does the home have a specific
Are residents sitting in front of the TV approach to end of life care?
or are they active and engaged?
Does the home keep up to date with
Are there rummage boxes around? best practice in dementia care?
*See page 14.
Visit www.carechoices.co.uk for further assistance with your search for care 21Paying for your care
Financial assessment
Whatever your circumstances, whether you receive To help you understand the financial aspects, the
care in your own home or in a care home, the council council has produced some factsheets which can be
will assess your finances on an individual basis to accessed on www.iwight.com/adults under ‘Paying
determine how much you might need to contribute for Care’.
towards the cost of your care and support. Some
people may have a minimal amount to pay and Alternatively, you can request a copy to be sent to
some people may have to pay the full amount. you by calling 01983 823340.
NHS Nursing Care Contribution
If you are a temporary or permanent resident in
a care home that provides nursing care you may
be able to get a NHS Nursing Care Contribution
towards the cost of that care. It is not means-
tested and is paid directly to the home.
Essential information
New for 2019
Personal Assistant (PA) Noticeboard support. Shared Lives carers approved onto the
The Personal Assistant (PA) Noticeboard is an online scheme will use their own homes as a resource
website accessible to the public. The Noticeboard in order to support you. As well as providing high
offers a service that lists registered PAs looking for quality, regulated care, Shared Lives enables you
work and people like you, who may be looking for a to build a full life in your local community and
PA to provide support. contribute to it.
On the PA Noticeboard, the PA can browse Shared Lives offers long-term care and support,
vacancies to find a role with the tasks and hours to respite and flexible day opportunities if you are
suit them. As you and other people seeking PAs are over the age of 18 with a learning disability, physical
responsible for writing your own job descriptions, disability, sensory impairment, mental health
there is also a wide range of job roles and hours condition or autism.
available.
The aims of the Shared Lives scheme are to:
The PA Noticeboard focuses on the concept of • give you the choice and opportunity to choose
person-centred care by taking a controlled choice the Shared Lives carer you live with on a long-
approach, led by your own decisions. For more or short-term basis, as a valued member of the
information, please see carer’s household and their local community;
https://isleofwight.panoticeboard.org.uk
• provide you with a person-centred home that has
Shared Lives been appropriately checked and is supportive,
Shared Lives offers an innovative, non-institutional safe, clean and comfortable;
and alternative approach if you need care and • ensure that all Shared Lives carers provide a
22 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are awarm, caring environment where you can receive a fulfilling life and maintain independence through
individual care and support in line with the My early prevention, self-help and by empowering you
Shared Lives Plan. The plan provides information to take positive steps to manage your own health
to the carer about the things that are important and wellbeing. The Living Well approach is designed
to you and tells them who else may be supporting to provide support if you are aged 18 and over and
you and how; and may have multiple low-level needs requiring support
• provide you with a service that is flexible and or advice, but you do not meet eligibility criteria
to receive Adult Social Care services. The Living
sensitive whilst also promoting choice and
Well approach includes specialised support for you
independence.
and your carer’s if you are older, have a learning
Further information relating to Shared Lives can be disability or a mental health condition. For further
found at www.iwight.com information, use the contact details below.
Shared Lives Tel: 01983 525282
Riverside, The Quay, Newport PO30 2QR Web: www.ageuk.org.uk/isleofwight/our-
Tel: 01983 823209 services/living-well-approach
Email: shared.lives@iow.gov.uk
Web: www.iow.gov.uk/Council/OtherServices/
Adult-Social-Care-Shared-Lives/Overview8
Extra care housing strategy
Extra care housing is a type of housing that falls
between sheltered housing and care homes. The key
principles of this type of housing are that you have
a security of tenure, the ability to access care 24/7
and on-site facilities to help you better manage your
health and enjoy your life. The council is developing
a strategy aimed at providing this type of housing
across the Island if you are a vulnerable adult.
More details will be made available on
www.iwight.com as soon as they are available.
Living Well
The Living Well approach can support you to lead
Healthwatch Isle of Wight
Healthwatch Isle of Wight is an independent services. It works closely with SEAP, the local
consumer champion for health and social care provider of NHS complaints advocacy. If you
services. Healthwatch is influential and powerful, would like to access the information, advice and
at a local and national level. It listens to what local signposting service or would like to share your
people like you want and need from local services experience of a local health or care service, please
and uses this information to help you get the best contact Healthwatch.
out of your local health and social care services;
whether that means improving services today or Healthwatch Isle of Wight
helping to shape services for tomorrow. FREEPOST RTGR-BKRU-KUEL, Riverside,
The Quay, Newport PO30 2QR
Healthwatch Isle of Wight also provides information, Tel: 01983 608608
Web: www.healthwatchisleofwight.co.uk
advice and signposting for health and social care
Visit www.carechoices.co.uk for further assistance with your search for care 23My Life, a Full Life
My Life, a Full Life is a way of delivering health and in your own efforts to remain healthy and well. For
social care services on the Island to improve your more information, please visit
life if you need care and support and to help you www.mylifeafulllife.com
Why your views are important
All organisations are happy to receive your feedback once the manager is made aware of it. However, if
on the services provided whether the feedback you need to make a formal complaint, you should
is a compliment or a complaint. Feel free to tell initially contact the registered owners of the
organisations what you think; your comments can service. The owners have a duty to respond to any
be used constructively to improve the service. complaints made.
If you use a homecare agency or move into a care If your complaint is about a breach of regulations,
home, you should feel able to complain about any contact the Care Quality Commission at
aspect of your life which affects your happiness or www.cqc.org.uk/contact-us
comfort. This might be anything from the way you
are treated by staff to the quality of the food you are If the council has arranged and funded care and
served. You should also feel free to make comments support for you, another option is to speak with your
and suggestions about possible improvements to social care worker or the department’s designated
your surroundings and the services provided. complaints manager, call 01983 823340 or visit
www.iwight.com/Council/OtherServices/Adult-
Making a complaint should not be made difficult Services-Complaints
for you and should not affect the standard of care
that you receive whether in your own home or in a You can also complain to the Local Government
care home or care home with nursing. Care services and Social Care Ombudsman, visit
are required under national essential standards of www.lgo.org.uk for further details.
quality and safety to have a simple and easy-to-use
complaints procedure. If you are concerned about
the care that you, a friend or a relative is receiving, it
makes sense to speak to the manager of the service
about your concerns before you take any further
action. The problem may be resolved quite easily
Finding care in your area
Looking for care in your area? Want to know the email. They can also be saved and emailed to others.
quality rating of providers you’re considering? Care
Choices, publisher of this Directory, has a website The website includes detailed information for each
providing comprehensive details of care providers as care provider, including the address, phone number
well as essential information. and the service’s latest CQC inspection report and
rating (see page 14), indicating the quality of care
You can search by postcode, county or region for provided.
care homes, care homes with nursing and home care
providers that meet your needs across the country. You can also view an electronic version of this
Directory on the site and have it read to you by using
Your search can be refined by the type of care you the ‘Browsealoud’ function. Visit
are looking for and the results can be sent to you by www.carechoices.co.uk
24 Se a rch f or ca r e a t www. ca re c h o i c e s .c o .u k t o fi n d s u p p o r t i n y o u r are aYou can also read
